Viking Electronics AR-1 User manual

PRODUCT MANUAL
Designed, Manufactured and Supported in the USA
COMMUNICATION & SECURITY SOLUTIONS
Digital Call Screening and Messaging System
with 12 Minutes of Flash Memory
Features
The AR-1 Automated Receptionist is a digital call
screening and messaging system designed to answer
calls with an informative greeting, then let callers ring
through to talk to someone live, select from other
prerecorded messages or hang up.
Programming functions and message recording are
accessed locally or remotely using a standard Touch Tone
phone. Recordings from tape, CD, PC, etc. can also be
locally loaded via the AR-1’s 3.5mm analog audio input.
Twelve (12) minutes of total record time and up to 8
different messages can be recorded into the unit. The
messages consist of one Day greeting, one Night
greeting, one Transfer message, four Menu messages
and one Goodbye message. To speed up programming
and message recording in multi-line applications, up to 64
AR-1’s can be connected together via the CAN
communications port. This will allow you to program just
the “master” unit and have it automatically program and
update the messages on up to 63 “slave” units.
The AR-1 has a call screening option which allows callers
with the correct code to bypass the greeting message and
ring through. The unit has a programmable Touch Tone
Distinctive ring through option allowing callers to enter
0,7,8, or 9 to ring the phone port in 4 different Distinctive/
Custom ring patterns. The unit has an optional automatic
ring through mode allowing calls to automatically ring
through after the caller has listened to the entire greeting
message. The AR-1 also has a programmable store and
forward Caller ID feature where Caller ID is stored and
retransmitted to the phones or phone system when a
caller rings through.
• 12 Minutes of Flash message memory
• Up to 8 different messages (Day, Night, Transfer, 4
Menu messages and Goodbye)
• Local and Remote programming/message recording
using a standard Touch Tone phone
• For multi-line applications, up to 63 “slave” units can
be automatically programmed and have messages
updated from a single “master” unit
• Optional audio input jack for recording from an
external source (Tape, CD, PC, etc.)
• Programmable 4 digit code to bypass greeting and
Ring through
• Programmable Store and Forward Caller ID
• Touch tone distinctive ring through with 4 ring patterns
• Programmable Automatic ring through after greeting
• Call progress detection for automatic hang-up on
CPC, busy signal, or time out
• Music On Hold input
• 90V Message Playing signal for visual indication
• Message and MOH volume controls
• Programmable Ring Delay, Maximum Ring Count,
Maximum On-Hold Time and Maximum Message
playback time
• Surge protection for power and phone line
• Movie Theaters, Retailers, Restaurants, Banks,
Realtors, or any Business that can benefit from
reduced call handling by automatically answering calls
and providing frequently asked information (location,
hours, show times, Interest rates, etc.)
• “This call may be monitored or recorded for quality
assurance purposes”
• Ticket or Show Information
• Location and Directions
• Automated Help lines
• Travel Information
• Ski conditions, Weather lines
Power: 120V AC/13.8V AC 1.25A, UL listed adapter
provided
Dimensions: 133mm x 89mm x 44mm (5.25” x 3.5” x
1.75”)
Shipping Weight: 1.36 kg (2.0 lbs)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to
95% noncondensing humidity
Sampling Bit Rate: 88 kbps
Memory: 12 minutes total, 64M Bit nonvolatile Flash
Frequency Response: 100Hz to 5KHz
Talk Battery Output: 36V DC
Ring Generation: Sine wave 105 VAC @ 20 HZ
(nominal), capable of ringing 5 REN load
REN Load: 0.3A
Connections: (1) 3.5mm jack, (1) 11 position screw
terminal block
AR-1
Automated
Receptionist
June 30, 2015
Applications
Specifications
www.vikingelectronics.com
Information: [phone]
VIKING

Features Overview
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
Power Input
(13.8VAC
adapter included)
Red Power
Indicator LED
Record Audio Input
(mono, 1/8"/3.5mm)
Line level record input from tape
player, CD, PC sound card, etc.
Note: Touch tone commands
from "LINE OUT TO PHONES"
port are required to start and stop
recording. Caution: Cable must
be removed to allow local or
remote live recording.
Message Volume Control
Music On Hold Volume Control
In Use LED:
Lights to indicate
the phone line is in
use by the AR-1
answering a call or
a phone is off hook.
Off/Night LED: Lights to indicate
the AR-1 is in the off or night mode.
DIP Switches: See DIP
Switch Programming, pg X.
Music On Hold Input:
Line level input from
radio, etc.
Off/Night Mode: Connect to
remote switch or Viking model
CTG-1 (with CTGF-BKD
software). With DIP switch 1 OFF,
shorting terminals 6 & 7 will place
unit in "Off" mode. With DIP
switch 1 ON, shorting terminals 6
& 7 will place unit in "Night" mode.
Line Out to Phones: Connect to
single or multi-line phones or
trunk input of analog PABX/KSU
phone system.
C.O./Phone Line Input: Connect
to analog phone line, analog phone
system station port, FXS port, etc.
Optional Earth Ground: To increase surge
protection, fasten a wire from the screw
terminal to Earth Ground (grounding rod,
water pipe, etc.)
CAN Communications: For multi-line
applications, allowing you to connect up to
63 “slave” units for automatic program-
ming and message updates from a single
“master” unit. Caution: This connection is
polarity sensitive. See page X section X.
L H
2

Installation
AUTOMATED
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VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
Optional Music On
Hold Source Radio,
CD, etc. (not included)
Single or Multi-Line
Analog Phone(s)
13.8V AC
Adapter
(included)
120V AC
OR
Optional Day/Night Remote
Switch (see page x)
Earth Ground: To increase surge protection,
fasten a wire from the screw terminal to earth
ground (grounding rod, water pipe, etc.)
C.O. /Phone
Line Input
Optional Viking LPL-1, VR-1B
(DIP switch 4 ON) or LM-1A:
For visual indication that a call is
listening to a greeting or menu
message (not included).
Model
LPL-1 Phone System/ PABX
OR
Analog phone
line / trunk inputs
or FXO port
OR
OR
Optional Promotion On-Hold
A Viking model DVA-2WA can
be programmed to automatically
repeat a promotional message
and/or music while customers
are on hold. See DOD# 110.
Optional Automatic Day/Night Switching A
Viking model CTG-1 (shown, not included) with
CTGF-BKD software can be programmed to
automatically switch the AR-1 between Day and
Night or Day and Off modes at specific times or off
during weekends. See DOD# 460 for more info.
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
A. Accessing the Programming Mode
Programming
1. Accessing the Programming Mode Locally with a Security Code
Step 1. Come off-hook with any phone (device) connected to terminals 6 & 7, LINE OUT TO PHONES.
Step 2. Enter Qfollowed by the 6-digit security code (factory set to 845464, see B. Security Code).
Step 3. A double beep will indicate that you have accessed the programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up.
The AR-1 can be user programmed locally or remotely with a standard touch tone phone. Messages can be recorded
locally or remotely from a touch tone phone or locally recorded from an external source via the 3.5mm Record Audio
In jack.
Note: If the “
Q ” command after off-hook conflicts with C.O. call forwarding features, etc. the command can
be disabled, see section Dpage 4.
3

4
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
12
ON
ON
OFF
Note: DIP
Switches shown
in factory set
positions.
3. Accessing the Programming Mode Remotely with a Security Code
Step 1. Call into the AR-1 from a touch tone phone.
Step 2. When the unit answers and begins playing the greeting message, enter Qfollowed by the six digit
security code (factory set to 845464, see Programming section B).
Step 3. A double beep will indicate that you have accessed the programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up.
Note: Programming from a cell-phone may not be suitable in areas with weak coverage.
This six digit number can be used to access the programming mode. The security code has been factory set to
845464 (V-I-K-I-NG). It is recommended that you change the security code to a personal 6 digit number. To change
the security code, access programming (see Programming section A). Enter six digits 0-9 followed by #47. If
you have forgotten your security code, follow the steps in Programming section A, 2. Accessing the
Programming Mode Locally Without a Security Code. Note: The security code must be six digits in length,
can NOT contain a
Q or # and can not have the same first four digits as the bypass code.
B. Security Code
4. Accessing the Programming Mode Remotely Without a Security Code (Learn Mode)
Note: Programming from a cell-phone may not be suitable in areas with weak coverage.
C. DIP Switch Programming
Switch Position Description
1 OFF Day/Off Mode (terminals 8 & 9 open =
Day mode, closed = Off mode)
1 ON
Day/Night Mode (terminals 8 & 9 open =
Day mode, closed = Night mode) (factory
setting)
2 OFF Normal Operation Mode (factory setting)
2 ON
Learn Mode - enables you to enter local
or remote programming without a
security code (see Programming
section A)
Step 1. Move DIP switch 2 from OFF to ON (Learn Mode, see DIP Switch Programming section C).
Step 2. Call into the AR-1 with a touch tone phone.
Step 3. The AR-1 will answer after one ring and the double beep will indicate that you have accessed the
programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up and move DIP switch 2 to the OFF position.
2. Accessing the Programming Mode Locally Without a Security Code (Learn Mode)
Step 1. Move DIP switch 2 from OFF to ON (Learn Mode, see DIP Switch Programming section C).
Step 2. Come off-hook with any phone connected to terminals 6 & 7, LINE OUT TO PHONES.
Step 3. A double beep will indicate that you have accessed the programming mode.
Step 4. You can now touch tone program the features listed in section D.
Step 5. When finished programming, hang up and move DIP switch 2 to the OFF position.

Description Enter Digits + Location
Security Code (default = 845464) …………………………………....................... 6 digits (0-9) + #47
Bypass Code (blank = disabled, default = enabled/1234) …………………........ 4 digits (0-9) + #48
Record messages 0-7 (press Touch Tone “Q”to stop recording) ...................... Q10 - Q17
Playback messages 0-7 (press Touch Tone “Q” to stop message playback) .... Q20 - Q27
Erase messages 0-7 ......................................................................................... Q#0 - Q#7
Erase all messages ........................................................................................... Q#8
Transfer Message Repeat Count (00 = Disable/menu message 5,
01-99 = Enable, Default = 01) ........................................................................... 2 digits (00-99) + #20
Maximum Ring Count before Auto Disconnect (01-99 rings, 00 = Disabled,
Default = 20 rings) ............................................................................................. 2 digits (00-99) + #30
Maximum Music On-Hold Time before Re-Ring (00-99 min, 00 = Disabled,
Default = 05 min) ............................................................................................... 2 digits (00-99) + #40
Music On-Hold Command (##) Enable/Disable (00 = Disable, 01 = Enable,
Default = Enable) .............................................................................................. 2 digits (00-01) + #41
Local Programming Command (Q) Enable/Disable (00 = Disable,
01 = Enable, Default = Enable) ......................................................................... 2 digits (00-01) + #42
Ring Delay (1-20 rings. 00 = disabled/answer after 1st ring and play Greeting
message, Default = 00) ..................................................................................... 2 digits (00-20) + #50
Maximum Message Playback Time (00 = Disable, 01-99 minutes,
Default = Disable) ……....................................................................................... 2 digits (00-99) + #60
Automatic Ring Transfer (00 = Disable, 01 = Enable. Default = Enable) ……... 2 digits (00-01) + #70
Touch Tone Ring Transfer (00 = Disable, 01 = Enable. Default = Enable) ……. 2 digits (00-01) + #71
Caller ID Enable/Disable (00 = Disable, 01 = Enable. Default = Enable) …….. 2 digits (00-01) + #80
90V Message Playing Enable/Disable (00 = Disable, 01 = Enable.
Default = Disable) ..…........................................................................................ 2 digits (00-01) + #90
Forced hang-up ................................................................................................. ##7
Clear message memory configuration (Caution: This will erase all
messages) ........................................................................................................ Q##
Message Memory 0-760 seconds (default = 0: Day 120 sec, 1-4: Menu 110
sec each, 5: Transfer 110 sec, 6: Night 60 sec, 7: Goodbye 30 sec) ................
3 digits
(000-760) + #00 - #07
* Master / slave unit number (00 = master, 01 - 63 = slave number,
default = 00) ...................................................................................................... 2 digits (00-63) + #10
* Number of slaves (programmed in master unit only) (00-63, default = 00) .... 2 digits (00-63) + #11
** Reset programming to factory default settings (Caution: This will erase all
messages) ........................................................................................................ ###
D. AR-1 Quick Programming Features (after accessing Programming Mode, see section Aon page 3)
* Caution: The slave unit number must be programmed separately into each slave unit. Numbers must be
programmed in sequential order. Total number of slave units must be programmed into master unit and must
match the total number of slave units. See page 6 section V.
** Note: The values programmed in the master/slave memory locations “#10” and “#11” are not affected by the
“###” reset programming to factory default settings command.
Exiting Programming: To exit programming simply wait 20 seconds from the last programming command and
the unit will beep 3 times. This indicates the AR-1 has exited the programming mode. Note: To eliminate waiting
20 seconds, you can also exit programming after the last programming command by entering “##7”.
5

A transfer message can be played to the caller while the “Line Out to Phones” port is ringing. This is especially useful
in multi line applications (two or more AR-1’s to multi-line phones, etc.) where personnel may be tied up on the first
incoming call but would like to pacify the second caller with a transfer message until they can take the second call.
The “Transfer” message is located in Menu message 5’s memory slot. The unit can be programmed to either have
a Transfer message or a Menu message 5. To disable the Transfer message and enable Menu message 5, enter
programming (see Programming section A) and enter 00#20, two beeps will be heard confirming the entry. To
enable the “Transfer” message and set the repeat count for the Transfer message enter 01-99#20, two beeps will
be heard confirming the entry. The repeat count is programmable from 1-99 times.
With “Automatic Ring Transfer” (01#70) enabled and the Transfer message enabled (00-99#20), after the Day
greeting and/or Menu messages have finished playing (the caller dialed 1 to 6 or no touch tones), the unit will ring
the “Line Out to Phones” port and play the Transfer message at the same time. When the Transfer message repeat
count has been reached (no delay between repeats), the Transfer message will stop playing and the unit will send
ringback to the caller while continuing to ring the “Line Out to Phones” port. If the “Maximum Ring Count” is reached,
the unit will play the “Goodbye” message and automatically drop the line. When the caller has dialed 7 to 0, the
caller will get distinctive ringback tones only (the Transfer message will not play). With “Automatic Ring Transfer”
(01#70) enabled and the Transfer message disabled (00#20), the caller only hears ringback tones or distinctive
ringback tones while ringing the “Line Out to Phones” port
.
H. Transfer Message / Menu Message 5
The AR-1 messages can be recorded locally from a standard touch tone phone on the “Line Out to Phones” port
or locally from the 3.5mm Record Audio Input jack (audio from CD, Tape, PC, etc.) using the touch tone phone on
the “Line Out to Phones” port to start, stop and playback the recordings. The messages can also be recorded
remotely by calling into the AR-1 and using any touch tone phone to enter programming (see Programming
section A) and record messages. After entering programming (see Programming section A), you may erase a
message by entering Q#and the message number 0-7. You can also erase all messages by entering Q#8. A
double beep will be heard indicating the erase command is
finished.
You can record a new message by entering Q1and the message
number 0-7. A single beep will be heard indicating the unit is now
recording. Recite the message into the phone or start your audio
source if using the 3.5mm Record Audio Input jack. To stop
recording enter any touch tone. The recording will then
automatically play back. Messages can be played back any time
while in programming by entering Q2and the message number
0-7. Message playback can also be stopped by entering a Q.
Caution: When an audio cable is plugged into the Record Audio Input jack,
you are not able to live record from a local or remote phone. Remove the audio
cable from the Record Audio Input jack to allow a local or remote live recording.
G. Record / Playback / Erasing Messages
This is a programmable four digit number that allows the caller to bypass the greeting or any menu message and
ring through to the “Line out to phones” port in a 1 second On, 3 second Off ring pattern. This is useful to allow
employees to quickly ring through to speak to someone live. The Bypass code is factory set to 1234. It is
recommended that you change the bypass code to a personal 4 digit number. To change the bypass code, access
programming (see Programming section A). Enter four digits 0-9 followed by #48. When programmed (enabled)
simply enter Qand the 4 programmed digits to bypass the message and ring through. Note: The bypass code
can not have the same first four digits as the security code.
E. Bypass Code
The AR-1’s message memory can be programmed with from 1 to 8 message memory slots with a total message
record time of 760 seconds. The factory default setting for the message memory slots are as follows: 0/ Day message
= 120 seconds maximum, Menu messages 1 through 4 = 110 seconds maximum each, 5/Transfer message = 110
seconds maximum, 6/Night message = 60 seconds maximum and 7/Goodbye message = 30 seconds maximum.
The message memory slots can be user programmed in one second increments to any size as long as the total
record time for all messages does not exceed 760 seconds. Caution: To user program message memory slot sizes
requires clearing message memory configuration Q## (see Record / Playback / Erasing Messages section G).
For example: You would like to user program the maximum recording length of the Day greeting to 2 minutes, the
Menu messages to 1 minute, the Transfer message to 4 minutes, the Night greeting to 1.5 minutes and the Goodbye
message to 30 seconds. After entering programming (see Programming section A), you would clear message
memory configuration by entering Q##. A double beep will be heard indicating the clear command is finished. Enter
120#00 two beeps will be heard indicating the Day greeting is programmed to 120 seconds maximum. Enter 060#01
two beeps, 060#02 two beeps, 060#03 two beeps, 060#04 two beeps indicating the four menu messages are
programmed to 60 seconds maximum. Enter 240#05 two beeps indicating the Transfer message is programmed to
240 seconds maximum. Enter 090#06 two beeps indicating the Night greeting is set to 90 seconds maximum. Enter
030#07 two beeps will be heard indicating the Goodbye message is programmed to 30 seconds maximum.
F. Message Memory
Message
Number Message
0Day Greeting
1Menu Option “1”
2Menu Option “2”
3Menu Option “3”
4Menu Option “4”
5Transfer Message/Menu Option “5”
(see Programming section H)
6Night Greeting
7Goodbye Message
6

To help eliminate the telephone line from being tied up from overly lengthy callers, the AR-1 can be programmed to
automatically play the “Goodbye” message and disconnect the call after a preprogrammed maximum message
playback time of 1 to 99 minutes. The AR-1 is factory set to “00” (disabled). To enable this feature, enter programming
(see Programming section A), enter two digits 01-99 and #60, two beeps will be heard confirming the entry.
When the AR-1 has finished playing its greeting message and or menu messages and begins ringing through to
the “Line Out to Phones” port (Automatic Ring transfer enabled), when the unit reaches the maximum ring count
(when enabled) it will play the “Goodbye” message and automatically disconnect the call. The factory default
setting is 20 rings. The unit can be programmed from 00 (disabled) to 99 rings. After entering programming (see
Programming section A), enter two digits 00-99 and #30, two beeps will be heard confirming the entry.
I. Maximum Ring Count Before Auto Disconnect
The maximum music-on-hold time before automatically re-ringing the “Line Out to Phones” port can be
programmed from 00 (disabled) to 99 minutes. The AR-1 is factory set to 5 minutes. After entering programming
(see Programming section A), enter two digits 00-99 and #40, two beeps will be heard confirming the entry.
J. Maximum Music On-Hold Time Before Re-Ring
A ring delay can be programmed on the AR-1, allowing all calls to immediately ring through to the “Line Out to
Phones” port 1-20 times then if not answered by a live person the unit will answer the call and play its greeting
and/or menu messages. This application allows personnel to answer the calls when they can but if too busy they
can let the AR-1 answer the call and give frequently asked information. The AR-1 is factory set to “00” (disabled).
To enable this feature, enter programming (see Programming section A), enter two digits 01-20 and #50, two
beeps will be heard confirming the entry.
M. Ring Delay
If the touch tone “##” command conflicts with your phone system’s voicemail, steering calls through automated
attendants, etc. the command can be disabled by entering 00#41 in programming. Note: The Music On-Hold
feature can not be used when disabled.
K. Music On-Hold Command Enable/Disable
L. Local Programming Command (Q) Enable/Disable
If the touch tone ✱command conflicts with your C.O. call forwarding features, etc. the command can be disabled
by entering 00#42 in programming. With the local programming command (✱) disabled, the unit will ignore all
touch tone ✱’s on outbound calls. Touch tone ✱’s are still detected on inbound calls for remote programming.
Local programming can be achieved via the “Learn Mode” (DIP switch 2 ON), see Programming section A.
N. Maximum Message Playback Time
With Automatic Ring Transfer Mode enabled and the unit in the Day Mode (terminals 8 & 9 open), the AR-1 will
answer the incoming call and play the Day greeting and any menu messages the caller has touch tone selected.
Four seconds after the greeting or last menu message has played, the unit will automatically start ringing the
“Line Out to Phones” port. With Automatic Ring Transfer Mode enabled and the unit in the Night Mode (terminals
8 & 9 closed), the AR-1 will answer the incoming call and play the Night greeting and any menu messages the
caller has touch tone selected. Four seconds after the greeting or last menu message has played, the unit will
play the “Goodbye” message and automatically disconnect the call. With Automatic Ring Transfer Mode disabled,
the AR-1 will answer the incoming call and play the Day or Night greeting and any menu messages the caller has
touch tone selected. Four seconds after the greeting or last menu message has played, the unit will play the
“Goodbye” message and automatically disconnect the call. The AR-1 is factory set to “01” (enabled). To disable
this feature, enter programming (see Programming section A), enter 00 and #70, two beeps will be heard
confirming the entry.
O. Automatic Ring Transfer Mode
With Touch Tone Ring Transfer Mode enabled, the caller can bypass the
greeting or menu message by entering a touch tone 0,7,8 or 9 and ring the
“Line Out to Phones” port in one of four distinctive ring patterns (see section
Son Page 8). The greeting and/or menu messages can then explain to the
caller: “Enter 0 to talk to Shipping, 7 to talk to Receiving, 8 to talk to Bob
and 9 to talk to Sue”. You then inform your departments or employee’s to only answer the calls ringing in their
distinctive ring pattern (cadence). In addition, an employee can transfer a call by entering #0, #7, #8 or #9 and
hanging up the phone. The caller will then be placed on-hold, hearing distinctive ringback and the phones will
ring in the selected ring pattern. With Touch Tone Ring Transfer Mode disabled, touch tones 0,7,8 and 9 are
ignored by the AR-1 and the caller cannot bypass the greeting or menu messages. Note: If a “Bypass Code” is
programmed, the caller will be able to enter
Q + the 4 digit code and bypass the greeting or menu message and
ring through. The AR-1 is factory set to “01” (enabled). To disable this feature, enter programming (see
Programming section A), enter 00 and #71, two beeps will be heard confirming the entry.
P. Touch Tone Ring Transfer Mode Touch Tone Ring Pattern
0Normal
7Double Ring
8Short / Short / Long
9Short / Long / Short
7

The AR-1 can store and forward caller ID data. When enabled the unit will capture the caller ID data after the first
ring, store it then resend it when the call rings through to the “Line Out to Phones” port. The AR-1 is factory set
to “01” (enabled). To disable this feature, enter programming (see Programming section A), enter 00 and #80,
two beeps will be heard confirming the entry.
Q. Caller ID
When enabled, the AR-1 can send a 90 volt message playing signal to the “Line Out to Phones” port whenever
a caller is listening to a greeting or menu message. The 90 volt DC signal can be used to activate Viking models
VR-1B, LPL-1 or LM-1A to light a remotely located visual LED indicator. This is useful for visual indication that a
caller is listening to a greeting or menu message. The AR-1 is factory set to “00” (disabled). To enable this feature,
enter programming (see Programming section A), enter 01 and #90, two beeps will be heard confirming the
entry.
R. 90 Volt Message Playing Signal
When enabled in programming, a caller can be placed on-hold (Music On-Hold if music source is connected) by
simply entering a touch tone “##” while on an incoming or outgoing call. If the phone on the “Line Out to Phones”
port is left off hook, a beep will be heard every 4 seconds indicating a caller is on-hold. You can then hook flash
to get the caller back or hang up, in which case the next off hook will get the caller back. If the caller exceeds the
maximum music on-hold time (see Programming section J), the AR-1 will automatically re-ring the “Line Out to
Phones” port. To disable the on-hold feature, enter programming (see Programming section A), enter 00 and
#41, two beeps will be heard confirming the entry.
S. Placing a Call on Hold
A. Master/Slave Wiring
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
AUTOMATED
RECEPTIONIST
VIKING©
VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
Master Unit
L H L H L
H
* Daisy chain the
CAN COMM.
connections
to additional
slave units
** 3.0”
minimum
* Note: The CAN COMM. terminals are polarity sensitive. ** Note: To avoid audio ring coupling, space units at least 3.0” apart.
AUTOMATED
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VIKING
ELECTRONICS
HUDSON, WI 54016
AUTOMATED
RECEPTIONIST
POWER 13.8 VAC
MODEL AR-1
RECORD AUDIO INPUT PWR LED OFF / NIGHT LED
OFF / NIGHT LEARN MODE
MUSIC ON HOLD VOLUME
EARTH GND
MESSAGE VOLUME
123456789101112
CAN COMM.
OFF / NIGHT MODE
MUSIC ON HOLD INPUT
C.O. LINE INPUT
LINE OUT TO PHONES
L H
Slave Unit 1 “Last” Slave Unit
120 Ohm
Resistor
(included)
8
Note 1: The CAN COMM pair of wires should be terminated with a 120 ohm resistor across the CAN pair of the
last AR-1 in a Master/Slave stack as shown. This eliminates noise problems that will occur when the CAN COMM
wires are left floating (not terminated).
Note 2: When the programming mode of the Master AR-1 is accessed, ALL Slave units that are currently handling
phone calls will immediately hang up their in process phone calls to facilitate the programming mode. It is
suggested to make any programming changes at a time of day when there will be little or no call traffic on the
phone lines.
Note 3: The communication link between the Master and all Slave units is only established when the program
mode of the Master unit is first accessed. When the number of slave units in the Master AR-1 is changed (“#11”
memory location), you must exit the program mode and then re-enter the program mode of the Master before
proceeding with any programming that must be passed to all Slaves.
Note 4: The loss of CAN communications only affects the ability to program all units in a Master/Slave stack at
once, until the problem with CAN communications is corrected. All units will continue to operate properly (answer
and re-ring calls) when CAN communication is lost.
Multi-Line Applications Using Master/Slave Configuration

Go off hook on the Master unit and access the programming mode by way of the “learn” mode (dip 2 ON) or by
dialing “*” plus the security code. The Master AR-1 then attempts to “poll” all connected Slaves and if the poll is
successful, you will hear 2 beeps (and there is no problem to troubleshoot). If the poll of all Slaves is not
successful, you will hear 4 beeps.
When the Master AR-1 provides 4 beeps because of an error, you have two options:
a. Dial a “#” to have the Master AR-1 identify which slave has the problem. After dialing the “#”, the Master will
output a series of beeps in an attempt to identify the unit number of the problem Slave. Any long duration tones
that are heard represent a Slave number count of ten and short duration tones are a Slave number count of
one. For example, if you hear two long tones followed by three short tones, the Slave with unit number 23
programmed (“23#10”) is the one that has the problem. Keep track of the unit number. If needed, redial the
“#” and listen to the tones provided again.
b. Dial a “*” to force your way into the programming mode of the Master AR-1 to make any necessary changes
in the Master AR-1 programming, in an attempt to improve the situation. After dialing the “*”, you will hear 2
beeps and are in the program mode of the Master AR-1 (only) and are able to make any changes to the Master.
When finished programming, press “##7” and hang up or just hang up.
If an existing Master/Slave set-up of AR-1’s was working and you now get 4 beeps while trying to program, the
following procedure can save some programming time, to get all remaining AR-1’s working again. Note: This
procedure assumes that only one unit in the stack has failed and the failed unit is an AR-1 in the “middle” of the
stack (not the Master or the “last” Slave).
1. Test as described above to determine the Slave unit that has the problem. Check the CAN communication
connections on that unit on screw terminals 2 (CANL) and 3 (CANH).
2. Power cycle the Slave and attempt to access the program mode of the Master AR-1 again. If you still get 4
beeps, enter “#” to see if it replies with the same Slave unit number having the problem. If it is the same Slave
number with the problem, that particular Slave may be defective and should be removed from the stack (make
sure to bypass the CAN pair to all remaining AR-1’s). Proceed to step 3. If it is a different Slave number with
the problem now, go back to step 1 above.
3. On the Master AR-1, attempt to access the program mode and dial “*” after the 4 beeps. Subtract one from the
original number of Slaves (#11) and program the new value in the “#11” memory location. 2 beeps will be heard
and hang up from programming. For example, if one unit out of (16) total AR-1’s in a stack has failed, the
Master would now be programmed with “14#11” instead of the original “15#11”.
4. Access the programming mode of the “last” Slave in the stack (the one with the highest unit number) and
program it with the Slave unit number used by the defective Slave that was just removed. For example, if Slave
unit number 12 was just removed, program the last Slave with “12#10”. Hang up from the programming mode
of the Slave.
5. Attempt to access the program mode of the Master again and you should now hear 2 beeps versus 4 beeps.
If you do get 2 beeps, you can now make any necessary programming changes to all remaining AR-1’s. 9
To simplify programming in multi-line applications, one “Master” AR-1 can be programmed to automatically update all
programming and messages for up to 63 additional “Slave” units. Each time you enter programming on the Master
unit, all programming commands and message data are echoed to all the Slave units. This greatly reduces
programming time by only requiring you to update the programming on the Master unit. All slave units are then updated
at the same time. The CAN communications terminals 2 & 3 must be connected to each slave unit (see diagram on
page 8). Caution this connection is polarity sensitive. The Master AR-1 must be programmed with a unit number of
“00” (00#10) and the correct number of slave units in the “#11” memory location (01-63#11). Each Slave AR-1 only
needs to be programmed with the unit number in the “#10 memory location (01-63#10). The unit number must be
individually programmed into each slave (through local or remote programming) and must be sequentially numbered,
starting with “01” for the first Slave. Connect the CAN pair together between all units and program the Master and all
Slaves as described. You can now enter the programming mode of the Master AR-1. 2 beeps should be heard and
any programming changes made in the Master are also sent to all Slave units.
Touch tone programming in the master/slave configuration is similar to programming individual units in that two beeps
indicates a successful entry and three beeps indicates an error. Four beeps, however, indicates that the programming
data sent by the master to at least one of the slaves was either not received or not acknowledged properly. If you
hear four beeps after an entry in programming, first try repeating the command sequence. For example if you entered
“03#50” and heard four beeps after, enter the entire “03#50” command again. If the master replies with two beeps,
the error was cleared and the command was successfully programmed. If you hear four beeps again, hang up the
programming phone. Go back off hook on the programming phone and enter programming. If you hear two beeps,
enter the “03#50” command again. If you hear two beeps, the error has been cleared and you may resume
programming. If you hear four beeps, see C. Troubleshooting Master/Slave Configurations below.
B. Master/Slave Programming
C. Troubleshooting Master/Slave Configurations

If the AR-1 loses power, incoming and outgoing calls will route through the unit transparently as if the phone/s
or phone system is connected directly to the telephone line.
C. Power Outage
If the AR-1 is in the Day mode, the Automatic Ring Transfer Mode is enabled (see Programming section O) and the caller
does not enter a touch tone command within 4 seconds after the greeting and/or menu message, the AR-1 will begin
ringing the “Line Out to Phones” port. If the AR-1 is in the Night mode or the Automatic Ring Transfer Mode is disabled
(see Programming section O), 4 seconds after the greeting or last menu message has played, the unit will play the
“Goodbye” message and disconnect the call. While ringing the “Line Out to Phones” port, the caller will hear a “Transfer”
message (if enabled, see Programming section H) which is repeated until the call is answered or the unit has reached the
maximum transfer message repeat count (see Programming section H). If the maximum repeat count is reached, the
caller will then begin to hear a standard ring back signal.
When the call is then answered from a phone (or a phone system) connected to the “Line out to Phones” port, the call can
then be placed On-Hold (Music On-Hold) be entering a touch tone “##” (if enabled, see Programming section K). After the
## is detected, a beep will be heard every 4 seconds indicating a call is On-Hold. To remove the call from On-Hold simply
hook switch flash or hang up the phone and the next off hook will have the call. You can also send the call to the greeting
message by entering a touch tone #6 or to any of the menu messages by entering a #1, #2, #3, #4 or #5 and hanging up
your phone. The AR-1 will then play the selected message to the caller and the “Line Out to Phones” port will receive a
busy signal. Any time during the message and up to 4 seconds after the message, the caller can enter the above touch
tone commands to replay the greeting or play other menu messages. When a caller has been transferred back to the
greeting and/or menu messages, 4 seconds after the last message has played, the caller will hear the “Goodbye” message
and be disconnected (the caller does not ring back to the “Line Out to Phones” port).
Touch
Tone/s Function
0For caller to bypass the greeting and/or menu message and ring through (if enabled, see
Programming sections Pand T).
1,2,3,4,5 For caller to listen to the corresponding menu message.
6For caller to hear the greeting message again (Day or Night message, depending on open or
closure on terminals 8 & 9).
7,8,9 For caller to bypass the greeting and/or menu message and ring through (if enabled, see
Programming section P) in a distinctive ring pattern.
Other notes about the 4 error beeps:
1. If you dial “#” to determine the problem Slave and the Master always replies that the Slave unit number with the
problem is one higher than the “last” unit in the stack, the Master AR-1 may have the wrong value programmed in
the “#11” memory position (number of Slaves).
2. When the “learn” mode of the Master AR-1 is activated (dip 2 ON) and locally programming the Master of a
Master/Slave stack, you will get 4 error beeps if you only briefly hang up the programming phone and then lift it up
again. The Master unit requires some time to disconnect communication with all Slaves when you hang up the
programming phone and then must re-establish communication with all Slaves when you lift it up again. The
minimum hang up time to successfully get back into the program mode is 2 seconds.
Operation
When a phone line is picked up and there are no inbound callers currently listening to the greeting or a menu message, the
phone line is passed straight through transparently as if the AR-1 was not connected. Calls can be placed on hold Hold/Music
On-Hold at any time by entering a touch tone “##” (if enabled, see programming section K). Local programming of the AR-1
can also be accomplished by dialing “*” plus the correct six digit security code (if enabled, see Programming section L). If the
touch tone commands “##” or “*” conflict with commands needed on the phone line (voice mail, call waiting, etc.), they can be
independently disabled in programming (see Programming sections K and L).
When a phone is picked up and there is currently a caller listening to the greeting or a menu message(s), the phone will hear
a simulated busy signal provided by the AR-1. The phone can then hang up and the caller will ring through (if applicable)
after the message is over. While listening to the simulated busy signal, the phone also has the option of providing a hookswitch
flash to intercept (immediately answer) the inbound call.
Note: When a phone is picked up and there is no phone line connected to the C.O. Line Input screw terminals, the phone will
hear a constant beeping sound provided by the AR-1 until the phone hangs up (1Khz – 100 ms on, 250 ms off, repeating).
A. Outgoing Calls
B. Incoming Calls
The AR-1 will automatically detect incoming calls, capture the Caller ID and answer the call after the first ring or will
wait to answer after the programmed ring delay (see Programming section M). The caller will then hear the greeting
message (Day or Night message depending on open or closure on terminals 8 & 9). Any time during the greeting or
menu messages and up to 4 seconds after any message, the caller can enter the following touch tone commands:
10

Day Message: “Hello and thank you for calling XYZ realty. I am out of the office right now but have a number of
listings to tell you about. For information on a beautiful rambler on a 2 acre lot press 1. For information on a
spacious 3 bedroom two story press 2. For information on a duplex that’s a great investment press 3. Thank you
for calling and have a great day.'
Menu Message 1: “This beautiful Rambler sits on a 2 acre lot overlooking pristine valleys...”
Menu Message 2: “This spacious 3 bedroom Two Story has 3 full baths, granite counter tops...”
Menu Message 3: “This great investment property features...”
As houses go on and off the market, the Real-estate Agent updates the Day Message, and any other Menu
messages that need to be changed. Whenever the Agent goes out on a call, or home for the day, they place the
AR-1 in Day Mode, playing the Day Message and any requested Menu Messages and then hanging up. While in
the office the Agent places the unit in Off Mode, where all calls ring straight through to the phones.
NOTES:
1. Program “ 00#70” to disable the Automatic Ring Transfer Mode while in the Day mode ( See Programming
Section O).
2. Dip switch #1 must be OFF.
B. Real-Estate Agent
Day Message: “Hello and thank you for calling XYZ bank. If you are calling for our hours please press 1. For
today’s interest rate please press 2, or stay on the line and one of our representatives will be with you as soon as
possible.”
Night Message: “Hello and thank you for calling, unfortunately you have called after hours. Our office hours are
from 8am to 5:00pm Monday through Friday.”
Menu Message 1: “Our office hours are from 8am to 5:00pm Monday through Friday.”
Menu Message 2: “Today’s interest rate is 3.5%.”
At the bank each morning, the staff records a new Menu Message 2 with the current rate and then places the unit
in the Day mode. Throughout the day the AR-1 answers the line and plays the Day Message and Menu Message
1 or 2 as requested, allowing callers to ring through to the bank staff if needed. At the end of the day, the staff
places the AR-1 into the Night mode. The Night mode is set to play the Night Message and then hang up on the
caller, preventing the staff from being bothered by unwanted calls.
A. Typical Bank
Applications
There are two basic categories for AR-1 applications.
1. Answer with greeting and menu messages and then ring through to the “Line Out to Phones” port.
2. Answer with greeting and menu messages only (do not ring through).
Answer with greeting/menu message and then ring through allows the caller to get information and then either
automatically ring through or when pressing “0,7,8 or 9” are transferred through. Answer with greeting/menu message
only applications allow the caller to listen to informational messages but does not allow them to ring through.The AR-
1features two messaging modes; one for day and one for night. The “Day” greeting can support either type of
application. (by enable/disable of the Automatic Ring Transfer Mode in the “#70” memory location).The “Night” greeting
will support answer with greeting/menu messages only applications. It will not allow ring through after the
greeting/menu messages. Application examples:
11

Printed in the U.S.A.
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT [phone]
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Product Manual in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem,
with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag,
sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or
freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to
pay a restocking charge.
DOD# 105
ZF303350 Rev A
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
Warranty
Product Support: [phone]
12
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of
purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a
Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage
caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.
This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS
ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER
PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE
PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT
LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT
VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF
WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY
OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISKALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.