VIOLIN 7700 FSP User manual

Document Number: 535-0291-00 Rev 02
7700 FSP Controller Service Guide
For Release 7.6.3.x

ii 7700 FSP Controller Service Guide 7.6.3.x 535-0291-00 Rev 02
LEGAL NOTICE
Copyright © 2014-2019 Violin Systems LLC. All rights reserved.
Violin and the Violin logo are registered trademarks of Violin Systems LLC. A complete list of Violin’s
trademarks and registered trademarks is available at www.violinsysems.com/company/trademarks/
All other brands, product names, company names, trademarks, and service marks are the properties of their
respective owners.
Violin Systems LLC
2560 N 1st Street, Suite 300
San Jose, CA 95131
USA

535-0291-00 Rev 02 7700 FSP Controller Service Guide 7.6.3.x iii
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Violin-Sourced Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Dell-Sourced Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
OEM Reference Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Overview: 7700 FSP Controller Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Guidelines for Servicing the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Handling of Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Checking 7700 FSP Controller Component Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking 7700 FSP Controller Power Supply LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using the CLI to Check Component Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Symphony to Check Component Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Using iDRAC to Check Component Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
CHAPTER 2. Replacing Components in the 7700 FSP Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Location of Components on 7700 FSP Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Internal Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Preparing to Replace a Fibre Channel or iSCSI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Determining if a Card Requires Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Before Removing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Removing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Replacing Cards in Expansion-Card Riser 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing Cards in Expansion-Card Riser 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Replacing the Card in Expansion-Card Riser 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing FC Switch-Based SFP Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Zone Guidelines on Replaced HBAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Fibre Channel Zones in Northbound and Southbound HBAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
CHAPTER 3. Reinstalling 7700 FSP Controller Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing Cards in Expansion-Card Riser 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing Cards in Expansion-Card Riser 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing a Card in Expansion-Card Riser 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Copying a Zone Configuration into a Replacement FC Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
CHAPTER 4. Configuring 7700 FSP Controller BIOS and RAID1 Settings. . . . . . . . . . . . . . . . . . . . . . 55
Verifying the BIOS Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring a RAID1 Boot Volume Using USB Install or Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . 58

iv 7700 FSP Controller Service Guide 7.6.3.x 535-0291-00 Rev 02
Reconfiguring RAID1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Creating a New RAID1 Volume for 160 GB SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
CHAPTER 5. Customer Support Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
When to Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Before You Contact Violin Systems Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

535-0291-00 Rev 02 7700 FSP Controller Service Guide 7.6.3.x 7
Preface
This preface outlines the organization of this book, describes document
conventions, and provides information about additional resources.
•Intended Audience on page 7
•Document Organization on page 8
•Reference Documents on page 8
•Document Conventions on page 9
•Contacting Violin Systems on page 10
Intended Audience
This guide is intended for experienced systems administrators. Violin Systems
assumes that you are experienced in installing and servicing high-performance
storage systems.
Contact Violin Systems Customer Support for any assistance with installing and
servicing this system. See Contacting Violin Systems on page 10 for contact
information.

87700 FSP Controller Service Guide 7.6.3.x 535-0291-00 Rev 02
Document Organization
This guide is organized into the following chapters:
•Chapter 1, Introduction—Contains guidelines for servicing the 7700 Controller and identifies
the Violin part numbers of the components that can be replaced.
•Chapter 2, Replacing Components in the 7700 FSP Controller—Shows the location of the
replaceable components in the 7700 Controller and provides replacement instructions.
•Chapter 3, Reinstalling 7700 FSP Controller Components—Contains procedures for
reinstalling the Violin-sourced 7700 Controller components following a motherboard
replacement.
•Chapter 4, Configuring 7700 FSP Controller BIOS and RAID1 Settings—Contains instructions
and procedures for verifying the BIOS settings following a motherboard replacement, and also
provides procedures for configuring RAID1 boot volume, needed for the installation or
recovery of the Concerto OS on a 7700 FSP Controller.
•Chapter 5, Customer Support Assistance—Provides a list of conditions when you may need to
seek assistance from Support, and the recommended information you should gather prior to
contacting Support for assistance.
Reference Documents
In addition to this guide, the following Violin Systems documents comprise the documentation suite
that will assist you with setting up, using and servicing the Violin device. These guides are available
for download from the Violin Systems Support site at http://www.violinsystems.com/support/
This document... Provides this information...
7700/7000 Series Flash Storage Platform Release Notes This set of release notes describes the new
features, resolved issues, known limitations, and
software upgrade instructions for the current
release of the 7700 and 7000 Series Flash
Storage Platform.
7700 Flash Storage Platform Installation Guide This guide provides instructions for installing and
configuring the devices in a Violin 7700 Flash
Storage Platform.
Reference Documents

535-0291-00 Rev 02 7700 FSP Controller Service Guide 7.6.3.x 9
Document Conventions
Safety Icons
The table below summarizes warning, caution, and note icons used in this document and includes
sample text.
Typographical Conventions
The following typographic conventions are used in this guide:
Safety Icons
Icon Sample Text
WARNING! WARNING! Only authorized, qualified, and
trained personnel should attempt to work on this
equipment.
Caution: Caution: Follow the listed safety precautions when
working on the Controller.
Note: Note: Read through this entire chapter and plan your
installation according to your location before installing
the equipment. The following procedures and the order
in which they appear are general installation guidelines
only.
Format Meaning
Bold User Interface text.
Italic Provides emphasis and identifies variables and document
titles.
Courier New Command names, examples, and output.
Courier New Bold Input you must type exactly as shown.
<Courier New italic> Information for which you must supply a value.
[] Optional command parameters are enclosed within square
brackets.
|Separates a set of command choices from which only one
may be chosen.
{} Required command parameters that must be specified are
enclosed within curly brackets.
Typographical Conventions

10 7700 FSP Controller Service Guide 7.6.3.x 535-0291-00 Rev 02
Security
Violin Systems LLC, cannot be responsible for unauthorized use of equipment and will not make
allowance or credit for unauthorized use or access.
Contacting Violin Systems
To obtain additional information or technical support for Violin Systems products, or to obtain an
RMA number and replacement product, contact us at:
•Telephone (North America): 1-855-VIOLIN-5 (1-855-846-5465)
•Telephone (International): [phone], Extension 3
•Violin Systems Support Web site: http://www.violinsystems.com/support
•Violin Systems Support Email: [email protected]
For more information about requesting assistance from Violin Support Services, see Before You
Contact Violin Systems Support on page 69.

535-0291-00 Rev 02 7700 FSP Controller Service Guide 7.6.3.x 11
CHAPTER 1 Introduction
This service guide provides instructions for removing and replacing only those
components that Violin Systems adds prior to delivery to the customer for
installation. These components include the following card types:
•Dual port 16Gbps Fibre Channel
•Dual port 10Gbps iSCSI
Note: Both the Fibre Channel and iSCSI cards support OM-3 multi-mode
50-nanometer optical patch cables with SFP+ with LC connectors.
While the 7700 FSP Controller are integral components in the Violin Systems 7700
Flash Storage Platform (FSP) storage cluster, the scope of this service guide is to
focus on providing information, instructions, and procedures for replacing the
Violin-sourced components in a 7700 FSP Controller.
Note: For details about the storage shelves and the Brocade®6510 Fibre
Channel switches, see OEM Reference Documentation on page 14. For more
information about the 7700 FSP storage cluster, see the 7700 Flash Storage
Platform Installation Guide.
The 7700 FSP Controller hardware chassis is based on the Dell®R720 server
platform. To manufacture the 7700 FSP Controller, Violin modifies the stock R720
hardware, adds its own components and labels, and loads its proprietary Concerto
OS 7.6.x OS software on this chassis.
This service guide contains procedures for replacing key components in the 7700
FSP Controller. In the event that any component fails and needs to be replaced,
you must first contact Violin Support Services using the information in Contacting
Violin Systems on page 10.

Chapter 1 - Introduction
12 7700 FSP Controller Service Guide 7.6.3.x 535-0291-00 Rev 02
Based on the severity of the issue, Violin Systems service personnel will determine whether it is
Violin-sourced components that need to be replaced, and if not, will work with Dell to ensure that
the Dell-sourced components are replaced.
Violin-Sourced Components
Table 1.1 lists the 7700 FSP Controller Field Replaceable Unit (FRU) components that are sourced
from Violin Systems, and these are normally only replaced by Violin Systems Service personnel.
Before replacing any of the FRU components, read the following guidelines in this chapter.
To determine the location of a failed component, you may need to use one of the following methods:
•Log in to the 7700 FSP Controller CLI and enter diagnostic commands to check component
status.
•Log in to and use Violin Symphony to set an alert rule, and check FSP or array component
status.
•Log in to and use iDRAC to check on 7700 FSP Controller component status.
This chapter describes how to access the 7700 FSP Controller using these three methods (for
details, see Checking 7700 FSP Controller Component Status on page 19).
Note: In some cases, qualified customer technicians may replace Violin-sourced FRUs after first
getting approval to do so from Violin Systems Support.
Figure 1.1 7700 FSP Controller