VIP Color VP2020 User manual

VP2020
User Guide
Printer

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Copyright © 2004 VIPColor Technologies Pte Ltd.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document
may be photocopied, reproduced, or translated to another language without the prior written permission of VIPColor
Technologies Pte Ltd.
Warranty
VIPColor Technologies Pte Ltd takes steps to ensure that this user guide is correct; however, errors may occur, and the
information in this guide is subject to change without notice.
VIPColor Technologies Pte Ltd. makes no warranty of any kind with regard to this material, including but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
VIPColor Technologies, Pte Ltd. shall not be liable for errors contained herein or for incidental or consequential damages in
connection with furnishing, performance, or use of this material.
Trademarks
Microsoft, Windows, Windows NT, Windows 2000, and Windows XP are registered trademarks of Microsoft Corporation in the
U.S.A. and/or other countries.
TrueType fonts are a registered trademark of Apple Computer, Inc.
PCL is a trademark of Hewlett-Packard Company
VIPColor is a trademark of VIPColor Technologies, U.S.A., Inc
All other company and product names may be the registered trademarks or trademarks of their respective owners.
VP2020 User Guide 05/2004
WARNING
Electrical Shock Hazard
Serious shock hazard leading to death or injury may result if you do not take the following precautions:
• Ensure that the AC power outlet (mains) has a protective earth (ground) terminal.
• Disconnect the printer from the power source prior to performing any troubleshooting procedures.
• Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

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Contents
Parts of the Printer v
1 Setting up the Printer 1
Choose a location for the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpack the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Connect the power cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Install printheads and cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Install ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Install printhead cleaners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Load continuous media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Run the printhead alignment procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connect the printer to a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect the printer to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Enter TCP/IP parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Install the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Set up email warnings (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2 Printing on Different Types of Media 23
About color profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Load a new media roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Set the media selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Change printer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Barcode safe mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3 Printer Control Panel 35
Control panel display and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Selecting printer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Entering a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Summary of submenus and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Submenus and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
PRINTHEAD MAINTENANCE menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
TEST menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
ADVANCED menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
MAINTENANCE menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

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OPTIONS menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
COUNTRY CONFIG menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
INTERFACE menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
PASSWORD menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4 Printer Internal Web Pages 51
Set up a connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Current Active Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Option Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Test Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Available Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Set Up Email Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Country Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5 Changing Cartridges and Printheads 67
Replace an ink cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replace a printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Replace a printhead cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6 Troubleshooting 75
Error messages on control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
If the carriage is unable to move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
If the media is jammed in the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Adjustments and calibrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Printhead alignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Media calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Printer maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Clean contacts on the printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
7 Optional Accessories 89
Expanding SDRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Expanding flash memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
8 Printer Specifications 93
Media dimensions and printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

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Parts of the Printer
The following figures show the locations and names of key printer parts.
ink cartridge
service station
top cover control panel
front access door
access door
manual cutter

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* Always turn the printer off using the Power button on the control panel, to
ensure that the printhead carriage is returned to its proper position at the left side
of the printer.
USB connector
Ethernet connector
power socket
rear access door
Power switch*
memory
expansion bay
PCMCIA slot

SETTING UP THE PRINTER 1
Chapter 1
Setting up the Printer
To set up the printer, you need to do the following:
• Choose a suitable location for setting up the printer.
• Unpack the printer.
• Connect the power cable.
• Install the ink cartridges, printhead cleaners, and printheads.
• Load continuous media to run the printhead alignment procedure.
• Once complete, replace the continuous media with the media for printing.
• Connect the printer to your computer and/or network.
• Install the printer driver.
Choose a location for the printer
Select a suitable location for the printer, following these guidelines:
• The area must be well ventilated and clean.
• Avoid places where the printer can be exposed to direct sunlight, liquids or
chemicals.
• Avoid places that can be subject to abrupt changes in temperature and
humidity.
• Select a surface that is sturdy enough to take the weight of the printer.
NOTE: It is recommended that the printer be run on an uninterruptable power
supply.

2SETTING UP THE PRINTER
Unpack the printer
When unpacking the printer, take care as it is heavy. You should always get help
from another person to unpack and lift the printer.
1. Carefully lift the printer out of the box and set it on a level and sturdy surface in
the selected location.
2. Open the top cover of the printer.
3. Push and hold the green lever to lift up the frame that supports the media roll.
4. Carefully remove the packing material inside the printer.
5. Push and hold the green lever to lower the frame, then close the printer cover.
You should see two smaller boxes containing the printheads and ink cartridges
inside the printer box.
Do not throw away the printer box and packing materials in case you need to use
them again.

SETTING UP THE PRINTER 3
Connect the power cable
NOTE: Make sure the packing material inside
the printer has been removed and the printer
cover is closed.
1. Attach the power cable securely to the printer
before plugging the other end into a power outlet.
2. Turn the printer on using the Power switch near
the power connector.
NOTE: Do not turn off the printer using the Power
switch at the back of the printer. Always turn it off
using the Power button on the control panel at the
front of the printer. This ensures that the printhead
carriage is returned to its proper position at the left
side of the printer and that the printheads are
protected.
Power switch

4SETTING UP THE PRINTER
Install printheads and cartridges
The printer uses four ink cartridges (CMYK – Cyan, Magenta, Yellow and
blacK), five printheads, and five printhead cleaners (there are two black
printheads). The ink cartridges, printheads and printhead cleaners have to be
correctly installed before the printer will function properly.
Install ink cartridges
Each color cartridge fits in a specific slot, as
indicated by the colored labels over the slots. From
left to right, the colors are magenta, yellow, cyan
and black.
1. Remove a cartridge from its packaging.
2. Push the cartridge firmly into the correct slot.
If you are not able to snap the cartridge in place, it
is probably in the wrong slot.
3. Install the other cartridges in the same way.
ink cartridge printhead printhead cleaner