Western Digital My Book Live Duo User manual

My Book®Live™
Personal Cloud Storage
User Manual

ii
WD®Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wdc.com.
Accessing Online Support
Visit our product support website at support.wdc.com and choose from the following topics:
•Downloads—Download drivers, software, and updates for your WD product.
•Registration—Register your WD product to get the latest updates and special offers.
•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
•Knowledge Base—Search by keyword, phrase, or answer ID.
•Installation—Get online installation help for your WD product or software.
•WD Community—Share your thoughts and connect with other WD users.
•Online Learning Center — Get the most out of your personal cloud storage with the latest
information, instructions and software. (http://www.wd.com/setup)
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
product online at http://register.wdc.com or by using My Book Live software (see “System
Settings” on page 60).
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682 / [phone]
Spanish 800.832.4778 Hong Kong [phone]
India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4 WDEU Indonesia [phone]
(00800 27549338) Japan 0120-994-120 / 00531-65-0442
Korea 02 703 6550
Europe [phone] Malaysia [phone] / 1 800 88 1908/[phone]
Middle East [phone] Philippines 1 800 1441 0159
Africa [phone] Singapore [phone] / [phone]/[phone]
Taiwan [phone]/[phone]
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

TABLE OF CONTENTS – iii
MY BOOK LIVE
USER MANUAL
WD® Service and Support................................ii
Registering Your WD Product .............................ii
1 Important User Information ....................1
Important Safety Instructions ..............................1
Recording Your WD Product Information .....................2
2 Product Overview ............................3
About the Drive ........................................3
Features..............................................3
About WD’s Online Learning Center.........................5
Package Contents ......................................5
System Requirements ...................................7
Pre-Installation Instructions ...............................7
Handling Precautions ....................................8
Specifications..........................................8
Product View ..........................................9
3 Connecting the Drive and Getting Started .......10
Getting Started Using the Online Setup Software ..............10
Getting Started Without the Online Setup Software
(Windows & Mac OS)...................................17
What Can I Do Now? ...................................21
4 Backing Up and Retrieving Your Computer Files . 22
Using WD SmartWare (Windows Only) ......................22
Using Windows 8 File History .............................37
Using Windows 7/Windows Vista Backup ...................38
Using Apple Time Machine...............................39
5 Managing Your Drive With WD Quick View ......44
Installing WD Quick View (Mac OS Only) ....................44
Accessing WD Quick View Shortcut Options .................45
Checking Drive Status ..................................46
Launching WD SmartWare (Windows only) ..................47
Exiting WD SmartWare Safely (Windows only) ................47
Opening Shares .......................................47
Launching the My Book Live Dashboard ....................48
Table of Contents

TABLE OF CONTENTS – iv
MY BOOK LIVE
USER MANUAL
Mapping the Drive (Windows Only).........................48
Creating a Shortcut to the Public Share (Windows only) .........49
Viewing Drive Properties ................................49
Safely Shutting Down...................................50
Monitoring Alerts ......................................51
Uninstalling the WD Quick View Icon .......................53
6 Using the My Book Live Dashboard ............54
Launching the My Book Live Dashboard ....................54
Starting the My Book Live Dashboard ......................55
Understanding Dashboard Components ....................56
Obtaining Customer Support .............................57
What Can I Do Now? ...................................59
7 Configuring Basic Settings....................60
System Settings.......................................60
Network Settings ......................................66
Utilities Settings .......................................68
Remote Access Settings ................................72
Media Server Settings ..................................73
8 Managing Users ............................74
Viewing Users ........................................74
Creating a User .......................................75
Creating a Private Share for a User ........................77
Changing a User’s Password.............................78
Editing User Settings ...................................79
Deleting a User .......................................79
9 Managing Shares ...........................80
Viewing a List of Shares .................................80
Creating a New Share ..................................81
Creating a New User ...................................82
Making a Share Public ..................................83
Deleting a Share.......................................83
Opening a Share ......................................84
10 Managing Safepoints ........................86
Backing Up a My Book Live Drive With Safepoints .............86

TABLE OF CONTENTS – v
MY BOOK LIVE
USER MANUAL
11 Accessing Your My Book Live Remotely ........95
WD 2go: The Pathway to Your Personal Cloud ...............95
Enabling Remote Access ................................97
Setting Up Mobile Access ...............................98
Setting Up Web Access Through WD 2go ..................106
Accessing Your Personal Cloud ..........................108
12 Playing/Streaming Videos, Photos, & Music ....112
Media Server Overview ................................112
Media Server Settings .................................112
Media Types Supported................................115
Media Storage .......................................116
Accessing My Book Live from Media Players ................117
Accessing My Book Live Using iTunes .....................123
13 Troubleshooting ...........................125
First Steps Checklist ..................................125
Resetting the My Book Live .............................125
Specific Problems and Corrective Actions ..................126
14 Regulatory and Warranty Information..........129
Regulatory Compliance ................................129
Obtaining Service.....................................130
Limited Warranty .....................................131
GNU General Public License (“GPL”) ......................131
15 Appendix .................................132
TwonkyMedia .......................................132
16 Glossary ..................................134
17 Index.....................................137

1
MY BOOK LIVE
USER MANUAL
IMPORTANT USER INFORMATION –1
Important User Information
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the back or bottom side of the chassis; to
ensure proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
-When the power cord or plug is damaged or frayed.
-If liquid has been spilled on the product.
-If the product has been exposed to rain or water.
-If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to the product to normal condition.
-If the product has been dropped or the chassis has been damaged.
-If the product exhibits a distinct change in performance, contact WD Customer
Support at http://support.wdc.com.

MY BOOK LIVE
USER MANUAL
IMPORTANT USER INFORMATION –2
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the bottom of the
device.
-Serial Number
-Model Number
-Purchase Date
-System and Software Notes

2
MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –3
Product Overview
About the Drive
Features
About WD’s Online Learning Center
Package Contents
System Requirements
Pre-Installation Instructions
Handling Precautions
Specifications
Product View
About the Drive
Connect this powerful drive to your wireless router for shared storage on your home network
that you can access within and outside the home. Share files with Mac computers and PCs,
stream media to your television through your DLNA-enabled devices, and access your files
remotely with the WD 2go™ apps and web site.
This user manual provides step-by-step installation instructions and other important
information regarding your WD product. Translated versions and updates to this user manual
can be downloaded from http://products.wdc.com/updates. For more information and
news about this product, visit our website at http://www.wdc.com.
Features
Your media and files on your own personal cloud—Create your own personal
cloud, without the monthly fees and mysterious location of your data. Store your media and
files on the drive and access them securely over the Internet. Or, use WD's mobile apps for
easy access with your tablet or smartphone. It's like having up to 3 TB terabytes of extra
storage for your mobile device.
Now streaming to your HDTV—Watch your daughter's birthday party video or show
off your vacation slideshow on your TV. The built-in media server streams music, photos,
and movies to any DLNA®-certified multimedia device such as a WD TV™ Live™ network
media player, Blu-ray Disc®player, Xbox 360™, PlayStation®3 and connected TV. DLNA 1.5
& UPnP certified.
Shared storage for all your computers—Now you can store your entire family's
movies, music, photos, and important files in one place for everyone in the home to share.
Just plug the drive into your wireless router so you can store and access files with any PC or
Mac in your home.
Automatic, wireless backup for all your computers—Protect your precious
memories and back up all your PCs and Macs wirelessly to one reliable location over your
wireless network using WD SmartWare™. Every time you save something, it's instantly
backed up. Mac users can use all the features of Apple®Time™ Machine backup software
to protect their data.
Speed without compromise—Built with an 800 MHz CPU for maximum performance
to power all your applications from streaming to remote access. Designed around the most
recent advances in Ethernet chip technology, this product delivers best-in-class read speeds
faster than traditional USB 2.0 drives *.
*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.

MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –4
Serve up your music with iTunes®—The drive includes iTunes server support so you
can centralize your music and video collection and stream it any Mac or PC with iTunes.
Easy to set up, easy to find on your network—Set up is a snap. In just a few
minutes, you're up and running. Mac, Windows®8, Windows®7, and Windows Vista®
computers will automatically find your My Book Live drive in seconds.
Add an extra layer of protection for your files—You can automatically make a
second copy, or safepoint, of your My Book Live on another My Book Live or NAS drive on
your home network. Now you've got double-safe protection for all your media and ultimate
peace of mind.
WD 2go™: The Pathway to Your Personal Cloud.
What is a personal cloud?
A personal cloud provides you with the peace-of-mind knowing that all your digital
content is secure at home and under your control. Unlike public clouds, a personal
cloud allows you to keep all your content in one safe place on your home network.
Share files, stream media, and access your content anywhere. No monthly fee. No
mysterious location of your data. Keep your videos, music, photos, and files safe at
home and always with you.
Get to your content from anywhere with WD 2go web access.
If you can access the Internet from a computer, you can securely access your media
and files anywhere in the world at https://www.wd2go.com. WD 2go web access
provides fee-free remote access to your My Book Live personal cloud storage. Once
you log in, WD 2go mounts My Book Live to your computer like a local drive and
provides access to your remote folders from any Mac or PC. Seamlessly open, save
as, and attach files to emails from this virtual drive.
Mobilize your media with WD 2go mobile apps.
The WD 2go and WD Photos™mobile apps bring your photos and files to your
fingertips on your iPad®, iPhone®,Blackberry™, and Android™smartphone or
tablet.
WD's apps for your mobile devices.
WD 2go mobile app—Access your files, music, and photos with your mobile
device. Open and view presentations and documents, stream media, and show off
photos stored on your My Book Live personal cloud storage.
WD Photos mobile app—Take a photo or video clip with your mobile device and
upload it directly to your drive. You can also access all the photos stored on your
personal cloud storage and show them off with your smartphone or tablet.

MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –5
About WD’s Online Learning Center
WD’s Online Learning Center provides the latest information, instructions and software to
help users get the most out of their personal cloud storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring drive status
and more. It’s an interactive resource to walk users through installing and using their My
Book Live. The Online Learning Center allows you to:
Learn about your new personal cloud storage product.
Download the latest software for your product.
Find in-depth, interactive information on how to explore each of your product’s
features.
Update your product whenever new features become available.
Access an always-available resource online, without a manual or CD.
Package Contents
My Book Live personal cloud storage network drive
Ethernet cable
AC adapter
Quick Install Guide
Downloadable installation software
My Book Live
Home network drive
AC adapter Ethernet cable Quick Install Guide

MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –6
For information on additional accessories for this product, visit:
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wdc.com and see
Knowledge Base Answer ID 1048.
Global AC Adapter Configurations

MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –7
System Requirements
Operating System
Note: Compatibility may vary depending on your computer’s hardware configuration
and operating system.
For highest performance and reliability, install the latest updates and service
pack (SP):
For Windows, go to the Start or menu and select Windows Update.
For a Mac, go to the Apple menu and select Software Update.
Web Browsers
• Internet Explorer 8.0 or higher on supported Windows computers
• Safari®4.0 or higher on supported Mac computers
• Firefox®12 and later on supported Windows and Mac computers
• Google®Chrome™14 and later on supported Windows and Mac platforms.
Local Network
Router/switch or direct connect (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads.
Pre-Installation Instructions
Before unpacking and installing the system, select a suitable site for the system to ensure
maximum efficiency. We suggest that you place the device in a site that is:
Near a grounded power outlet.
Clean and dust free.
On a stable surface free from vibration.
Well-ventilated, with nothing blocking or covering the slots and openings on the
back or bottom side of the unit and away from sources of heat.
Windows Mac OS X®
• Windows 8
• Windows 7
• Windows Vista
• Windows XP (32 bit) SP3 or later
Note: For Windows OS, you will
need to install Java runtime
client
• Mountain Lion®*
• Lion®*
• Snow Leopard®
• Leopard®**
*For Lion and Mountain Lion, you will need to install the
Java runtime client. For additional information, visit
http://support.apple.com/kb/dl1421
** Leopard (Mac OS 10.5) is only supported when
running on an Intel processor.

MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –8
Secluded from electromagnetic fields from electrical devices such as air
conditioners, radio, TV transmitters.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Drives may be damaged by rough handling, shock, or vibration. Be aware of
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the drive.
Do not move the drive while it is powered on.
Do not use this product as a portable drive.
Specifications
* Limited support
Ethernet High performance (100/1000) Gigabit Ethernet connection
Internal hard drive WD 3.5-inch SATA hard drive
Supported protocols CIFS/SMB, NFS, FTP, AFP
I/O ports Gigabit Ethernet (RJ-45) port
Supported clients Windows 8
Windows 7
Windows Vista
Windows XP*
Mac OS X Mountain Lion
Mac OS X Lion
Mac OS X Snow Leopard
Mac OS X Leopard*
Physical dimensions Length: 54.9 in (139.45 mm)
Width: 1.97 in (50 mm)
Height: 6.5 in (164.0 mm)
Weight: 2.2 lb (1.01 kg)
Power supply Input voltage: 100V to 240V AC
Input frequency: 50 to 60 Hz
Output voltage: 12V DC, 1.5A
Power supply: 18W
Temperature Operating temperature: 5 to 35 °C (41 to 95 °F)
Non-operating temperature: -20 to 65°C (-4 to 149 °F)

MY BOOK LIVE
USER MANUAL
PRODUCT OVERVIEW –9
Product View
Component Icon Description
Gigabit Ethernet
port
Connects the device to a local network.
Reset button Restores settings such as the admin user name and password for the
device. See “Resetting the My Book Live” on page 125 for more
information.
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
For drive security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com for more information.
Gigabit Ethernet port
Kensington®
Security Slot
Activity LED
Link LED
Reset button
Multi-color LED

13
MY BOOK LIVE
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED –10
Connecting the Drive and Getting Started
Getting Started Using the Online Setup Software
Getting Started Without the Online Setup Software (Windows & Mac OS)
What Can I Do Now?
It’s easy to set up the My Book Live device -- all you have to do is unpack your
device, download and run the quick setup software, available at
http://www.wd.com/setup, then follow the instructions for connecting your device
on the screen. LEDs on the front and the back of the drive let you know whether the
connections are functioning properly.
Note: For information about safely shutting down and disconnecting the drive, see
“Safely Shutting Down” on page 50 or “Reboot/Shutdown” on page 69.
Getting Started Using the Online Setup Software
The online setup software walks you through the steps necessary to easily connect
your device to your home or small office network. Use the following steps to
download and run the online setup software, discover the drive and get started
using your device. The online setup software is available from WD’s Online Learning
Center at http://www.wd.com/setup.
Downloading and Installing the Online Setup Software
Before plugging in your My Book Live device, use the following steps to download
the software necessary to set up your device.
1. Open a web browser. For browser requirements, see
“Web Browsers” on page 7.
2. In the address field, type http://www.wd.com/setup.
3. On the Welcome to the Learning Center screen, select My Book Live.
4. Select Go to Downloads.
Note: The Learning Center automatically detects your operating system (OS). If
you’d like to download setup software for a different operating system, select
your OS from the pull-down menu at the top of the page before selecting the
Download Setup Software button.
5. Access your downloaded files, then double-click Setup.exe (Windows) or
My Book Live Setup.dmg (Mac).

MY BOOK LIVE
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED –11
Physically Connecting the Drive
1
2
3
4
Follow the steps below to connect the My Book Live to a home or small office
network.
1. Connect one end of the Ethernet cable into the Ethernet port located on the
back of the drive.
2. Connect the other end of the Ethernet cable directly into a router or network
switch port.
3. Connect the end of the adapter into the power supply socket on the back of the
drive.
4. Plug the power adapter into a power outlet. The unit powers up automatically.
Important: To avoid overheating, make sure the drive is upright as shown
in the illustration above and nothing is blocking or covering
the slots and openings on the top and bottom of the drive. In
the event of overheating, the device will perform a safe
shutdown, interrupting all processes currently being
performed. If this occurs, data may be lost.
WARNING! To meet Class B emission standards, use the shielded
Ethernet cable provided.
Important: Wait for the My Book Live drive to finish powering up
(approximately three minutes) before configuring the drive.
You will know it is ready when the LED stops flashing and
turns solid green (normal) or blue (standby).

MY BOOK LIVE
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED –12
Checking the Front Panel LED
The following table describes the front panel tricolor (red/green/blue) LED behavior.
Checking Back Panel (Network) LEDs
The following table describes the network state and activity LEDs.
Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the
Activity LED, and the one on the bottom is the Link LED.
State Color Appearance State Description
Power Off None Displays if the drive is unplugged.
Power On Blue Solid Displays when you first apply power to the
unit.
Boot Yellow Solid Drive has begun loading the Operating
System (OS).
Attention Yellow Blink The following circumstances trigger this
state:
• Disk thermal warning threshold
exceeded (under or over temp)
• Network cable not inserted
Ready Green Solid The OS is now ready.
Activity Green Blink Unit is performing read or write commands
to/from the Hard Drive Disk (HDD).
Fault/action required Red Solid The following faults trigger this state:
• Disk SMART failure
• Data Volume does not exist
• System Volume does not exist
• System thermal shutdown (75C)
• Unsupported drive detected
Standby Blue Solid Unit is in HDD standby mode.
Software/firmware
update
White
(may look
somewhat
violet)
Solid Firmware is currently being updated.
State LED Appearance State Description
Link down Link Off Cable or drive is not plugged in, or other
end of link is not operational.
Link up – 100 Mbps Link Yellow Cable is plugged in, and both ends of the
link have successfully established
communications. Network negotiated at
100 Mbps.

MY BOOK LIVE
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED –13
Connecting the Drive to Your Network
1. Select Getting Started.
2. Following the step on your screen or outlined in “Physically Connecting the
Drive” on page 11, connect your My Book Live device to your home or small
office network.
Note: Remove the sticker from the back of the unit prior to connecting your device.
Link up – 1000 Mbps Link Green Cable is plugged in, and both ends of the
link have successfully established
communications. Network negotiated at
1000 Mbps.
Link idle Activity Off Active communication is not in progress.
Link busy Activity Green - Blinks Active communication is in progress.
State LED Appearance State Description

MY BOOK LIVE
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED –14
3. When the LED on your device turns a solid green, click Next on your computer
screen. The software will discover your device.
4. Select your My Book Live device, then click Next.
5. Continue following the instructions on the screen and outlined in “Creating a
Personal Cloud with WD 2Go and Registration” on page 15
If your device is not detected, continue to “Connecting and Troubleshooting”
on page 15.

MY BOOK LIVE
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED –15
Connecting and Troubleshooting
The Connect - No My Book Live found screen displays when the setup software can
not find the device on your system.
1. Follow the steps on the screen to ensure that your device is:
Pugged into a working outlet.
Connected to your router.
Displaying a solid green light on the front.
2. Select the Refresh button.
If the device still can not be found, select WD Support for additional
suggestions or to contact WD Support.
Creating a Personal Cloud with WD 2Go and Registration
WD 2go web access provides fee-free remote access to your My Book Live
personal cloud storage. Once you log in, WD 2go mounts your My Book Live device
to your computer like a local drive and your remote folders are available on any Mac*
or PC.
*WD 2go is not supported by Mac Leopard (OS X 10.5.x)