Voce PR14037000 User manual

1
Part Number: PR14037000
Issue: New –December 2011

Congratulations on your purchase of the VOCE freestanding vending machine from
Crane Merchandising Systems

Contents
i
Contents Page No.
Introduction ................................................................................................................... 1
Important Safeguards ..................................................................................................... 1
Section 1 - Machine Specifications .................................................................................. 2
1.1 Specifications ...............................................................................................2
1.2 Water Filter ..................................................................................................2
1.3 External Features .........................................................................................3
1.4 Internal Features ..........................................................................................4
Section 2 - Installation (Engineer’s Procedure) ................................................................ 5
2.1 Siting your Machine......................................................................................5
2.2 Connecting the Water Supply.......................................................................5
2.3 Connecting the Electrical Supply ..................................................................6
2.4 Commissioning Procedure............................................................................6
2.5 Setting Up the Carbonator Unit (Where Fitted) ...........................................9
2.6 Warranty Card..............................................................................................10
Section 3 - How To Vend A Drink..................................................................................... 11
3.1 Selecting A Drink - Build A Drink...................................................................11
3.2 Selecting A Drink - Cold Drink Selections......................................................13
3.3 Replacing/Updating Drink Selection Decals .................................................13
Section 4 - Cleaning and Re-filling Procedures................................................................. 15
4.1 Bactericidal Cleaner......................................................................................15
4.2 De-Staining Agent.........................................................................................15
4.3 Liquid Destainer - Brewer Units....................................................................15
4.4 Cleaning Tablets - CoEx® Brewer (B2C Models) ...........................................15
4.5 Daily Cleaning & Filling Procedure................................................................15
4.6 Oltre Brewer Cleaning Procedure.................................................................19
4.7 CoEx® B2C Brewer Unit ................................................................................21
4.8 Brewer Waste Container and Chute - Daily Clean........................................22
4.9 Replacing the CO2 Bottle - Where Fitted .....................................................23
Section 5 - Service Keypad Functions .............................................................................. 24
5.1 Button 1 - Program Entry .............................................................................24
5.2 Button 2 - Brewer Open (Oltre Brewer) .......................................................24
5.3 Button 3 - Rinse/Flush ..................................................................................24
5.4 Button 4 - Brewer Clean (Oltre Brewers only)..............................................24
5.5 Button 5 - View Counters .............................................................................25
5.6 Button 6 - Test Vend.....................................................................................25
5.7 Button 7 - Cup Test.......................................................................................25
5.8 Button 8 - Park Head ....................................................................................25
5.9 Button 9 - Boiler Fill (B2C Machines)............................................................25
5.10 Button 10 - Machine Cool Down (B2C Machines) ........................................25
5.11 Button 11 - CoEx® Tablet Clean (B2C Machines) ..........................................26
5.12 Button 12 - Reset Waste Counter (F/Brew & B2C Machines).......................26
5.13 Button 13 - Syrup Prime (Still/Carbonated Machines) .................................26
5.14 Button 14 - Clear SureVend™ Error ..............................................................26
5.15 Button 15 –Start ..........................................................................................26

Contents
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Section 6 - Programming Mode....................................................................................... 27
6.1 Drink Selection Keypad ................................................................................ 27
6.2 Menu Display ............................................................................................... 27
6.3 Accessing the Programming Mode .............................................................. 28
6.4 View Diagnostics ..........................................................................................29
Section 7 –Operators Program .......................................................................................31
7.1 Data Recall Menu .........................................................................................31
7.2 Diagnostic Menu ..........................................................................................35
7.3 Price Menu ...................................................................................................35
7.4 Product Configuration Menu ....................................................................... 37
7.5 Coins In/Out Menu....................................................................................... 41
7.6 System Settings Menu.................................................................................. 41
7.7 Security Codes Menu ................................................................................... 46
7.8 Timed Events Menu ..................................................................................... 46
Section 8 - Dispense Pipe Lengths ................................................................................... 54
Section 9 - Recommended Spare Parts............................................................................55
9.1 Hygiene Kits.................................................................................................. 55
9.2 Dispense Area Components .........................................................................56
Section 10 - Error Messages and Simple Problem Solving ................................................57
10.1 Error Messages............................................................................................. 57
10.2 Simple Problem Solving................................................................................58
10.3 Machine Leaking .......................................................................................... 59
Section 11 - Decommissioning Your Machine ..................................................................60
The following Symbol is used throughout this Operators Manual:
Safety First! Take care, risk of personal injury.
Crane Merchandising Systems accepts no responsibility for damage caused to the equipment
through misinterpretation or misuse of the information contained in this manual.
© Copyright 2012 Crane Merchandising Systems

Introduction / Important Safeguards
1
Introduction
This manual provides you with guidance on the installation, daily operation and basic
maintenance of your VOCE freestanding vending machine. Crane Merchandising Systems always
recommend that a trained technician service its equipment.
Crane Merchandising Systems is committed to continuous product improvement. This means
that the information within this document, although correct at time of publication, is for
guidance only and may be subject to change without prior notice.
Important Safeguards
Always follow these basic safety precautions when operating or maintaining your machine:
1. Ensure that you and anyone who will operate or maintain your machine have this
manual available for quick and easy reference, and read all instructions carefully
before commencing work.
2. Beware of Electricity. Certain maintenance operations require your machine to
remain connected and switched on. Only trained personnel should carry out these
routines, and independently of all other operations. Observation of safe working
practices in accordance with current regulations is necessary at all times.
Important! Unless otherwise specified, always disconnect your machine from the
electricity supply before commencing work.
3. Do not operate your machine if any part is damaged until a service technician has
carried out necessary repairs and ensured that it is safe.
4. Allow your machine to cool before handling or moving.
5. Never immerse your machine in water, or any other liquid and never clean it with a
water jet.
6. If your machine should freeze up, call a service technician to check it before switching
on.
7. Ensure that you are familiar with the most recent Health and Safety at Work and
Electricity at Work Regulations.
Important! This appliance is not intended for use by persons (including children and
the infirm) with reduced physical, sensory or metal capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance
Your VOCE machine is for indoor use only and because it is a beverage machine,
should be sited in a clean and hygienic area.

Section 1 –Machine Specifications
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Section 1 - Machine Specifications
1.1 Specifications
1.1.1 General
Height.................... 1830 mm
Width .................... 705 mm
Depth .................... 790 mm
Cup Capacity ......... 600* 7-9oz (400 12oz)
*Approximate and are for guidance only.
1.1.2 Electrical Services
Voltage.................. 220 - 240 Volts AC
Current.................. 13 Amp Fused
Frequency ............. 50 Hz
1.1.3 Water Services
Pressure ................ 200 Kpa (2 Bar) - 600 Kpa (6 Bar)
Stopcock................ 15 mm BSP from rising main
All weights and dimensions are approximate and are for guidance only.
1.2 Water Filter
If your VOCE machine is fitted with a CoEx® B2C brewer, then it must be connected to the water
supply via a scale inhibiting water filter. Crane Merchandising Systems recommend and supply
the Brita AquaQuell water filter.

Section 1 –Machine Specifications
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1.3 External Features
Key:
1
Upper Graphic Panel
7
LCD Display
2
Selection Decals
8
Selection Button
3
Door Lock
9
Coin Return Button
4
SureVend™ Sensor
10
Coin Entry
5
Kickplate
11
Coin Return
6
Adjustable Foot
12
Lower Graphic Panel

Section 1 –Machine Specifications
4
1.4 Internal Features
Key:
1
Main Switch
8
Kick Plate
2
Spray Head
9
Service Keypad
3
Oltre Brewer (Coffee)
10
Cup Turret
4
Oltre Brewer (Tea)
11
Door Locking Mechanism
5
Mixing Station
12
Cup Catcher
6
Brewer Waste Container
13
Surevend Sensor
7
Waste Bucket
14
Drip Catcher Bracket

Section 2 –Installation (Engineers Procedure)
5
Section 2 - Installation (Engineer’s Procedure)
Important! It is essential that the personnel responsible for installing and servicing
your machine, understand the following:
1. The installation and commissioning of your machine should only be carried out by a
trained and authorised service technician.
2. All water and electrical services must be correctly and safely connected.
3. All covers must be replaced correctly and securely and your machine left in a safe
condition.
2.1 Siting your Machine
1. Your machine is only suitable for indoor use, we recommend that it be situated in an
area with an ambient temperature not below 10º C and not exceeding 30º C. Your
machine should be located near the appropriate water and electrical services as
detailed in sub-section 1.1 Specifications.
2. Prior to placing your machine in its final location, ensure that there is sufficient access
space available via passageways, stairs, lifts, etc.
3. To ensure adequate ventilation, 100 - 150 mm (4 - 6 inches) clearance must be
allowed between the back of the cabinet and the wall.
4. Open the door using the key provided. Remove transit packing and installation kit.
Check for visual signs of damage which may have occurred during transit. If your
machine is damaged or any parts are missing, you must contact the supplier
immediately.
5. Level your machine in both the front-to-back and side-to-side planes by adjusting the
feet. Ensure that the door opens and closes easily and the lock operates correctly.
2.2 Connecting the Water Supply
1. Your machine should be situated within 1 metre of a drinking water supply from a
rising main, terminating with a W.R.C. approved 15mm compression stop-tap.
N.B. The water supply should comply with both the Statutory Instrument No.1147 -
“Water, England and Wales” and The Water Supply (Water Quality) Regulations 1989.
Water pressure at the stop-tap must be within the limits 2 - 6 Bar (200 Kpa - 600 Kpa).
2. Freshbrew & B2C Machines: If your VOCE machine is fitted with an Oltre brewer, or
CoEx® B2C brewer, then it must be connected to the water supply via a water filter.
This filter must be of food grade quality and able to remove temporary hardness
(scale), heavy metals (lead, copper, iron, and cadmium), chlorine and any organic
pollutants/discolouration.
Crane Merchandising Systems recommend and supply the
Brita AquaQuell water filter.

Section 2 –Installation (Engineers Procedure)
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Warning! If your Freshbrew or B2C machine is connected to a water supply and used
without a water filter as specified above, your warranty will be void.
3. Connect the flexi-hose supplied with your machine to the stopcock ensuring that the
seal is fitted correctly. Flush the water supply before connecting the machine.
N.B. When connecting your machine to a water supply always use a new flexi-hose
(such as the one supplied). Never re-use an existing hose.
4. Connect the hose to the inlet valve located on the rear of your machine. Ensure that
the seal is correctly fitted. Ensure that all water supply fittings are tight.
5. Turn on the water supply at the stop tap and check for leaks. Prime the water filter
(where fitted) following the instructions supplied by the filter manufacturer.
2.3 Connecting the Electrical Supply
Safety First!
The electrical safety of this appliance can only be guaranteed if it is correctly and
efficiently earthed, in compliance with National and European regulations on
electrical safety. Always ensure that the earthing is efficient. If you have any doubts,
contact a qualified technician to check the system.
The manufacturer declines all liability for damage resulting from a system which has
not been earthed. On no account should it be earthed only to the water supply pipe.
The appliance must be connected to mains protected by a certified safety switch
(double pole) with a capacity appropriate for the application and in compliance with
National and European regulations on electrical safety.
The appliance must be connected to a 230 Volt 50Hz 13 amp fused switched socket
outlet, installed to the latest edition of the IEE regulations, using a 3 pin BS approved
13 amp fused plug for UK and in compliance with National and European regulations
on electrical safety in other countries
Important: If the mains lead becomes damaged in any way it must be replaced by a
special lead available from the manufacturer.
2.4 Commissioning Procedure
A trained installation engineer must carry out the following procedure before your machine can
be used for the first time. Ensure that the electrical and water services to the machine are
connected correctly. Check for leaks in the water supply.
1. Open the front door of your machine.
2. Ensure that the waste bucket is fitted correctly. Clip the level detector and overflow
pipes correctly onto the rim of the bucket.
3. Cup Turret. Remove the lid and fill the tubes with the correct size cups for the cup
catcher type fitted to your machine. Allow the cups to drop into the tubes directly
from the packaging. DO NOT touch the cups with your hands.

Section 2 –Installation (Engineers Procedure)
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Important: Do not fill the tube directly above the cup dispense position. Allow the
cup turret motor to rotate a full tube to the cup dispense position when the machine
is powered up. Rotating the cup turret by hand will damage the mechanism.
Note: If you are loading paper cups, first inspect each pack for damage to the cup
rims. Damaged cups must not be used.
4. Turn the machine on with the main switch on the back panel. The cup turret
mechanism will index the first available cups to the dispense position and drop the
cup stack into the cup drop mechanism. Fill the remaining empty cup stack with cups
and replace the lid.
5. All Models: The water inlet valve will open and
the heater tank will start to fill. As the water
heats, ensure that no water overflows from the
heater tank overflow pipe into the waste bucket.
When the machine has powered up, the LCD will
display the message as shown opposite. Check
the system for leaks.
Note! The machine has a safety cut-out which
will only allow the heater tank to fill for a
maximum of two minutes. If after power-up the
heater tank has not filled within this time, the
mains power supply should be switched off and
then on again to reset the heater tank time-out.
After the above message the “Sorry Out Of Service Water Tank Heating” message is
displayed.
6. B2C Models: While the machine is powering up, the LCD will display the Initialising
message. As the machine initialises a small amount of water is pumped through the
system and is discharged into the waste bucket.
7. Before using the B2C machine for the first time it is necessary to purge the water
system to ensure any water left in the system during transport is purged. When the
machine enters standby press button 9 on the Service Keypad fitted inside the door.
The machine will pump approximately 400ml of water through the system
discharging it into the waste bucket.
Important: Should the machine fail to fill correctly or leak, turn off the stopcock and
the power to the machine before investigating the fault.
8. Check the LCD display on the front of the machine to ensure that the water has
heated to the correct temperature and that the machine is in standby mode.

Section 2 –Installation (Engineers Procedure)
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A machine set to free vend mode will alternate the messages:
N.B. Messages displayed in standby mode will change depending upon the monetary
device fitted and how the machine is set up during programming.
9. All Models: Rotate soluble/freshbrew ingredient canister outlets to upright position.
Remove each canister in turn and fill with the correct ingredient
DO NOT place the canister on the floor or overfill with ingredient.
10. B2C Models: Close the outlet slide to seal the fresh beans canister outlet before
removing the canister from the machine.
DO NOT place the canister on the floor.
Fill the canister with fresh coffee beans. The canister has a capacity of approximately
3.5 kgs. Refit the canister lid and fit the canister into the machine, ensuring that it is
located correctly. Open the outlet slide to ensure correct operation.
N.B. To maintain optimum drink quality, Crane Merchandising Systems recommend
that the bean canister is replenished on a daily basis.
11. Press the Cup Test button (7), located in the Service Keypad on the rear of the door
and ensure that a cup is ejected cleanly from the cup drop unit.
12. Press the Park Head button (8), located in the Service Keypad on the rear of the door
and ensure that the dispense head moves to its fully extended position. Press the
button again to return the dispense head to its correct (homed) position.
13. Freshbrew Models: Ensure the brewer guard and brewer waste container are fitted
correctly. Slide the container into position directly under the brewer.
14. B2C Models: Ensure that the brewer waste container is fitted correctly beneath the
CoEx® brewer unit and tea brewer unit (if fitted).
15. Referring to Sections 6 & 7 of this manual, Programming Mode and Operators
Program, use the menu selections available to programme the required settings for
correct machine operation e.g. drink prices, disable selections, time and date etc.
16. If fitted, check that the coin mechanism and cash box operate correctly. Fill the coin
tubes with correct coinage. Ensure coin return mechanism functions correctly.
17. Operate the machine through its complete range of selections to ensure that each
vend is correctly dispensed.
18. Close the cabinet door. Ensure that the machine is left in a clean and safe condition.

Section 2 –Installation (Engineers Procedure)
9
2.5 Setting Up the Carbonator Unit (Where Fitted)
1. Open the cabinet door. Fit the seal (1), provided in the
installation kit, to the regulator as shown in the
photograph. Connect the regulator to the gas bottle.
2. Tighten the locknut. Carefully lift the cylinder into the
machine ensuring that the gas supply pipe is not
trapped or obstructed in any way.
Safety First! The cylinder may be heavy. Always follow
the correct procedure when lifting heavy objects.
3. Secure the gas bottle with the safety chain. Turn on the
gas supply from the bottle and ensure that the
regulator (2) is indicating a gas pressure of 35 PSI.
4. Place the carbonator overflow pipe into the waste
bucket. Fill the carbonator water bath with clean cold
water until it starts to flow from the overflow pipe.
5. Switch on the carbonator unit using the Cold Unit
switch located near the power supply.
6. Place the syrup containers in the bottom right-hand side of the cabinet and insert the
dip tubes into the containers ensuring that the correct flavours correspond to the
drinks displayed on the selection decals.
7. Prime the syrup selections ready for use by
pressing button 13 on the service keypad. The
LCD will display the screen opposite.
N.B. Ensure that the waste bucket is empty and
in place before priming the pumps.
8. To prime syrup pump 1, press and hold button 1 on the drink selection keypad until
the syrup appears from the dispense head. Repeat for syrup pump 2 by pressing and
holding button 2 on the drink selection keypad. Press the X (Exit) key to return the
machine to standby mode. Empty the waste bucket and refit to the machine.
9. Test vend the carbonated drinks to ensure correct operation of carbonator unit.
Check for leaks and ensure that the machine is left in a clean and safe condition.
Close the door.
N.B. If a still unit is fitted ensure that the ingredient timers for syrup drink 1 and 2 are
set to 6 seconds (recommended).
1
2

Section 2 –Installation (Engineers Procedure)
10
2.6 Warranty Card
Please complete and return the warranty card that comes with the machine. Use the card to
note any problems you encountered during installation, your feedback helps us to improve our
products and services. Return the warranty card, whether problems were encountered or not.
Failure to do so may invalidate your warranty.

Section 3 –How to Vend a Drink
11
Section 3 - How To Vend A Drink
VOCE machines are available with an intuitive build a drink interface or can be used with a
numeric selection menu. Both selection methods allow the user to produce a drink to their
preferred taste and strength.
3.1 Selecting A Drink - Build A Drink
Drink selections are made by pressing the appropriate selection buttons on the keypad and then
utilising the keypad strength selection buttons and the LCD display to alter the drink strength
and to add milk/sugar to suit the customer’s personal preference. When in standby mode, all
available drink selection buttons will be lit indicating that the drink is able to be selected. At this
time the Milk, Sugar and Start buttons are not lit.
The following example describes how to vend a Freshbrew Tea selection from a freshbrew
machine set to “Free Vend”
1. Press selection for Freshbrew Tea on the keypad.
All of the other selections buttons will be
extinguished, the Milk, Sugar and Start buttons
will light up and the machine exits from standby
mode. The LCD will display the screen as shown
opposite.
N.B. The default strength setting for this drink selection is Normal as shown.
2. To obtain a Strong or Mild beverage it is necessary to press the current drink
selection button. Pressing will step through the Strong and then Mild selections.
3. If the customer requires milk it is necessary to
press the milk button.
4. If Extra Milk is required the customer presses the milk button a second time. A third
press will enable the minimum amount of Milk selection.

Section 3 –How to Vend a Drink
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5. If the customer requires sugar it is necessary to
press the sugar button.
6. If Extra Sugar is required the customer presses the sugar button a second time. A
third press will enable the minimum amount of Sugar selection.
7. Once the required drink has been selected, press the Start button on the keypad. All
lit buttons will be extinguished apart from the drink selection button which flashes
indicating that the drink is being vended.
Unless the customer has placed their own cup
into the dispense area, a cup will automatically
be ejected from the cup drop unit into the
dispense area and the drink selection will be
delivered into the cup. Whilst this operation is
in progress the LCD will display the screen
shown opposite.
8. After the beverage has been dispensed the LCD will display the message Thank You
and the machine will beep once. The message on the display will change to read
Please remove cup. The drink can then be carefully removed from the dispense area
and the machine will return to standby mode.
9. Certain drink selections do not allow the
strength option to be selected or milk added.
For example, if the customer presses the
Cappuccino selection button, all of the other
selection buttons will be extinguished, the
Sugar and START buttons will light up and the
LCD will display the screen opposite.
The customer can either press the START button to vend the drink or first press the
sugar button in order to add sugar to their taste as described previously.

Section 3 –How to Vend a Drink
13
10. Other drink choices do not allow the strength
option or milk/sugar to be selected. For
example, if the customer presses the
Chocolate selection button, all of the other
selection buttons will be extinguished, the
START buttons will light up and the LCD will
display the screen opposite. The customer
simply presses the START button and the
machine will vend the drink as described above.
3.2 Selecting A Drink - Cold Drink Selections
VOCE machines may be fitted with either a chiller or carbonator unit allowing cold water and
flavoured drinks to be vended, either still or both still and sparkling.
The following example describes how to vend a cold flavoured drink from a VOCE machine fitted
with a carbonator unit.
1. Press the selection button for the cold flavoured
drink required on the keypad. All of the other
drink selection buttons will be extinguished, the
START button will light up and the machine exits
from standby mode. The LCD will display the
screen as shown opposite.
N.B. The default setting for cold drink selections is still.
2. To obtain a Sparkling drink press the current drink selection button. Pressing the
button again will revert back to the Still setting.
3. Once the drink has been selected, press the START button on the keypad. The drink
selection button will flash indicating that the drink is being vended. Unless the
customer has placed their own cup into the dispense area, a cup will automatically be
ejected from the cup drop unit into the dispense area and the drink selection will be
delivered into the cup. Whilst this operation is in progress the LCD will display the
“Serving” screen
4. After the cold drink has been dispensed the LCD will display the message Thank You
and the machine will beep once. The message on the display will change to read
Please remove cup. The drink can then be removed from the dispense area and the
machine will return to standby mode.
3.3 Replacing/Updating Drink Selection Decals
Self-adhesive drink selection and pricing decals are mounted onto a decal carrier located behind
the main panel. To update drink pricing or replace drink description decals, proceed as follows:
1. Open the front door of the machine.
2. Carefully remove the decal carrier from the machine. Place the decal carrier face-up
on a clean, flat surface.

Section 3 –How to Vend a Drink
14
3. Updating drink pricing: Carefully remove the previous price decals from the drink
selection decals. Update the prices where necessary using new self-adhesive decals.
These are available as spares from the manufacturer.
4. Updating drink selections and pricing: When updating selection decals and prices it
may be necessary to use a new decal carrier. These are available as spares from the
manufacturer.
Peel the relevant drink selection decals from their backing sheet and apply to the
decal carrier using the printed guides.
Important: Ensure that drink selections used relate to drink choices programmed into
the machine software.
Apply price decals as described above.
5. Place the decal carrier ensuring that the drink selections are visible through the pre-
cut viewing area.
6. Close the front door and ensure that the machine returns to standby mode.

Section 4 –Cleaning and Re-filling Procedure
15
Section 4 - Cleaning and Re-filling Procedures
The quality of drinks produced by the VOCE can only be maintained if the machine is cleaned
regularly following the schedule outlined. Before carrying out the daily cleaning procedure
described on the following pages, it is recommended that you have the following materials to
hand:
•Bactericidal Cleaner
•De-Staining Agent
•Cleaning Cloths
•Paper Towels
•Small Brush
•Two Large Buckets
•Disposable Gloves
•CoEx® Cleaning Tablets (B2C machines)
4.1 Bactericidal Cleaner
This can either be a liquid or powder agent which should be dissolved in clean water in
accordance with the instructions on the product packaging. The solution should be used for
cleaning machine components and wiping surfaces during the cleaning operation.
4.2 De-Staining Agent
This is a liquid or powder agent which should be dissolved in clean water in accordance with the
instructions on the product packaging. The solution can be used on heavily soiled or stained
components such as buckets and drip trays. Items or surfaces cleaned with this solution must be
rinsed in clean water to remove traces of the cleaning agent.
4.3 Liquid Destainer - Brewer Units
Crane Merchandising Systems recommends that a liquid destaining product is used for cleaning
the brewer units fitted to VOCE freshbrew machines. The product must be used in accordance
with the instructions on the product packaging, following all health and safety guidelines. A
detailed procedure for cleaning the brewer units is outlined on pages 22 - 25 of this manual.
4.4 Cleaning Tablets - CoEx® Brewer (B2C Models)
Crane Merchandising Systems recommends that the brewer cleaning tablets supplied with the
machine are used exclusively for cleaning the CoEx® brewer fitted to VOCE B2C machines. These
are available from your machine supplier in packs of 30 - part number ZC10598000. A detailed
procedure for cleaning this brewer unit is outlined in sub-section 4.7 CoEx® B2C Brewer Unit.
4.5 Daily Cleaning & Filling Procedure
Important: It is necessary to carry out the cleaning and maintenance procedure outlined on the
following pages on a regular basis, either at the end of the day or at the start of the day before
the machine is in constant use.

Section 4 –Cleaning and Re-filling Procedure
16
Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with the
instructions on the product packaging. Open the door of the machine.
4.5.1 Ingredient Canisters - Removal and Clean
1. Rotate canister outlets to upright position. Remove
the ingredient canisters. DO NOT place them on the
floor.
2. With a clean, damp sanitised cloth, remove any
ingredient build up on the exterior of the canisters,
paying particular attention to the area around the
canister outlets. Ensure canister outlets are dried
thoroughly after cleaning.
4.5.2 Whipper System
1. Twist and remove mixing bowls and steam hoods (a).
2. Remove the dispense pipes (b) from the plastic
dispense block.
3. Turn the whipper base (c) anti-clockwise until it
releases (first click). Remove mixer units (d) and
impeller (e). Turn the whipper base (c) anti-clockwise
again (second d click), pull the whipper base from
the shaft.
4. Clean all of the mixing system parts, including the
steam hoods, mixing bowls and dispense pipes
thoroughly in the diluted bactericidal cleaner solution.
Rinse all components with clean water and dry
thoroughly before refitting to machine.
5. Remove and clean the extract tray (see sub-section 4.5.3 Extract Tray for details).
6. Refit the whipper base. Push the whipper base onto
the motor shaft with the “arrow” symbol lined up
with the motor plate fixing screw (f) as shown. Turn
the whipper base clockwise until it locates with the
first (click) locking position (g). Ensure “0” ring (h) is
correctly located as shown.
e
d
c
g
f
h
a
b