Vidicode Anuncio PRI User manual

Voice Server Anuncio
Voice Server Anuncio Voice Server Anuncio
Voice Server Anuncio
for ISDN II & PRI
for ISDN II & PRIfor ISDN II & PRI
for ISDN II & PRI
Manual
ManualManual
Manual
V2.
V2.V2.
V2.1
11
1
VC2007

Manual Voice Server Anuncio © 2009-2014 Vidicode®
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Manual Voice Server Anuncio © 2009-2014 Vidicode®
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Recorder
RecorderRecorder
Recorder-
--
-key de ktop model
key de ktop modelkey de ktop model
key de ktop model
Record Backward Stop Pau e/Play Forward Skip
Recorder key 19” model
Recorder key 19” modelRecorder key 19” model
Recorder key 19” model
On the 19” model the numerical key and the recorder key are
combined. Thi i po ible becau e depending on the elected procedure
the function of the key i alway obviou .
About the recorder key on all model
About the recorder key on all modelAbout the recorder key on all model
About the recorder key on all model
During recording and playback the recorder key have the tandard
recorder key function .
Otherwi e the and key can be u ed to croll through a
election of recording , number in a number li t or through a etting
menu. The key will alway exit the current operation. When editing
text they function a explained in the table of the alpha-numerical
function below.

Manual Voice Server Anuncio © 2009-2014 Vidicode®
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Function
FunctionFunction
Function-
--
-key de ktop model
key de ktop modelkey de ktop model
key de ktop model
Function key 19” model
Function key 19” modelFunction key 19” model
Function key 19” model

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Alfa
AlfaAlfa
Alfa-
--
-numerical function
numerical functionnumerical function
numerical function

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Care and Maintenance
Care and MaintenanceCare and Maintenance
Care and Maintenance
Keep the Voice Server dry. If it get wet, wipe it
dry immediately with a oft, clean cloth. Liquid
might contain mineral that corrode the electronic
circuit .
U e and tore the Voice Server only in
temperature condition between 0 and 40 degree
Cel iu . Temperature extreme can horten the life
of electronic device and di tort or melt pla tic
part .
Keep the Voice Server away from exce ive du t
and dirt.
Do not u e aggre ive chemical , cleaning olvent
or trong detergent to clean the Voice Server.

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Contents
ContentsContents
Contents
1 Introduction ..................................................................10
1.1 Basic functions.................................................................... 10
1.1.1 Call Transfer and Call Queue................................................10
1.1.2 Call Statistics..........................................................................11
1.2 Network .............................................................................. 11
1.3 Pass Through connection s stem...................................... 11
2 Installation ....................................................................13
2.1 What is in the box? ............................................................13
2.2 Connecting the power suppl ........................................... 14
2.2.1 On the desktop model ..........................................................14
2.2.2 On the 19” model..................................................................14
2.3 Connecting the ISDN lines................................................. 15
2.3.1 Connecting to Basic Rate ISDN .............................................18
2.3.2 Connecting to E1 Primar Rate ISDN ...................................20
2.4 Connect the network ......................................................... 21
2.5 Disconnecting ISDN............................................................ 21
3 Voice server configuration software ........................... 22
3.1 Attendant List..................................................................... 22
3.1.1 Time table..............................................................................23
3.2 Transfer Actions ................................................................. 26
3.3 S stem messages ............................................................... 27
4 Getting started on configuration.................................29
4.1 Operation basics................................................................. 29
4.1.1 Function ke s.........................................................................29
4.1.2 Soft ke s ................................................................................29
4.1.3 Frequentl used ke indicators ............................................30
4.1.4 Save Changes ........................................................................30
4.2 ISDN procedures................................................................. 30
5 S stem configuration....................................................32
5.1 Opening the S stem menu................................................32
5.2 Call Statistics.......................................................................32
5.3 Answering time.................................................................. 32
5.4 No Answer Timeout ........................................................... 33

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5.5 Connection.......................................................................... 33
5.6 Total lines ........................................................................... 33
5.7 Protect the Voice Server with a Password ....................... 34
5.8 Remove Password protection ...........................................35
5.9 Set the Clock....................................................................... 35
5.10 Set the Language ............................................................ 36
6 Configuration of the Ethernet interface......................37
6.1 Network active ...................................................................37
6.2 FTP active ............................................................................ 38
6.3 FTP user............................................................................... 38
6.4 FTP password...................................................................... 39
6.5 FTP server port ................................................................... 39
6.6 DHCP server ........................................................................ 40
6.7 IP address............................................................................ 40
6.8 IP subnet mask ................................................................... 41
6.9 Gatewa .............................................................................. 41
6.10 IP name ............................................................................ 42
6.11 E-mail ............................................................................... 42
6.12 Repl address .................................................................. 43
6.13 SMTP server IP address................................................... 43
6.14 SMTP-server port ............................................................ 44
6.15 Domain name .................................................................. 44
6.16 DNS server ....................................................................... 45
6.17 NTP server........................................................................ 46
6.18 NTP port........................................................................... 46
6.19 GMT correction................................................................ 47
6.20 Telnet ............................................................................... 47
6.21 Service timer.................................................................... 48
6.22 Monitor active.................................................................48
7 The Attendant list .........................................................49
7.1 More about the Attendant list.......................................... 51
8 Transfer messages ........................................................54
8.1 Direct Connect and Notification messages ...................... 54
8.2 Call Queue Transfer Messages.......................................... 56
8.2.1 Introduction to Call Queues .................................................56
8.2.2 Configuration of the Call Queue..........................................58
8.2.3 More about Call Queues.......................................................60

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9 S stem messages ..........................................................63
10 Acknowledgements.................................................65
10.1 Guarantee........................................................................ 65
10.2 Liabilit ............................................................................ 65
11 Appendix A Call Statistics...........................66
11.1 Example of the customer support department............ 66
11.2 The example of man unanswered calls ...................... 67
11.3 Call Statistics when the Voice Server is in service ....... 67
11.4 VC Reports software....................................................... 67
11.4.1 Introduction to the report software ................................68
11.4.2 Filtering and searching......................................................68
11.4.3 Statistics .............................................................................69
12 Index.........................................................................72

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1 Introduction
The main feature of the Anuncio are:
Call Queuing, Call Tran fer and Call Stati tic .
There are two PC program available: One to configure the Voice Server
Anuncio over the network and another for the Call Stati tic , to analy e
and produce di play a graphic or numeric chart .
The et up of the Voice Server can be done with the Voice erver
Configuration oftware or on the keyboard on the VS it elf. For more
complex etting however, it i recommended to u e the pecial Voice
erver Configuration oftware. Thi oftware i connected with the
Anuncio through the LAN and i ea y to u e.
The Anuncio i normally connected between the NT (network
termination point) and the PBX. However, the Anuncio can al o operate
" tand alone", connected only to the NTP or behind a PBX on a uitable
ISDN exten ion card.
Voice Server Anuncio i made for ba ic rate (BRI) or primary rate (PRI)
ISDN line . There are three type available a de ktop (BRI only) or 19”
model :
• Voice Server PRI for one E1 line for up to 30 channel
• Voice Server BRI for two S0 line for up to 4 channel
• Voice Server BRI for four S0 line for up to 8 channel
A Voice Server alway ha an internal drive and a network interface.
Thi manual applie to all variation of the Voice Server Anuncio. The
operation i kept almo t the ame between model .
1.1 Basic functions
The Anuncio provide all common announcer ervice u ed in telephone
y tem :
1.1.1 Call Transfer and Call Queue
The Anuncio can tran fer a call to an exten ion. Thi can be automated
and influenced by the chedule or ba ed on the election in the call
attendant menu. When a call i tran ferred thi can be announced with
a poken me age. When tation are bu y the Voice Server can create a
queue of caller waiting to be erved. The caller will be informed about

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the progre that he make in the queue. In between he can li ten to
mu ic or poken information.
1.1.2 Call Statistics
A Voice Server i u ually bought to cope with an exi ting problem in the
handling of telephone call . Many problem however are unknown.
Quite often it i unknown how many call remain unan wered and how
they are di tributed over department or time of the day. To come up
with a good olution it i important that you analy e the data of a
certain period, of department , etc.
After in talling the Anuncio it i important to keep track of the call
tati tic . When you create a call queue for example and the caller have
to wait too long in the queue you will loo e them.
1.2 Network
The Anuncio feature an Ethernet interface. It can be connected to a PC
or computer network through the Ethernet interface. With it own IP
addre it will act a an FTP- erver from which file can be downloaded
u ing any FTP client.
The network interface ha many application :
The Anuncio can be configured and controlled from a PC in the
network. For many u er thi will be the preferred way to configure the
Anuncio. Configuration oftware for PC’ with Micro oft Window i
included with the product or can be downloaded from our web ite
www.vidicode.com.
1.3 Pass Through connection s stem
A Voice Server will be connected between the public telephone network
and your telephone y tem. All ISDN channel pa through the internal
bu of the Anuncio and it can take control at any time. Pa Through i
al o occa ionally called In-Line.
A a con equence of the pa through connection the Anuncio can al o
intercept the D-channel and therefore control ignalling between the
telephone y tem and the network. Thi i u ed to filter number ent by
the PBX o that they are not ent to the line.
It can be u ed to capture command from the u er to the recorder which
ha everal application that will be explained in thi manual.
Becau e of pa through mode the Anuncio i equipped with loop-
through relay to prevent di rupting telephone communication in ca e
of a power failure or another malfunction. The loop-through relay then

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clo e to fall back into pa ive mode and ongoing telephone call are not
di connected.

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2 Installation
2.1 What is in the box?
The following part are upplied with your Voice Server Anuncio:
19” model PRI Main cable (not available for
Switzerland and Au tralia)
ISDN cable with two RJ45 connector
Bracket with crew for rack mount
Thi manual
De ktop model BRI Main power upply adapter and cable
2 or 4 ISDN cable with two RJ45
connector (2 meter)
2 or 4 ISDN cable with two RJ45
connector (30 centimetre )
2 or 4 ISDN T-adapter
Head et
Thi manual
19” model BRI Main cable (not available for
Switzerland and Au tralia)
2 or 4 ISDN cable with two RJ45
connector (2 meter)
2 or 4 ISDN cable with two RJ45
connector (30 centimetre )
2 or 4 ISDN T-adapter
Bracket with crew for rack mount
Head et
Thi manual

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2.2 Connecting the power suppl
2.2.1 On the desktop model
The Anuncio de ktop model i only available for the BRI ver ion and i
powered through an AC power adapter. It doe not have an On/Off
witch; the Voice Server i turned on by connecting the power upply.
2.2.2 On the 19” model
U e the upplied main cable. The Anuncio doe not have an On/Off
witch; it i turned on by connecting the power upply.
In ome countrie (Switzerland, Au tralia) no main cable i upplied
becau e it i not available in the country of manufacture (The
Netherland ). Any tandard computer main cable will do.

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2.3 Connecting the ISDN lines
Voice Server Anuncio de ktop model
Voice Server Anuncio de ktop model Voice Server Anuncio de ktop model
Voice Server Anuncio de ktop model
1. Menu key
2. Di play
3. Function key
4. Speaker
5. Alfa-Numerical key
6. CryptoCard reader (not u ed)
7. CD Drive (unavailable)
8. Recorder key
9. Speakerphone key
10. Volume adju tment

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Voice Server Anuncio De ktop model ISDN II Connection
Voice Server Anuncio De ktop model ISDN II ConnectionVoice Server Anuncio De ktop model ISDN II Connection
Voice Server Anuncio De ktop model ISDN II Connection
1. Power
2. Loud peaker
3. Microphone
4. RS232 erial connection
5. Ethernet/LAN
6. ISDN BRI 4
7. ISDN BRI 3
8. ISDN BRI 2
9. ISDN BRI 1

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Voice Server Anuncio ISDN II 19” model
Voice Server Anuncio ISDN II 19” modelVoice Server Anuncio ISDN II 19” model
Voice Server Anuncio ISDN II 19” model
1. CD-drive (unavailable)
2. Internal loud peaker
3. Menu key
4. Di play
5. Function key
6. Alfa-Numerical / Recorder key
7. Loud peaker
8. Microphone
9. RS232 erial connection
10. Ethernet/LAN
11. ISDN BRI 4
12. ISDN BRI 3
13. ISDN BRI 2
14. ISDN BRI 1
Voice Server Anuncio PRI 19”model
Voice Server Anuncio PRI 19”modelVoice Server Anuncio PRI 19”model
Voice Server Anuncio PRI 19”model
1. CD-drive (unavailable)
2. Internal loud peaker
3. Menu key
4. Di play
5. Function key
6. Alfa-Numerical / Recorder key
7. Loud peaker
8. Microphone
9. RS232 erial connection
10. Ethernet/LAN
11. ISDN PRI Out
12. ISDN PRI In

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2.3.1 Connecting to Basic Rate ISDN
The Voice Server BRI i connected in erie between the NT1 line port
and other equipment
Per line you have received a T- plitter a long 8 wire ISDN cable and a
hort 8 wire ISDN cable.
Take the line of your exi ting equipment from the NT1 box and connect
it to the NT port of the plitter.
U e one cable to connect the port labelled “ISDN” on the plitter with
the port labelled ISDN 1 on the Voice Server.
Connect the port of the plitter labelled TE with the NT1 box.
Make the ame connection for the port ISDN 2, 3 and 4.
The figure i an example of a po ible etup of the Voice Server BRI.

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Connection ISDN II
Connection ISDN IIConnection ISDN II
Connection ISDN II–
––
– de ktop model
de ktop model de ktop model
de ktop model
Connection ISDN II
Connection ISDN IIConnection ISDN II
Connection ISDN II–
––
– 19” model
19” model 19” model
19” model

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2.3.2 Connecting to E1 Primar Rate ISDN
The Voice Server PRI i connected in erie to the E1 ISDN line between
the line port and other equipment. With the Voice Server you have
received a cable with two RJ45 connector . Thi cable i u ed to connect
the Voice Server PRI to the wall ocket. The exi ting cable can be u ed to
connect the Voice Server PRI to the PBX a i hown in the figure below.
Connection Anuncio PRI
Connection Anuncio PRI Connection Anuncio PRI
Connection Anuncio PRI –
––
– 19” model
19” model 19” model
19” model