Waveband Acoustic Tube Earpiece Operating manual

Waveband Communications
1912 Liberty Road Unit 14, Sykesville MD 21784
Phone: [phone] www.wvmandcoms.com
Waveband Communications
1912 Liberty Road Unit 14, Sykesville MD 21784
Phone: [phone] www.wvmandcoms.com
Troubleshooting & Maintenance Guide for Your
Waveband Acoustic Tube Earpiece
The Acoustic Tube Earpiece is one of the most effective radio accessories utilized by
professionals in all industries, whether that be the security guard at a casino or the soldier
patrolling the southern border. They allow teams to talk directly into each other’s ears
from a distance, relaying information and thus coordinating activities to perform the job. As
with all two-way radio accessories, you’ll want to take appropriate care of your new
purchase if you hope to achieve a long useful life of your product. As part of our everlasting
commitment to quality and customer satisfaction, we’ve put together a guide with tips &
instructions on getting the best lifetime of performance out of your new Waveband
Communications Acoustic Tube Earpiece!
Common Failures Associated with Acoustic Tube Earpieces, & How to Avoid Them
There are 4 common failures reported by acoustic
earpiece owners, and there can be a number of
underlying causes. Ranked in descending order from
commonality, they are: Earpiece becoming blocked
with earwax/moisture, Cable partially unplugged
from transducer, Cable failure, Transducer failure.
The figure to the right shows an acoustic tube
earpiece & where each issue may be found:
•Keep cables/earpiece away from aftershave,
perfumes, hairsprays, or other grooming
products containing harmful chemicals.
•Avoid leaving earpiece in direct sunlight for
long periods of time.
•Do not wash cables, mics, or plug
•Earbuds & foams can be cleaned with warm,
soapy water or washed in a net bag or
knotted sock in a washing machine. All other
parts can be cleaned with warm, soapy water.
•If you suspect that water has found its way
into the electronics, remove power/batteries
•immediately and leave to gently dry for at
least 24 hours.

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Waveband Communications
1912 Liberty Road Unit 14, Sykesville MD 21784
Phone: [phone] www.wvmandcoms.com
Acoustic Tube Troubleshooting –The acoustic tube is one of our most popular earpieces
and takes a special degree of care to maintain due to its technical complexity. Below, we’ve
compiled some common issues and questions we get from customer feedback, along with
answers to assist any customers with similar inquiries.
“I can’t hear anything through my acoustic tube earphone…is it broken?”
First, you’ll want to determine if the acoustic tube itself is the root of the problem by
disconnecting the earphone and testing if you can hear incoming calls from the speaker.
Remove the acoustic tube from the clothing clip assembly by rotating the twist connector.
Make sure the audio accessory is properly connected to your two-way radio, and that the
radio is turned on & the volume turned up. Put your ear next to the clothing clip assembly
while your radio is receiving an incoming transmission. If you can hear the transmission,
then the sound pressure through your acoustic tube is being blocked by a kink, debris, or
hole in the tube. Clean if you observe debris in the tube, or replace if the tube is structurally
damaged.
“The volume on my acoustic tube is much lower than when I first bought it”
The likely cause of this problem would be damage or blockages in the acoustic tube. Over
time, the tube can become blocked with moisture, dirt, earwax, or swear. Remove the
acoustic tube from the clothing clip assembly by rotating the twist connector, then inspect
the tube for damage/debris. If the tube appears damaged, you’ll need a replacement. If the
tube appears to be blocked or looks dirty (might appear yellow/brown), then clean the
tube following the procedure below.
“My acoustic tube appears to have an air bubble, or tube material is distorted. Can I fix
it?”
If the acoustic tube appears to have an air bubble inside the tube, it may just have moisture
or condensation trapped inside. Follow the cleaning instructions below to clear the tube. If
cleaning fails to fix the issue, the tube material may be warped or damaged, requiring a
replacement.
Instructions for Cleaning Acoustic Tube:

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Waveband Communications
1912 Liberty Road Unit 14, Sykesville MD 21784
Phone: [phone] www.wvmandcoms.com
If the above steps failed to solve your problem, then you may need to purchase a
replacement acoustic tube.
The most common acoustic tube earpiece failures in order are:
•Earpiece becoming blocked with earwax/moisture
•Cable partially unplugged from transducer
•Cable failure
•Transducer failure