
13
Limited Warranty
•Product not accessible to provide required service in a safe
manner. Attic installation must have ooring and accessible
stairs.
•This Limited Warranty does not apply to any product whose
serial number or manufacture date has been defaced.
•If product removed form original installation location.
•If product or other appliance must be moved for service access.
•Damages, malfunctions or failure caused by the use of repair
service not approved by Company.
•Damages, malfunctions or failure caused by the use of
unapproved parts or components.
•Damages, malfunctions or failure caused by subjecting the tank
to pressure greater than those shown on the rating label.
•Damages, malfunctions or failure caused by operating the water
heater with electrical voltage outside the voltage range listed
on the rating label.
•Damages, malfunctions, or failure caused by operating the
water heater with an empty or partially empty tank (“dry ring”),
or failures caused by operating the water heater when it is not
supplied with potable water.
•Failure of the heater due to the accumulation of solid materials
and lime deposits.
•Water heater failure due to the water heater being operated in a
corrosive or contaminated atmosphere.
•Any shipping charges, delivery expenses, or administrative fees
incurred by the owner in repairing or replacing the water heater
or part(s). This warranty does not extend to labor costs beyond
the coverage specied in this warranty document. All such
expenses are the owner’s responsibility.
•ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY OR
COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER.
•Some states or provinces do not allow the exclusion of
incidental or consequential damages, so the above limitation
may not apply to you. This Warranty gives you specic legal
rights, and you may also have other rights which vary from state
to state or province to province.
Warranty Claim & Return Procedures
To initiate a warranty claim, the homeowner or the end user may
contact the original installer, Company, or a VESTA service specialist
identied on Company's website. If the Installer is notied of the
claim directly, Installer shall promptly inspect the Product and
installation. If Installer determines in good faith that the warranty
may apply, then Installer shall promptly call VESTA Tech Support
at 1-800-761-0053 and provide details of the nature of the claim
including the end-user's name, telephone number, address; model
and serial numbers, and date of installation. Company reserves the
right in its sole discretion to dispatch its own technician or other
installer to complete the warranty repair.
No later than two (2) weeks following the completion of the repair,
Installer shall transmit a fully completed Labor Claim Supplement
form, provided by Company, as follows: By e-mail to warranty@
vestahws.com.
Labor Claim is denied
Installer's claim of payment for labor and services rendered may
be denied entirely or reduced in the event Installer fails to strictly
comply with the requirements set forth in this Agreement and for
other applicable reasons including the following:
•If the Installer's claim for payment exceeds the fee or rate
specied by Company. Company shall only be obligated to pay
the rate or fee previously specied by Company, and Installer
shall not look to any other party, including the wholesaler or
end-user, for such additional payments. The commencement
of work by Installer shall constitute Installer's unequivocal and
unconditional acceptance of the fee or rate designated by
Company and Installer's acknowledgment and agreement to
Company's designated fee or rate.
•If Installer fails to provide all required information including
the end-user's name, address and telephone number, model
and serial number, date of original installation; if such required
information and/or documents are not submitted when
requested.
•If the repair or replacement was not properly completed, if the
end-user is dissatised with the repair, and/or a discrepancy is
identied between the repair identied in the Claim Letter and
the repair that was actually performed.
•If a follow up repair call involves the same problem which
Installer had previously repaired within the preceding three (3)
month period.
•If the Limited Warranty is void or not applicable for any reason.
•If Installer's request for payment for labor and services rendered
is received by Company more than two (2) weeks after the
repair or replacement service was completed.
•If it is determined by Company that the claim for payment
of labor and services rendered was not for services directly
necessary to replace or repair the defective Product such as for
maintenance of the Product.
•If a component or product returned to Company is found to
be free of defects in material or workmanship; damaged by
improper installation, use or operation; or damaged during
return shipping.
The replacement water heater will be warranted for the unexpired
portion of the applicable warranty period of the original water
heater. The number of replacement water heaters is limited to one
(1) per original water heater purchased. Replacement parts will be
warranted for 90 days.