Wahsega Labs Carina WL-IC-SMT-SIP-I-W-R-CAR User manual

www.wahsega.com
Carina Indoor Surface Mount
IP Intercom
User’s Guide
Getting Started
This step-by-step guide will help you configure your Wahsega
Indoor Surface Mount IP Intercom.

Preface
Important Notice
This manual and any examples contained herein are provided “as is” and are
subject to change without notice. Wahsega reserves the right to make changes
to its products without notice and advises its customers to obtain the latest
version of relevant information before placing orders and to verify that the
information being relied on is current.
No title to or ownership of the hardware, software and designs described in
this document or any of its parts, including patents, copyrights and trade
secrets, is transferred to customers. Wahsega makes no representations or
warranties regarding the contents of this document. Information in this
document is subject to change without notice and does not represent a
commitment on the part of Wahsega Labs, LLC.
Copyright Notice
© 2021 Wahsega Labs, LLC. All rights reserved
Reproduction, adaptation, or translation of this manual is prohibited without
prior written permission of Wahsega Labs Company, except as allowed under
the copyright laws.
Trademarks
Wahsega and the Wahsega logo are trademarks of Wahsega Labs, LLC. All
other brand and product names are trademarks, service marks, registered
trademarks, or registered service marks of their respective companies.

Table of Contents
PREFACE .......................................................................................................I
Important Notice.............................................................................................................i
Copyright Notice .............................................................................................................i
Trademarks.......................................................................................................................i
CHAPTER 1: OVERVIEW...................................................................................3
Carina Indoor Surface Mount IP Intercom Functionality ........................................4
Quality Standards...........................................................................................................5
CHAPTER 2: USER EXPERIENCE.......................................................................6
Software Capabilities ....................................................................................................7
Getting Started .............................................................................................................. 8
Endpoint Configuration Without Carina Event Manager ....................................... 9
CHAPTER 3: CONFIGURATION IN EVENT MANAGER .......................................... 11
Individual Device Configuration ................................................................................ 12
Details .......................................................................................................................... 13
SIP................................................................................................................................. 14
Logging........................................................................................................................ 17
Network....................................................................................................................... 18
System ........................................................................................................................ 20
Config File .................................................................................................................. 22
APPENDIX A: SOFTWARE-BASED FACTORY RESET.............................23

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Chapter 1
Overview
The Wahsega product line offers the highest quality two-way audio and
durability in the industry today. Each and every Wahsega product is
designed, developed and manufactured in the USA, ensuring a superior
product at the best price available in the market.

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Carina Indoor Surface Mount IP Intercom
Functionality
The initial functions of Wahsega’s Carina Indoor Surface Mount IP
Intercom include:
Centralized Event Manager configuration
Event Manager auto-detects each Carina IP intercom on the network
All configuration options accessible via Carina Event Manager’s
centralized HTTP Web interface
Bulk configuration options available for quick and easy setup
Mic and speaker volume control within configuration webpages
Remote firmware upgradeable
Able to receive live or pre-recorded audio from Event Manager
Can play scheduled bell and event alerts from Event Manager
SIP intercom
IP paging speaker
Crystal clear audio
Multiple mono audio codecs to choose from
Environmental noise suppression
Extensive interoperability with most SIP servers and PBXs
Simple installation
Power-over-Ethernet (PoE 802.3af) powered
On-board relay
Remotely triggered by SIP or multicast
Industry-leading standby power of < 2W

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Quality Standards
Wahsega products achieve the highest standards of performance in
the market by utilizing our complete quality assurance program
encompassing software testing, product design and a multistage
automated factory test program.
Wahsega’s ultimate goal is to provide a solution that is both cost
effective and unsurpassed in quality. By leveraging existing
relationships with suppliers to guarantee premium components at the
lowest possible prices, we are able to ensure Wahsega products are the
finest quality in the market while still offered at highly competitive
prices directly to installers.
In order to achieve the greatest possible voice clarity, all voice and
related algorithms have been individually tested to ensure the highest
potential MOS score. The accumulated error syndrome, which can
cause poor voice quality, is mitigated through this testing process.
Wahsega’s engineering team utilizes a wide array of dedicated test
servers to pull and build the various software projects multiple times
per day. Each automatic build is then run through an extensive set of
automated test cases to ensure the highest performance of each and
every firmware version released. This test case coverage is expanded
on a continual basis.
All Wahsega products are 100% factory tested at the board level
through a bed of nails full functional test, not just an “is it close
enough?” flying probe test. Every finished product is 100% tested again
after the final assembly via an automated test station to ensure the
highest production quality product for installers.
To assure the highest quality standards, all Wahsega products are
designed, developed and manufactured in the USA.

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Chapter 2
User Experience
All Carina IP Intercoms receive and play audio broadcasts from the Carina
Event Manager via multicast and can also place and answer two-way SIP
calls using an IP PBX such as Wahsega’s Paging Intercom Server (PICS).
The Indoor Surface Mount IP Intercom is a low-cost, small, surface mount
IP intercom with one or two buttons, powered via Power-over-Ethernet
(PoE). It can be used to broadcast alerts and announcements via RTP
multicast, or it can function as a SIP intercom.
The Indoor Surface Mount IP Intercom’s call button can be configured as a
panic button, with a long-press feature to reduce the number of panic
button false alarm calls. With this advanced functionality, a brief button
press places a call to one preconfigured number in normal intercom
mode—such as a front office phone—while a longer press-and-hold will
place a call to a second, preconfigured emergency number.
With an onboard relay, the Indoor Surface Mount IP Intercom allows
centralized or local control of a door lock or other relay options such as a
strobe.
Available in one- or two-button configurations, the single-button intercom
can also be connected to the Wahsega Panic/Call Button or standard panic
buttons. This second button can place a call, activate the intercom’s
internal relay or send a DTMF code during an active call.
Programming the Indoor Surface Mount IP Intercom is simple, and LED
feedback on the intercom lets installers know when their system is up and
running. The intercom supports the SIP protocol so it can register with the
Wahsega PICS, Diet IP PBX or any IP PBX for easy integration with your
existing phone system. The best way to manage this device is through the
Carina Event Manager or Event Manager Lite.

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Software Capabilities
Wahsega’s Indoor Surface Mount IP Intercom is configured centrally at the
Carina Event Manager, which allows bulk configuration as well as
individual customization.
This allows access to various settings such as network/IP address, SIP
account and Event Manager configuration, intercom/speaker behavior,
button functionality, and administrative functions such as firmware
upgrade and configuration backup/restore. The configuration is stored in
a .JSON file, which is human readable and can be edited by site
administrators.
The Indoor Surface Mount IP Intercom’s configuration pages are also
accessible using an HTTP Web interface, viewable from any Web browser
on the same LAN. However, all Carina devices should be configured within
the Carina Event Manager’s configuration webpages whenever possible.
Any configuration changes to a Carina device’s individual webpages will be
overwritten by the Event Manager.

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Getting Started
1. All Carina devices should be configured within the Carina Event
Manager’s configuration webpages. While it is possible to make
changes at the device’s own webpages, any configuration changes to
the device’s webpages will be overwritten by the Event Manager.
2. Locate and note your Indoor Surface Mount IP Intercom’s MAC address.
It is printed on a white sticker located on the rear of the device.
3. Connect the Indoor Surface Mount IP Intercom’s main Ethernet port—
labeled LAN—to a network using a Power-over-Ethernet (PoE) Ethernet
connection. When connected, it will power on immediately, and the
LINK/ACTV status LED will begin to blink.
4. Your Carina Event Manager will automatically detect the Carina Indoor
Surface Mount IP Intercom when you power up and connect to the
network via PoE.
5. On the Event Manager’s Web interface, navigate to the Devices page to
discover your Indoor Surface Mount IP Intercom’s IP address. Look for
the device matching the MAC address you noted in step two.
6. Following the instructions in the next sections, change Event Manager
settings for your Carina Indoor Surface Mount IP Intercom as needed.
7. To apply changes and settings to your Carina Indoor Surface Mount IP
Intercom, save changes and reprovision your intercom. This is an
important step! Your changes in Event Manager will not take effect at
the intercom until you have reprovisioned the endpoint.

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Endpoint Configuration
Without Carina Event Manager
If needed, individual endpoint configuration is available via the Carina
Indoor Surface Mount IP Intercom’s individual webpages. However, if
users choose to make configuration changes in the intercom’s
webpages, those changes will not be recognized by the Event Manager
and will be overwritten by any configuration changes made to the
endpoint in the Event Manager. For best results, all configuration changes
should be made at the Event Manager and not at the intercom’s individual
configuration webpage.
1. To access an individual intercom’s webpages, navigate to its IP
address in your Web browser (for example, http://123.456.78.9).
Wahsega recommends using Chrome or Firefox for best results.
2. When you access the configuration webpages, the intercom will ask
for a username and password. The default username and password
are admin and admin.
3. On the left side of the page is the Status bar. It shows the intercom’s
current System information such IP address, MAC address, system
time and uptime. The intercom’s SIP account status (default status is
unconfigured and unregistered) is listed under Accounts.