Vivotek SUPREME MA9321-EHTV User manual

User’s Manual
MA9321-EHTV Panoramic Multi-sensor
Network Camera
20MP • 360° Surround View • IP66 • IK10 • Remote Focus • SNV
Smart Stream III • PoE • -40°C ~ 55°C Wide Operating Temperature
Rev. 1.0

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Table of Contents
Overview ....................................................................................................................................................................3
Revision History ..................................................................................................................................................... 3
Read Before Use.................................................................................................................................................... 4
Package Contents .............................................................................................................................................. 4
Symbols and Statements in this Document............................................................................................................ 5
Physical Description ............................................................................................................................................... 5
Mounting Options ................................................................................................................................................... 9
Ceiling Mount ....................................................................................................................................................... 11
Software Installation ............................................................................................................................................. 19
Network Deployment ............................................................................................................................................ 28
Ready to Use........................................................................................................................................................ 31
Accessing the Network Camera ...........................................................................................................................32
Using Web Browsers............................................................................................................................................ 32
Using RTSP Players............................................................................................................................................. 35
Using 3GPP-compatible Mobile Devices.............................................................................................................. 36
Using VIVOTEK Recording Software ................................................................................................................... 37
Main Page................................................................................................................................................................38
Client Settings .........................................................................................................................................................44
Conguration...........................................................................................................................................................49
System > General settings ................................................................................................................................... 50
System > Homepage layout ................................................................................................................................ 52
System > Logs ..................................................................................................................................................... 55
System > Parameters .......................................................................................................................................... 57
System > Maintenance......................................................................................................................................... 58
Media > Image ................................................................................................................................................... 62
Media > Video ...................................................................................................................................................... 71
Media > Video ...................................................................................................................................................... 72
Media > Audio....................................................................................................................................................... 79
Network > General settings.................................................................................................................................. 80
Network > Streaming protocols .......................................................................................................................... 87
Network > SNMP (Simple Network Management Protocol)................................................................................. 97
FTP��������������������������������������������������������������������������������������������������������������������������������������������������������� 98
Security > User accounts ..................................................................................................................................... 99
Security > HTTPS (Hypertext Transfer Protocol over SSL) ..................................................................... 101
Security > Access List ...................................................................................................................................... 108
PTZ > PTZ settings ............................................................................................................................................ 113
Event > Event settings........................................................................................................................................ 117
Applications > Motion detection.......................................................................................................................... 131
Applications > DI and DO ................................................................................................................................. 135
Applications > Tampering detection ................................................................................................................... 136
Applications > Audio detection ......................................................................................................................... 137
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) ............. 139
Recording > Recording settings ........................................................................................................................ 142
Local storage > SD card management............................................................................................................... 147

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Local storage > Content management ..................................................................................................... 148
Appendix .................................................................................................................................................... 151
URL Commands for the Network Camera................................................................................................ 151
Technical Specications ........................................................................................................................... 153
Technology License Notice....................................................................................................................... 155
Electromagnetic Compatibility (EMC)....................................................................................................... 156
Overview
The MA9321-EHTV is the most versatile product offering to date from VIVOTEK. The
MA9321-EHTV provides high resolution images through four independent sensors, with
each sensor utilizing a remote focus lens. By having each sensor independent of each
other, the MA9321-EHTV can view four different regions simultaneously and therefore
reduce the total number of cameras needed for surveillance, helping to reduce total
installation time and costs.
Featuring four independent 5MP CMOS Sensors, the MA9321-EHTV network camera can
provide the most fexibility in surveillance monitoring. Each sensor utilizes a 3.7 to 7.7 mm
remote focus lens and 3-axis design along a circular track to enable full 360° coverage.
This enables the MA9321-EHTV to capture every angle for comprehensive video coverage
from a single IP address, making this camera ideally suited for surveillance in areas such
as hallway intersections, building corners, parking garages/lots, and shopping malls.
In addition to its versatile coverage, the MA9321-EHTV is armed with a robust IP66 and
IK10-rated housing to enable the multi-directional camera to withstand rain and dust as
well as to protect against vandalism or tampering.
Revision History
■ Rev. 1.0: Initial release.

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Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network
Camera is installed; then carefully read and follow the instructions in the Installation chapter to
avoid damage due to faulty assembly and installation. This also ensures the product is used
properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the URL
Commands of the Network Camera section serves as a helpful reference to customizing existing
homepages or integrating with the current web server.
■ MA9321-EHTV
■ Screws / desiccant bag / double-side tape
■ Top mounting plate
■ Alignment sticker
■ Quick Installation Guide
■ T10 stardriver
■ Waterproof cable gland
Package Contents

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Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent
inconvenient or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of
the machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function,
or process.
WARNING: or IMPORTANT:: These statements indicate situations that can be
dangerous or hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might
occur to an operator.
Physical Description
Outer View
Some of the sufx syntax used in model naming are listed below:
E w/ heater for extreme weather
Fx Focal length w/ number
T w/ Remote focus lens
R w/ PoE repeater
H w/ High Dynamic Range functionality
NOTE:
Microphone
Dome cover

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Inner View
Lens (sensor) module,
3-axis adjustable
MicroSD card slot
Slide track
Microphone
contacts
J14 header
Reset button
Status LEDs
Through holes for ceiling-mount or AM-21C
Top mounting
plate
Threaded holes for AM-529
Camera
Safety tether wire
J8 header
Cable gland for Ethernet
Cable gland for I/O combo cable
Top View
Microphone

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RJ45 Ethernet port
For the installation using optional accessories, refer to
the Optional Accessories Installation Guide

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1
2
3
4
6
5
8
7
10
LAN/PoE
100~240V
AC
ON
OFF
9
GE LAN GE LAN
802.3at
24V 3.5A PoE
injector
Power Consumption
Due to its onboard heater for operation in the low temperature environments, care
should be taken when selecting the power source for the camera. Listed below are the
requirements for powering the camera:
Use conditions Power consumption & Input
≥-20ºC PoE+ - 24W (PoE Plus mid-span or switch, 42V/0.57A~0.42A)
≥-40ºC AC 24V input, 1.5A/pf:0.619, - 24W
In warmer areas that do not need a heater, a PoE+ switch can drive the camera. In areas
where temperature can drop below -20ºC, an AC 24V power adaptor is required.
• Many copper coated aluminum (CCA) and other non-standard conductors cabling
products are masqueraded as CAT5E or CAT6 cables. Please avoid using these CCA
products especially when cascading PoE cameras. It is a must to use Ethernet cables
compliant with the 3P/ETL standard.
• The camera is able to operate in low temperature environments. However, when
starting these cameras in a very low temperature condition, e.g., -40ºC, the embedded
heater may take half an hour to warm up the camera. When the temperature within the
canister reaches -10ºC, the camera automatically starts.
IMPORTANT:
Hardware Reset
The reset button is used to reset the system or restore the factory default settings.
Sometimes resetting the system can return the camera to normal operation. If the system
problems remain after reset, restore the factory settings and install again.
Reset: Press the recessed reset button. Wait for the Network Camera to reboot.
Restore: Press and hold the reset button until the status LED rapidly blinks. Note that all
settings will be restored to factory default. Upon successful restore, the status LED will
blink green and red during normal operation.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 16GB / 8GB / 32GB / 64GB and
other preceding standard SD cards.

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Mounting Options
1
1 3
2
4
With its remote focus lenses, the lens modules can be aiming at different areas
at different distances.
Below are some sample scenarios with lenses' shooting directions adapted to
them. The Zoom function is found in Conguration > Media > Image > Focus
window.
1
2
3
4
2

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1
23
4
3
3
2
1
4
#1
4
When installed at a corner, one of its lens can be turned facing downward to
cover the area directly underneath the camera.

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Ceiling Mount
For other mounting options, please refer to the Installation Guide for Optional Accessories.
The camera can be directly installed to a wall or ceiling. Refer to the following discussion
for more on pendant mount, pole mount, and corner mount options.
See the installation details below for how to install the camera to ceiling.
2. Open the dome cover by loosening 4 T10 anti-tamper screws. Turn slightly counter-
clockwise to remove the dome cover.
Network Camera
Model No: XXXXXX
MAC: 0002D1083236
Pat. 6,930,709
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Made in Taiwan
1. Jot down the camera's MAC address for later reference.
T10

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3. Remove the waterproof connectors. If you do not need to route I/O wires, leave the
plastic cap in place. If you need to connect I/O wires, keep the stainless nut.
5~6.3mm
P/N : 62XXXXXXXG
4. Attach the alignment sticker to a position you prefer. Drill screw holes and a routing hole.

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5. Route cables through the routing hole, and secure the top mounting plate to ceiling by
driving the included screws.
6. Pass an Ethernet cable through the routing hole.

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7. Hook up the tether wire between the camera and the top mounting plate.
8. Pass the Ethernet cable through the components of the waterproof cable gland.

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9. Remove part of the outer sheath, and be careful not to damage the cables inside.
10. Separate out the four pairs of wires using the 568B colour way, and make sure the
wires are nearly parallel. Make sure that you achieve the correct colour order: When you
have achieved the correct colour order and the cables are at and parallel, trim off the
wires so that 12mm is protruding from the sheath. Push the wires into the plug so that
they reach in fully. Firmly crimp the RJ45 plug so that the individual wires and the outer
sheath are all fully trapped inside the plug.
o
O
g
B
b
G
br
BR
1
2
3
4
5
6
7
8
o: white/orange stripe
O: orange solid
g: white/green stripe
B: blue solid
b: white/blue stripe
G: green solid
br: white/brown stripe
BR: brown solid

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11. Tighten and install the components of the waterproof connector.
19cm
1
2
12. Pass the I/O combo cable (if applied) through the routing hole, and attach a rubber
seal ring. Install the combo cable with the white headers inside the camera, and tighten
the stainless hex nut from the inside of the camera.

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13. Connect the white headers to J9 and J14 heades on camera PCB board. Carefully
route the cables along the the camera base.
GPIO
AC 24V
Audio Out
J9
J14
+5V
DO-
DI
GND
Ext. MIC IN
14. On the outside of the cameras, the I/O wires connection should be protected against
moisture by using putties.

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16. When the Ethernet and I/O wires connection is done and the camera is powered up, try
nd the camera using VIVOTEK's Shepherd utility.
Double-click on the camera's entry on Shepherd to open a web console with the
camera. A browser session will open.
15. Install a Micro SD card.
The program will search for VIVOTEK Video Receivers, Video Servers or Network
Cameras on the same LAN.
64GB
10
I
1
IW2
Browser
LAN
Shepherd

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Software Installation
17. Install the Shepherd utility, which helps you locate and congure your Network Camera
in the local network. If your camera comes without the CD, go to VIVOTEK’s website,
and locate the utility in the Downloads > Software page.
17-1. Run the Shepherd utility.
17-2. The program will conduct an analysis of your network environment.

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0002D1730202
IB8360-W 192.168.4.151 00-02-D1-73-02-02
MA9321-EHTV
Network Camera
Model No: MA9321-EHTV
Made in Taiwan
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
MAC:0002D1730202
R o H S
17-3. The program will search for all VIVOTEK network devices on the same LAN.
17-4. After a brief search, the installer window will prompt. Click on the MAC and model
name that matches the one printed on the product label. You can then double-click on
the address to open a management session with the Network Camera.
Forceful Password Conguration
18. The first time you log in to the camera, the firmware will prompt for a password
conguration for security concerns.
18-1. Since your camera is used for the rst time, there is no password. Enter “root” as the
user name, and nothing for the password.