Western Digital WD ShareSpace User manual

WD ShareSpace™
Network Storage System
User Guide

Important Safety Instructions
1. Follow all warnings and instructions marked on the product.
2. Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
3. Do not use this product near any liquids.
4. Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
5. Do not drop the product.
6. Do not block the slots and openings on the back or bottom side of the chassis; to
ensure proper ventilation and reliable operation of the product and to protect it
from overheating, these openings must not be blocked or covered.
7. Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
8. Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
9. If an extension cord is used with this product, make sure that the total ampere
rating of the equipment plugged into the extension cord does not exceed the
extension cord ampere rating. Also, make sure that the total rating of all products
plugged into the wall outlet does not exceed the fuse rating.
10.Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
11.Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
(a) When the power cord or plug is damaged or frayed.
(b) If liquid has been spilled on the product.
(c) If the product has been exposed to rain or water.
(d) If the product does not operate normally when the operating instructions are followed. Adjust
only those controls that are covered by the operating instructions since improper adjustment
may result in damage and require extensive work by a qualified technician to the product to
normal condition.
(e) If the product has been dropped or the chassis has been damaged.
(f) If the product exhibits a distinct change in performance, indicating a need for service.
12.In accordance with workstation regulation standards, do not place this device in
the visual field of the user due to the glossy front of the case.
WARNING! The WD ShareSpace uses a lithium battery, type CR2032. There is
danger of an explosion if the battery is incorrectly replaced. Replace only with
the same or equivalent battery type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.

Table of Contents - I
WD SHARESPACE
USER MANUAL
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . 1
Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Format and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
WD ShareSpace File Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Pre-installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . . . . .7
System View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
USB Backup Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Kensington Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 WD ShareSpace Basic Setup . . . . . . . . . . . . . . . . . . 11
Step 1: Connect WD ShareSpace to the Network. . . . . . . . . . . . . . 11
Step 2: Access WD ShareSpace on the Network . . . . . . . . . . . . . . 12
3 Backing Up Computers on a Network. . . . . . . . . . . 23
WD Anywhere Backup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Important Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring WD Anywhere Backup . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4 Using Time Machine™ . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting up Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Starting a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Restoring Backed-up Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Deleting the Entire Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5 MioNet Remote Access . . . . . . . . . . . . . . . . . . . . . . . 55
MioNet Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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Remote Access Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using MioNet Web (after registration) . . . . . . . . . . . . . . . . . . . . . . . . 58
6 How to Play/Stream Video, Music & Photos . . . . . 65
Media Servers Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Media Types Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
iTunes with WD ShareSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7 External USB Drive Sharing & Backup . . . . . . . . . . 76
Sharing Data on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
USB Auto Backup Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
8 Using WD Discovery (Windows Only) . . . . . . . . . . . 79
WD Discovery Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Mapping a Network Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Browse Network Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Desktop Shortcut Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Turning Identify LED On or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Automatically Updating WD Discovery. . . . . . . . . . . . . . . . . . . . . . . . 85
9 Network Storage Manager: Basics . . . . . . . . . . . . . 87
Configuring WD ShareSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
WD ShareSpace’s Network Storage Manager Features . . . . . . . . . 94
User Interface Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
10 Network Storage Manager: Advanced Mode . . . . 108
System Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Network Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Storage Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Media Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Users Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
11 Download Manager: Downloader . . . . . . . . . . . . . 164
Downloader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
User Interface Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

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HTTP/FTP Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
CTorrent Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
12 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
ESD precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
13 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . 196
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . 197
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

WD SERVICE AND SUPPORT - 1
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WD Service and Support
Should you encounter any problem, please give us an opportunity to address it
before returning this product. Most technical support questions can be answered
through our knowledge base or email support service at support.wdc.com. If the
answer is not available or, if you prefer, please contact WD at the best telephone
number shown below.
Your product includes 30 days of free telephone support during the warranty period.
This 30-day period starts on the date of your first telephone contact with WD
technical support. email support is free for the entire warranty period and our
extensive knowledge base is available 24/7. To help us keep you informed of new
features and services, remember to register your product online at
https://www.wdc.com/register.
Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
•Downloads - Download drivers, software, and updates for your WD product.
•Registration - Register your WD product to get the latest updates and special
offers.
•Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA
Status, and Data Recovery Information.
•Knowledge Base - Search by keyword, phrase, or answer ID.
•Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system
hardware, and system software versions available.
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/[phone]
Spanish 800.832.4778 Hong Kong [phone]
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)*
00800 ASK4
WDEU
Indonesia [phone]
(00800
27549338)
Japan 00 531 650442
Korea [phone]
Europe
[phone] Malaysia [phone]/1 800 88 1908/[phone]
Middle East
[phone] Philippines 1 800 1441 0159
Africa
[phone] Singapore [phone]/[phone]/+65
62430496
Taiwan [phone]/[phone]
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

WD SERVICE AND SUPPORT - 2
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Registering Your WD Product
Your WD product includes 30 days of free technical support during the applicable
warranty period for your product. The 30-day period commences on the date of your
first telephone contact with WD technical support. Register online at
register.wdc.com.

OVERVIEW - 3
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Overview
Congratulations on your purchase of WD ShareSpace™, a high-speed network
attached storage system with a space-saving footprint. This system is equipped with
WD drives using WD GreenPower™ technology for efficient cooling and power
saving. The multi-level RAID support and high-speed interfaces deliver high
performance for small offices or home users and is ideal for backing up and sharing
files over the Internet.
This user manual provides step-by-step installation instructions and other important
information regarding your WD product. Translated versions and updates to this user
manual can be downloaded from http://products.wdc.com/updates. For more
information and news about this product visit our website at www.wdc.com.
Format and Configuration
WD ShareSpace is preformatted for maximum reliability as a RAID 5 volume (for four-
drive systems) or for maximum capacity as a single large, spanned volume (for two-
drive systems). In RAID 5, one quarter of the capacity is used to store parity
information needed to restore data in the event of a drive failure.
In a spanned volume, the capacity is equal to the total of all drives in the volume. To
access the maximum capacity using four drives on this device, the RAID
configuration must be reset to either RAID 0 or Span. For more information on how to
set up RAID, see “Manage RAID” on page 136.
WD ShareSpace File Storage
You can access and store content on WD ShareSpace via network shares. Shares
are folders that can be used to organize and store files on your
WD ShareSpace. Shares can be shared with everyone (public) or with selected
users on your network (private).
The device comes preconfigured with three shares:
•Public—created automatically after initial setup
• Shared Music - folder for storing music files you want to share with other users.
• Shared Pictures - folder for storing image files you want to share with other users.
• Shared Videos - for storing video files you want to share with other users.
Important: Do not change or delete these default share folders.
Disruption of media sharing could result. These are the default folders for
the Media Server (Twonky Media) and iTunes Service. For more information
on how to use Twonky media, see “How to Play/Stream Video, Music &
Photos” on page 65. For more information on how to use the iTunes
service, see “iTunes with WD ShareSpace” on page 74.
1

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•Download—for saving files using Downloader (see “Download Manager:
Downloader” on page 164).
•Configuration—this is a read-only share containing only a Help file and the login
page. It is not meant for sharing or storing data and should not be modified.

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Specifications
Ethernet High performance (10/100/1000) Gigabit Ethernet connection
Internal hard drives Up to four WD 3.5-inch SATA hard drives
External USB storage file
systems supported
NTFS, FAT/FAT32; HFS+J
Supported protocols HTTP, HTTPS, CIFS/SMB, NFS, FTP
I/O ports • Three USB 2.0 ports (one front for file backup, two rear for USB
device expansion)
• Ethernet (RJ-45) port
Supported clients • Windows 2000®
• Windows XP®
• Windows Vista™
• Windows®7
• Windows Server®2003
• Windows Server 2008
(latest service packs required)
•MacOS
®X®Tiger®
• Mac OS X Leopard®
• Mac OSX Snow Leopard™
Physical dimensions • Width: 6.30 in (160.1 mm)
• Height: 7.73 in (196.2 mm)
• Length: 7.84 in (199.18mm)
• Weight: 5.28 lb (2.4 kg)
Power specifications • Input voltage: 100V to 240V AC
• Input frequency: 50 to 60 Hz
• Power supply 19V DC, 5A
Environmental • Operating temperature: 5 to 35 °C (41 to 95 °F)
• Non-operating temperature: -20 to 65°C (-4 to 149 °F)

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Kit Contents
Accessories
Visit shopwd.com (U.S. only) to view additional accessories like cables, power
supplies, additional hard drives, and drive mounting rails for this product. Outside the
U.S., visit support.wdc.com.
System Requirements
For optimum performance, the following system and network requirements are
recommended. Compatibility may vary depending on user’s hardware configuration
and operating system.
Important: For highest performance and reliability, we recommend that
you install the latest updates and service pack (SP). For Mac OS X, go to
the Apple menu and select Software Update. For Windows, go to the
Start menu and select Windows Update.
Client computer
• Ethernet connection (network adapter)
• Operating system
• Windows 2000/Windows XP/Windows Vista/Windows 7, Windows Server 2003/Windows
Server 2008.
• Mac OS X Tiger, Leopard, Snow Leopard
• Web browser (Internet Explorer 6.0 SP1 and later on Windows platforms
supported by this product, Safari 2.0 and later on Mac platforms supported by
this product, Firefox 2.0 and later on supported Windows and Mac platforms)
• Adobe Flash ActiveX 9 or higher (required for WD Discovery™)
Ethernet cable Installation CD with
application software
and user manual
Quick Install Guide
WD ShareSpace with four
or two drives
Drive mounting rails
(only included with two-drive systems)
AC adapter
and power cords

OVERVIEW - 7
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Local network
• Router/switch (Gigabit required to maximize performance)
Wide Area Network
• Broadband Internet connection required for remote access using MioNet
Pre-installation
Before unpacking and installing the system, select a suitable site for the system for
maximum efficiency. Place the device in a site that is:
• Near a grounded power outlet
• Clean and dust free
• On a stable surface free from vibration
• Well-ventilated and away from sources of heat
• Secluded from electromagnetic fields from electrical devices such as air
conditioners, radio, TV transmitters.
Recording Your WD Product Information
In the following table, write the serial number and model number of your new WD
product found on the label on the bottom of the device. Also, write the purchase date
and other notes such as your operating system and version. This information is
necessary for setup and technical support.
Serial Number:
Model Number:
Purchase Date:
System and Software Notes:

OVERVIEW - 8
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System View
Power Button
Important: The device powers on automatically upon initial connection to
power, which may take up to three minutes. During this time, do not press
the power button.
The power button turns the device on or off. To turn on the device, press the power
button and hold down until the LED flashes once, and then release. The LED remains
off (up to 30 seconds) as the device powers up. Holding the button down for four
seconds powers off the device.
1 Power button 5 Power port
2 LED indicators 6 Reset button
3 USB backup button 7 Ethernet port
4 USB port 1 (Auto-backup) 8 USB ports 2 and 3
9Kensington®security slot

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LED Indicators
The LED (light-emitting diode) indicators on the device provide information about the
status of the system, its hard drives, and network connection. The LEDs on the
system indicate the following:
Indicator
and icon Color State Description
Power Green Steady System is powered up (connected to the power supply and turned on) and
ready for use.
Off System is not powered on
Flashing • System is booting
• System is restoring to factory default
• System is configuring RAID
• User volume is not available
Hard drives Green Random
flashing
Hard drive is in use
Steady • Hard drive is ready for use
• Hard drive is installed
Amber Steady • Hard drive error
Green/
Amber
Flashing • System detects a foreign hard drive with pre-existing data
Green/
Amber
Off • Hard drive is not present
• Hard drive is not properly installed
Ethernet
(front)
Green On Network link is detected
Off No network connection
Flashing Transmit or receive activity
System
identification
/error
Blue On System identification is active
Off System identification is disabled
Red Flashing Critical condition
USB backup Green Steady • A USB storage device is connected to the front USB port
• RAID system is rebuilding
• Restoring configuration settings
• System initialize operation in progress
Flashing • One flash per second—system is formatting a USB drive
• One flash per second (backup)—USB device to WD ShareSpace
• Two flashes per second (backup)—WD ShareSpace to USB device
Off • System initialize operation completed
Ethernet
(rear)
Orange Flashing • Network is connecting
•Linkactivity
Green Steady Network is connected
Flashing Network connection is active

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USB Backup Button
The USB backup button allows you to back up data from a USB drive to the device or
from the device to a USB drive. The USB backup feature only works on the front USB
port (port 1). See “USB Auto Backup Feature” on page 76 for detailed instructions.
Ports
Reset Button
The reset button restores machine name, network mode/IP address, and admin
password to default factory settings without erasing shared folders and volumes. For
more information on how to reset the system, see “Resetting the WD ShareSpace”
on page 182.
Kensington Hardware Features
Security Slot
For drive security, the device is equipped with a security slot, which supports a
standard Kensington security cable. For more information on the Kensington security
slot and available products, visit www.kensington.com.
Component Icon Description
USB port 1 Connects to a USB drive.
Note: This port has an auto-backup feature that
makes it possible to automatically create backups of
digital files from a USB drive to the device and vice-
versa.
USB ports 2 and 3 Connects to a USB drive.
Ethernet port Connects the device to a local network.
Power port Connects the device to an AC adapter and the power
outlet.

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WD ShareSpace Basic Setup
Step 1: Connect WD ShareSpace to the Network
Follow the steps below to connect the WD ShareSpace to a small
home/office network.
1. Connect one end of the Ethernet cable into the Ethernet port located on the back
of the device. Connect the other end of the Ethernet cable directly into a router or
network switch port.
2. Connect the end of the adapter into the DC power supply socket located on the
back of the device.
3. Plug the AC adapter into a power outlet. After approximately 30 seconds, the unit
powers up automatically as indicated by a steady green LED illuminated on the
power button.
Important: Wait for the WD ShareSpace to finish powering up (approximately three
minutes) before configuring the device.
To power down the device, press and hold down the power button for at least
four seconds.
2

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Step 2: Access WD ShareSpace on the Network
You can easily find your WD ShareSpace on the local area network (LAN). Follow the
appropriate procedure below:
Windows
• “Using WD Discovery (Windows only)” on page 12.
• “Using Windows Network and Sharing Center” on page 14.
Mac OS X
• “Mac OS X Leopard/Snow Leopard” on page 18
• “Mac OS X Tiger” on page 20
Using WD Discovery (Windows only)
Note: The WD Discovery application on the included CD should be installed on every PC
connected to the LAN from which you intend to access your WD ShareSpace.
1. Turn on your computer and wait for the operating system to load.
2. Insert the software-installing CD into the CD or DVD ROM drive.
Note: If AutoPlay is disabled on your computer, you must install the utilities manually. Click Start and
then (My) Computer. Right-click the CD/DVD drive, click Open, and double-click Setup.exe.
3. Windows Vista/Windows 7: Click Run setup.exe, and then click Allow.
4. Click Accept in the Terms of Agreement screen.

WD SHARESPACE BASIC SETUP - 13
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5. If you have connected the WD ShareSpace properly as shown in the Connect
screen on page 13, click Next.
6. The Application Installer screen opens, displaying a list of options. Click
WD Discovery Tool. Once the WD Discovery Tool installation is complete, it
automatically launches and the WD Discovery icon displays on your desktop.
7. The WD Discovery screen appears. Click WDShareSpace in the Network
Drives Found list and click Configure.

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8. The login screen appears. Continue device setup by following the instructions for
“Setting Up the Device for the First Time” on page 89.
Using Windows Network and Sharing Center
Windows Vista and Windows 7 offer an alternative to WD Discovery for easy setup
and mapping of the WD ShareSpace.
1. For Windows Vista/Windows 7, click Start>Computer>Network.
2. Right-click WDShareSpace in the Network and Sharing center and select
Install from the drop-down menu.
Note: The WDShareSpace media icon on the desktop opens the Twonky user interface. For
information on how to use Twonky media, see “Media Server” on page 150.
The Found New Hardware screen displays.

WD SHARESPACE BASIC SETUP - 15
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3. Click Locate and install driver software (recommended).
4. Click Yes, always search online (recommended).
Windows starts searching for the driver. Depending on your system setup, it may
take a minute or so to locate the driver.
5. When installation is complete, a confirmation message displays. Click Close.