ViewSonic CDE3204 User manual

CDE3204
Commercial Display
User Guide
Model No. VS16838
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specic languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”

Thank you for choosing ViewSonic
As a world leading provider of visual solutions, ViewSonic is dedicated to
exceeding the world’s expectations for technological evolution, innovation,
and simplicity. At ViewSonic, we believe that our products have the
potential to make a positive impact in the world, and we are confident that
the ViewSonic product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic !

Contents
Compliance Information
FCC Compliance Statement ....................................................................i
Industry Canada Statement .....................................................................i
CE Conformity for European Countries...................................................ii
Declaration of RoHS2 Compliance ........................................................ iii
Copyright Information
Product Registration...............................................................................iv
For Your Records...................................................................................iv
Important Safety Instructions ..................................................................v
Getting Started
Package Contents...................................................................................1
Installing the Display ...............................................................................2
Installing the Stand .................................................................................2
Disconnecting the Stand .........................................................................2
Mounting ViewSonic display to the wall ..................................................3
Wall Mount Kit Specifications (VESA).....................................................4
Front View & Key Pad of the Product......................................................5
Rear & Side View of the Product.............................................................6
Connecting the Display ...........................................................................7
HD Cable Box/HD Satellite Box ..............................................................7
Personal Computer .................................................................................9
Using the Display Features
Remote Control and Display Controls.................................................. 11
Inserting Remote Control Batteries ...................................................... 11
Remote Control and Display Controls.................................................. 11
Operation ............................................................................................. 13
Other Information
Troubleshooting ................................................................................... 25
Specifications ....................................................................................... 27
RS232 Protocol .................................................................................... 28
1. Introduction ...................................................................................... 28
2. Description ....................................................................................... 28
3. Protocol ............................................................................................ 29
Customer Support ................................................................................ 41

i
Compliance Information
NOTE: This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)

ii
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage
Directive 2014/35/EU.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.
If the batteries, accumulators and button cells included with this equipment,
display the chemical symbol Hg, Cd, or Pb, then it means that the battery
has a heavy metal content of more than 0.0005% Mercury or more than,
0.002% Cadmium, or more than 0.004% Lead.
ENERGY STAR Information:
• ENERGY STAR is a set of power-saving guidelines issued by the U.S.
Environmental Protection Agency (EPA).
ENERGY STAR is a joint program of the U.S. Environmental Protection Agency
and the U.S. Department of Energy helping us all save money and protect the
environment through energy efficient products and practices.
The power consumption will be changed, if the TV set up to be another mode except
for default as-shipped television configuration and settings.
The power consumption may exceed energy consumption beyond the limits required
for ENERGY STAR qualification when the optional function used or the operation
mode changed in use.

iii
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:
Substance
Proposed Maximum
Concentration
Actual
Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6+) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers
(PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP ) 0.1% < 0.1%
Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
5. Copper alloy containing up to 4% lead by weight.
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
7. Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.

iv
Copyright Information
Copyright © ViewSonic®Corporation, 2017. All rights reserved.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors
or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.
Product Registration
To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.
For Your Records
Product Name:
Brand/Product type:
Model Number:
Document Number:
Serial Number:
Purchase Date:
CDE3204
ViewSonic Commercial Display
VS16838
CDE3204_UG_ENG Rev. 1A 03-1-17
_______________________________________
_______________________________________
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.
Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

v
Dangerous Voltage: The lightning ash with
arrowhead symbol, within an equilateral triangle,
is intended to alert the user to the presence of
dangerous voltage within the inside of the product
that may be sufcient level to constitute a risk of
electric shock to persons.
Instruction: The exclamation point within an
equilateral triangle is intended to alert the user to
the presence of important operating and servicing
instructions in the literature accompanying the
appliance.
1. Read these instructions completely before using the
equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean with a soft, dry cloth.
7. Do not block any ventilation openings. Install the
equipment in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such
as radiators, heat registers, stoves, or
other devices (including ampliers) that
produce heat.
9. Do not attempt to circumvent the safety
provisions of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than
the other. A grounding type plug has two blades and
a third grounding prong. The wide blade and the third
prong are provided for your safety. If the provided plug
does not t into your outlet, consult an electrician for
replacement of the outlet.
10. Prevent the power cord from being tread upon or
pinched, particularly at the plug, convenience
receptacles, and the point where they exit from the
device. Be sure that the power outlet is located near
the equipment so that it is easily accessible.
11. Only use attachments/ accessories
specied by the manufacturer.
12. Use only with the cart, stand, tripod,
bracket, or table specied by the
manufacturer, or sold with the apparatus. When a cart
is used, use caution when moving the cart/ apparatus
combination to avoid injury from tip-over.
13. Unplug this apparatus when it will be unused for a
long period of time.
14. Refer all servicing to qualied service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, or the unit does not
operate normally, or has been dropped.
USE
AC power Cord
Keep the following guidelines to protect the AC power
cord from being damaged. If the AC power cord is
damaged, it may result in a re or an electric shock. Stop
using it and ask your dealer or ViewSonic service center
to exchange it.
• Do not place the display where the power cord is
subject to wear or abuse.
• Do not pinch, bend, or twist the cord excessively.
• The core lines may be bared and cut, causing a short-
circuit, and resulting in a re or an electric shock.
• Do not convert or damage the power
cord.
• Avoid power cord being rolled over or
rested upon.
• When the power cord is plugged in, do
not move the display.
• Keep the power cord away from heat sources.
• When you disconnect the AC power cord, disconnect it
from the wall outlet rst.
• When disconnecting the power cord, grasp the plug
instead of pulling the power cord.
• Use only an original ViewSonic AC power cord, not
other brands. Do not use the supplied AC power cord
on any other equipment.
• The plug of power cord is intended to serve as
disconnection device And the socket-outlet shall be
installed close to the shredder for easy Access.
Wall outlet
Insert the plug fully into the outlet. If it is
loose, do not use it. Doing so may cause
arcing and result in a re. Contact your
electrician to change the outlet.
Wiring
For your safety, be sure to unplug the AC
power cord when connecting cables.
Take care not to trip on the cables. It may cause damage
to the display set.
Electric shock
Do not touch the AC power cord or the
display with a wet hand. If you plug/unplug
the AC power cord from the display with a
wet hand, it may cause electric shock.
Lightning storms
During a lightning storm, unplug the display from the wall
outlet and disconnect the antenna to prevent damage to
the display.
When not in use
If you will not be using the display set for long periods of
time, the display set should be disconnected from the AC
power outlet to prevent power line surges. The display set
is not disconnected from the AC power source when the
display set is switched off.
To disconnect the display set completel y, unplug from the
AC power outlet.
Overloading
This display set is designed to operate on a
120V AC supply only.
If there are too many appliances connected
to the same AC power outlet, it could result in
a re or an electric shock.
Important Safety Instructions

vi
Optional equipment
If optional equipment is to be installed, leave some space
between optional equipment and the display set. Picture
distortion and/or noisy sound may occur if the display set
is positioned in close proximity to any equipment emitting
electromagnetic radiation.
Small accessories
Keep small accessories in a safe place where children are
unable to reach.
Magnetic inuence
This display contains a strong magnet in the speaker
unit that generates a magnetic eld. Keep any items
susceptible to magnetic elds away from the speaker.
Sound
If you hear snapping or popping sound
comes from the display continuously or
frequently while the display is operating,
unplug the display and consult your dealer
or service technician. It is normal for some
displays to make occasional snapping or
popping sounds, particularly when being
turned on or off.
Use in outdoor
This display is not designed for outdoors
installation. Do not expose the display to
rain, as it may result in a re or an electric
shock. Also, do not expose the display
to direct sunlight, as it may heat up and
become damaged.
Vehicle, ships and other vessels
Do not install this display in a vehicle.
Car accidents may cause the display to fall
down and cause injury.
Do not install this display in a ship or vessel.
If the display is exposed to seawater, it may
cause a re or damage the display.
Medical institutions
Do not place this display in a place where medical
equipment is in use. It may cause the medical equipment
to malfunction.
Volume adjustment
• Adjust the volume to avoid disturbing your neighbors.
Sound carries easily at night. Therefore, we suggest
you close the windows or use headphones.
• When using headphones, adjust the volume to
appropriate levels, or hearing damage may result.
ANTENNAS
Outdoor antenna grounding
If an outdoor antenna is installed, follow the precautions
below. Do not install the outdoor antenna system near
of overhead power lines or other electric light or power
circuits, or where it can come in contact with such power
lines or circuits.
WHEN INSTALLING AN OUTDOOR ANTENNA SYSTEM,
EXTREME CARE SHOULD BE TAKEN TO KEEP FROM
CONTACTING SUCH POWER LINES OR CIRCUITS AS
CONTACT WITH THEM IS ALMOST INVARIABLY FATAL.
Be sure the antenna system is grounded so that it can
provide some protection against voltage surges and built-
up static charges.
Section 810 of the National Electrical Code (NEC) in the
U.S.A. and Section 54 of the Canadian Electrical Code
in Canada provides information with in regard to proper
grounding of the mast and supporting structure, grounding
of the lead-in wire to an antenna discharge unit, size of
grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for
the grounding electrode.
Antenna grounding according to the National Electrical
Code, ANS/NFPAFPA 70
Ground clamps
Antenna
Ground clamp
Grounding conductors
Antenna discharge
unit
Electric service
equipment
Power service grounding
electrode system
CLEANING
Cleaning the AC power plug
Unplug the AC power plug and clean it
regularly. If the plug is covered with dust
and gathers moisture, its insulation may
deteriorate and result in a re.
Cleaning the screen surface/ cabinet of the display set
When cleaning this display, unplug the AC
power cord. If not, it may result in electric
shock. Use a dry soft cloth to clean the
cabinet of the display. To remove dust
near the screen, wipe it gently with a soft
cloth.
Stubborn stains may be removed with a cloth slightly
dampened with a solution of mild soap and warm water.
Never use strong solvents such as thinner or benzine for
cleaning. If using a chemically pretreated cloth, please
follow the instruction provided on the package. The
ventilation holes can accumulate dust over time.
To ensure proper ventilation, we recommend you to
remove the dust periodically (once a month) using a
vacuum cleaner, while the display is powered off.
Disclaimer
Some chemical cleaners have been reported to damage
the screen and/or case of the display. ViewSonic will not
be liable for damage resulting from use of these cleaners.
CARRYING THE DISPLAY
Carry the display as instructed
To prevent dropping the display and causing serious
injury, you must follow these guidelines:
• Disconnect all cables before carrying the display.
• Carrying the large size display requires at least two or
three people.
• When you carry the display, place your hands as
illustrated and hold it securely. Do not put stress on the
panel and the frame around the screen.
• When carrying the display, do not subject it to shocks,
vibration, or excessive force.

vii
• When lifting or moving the display, hold it securely from
the bottom. Place your palm directly under the panel.
VENTILATION
Slots and openings in display are provided
for ventilation. To ensure reliable operation
of the display and to protect it from
overheating, be sure these openings are
not blocked or covered.
The display may accumulate dust and get
dirty if proper ventilation is not provided.
For proper ventilation, follow the following
guidelines:
• Never install the display face up, down
or sideways.
• Never install the display turned over or
upside down.
• Never cover the slots and openings with
a cloth or other materials.
• Never block the slots and openings by placing the
display on a bed, sofa, rug or other similar surface.
• Never place the display in a conned space, such as a
bookcase or built-in cabinet, unless proper ventilation
is provided.
Leave some space around the display set as shown
below. Otherwise, air-circulation may be inadequate and
cause overheating, which may cause a re or damage to
the display set.
Installed on the wall
4 inches
(10 cm)
4 inches
(10 cm)
4 inches
(10 cm)
11.875 inches
(30.16 cm)
Installed with stand
2.375 inches
(6.03 cm)
4 inches
(10 cm)
4 inches
(10 cm)
11.875 inches
(30.16 cm)
Leave at least this space around the set.
Do not install the display set as follows:
Air circulation is blocked. Air circulation is blocked.
Objects and ventilation holes
Never push any objects into the slots on the display
cabinet as they may touch dangerous voltage points or
short out parts that could result in a re or an electric
shock. Do not place any objects on the display.
MOISTURE
Moisture and ammable objects
• Keep the product away from moisture.
Do not expose this appliance to rain or
moisture. Do not place objects lled with
liquids, such as vases, on the display.
• Do not use power-line operated display
sets near water, such as in places like a
bathtub, washbowl, kitchen sink, laundry
tub, a wet basement, or near a swimming
pool, etc. It may cause re or electric
shock.
• Do not let this display get wet. Never spill liquid of any
kind on the display. If water penetrates into the product,
unplug the power cord and contact ViewSonic.
• Do not operate the display when wet. It may result in
electric shock or damage to the display.
• To prevent re, keep ammable objects or open ame
(e.g. candles) away from the display.
INSTALLATION
Optional wall mount
To do Wall mount installation, you need a Wall-Mount
Bracket. When installing or removing the display using the
Wall-Mount Bracket, be sure to use qualied contractors.
If not properly secured during installation or removal from
the Wall-Mount Bracket, the display may fall and cause
serious injury.
• When installing the display using a Wall-Mount Bracket,
make sure you follow the operating instructions
supplied with the Wall-Mount Bracket.
• Attach the brackets supplied with the Wall-Mount
Bracket.
• The display is not designed for hanging from the
ceiling. It may fall and cause serious injury.
Placement
The display should be installed near an easily accessible
AC power outlet.
Observe the following to prevent the display
from falling from the stand or wall mount.
• Place the display on a stable, level
surface.
• Do not hang anything on the display. Do
not allow children to climb on the display. Do not install
the display in places subject to extreme temperature,
such as in direct sunlight, near a radiator, or heating
vent. If the display is exposed to extreme temperature,
the display may overheat and cause deformation of the
enclosure or cause malfunction.