Vivotek SD9364-EHL User manual

User’s Manual
2MP • 20x/30x Zoom • 60fps • NEMA 4x • 150m IR
IP66 • Extreme Weatherproof
Speed Dome
Network Camera
SD9364-EH/EHL
SD9363-EHL
Rev. 1.4

VIVOTEK
2 - User's Manual
Table of Contents
Read Before Use.....................................................................................................................................3
Overview.......................................................................................................................................................4
Revision History ......................................................................................................................................4
Package Contents ...................................................................................................................................5
Symbols and Statements in this Document.............................................................................................5
Physical Description ............................................................................................... 6
Hardware Installation ...............................................................................................................................9
Network Deployment .............................................................................................................................20
Software Installation ..............................................................................................................................23
Ready to Use.........................................................................................................................................24
Accessing the Network Camera .................................................................................................................25
Using Web Browsers.............................................................................................................................25
Using RTSP Players..............................................................................................................................27
Using 3GPP-compatible Mobile Devices...............................................................................................28
Using VIVOTEK Recording Software ....................................................................................................29
Main Page ..................................................................................................................................................30
Client Settings ............................................................................................................................................36
Conguration ..............................................................................................................................................41
System > General settings ....................................................................................................................42
System > Homepage layout .................................................................................................................43
System > Logs ......................................................................................................................................46
System > Parameters ...........................................................................................................................47
System > Maintenance..........................................................................................................................48
Media > Image ....................................................................................................................................52
Media > Video .......................................................................................................................................62
Media > Audio........................................................................................................................................69
Network > General settings...................................................................................................................70
Network > Streaming protocols ...........................................................................................................78
Network > DDNS .................................................................................................................................82
Network > SNMP (Simple Network Management Protocol)..................................................................87
Security > User Account........................................................................................................................88
Security > HTTPS (Hypertext Transfer Protocol over SSL) ........................................................89
Security > Access List .........................................................................................................................96
PTZ > PTZ settings ............................................................................................................................101
Event > Event settings ........................................................................................................................109
Applications > Motion detection...........................................................................................................124
Applications > DI and DO ..................................................................................................................127
Applications > Audio detection ..........................................................................................................128
Applications > VADP (VIVOTEK Application Development Platform) ................................................130
Recording > Recording settings .........................................................................................................133
Local storage > SD card management................................................................................................138

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User's Manual - 3
Local storage > Content management ............................................................................................................... 139
Appendix ................................................................................................................................................................. 142
URL Commands for the Network Camera.......................................................................................................... 142
Technical Specications ..................................................................................................................................... 328
Technology License Notice................................................................................................................................. 331
Electromagnetic Compatibility (EMC)................................................................................................................. 332
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.

VIVOTEK
4 - User's Manual
Overview
The SD9364-EHL is the latest professional speed dome camera from VIVOTEK, specifically
designed to enhance low light surveillance in large coverage areas. Equipped with 150 M IR
illuminators and a 30x optical zoom lens, the SD9364-EHL provides a superb low light image in
the most challenging situations. The SD9364-EHL also adopts VIVOTEK's latest IR technology,
VAIR (Vari-Angle IR). VIVOTEK's VAIR provides smooth vari-angle adjustment of the IR
illuminators, allowing broad coverage FOV and highly uniform IR intensity while avoiding hot-
spots traditionally associated with IR illumination.
The SD9364-EHL is the first PTZ surveillance camera with IR Illumination to utilize H.265
compression technology. When combined with VIVOTEK's Smart Stream II technology users
can obtain bandwidth savings of up to 80% compared to traditional H.264. By combining 1080p
full HD resolution with H.265, IR illuminators, VAIR, WDR, and 30x optical zoom, the SD9364-
EHL is able to capture ne details at top-notch quality, 24 hours a day, 7 days a week. VIVOTEK
further strengthened the camera performance with an IP66- and NEMA 4X-rated housing to
protect the camera against rain, dust, and corrosion. The SD9364-EHL has a wide operating
temperature range from -50°C to 55°C, ensuring continuous operation under the most extreme
weather conditions and hazardous environments. This makes the SD9364-EHL ideally suited
to monitor wide open spaces such as ports, highways, cities, and parking lots where high-level
precision is required.
As with all VIVOTEK true day/night cameras, the SD9364-EHL features a removable IR-cut lter,
maintaining clear images 24 hours a day. Audio detection is included by recognizing changes
in ambient noise. The SD9364-EHL also includes a SD/SDHC/SDXC card slot and supports up
to 60 fps in 1080P full HD. For the most demanding outdoor surveillance application, there is
nothing that compares to the VIVOTEK SD9364-EHL.
Revision History
■ Rev. 1.0: Initial release
■ Rev. 1.1: Added description for the I/O combo cable and its DC socket. Updated the power
consumption and the supported PoE devices.
■ Rev. 1.2: Updated technical specications and information about joystick and other accessories.
■ Rev. 1.3: Added the description for the Focus window function.
■ Rev. 1.4: Corrected the DI/DO pin related description.

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User's Manual - 5
Package Contents
■ SD9363 / 9364
■ Wall Mount Bracket / Screws
■ Screws / Alignment Sticker / T20 and T25 L-wrench
■ Quick Installation Guide
■ Software CD / Warranty Card
■ IO Combo Cable (may come with one 1m combo cable or Separately Purchased)
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
IMPORTANT:
IMPORTANT:
These devices(IR LED) emit highly concentrated infrared light, which view angle(range) is
smoothly varied depending on operation mode. To avoid risk of eye injury, please do not look
directly at the LEDs at a near distance and remember to use the camera live view to check if the
IR illumination is active.
Below are the requirements for powering the the speed dome:
Power source Power Consumption
DC 48V Max. 74.3W (heater and fan on); Max. 25.2W (heater and fan off)
High power PoE Max. 81.8W (heater and fan on); Max. 28.5W (heater and fan off), using
VIVOTEK's AP-GIC-010A-095 & AW-IHH-0100 & AW-IHH-0200

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6 - User's Manual
Physical Description
Outer View
Inner View
T10
SD card slot
Lens
IR LEDs
LAN connector
Safety wire hook
I/O combo connector
Alignment marks
Reset button

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User's Manual - 7
DI/DO Diagram
DI-
DO+
DI+
DO-
Switch
External Device
External DC power
Dry contact with external DC power source to supply a relay. Dry contact is the safest connecon
to protect devices.
NC
NO
Relay
Photo
Coupler
DC
DC 0V
DC 0V External AC power
with Protected Earth
AC
PE
PE
DI-
DO+
DI+
DO-
Switch
External Device
External DC power
Wet contact with external DC power source to supply a relay.
NC
NO
Relay
DC
External AC power
with Protected Earth
AC
PE
PE
DC 0V
1. The DO+ pin provides 12V output voltage, and the max. load is 50mA.
2. The max. voltage for DO- pins is 30VDC (External power).
In order to control AC devices, the above diagram can be taken in consideration. The diagram
uses a relay to control the ON/OFF condition of the AC device.
3. An external relay can be triggered by using DO+ or by an external power source, depending
on the type of relay you use.
4. In case of using an individual relay (instead of using a relay module), for protection against
voltage or current spikes, a transient voltage suppression diode must be connected in parallel
with the inductive load.

VIVOTEK
8 - User's Manual
Status LED
Item LED status Description
1 Steady red Power on and system booting
Red LED OFF Power off
2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)
Steady red & Green LED OFF Network failed
3Red blinking every 0.15 sec. & Green blinking
every 1 sec.
Upgrading rmware
4Red blinking every 0.15 sec. & Green blinking
every 0.15 sec.
Restoring default
Hardware Reset
The reset button is used to reset the system or to restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, restore the factory settings and install again.
Reset: Press and release the reset button with a paper clip or thin object. Wait for the Network
Camera to reboot.
Restore: Press and hold the reset button for at least ten seconds to restore system defaults.
Note that all settings will be restored to factory defaults.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 32GB, 64GB, and other preceding
standard SD cards.
DI-
DO+
DI+
DO-
Switch
External Device
Dry contact and using camera’s DO+ to supply a relay.
NC
NO
Relay
AC
External AC power
with Protected Earth
PE
PE

VIVOTEK
User's Manual - 9
Hardware Installation
Ø 9.5mm or 3/8”
1. Jot down the camera's MAC address for later reference.
2. The camera weighs 6kg. Select a rigid mounting location to prevent vibration to the camera.
Attach the alignment sticker to the wall.
3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
4. Remove the hex nuts, washers, and leave one washer on each of the threaded poles.
0002D10766AD
SDXXXX
1. IO wires are user-supplied.
2. Avoid touching the circuit boards to prevent
damage by electro static discharge.
3. Use CAT5e, CAT6 cables only.
NOTE:

VIVOTEK
10 - User's Manual
LAN I/O combo
5. Connect power or I/O wires, and use foam tapes or seal foam to ensure the back-end
connection is waterproof.
6. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops.

VIVOTEK
User's Manual - 11
7. Secure the bracket to wall.
15cm
8. Remove the cable gland from the LAN port. If I/O wires or
48V power are preferred, use the T20 L-wrench to remove
the top cover on the I/O connectors.
The cable length hanging on the outside of
the bracket should be 15cm.
T20

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9. Install the safety wire bracket and a self-supplied ground wire to one of its screws. Hook up
the safety wire between the bracket and the camera.
4.3 ~ 6.4mm
10. Install the components of the waterproof cable gland to the Ethernet and I/O combo cables.
Make sure the
outer jacket of the
combo cable is
ush with the ca-
bling hole.

VIVOTEK
User's Manual - 13
11. Connect the I/O wire headers to camera and then secure the top cover.
12. Connect the Ethernet cable (along with its cable gland) to the camera.
NOTE:
To disconnect a LAN cable, loosen the cable gland
and pull the cable against the socket wall towards
the side of the locking tab.
IMPORTANT:
Make sure all waterproof cable glands have
been properly installed. Water leakage will cause
irrepairable damage to the camera.
T20

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14 - User's Manual
13. Connect the included ground wire. Another example is shown below using VIVOTEK’s AT-
CAB cabinet.
Camera ground wire
Connect the ground wire to the copper screw hole on the cabinet door.

VIVOTEK
User's Manual - 15
Connect all ground wires (including those from the surge protectors) to one position on the
cabinet door, to the terminal block, and then to the external ground.
External ground
AWG 8
Ground

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16 - User's Manual
14. Install the camera to bracket by aligning the mark on bracket with the #1 marking on the cam-
era.
15. Turn the camera clockwise. The camera should be locked in place.
1
2

VIVOTEK
User's Manual - 17
16. Secure the connection using the T25 L-wrench from the top.
T25
AM-118
AM-116/117
3/4”
AM-529
The camera can also be mounted through a
pendant mount combination as shown below.
The rest of the installation prcedure is the same
as described above.
Pendant Mount

VIVOTEK
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I/O Combo Cable Specications
Name
Tags
5.5x2.1 DC straight round barrel
all dimensions in mm
The 48V DC socket dimensions are shown on the
left. The DC socket should comply with a DC jack of
the following parameters:
Connector: Straight Round Barrel
Pin Size /DC Plug dimensions: 2.1 x 5.5 x 10 mm
(AxBxC)
A Inner diameter - 2.1mm
B Outer diameter - 5.5mm
C Length - 10 mm

VIVOTEK
User's Manual - 19
Mechanical Dimensions
Shown below are the dimensions of the wall mount bracket and its mounting holes:
You can nd the installation instructions on VIVOTEK’s website for other options such as para-
pet mount: http://www.vivotek.com/web/product/accessories.aspx
NOTE:
1. This equipment is only to be connected to PoE networks without routing to outside plants.
2. For PoE input, use only UL listed I.T.E. with PoE output.
1. If you forget the root (administrator) password for the camera, you can restore the camera
defaults by pressing the reset button for longer than 5 seconds.
2. If DHCP is enabled in your network, and the camera cannot be accessed, run the IW2 utility
to search the network. If the camera has been congured with a xed IP that does not comply
with your local network, you may see its default IP 169.254.x.x. If you still cannot find the
camera, you can restore the camera to its factory defaults. The factory default is DHCP client.
3. If you change your network parameters, e.g., added a camera via a connection to a LAN card,
re-start the IW2 utility.
Tips:

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20 - User's Manual
Network Deployment
Setting up the Network Camera over the Internet
There are several ways to set up the Network Camera over the Internet. The rst way is to set
up the Network Camera behind a router. The second way is to utilize a static IP. The third way is
to use PPPoE.
Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow
the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 23 for
details.
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ Secondary HTTP port: 8080
■ RTSP port: 554
■ RTP port for audio: 5558
■ RTCP port for audio: 5559
■ RTP port for video: 5556
■ RTCP port for video: 5557
If you have changed the port numbers on the Network page, please open the ports accordingly
on your router. For information on how to forward ports on the router, please refer to your
router’s user’s manual.
3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).
Use the public IP and the secondary HTTP port to access the Network Camera from the
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
LAN (Local Area Network)
Router IP address : 192.168.0.1
WAN (Wide Area Network )
Router IP address : from ISP
Cable or DSL Modem
POWER COLLISION
LINK
RECEIVE
PARTITION
12345
Internet