Yealink One Talk CP960 User manual

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GNU GPL INFORMATION
Yealink CP960 Skype for Business phone firmware contains third-party software under the GNU General Public
License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Yealink CP960 phone with the Skype for Business firmware enables a new era in unified
communications. It is designed to work with the Skype for Business Server. Connecting a
Yealink CP960 Skype for Business phone to the Skype for Business Server allows you to place
regular and Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a
Skype for Business conference call, and dial from your Skype for Business directory list through
integration with Microsoft’s Active Directory.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Quick Start Guide in your phone package before you set up and use the phone. As you read
this guide, keep in mind that some features are configurable by your system administrator.
Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Chapter 6 Connecting a Mobile Phone Using Bluetooth
Chapter 7 Connecting a PC Using a USB Cable
Chapter 8 Using the CPW90 Wireless Microphones
Chapter 9 Using the CPE90 Wired Expansion Microphones
Chapter 10 Troubleshooting
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 9, Guide Version 9.25
The following sections are new:
LED Instructions of CPE90 Wired Expansion Microphones on page 5

User Guide for the T48S Skype for Business Phone
vi
Placing a Mobile Call over Bluetooth on page 76
Music on Hold on page 84
Initiating a Conference Call on Behalf of a Boss on page 133
Joining Conference Calls for a Boss on page 133
Audio Recording on page 146
Better Together over Ethernet on page 158
Connecting a PC Using a USB Cable on page 177
Using the CPW90 Wireless Microphones on page 181
Using the CPE90 Wired Expansion Microphones on page 185
Major updates have occurred to the following sections:
Icon Instructions on page 4
Signing into Skype for Business on page 12

Table of Contents
VII
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Summary of Changes ............................................................................................................................................. v
Changes for Release 9, Guide Version 9.25...............................................................................................v
Table of Contents........................................................................ VII
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................2
Icon Instructions.......................................................................................................................................................4
LED Instructions........................................................................................................................................................5
LED Instructions of CP960 Conference Phone .........................................................................................5
LED Instructions of CPE90 Wired Expansion Microphones.................................................................5
User Interfaces ..........................................................................................................................................................6
Phone User Interface ..........................................................................................................................................6
Web User Interface..............................................................................................................................................7
Features Configurable via Phone/Web User Interface..........................................................................8
Documentations .................................................................................................................................................... 10
Getting Started.............................................................................11
Phone Initialization............................................................................................................................................... 11
Signing into Skype for Business ...................................................................................................................... 12
PIN Authentication........................................................................................................................................... 13
User Sign-in......................................................................................................................................................... 14
Web Sign-In ........................................................................................................................................................ 15
Signing in via PC ............................................................................................................................................... 16
Signing Out of Skype for Business................................................................................................................. 17
Presence Status...................................................................................................................................................... 17
Changing Presence Status............................................................................................................................. 19
Resetting Presence Status ............................................................................................................................. 19
Touch Screen Display .......................................................................................................................................... 20
Dialing Screen .................................................................................................................................................... 21
Favorites Screen ................................................................................................................................................ 22
History Screen .................................................................................................................................................... 22
Contacts Screen................................................................................................................................................. 23
Calls Screen ......................................................................................................................................................... 23

User Guide for the T48S Skype for Business Phone
VIII
Navigating Menus and Fields........................................................................................................................... 25
Entering Data and Editing Fields..................................................................................................................... 25
Using the On-screen Keyboard................................................................................................................... 25
Using the Onscreen Dial Pad ....................................................................................................................... 29
Phone Status........................................................................................................................................................... 29
Viewing the Phone Status ............................................................................................................................. 29
Basic Network Settings ....................................................................................................................................... 31
Configuring the DHCP .................................................................................................................................... 31
Configuring the Static IPv4 Address.......................................................................................................... 32
Configuring the Static IPv6 Address.......................................................................................................... 32
Customizing Your Phone.............................................................35
General Settings .................................................................................................................................................... 35
Screen Saver........................................................................................................................................................ 35
Power Saving ...................................................................................................................................................... 36
Backlight............................................................................................................................................................... 39
Language.............................................................................................................................................................. 40
Time & Date........................................................................................................................................................ 41
Administrator Password ................................................................................................................................. 44
Key as Send ......................................................................................................................................................... 44
Phone Lock.......................................................................................................................................................... 45
Audio Settings........................................................................................................................................................ 50
Volume.................................................................................................................................................................. 50
Phone's Ringtone.............................................................................................................................................. 50
Key Tone............................................................................................................................................................... 51
Contact Management ......................................................................................................................................... 52
Searching for Contacts ................................................................................................................................... 52
Skype for Business Directory........................................................................................................................ 53
Local Directory ................................................................................................................................................... 56
Placing Calls to Contacts................................................................................................................................ 68
Call History Management.................................................................................................................................. 68
Viewing History Records ................................................................................................................................ 68
Placing a Call from History Records .......................................................................................................... 69
Adding Local Contacts from History Records ....................................................................................... 69
Deleting History Records............................................................................................................................... 70
Configuring Contact Avatar.......................................................................................................................... 71
Disabling History Record ............................................................................................................................... 71
Dial Plan.................................................................................................................................................................... 72
Dial-now ................................................................................................................................................................... 72
Delay Time for Dial-Now Rule ..................................................................................................................... 73
Basic Call Features........................................................................75
Placing Calls ............................................................................................................................................................ 75

Table of Contents
IX
Placing a Call ...................................................................................................................................................... 76
Placing Multiple Calls ...................................................................................................................................... 76
Placing a Mobile Call over Bluetooth ....................................................................................................... 76
Placing a Call from the Search Results List............................................................................................. 78
Dialing the Hotline Number ......................................................................................................................... 78
Answering Calls...................................................................................................................................................... 79
Answering When Not in Another Call ...................................................................................................... 79
Answering When in Another Call ............................................................................................................... 79
Answering Calls Automatically .................................................................................................................... 80
Configuring the Call Waiting........................................................................................................................ 80
Ending Calls............................................................................................................................................................. 81
Call Mute .................................................................................................................................................................. 82
Call Hold/Resume ................................................................................................................................................. 82
Music on Hold.................................................................................................................................................... 84
Call Forward ............................................................................................................................................................ 84
Static Forwarding.............................................................................................................................................. 85
Dynamic Forwarding ....................................................................................................................................... 91
Team-Call Group ................................................................................................................................................... 92
Team-Call Ringtone ......................................................................................................................................... 93
Response Groups .................................................................................................................................................. 93
Response Group Ringtone............................................................................................................................ 94
Call Queue ............................................................................................................................................................... 94
Inbound Private Line............................................................................................................................................ 95
Private Line Tones............................................................................................................................................. 96
Call Transfer............................................................................................................................................................. 96
Blind Transfer...................................................................................................................................................... 97
Consultative Transfer....................................................................................................................................... 98
Skype for Business Conference ....................................................................................................................... 98
Initiating a Skype for Business Conference Call.................................................................................... 98
Viewing the Conference Information......................................................................................................102
Viewing the Conference Participants......................................................................................................102
Managing the Conference Participants .................................................................................................103
Calendar..................................................................................................................................................................107
Setting up an Appointment in Outlook .................................................................................................108
Setting up a Meeting in Outlook..............................................................................................................109
Setting up an Event in Outlook.................................................................................................................110
Setting up a Skype Conference in Outlook ..........................................................................................111
Using the Calendar.........................................................................................................................................113
Parking and Retrieving Calls on the Skype for Business Server .......................................................122
Parking Skype for Business Calls ..............................................................................................................123
Retrieving Parked Skype for Business Calls..........................................................................................123
Group Call Pickup ...............................................................................................................................................124
Boss-Admin ...........................................................................................................................................................125
Assigning/Removing Delegates................................................................................................................125

User Guide for the T48S Skype for Business Phone
X
Viewing the Delegates Group....................................................................................................................128
Viewing the Boss Group...............................................................................................................................128
Using the Boss-Admin Feature..................................................................................................................129
Voicemail................................................................................................................................................................135
Leaving the Voicemail...................................................................................................................................135
Managing the Voicemail..............................................................................................................................136
Advanced Phone Features.........................................................141
E911..........................................................................................................................................................................141
E911 Location Tip ...........................................................................................................................................141
Adding the Location Information.............................................................................................................143
Selecting the Location Mode .....................................................................................................................144
Viewing the Location Information ...........................................................................................................145
Emergency Call ................................................................................................................................................145
Audio Recording .................................................................................................................................................146
Recording Local Audios................................................................................................................................147
Recording Active Calls ..................................................................................................................................147
Playing the Recorded Audios.....................................................................................................................148
Copying Recorded Audios to USB Flash Drive....................................................................................149
Renaming the Recorded Audios...............................................................................................................150
Deleting the Recorded Audios ..................................................................................................................150
Checking Storage Space ..............................................................................................................................150
Hot Desking ..........................................................................................................................................................151
Configuring the Hot Desking.....................................................................................................................151
Signing in with the Hot Desking User ....................................................................................................152
Signing out from the Hot Desking User ................................................................................................152
Common Area Phone........................................................................................................................................153
Configuring a Common Area Phone.......................................................................................................153
Signing into a Common Area Phone Account ....................................................................................154
Signing Out of a Common Area Phone .................................................................................................157
Branch Office Resiliency ...................................................................................................................................157
Better Together over Ethernet.......................................................................................................................158
Getting Started with Better Together over Ethernet ........................................................................159
Installing the Yealink Better Together over Ethernet Connector .................................................159
Pairing Your Phone with Your Computer..............................................................................................163
Setting Your Phone as the Default Audio Playback for Your Computer ..................................165
Enabling Better Together over Ethernet ................................................................................................166
Using Better Together over Ethernet......................................................................................................168
Disabling BToE on Your Phone .................................................................................................................169
Exiting BToE on Your Computer ...............................................................................................................170
Uninstalling the Yealink BToE Connector..............................................................................................170
Connecting a Mobile Phone Using Bluetooth.........................171

Table of Contents
XI
Activating/Deactivating the Bluetooth Mode..........................................................................................171
Pairing and Connecting the Bluetooth-Enabled Mobile Phone.......................................................172
Making/Receiving a Mobile Call on the Skype for Business Phone ...............................................172
Using Your Skype for Business Phone as Bluetooth Speaker............................................................173
Renaming the Paired Bluetooth Device .....................................................................................................174
Making the Skype for Business Phone Discoverable............................................................................174
Editing Device Information .............................................................................................................................175
Disconnecting the Bluetooth Device...........................................................................................................175
Unpairing the Mobile Phone ..........................................................................................................................176
Connecting a PC Using a USB Cable.........................................177
Managing Calls of Skype for Business Client...........................................................................................177
Managing Incoming calls.................................................................................................................................177
Managing Outgoing calls ................................................................................................................................178
Managing Active calls .......................................................................................................................................179
Adjusting the Volume of the PC Audio......................................................................................................179
Playing PC Audio on Your Phone .................................................................................................................179
Removing the PC.................................................................................................................................................180
Using the CPW90 Wireless Microphones.................................181
Viewing CPW90 Information ..........................................................................................................................181
CPW90 Working Frequency............................................................................................................................182
Using the CPE90 Wired Expansion Microphones....................185
Placing the CPE90 ...............................................................................................................................................185
Muting or Unmuting the CPE90....................................................................................................................185
Troubleshooting.........................................................................187
Troubleshooting Solutions..............................................................................................................................187
Regulatory Notices ....................................................................197
Service Agreements ...........................................................................................................................................197
Limitations of Liability .......................................................................................................................................197
Safety Instructions ..............................................................................................................................................197
Appendix A - Time Zones..........................................................199

Overview
1
Overview
This chapter provides the overview of the CP960 Skype for Business phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
For more information or assistance with your new phone, contact your system administrator.

User Guide for the T48S Skype for Business Phone
2
Hardware Component Instructions
The following figure displays the hardware features on the CP960 Skype for Business phone:

Overview
3
Hardware component instructions of the phone are:
Item
Description
①
Three Internal
Microphones
Provide 20-feet and 360-degree coverage to transmit
sound to other phones.
②
Mute Touch Keys
• Indicate phone statuses.
• Toggle mute feature.
③
Speaker
Provides hands-free (speakerphone) audio output.
④
Touch Screen
5 inch (720 x 1280) capacitive (5 point) touch screen, tap to
select items and navigate menus.
Shows information about calls, messages, time, date and
other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call list or second incoming caller information
• Prompt text (for example, “Saved successfully”)
• Time and date
⑤
Volume Touch Keys
Adjust the volume of the speaker, ringer or media.
⑥
HOME Touch Key
Returns to the idle screen.
⑦
Security Slot
Allows you to connect a universal security cable to your
phone so you can lock down your phone. The phone will
not be removed after locked.
⑧
3.5mm Audio-out
Port
Allows you to connect an optional external speaker.
⑨
Wired Mic Ports
Allow you to connect CPE90 wired expansion microphones
to your phone (optional).
⑩
USB Ports
Allow you to connect an optional USB flash drive or CPW90
charging cradle.
⑪
Micro USB Port
Allows you to connect a PC and turn CP960 into an external
speaker and microphone for your PC.
⑫
Network Port
Allows you to connect the phone to wired network.

User Guide for the T48S Skype for Business Phone
4
Icon Instructions
Icons appearing on the touch screen are described in the following table:
Icons
Description
Local Favorites
Search for contacts
Enter message center
Received Calls
Placed Calls
Missed Calls
Forwarded Calls
Location is not set
Voicemail
Unread voicemail
Read voicemail
Auto Answer
Bluetooth enabled
Bluetooth-enabled mobile phone paired and
connected
USB flash drive is connected
Phone and PC are connected via a USB cable
CPW90 wireless expansion microphone is connected
Enable the conference announcement

Overview
5
Icons
Description
Conference organizer
Conference presenter
Conference/Phone lock
Ringer volume is 0
Private conference
LED Instructions
LED Instructions of CP960 Conference Phone
Mute Indicator LED
Description
Red
The phone is initializing.
The phone is muted.
Flashing red
The phone is ringing.
Green
The phone is placing a call.
There is an active call on the phone.
Off
The phone is powered off.
The phone is idle.
LED Instructions of CPE90 Wired Expansion Microphones
LED Status
Description
Solid red
The CP960 conference phone is muted.
Flashing red
The CP960 conference phone is ringing.
Solid green
The CP960 conference phone is placing a call.
The CP960 conference phone is in a call and unmuted.
Off
The CPE90 is not connected to the CP960 conference phone.
The CPE90 is idle.

User Guide for the T48S Skype for Business Phone
6
User Interfaces
There are two ways to configure your Skype for Business phone:
Via phone user interface
Via web user interface
You can perform all call operations and change basic configuration settings directly on the
phone. But if you want to access all configuration settings, you should use web user interface
instead. In most cases, it is possible to configure your Skype for Business phone via both phone
user interface and web user interface. While in some particular cases, only via phone user
interface or via web user interface is available for you to operate or configure your Skype for
Business phone. This guide mainly takes phone user interface as an example.
Phone User Interface
You can customize your phone by tapping More from the Home screen. The Advanced option
is only accessible to the administrator, and the default administrator password is “admin” (case-
sensitive). For more information on customizing your phone with the available options from the
phone user interface, refer to Customizing Your Phone on page 35.