ViewClix 15 User manual

Operating Guide
ViewClix makes it easy for families to stay in touch with seniors.
To ensure that using ViewClix is an easy and fun experience for you and your loved
ones, we need a family member or friend to do a small amount of organizing and
administration for the ViewClix Smart rame. (this person is called the ‘ rame
Organizer’).
This guide provides a straight-forward, step-by-step process for getting ViewClix
setup and then exploring its use and features. It’s really easy! Please follow this
guide from start to finish and you’ll quickly be a ViewClix expert.
ViewClix 15
TM
Table of Contents
Introduction ................................................................... 2
Installation of the ViewClix frame .............................. 3
Setup Internet connection .......................................... 6
ViewClix remote control .............................................. 7
Get the ViewClix Mobile App ....................................... 8
Share pictures with the ViewClix frame .................... 8
Make a Video Call ......................................................... 9
Organize pictures ...................................................... 10
Post a “Sticky Note” ................................................... 13
Enable family and friends to share ......................... 15
with the ViewClix frame
Set the ‘sleep time’ for the ViewClix frame ............ 17
Tips and AQ .............................................................. 19
Change the Wi- i network settings ......................... 21
rame Placement, Camera & Room Lighting ........ 23

2 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Introduction
The ViewClix Smart rame displays beautiful High Definition Pictures and receives
Video Calls. Using the free ViewClix Mobile App, families can easily share pic-
tures and make video calls to a ViewClix frame
The solution is tied together by the ViewClix Cloud which stores all the pictures
and manages the networking for sharing and video calling. The ViewClix web site
also includes a Members Portal where a ViewClix frame is remotely configured
and photos are easily organized.
What’s in the box
• ViewClix Smart rame
• ViewClix Remote Control
• ViewClix Microphone
• rame Stand
• Power Adapter
What you’ll need
• Web browser on PC or Mac or Tab-
let to log into the ViewClix
Members’ Portal.
• Also, you can share Photos, make
Video Calls and post Sticky Notes with
any of the following devices:
- Apple or Android smart phone
- Apple or Android tablet
rame
Stand
Power
adapter
Microphone
Remote
control

3
First, a few essentials...
• The primary operating mode of a ViewClix frame is to display its Slideshow,
sequencing through pictures that have been shared by family or friends.
• When a Video Call is received, the Slideshow is hidden during the call. After the
call is ended, the Slideshow automatically starts displaying again.
• Starting a ViewClix frame is accomplished by plugging it in — no need to worry
about a power switch. Likewise, if you need to move the ViewClix frame, just
unplug it.
• When a ViewClix Smart rame is powered on, it displays a few “splash screens”
and the Internet connection is setup/established. After that, the frame will show
a camera preview so that you can make sure the position and lighting is good for
Video Calls.
Install the ViewClix mart Frame
We recommend that the Frame Organizer initially set up the frame in
their own home, prior to installing at the senior’s residence.
This “staging” will help the process of getting started go smoothly.
tep 1
Open the box and
take out the View-
Clix frame.
Remove the fame
from packing ma-
terials and place
it face-down on a
cloth-covered flat
surface, to avoid
scratches.

4 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Remove the frame
stand from the
shipping bag.
tep 2
Install the ViewClix mart Frame (CONTINUED)
tep 3
Remove the ViewClix Microphone
from its shipping bag.
Plug the microphone into its
input jack as indicated in the
picture.
IMP RTANT N TE
When the ViewClix frame is
all set up, the microphone
must be placed in front of the
frame.
Install the stand on the
frame’s back bottom by
sliding tabs into back lower
center slot. Push the Stand into the
slot to lock into the back
of the frame.

5
tep 4
Remove the Power Adapter
from its shipping bag.
Plug the power
connector into the
frame power socket, as
shown.
The frame will now start up
and display its initial screens.
tep 5
Plug power adapter
into the power outlet.
(top view)
Place the frame near
a power outlet on a
table top or counter
top. Choose a location
that can offer good
illumination.

6 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
etup Internet connection for the frame
The ViewClix Smart rame includes built-in Wi- i connectivity.
When the ViewClix frame starts up, it displays a “welcome” screen with a prompt to
start Wi- i configuration. The list of available Wi- i networks is then shown. After
choosing a network or entering a network name, you’ll be prompted to
enter the network’s password/key.
N TE: If you don’t see the Wi- i network listed, it may be because the network is
configured to be “hidden” or “private”. In this case, you can select “Add Network” to
enter the Network name (SSID) and password/key.
The ViewClix frame connects easily to home Wi- i networks. However, the ViewClix
frame should not be connected to public Wi- i networks such as "xfinitywifi" or
"attwifi" because public networks use non-standard, proprietary login techniques.
Potential Issues with Shared Wi-Fi Networks in Senior Living Facilities
The ViewClix frame can be configured to connect to a shared Wi- i network. Howev-
er, we’ve found that those networks often have performance issues at certain times
of the day which can cause issues and disruptions with video calls. We recommend
that you coordinate with the facility management regarding the coverage quality and
Wi- i performance if a ViewClix frame is connected to a shared network.
Preview Camera
• After connectivity is confirmed, a preview of the camera is shown. This will help
you position the frame in the best location for a Video Call.
• If the preview appears dark or not positioned properly, see the section "Frame
Placement, Camera & Room Lighting" on page 23 of this guide.
• When you’re OK with the camera preview, the Slideshow begins automatically.

7
ViewClix Remote Control
The ViewClix Smart rame is shipped
with a remote control to enter
commands.
The Remote Control will be needed to finish
the setup/installation process.
You can use the remote control to
pause the Slideshow. Use the forward
and back buttons < > to move through
the pictures.
Pause &
Play the
Slideshow.
Options
button
Sleep and
wake-up the
ViewClix
frame.
The K button
is used to enter
selections.
That’s it — the installation is complete.
When the ViewClix Smart rame is shipped, there are a few sample images in the
Slideshow. To share pictures and make video calls, you and family members may
use the ViewClix Mobile App or a web browser on a PC or Mac.
The next pages in this guide will help you get started with those actions.

8 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Get the ViewClix Mobile App
To download and install the ViewClix app from the Apple App Store or Google Play
Store, follow the steps in email that was sent after ordering the ViewClix frame.
The app will guide you through logging into your ViewClix account to link your mobile
device with the ViewClix frame.
hare pictures with the ViewClix frame
The main screen on the ViewClix app is simple: you can touch the button to ‘Share a
Picture’, ‘Make a Video Call’, or ‘Post a Sticky Note’
• Touch ‘Share a Picture:’
− or Apple devices: You’ll then select an
album to select pictures.
− or Android devices: You’ll see a collection of
pictures
• Select from 1 to 4 pictures to share and then you
can enter caption and confirm sharing.
• The picture(s) will be uploaded to the
ViewClix Cloud and in a minute or two, the picture
(s) will automatically appear in the Slideshow.
• Repeat to share more images.
TIP: When you upload more than one picture,
you’ll see a small pencil icon in the
corner of each picture, Tap on that icon to
add caption text for each picture.

9
Make a Video Call
While it’s displaying the Slideshow, the ViewClix Smart rame is always ready to re-
ceive a video call. Here are a few things to keep in mind about ViewClix video calling:
Frame auto-answers: After playing a notification sound, the Video Call is launched
on the frame. It’s a good idea to arrange the time of your calls in advance.
N TE: Auto-answer can be disabled within the rame Settings (see page 18). If
disabled, the frame user (i.e. the senior using the frame), will need to press
any button on the remote control to answer video calls.
No video calls while in Sleep mode: On page 17, we show how to set up the sleep
time for a ViewClix frame. The frame does not answer video calls during this time.
Call Setup Time After you tap the ‘Make Video Call’ button it will take up to 15 sec-
onds, for the Video Call to begin. Patience is a virtue 


Try making a test video call.
N TE: The best way to make a test call is to have someone by the frame while you
call it from a different room. If you call the frame from within the same
room, you will probably experience unpleasant echo and audio feedback
because the microphones will be picking up the other side’s speakers.
• Tap the ‘Make Video Call’ button to start the call.
• To end the call, touch the Red “hang-up” button.
More video call tips
• rientation: “Landscape” orientation is where the width of the screen is longer
than the height. As a stationary device, the ViewClix frame is always in “landscape”
orientation. If you rotate your mobile device to also be in landscape mode, the
video will be larger for both the mobile device and the frame.
• Video calls using public Wi-Fi networks: Some commercial places, like restau-
rants or hotels, have Wi- i networks that do not support the video call connections.
• Video calls using a smart phone’s mobile data: if Wi- i is unavailable, you can
use your smart phone’s data plan to make a ViewClix Video Call. But just like
watching any video using a smart phone, your data usage rates from your
mobile carrier will apply.

10 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Organize Pictures
Pictures that are shared with a frame are stored on the ViewClix Cloud server.
You can organize the Slideshow and manage photos using the Members Portal at
the ViewClix web site.
Initially, there are a few sample pictures in the Slideshow. You’ll want to use the
Photo manager to delete those.
Here are the steps:
• Using a web browser on a PC, Mac or Tablet, go to the Members Portal:
www.viewclix.com/members
• You’ll be prompted to login using your email address and password and then the
web page below will be displayed.
• Click or tap “Photos“

11
The Photos web page will open and you’ll see the pictures currently in the Slide Show:
The pictures displayed in the Photo Album are in the order in which they appear in
the ViewClix frame Slideshow playback, from left to right and top to bottom.
Select multiple pictures by clicking/tapping on them. Click/tap the Move icon to
move the selected photos out of the active Slideshow to another album such as
‘Archive’. Click or tap the Delete icon remove the photos
entirely.
In addition to using the ViewClix mobile app to upload pictures,
you can click/tap the Upload icon and a new window will appear.
You can then drag and drop or browse and select additional images from the PC,
Mac or Tablet that’s in use.
Captions can be added when you upload a picture using the ViewClix mobile app.
You can also add or edit captions here by clicking/tapping the on the caption text or
the pencil icon underneath a picture.
N TE: By default, the ViewClix frame displays the picture captions during its
Slideshow. If you’d like to turn off the captions in the Slideshow, you’ll need
to disable it in the ViewClix frame Settings. See page 18 for information on
this setting.

12 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Organize Pictures (CONTINUED)
If you click or tap on Rearrange switch, you can drag and drop
photos into a different order to change the sequencing of the
Slideshow playing on the ViewClix frame.
Tip: In the lower right corner of each picture is an
asterisk (*) icon. Click/tap this icon if you
need to rotate a picture or adjust Magic
Zoom. The magnifying glass icon on the left
will pop up a large version of the picture.
Moving Pictures to Other Albums
Why move pictures to other Albums? After using ViewClix for a while, the
Slideshow album might be filled with quite a few photos. It’s best to not have too
many since the more pictures, the longer it will take the ViewClix frame to cycle
through them. A good rule of thumb is to keep the total under 100. This makes
room for new photos to be seen by your senior.
In addition to the Archive album, you can create additional albums to store pictures.
or example, you can create a “Holidays” album and once the holidays are over, you
can move pictures to it. Then next year, you can highlight those memories by
moving the photos back to the Slideshow.

13
Post a ticky Note to the ViewClix frame
ViewClix includes an innovative feature to post reminders, messages and
announcements to a ViewClix frame. We call this feature, “Sticky Notes”.
A Sticky Note can be a simple text note that appears in the upper left or lower right
corner of the ViewClix screen during the Slideshow. You can also use a full-screen
image or picture as a Sticky Note and that image could include a special message —
for example, the Sticky Note feature can be used to send a virtual post card or greeting
card! (the ViewClix blog includes tips on how to add text to a picture:
www.viewclix.com/blog
The display of the Sticky Note is scheduled using the ViewClix mobile app or the View-
Clix member web portal. Up to 2 text Sticky Notes and/or 1 image Sticky Note can be
displayed at the same time. A alert sound plays when a Sticky Note displays.
Who can post a Sticky Note? The rame Organizer can post Sticky Notes. Also, the
rame Organizer may enable anyone that’s on the frame’s Share List to post Sticky
Notes. To do that, click the user icon and edit the permissions. (see page 15
about adding people to the Share list)
Can the display of a repeating Sticky Note be dismissed? Yes, while it’s displaying,
press the OK button the remote control to dismiss a Sticky Note.

14 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Post a ticky Note (CONTINUED)
We’ve made adding a Sticky Note as straight-forward as possible. Below is a screen
shot of the display to add or edit a Sticky Note.
Each Sticky Note is given a
reference name
In the Note Text area, add the
message text for the Sticky
Note.
Click the ’Upload Image’ button
if you’d like to use a full-screen
image for the note.
Select the data and time for the
display of the Sticky Note. The
date must be in the future.
NOTE: The date and time are
relative to the Frame’s time
zone.
Display Timing lets you schedule
the note to repeat for 1 to 4
hours.
Periodic Display let’s you repeat
a note with daily, weekly or
monthly recurrence.

15
Enable family and friends to
share with the ViewClix mart Frame
The ViewClix Cloud maintains a Share List for each ViewClix frame. There are 2
ways that family and friends can be added to the Share List:
• The rame Organizer logs into the Members Portal of the ViewClix web site and
adds the person to the Share List.
… or ...
• The rame Organizer can use the ViewClix mobile app to quickly add the person
to the Share List.
Here, we will illustrate the first option.
• Click or tap “Share List“

16 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Share List Icons
User has accepted the Share List invitation and may share with the frame.
ALSO: Click this icon to enable other permissions for the user such as ena-
bling them to post Sticky Notes to the frame
Until an account is activated, the red exclamation icon is next to the name.
That person can’t share or video call with the frame yet.
Click or tap this icon to resend the account activation email.
Click or tap this icon to delete this Share List user from this frame. Once this
has been completed, the user will no longer be able to share or make video
calls to this frame.
Enable family and friends to share (CONTINUED)
After clicking or tapping on ‘Share List’, the following web page will be displayed:
• Add family and friends to the Share
List easily: just input their name
and email address.
• Immediately after a person is
entered in the Share List, they will
be sent an account activation
email.
• Once setup and activated, they can
also get the ViewClix app and start
sharing pictures and making video
calls.

17
et the ‘sleep time’ for the
ViewClix mart Frame
In most instances, it will be desirable to not have the Slideshow running at night.
The good news is that all ViewClix frame settings can be configured remotely and
changed whenever you like.
• Here are steps to configure sleep.
The settings for Sleep are at the bot-
tom of the list of rame Settings.
• irst, make sure the box for “Sleep
Enabled?” is checked.
• Second, enter the desired Sleep
Start Time and Sleep End Time. The
times are local to the time zone
where the frame is located.

18 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Other tips regarding Frame ettings
• Make sure that you click or tap “Save Settings” when you’re ready to
update the frame.
• The ViewClix frame will receive the updated settings immediately.
• Disable auto-answer of video calls: some seniors may prefer to answer the
video calls manually. When auto-answer is unchecked/disabled, the frame user
will need to press any button on the remote control to answer the video call.
• Viewing captions in the Slideshow: By default, picture captions are shown
during the frame’s Slideshow. If you’d like to change that, use the “View Captions
in Slideshow” checkbox.
• Slide duration: You can change the number of seconds that a picture is stays on
the frame screen before advancing to the next.

19
Tips and FAQ
• How does a family member or friend share a picture from
Facebook to a ViewClix frame?
N TE: If you’re using an Apple smart phone or tablet, you may see the
message, “Please Allow Photo Access”, when you try to save a photo
from acebook. In that case, follow these steps to enable acebook
to save photos:
• Open the iPhone or iPad Settings.
• Tap ‘Privacy’
• Tap ‘Photos’
• Set acebook to ON
1. In acebook, touch the picture to see it's full view.
2. In the upper right corner of the screen, touch the menu icon (it's the 3
vertical dots)
3. Select "Save Photo" from the menu.
4. After the picture is saved, open the ViewClix mobile app and select "Share a
Picture" to select the picture and share it with the ViewClix frame.
• Can the frame’s Slideshow be paused?
Then, use the and
buttons to move backward
and forward in the Slideshow
pictures
Yes! irst, press
the Pause / Play
button on the
remote control.
To re-start the
Slideshow, press
this button again.

20 ViewClix customer support : web: https://viewclix.com/support
email: [email protected]
Tips and FAQ (CONTINUED)
• The words, "not connected" are displayed in the top right
corner of the ViewClix Smart Frame. What should be done?
"Not connected" means that the ViewClix frame is currently not connected to the
Internet. This may not require any action since the ViewClix automatically at-
tempts on its own to restore the connection.
Usually, automatic reconnection is successful within 15 minutes.
If the 'not connected' message is displayed for more than 1 hour, a notification
message (an alert) will be sent to the ViewClix rame Organizer to let them know
the frame is not connected.
If the ViewClix frame is connected via Wi- i
• When 'not connected' is displayed for an extended period of time (more than 1
hour), the following should be checked:
• The Wi- i router equipment may have an issue and need to be "rebooted" by
unplugging it and re-plugging it in.
• The Internet service provider may be having an issue. In this case, other Wi- i
devices like smart phones, tablets and PC's will also not be able to connect to
the Internet. You may need to contact the Internet service provider.
If the ViewClix frame is connected via Broadband Mobile Data:
• When 'not connected' is displayed for more than an hour, you can try unplug-
ging and re-plugging in the ViewClix Smart rame to get it reconnected.
• How many users can send pictures or make video calls to a
ViewClix Smart Frame?
Unlimited. Your whole family and all your friends can be on the frame's 'Share
list'.