Viking Electronics AR-1 User manual

PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
COMMUNICATION & SECURITY SOLUTIONS
Digital Call Screening and Messaging System
with 12 Minutes of Flash Memory
Features
The AR-1 Automated Receptionist is a digital call
screening and messaging system designed to answer
calls with an informative greeting, then let callers ring
through to talk to someone live, select from other
prerecorded messages or hang up.
Programming functions and message recording are
accessed locally or remotely using a standard Touch Tone
phone. Recordings from tape, CD, PC, etc. can also be
locally loaded via the AR-1’s 3.5mm analog audio input.
Twelve (12) minutes of total record time and up to 8
different messages can be recorded into the unit. The
messages consist of one Day greeting, one Night
greeting, one Transfer message, four Menu messages
and one Goodbye message. To speed up programming
and message recording in multi-line applications, up to 64
AR-1’s can be connected together via the CAN
communications port. This will allow you to program just
the “master” unit and have it automatically program and
update the messages on up to 63 “slave” units.
The AR-1 has a call screening option which allows callers
with the correct code to bypass the greeting message and
ring through. The unit has a programmable Touch Tone
Distinctive ring through option allowing callers to enter
0,7,8, or 9 to ring the phone port in 4 different Distinctive/
Custom ring patterns. The unit has an optional automatic
ring through mode allowing calls to automatically ring
through after the caller has listened to the entire greeting
message. The AR-1 also has a programmable store and
forward Caller ID feature where Caller ID is stored and
retransmitted to the phones or phone system when a
caller rings through.
• 12 Minutes of Flash message memory
• Up to 8 different messages (Day, Night, Transfer, 4
Menu messages and Goodbye)
• Local and Remote programming/message recording
using a standard Touch Tone phone
• For multi-line applications, up to 63 “slave” units can
be automatically programmed and have messages
updated from a single “master” unit
• Optional audio input jack for recording from an
external source (Tape, CD, PC, etc.)
• Programmable 4 digit code to bypass greeting and
Ring through
• Programmable Store and Forward Caller ID
• Touch tone distinctive ring through with 4 ring patterns
• Programmable Automatic ring through after greeting
• Call progress detection for automatic hang-up on
CPC, busy signal, or time out
• Music On Hold input
• 90V Message Playing signal for visual indication
• Message and MOH volume controls
• Programmable Ring Delay, Maximum Ring Count,
Maximum On-Hold Time and Maximum Message
playback time
• Surge protection for power and phone line
• Movie Theaters, Retailers, Restaurants, Banks,
Realtors, or any Business that can benefit from
reduced call handling by automatically answering calls
and providing frequently asked information (location,
hours, show times, Interest rates, etc.)
• “This call may be monitored or recorded for quality
assurance purposes”
• Ticket or Show Information
• Location and Directions
• Automated Help lines
• Travel Information
• Ski conditions, Weather lines
Power: 120V AC/13.8V AC 1.25A, UL listed adapter
provided
Dimensions: 133mm x 89mm x 44mm (5.25” x 3.5” x
1.75”)
Shipping Weight: 1.36 kg (2.0 lbs)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to
95% noncondensing humidity
Sampling Bit Rate: 88 kbps
Memory: 12 minutes total, 64M Bit nonvolatile Flash
Frequency Response: 100Hz to 5KHz
Talk Battery Output: 36V DC
Ring Generation: Sine wave 105 VAC @ 20 HZ
(nominal), capable of ringing 5 REN load
REN Load: 0.3A
Connections: (1) 3.5mm jack, (1) 11 position screw
terminal block
AR-1
Automated
Receptionist
June 30, 2015
Applications
Specifications
www.vikingelectronics.com
Information: [phone]
VIKING

Features Overview
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
Power Input
(13.8VAC
adapter included)
Red Power
Indicator LED
Record Audio Input
(mono, 1/8"/3.5mm)
Line level record input from tape
player, CD, PC sound card, etc.
Note: Touch tone commands
from "LINE OUT TO PHONES"
port are required to start and stop
recording. Caution: Cable must
be removed to allow local or
remote live recording.
Message Volume Control
Music On Hold Volume Control
In Use LED:
Lights to indicate
the phone line is in
use by the AR-1
answering a call or
a phone is off hook.
Off/Night LED: Lights to indicate
the AR-1 is in the off or night mode.
DIP Switches: See DIP
Switch Programming, pg X.
Music On Hold Input:
Line level input from
radio, etc.
Off/Night Mode: Connect to
remote switch or Viking model
CTG-1 (with CTGF-BKD
software). With DIP switch 1 OFF,
shorting terminals 6 & 7 will place
unit in "Off" mode. With DIP
switch 1 ON, shorting terminals 6
& 7 will place unit in "Night" mode.
Line Out to Phones: Connect to
single or multi-line phones or
trunk input of analog PABX/KSU
phone system.
C.O./Phone Line Input: Connect
to analog phone line, analog phone
system station port, FXS port, etc.
Optional Earth Ground: To increase surge
protection, fasten a wire from the screw
terminal to Earth Ground (grounding rod,
water pipe, etc.)
CAN Communications: For multi-line
applications, allowing you to connect up to
63 “slave” units for automatic program-
ming and message updates from a single
“master” unit. Caution: This connection is
polarity sensitive. See page X section X.
L H
2

Installation
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
Optional Music On
Hold Source Radio,
CD, etc. (not included)
Single or Multi-Line
Analog Phone(s)
13.8V AC
Adapter
(included)
120V AC
OR
Optional Day/Night Remote
Switch (see page x)
Earth Ground: To increase surge protection,
fasten a wire from the screw terminal to earth
ground (grounding rod, water pipe, etc.)
C.O. /Phone
Line Input
Optional Viking LPL-1, VR-1B
(DIP switch 4 ON) or LM-1A:
For visual indication that a call is
listening to a greeting or menu
message (not included).
Model
LPL-1 Phone System/ PABX
OR
Analog phone
line / trunk inputs
or FXO port
OR
OR
Optional Promotion On-Hold
A Viking model DVA-2WA can
be programmed to automatically
repeat a promotional message
and/or music while customers
are on hold. See DOD# 110.
Optional Automatic Day/Night Switching A
Viking model CTG-1 (shown, not included) with
CTGF-BKD software can be programmed to
automatically switch the AR-1 between Day and
Night or Day and Off modes at specific times or off
during weekends. See DOD# 460 for more info.
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
A. Accessing the Programming Mode
Programming
1. Accessing the Programming Mode Locally with a Security Code
Step 1. Come off-hook with any phone (device) connected to terminals 6 & 7, LINE OUT TO PHONES.
Step 2. Enter Qfollowed by the 6-digit security code (factory set to 845464, see B. Security Code).
Step 3. A double beep will indicate that you have accessed the programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up.
The AR-1 can be user programmed locally or remotely with a standard touch tone phone. Messages can be recorded
locally or remotely from a touch tone phone or locally recorded from an external source via the 3.5mm Record Audio
In jack.
Note: If the “
Q ” command after off-hook conflicts with C.O. call forwarding features, etc. the command can
be disabled, see section Dpage 4.
3

4
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
12
ON
ON
OFF
Note: DIP
Switches shown
in factory set
positions.
3. Accessing the Programming Mode Remotely with a Security Code
Step 1. Call into the AR-1 from a touch tone phone.
Step 2. When the unit answers and begins playing the greeting message, enter Qfollowed by the six digit
security code (factory set to 845464, see Programming section B).
Step 3. A double beep will indicate that you have accessed the programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up.
Note: Programming from a cell-phone may not be suitable in areas with weak coverage.
This six digit number can be used to access the programming mode. The security code has been factory set to
845464 (V-I-K-I-NG). It is recommended that you change the security code to a personal 6 digit number. To change
the security code, access programming (see Programming section A). Enter six digits 0-9 followed by #47. If
you have forgotten your security code, follow the steps in Programming section A, 2. Accessing the
Programming Mode Locally Without a Security Code. Note: The security code must be six digits in length,
can NOT contain a
Q or # and can not have the same first four digits as the bypass code.
B. Security Code
4. Accessing the Programming Mode Remotely Without a Security Code (Learn Mode)
Note: Programming from a cell-phone may not be suitable in areas with weak coverage.
C. DIP Switch Programming
Switch Position Description
1 OFF Day/Off Mode (terminals 8 & 9 open =
Day mode, closed = Off mode)
1 ON
Day/Night Mode (terminals 8 & 9 open =
Day mode, closed = Night mode) (factory
setting)
2 OFF Normal Operation Mode (factory setting)
2 ON
Learn Mode - enables you to enter local
or remote programming without a
security code (see Programming
section A)
Step 1. Move DIP switch 2 from OFF to ON (Learn Mode, see DIP Switch Programming section C).
Step 2. Call into the AR-1 with a touch tone phone.
Step 3. The AR-1 will answer after one ring and the double beep will indicate that you have accessed the
programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up and move DIP switch 2 to the OFF position.
2. Accessing the Programming Mode Locally Without a Security Code (Learn Mode)
Step 1. Move DIP switch 2 from OFF to ON (Learn Mode, see DIP Switch Programming section C).
Step 2. Come off-hook with any phone connected to terminals 6 & 7, LINE OUT TO PHONES.
Step 3. A double beep will indicate that you have accessed the programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up and move DIP switch 2 to the OFF position.

Description Enter Digits + Location
Security Code (default = 845464) …………………………………....................... 6 digits (0-9) + #47
Bypass Code (blank = disabled, default = enabled/1234) …………………........ 4 digits (0-9) + #48
Record messages 0-7 (press Touch Tone “Q”to stop recording) ...................... Q10 - Q17
Playback messages 0-7 (press Touch Tone “Q” to stop message playback) .... Q20 - Q27
Erase messages 0-7 ......................................................................................... Q#0 - Q#7
Erase all messages ........................................................................................... Q#8
Transfer Message Repeat Count (00 = Disable/menu message 5,
01-99 = Enable, Default = 01) ........................................................................... 2 digits (00-99) + #20
Maximum Ring Count before Auto Disconnect (01-99 rings, 00 = Disabled,
Default = 20 rings) ............................................................................................. 2 digits (00-99) + #30
Maximum Music On-Hold Time before Re-Ring (00-99 min, 00 = Disabled,
Default = 05 min) ............................................................................................... 2 digits (00-99) + #40
Music On-Hold Command (##) Enable/Disable (00 = Disable, 01 = Enable,
Default = Enable) .............................................................................................. 2 digits (00-01) + #41
Local Programming Command (Q) Enable/Disable (00 = Disable,
01 = Enable, Default = Enable) ......................................................................... 2 digits (00-01) + #42
Ring Delay (1-20 rings. 00 = disabled/answer after 1st ring and play Greeting
message, Default = 00) ..................................................................................... 2 digits (00-20) + #50
Maximum Message Playback Time (00 = Disable, 01-99 minutes,
Default = Disable) ……....................................................................................... 2 digits (00-99) + #60
Automatic Ring Transfer (00 = Disable, 01 = Enable. Default = Enable) ……... 2 digits (00-01) + #70
Touch Tone Ring Transfer (00 = Disable, 01 = Enable. Default = Enable) ……. 2 digits (00-01) + #71
Caller ID Enable/Disable (00 = Disable, 01 = Enable. Default = Enable) …….. 2 digits (00-01) + #80
90V Message Playing Enable/Disable (00 = Disable, 01 = Enable.
Default = Disable) ..…........................................................................................ 2 digits (00-01) + #90
Forced hang-up ................................................................................................. ##7
Clear message memory configuration (Caution: This will erase all
messages) ........................................................................................................ Q##
Message Memory 0-760 seconds (default = 0: Day 120 sec, 1-4: Menu 110
sec each, 5: Transfer 110 sec, 6: Night 60 sec, 7: Goodbye 30 sec) ................
3 digits
(000-760) + #00 - #07
* Master / slave unit number (00 = master, 01 - 63 = slave number,
default = 00) ...................................................................................................... 2 digits (00-63) + #10
* Number of slaves (programmed in master unit only) (00-63, default = 00) .... 2 digits (00-63) + #11
** Reset programming to factory default settings (Caution: This will erase all
messages) ........................................................................................................ ###
D. AR-1 Quick Programming Features (after accessing Programming Mode, see section Aon page 3)
* Caution: The slave unit number must be programmed separately into each slave unit. Numbers must be
programmed in sequential order. Total number of slave units must be programmed into master unit and must
match the total number of slave units. See page 6 section V.
** Note: The values programmed in the master/slave memory locations “#10” and “#11” are not affected by the
“###” reset programming to factory default settings command.
Exiting Programming: To exit programming simply wait 20 seconds from the last programming command and
the unit will beep 3 times. This indicates the AR-1 has exited the programming mode. Note: To eliminate waiting
20 seconds, you can also exit programming after the last programming command by entering “##7”.
5