VIP Color VP700 Installation guide

VP700 FAQ
Confidential - Page | 1 VP700 FAQ V1
March 20, 2016
Table of Contents
Table of Contents .........................................................................................................................................1
1. Control Panel FAQ ................................................................................................................................3
Q: How do I access the security levels? What is the default password?..............................................3
Q: How do I activate the cleaning cycles for the printhead on the printer? ........................................ 4
Q: How do I eject the printhead?.......................................................................................................... 4
Q: How do I print the PQ Plot, Configuration label, and other standard labels on the control panel? 5
Q: My VP700 is skipping labels, how can I solve this using the front panel? .......................................7
Q: How do I replace the printhead without manually prying open the latch?.....................................8
Q: Why is there a level sensor? Can’t I just put it on something I already know is Level?...................8
Q: When using our unwinder, I find it very difficult to get the labels on the roll; it prints so fast it
seems impossible to do, what is the trick?........................................................................................... 8
2. EWS (Embedded Web Server) FAQ......................................................................................................9
Q: What is the EWS? Do I need it to operate the printer? ................................................................... 9
Q: What settings in EWS are most important to know? It seems like there’s an abundance of
different things to use…........................................................................................................................9
Q: How do I use the Advanced EWS settings? .................................................................................... 10
Q: How do I access the VP700 EWS? .................................................................................................. 11
3. Driver and Software Settings FAQ .........................................................................................................13
Q: What does the Stitch Function do?................................................................................................ 13
Q: What does the Buffer Function do? ............................................................................................... 13
Q: What does the Print Pause function do? .......................................................................................13
Q: What does “Mask Optimization” do?.............................................................................................14
Q: Why is only Mask Optimization selected by default? .................................................................... 14
Q: What are the page cutting options for? Why are there so many roll to roll modes?.................... 14
Q: Why are my attempts to print full bleed labels not creating a full bleed print? ...........................16
Q: When I print using “Glossy Label” on my Plain Paper label, the print looks much better than
using “Plain Paper”, why is that? ........................................................................................................17
Q: Should I use “landscape” if I want to change the orientation of my print? Or should I design it
sideways and just print portrait?........................................................................................................17
Q: I cannot create Custom Sizes. Why? .............................................................................................. 17
Table of Contents Continued on Next Page…

VP700 FAQ
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4. Print Quality, Printing and Printhead FAQ ............................................................................................18
Q: How do I address print quality issues?........................................................................................... 18
Q: What’s the best way to manually clean the printhead? ................................................................19
5. Mech Errors FAQ .................................................................................................................................... 20
Q: What should I do when I get a Mech Error Message on the printer’s control panel?................... 20
Q: How do I save the Log File?............................................................................................................20
Q: Why did I get a Mech 01 error message?.......................................................................................23
Q: Why did I get a Mech 03 Error message?.......................................................................................24
Q: Why did I get Mech 04 error message? .........................................................................................25
Q: Why did I get Mech 05 error message? .........................................................................................25
Q: Why did I get a Mech 06 Error message?.......................................................................................25
Q: Why did I get a Mech 07 error message?.......................................................................................25
Q: Why did I get a Mech 08 Error message?.......................................................................................26
Q: Why did I get a Mech A/B/C error message?.................................................................................26

VP700 FAQ
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March 20, 2016
1. Control Panel FAQ
Q: How do I access the security levels? What is the default password?
By Default, the password is 123. This is also the password for EWS

VP700 FAQ
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March 20, 2016
Q: How do I activate the cleaning cycles for the printhead on the printer?
A: Using the menu, you can select the Cleanings via “Printhead”.
3. Print your label and a PQ Plot to see if your print quality has improved
Q: How do I eject the printhead?
A: The option after Clean under Printhead is Eject. Make sure to have the top cover open when ejecting
the printhead.

VP700 FAQ
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March 20, 2016
Q: How do I print the PQ Plot, Configuration label, and other standard labels on the control
panel?
A: Different labels are stashed throughout the menu in the applicable menu.
1. Barcode Test Page
Continued on next page…

VP700 FAQ
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2. The second option under Print Test Page is the PQ Plot.
Use the PQ Plot to trouble shoot print quality issues.
3. You can access the Network Configuration Label in the Network Menu.
This can be used to verify network settings.

VP700 FAQ
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March 20, 2016
Q: My VP700 is skipping labels, how can I solve this using the front panel?
A: Use the front panel and the instructions below to change the sensor sensitivity.;
(Page 75 in the User Manual)
1. Reflective sensor value is for labels with the Black Marked Gap
2. If this does not stop the labels from Skipping use 6ips or Print Pause
3. This option is available in the EWS as well.

VP700 FAQ
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March 20, 2016
Q: How do I replace the printhead without manually prying open the latch?
A: Just like cleaning the printhead, chose Printhead > Scroll Down > Replace > Confirm
Q: Why is there a level sensor? Can’t I just put it on something I already know is Level?
A: The level sensor exists for the print engine inside. The print engine relies on a system of pumps and
valves, keeping it level can prevent print quality issues.
Q: When using our unwinder, I find it very difficult to get the labels on the roll; it prints so fast it
seems impossible to do, what is the trick?
A: Use the pause button on the VP700 control panel during printing.
This pause button stops printing by default for 10 seconds. You can increase the length of time it
pauses between each label in EWS, advanced settings page 2.

VP700 FAQ
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March 20, 2016
2. EWS (Embedded Web Server) FAQ
Q: What is the EWS? Do I need it to operate the printer?
A: EWS is the Embedded Web Server for the VP700 that contains advanced and basic controls. It is
recommended to have access to EWS to operate the printer and get the best user experience.
Q: What settings in EWS are most important to know? It seems like there’s an abundance of
different things to use….
A: EWS helps cater to specific print jobs. Without the EWS settings, the behavior of the printer is best for
roll to roll printing, one job at a time, which is how most of our customers use the VP700.
1. Printing consecutive jobs
oIf you use Roll to Roll Multiple Job Cue
2. Black marked Gap Labels
oEnables you to adjust the threshold of the reflective sensor
oAlso shows a visual diagram of how your label is being received by the sensors
3. Mid Job Servicing
oIf you receive intermittent print quality issues during, before or after mid job servicing
you can toggle or disable the interval

VP700 FAQ
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March 20, 2016
Q: How do I use the Advanced EWS settings?
A:
Once inside take a gander at the options available. Changing these settings in EWS takes less time than
changing them on the front panel, allowing easy access to these essential settings.
As you can see, many options that are with the Control Panel menu are accessible here.
LCD Brightness and Contrast
Position and Cutter Offsets
Displayed Unit
GPI/O: enable/disable

VP700 FAQ
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March 20, 2016
Q: How do I access the VP700 EWS?
A:
1. Using your Windows 7 Start Menu, select all programs:
2. Select VIPColor and click it
3. This should pop open a web browser; in the event that a window doesn’t open when using this
application check your firewall and security settings. You can also contact VIPColor Technical
Support.
4. When running multiple VP700 units you will see a page like this
Continued on next page…

VP700 FAQ
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5. After selecting the applicable printer, you should see a page like this:
If you are unable to access this page, contact your VIPColor reseller for support.

VP700 FAQ
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3. Driver and Software Settings FAQ
Q: What does the Stitch Function do?
A: Stitch allows for prints continuous media to have NO gap between each print.
The labels will print consecutively on the material leaving no space in
between each template/reproduction.
Q: What does the Buffer Function do?
A: Buffer allows for more time to render the print job data, avoiding “Data Path Underrun”(Mech 01).
The VP700 prints fast enough to beat slowly spooled print jobs containing Serialization, Databases, and
Large files and complex rasterizations.
Buffer is an option that can avoid Mech 01 from occurring on jobs from busy networks or
complex workstations.
Buffer should be selected when using serialization, multiple templates or database printing
Buffer is often selected when multiple jobs are being sent to the same printer
Q: What does the Print Pause function do?
A: Print Pause is a highly regarded feature of the VP700. It allows for more time to find the gap/register
mark and can increase the accuracy of reading each label. It is best used for small labels or full bleed
labels, and can this also be used a solution to skipping labels.
Print Pause keeps labels from skipping in many scenarios
Print Pause has also helped other accuracy issues including full bleed and Printing across gaps.

VP700 FAQ
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March 20, 2016
Q: What does “Mask Optimization” do?
A: Mask Optimization is a key feature of modern graphic printers; when a printer renders an image it
uses various facilities to justify where the image stops. Often, without Mask Optimization selected, you
will receive border lines that fall on the edge of the image.
Mask Optimization stops the edges of an image from having an undesired outline not in the
original image.
Q: Why is only Mask Optimization selected by default?
A: The developers felt that it was the only function universally used for every label design. Print Pause
and Buffer slow things down, though only a little bit, it was not found desirable to have these options
enabled.
Q: What are the page cutting options for? Why are there so many roll to roll modes?
A: If you have already been printing on your VP700 chances are you already know what a few of the
page cutting options do, here are exact explanations;
1. Sheets Per Cut: The selected amount of labels will print before the page is cut. For 3 sheets of 3
labels, print 9 copies and define sheets per cut as ‘3’. Sometimes called “Roll to Cut”.
2. Print and Present: The printer will hold onto one label (that is already cut) until the user remove the
label. This is to verify if your label’s parameters are correct.
Roll to Roll page cutting does not use the cutter until the job is complete
3. Roll to Roll (Leave First Label Blank): best used for print jobs requiring a rewinder.
4. Roll to Roll (Print from first label): does not waste the first label
Continued on next page…

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5. Roll to Roll means the printer prints without cutting until the job amount has been printed….
EXCEPT Multiple Job Cue.
1. Using Multiple Job Cue the printer will wait at the end of the job for 10 seconds before cutting,
during that 10 seconds if the printer receives a job it will continue to print on the roll without
cutting. This way you can have multiple jobs printed on to a single uncut roll.
2. Using EWS you can extend the window of time it takes for the printer to time out and cut the
roll.
Use the picklist to select the right amount of time for the decision. It is better
to plan ahead and have the next job sent already; however some print job orders may not allow for this,
so the window of time can be toggled in your EWS> Advanced Settings page 2.

VP700 FAQ
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March 20, 2016
Q: Why are my attempts to print full bleed labels not creating a full bleed print?
A: Full Bleed takes very specific settings, however these settings work on every single label
Add .04 to the Height of the label (remember to consider the orientation you are printing)
Add .08 to the Width of the label
Select Borderless
Do not allow for Margins (Edges of the media outside of the label) to be defined (make them 0)
Add up to +1.0 for the Top of Form adjustment
Add up to -2.0 for the Bottom of Form adjustment
Use the Left Edge Adjustment to Center the label in between the margins of the label

VP700 FAQ
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March 20, 2016
Q: When I print using “Glossy Label” on my Plain Paper label, the print looks much better than
using “Plain Paper”, why is that?
A: When Selecting Media Type the selection in the driver doesn’t have to match the actual material
used. If the setting matching your
media’s coating is not giving you the
desired results, feel free to experiment
with the other settings. Sometimes the
best setting for Matte Material is Plain
Paper, or vice versa.
Q: Should I use “landscape” if I want
to change the orientation of my
print? Or should I design it sideways
and just print portrait?
A: I would do the latter, because certain
programs including Bartender will use
the driver’s orientation to move your
label around. Adobe Acrobat,
Photoshop and Illustrator will print the
correct orientation for media in the
VP700 automatically. Design the label to
be printed as portrait for easier use.
Q: I cannot create Custom Sizes. Why?
A: If you find you Custom Sizes button is
“greyed put” the driver was installed
incorrectly. Make sure you have local
administrator permissions on the
Operating PC.
Please call or email us anytime with questions or concerns.
Phone: [phone] and select “2” for tech support.
Email: [e-mail]

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4. Print Quality, Printing and Printhead FAQ
Q: How do I address print quality issues?
A: Before moving on to troubleshooting the print quality issues, get answers to the following questions:
1) When is the last time the wiper roller was changed on your VP700?
a) The wiper roller should be changed every 2-3 printheads
b) If this has not been changed recently, contact your reseller, or VIPColor, at [e-mail]
to purchase a new wiper roller
2) When is the last time the Service Station was changed on your VP700?
a) The service station should be changed every 1,000,000 inches
b) If this has not been changed recently, contact your reseller, or VIPColor, at [e-mail]
to purchase a new service station
If your wiper roller and service station have both been changed within recommended guidelines:
If your printhead is brand new, and the following steps do not resolve the print quality issue,
stop using the printhead immediately and contact tech support at [e-mail], or call
[phone] and press “2” for technical support
If your printhead is used, and the following steps do not resolve the print quality issue, it is
likely time to change your printhead, contact your reseller, or VIPColor, at [e-mail]
to purchase a new printhead
Following are the steps to troubleshoot print quality issues:
1) Before Using the Cleaning Cycles
a) Print a copy of your label with the issue and the PQ Plot page. (Link to tutorial –how to print a
PQ plot)
b) Mark the labels (on the back): “Original”
c) Check your label and the PQ plot page, if there are print quality issues:
2) Run a Normal Cleaning Cycle (Link to tutorial –how to run a cleaning cycle)
a) Print a PQ Plot Page and your label, and mark the labels (on the back): “Normal Clean”
b) Compare new PQ Plot and your label to the original ones
c) If there is improvement, repeat step 2. If there is no improvement, move on to step 3.
d) Repeat up to 3 times
3) Run an Extended Cleaning Cycle (Link to tutorial –how to run a cleaning cycle)
a) Print a PQ Plot Page and your label, and mark the labels (on the back): “Extended Clean”
b) Compare new PQ Plot and your label to the ones in step 2
c) If there is improvement, repeat step 3. If there is no improvement, move on to step 4.
d) Repeat up to 3 times
4) Run an Extreme Cleaning Cycle (Link to tutorial –how to run a cleaning cycle)
a) Print a PQ Plot Page and your label, and mark the labels (on the back): “Extreme Clean”
b) Compare new PQ Plot and your label to the ones in step 3
c) If there is improvement, repeat step 4. If there is no improvement, move on to step 5.
d) Repeat up to 3 times
5) Perform a Manual Wipe of the Printhead (Link to tutorial –how to perform manual printhead wipe)
a) Print a PQ Plot Page and your label
b) Mark the labels (on the back): “Manual Wipe”

VP700 FAQ
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March 20, 2016
Q: What’s the best way to manually clean the printhead?
A: Though the service station is responsible for cleaning the printhead, sometimes a manual
cleaning is called for to improve print quality or enable the printhead to be read.
1. If your printhead has ink inside keep the ink port
holes up, ink can easily drip out:
2. Do not get the contacts
wet or damaged - they
are responsible for
connecting the printer to
the printhead for
operation and cannot
risk damage.
3. Use Deionized or Distilled Water and a Lint Free Cloth to clean the printhead
a. Reverse Osmosis, Purified and Mineral water etc. are all unacceptable. Trace mineral
content leads to more printhead issues without exception.
b. “Lint Free Cloth” – this is specifically referring to Clean Room Wipes and Micro Fiber
Towels that are dry. There are wet ‘lint free’ products such as moist towels and lotion
wipes that should not ever be used on the printhead. They contain chemicals such as
ethyl alcohols that are corrosive to the printhead.
4. Wipe the printhead until you do not see ink on the nozzles. Try to wipe only in one direction
and only use only the materials as specified above in step 3.

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5. Mech Errors FAQ
Q: What should I do when I get a Mech Error Message on the printer’s control panel?
A: For 100% of the Errors on the VP700 we use the Log File to diagnose the issue. Even when the error is
clearly a certain failure a log file is still required to be created as they give extreme clarity to the cause of
the error.
Q: How do I save the Log File?
A: When you experience an error DO NOT TURN OFF THE PRINTER. Leave the printer on in order to
create the log file before restarting
Following are the 5 steps to create the log file:
1) First enter the start menu, go to all programs
and navigate to VIP Color. From there click
“support tools”.
2) Click “Get printer info” –this is the application
used to generate the log file.