Wen 20720BT User manual

IMPORTANT: Your new tool has been engineered and manufactured to WEN’s highest standards for dependability,
ease of operation, and operator safety. When properly cared for, this product will supply you years of rugged,
trouble-free performance. Pay close attention to the rules for safe operation, warnings, and cautions. If you use
your tool properly and for its intended purpose, you will enjoy years of safe, reliable service.
NEED HELP? CONTACT US!
Have product questions? Need technical support? Please feel free to contact us:
TECHSUPPOR[email protected]1-847-429-9263 (M-F 8AM-5PM CST)
For replacement parts and the most up-to-date instruction manuals, visit WENPRODUCTS.COM
20V MAX 12-INCH
CORDLESS SNOW SHOVEL
Instruction Manual
MODEL 20720, 20720BT

CONTENTS
WELCOME 3
Introduction ..................................................................................................... 3
Specifications................................................................................................... 3
SAFETY 4
General Safety Rules........................................................................................ 4
Snow Shovel Safety Warnings ......................................................................... 6
Electrical Information (Charger)....................................................................... 7
Battery & Charger Safety Warnings ................................................................. 8
BEFORE OPERATING 10
Unpacking & Packing List...............................................................................10
Know Your Snow Shovel................................................................................ 11
Assembly & Adjustments............................................................................... 12
OPERATION & MAINTENANCE 13
Operation ....................................................................................................... 13
Maintenance....................................................................................................14
Troubleshooting Guide....................................................................................15
Exploded View & Parts List.............................................................................16
Warranty Statement ........................................................................................18
WEN plans to continue to add more items to our 20V line. For an up-to-date list of the 20V cordless tools compatible
with the included battery and charger, visit wenproducts.com and search model number 20202 (2Ah), 20204 (4Ah),
or 20205 (5Ah). In the battery’s description, there will be a list of current products that this battery can be used with.
NOTE: For the best results with this product, we recommend using a battery with a capacity of 4Ah or higher.
2
To purchase accessories and replacement parts for your tool, visit WENPRODUCTS.COM
20V 4.0Ah Max Battery (Model 20204, 20204B, and 20204D)
20V 2A Charger (Model 20200C)
20V 5.0Ah Max Battery (Model 20205)
20V 5A Quick Charger (Model 20201Q)
20V 2.0Ah Max Battery (Model 20202, 20202B, 20202D)
20V 2A Dual Port Charger (Model 20200D)

SPECIFICATIONS
INTRODUCTION
Thanks for purchasing the WEN Snow Shovel. We know you are excited to put your tool to work, but first, please
take a moment to read through the manual. Safe operation of this tool requires that you read and understand this
operator’s manual and all the labels affixed to the tool. This manual provides information regarding potential safety
concerns, as well as helpful assembly and operating instructions for your tool.
NOTE: The following safety information is not meant to cover all possible conditions and situations that may occur.
WEN reserves the right to change this product and specifications at any time without prior notice.
At WEN, we are continuously improving our products. If you find that your tool does not exactly match this manual,
please visit wenproducts.com for the most up-to-date manual or contact our customer service at 1-847-429-9263.
Keep this manual available to all users during the entire life of the tool and review it frequently to maximize
safety for both yourself and others.
Indicates danger, warning, or caution. The safety symbols and the explanations with them deserve your
careful attention and understanding. Always follow the safety precautions to reduce the risk of fire, electric shock
or personal injury. However, please note that these instructions and warnings are not substitutes for proper ac-
cident prevention measures.
Model Number 20720, 20720BT
Included Battery* 5.0Ah Battery (Model 20205)*
Included Charger* 20V, 2A DC (Model 20200C)*
No Load Speed 2700 RPM
Clearing Width 12 Inches
Max Clearing Height 6 Inches
Max Throwing Distance 20 Feet
Product Weight (Without Battery) 9.6 Pounds
Product Dimensions 39 in. x 12.9 in. x 40.6 in.
Battery Models** All WEN 20V MAX Batteries**
Charger Models All WEN 20V MAX Chargers
**NOTE: Some tools may not be compatible with WEN 20V MAX 1.5Ah Batteries, model 49120B. Contact WEN
customer service at 1-847-429-9263, M-F with questions.
*NOTE: Battery and charger only included with model 20720. 20720BT does not include a battery or charger.
NOTE: For the best results with this product, we recommend using a battery with a capacity of 4Ah or higher.
3

GENERAL SAFETY RULES
WORK AREA SAFETY
1. Keep work area clean and well lit. Cluttered or dark
areas invite accidents.
2. Do not operate power tools in explosive atmo-
spheres, such as in the presence of flammable liquids,
gases or dust. Power tools create sparks which may ig-
nite the dust or fumes.
3. Keep children and bystanders away while operating
a power tool. Distractions can cause you to lose control.
ELECTRICAL SAFETY
1. Power tool plugs must match the outlet. Never mod-
ify the plug in any way. Do not use any adapter plugs
with earthed (grounded) power tools. Unmodified plugs
and matching outlets will reduce risk of electric shock.
2. Avoid body contact with earthed or grounded surfac-
es such as pipes, radiators, ranges and refrigerators.
There is an increased risk of electric shock if your body
is earthed or grounded.
3. Do not expose power tools to rain or wet conditions.
Water entering a power tool will increase the risk of elec-
tric shock.
4. Do not abuse the cord. Never use the cord for car-
rying, pulling or unplugging the power tool. Keep cord
away from heat, oil, sharp edges or moving parts.
Damaged or entangled cords increase the risk of electric
shock.
5. When operating a power tool outdoors, use an ex-
tension cord suitable for outdoor use. Use of a cord
suitable for outdoor use reduces the risk of electric
shock.
6. If operating a power tool in a damp location is un-
avoidable, use a ground fault circuit interrupter (GFCI)
protected supply. Use of a GFCI reduces the risk of elec-
tric shock.
PERSONAL SAFETY
1. Stay alert, watch what you are doing and use com-
mon sense when operating a power tool. Do not use a
power tool while you are tired or under the influence
of drugs, alcohol or medication. A moment of inatten-
tion while operating power tools may result in serious
personal injury.
2. Use personal protective equipment. Always wear
eye protection. Protective equipment such as a respira-
tory mask, non-skid safety shoes and hearing protection
used for appropriate conditions will reduce the risk of
personal injury.
3. Prevent unintentional starting. Ensure the switch is
in the off-position before connecting to power source
and/or battery pack, picking up or carrying the tool.
Carrying power tools with your finger on the switch or
energizing power tools that have the switch on invites
accidents.
4. Remove any adjusting key or wrench before turning
the power tool on. A wrench or a key left attached to a
rotating part of the power tool may result in personal
injury.
5. Do not overreach. Keep proper footing and balance
at all times. This enables better control of the power
tool in unexpected situations.
6. Dress properly. Do not wear loose clothing or jew-
elry. Keep your hair and clothing away from moving
parts. Loose clothes, jewelry or long hair can be caught
in moving parts.
Safety is a combination of common sense, staying alert and knowing how your item works. The term “power tool”
in the warnings refers to your mains-operated (corded) power tool or battery-operated (cordless) power tool.
SAVE THESE SAFETY INSTRUCTIONS.
WARNING! Read all safety warnings and all instructions. Failure to follow the warnings and instructions may
result in electric shock, fire and/or serious injury.
4

GENERAL SAFETY RULES
7. If devices are provided for the connection of dust
extraction and collection facilities, ensure these are
connected and properly used. Use of dust collection
can reduce dust-related hazards.
POWER TOOL USE AND CARE
1. Do not force the power tool. Use the correct power
tool for your application. The correct power tool will
do the job better and safer at the rate for which it was
designed.
2. Do not use the power tool if the switch does not turn
it on and off. Any power tool that cannot be controlled
with the switch is dangerous and must be repaired.
3. Disconnect the plug from the power source and/or
the battery pack from the power tool before making
any adjustments, changing accessories, or storing
power tools. Such preventive safety measures reduce
the risk of starting the power tool accidentally.
4. Store idle power tools out of the reach of children
and do not allow persons unfamiliar with the power
tool or these instructions to operate the power tool.
Power tools are dangerous in the hands of untrained us-
ers.
5. Maintain power tools. Check for misalignment or
binding of moving parts, breakage of parts and any
other condition that may affect the power tool’s opera-
tion. If damaged, have the power tool repaired before
use. Many accidents are caused by poorly maintained
power tools.
6. Keep cutting tools sharp and clean. Properly main-
tained cutting tools with sharp cutting edges are less
likely to bind and are easier to control.
7. Use the power tool, accessories and tool bits, etc.
in accordance with these instructions, taking into ac-
count the working conditions and the work to be per-
formed. Use of the power tool for operations different
from those intended could result in a hazardous situa-
tion.
8. Use clamps to secure your workpiece to a stable
surface. Holding a workpiece by hand or using your
body to support it may lead to loss of control.
9. KEEP GUARDS IN PLACE and in working order.
SERVICE
1. Have your power tool serviced by a qualified repair
person using only identical replacement parts. This
will ensure that the safety of the power tool is main-
tained.
CALIFORNIA PROPOSITION 65 WARNING
Some dust created by power sanding, sawing, grinding,
drilling, and other construction activities may contain
chemicals, including lead, known to the State of Califor-
nia to cause cancer, birth defects, or other reproductive
harm. Wash hands after handling. Some examples of
these chemicals are:
• Lead from lead-based paints.
• Crystalline silica from bricks, cement, and other
masonry products.
• Arsenic and chromium from chemically treated
lumber.
Your risk from these exposures varies depending on
how often you do this type of work. To reduce your ex-
posure to these chemicals, work in a well-ventilated area
with approved safety equipment such as dust masks
specially designed to filter out microscopic particles.
Safety is a combination of common sense, staying alert and knowing how your item works. The term “power tool”
in the warnings refers to your mains-operated (corded) power tool or battery-operated (cordless) power tool.
SAVE THESE SAFETY INSTRUCTIONS.
WARNING! Read all safety warnings and all instructions. Failure to follow the warnings and instructions may
result in electric shock, fire and/or serious injury.
5

SNOW SHOVEL SAFETY
1. TURN OFF AND REMOVE THE BATTERY from the unit
when not in use or when servicing or cleaning. Do not
leave unattended.
2. ONLY USE THE TOOL FOR ITS INTENDED PURPOSE -
Do not use this product for any job except that for which
it is intended.
3. DO NOT OVERREACH - Guide the snow shovel at a
walking pace only. Keep proper footing and balance at
all times.
4. LIGHTING - Only operate your snow shovel in daylight
or good artificial light.
5. STORE IDLE UNIT INDOORS - When not in use, the
snow shovel should be stored indoors, in a dry area, and
out of the reach of children.
6. MAINTAIN UNIT WITH CARE - Keep clean for best
performance and to reduce the risk of injury. Keep han-
dles dry, clean, and free from oil.
7. Do not operate the snow shovel on a slope that is too
steep for safe operation. When on slopes, slow down
and make sure you have stable footing.
8. Grip the handles firmly with both hands. Never oper-
ate the snow shovel with one hand.
9. STAY ALERT - Watch what you are doing. Use com-
mon sense. Do not operate the snow shovel when you
are tired or under the influence of drugs, alcohol, or
medication
10. If the snow shovel strikes a foreign object, turn it off
immediately, wait for all moving parts to come to a com-
plete stop, and check for damage. If necessary, repair
before restarting.
11. If the snow shovel starts to vibrate abnormally, turn
it off immediately and check for the cause. Excessive vi-
bration is generally a sign of a malfunction or damaged
parts.
12. Before carrying out any maintenance or repairs, al-
ways turn the snow shovel OFF, remove the battery from
the unit, and wait until all moving parts come to a com-
plete stop.
SNOW SHOVEL SAFETY WARNINGS
WARNING! Do not operate the power tool until you have read and understood the following instructions and
the warning labels.
CAUTION! Moving parts do not stop
immediately after the snow shovel is turned off.
CAUTION! Risk of injury. Do not put hands, feet,
or any body part or clothing near rotating parts.
6

ELECTRICAL INFORMATION (CHARGER)
AMPERAGE REQUIRED GAUGE FOR EXTENSION CORDS
25 ft. 50 ft. 100 ft. 150 ft.
2A 18 gauge 16 gauge 16 gauge 14 gauge
IMPORTANT: Servicing a double-insulated product requires extreme care and knowledge of the system, and
should be done only by qualified service personnel using identical replacement parts. Always use original factory
replacement parts when servicing.
1. Polarized Plugs. To reduce the risk of electric shock, this equipment has a polarized plug (one blade is wider
than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse
the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not modify the machine
plug or the extension cord in any way.
2. Ground fault circuit interrupter protection (GFCI) should be provided on the circuit or outlet used for this power
tool to reduce the risk of electric shock.
3. Service and repair. To avoid danger, electrical appliances must only be repaired by a qualified service technician
using original replacement parts.
GUIDELINES AND RECOMMENDATIONS FOR EXTENSION CORDS
When using an extension cord, be sure to use one heavy enough to carry the current your product will draw. An
undersized cord will cause a drop in line voltage, resulting in loss of power and overheating. The table below shows
the correct size to be used according to cord length and ampere rating. When in doubt, use a heavier cord. The
smaller the gauge number, the heavier the cord.
DOUBLE-INSULATED CHARGER
The charger’s electrical system is double-insulated where two systems of insulation are provided. This
eliminates the need for the usual three-wire grounded power cord. Double-insulated tools do not need
to be grounded, nor should a means for grounding be added to the product. All exposed metal parts are
isolated from the internal metal components with protecting insulation.
1. Examine extension cord before use. Make sure your extension cord is properly wired and in good condition.
Always replace a damaged extension cord or have it repaired by a qualified person before using it.
2. Do not abuse extension cord. Do not pull on cord to disconnect from receptacle; always disconnect by pulling on
plug. Disconnect the extension cord from the receptacle before disconnecting the product from the extension cord.
Protect your extension cords from sharp objects, excessive heat and damp/wet areas.
3. Use a separate electrical circuit for your tool. This circuit must not be less than a 12-gauge wire and should be
protected with a 15A time-delayed fuse. Before connecting the motor to the power line, make sure the switch is in
the OFF position and the electric current is rated the same as the current stamped on the motor nameplate. Running
at a lower voltage will damage the motor.
7

• Avoid dangerous environments – Do not charge the
battery pack in rain, snow or in damp or wet locations.
Do not use the battery pack or charger in the presence
of explosive atmospheres (gaseous fumes, dust or flam-
mable materials) because sparks may be generated when
inserting or removing the battery pack, which could lead
to a fire.
• Charge in a well-ventilated area – Do not block the
charger vents. Keep them clear to allow for proper ven-
tilation. Do not allow smoking or open flames near a
charging battery pack. Vented gases may explode.
NOTE: The safe temperature range for the battery charg-
ing is 41°F to 104°F. Do not charge the battery outside in
freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the char-
ger, pull the plug, not the cord, from the receptacle to
reduce the risk of damage to the electrical plug and cord.
Never carry the charger by its cord or yank it by the cord
to disconnect it from the receptacle. Keep the cord away
from heat, oil and sharp edges. Make sure the cord will
not be stepped on, tripped over or subjected to dam-
age or stress when the charger is in use. Do not use the
charger with a damaged cord or plug. Replace a dam-
aged charger immediately.
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly
wired extension cord poses a risk of fire and electric
shock. If an extension cord must be used, plug the char-
ger into a properly wired 16 gauge or larger extension
cord with the female plug matching the male plug on the
charger. Make sure that the extension cord is in good
electrical condition.
• Charger is rated for 120 volt AC only – The charger
must be plugged into an appropriate receptacle.
• Use only recommended attachments – Use of an at-
tachment not recommended or sold by WEN Products
may result in risk of fire, electric shock or personal in-
jury.
• Unplug charger when not in use – Make sure to re-
move battery packs from unplugged chargers.
• Do not burn or incinerate battery packs – Battery
packs may explode, causing personal injury or dam-
age. Toxic fumes and materials are created when battery
packs are burned.
• Do not crush, drop or damage battery packs – Do not
use the battery pack or charger if they have sustained a
sharp blow, been dropped, run over or have been dam-
aged in any way (i.e. pierced with a nail, hit with a ham-
mer, stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose
a serious risk of electric shock, fire or exposure to toxic
battery chemicals. If the battery or charger are damaged,
call WEN customer service at 1-847-429-9263 for as-
sistance.
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth.
If a damaged battery pack leaks battery chemicals, use
rubber or neoprene gloves to safely dispose of it. If skin
is exposed to battery fluids, wash the affected area with
soap and water and rinse with vinegar. If eyes are ex-
posed to battery chemicals, immediately flush with wa-
ter for 20 minutes and seek medical attention. Remove
and dispose of contaminated clothing.
• Store your battery pack and charger in a cool, dry
place – Do not store the battery pack or charger where
temperatures may exceed 104 °F, such as in direct sun-
light or inside a vehicle or metal building during the
summer.
• Do not short circuit – A battery pack will short circuit if
a metal object makes a connection between the positive
and negative contacts on the battery pack. Do not place
a battery pack near anything that may cause a short cir-
cuit, such as paper clips, coins, keys, screws, nails and
other metallic objects. A short-circuited battery pack
poses a risk of fire and severe personal injury.
BATTERY & CHARGER SAFETY WARNINGS
Despite all of the safety precautions, caution must always be taken when handling batteries. The following
points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are
used. Incorrect handling of the battery pack can cause cell damage.
WARNING! To reduce the risk of electric shock,
always unplug the charger before performing any
cleaning or maintenance. Do not allow water to
flow into the charger. Use a Ground Fault Circuit
Interrupter (GFCI) to reduce shock hazards.
8

BATTERY & CHARGER SAFETY WARNINGS
ABOUT THE BATTERY
1. The battery pack has to be charged completely before you use the tool for the first time.
2. For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.
3. Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when
its capacity falls to just 80% of its capacity when new. Weakened cells in an aged battery pack are no longer capable
of meeting the high power requirements needed for the proper operation of your tool, and therefore pose a safety
risk.
4. Do not throw battery packs into an open fire as this poses a risk of explosion. Do not ignite the battery pack or
expose it to fire.
5. Do not exhaustively discharge batteries. Exhaustive discharge will damage the battery cells. The most common
cause of exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon
as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery pack
in storage only after it has been fully charged.
6. Protect batteries and the tool from overloads. Overloads will quickly result in overheating and cell damage inside
the battery housing even if this overheating is not apparent externally.
7. Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than
one meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read
the waste disposal information for proper battery disposal.
8. If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equip-
ment for safety reasons.
9. Use only original battery packs. The use of other batteries poses a fire risk and may result in injuries or an explo-
sion.
ABOUT THE CHARGER
Protect battery charger and cord from damage. Keep the charger and its cord away from heat, oil and sharp edges.
Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with ground-
ed appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.
Keep the battery charger, battery pack(s), and the cordless tool out of the reach of children.
Do not use the supplied battery charger to charge other cordless tools.
During periods of heavy use, the battery pack will become warm. Allow the battery pack to cool to room temperature
before inserting it into the charger to recharge.
Do not overcharge batteries. Do not exceed the maximum charging times. These charging times only apply to dis-
charged batteries. Frequent insertion of a charged or partially charged battery pack will result in overcharging and
cell damage. Do not leave battery in the charger for days on end.
Never use or charge a battery if you suspect that it has been more than 12 months since last time they were charged.
There is a high probability that the battery pack has already suffered dangerous damage (exhaustive discharge).
Do not use batteries that have been exposed to heat during the charging process, as the battery cells may have suf-
fered dangerous damage.
Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit
other atypical symptoms (gassing, hissing, cracking, etc.)
9

Hardware & Accessories
UNPACKING & PACKING LIST
UNPACKING
With the help of a friend or trustworthy foe, such as one of your in-laws, carefully remove the snow shovel from the
packaging and place it on a sturdy, flat surface. Make sure to take out all contents and accessories. Do not discard
the packaging until everything is removed. Check the packing list below to make sure you have all of the parts and
accessories. If any part is missing or broken, please contact customer service at 1-847-429-9263 (M-F 8-5 CST),
or email [email protected].
10
Components
*20V 5.0Ah Battery (1) *20V Charger (1)
Bolt, Saddle Washer,
and Lock Knob (1)
Snow Shovel
*NOTE: Battery and charger only included with model 20720. 20720BT does not include a battery or charger.

KNOW YOUR SNOW SHOVEL
TOOL PURPOSE
Easily clear driveways and sidewalks of snow with your WEN Electric Snow Shovel. Refer to the following diagrams
to become familiarized with all the parts and controls of your snow shovel. The components will be referred to later
in the manual for assembly and operation instructions.
11
Safety Lock Power Trigger
20V 5.0Ah Battery*
Auxiliary Handle Upper Pole
Lower Pole
Lock Knob
Angle Control Lever
Auger
Motor Housing
Scraper Bar
Handle Adjustment Knob
Upper Handle
*NOTE: Battery and charger only included with
model 20720. 20720BT does not include a
battery or charger.

12
ASSEMBLY & ADJUSTMENTS
ASSEMBLING THE SNOW SHOVEL
1. Fit the upper pole (Fig. 1 - 1) onto the lower pole (Fig. 1 - 2).
2. Secure them together using the included bolt (Fig. 1 - 3), saddle
washer (Fig. 1 - 4), and lock knob (Fig. 1 - 5).
NOTE: When inserting the bolt, be careful not to hit or pinch the
wire inside of the pole. Carefully move the internal wire to one side
to make room for the bolt.
CHARGING THE BATTERY PACKS
The 20V battery pack is supplied in a low charge condition to pre-
vent possible problems, and must be charged completely before
you use the tool for the first time.
NOTE: The battery pack and charger are not included with model 20720BT.
1. Connect charger to a 120V, 60Hz AC outlet. The green lights on the charger will illuminate, indicating that the
charger is powered.
2. Slide the battery all the way into the charger port until it clicks. The red light on the charger will illuminate, indicat-
ing that the battery is charging.
Charging Indication:
• Solid Green: Ready to Charge
• Solid Red: Charging
• Solid Green: Charged
3. When the battery is charged, the red light will turn off and the green light will turn on. Remove the battery from
the charger and unplug the charger from the power supply.
NOTE: Battery will not reach full charge the first time it is charged. Allow several cycles for the battery to fully
charge. The battery pack may become warm while charging; this is normal. If the battery is hot after continuous use
in the tool, allow it to cool to room temperature before charging. This will prolong the life of your battery.
The battery pack is equipped with three LED battery life indication lights. Press and hold the power button on the
front or rear of the battery to check the battery’s charge status.
Battery Life Indication:
• Three Lights: The battery is fully charged.
• Two Lights: The battery is about 60% charged.
• One Light: The battery is almost out of power and needs to be charged.
INSERTING AND REMOVING THE BATTERIES
1. To install the battery, slide the battery pack into the battery port. Make sure the release latch on the rear side of
the battery pack snaps into place and the battery is secure before beginning operation.
2. To remove the battery pack, press the battery release latch on the front of the battery and pull the battery pack out.
Fig. 1
WARNING! To avoid injury from accidental startups, be sure that the tool is switched OFF and the battery is
removed from the tool before inspecting the unit, making adjustments, or changing accessories.
1
2
3
45

OPERATION
13
POWERING ON / OFF
1. Slide the battery (Fig. 2 - 1) into the battery terminal until it clicks
into place.
2. Press and hold the safety lock (Fig. 2 - 2).
3. With the safety lock pressed, press the power trigger (Fig. 2 - 3).
4. Once the snow shovel has powered on, release the safety lock
and begin operation.
5. To stop the snow shovel, release the power trigger.
6. Once operation is complete, stop the snow shovel and remove
the battery from the battery terminal.
WARNING! Grip the handles firmly with both hands. Never
operate the snow shovel with one hand.
ADJUSTING THE AUXILIARY HANDLE
1. Turn the snow shovel OFF and remove the battery from the bat-
tery terminal before making any adjustments.
2. Turn the handle adjustment knob (Fig. 3 - 1) counterclockwise to
loosen the auxiliary handle (Fig. 3 - 2).
3. Once you’ve got the auxiliary handle in the desired position, turn
the handle adjustment knob clockwise to tighten the auxiliary han-
dle.
4. Check that the auxiliary handle is secure before beginning opera-
tion.
CHANGING THE DISCHARGE DIRECTION
1. Direct the snow discharge using the angle control lever (Fig. 4 -
1). To direct the discharge to the left, turn the angle control lever to
the right. To direct the discharge to the right, turn the angle control
lever to the left.
OPERATING THE SNOW SHOVEL
1. To remove snow more efficiently, direct the snow discharge in
the same direction towards which the wind is blowing.
2. When removing snow from a loose surface, such as gravel or
crushed rock, make sure that you push down on the handle to keep
the scraper blade (Fig. 5 - 1) clear of any loose materials. There is
risk of loose materials being thrown by the rotating blades.
3. When clearing areas of deeper snow, move the snow shovel back
and forth in a sweeping motion. With each pass, the snow shovel
will remove up to 6 inches of snow. Repeat this motion as many
times as needed to clear a path.
Fig. 2
Fig. 3
Fig. 4
Fig. 5
3
2
1
1
2
1
1

MAINTENANCE
ROUTINE INSPECTION
Before each use, inspect the tool. If any of these following conditions exist, do not use until parts are replaced.
Check for:
• Loose hardware or improper mounting
• Misalignment
• Cracked or broken parts
• Any other condition that may affect its safe operation
Once per season, lubricate the tines and shaft. At the end of the season, check the snow shovel for damage prior to
storing. Repair or replace damaged or broken parts.
CLEANING
CAUTION! Always clean the snow shovel after each use. Failure to carry out proper cleaning can result in
damage to the snow shovel or result in poor performance.
STORAGE
Store this tool carefully in a secure, dry place, out of the reach of children. Remove the battery from the battery
terminal. Charge the battery fully and store it in a cool, dry place, out of the reach of children.
During extended periods of storage, ensure that the tool is protected against corrosion and frost.
At the end of the season, or if the tool is not being used for longer than a month, wipe over metal surfaces with an
oil covered cloth or spray a fine coat of oil to protect the snow shovel from corrosion.
PRODUCT DISPOSAL
Used power tools should not be disposed of together with household waste. If the product contains electrical com-
ponents they should be recycled. Please take this product to your local recycling facility for responsible disposal and
to minimize its environmental impact.
Please recycle the packaging and electronic components where facilities exist.
OPERATION
OPERATING THE SNOW SHOVEL (CONT.)
4. When clearing drifts over 6 inches, hold the shovel off the ground and use a swinging, sweeping motion to clear
up to 6 inches at a time per pass. Make as many passes as needed.
5. Do not direct thrown snow at any passersby or animals.
6. Do not set the tool down in the snow - this could cause a battery or electrical short. Only set the tool down on
cleared surfaces.
7. Do not use the shovel to create snowdrifts that block your neighbors’ doors, trapping them in their homes. With
great power comes great responsibility.
8. After operation, remove the battery from the snow shovel. Store both as instructed below.
14

PROBLEM CAUSE SOLUTION
Snow shovel won’t turn on.
1. Battery is not installed. 1. Install battery on shovel.
2. Battery is depleted. 2. Charge the battery.
3. Battery has been stored outdoors in
a cold environment.
3. Bring battery indoors and allow it to
warm up.
4. Safety lock button not pressed. 4. Press and hold safety lock button,
then pull trigger.
5. Motor brushes worn out.
5. Replace motor. Contact WEN cus-
tomer service at 1-847-429-9263 for
assistance.
6. Defective switch, PCB, or motor. 6. Contact WEN customer service at
1-847-429-9263 for assistance.
Shovel turns on, but auger
does not spin.
1. Auger is blocked. 1. Remove battery; check for and clear
obstructions.
2. Drive belt has slipped. 2. Remove left side panel; check drive
belt and adjust/replace as necessary.
3. Broken gearbox. 3. Contact WEN customer service at
1-847-429-9263 for assistance.
Snow shovel shuts down
unexpectedly.
1. Auger is blocked. 1. Remove battery; check for and clear
obstructions.
2. Battery is overheated. 2. Allow battery to cool down.
3. Battery has been stored outdoors in
a cold environment.
3. Bring battery indoors and allow it to
warm up.
4. PCB error. 4. Contact WEN customer service at
1-847-429-9263 for assistance.
Snow is not thrown
sufficiently far.
1. Battery is depleted. 1. Charge the battery.
2. Battery used is too small. 2. For best results, use a battery with a
capacity of at least 4 Ah.
3. Taking passes that are too deep. 3. Take shallower passes so each pass
throws less snow.
4. Snow is too dense or wet. 4. Pray for fluffier snow next time.
TROUBLESHOOTING GUIDE
WARNING! Stop using the tool immediately if any of the following problems occur. Repairs and replace-
ments should only be performed by an authorized technician. For any questions, please contact our customer
service at 1-847-429-9263, M-F 8-5 CST or email us at [email protected].
15

EXPLODED VIEW & PARTS LIST
16

EXPLODED VIEW & PARTS LIST
NO. PART NO. DESCRIPTION QTY.
1 20720-001 Phillips-head Screw, M5x12 1
2 20720-002 Lock Washer, 5mm 1
3 20720-003 Large Washer, 5x15mm 1
4 20720-004 Driven Pulley Pressure Plate 1
5 20720-005 Flat Washer 1 1
6 20720-006 Ball Bearing, 6001-2Z 2
7 20720-007 Driven Pulley 1
8 20720-008 V-belt, EPJ360 1
9 20720-009 Needle Bearing, HK121810 1
10 20720-010 Axle 1
11 20720-011 Auger 1
12 20720-012 Flat Washer 2 1
13 20720-013 DC Motor, 997 1
14 20720-014 Pinion 1
15 20720-015 Gearbox 1
16 20720-016 Self-tapping screws 6
17 20720-017 Phillips-head Screw 4
18 20720-018 Ball Bearing, 607 1
19 20720-019 Output Shaft 1
20 20720-020 Large Gear 1
21 20720-021 Ball Bearing, 6000 1
22 20720-022 Gearbox Cover 1
23 20720-023 Flat Washer 3 1
24 20720-024 Driving Pulley 1
25 20720-025 Scraper Bar 1
26 20720-026 Self-tapping Screws, ST4x16 3
27 20720-027 Middle Deflector Vane 1
28 20720-028 Side Deflector Vane 2
29 20720-029 Housing 1
30 20720-030 Right Cover 1
31 20720-031 Flat Washer, 8.5x18mm 1
32 20720-032 Lock Nut, M8 1
33 20720-033 Large Pan Head Self-tapping
Screw, ST4x10 3
34 20720-034 Large Pan Head Self-tapping
Screw, ST4x14 14
35 20720-035 Barrel Nut, M6 1
36 20720-036 Upper Cover 1
37 20720-037 Bracket Plate 1
38 20720-038 Knurled Pin 1
NO. PART NO. DESCRIPTION QTY.
39 20720-039 Front Cover 1
40 20720-040 Frame 1
41 20720-041 Handle Cover 1
42 20720-042 Self-tapping Screw, ST6x25 2
43 20720-043 Countersunk Head Self-tapping
Screw, ST3x8 2
44 20720-044 Adjustment Bracket 1
45 20720-045 Pin 1
46 20720-046 Adjustment Bracket Cover 1
47 20720-047 Countersunk Head Self-tapping
Screw, ST4x16 6
48 20720-048 Phillips Pan Head Screw, M6x40 1
49 20720-049 Lock Washer, 6mm 1
50 20720-050 Wiring Harness 1 1
51 20720-051 Lower Tube 1
52 20720-052 Knob 2
53 20720-053 Knob Pad 1
54 20720-054 Curved-head Bolt, M6x55 1
55 20720-055 Tube Sheath 1
56 20720-056 Washer 2
57 20720-057 Secondary Handle 1
58 20720-058 Secondary Handle Seat 1
59 20720-059 Upper Tube 1
60 20720-060 Left Cover 1
61 20720-061 Left Handle 1
62 20720-062 TPU Handle Insert 1
63 20720-063 Wiring Harness 2 1
64 20720-064 Hex Bolts, M6x90 1
65 20720-065 Cable Clamp 2
66 20720-066 Button Spring 1
67 20720-067 Lock-off Switch 1
68 20720-068 Power Switch 1
69 20720-069 Switch Spring 1
70 20720-070 Switch Trigger 1
71 20720-071 Insert Seat 1
72 20720-072 Right Handle 1
73 20205 Battery Pack, 5Ah 1
74 20200C Charger 1
NOTE: Not all parts may be available for purchase. Parts and accessories that wear
down over the course of normal use are not covered under the warranty.
17

EXPLODED VIEW & PARTS LISTWARRANTY STATEMENT
WEN Products is committed to building tools that are dependable for years. Our warranties are consistent with this
commitment and our dedication to quality.
LIMITED WARRANTY OF WEN PRODUCTS FOR HOME USE
GREAT LAKES TECHNOLOGIES, LLC (“Seller”) warrants to the original purchaser only, that all WEN consumer power
tools will be free from defects in material or workmanship during personal use for a period of two (2) years from date
of purchase or 500 hours of use; whichever comes first. Ninety days for all WEN products if the tool is used for pro-
fessional or commercial use. Purchaser has 30 days from the date of purchase to report missing or damaged parts.
SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent per-
mitted by law, any warranty or condition implied by law, shall be the replacement of parts, without charge, which are
defective in material or workmanship and which have not been subjected to misuse, alteration, careless handling,
misrepair, abuse, neglect, normal wear and tear, improper maintenance, or other conditions adversely affecting the
Product or the component of the Product, whether by accident or intentionally, by persons other than Seller. To make
a claim under this Limited Warranty, you must make sure to keep a copy of your proof of purchase that clearly defines
the Date of Purchase (month and year) and the Place of Purchase. Place of Purchase must be a direct vendor of Great
Lakes Technologies, LLC. Purchasing through third party vendors, including but not limited to garage sales, pawn
shops, resale shops, or any other secondhand merchant, voids the warranty included with this product. Contact tech-
[email protected] or 1-847-429-9263 with the following information to make arrangements: your shipping
address, phone number, serial number, required part numbers, and proof of purchase. Damaged or defective parts and
products may need to be sent to WEN before the replacements can be shipped out.
Upon the confirmation of a WEN representative, your product may qualify for repairs and service work. When returning
a product for warranty service, the shipping charges must be prepaid by the purchaser. The product must be shipped
in its original container (or an equivalent), properly packed to withstand the hazards of shipment. The product must be
fully insured with a copy of the proof of purchase enclosed. There must also be a description of the problem in order
to help our repairs department diagnose and fix the issue. Repairs will be made and the product will be returned and
shipped back to the purchaser at no charge for addresses within the contiguous United States.
THIS LIMITED WARRANTY DOES NOT APPLY TO ITEMS THAT WEAR OUT FROM REGULAR USAGE OVER TIME, IN-
CLUDING BELTS, BRUSHES, BLADES, BATTERIES, ETC. ANY IMPLIED WARRANTIES SHALL BE LIMITED IN DURA-
TION TO TWO (2) YEARS FROM DATE OF PURCHASE. SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT
NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE OR USE OF THIS PRODUCT. SOME
STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IN-
CIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN CANADA AND FROM COUNTRY TO COUN-
TRY.
THIS LIMITED WARRANTY APPLIES ONLY TO ITEMS SOLD WITHIN THE UNITED STATES OF AMERICA, CANADA
AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE WITHIN OTHER COUNTRIES, CONTACT
THE WEN CUSTOMER SUPPORT LINE. FOR WARRANTY PARTS OR PRODUCTS REPAIRED UNDER WARRANTY
SHIPPING TO ADDRESSES OUTSIDE OF THE CONTIGUOUS UNITED STATES, ADDITIONAL SHIPPING CHARGES MAY
APPLY.
18

NOTES
19

V. 2023.08.02
THANKS FOR
REMEMBERING