ViewClix Smart Frame User manual

Operating Guide
ViewClix oers a revolutionary experience for seniors and their families and friends.
To make the ViewClix Smart Frame an easy and fun experience for you and your
loved ones, we need a family member or friend to do a small amount of organizing
and administration for the ViewClix Smart Frame. (a ‘Frame Organizer’).
This guide provides a straight-forward, step-by-step process for getting ViewClix
setup and then exploring its use and features. It’s really easy! Please follow this
guide from start to nish and you’ll quickly be a ViewClix expert.
The ViewClix Smart Frame displays beautiful High Denition Pictures and receives
Video Calls. Using the free ViewClix Mobile App, families can easily share
pictures and make video calls to a ViewClix frame
The solution is tied together by the ViewClix Cloud which stores all the pictures
and manages the networking for sharing and video calling. The ViewClix web site
also includes a Members Portal where a ViewClix frame is remotely congured
and photos are easily organized.
What’s in the box
 ViewClix Smart Frame
 Remote Control
 Frame Stand
 Power Adapter
What you’ll need
 Web browser on PC or Mac or Tablet
to log into the ViewClix Members’ Portal
 Also, you can share Photos and make Video
Calls with any of the following devices:
- Apple or Android smart phone
- Apple or Android tablet
ViewClix
TM
Frame
Stand Power
adapter
Remote
control

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First, a few essentials...
 The primary operating mode of a ViewClix frame is to display its SlideShow,
sequencing through pictures that have been shared by family or friends.
 When a Video Call is received, the SlideShow is hidden during the call. After the
call is ended, the SlideShow automatically starts displaying again.
 Starting a ViewClix frame is accomplished by plugging it in — no need to worry
about a power switch. Likewise, if you need to move the ViewClix frame, just
unplug it.
 When a ViewClix Smart Frame is powered on, it displays a few “splash screens”
and the Internet connection is setup/established. After that, the frame will show
a camera preview so that you can make sure the position and lighting is good for
Video Calls.
Install the ViewClix Smart Frame
We recommend that the Frame Organizer initially set up the frame in
their own home, prior to installing at the senior’s residence.
This “staging” will help the process of getting started go smoothly.
Step 1 Open the box and take
out the ViewClix frame.
Remove the fame from
packing materials and
place it face-down on a
cloth-covered at sur-
face, to avoid scratches.

3
Step 2 Remove the Power Adapter
from its shipping bag.
Remove the frame
stand from the
shipping bag.
Step 3
Install the Stand on the
frame’s back bottom by
sliding tabs into back lower
center slot.
Push the Stand into
the slot to lock into
back of the frame.
Power Connector
Plug the power connector into
the frame power socket, located
on the side of the frame.

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Plug power cord
into power outlet.
The frame will now start
up and display its initial
screens.
ViewClix Remote Control
The ViewClix Smart Frame is shipped with a
remote control to enter commands.
The Remote Control will be needed
to nish the setup/installation
process.
You can use the remote control to
pause the Slideshow. Use the forward
and back buttons < > to move through
the pictures.
Install the ViewClix Smart Frame (CONTINUED)
Step 4
Place the frame near a
power outlet on a
table top or counter
top. Choose a location
that can oer good
illumination.
Pause &
Play the
Slideshow.
Options
button
Sleep and
wake-up the
ViewClix
frame.
The OK button
is used to enter
selections.

5
Setup Internet connection for the frame
The ViewClix Smart Frame is shipped with built-in connectivity:
 Standard model: connects to Wi-Fi networks
 Broadband mobile data model: for situations where there's no Wi-Fi. It includes a
mobile data connection (just like the mobile data connections within smart phones)
Wi-Fi model Broadband Mobile Data model
When the ViewClix frame starts up, it dis-
plays a “welcome” screen with a prompt to
start Wi-Fi conguration. The list of availa-
ble Wi-Fi networks is then shown.
After choosing a network or entering a
network name, you’ll be prompted to
enter the network’s password/key.
NOTE:If you don’t see the Wi-Fi network
listed, it may be because the network is
congured to be “hidden”. In this case,
you can select “Add Network” to enter the
Network name (SSID) and password/key.
If your ViewClix frame is the Broadband
Model, there is no need to congure a
network connection.
Each time the frame starts up, the mobile
data connection will be veried automati-
cally.
Preview Camera
 After connectivity is conrmed, a preview of the camera is shown. This assists you
in positioning the frame in the best location for a Video Call.
 If the preview appears dark or not positioned properly, see the sections "Frame
Placement & Room Lights" and "Camera Placement & Lighting" on page 19 of
this guide.
 When you’re OK with the camera preview, the SlideShow begins automatically.
That’s it — the installation is complete.
When the ViewClix Smart Frame is shipped, there are a few sample images in the
SlideShow. To share pictures and make video calls, you and family members may
use the ViewClix Mobile App or a web browser on a PC or Mac.

6 ViewClix support: www.viewclix.com/help or email to [e-mail]
Get the ViewClix Mobile App
To download and install the ViewClix app from the Apple App Store or Google Play
Store, follow the steps in email that was sent after ordering the ViewClix frame.
The app will guide you through logging into your ViewClix account to link your mobile
device with the ViewClix frame.
Share pictures with the ViewClix frame
The main screen on the ViewClix app is simple:
you can touch the button to ‘Share a Picture’ or
‘Make a Video Call’.
 Touch ‘Share a Picture:’
 For Apple devices: You’ll then select an
album to select pictures.
 For Android devices: You’ll see a collec-
tion of pictures
 Select from 1 to 4 pictures to share and then
you can enter caption and conrm sharing.
 The picture(s) will be uploaded to the
ViewClix Cloud and in a minute or two, the
picture(s) will automatically appear in the
SlideShow.
 Repeat to share more images.
TIP:When you upload more than one picture,
you’ll see a small pencil icon in the
corner of each picture, Tap on that icon
to add caption text for each picture.

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Make a Video Call
While it’s displaying the SlideShow, the ViewClix Smart Frame is always ready to re-
ceive a video call. Here are a few things to keep in mind about ViewClix video calling:
Frame auto-answers: After playing a notication sound, the Video Call is launched
on the frame. It’s a good idea to arrange the time of your calls in advance.
NOTE: Auto-answer can be disabled within the Frame Settings (see page 14). If
disabled, the frame user (i.e. the senior using the frame), will need to press
any button on the remote control to answer video calls.
No video calls while in Sleep mode: On page 13, we show how to set up the sleep
time for a ViewClix frame. The frame does not answer video calls during this time.
Call Setup Time Patience is a virtue  After you tap the ‘Make Video Call’ button it
will take up to 15 seconds, for the Video Call to begin.
Try making a test video call.
NOTE: The best way to make a test call is to have someone by the frame while you
call it from a dierent room. If you call the frame from within the same
room, you will probably experience unpleasant echo and audio feedback
because the microphones will be picking up the other side’s speakers.
 Tap the ‘Make Video Call’ button to start the call.
 To end the call, touch the Red “hang-up” button.
More video call tips
 Orientation: “Landscape” orientation is where the width of the screen is longer
than the height. As a stationary device, the ViewClix frame is always in “landscape”
orientation. If you rotate your mobile device to also be in landscape mode, the
video will be larger for both the mobile device and the frame.
 Video calls using public Wi-Fi networks: Some commercial places, like restau-
rants or hotels, have Wi-Fi networks that do not support the video call connections.
 Video calls using mobile data: if Wi-Fi is unavailable, you can use your smart
phone’s data plan to make a ViewClix Video Call. But just like watching any video
using a smart phone, extra charges can result from your mobile carrier if you
exceed your data plan.

8 ViewClix support: www.viewclix.com/help or email to [e-mail]
Organize Pictures
Pictures that are shared with a frame are stored in the ViewClix Cloud.
You can organize the SlideShow and manage photos using the Members Portal at
the ViewClix web site.
Initially, there are a few sample pictures in the SlideShow. You’ll want to use the
Photo manager to delete those.
Here are the steps:
 Using a web browser on a PC, Mac or Tablet, go to the Members Portal:
www.viewclix.com/members
 You’ll be prompted to login using your email address and password and then the
web page below will be displayed.
 Click or tap “Photos“

9
The Photos web page will open and you’ll see the pictures currently in the Slide Show:
The pictures displayed in the Photo Album are in the order in which they appear in
the ViewClix frame SlideShow playback, from left to right and top to bottom.
Select multiple pictures by clicking/tapping on them. Click/tap the Move icon to
move the selected photos out of the active SlideShow to another album such as
‘Archive’. Click or tap the Delete icon remove the photos entirely.
In addition to using the ViewClix mobile app to upload pictures,
you can click/tap the Upload icon and a new window will appear.
You can then drag and drop or browse and select additional
images from the PC, Mac or Tablet that’s in use.
Captions can be added when you upload a picture using the ViewClix mobile app.
You can also add or edit captions here by clicking/tapping the on the caption text or
the pencil icon underneath a picture.
NOTE:By default, the ViewClix frame displays the picture captions during its
Slideshow. If you’d like to turn o the captions in the Slideshow, you’ll need
to disable it in the ViewClix frame Settings. See page 14 for information on
this setting.

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Organize Pictures (CONTINUED)
Why move pictures to other Albums?
After using ViewClix for a while, the SlideShow album might be lled with quite a few
photos. It’s best to not have too many since the more pictures, the longer it will take
the ViewClix frame to cycle through them. A good rule of thumb is to keep the total
under 100. This makes room for new photos to be seen by your senior.
In addition to the Archive album, you can create additional albums to store pictures.
For example, you can create a “Holidays” album and once the holidays are over, you
can move pictures to it. Then next year, you can highlight those memories by
moving the photos back to the SlideShow.
If you click or tap on Rearrange switch, you can drag and drop
photos into a dierent order to change the sequencing of the
SlideShow playing on the ViewClix frame.
Tip: In the lower right corner of each picture
is a ‘+’ plus icon. Click/tap this icon if you
need to rotate a picture or if you like to
view it enlarged in the Slideshow.

11
Enable family and friends to
share with the ViewClix Smart Frame
The ViewClix Cloud maintains a Share List for each ViewClix frame. There are 2
ways that family and friends can be added to the Share List:
 The Frame Organizer logs into the Members Portal of the ViewClix web site and
adds the person to the Share List.
… or ...
 The Frame Organizer can use the ViewClix mobile app to quickly add the person
to the Share List.
Let’s get started with the rst option.
 Click or tap “Share List“

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Add family and friends to the Share List
easily: just input their name and email
address.
Immediately after a person is entered in
the Share List, they will be sent an account
activation email.
Once setup and activated, they can also get the ViewClix app and start sharing pic-
tures and making video calls.
Share List Icons
User has accepted the Share List invitation and may share with the frame.
Until an account is activated, the red exclamation icon is next to the name.
That person can’t share or video call with the frame yet.
Click or tap this icon to resend the account activation email.
Click or tap this icon to delete this Share List user from this frame. Once this
has been completed, the user will no longer be able to share or make video
calls to this frame.
Enable family and friends to share (CONTINUED)
After clicking or tapping on ‘Share List’, the following web page will be displayed:

13
Set the ‘sleep time’ for the
ViewClix Smart Frame
In most instances, it will be desirable to not have the SlideShow running at night.
The good news is that all ViewClix frame settings can be congured remotely and
changed whenever you like.
You probably noticed that the same web page that’s used for updating the Share List
also includes the ViewClix frame settings.
 Here are steps to congure sleep. The
settings for Sleep are at the bottom of
the list of Frame Settings.
 First, make sure the box for “Sleep
Enabled?” is checked.
 Second, enter the desired Sleep Start
Time and Sleep End Time. The times
are local to the time zone where the
frame is located.

14 ViewClix support: www.viewclix.com/help or email to [e-mail]
Other tips regarding Frame Settings
 Make sure that you click or tap “Save Settings” when you’re ready to
update the frame.
 The ViewClix frame will receive the updated settings immediately.
 Disable auto-answer of video calls: some seniors may prefer to answer the
video calls manually. When auto-answer is unchecked/disabled, the frame user
will need to press any button on the remote control to answer the video call.
 Viewing captions in the Slideshow: By default, picture captions are shown
during the frame’s Slideshow. If you’d like to change that, use the “View Captions
in Slideshow” checkbox.
 Slide duration: You can change the number of seconds that a picture is stays on
the frame screen before advancing to the next.

15
Tips and FAQ
 How does a family member or friend share a picture from
Facebook to a ViewClix frame?
NOTE:If you’re using an Apple smart phone or tablet, you may see the
message, “Please Allow Photo Access”, when you try to save a photo
from Facebook. In that case, follow these steps to enable Facebook
to save photos:
 Open the iPhone or iPad Settings.
 Tap ‘Privacy’
 Tap ‘Photos’
 Set Facebook to ON
1. In Facebook, touch the picture to see it's full view.
2. In the upper right corner of the screen, touch the menu icon (it's the 3
vertical dots)
3. Select "Save Photo" from the menu.
4. After the picture is saved, open the ViewClix mobile app and select "Share a
Picture" to select the picture and share it with the ViewClix frame.
 Can the frame’s SlideShow be paused?
Then, use the and
buttons to move backward
and forward in the Slideshow
pictures
Yes! First, press
the Pause / Play
button on the
remote control.
To re-start the
Slideshow, press
this button again.

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Tips and FAQ (CONTINUED)
 The words, "not connected" are displayed in the top right
corner of the ViewClix Smart Frame. What should be done?
"Not connected" means that the ViewClix frame is currently not connected to the
Internet. This may not require any action since the ViewClix automatically at-
tempts on its own to restore the connection.
Usually, automatic reconnection is successful within 15 minutes. Patience is a
virtue 
If the 'not connected' message is displayed for more than 1 hour, a notication
message (an alert) will be sent to the ViewClix Frame Organizer to let them know
the frame is not connected.
If the ViewClix frame is connected via Wi-Fi
 When 'not connected' is displayed for an extended period of time (more than 1
hour), the following should be checked:
 The Wi-Fi router may have an issue and need to be "rebooted" by unplugging it
and re-plugging it in.
 The Internet service provider may be having an issue. In this case, other Wi-Fi
devices like smart phones, tablets and PC's will also not be able to connect to
the Internet. You may need to contact the Internet service provider.
If the ViewClix frame is connected via Broadband Mobile Data:
 When 'not connected' is displayed for more than an hour, you can try unplug-
ging and re-plugging in the ViewClix Smart Frame to get it reconnected.
 How many users can send pictures or make video calls to a
ViewClix Smart Frame?
Unlimited. Your whole family and all your friends can be on the frame's 'Share
list'.

17


First, touch the button on the remote control. Then,
within 3 seconds, touch the button and a Frame Settings
screen will be displayed.
To change the Wi-Fi settings, use the remote control direc-
tion buttons to highlight ‘Wi-Fi CONNECTION” on the screen
and press OK.
As during the initial frame setup, you’ll see a list of available
Wi-Fi networks from which to choose.
Tips and FAQ (CONTINUED)
 How can the Wi-Fi Settings be changed?

18 ViewClix support: www.viewclix.com/help or email to [e-mail]
Tips and FAQ (CONTINUED)
 What if I want to relocate the ViewClix Smart Frame?
No problem. Just unplug the frame and plug it into it's new location.
If it's the standard ViewClix frame model and you're moving it to a location with
a dierent Wi-Fi network, the ViewClix frame will sense that and prompt you to
choose the new network and enter the Wi-Fi password.
If you're using the Broadband Data model of the ViewClix frame, just plug in the
frame at the new location and the connectivity should start automatically.
Please refer to the next page for testing the camera for adequate room lighting.
 A shared picture is not rotated properly. How can I x it?
The ViewClix system tries to detect picture rotation and x issues but sometimes,
these can't be automatically corrected. The ViewClix frame organizer can manu-
ally rotate the picture by following these steps:
 The organizer logs in to the ViewClix member portal at www.viewclix.com/
members
 Tap/click on the 'Photos' icon. The 'thumbnail' images of the Slideshow pic-
tures will be displayed
 Find the picture to rotate and tap/click on the '+' sign at the bottom right hand
corner of the thumbnail.
 A menu will be displayed. Select Rotate Left or Rotate Right and the picture
will be rotated 90 degrees in the that direction.
 After a few minutes, the picture in the Slideshow on the ViewClix Smart Frame
will be updated to the correct rotation.

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Frame Placement & Room Lights
Most seniors want the frame placed in a convenient location where there is seating
to engage in a video call. Because the ViewClix Smart Frame displays its Slideshow
each day, this location should also be somewhere that adds a focal point in family
picture settings.
Because ViewClix Smart Frame displays are reective surfaces, they will mirror lit
images from across a room, especially when displaying dark background pictures.
The rst consideration is the location in the room relative to any windows with sun
exposure. The brighter the window, the brighter the reection o the frame’s
screen. Try positioning the screen facing away from any bright sources of lights in a
room.


Camera Lens
Camera Placement & Lighting
For video calls, you'll want to have good front lighting while avoiding bright back-
ground lighting. That way you'll be able to see your senior clearly.
Here’s how to re-use the Camera Preview feature: As the Frame is running its
SlideShow, touch the button followed by the button to view the Frame
Settings

ViewClix LLC
15532 SW Pacic Hwy Phone: [phone]
Suite C1B #202 Fax: [phone]
Tigard, Oregon 97224 Email: [e-mail]
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Copyright © 2016 ViewClix LLC, All Rights Reserved. Printed in USA December 2016
ViewClix
TM