Wellis WIS User manual
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1
USER GUIDE
Wellis Intelligent System
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Simply drop W.I.S. in the spa and check the water quality via your smartphone. W.I.S.’s multiple sensors
keep an eye on the spa, evaluating visible elements (e.g. algae, limescale) and invisible ones (e.g. bac-
teria, aggressive water). W.I.S. formulates recommendations to optimise the use of chemicals (e.g. type,
dosage). Maintaining the water chemistry balance of the water helps to save in chemicals and to protect
your spa surface and equipment.
As soon as you switch on W.I.S., it performs the measurements:
1. every 10 minutes in the first hour;
2. these measurement results are then transmitted through a wireless connection to the server, which
analyzes them.
After the first hour, W.I.S. changes to standard hourly measurement cycles.
Performs measurements every
hour
Analyses the data
every 4 hours
Sends notifications
...
W.I.S. performs a complete set of measurements:
Temperature / pH / ORP / Conductivity / Battery charge level / Wi-Fi level (or Sigfox)
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1. Makes recommendations to optimise the use of chemicals (e.g. type, dosage);
2. Shows trends and variations over time;
3. Provides a true understanding of spa water quality;
4. Anticipates any changes in spa water quality and notifies you in time.
Name of the spa and its water
temperature
Water temperature
Weather forecast for the area
Daily analysis report and
recommendations
pH
Last measured pH, ORP,
conductivity
Firmware update
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Introducing W.I.S. 1
Setting the application 5
Creating an account 6
Initial configuration 7
Maintenance 11
Precautions for use 14
Warranty summary 15
Technical characteristics 17
Troubleshooting 19
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Follow the instructions in the Application step by step.
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Your QR code is located on the
top cover of the W.I.S. packaging.
Please do not dispose of the
packaging; you will need it for
the safe storage of W.I.S. after
removing it from the water.
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Open the W.I.S. device.
Switch ON the W.I.S. device.
You may also remove the inner protective cover and then push the button.
Use the opening tool to remove
the top lid.
W.I.S. ready.
Be careful! Sensitive area! Make
sure that no drops of water enter
the inside of the W.I.S. device.
W.I.S. ready.
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...
...
turn the bottom cover to the left to remove the protective caps of the sensors. Remove the sensor caps
and store them in the original packaging; they will be useful when W.I.S. is winterized.
Screw the bottom cover back on before placing W.I.S. in the water.
Make sure that the top lid is
tightly in place before placing
the device back into the water to
ensure that W.I.S. is watertight.
When placing the top lid on
W.I.S., align the notches with the
pins.
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Before initial configuration, follow the Application’s instructions.
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...
Follow the Application’s instructions.
Follow the Application’s instructions.
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11
Push the button for at least 5 seconds until the
yellow LED starts to blink.
Replacing the sensors.
W.I.S. sensors are patent protected; they are made by multi-component injection moulding.
The Twist&Lock system makes replacing the sensors easier.
The orange sensor measures the ORP (Redox).
The grey sensor measures water conductivity.
The blue sensor measures the pH value.
... .
Before starting any maintenance, switch OFF the W.I.S. device.
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It is recommended that the 3 sensors (orange, grey, blue) are cleaned once a month. Take W.I.S. out of
the water, remove the protective cover and clean the sensors with a damp, non-abrasive cloth. Replace
the protective cover on W.I.S., and simply drop W.I.S. back into the spa.
...
Indicator light
The indicator light located under the lid of the W.I.S. device displays the status of W.I.S.
Push the button for 5 seconds:
My W.I.S. blinks green three times: W.I.S. is switching on.
My W.I.S. blinks yellow once: W.I.S. is switching off.
Long life battery
USB cable and charger included.
Charge your W.I.S. for a minimum of 6 hours
Turned on
Turned off
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Push the button briefly:
W.I.S. blinks green twice: W.I.S. is switched ON.
My W.I.S. blinks yellow twice: battery charge is low.
My W.I.S. does not blink: W.I.S. is switched off.
/ ...
Follow the steps below:
• Take W.I.S. out of the water.
• Dry W.I.S. thoroughly.
• Switch OFF the W.I.S. device (see page 11).
• Dampen the 2 sponges for the blue and the orange sensors.
• Place the 2 sponges inside the protective caps.
• Put the protective caps on the 3 sensors (grey, orange and blue).
• Place W.I.S. in its original packaging.
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W.I.S. is a product that must be placed and used only
in a spa. The device does not measure any data when
it is out of the water.
Do not place the W.I.S. device near a source of ex-
treme heat or cold. After removing from the water, it
is imperative to protect the sensors with their protec-
tive caps by previously moistening the small sponges
inside them. If you decide to take the W.I.S. device
out of the water for an extended period of time, it is
strongly recommended to place it in its protective
box with its humidified protective caps, protected
from dust. In this way, you will be able to use the de-
vice in the best possible condition at the beginning
of the next season.
The use of W.I.S. does not present a risk of electro-
cution.
...
Make sure that the W.I.S. device and the colored
analysis chamber are not covered or hindered by any
obstruction, such as leaves, buoys, etc. This can alter
the measurements or stop data transmission.
The W.I.S. device does not present any risk to swim-
mers; it is expressly designed to float on the spa sur-
face on a permanent basis. The W.I.S. device must
not be used as a toy. It is recommended to keep the
W.I.S. device out of reach of children under the age
of 6.
For safety reasons, and in compliance with the war-
ranty terms, it is imperative to use the USB cable
and the accessories supplied with the W.I.S. device.
Wellis cannot be held responsible for damage if the
W.I.S. device is connected to a charger other than the
one supplied by Wellis.
Never force a connector into the connection socket.
If you are having trouble with connecting the con-
nector, it is probably incompatible and must not be
forced into place. Check whether the connector is
compatible with the socket and try again.
Please only use the opening tool supplied by Wellis
to open the upper lid of the W.I.S. device. The use
of a different tool for opening the W.I.S. device may
reduce the waterproof quality of the top part of the
device.
Inappropriate storage and handling may damage the
W.I.S. device. Do not drop the W.I.S. device on the
floor when removing it from the water. Do not move
the W.I.S. device when in operation.
It is forbidden to remove the top cover of the W.I.S.
device when it is floating on the water. Water will
penetrate the system and will irreversibly damage
the W.I.S. device; such damage is not covered under
the warranty terms. In such an event, Wellis accepts
no liability whatsoever for damage to the device, nor
for any data loss. Contact us for assistance at www.
wellis.com in case your device needs servicing (ex-
cept for routine maintenance).
Do not use chemicals, flammable products, liquids
(other than water) or any abrasive sponge for clean-
ing the W.I.S. device
If any liquid comes into contact with the W.I.S. de-
vice when recharging, disconnect the power supply
immediately.
If the power cord is damaged, if liquid has been
spilled on the product, if the product does not func-
tion correctly despite following the instructions or
if the product has been dropped and is damaged,
contact Wellis customer assistance at the following
website: www.wellis.com.
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This warranty („Warranty”) applies to all countries in
which the W.I.S. product („Product”) has been sold
on the market by Wellis or an authorised retailer.
Wellis warrants that, at the time of its original pur-
chase, the Product is free from defects in material,
design and workmanship subject to the following
terms and conditions:
The Warranty applies to the product’s end-purchaser
(the “Customer”). In no way does the Warranty limit
the rights of the Customer under the mandatory pro-
visions of applicable national law, nor does it limit the
rights of the Customer as outlined in his/her contract
with the Product retailer/distributor.
The Warranty is valid provided that the Customer
presents the Product with the original proof of pur-
chase, such as an invoice, receipt, sales slip, war-
ranty certificate issued by an authorised retailer
accompanied by a sales slip, or proof of credit card
payment if the purchase took place over the Inter-
net. The proof of purchase must contain the date of
purchase, a precise description of the Product and,
if applicable, the name of the authorised retailer and
the serial number. In the event that the aforemen-
tioned documents cannot be presented, or that the
information required is incomplete or illegible, Wellis
reserves the right to freely deny the Warranty.
The Warranty is only valid if the Product was em-
ployed for personal use. It does not cover profes-
sional use or Products rented out for commercial
purposes.
The Warranty Period is valid for a maximum of 2
(TWO) YEARS from the date the first Customer pur-
chased the Product from Wellis or an authorised re-
tailer („Warranty Period”).
During the Warranty Period, Wellis shall repair or re-
place the defective Product free of charge, at its sole
discretion and within the limits of available stock.
Wellis shall return the repaired Product, or another
Product in good working condition to the Customer.
All parts or materials that have been replaced will
become the property of Wellis.
The Warranty Period of a repaired or replaced Prod-
uct will not be extended or renewed.
The Warranty applies to defects that arise when us-
ing the Product in accordance with the Installation
and Use Guide. It does not cover Product mainte-
nance, repairs, or part replacement due to normal
wear and tear or ageing. Furthermore, the Warranty
is invalid if:
, :
The defect is attributable to the Product being: used
in a manner that is inconsistent with the installa-
tion and use guide, subjected to rough treatment,
extreme heat or environmental conditions, or rapid
environmental or temperature changes, exposed to
corrosion, oxidation, or unauthorised modifications
and/or connections, subjected to repairs made by
unauthorised personnel or by the Customer, subject-
ed to repairs made with unauthorised replacement
parts, improperly used or used while connected to an
inappropriate power supply, exposed to an accident
or forces of nature, used in a spa with untreated wa-
ter, exposed to chemicals or subjected to any other
act beyond the reasonable control of Wellis,
The Customer does not inform Wellis or the author-
ised Product retailer of the defect within thirty (30)
days of its appearance during the Warranty Period;
The Product is not returned to Wellis or the author-
ised Product retailer within sixty (60) days of the de-
fect’s appearance during the Warranty Period;
The Product series or identification number has been
removed, deleted, damaged, altered or rendered il-
legible;
The Product series or identification number has been
removed, deleted, damaged, altered or rendered il-
legible;
The defect is the result of the Product being used
with an accessory that is not manufactured or sup-
plied by Wellis.
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The application gives dosages or tips for informa-
tional purposes only. Wellis cannot be held liable
with regard to the information given. The Application
user remains the sole decision-maker with regard to
the chemicals added to his swimming spa, and to its
management.
The Customer agrees to return the Product in its
original packaging. Wellis is not responsible for any
Product damage that occurs during transport due to
inappropriate packaging.
Wellis reserves the right to request a flat-rate fee
from the Customer to cover the cost of shipping and
handling.
This Warranty constitutes the sole and exclusive
legal remedy of the Client against Wellis, and Wel-
lis’s sole and exclusive liability to the Customer in
terms of defective Products. This Warranty replaces
all other warranties and guarantees, whether oral,
written, legal (except for those that are mandatory),
contractual, quasi-delict, or otherwise. Wellis is not
liable for incidental or consequential damages or ex
-
penses. Any modification to the Warranty requires
the prior written consent of Wellis. The Warranty is
subject to French law, insofar and to the extent that
the peremptory norms of the law of domicile or of
the Customer’s head office do not provide otherwise.
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Dimensions Weight Connectivity
H = 15 cm
W = 11.6 cm 700 g
Wi-Fi model
Wi-Fi: 802.11 b/g/n
Bluetooth: 4.X
USB 2.0
Sigfox Model
Sigfox module
Bluetooth: 4.X
USB 2.0
Parameters related to power supply and the environment
Battery input voltage: 3.7 V DC
Charger input voltage: From 100 to 240 V AC
Charger input frequency: From 50 to 60 Hz
Charger output voltage: 5 V DC
Operating temperatures: From 5 to 45 °C (41°F to 113°F)
Storage temperatures: From 5 to 45 °C (41°F to 113°F)
W.I.S. 3 twist&lock
sensors
1 built-in
temperature
sensor
1 tool for
replacing
the sensor
5 V charger
with USB
cable
Tool for
opening the
USB port
1 User guide
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iPhone, iPad or iPod touch with iOS (from version 9.0)
Smartphone or tablet with Android (from version 4.3)
CE conformity for Europe
W.I.S. conforms with the requirements of European Guidelines no. 2006/95/EC and
2004/98/EC
Information relative to the RoHS directives
This symbol means that this product respects the RoHS European directive, the aim
of which is to limit the use of six dangerous substances.
Disposal information in the European Union
This symbol means that, in accordance with local laws and regulations, you must
dispose of your product and / or battery separately from household waste. When
this product reaches the end of its life, take it to a collection point designated by the
local authorities. Separate collection and recycling of your product and/or battery
during disposal will help conserving and providing natural resources.
Information related to the eco-organization Eco-Emballage
This symbol means that the company printing the packaging has paid a royalty to
the eco-organization Eco-Emballage.
For the latest information about the W.I.S. device, please visit the website www.wellis.com
To learn more about W.I.S. support, or if you need help, please contact us at the following website: www.
wellis.com
2021 Wellis. All rights reserved.
Wellis and the name W.I.S. are registered trademarks of the Wellis company.
Other product and company names mentioned here may be trademarks of the respective companies.
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19
Problem Possible reasons Solutions
1 The QR code does not work
The QR code does not match
your W.I.S.
Check that you are scanning the
QR code on the original W.I.S.
packaging.
The QR code on the box is illeg-
ible
Please contact our assistance ser-
vice with your W.I.S. serial number.
I don’t have Internet access on
my telephone
Check the connectivity of your
telephone.
2My W.I.S. does not switch
ON
The battery charge level is low Charge the W.I.S. for a minimum of
6 hours.
I did not press the button for a
period long enough
Please remove the lid and check
whether W.I.S. is switched ON.
3My W.I.S. does not connect
to the Wi-Fi
My W.I.S. is out of the range of
the Wi-Fi network
Please read the assistance page
on Wi-Fi extension to your garden:
www.wellis.com.
My Wi-Fi network is configured
for 5 GHz
W.I.S. is only compatible with a
Wi-Fi network of 2.4 GHz; please
check the setup of your Internet
box.
My Internet box or Wi-Fi hotspot
is switched OFF
Check the status of your Internet
box.
4 My W.I.S. does not connect
The login data are incorrect
Check your Wi-Fi connection
information (Wi-Fi network name,
security key).
W.I.S. does not connect to the
Internet Check the Internet connection.
5I can’t install the W.I.S.
application
Your iOS or Android version is not
compatible with your Application
W.I.S. Application system require-
ments: iPhone, iPad or iPod Touch
with iOS (version 9.0), smartphone
or tablet with Android (version
4.3).
6My W.I.S. does not connect
to Sigfox
W.I.S. is located outside the
range of the Sigfox network
Please check the covered zones
at the following address: www.
sigfox.com.
- 2021
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