Verizon One Talk CP965 User manual

One Talk CP965
conference phone user guide
verizon.com/support/one-talk/
verizon.com/support/yealink/
CP965

User guide
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Table of contents
Table of contents .............................................................................................................................2
Before you begin..............................................................................................................................5
Getting started.................................................................................................................................6
Hardware Overview........................................................................................................................................................................................6
Screen and icons.............................................................................................................................................................................................7
Control center ................................................................................................................................................................................................7
Idle Screen......................................................................................................................................................................................................9
The DSSkey screen........................................................................................................................................................................................10
Calls screen ..............................................................................................................................................................................................10
Icons in the status bar..............................................................................................................................................................................11
Line key icons...........................................................................................................................................................................................11
Navigating menus and fields ........................................................................................................................................................................13
Entering information....................................................................................................................................................................................13
Using the onscreen keyboard..................................................................................................................................................................13
English input method...............................................................................................................................................................................14
Using the dial pad ....................................................................................................................................................................................16
Call features...................................................................................................................................17
Placing calls...................................................................................................................................................................................................17
Placing a call from the dialer ...................................................................................................................................................................17
Placing multiple calls................................................................................................................................................................................17
Placing a call with a speed dial key..........................................................................................................................................................17
Redialing a number..................................................................................................................................................................................18
Placing an international call.....................................................................................................................................................................18
Placing a call from the call history ...........................................................................................................................................................18
Placing a call from the directory..............................................................................................................................................................18
Answering calls.............................................................................................................................................................................................19
Answering a call.......................................................................................................................................................................................19
Answering a call when in a call................................................................................................................................................................19
Answering a call automatically ................................................................................................................................................................19
Disabling call waiting ....................................................................................................................................................................................20
Silencing or rejecting incoming calls ............................................................................................................................................................20
Silencing a call..........................................................................................................................................................................................20
Rejecting a call manually .........................................................................................................................................................................20
Rejecting anonymous calls ......................................................................................................................................................................21
Rejecting calls with Do Not Disturb (DND) ..............................................................................................................................................21
Ending calls...................................................................................................................................................................................................21
Call muting and unmuting ............................................................................................................................................................................23
Holding and resuming calls ..........................................................................................................................................................................23
Resuming a held call ................................................................................................................................................................................24
Redirecting incoming calls............................................................................................................................................................................24
Forwarding all incoming calls to a contact ..............................................................................................................................................24
Forwarding all incoming calls on all lines ................................................................................................................................................24
Deactivating call forward.........................................................................................................................................................................25
Forwarding an incoming call manually ....................................................................................................................................................25
Transferring calls ..........................................................................................................................................................................................25

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Performing a direct transfer....................................................................................................................................................................25
Performing a consultative transfer..........................................................................................................................................................25
Conference calls ...........................................................................................................................................................................................26
Conference...............................................................................................................................................................................................26
Initiating a conference by dialing multiple numbers...............................................................................................................................26
Initiating a conference by inviting participants .......................................................................................................................................27
Merging multiple calls into a conference call..........................................................................................................................................27
Holding/resuming a conference call........................................................................................................................................................27
Muting/unmuting a conference call........................................................................................................................................................27
Enabling/disabling the DND mode for a conference call ........................................................................................................................28
Recording a call ............................................................................................................................................................................................28
Recording a conference...........................................................................................................................................................................28
Setting a mark when recording a call ......................................................................................................................................................28
Stopping a recording................................................................................................................................................................................28
Checking storage space ...........................................................................................................................................................................29
Advanced call features ...................................................................................................................29
Call pickup................................................................................................................................................................................................29
Picking up a call directly...........................................................................................................................................................................29
Picking up a group call directly ................................................................................................................................................................30
Call park........................................................................................................................................................................................................30
Using call park feature .............................................................................................................................................................................30
Intercom .......................................................................................................................................................................................................31
Placing an intercom call...........................................................................................................................................................................31
Picking up an incoming call of the target extension................................................................................................................................31
Answering an intercom call .....................................................................................................................................................................32
Voice mail .....................................................................................................................................................................................................32
Setting the voice mail code......................................................................................................................................................................32
Leaving voice mails ..................................................................................................................................................................................33
Listening to voice mails............................................................................................................................................................................33
Directory........................................................................................................................................33
Local directory..............................................................................................................................................................................................33
Managing the local directory groups.......................................................................................................................................................33
Managing the local directory contacts ....................................................................................................................................................34
Moving a local directory contact to Blacklist...........................................................................................................................................35
Searching for contacts .............................................................................................................................................................................36
Blacklist ....................................................................................................................................................................................................36
Adding a Blacklist contact........................................................................................................................................................................36
Viewing Blacklist contacts........................................................................................................................................................................37
Editing a Blacklist contact ........................................................................................................................................................................37
Deleting Blacklist contacts.......................................................................................................................................................................37
Moving a Blacklist contact to the local directory ....................................................................................................................................38
Remote phone book ................................................................................................................................................................................38
Call history.....................................................................................................................................40
Call history icons......................................................................................................................................................................................40
Viewing history records ...........................................................................................................................................................................40
Saving a history record to local directory................................................................................................................................................40
Saving a history record to Blacklist..........................................................................................................................................................40
Deleting history records ..........................................................................................................................................................................41

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System applications........................................................................................................................41
Recorder .......................................................................................................................................................................................................41
Recording audio.......................................................................................................................................................................................42
Playing a recorded call.............................................................................................................................................................................42
Pause/resuming a playback.....................................................................................................................................................................42
Fast forwarding/rewinding a playback ....................................................................................................................................................42
Stopping a playback.................................................................................................................................................................................43
Copying recorded audio to USB flash drive.............................................................................................................................................43
Copying all recorded audio to USB flash drive ........................................................................................................................................43
Renaming the recording ..........................................................................................................................................................................43
Uploading a recording to the server........................................................................................................................................................44
Deleting a recording ................................................................................................................................................................................44
Deleting all recordings .............................................................................................................................................................................44
Checking storage space ...........................................................................................................................................................................46
Customizing your phone.................................................................................................................46
Changing the administrator password ....................................................................................................................................................46
Wallpaper.................................................................................................................................................................................................46
Screen saver.............................................................................................................................................................................................47
Setting the screen saver type ..................................................................................................................................................................47
Changing the screen backlight and time .................................................................................................................................................47
Changing the language ............................................................................................................................................................................48
Changing the input method .........................................................................................................................................................................48
Time & date .............................................................................................................................................................................................49
Changing the time and date format ........................................................................................................................................................49
Phone lock................................................................................................................................................................................................49
Setting the phone lock.............................................................................................................................................................................49
Setting a phone lock key..........................................................................................................................................................................50
Locking your phone manually..................................................................................................................................................................50
Unlocking your phone..............................................................................................................................................................................50
Changing your phone unlock PIN ............................................................................................................................................................50
Line keys...................................................................................................................................................................................................51
Assigning functionality to a line key ........................................................................................................................................................51
Changing the locations of the line keys...................................................................................................................................................51
Deleting a line key....................................................................................................................................................................................51
Audio settings ................................................................................................................................53
Adjusting the volume...............................................................................................................................................................................53
Setting the ring tone................................................................................................................................................................................53
Disabling the key tone .............................................................................................................................................................................54
Enabling touch tone.................................................................................................................................................................................54
Configuring notification sound ................................................................................................................................................................54
Enabling silent mode ...............................................................................................................................................................................55
Using the CP Wireless Microphone CPW65 (optional accessories) ...................................................55
CPW65 LED instructions ..........................................................................................................................................................................55
Charging the CPW65................................................................................................................................................................................56
Turning the CPW65 on or off...................................................................................................................................................................56
Registering the CPW65 ............................................................................................................................................................................56
Registering the CPW65 with another phone...........................................................................................................................................57
Unregistering the CPW65 ........................................................................................................................................................................57

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Muting or unmuting the CPW65 .............................................................................................................................................................57
Viewing CPW65 information ...................................................................................................................................................................59
Finding the CPW65 ..................................................................................................................................................................................59
Connecting a mobile phone via Bluetooth.......................................................................................59
Activating the Bluetooth mode ...............................................................................................................................................................59
Pairing and connecting the Bluetooth-enabled mobile phone...............................................................................................................60
Syncing the mobile contacts to the phone..............................................................................................................................................60
Handling a mobile phone call on the phone............................................................................................................................................60
Configuring the phone audio feature...........................................................................................................................................................61
Configuring the media audio feature ...........................................................................................................................................................61
Renaming the paired Bluetooth-enabled mobile phone.............................................................................................................................61
Disabling Bluetooth device discovery ..........................................................................................................................................................62
Unpairing the mobile phone ........................................................................................................................................................................62
Disconnecting the Bluetooth-enabled mobile phone..................................................................................................................................63
Deactivating the Bluetooth mode................................................................................................................................................................63
Wireless network ...........................................................................................................................63
Activating the Wi-Fi mode .......................................................................................................................................................................63
Connecting to the wireless network........................................................................................................................................................63
Viewing the wireless network information .............................................................................................................................................64
Disconnect from a wireless network .......................................................................................................................................................64
Deactivating the Wi-Fi mode ...................................................................................................................................................................65
Maintaining your phone.................................................................................................................65
Warnings..................................................................................................................................................................................................65
Rebooting your phone.............................................................................................................................................................................66
Resetting to factory settings....................................................................................................................................................................66
Notices...........................................................................................................................................66
Technical support .........................................................................................................................................................................................66
Important customer information.................................................................................................................................................................66
WEEE warning...............................................................................................................................................................................................67
Disclaimer .....................................................................................................................................................................................................67
Important 911 emergency response information........................................................................................................................................67
Declaration of conformity ............................................................................................................................................................................67
CE mark warning...........................................................................................................................................................................................68
Part 15 FCC rules ..........................................................................................................................................................................................68
Class B digital device or peripheral ..............................................................................................................................................................68
Important safety precautions.......................................................................................................................................................................68
Danger–electric shock and fire.....................................................................................................................................................................69
Learn more ...................................................................................................................................................................................................69
Before you begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to read the Quick Start Guide
which can be found in your phone package before you set up and use the phone. As you read this guide, keep in mind that some features are
only configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or
may be operated differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or
is available on your phone screen.

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Getting started
Before you use your phone, take some time to get familiar with its features and user interface.
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
NO.
Item
Description
1
Mute key
•Toggles mute feature
•Indicate phone and call statuses
2
Touch screen
•Shows information about calls, soft keys, time, date and other relevant data
3
Volume (-) Touch key
•Lowers the volume of the speaker, ringer or media
4
Volume (+) Touch key
•Increases the volume of the speaker, ringer or media
5
Home Touch key
•Returns to the idle screen
6
USB Type-A Port
•Allows you to connect a USB flash drive (optional) to your phone so you can record
calls/conferences and play back recorded files
•Allows you to connect expansion PSTN box(es) (optional) to experience calls in PSTN. Up to
two cascaded expansion PSTN boxes can be connected, so you can experience the local five-
way conference conveniently in excellent speech quality with PSTN
•Allows you to charge the Bluetooth Wireless Microphone CPW65 or DECT

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•Wireless Microphone CPW65
7
Security slot
•Allows you to connect a universal security cable to your phone so you can lock down your
phone. The phone will not be removed after locked
Mute touch key LED indicators
The Mute touch key LED indicators indicate the call and phone status.
LED status
Description
Solid red
The phone is initializing. The phone is muted.
Flashing red
The phone is ringing.
Solid green
The phone is placing a call. There is an active call on the phone.
Off
The phone is powered off. The phone is idle.
Screen and icons
The user screens and icon indicators can help you navigate and understand the important information on the phone's status.
Control center
Control center allows you to access common features quickly or enter the menu screen.
Procedure
On the Idle screen, swipe top-down to display the Control Center.
No.
Name
Description
1
Control
center
Backlight slider
•Drag the slider to adjust the screen brightness quickly
Bluetooth
•Tap to turn Bluetooth on or off quickly
•Long tap to enter the Bluetooth setting screen
Wi-Fi
•Tap to turn Wi-Fi on or off quickly
•Long tap to enter Wi-Fi setting screen
Mute
•Tap to turn mute on or off quickly
DND
•Tap to turn DND on or off quickly
Auto answer
•Tap to turn auto answer on or off quickly
Silent
•Tap to turn silent mode on or off quickly
2
Menu
Settings
Tap to enter the Settings menu.
Message
Tap to enter the Message setting menu.
MIC
(coming soon)
Tap to enter the MIC setting menu.
Recorder
Tap to use the Recorder to record audio and manage the recording.
Notification
Tap to view the desired notification message.
Swipe up from the bottom of the screen or tap the Home touch key to exit this screen.

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Idle Screen
The idle screen mainly displays the registered account, time and date and programmable keys. You can access the DSSkey screen and the
control center.
No.
Name
Description
1
Status Bar
Displays the label of the current account and icons.
2
Icons
Icons are displayed on the left of the status bar.
3
Current Account
Displays the current registered account.
If there is no account registered on the phone, No Service appears.
4
Digital Clock Widget
Displays the phone’s time and date.
5
Programmable Keys
Dial
Tap to enter the dialing screen.
DND
Tap to enter the DND settings screen.
History
Tap to enter the History screen and view history records.
Directory
Tap to enter the Directory screen and view contacts.
6
DSSkey
Tap to enter the DSSkey screen.
7
More
Tap to enter the control center.
2
1
3
4
5
7
6

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The DSSkey screen
The DSSkey screen displays phone’s line keys.
No.
Application
Description
1
Tap to add a line key.
2
Line key list
Shows the line key labels. You can customize the line keys.
3
Page keys
Tap to turn to the corresponding page.
Calls screen
All of your active and held calls are displayed on the calls screen.
When there is an active call and a held call, the calls screen is shown below:
1
2
3

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You can tap the Previous/Next to switch between multiple calls.
Icons in the status bar
By viewing the icons in the status bar, you can easily get the current phone status, such as call and Bluetooth status.
Icons
Description
Icons
Description
Wired network is unavailable
Phone Warning
Wired Network is unreachable
Keep Mute
Auto Answer
Voice Mail
Registered successfully
Phone Lock
Do Not Disturb (DND)
Ringer volume is 0
Always Forward
Busy Forward
No Answer Forward
Missed Calls
USB flash drive is detected
PSTN box is detected
Wi-Fi enabled
Wi-Fi connection is unreachable
Bluetooth enabled
Bluetooth-enabled mobile phone paired and connected
Line key icons
By viewing the line key icons, you can easily get the function of the line key.

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Icon indicator (associated with line key features):
Icons
Description
Icons
Description
Hold
DND
Voice Mail
Forward
DPickup
Group Pick Up
SpeedDial
Recall
Record
Recording in process (Record)
Paging List
Hot Desking
Phone Lock
Directory
Icon indicator (associated with line)
Icons
Description
Icons
Description
Registered private line
Register failed
(Flashing)
Registering
Registered shared line
DND is enabled on this line
Call forward is enabled on this line
Icon indicator (associated with the mobile account)
Icons
Description
Icons
Description
Mobile Account (Bluetooth-enabled mobile
phone is both paired and connected)
Mobile Account (Bluetooth- enabled mobile phone fails
to connect)
(Flashing)
Mobile Account (Bluetooth-enabled mobile
phone is connecting)

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Icon indicator (associated with Intercom)
Icons
Description
Icons
Description
Intercom idle state
Intercom ringing state
Callout
Intercom callout state
Talking
Intercom talking state
Intercom failed state
Navigating menus and fields
You can use different gestures on the touch screen to perform various operations.
Procedure
To operate your phone using gestures, follow these tips:
Gesture
Action
Tap
Touch an item on the screen with your finger, and then lift your finger.
Long tap
Touch an item for about 2 seconds without lifting your finger from the screen till an action occurs.
Swipe
Touch and move. When you want to scroll quickly, swipe your finger across the screen,
either up, down, left or right.
Drag
Touch and hold, then move. To stop scrolling, stop the dragging motion.
Entering information
The phone provides onscreen keyboard and dial pad to enter data. The dial pad provides a standard key layout, which enables you to use
existing or familiar key positions.
Using the onscreen keyboard
The phone supports two kinds of input methods: English (UK) and Google Pinyin for the onscreen keyboard. You can enter information into
text fields using the touch screen.

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When you use the onscreen keyboard, the following things you need to know:
If you want to
Action
Position the cursor.
Tap to the position.
Select all characters.
Long tap the entered character(s)
Do one of the following:
•Tap on the top of the phone screen
•Drag / to select all characters
Cut/copy characters.
Long tap the entered character(s)
Drag / to select the characters you want to cut/copy
Tap / on the top of the phone screen
Long tap the desired field
Tap Paste
Delete more characters at
a time.
• Long tap the entered character(s)
Drag / to select the characters you want to delete. Tap
• Long tap
Replace characters.
1. Drag your finger to highlight the characters you want to replace
2. Tap the desired character
English input method
No.
Item
Description
1
26 English Letters
•Tap to enter letters
•Long tap a key then slide to choose one of the options to enter an
alternate character
2
Delete Key
•Tap to delete the entered characters one by one
•Long tap to delete two or more characters
3
Label automatically to identify the
context-sensitive features
Next Key
•Tap to go to the next field
Done Key
•Tap to confirm the settings
Send Key
•Tap to dial out the number
4
Two Special Characters
•Tap to enter special characters

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•Long tap point key (.) then slide to choose one of the options to enter
an alternate character
5
Space Key
•Tap to enter spaces
•Long tap to change the input method
6
•Tap to switch to the numeric & symbolic input mode
7
•Tap to switch to the uppercase input mode
Tap to switch to the numeric & symbolic input mode as shown below:
No.
Item
Description
1
Numbers
•Tap to enter numbers
•Long tap a key then slide to choose one of the options to enter an
alternate character
2
Special characters
•Tap to enter special characters
•Long tap a key then slide to choose one of the options to enter an
alternate character
3
Delete key
•Tap to delete the entered characters one by one
•Long tap to delete two or more characters
4
Label automatically to identify
the context-sensitive features
Next key
•Tap to go to the next field
Done key
•Tap to confirm the settings
Send key
•Tap to dial out the number
Go key
•Tap to browse the web page
5
Space key
•Tap to enter spaces
•Long tap to change the input method
6
•Tap to switch to the lowercase input mode
7
•Tap to switch to the symbolic input mode
Tap to switch to the symbolic input mode.

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No.
Item
Description
1
Special characters
•Tap to enter special characters
•Long tap a key then slide to choose one of the options to enter an
alternate character
2
Delete key
•Tap to delete the entered characters one by one
•Long tap to delete two or more characters
3
Label automatically to
identify the context-sensitive
features
Next key
•Tap to go to the next field
Done key
•Tap to confirm the settings
Send key
•Tap to dial out the number
Go key
•Tap to browse the web page
4
Space key
•Tap to enter spaces
•Long tap to change the input method
5
•Tap to switch to the lowercase input mode
6
•Tap to switch to the numeric & symbolic input mode
Using the dial pad
You can use the dial pad to enter data. The dial pad only provides digit keys, # key, and * key.
You can tap to switch to the onscreen keyboard.

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Call features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform
other basic call features.
Placing calls
You can use your phone like a regular phone to place calls in many ways.
Placing a call from the dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts in
your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Note: Your system administrator can configure the source list for searching and disable to display the placed call records.
Procedure
1. Tap
2. Enter a number
3. Select Send
Note: Your system administrator can enable live dial pad feature, which enables your phone to automatically dial out the phone number after
a period of time without selecting Send
Placing multiple calls
When you are in a call, you can hold your current call and place a new call.
Procedure
Do one of the following:
1. Select New Call. The active call is placed on hold.
2. Select Hold to place the original call on hold.
3. Select New Call.
4. Enter the desired number or select a contact.
5. Select Send .
Placing a call with a speed dial key
You can quickly dial a number by using a Speed Dial key.

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Procedure
1. Tap DSSkey
2. Long tap the desired line key
3. Select Speed Dial from the Type field
4. Select the desired line from the Account ID field
5. Do one of the following:
•(Optional) Enter the string that will appear on the phone screen in the Label field. Enter the contact number you want to dial out
directly in the Value field
•You can also enter the contact number with the DTMF sequence that you want to send in the Value field. The contact number and
DTMF sequence are separated by commas. One comma stands for 500 milliseconds
•For example, 1234,,123# means the phone dials out the number 1234 first, then after the call is set up for 1 second, it sends the
DTMF sequence 123# to the remote party
•Select and select the desired contact
6. Select
Redialing a number
The phone keeps a record of all the placed calls. You can recall the contact you recently called.
Procedure
1. Tap
2. The phone screen displays the placed calls list
3. Tap the desired record
Placing an international call
You can place calls to international phone numbers on your phone (make sure your line is allowed to place International calls).
Procedure
1. Tap
2. Long press digit key 0 on the phone keypad until the plus sign (+) appears
3. Enter the phone number with the country code
4. Select Send
Placing a call from the call history
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, missed
or forwarded.
Procedure
1. Tap
2. The phone screen displays all call records
3. Tap All Calls and select the desired history list
4. Tap the desired entry
Placing a call from the directory
You can place a call to a contact directly from your directory.

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Procedure
1. Tap
2. If the contact was added to a specified contact group, you can tap Local Directory to select the desired contact group
3. Tap
4. If the selected contact has multiple numbers, tap the desired number to dial out
Answering calls
When you receive a call, you can choose to answer it manually or automatically.
Answering a call
When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can choose to answer the
incoming call.
Procedure
1. Select Answer
Answering a call when in a call
You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming call information is
displayed.
Procedure
1. Select Answer
The active call is placed on hold, and the incoming call becomes active
Answering a call automatically
Auto answer enables you to automatically answer an incoming call from speakerphone (hands-free) mode when your phone is idle.
You can also enable auto answer mute to mute the local microphone when an incoming call is answered automatically.
Procedure
1. Go to the Control Center
2. Tap on the Auto Answer
If the auto answer feature is enabled, the auto answer icon appears on the phone screen.

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Disabling call waiting
If the call waiting feature is disabled, when there is already a call, the new incoming call will be rejected automatically.
Before you begin
Check with your system administrator if the call waiting off code is required. If required, get it from your system administrator.
Procedure
Ask your Admin to Enable or Disable the Call Waiting for your line.
Silencing or rejecting incoming calls
When you receive an incoming call, you can choose to silence or reject the call instead of answering.
Silencing a call
You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification continues to be displayed on
your phone.
Procedure
1. Swipe to-down to go to Control Center
2. Tap on Silent icon
Rejecting a call manually
You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the Received Calls list in your History
list.
Procedure
1. Select Reject