Vivotek IT9389 Series User manual

User’s Manual
5MP • Outdoor • IP66 • IK08 • Day & Night • Smart Motion Detection (H/T) •
Remote Focus (T) • WDR Pro • Smart Stream III • 30M Smart IR • Shock Detection
Turret Dome Camera
IT9389-H, IT9389-HT
Rev. 1.0

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Table of Contents
Overview ....................................................................................................................................................................3
Revision History ..................................................................................................................................................... 4
Read Before Use.................................................................................................................................................... 4
Package Contents .................................................................................................................................................. 5
Symbols and Statements in this Document............................................................................................................ 5
Physical Description .............................................................................................................................................. 6
Hardware Installation ............................................................................................................................................. 9
Software Installation ............................................................................................................................................. 16
Optional Installation.............................................................................................................................................. 23
Network Deployment ............................................................................................................................................ 30
Ready to Use........................................................................................................................................................ 31
Accessing the Network Camera ...........................................................................................................................34
Using Web Browsers............................................................................................................................................ 34
Using RTSP Players............................................................................................................................................. 37
Using 3GPP-compatible Mobile Devices.............................................................................................................. 38
Using VIVOTEK Recording Software ................................................................................................................... 39
Main Page................................................................................................................................................................40
Client Settings.........................................................................................................................................................45
Conguration...........................................................................................................................................................50
System > General settings ................................................................................................................................... 51
System > Homepage layout ................................................................................................................................ 53
System > Logs ..................................................................................................................................................... 56
System > Parameters .......................................................................................................................................... 58
System > Maintenance......................................................................................................................................... 59
Media > Image ................................................................................................................................................... 63
Media > Video ...................................................................................................................................................... 76
Media > Video ...................................................................................................................................................... 77
Media > Video ...................................................................................................................................................... 78
Media > Audio....................................................................................................................................................... 87
Network > General settings.................................................................................................................................. 88
Network > Streaming protocols .......................................................................................................................... 95
Network > SNMP (Simple Network Management Protocol)............................................................................... 104
Network > FTP ................................................................................................................................................... 105
Security > User accounts ................................................................................................................................... 106
Security > HTTPS (Hypertext Transfer Protocol over SSL) ..................................................................... 108
Security > Access List ...................................................................................................................................... 115
PTZ > PTZ settings ............................................................................................................................................ 121
Event > Event settings........................................................................................................................................ 125
Applications > Motion detection.......................................................................................................................... 139
Applications > Tampering detection ................................................................................................................... 140
Applications > Audio detection ......................................................................................................................... 141
Applications > Shock detection ......................................................................................................................... 143
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) ............. 144
Recording > Recording settings ........................................................................................................................ 147

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Local storage > SD card management..................................................................................................... 152
Local storage > Content management .....................................................................................................153
Appendix .................................................................................................................................................... 156
URL Commands for the Network Camera................................................................................................156
Technical Specications ...........................................................................................................................372
Technology License Notice.......................................................................................................................374
Electromagnetic Compatibility (EMC).......................................................................................................375
Overview
The IT9389 series is a camera line that comes with the Smart Motion Detection feature.
The Smart Motion detection, with Human detection and tunable time lter, can eliminate
the defects of traditional motion detection and facilitate the conguration at a surveillance
site.
To learn more about this feature, download its User Guide in:
http://download.vivotek.com/downloadfile/solutions/vadp/smart-motion-detection-manual_
en.pdf
A key feature in the Smart Motion detection is the Human detection. Based on a human
silhouette database and the rapid responses via an artificial neural network technology,
the Smart engine instantly recognizes human appearances in a video surveillance area.
Since humans are the objects of interest in the majority of video surceillance, the Human
detection feature enables users to quickly congure his installation.
With Human detection, light changes or swaying vegetation, vehicles passing by, or animal
activities in the scene are not taken as event triggers. Only human activities will trigger an
event. This helps reduce false alarms and the time and efforts for a camera conguration.
The IT9389 series is an outdoor bullet network camera capable of 2560 x 1920 resolution
at 30 fps. With the most updated VIVOTEK SNV and WDR Pro technology, the IT9389
series is capable of capturing the highest quality images in both low light and high contrast
environments.
The IT9389 series also offers the best in night time surveillance technology. By adopting
Smart IR II technology from VIVOTEK speed domes, the IT9389 IR illuminators now align
with the remote focus lens’ focus angle to provide the best IR image quality at any lens
setting. This feature optimizes IR intensity, reduces IR hotspots, and increases the IR
effective range up to 30 meters.

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Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network
Camera is installed; then carefully read and follow the instructions in the Installation chapter to
avoid damage due to faulty assembly and installation. This also ensures the product is used
properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the URL
Commands of the Network Camera section serves as a helpful reference to customizing existing
homepages or integrating with the current web server.
Revision History
■ Rev. 1.0: Initial release.

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Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent
inconvenient or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of
the machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function,
or process.
WARNING: or IMPORTANT:: These statements indicate situations that can be
dangerous or hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might
occur to an operator.
WARNING:
1. IR lights emit from ths product.
2. Use live view to verify if the IR lights are on in the night mode.
Package Contents
■ IT9389 ■ Mount bracket ■ Alignment sticker
■ Screws. ■ Waterproof cable housing
■ T10 torx wrench.
■ Quick Installation Guide.
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des
installations extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL,
avec une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source
(LPS) certied. The power supply should bear the UL listed and LPS marks. The power
supply should also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de
sécurité et de conformité relatives au pays d’utilisation.

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Trim ring
Lens
IR LEDs
Outer View
Inner View
Physical Description
SD card slot
Reset button
Mount bracket
Microphone

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Many copper coated aluminum (CCA) and other non-standard conductors cabling products
are masqueraded as CAT5E or CAT6 cables. Please avoid using these CCA products
especially when cascading PoE cameras. It is a must to use Ethernet cables compliant
with the 3P/ETL standard.
IMPORTANT:
You should not use an RJ45
connector with a strain relief boot.
The camera's cable can be routed through a drilled hole or through the opening on the side
of camera. Observe and look for the best installation position.
OR

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Some of the sufx syntax used in model naming are listed below:
E w/ heater for extreme weather
Fx Focal length w/ number
T w/ Remote focus lens
R w/ PoE repeater
H w/ High Dynamic Range functionality
M Manual focus lens
NOTE:
IMPORTANT:
Power consumption:
Model Consumption & Power Input
IT9389-H PoE 37-57 Vdc, 0.17-0.11 A
IT9389-HT PoE 37-57 Vdc, 0.24-0.16 A

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Hardware Installation
0002D10766AD
XXXXXX
1.Jot down the camera's MAC address for later reference.
IMPORTANT:
If you plan to use the Human Detection feature, make sure you measure the height of your
camera. The height information is important for the accuracy of the video analytics results.
Some of the other perspective information are automatically collected by the onboard
G-sensor. The height information enables the horizontal and vertical keystone corrections
of the eld of view. Measure the distance between camera lens and the ground.
Installation
height
Measured to the
approx. lens position.
Not to the ceiling.
6.5cm

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2.Remove the trim ring by squeezing it and pulling it off the camera.
75°
180°
180°
Below are the tilt, pan, and rotation limitations.

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T10
3. Remove the SD card panel cover using the included T10 wrench.
64GB
10
I
1
4. Install a MicroSD card if onboard storage is preferred.

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6. Use the included alignment sticker to drill holes for mounting screws and a cabling hole
if applicable.
5. Install the SD card panel cover.

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7. Pull a CAT5e Ethernet cable through the hole.
Ø ≥25mm
OR
8. If drilling a cable routing hole is not possible, you can remove the side lid and route a
cable from the side.

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3.5 ~ 6mm
9. Disassemble the cable gland and install the waterproof seal components to an Ethernet
cable.
10. Connect the Ethernet cable to the camera's RJ45 female socket. Tighten up the
waterproof components. Make sure they are adequately installed to prevent damage by
moisture.

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11. Install the camera to a wall or ceiling by fastening 3 included screws.

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LAN
PoE
Browser
Shepherd
12. Please visit VIVOTEK’s website to Install the "Shepherd” software utility. The program
will search for VIVOTEK Video Receivers, Video Servers or Network Cameras on the
same LAN.
Double-click on the camera’s MAC address to open a web console to the camera.
Software Installation
13. Install the Shepherd utility, which helps you locate and congure your Network Camera
in the local network. If your camera comes without the CD, go to VIVOTEK’s website,
and locate the utility in the Downloads > Software page.

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13-1. Run the Shepherd utility.
13-2. The program will conduct an analysis of your network environment.
0002D1730202
IB8360-W 192.168.4.151 00-02-D1-73-02-02
IT9389-HT
Network Camera
Model No: IT9389-HT
Made in Taiwan
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
MAC:0002D1730202
R o H S
13-3. The program will search for all VIVOTEK network devices on the same LAN.
13-4. After a brief search, the installer window will prompt. Click on the MAC and model
name that matches the one printed on the product label. You can then double-click on
the address to open a management session with the Network Camera.

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Forceful Password Conguration
14. The first time you log in to the camera, the firmware will prompt for a password
conguration for security concerns. Protecting your camera with a password can deter
the majority of cyber attacks.
14-1. Enter the combination of alphabetic and numeric characters to fulll the password
strength. requirement. The default name for the camera administrator is “root”, and can
not be changed.
Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
You can use them in the password combination.

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14-2. Another prompt will request for the password you just congured. Enter the password
and then you can start congure your camera and see the live view.

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15. Loosen, but not completely remove, the retention screw on the side of the camera to
adjust the camera’s shooting direction. You can pan, tilt, or rotate the camera.
16. With the live view, tilt, pan, or rotate the camera to acquire an optimal field of view.