vostronpbx SNOM300 User manual

vostronpbx
user guide
SNOM300 Handsets

vostronpbx
snom300 detailed user guide
© vostron limited 2007 Page 2 of 13
Introduction
T is guide gives a brief overview of t e functionality and features of your Telep one Handsets, a copy is also
available at www.vostron.com
Handset support is given on t e VOSTRON support desk, please telep one 02380 111 111 and select
support from t e Menu.
Table of Contents
Display ..................................................................................................................................................... 3
Keypad .................................................................................................................................................... 3
Dialling on Line 1 ..................................................................................................................................... 4
Dialling on Line 2 ..................................................................................................................................... 4
Redial ...................................................................................................................................................... 4
Directory ................................................................................................................................................. 5
Input Modes ............................................................................................................................................ 5
Terminating a call .................................................................................................................................... 6
Incoming call ........................................................................................................................................... 6
Accepting a call ....................................................................................................................................... 6
Transferring a call.................................................................................................................................... 6
Pick-Up Groups ....................................................................................................................................... 7
Voicemail. ................................................................................................................................................ 7
Denying/blocking a call ......................................................................................................................... 10
Adjusting t e volume ............................................................................................................................ 10
Mute / Un-mute .................................................................................................................................... 10
DND Mode on/off ................................................................................................................................. 10
Handset / Handsfree / Headset ............................................................................................................ 10
Menus ................................................................................................................................................... 11
Call Forwarding ..................................................................................................................................... 11
Call Waiting ........................................................................................................................................... 12
Display Contrast .................................................................................................................................... 12
Volume Settings .................................................................................................................................... 12
Making a call from t e web interface ................................................................................................... 13

© vostron limited 2007
Display
In idle stat
e, t e p one s ows t e time as well as t e
second row
s ows t e currently selected audio device. Additional information like
'Missed calls', 'DND' etc. are displayed respectively at t e second
Keypad
Under t e Display, you will find an array of keys. T ere are four sectors to t e keypad:
Sector 1
Cancel Key –
Cancels actions or commands
Navigation Key –
for Navigation (left, rig t, up and down)
Enter Key –
To confirm actions, selections or
commands.
Sector 2
Volume Control
(see volume control section).
Turns Speaker on or off
Sector 3
T e numeric keypad wit t e keys 0 to 9, *, and # is used to enter digits and
letters.
Depending on t e operating mode, different
•
Entry of digits only (e.g., w en dialling a p one number)
•
Typing in letters and digits by pressing t e keys
repeatedly (similar to a cellular p one), etc.
Sector 4
An incoming call is ind
icated by t e fast
key.
To put t e call on old, press t e key again. To pick up a
LED, press t e corresponding key.
Line 1 All calls
come in to Line 1
indicated by t e fast
corresponding key. To put t e call on old, press t e key again. To pick up a call on
old,
as indicated by t e slow
Line 2
If Line 1 is busy, calls will come in to L
t e andset and t e LED adjacent to t e button will flas . To pick up t e call
t
e corresponding key.
music will be played to t e Line 1 caller.
Redial
Takes you to t e Redial Menu (see below)
Directory
Takes you to t e Directory Menu (see below)
Transfer
For Transferring
Mute
Mutes t e Microp one on your current conversation.
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snom300 detailed user guide
e, t e p one s ows t e time as well as t e
extension number in t e top row
of t e display. T e
s ows t e currently selected audio device. Additional information like
'Missed calls', 'DND' etc. are displayed respectively at t e second
row if needed.
Under t e Display, you will find an array of keys. T ere are four sectors to t e keypad:
Cancels actions or commands
for Navigation (left, rig t, up and down)
To confirm actions, selections or
(see volume control section).
Turns Speaker on or off
T e numeric keypad wit t e keys 0 to 9, *, and # is used to enter digits and
Depending on t e operating mode, different
actions can be performed:
Entry of digits only (e.g., w en dialling a p one number)
Typing in letters and digits by pressing t e keys
repeatedly (similar to a cellular p one), etc.
icated by t e fast
-blinking LED of t e
trunk line. To pick it up, press t e corresponding
To put t e call on old, press t e key again. To pick up a
call on old, as indicated by t e slow
come in to Line 1
if t e Telep one is not in use. Incoming calls are
indicated by t e fast
-blinking LED adjacent to t e button. To
pick a call up
corresponding key. To put t e call on old, press t e key again. To pick up a call on
as indicated by t e slow
-
blinking LED, press t e corresponding key.
If Line 1 is busy, calls will come in to L
ine 2. A background wa
r
t e andset and t e LED adjacent to t e button will flas . To pick up t e call
e corresponding key.
T e conversation on
Line 1 will be put on old and old
music will be played to t e Line 1 caller.
Takes you to t e Redial Menu (see below)
Takes you to t e Directory Menu (see below)
For Transferring
Calls (see ‘Transferring a Call’ below)
Mutes t e Microp one on your current conversation.
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snom300 detailed user guide
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of t e display. T e
trunk line. To pick it up, press t e corresponding
call on old, as indicated by t e slow
-blinking
if t e Telep one is not in use. Incoming calls are
pick a call up
, press t e
corresponding key. To put t e call on old, press t e key again. To pick up a call on
blinking LED, press t e corresponding key.
r
ning tone will beep in
t e andset and t e LED adjacent to t e button will flas . To pick up t e call
press
Line 1 will be put on old and old

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snom300 detailed user guide
© vostron limited 2007 Page 4 of 13
Dialling on Line 1
T ere are two met ods to begin a call from t e idle state of t e snom300. You can eit er dial wit t e andset
resting in t e cradle and t en pick up t e andset or press speaker key to use t e speakerp one or you can
pick up t e andset or press speaker key and t en dial t e number. In t e latter case, press to indicate t at
t e number is complete and dialling can commence.
T e snom300 s ows t e current communication status in t e display.
Dialling on Line 2
If you ave a call active on Line 1 you can establis a second call on Line 2 by pressing t e L2 Key on t e rig t
and side on t e telep one. Pressing L2 will automatically put Line1 on old and play old music to t e caller
eld on t at line.
You can now dial t e telep one number you wis to reac , remember to press to complete t e dial.
Redial
Press t e Redial Key to redial number you ave recently dialled. Use t e Down-scroll key to scroll t roug t e
numbers you ave recently dialled, and t en t e rig t scroll key to select dial. W en t e display displays t e
correct number and t e word ‘Dial’, press .

© vostron limited 2007
Directory
Press t e Directory Key to input your
T e first time you use t is key, you will see <New Item> disp
Press
to Edit (or Add) a new entry. (see Input Modes below).
After entering t e name of t e contact, press
T e contact will be saved.
In order t
o enter subsequent contacts in directories, use t e Up
Input Modes
Depending on t e context, various types of input are possible. T e active input mode is indicated in t e lower
rig t corner of t e display:
NOTE:
Users may accidentally c ange t e input mode from numerical
(displaying 123) to alp anumerical (displaying abc)
dialling a number and use t e down key until t e active input mode displays 123.
Key mapping for input:
Key
Left
rig t
Up
Down
As mentioned in t e table above, you may use
specific input mode for diall
ing a number, t e p one saves t is mode as default for future use. If you discover
during dial
ling t at you want to use a different mode, press t e
s own and continue dialling.
To Type t e word ‘Jo n’, ensur
e you use t e down
Down Scroll key to select ‘abc’ and press t e 6 key t ree times in quick succession, t en t e 4 key twice in
quick succession, t en t e 6 key twice in quick succession. If you
you can insert anot er c aracter from t e same numeral key. W en you are appy wit t e word you ave
typed, press .
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snom300 detailed user guide
Press t e Directory Key to input your
favourite numbers.
T e first time you use t is key, you will see <New Item> disp
layed on t e screen, wit Edit on t e bottom rig t.
to Edit (or Add) a new entry. (see Input Modes below).
After entering t e name of t e contact, press
, t en enter t e number of t e contact and press
o enter subsequent contacts in directories, use t e Up
-
Scroll key to select <New Item>.
Depending on t e context, various types of input are possible. T e active input mode is indicated in t e lower
Users may accidentally c ange t e input mode from numerical
(displaying 123) to alp anumerical (displaying abc)
. To rectify t is, start
dialling a number and use t e down key until t e active input mode displays 123.
Key
Description
Left
moves t e cursor left
rig t
moves t e cursor rig t
Up
backspace
Down
c ange edit mode
As mentioned in t e table above, you may use
‘Navigation Down’ key
to c ange t e input mode. After using a
ing a number, t e p one saves t is mode as default for future use. If you discover
ling t at you want to use a different mode, press t e
‘Navigation Down’ key
until t e rig t mode is
e you use t e down
-
scroll key to Select ‘ABC’ and press t e 5 key once. Use t e
Down Scroll key to select ‘abc’ and press t e 6 key t ree times in quick succession, t en t e 4 key twice in
quick succession, t en t e 6 key twice in quick succession. If you
delay t e successive presses of t e same key,
you can insert anot er c aracter from t e same numeral key. W en you are appy wit t e word you ave
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layed on t e screen, wit Edit on t e bottom rig t.
, t en enter t e number of t e contact and press
again.
Scroll key to select <New Item>.
Depending on t e context, various types of input are possible. T e active input mode is indicated in t e lower
to c ange t e input mode. After using a
ing a number, t e p one saves t is mode as default for future use. If you discover
until t e rig t mode is
scroll key to Select ‘ABC’ and press t e 5 key once. Use t e
Down Scroll key to select ‘abc’ and press t e 6 key t ree times in quick succession, t en t e 4 key twice in
delay t e successive presses of t e same key,
you can insert anot er c aracter from t e same numeral key. W en you are appy wit t e word you ave

© vostron limited 2007
Terminating a call
End calls by placing t e andset on its cradle, pressing t e ook switc , or pressing
will terminate t e call and return to t e idle state.
Incoming call
W en your snom300 is called, it rings and displays t e following screen:
Accepting a call
Picking up t e andset or pressing tick key will accept t e call. T e snom300 is now in a call.
Key mapping:
Key Description
L1/L2 key
Hold/Resume call
Transfer Transfer call
Speaker Hands-
free mode on/off
Tick Headset mode on/off
Mute Mute/Un-
mute t e microp one
Volume C ange t e volume
See below for furt er particulars.
Transferring a call
T ere are two ways you can transfer a call; Blind Transfer and Announced Transfer.
Blind Transfer
Blind Transfer
enables you to quickly transfer a call to anot er andset wit out warning t e person you are
transferring t e call to.
W en you wis to Blind Transfer a call to a colleague, press t e Transfer Button on t e Keypad and dial t e
extension number of t e Tele
p one you wis to transfer t e call to and press
transferred to t e extension you dial
Announced Transfer
Announced Trans
fer enables you to
transfer t e call (to establis w et er t ey are able to accept t e call).
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snom300 detailed user guide
End calls by placing t e andset on its cradle, pressing t e ook switc , or pressing
Cancel
will terminate t e call and return to t e idle state.
W en your snom300 is called, it rings and displays t e following screen:
Picking up t e andset or pressing tick key will accept t e call. T e snom300 is now in a call.
free mode on/off
mute t e microp one
T ere are two ways you can transfer a call; Blind Transfer and Announced Transfer.
enables you to quickly transfer a call to anot er andset wit out warning t e person you are
W en you wis to Blind Transfer a call to a colleague, press t e Transfer Button on t e Keypad and dial t e
p one you wis to transfer t e call to and press
. T e call will be immediately
transferred to t e extension you dial
led.
fer enables you to
speak to person you are trying to transfer a call to before you actually
transfer t e call (to establis w et er t ey are able to accept t e call).
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snom300 detailed user guide
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Cancel
key. T e snom300
Picking up t e andset or pressing tick key will accept t e call. T e snom300 is now in a call.
enables you to quickly transfer a call to anot er andset wit out warning t e person you are
W en you wis to Blind Transfer a call to a colleague, press t e Transfer Button on t e Keypad and dial t e
. T e call will be immediately
speak to person you are trying to transfer a call to before you actually

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© vostron limited 2007 Page 7 of 13
To make an announced transfer, pick up an available line (if Line 1 is used by t e incoming call, use Line 2) by
pressing an L1 or L2 button and dial t e extension number of t e telep one you wis to transfer t e call to
followed by .
If t e person you are trying to transfer t e call to picks up t e p one, you can transfer t e call to t em by
pressing t e Transfer key followed by . If t ey do not wis to accept t e call, press and t en retrieve t e
original caller by selecting t e L1 or L2 key wit a flas ing amber lig t next to it.
Pick-Up Groups
Pick-Up groups are defined by your office administrator and enable you to pick up a call ringing on any
Telep one in your Pick-Up group.
If you ear anot er p one ringing and you want to collect t e call on your Telep one, press . T e
call will be collected on your Telep one.
Voicemail.
To access your voicemail, dial . You will t en be presented wit a series of options.
Listen to voicemail messages
Advanced options, press 1 to reply to message if left by a VOSTRON telep one in your Company.
Play previous message
Repeat current message
Delete current message
Forward message to anot er mailbox
Save message in a folder
Help; rewind during message playback
Exit; skip forward during message playback
Mailbox options:
Record your unavailable greeting
Record your busy greeting
Record your name (will be played to vostronpbx users w en you leave t em a voicemail)
You may also collect your voicemail from t e VOSTRON website, your email account or by remote access (if
enabled by your system administrator).

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Web voicemail:
Go to www.vostron.com in a web browser, Select Support and
Voice control.
You will be taken to t e vostronpbx log-in page, enter your web
username and password and click ‘Log In’.
Once logged in, select Messages
T e Messages section enables you to sort and listen to
messages or view faxes t roug t e vostronpbx web
interface.
T ere are t ree options available in t e initial menu, All
Messages displays bot Voicemail and Faxes for your
mailbox, Voicemail displays only voicemail and Faxes.
All Messages, Voicemail OR Faxes
‘All Messages’ will display all received messages, (Voicemails and Faxes) for a desired mailbox.
By selecting eit er voicemail or faxes, you will be presented
wit just voicemail or just faxes
Viewing and Searc ing Messages
To view t e messages for a desired mailbox, click on your
mailbox, a new page will load, titled: Inbox messages for
123456789 (Example number only)
Select t e Directory you want to view (Inbox by default, unless you ave moved messages) and specify t e
Start Date and End Date for your searc .
Specify t e Minimum / Maximum Duration if you wis to specify ow long (in seconds) t e messages in t e
searc results will be and enter eit er t e entire or part of t e number w o may ave left t e message you are
searc ing for. Click update to refine your results.

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If you just want to see all results, ensure t e Start Date and End Date are sufficiently far apart and leave all
ot er fields blank.
Playing, Viewing, Copying and Moving Messages.
Clicking on any Voicemail message will launc your computers media player and t e message will play, clicking
on any Fax will launc your computers .pdf viewer and display a fax.
If you wis to move t e sound file or save a copy, tick t e c eck box of t e desired message and click t e
"Copy or move selected >>" button.
First select if you wis to copy or move t e desired file in t e first drop-down menu, t en use t e second drop-
down to c ange t e directory t e message is in or use t e t ird drop-down menu to move or copy t e
message to anot er mailbox. Click t e "Save" button. T e message as now been copied/moved to t e desired
location.
Voicemail to Email :
VOSTRON will email your email account eac time you receive a voicemail, wit your voicemail attac ed as a
.wav file. Click t e voicemail to listen to it on your PC.
Voicemail – Remote Access :
If enabled by your system administrator, it is possible to dial in to your voicemail remotely. You must enter
your mailbox number and PIN number (supplied by your system administrator) to access your voicemail.

© vostron limited 2007
Denying/blocking a call
W en t e snom300 signals an incoming call, you ave t e option to deny t e call wit
Adjusting the volume
In idle state or w ile making a call, you can use t e volume keys to increase or lower t e volume of t e audio
device (casing speaker, andse
t, eadset) you are currently using.
Key mapping:
Key
Description
Volume -
Reduces t e volume in steps.
Volume
+
Increases t e volume in steps.
Tick
Sets t e volume and returns to
idle state.
Cancel
Returns wit out setting t e
volume.
Mute / Un-mute
To mute t e microp one during a call, press t e
microp one again.
Do not Disturb
Accept Calls/Refuse Calls
Do Not Disturb
routes calls to t e ‘forward location’ for unanswered calls to
your extension. T is location is defined by your system administrator and is
usually your voicemail box.
If t is mode is
will no longer come t roug to yo
ur tele
undisturbed. If t ere is a mailbox set up for you, t e call will be redirected to it by
You can c ange your Do Not Disturb settings from anyw ere using t e vostron
Go to: vostron.com 
Support
select your extension and select Accept Calls/Refuse Calls in t e Do Not Disturb dropdown menu. (If you do
not know your username and password, see your system administrator).
Hand
set / Handsfree / Headset
vostron
snom300 detailed user guide
Denying/blocking a call
W en t e snom300 signals an incoming call, you ave t e option to deny t e call wit
Adjusting the volume
In idle state or w ile making a call, you can use t e volume keys to increase or lower t e volume of t e audio
t, eadset) you are currently using.
Description
Reduces t e volume in steps.
Increases t e volume in steps.
Sets t e volume and returns to
idle state.
Returns wit out setting t e
volume.
To mute t e microp one during a call, press t e
Mute key in Sector 4. Press Mute
again to enable t e
routes calls to t e ‘forward location’ for unanswered calls to
your extension. T is location is defined by your system administrator and is
If t is mode is
set to ‘Refuse Calls’, incoming calls
ur tele
p one and you will be completely
undisturbed. If t ere is a mailbox set up for you, t e call will be redirected to it by
vostron
You can c ange your Do Not Disturb settings from anyw ere using t e vostron
pbx
web interface.
Support
Actions  Voice Control  Login 
Features
select your extension and select Accept Calls/Refuse Calls in t e Do Not Disturb dropdown menu. (If you do
not know your username and password, see your system administrator).
set / Handsfree / Headset
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snom300 detailed user guide
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key.
In idle state or w ile making a call, you can use t e volume keys to increase or lower t e volume of t e audio
again to enable t e
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web interface.
Features
 Telep ones ,
select your extension and select Accept Calls/Refuse Calls in t e Do Not Disturb dropdown menu. (If you do