Western Digital My Passport WDBBEP0010BBK User manual

Backup Software
WD SmartWare™ Software
User Manual
Version 1.5.x
WD SmartWare Software User Manual, Version 1.5.x

ii
WD Service and Support
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system software versions available.
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Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

WD SMARTWARE SOFTWARE
USER MANUAL
TABLE OF CONTENTS – iii
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hard Drive Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Functional Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Home Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Retrieve Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Settings Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Help Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 Installing the Software and Getting Started . . . . . . . . . . . . . . . . . . . . 17
Getting Started with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Getting Started Without the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Securing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unlocking the Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Changing Your Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4 Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How the Backup Function Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5 Retrieving Backed Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the WD SmartWare Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Naming the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the Drive Settings Drive Erase Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Drive Unlock Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 46

WD SMARTWARE SOFTWARE
USER MANUAL
TABLE OF CONTENTS – iv
7 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 47
Specifying the Number of Backup Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Pausing Backups Until Your Computer is Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Enabling the Backup and Retrieve Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
A Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE – 1
About the WD SmartWare Software
WD SmartWare™ software is an easy-to-use backup application that gives you the
power to:
• Protect your data automatically—Relax! Your data is safe. Automatic, continuous
backup instantly makes a second copy whenever you add or change a file.
• See your backup as it happens—Visual backup organizes and displays your files
in categories and shows the progress of your backup.
• Bring back lost files effortlessly—Retrieve your valuable data to its original
location whether you have lost everything, deleted a file, or just overwritten an
important file.
• Take control—Customize your backup, set drive security, run diagnostics,
manage the power settings, and more from the WD SmartWare control center.
• Secure your drive—Gain peace of mind knowing that your data is protected from
unauthorized access or theft with password protection and 256-bit hardware-
based encryption.
Operating System Compatibility
The WD SmartWare software is compatible with the following operating systems:
• Windows XP
• Windows Vista®
• Windows 7
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service
pack (SP). Go to the Start menu and select Windows Update.
Hard Drive Support
The WD SmartWare software supports the following WD external hard drives:
*You must reformat Mac drives for compatibility with Windows operating systems to use
them with this version of the WD SmartWare software. For information about
reformatting your My Book or My Passport drive, see answer ID 3865 in the
WD Knowledge Base at support.wdc.com.
Note: The WD SmartWare software does not support other manufacturers’ hard
drives, or WD hard drives that were not originally configured for the
WD SmartWare software.
My Book®Drives My Passport®Drives
• My Book Essential
• My Book Elite
• My Book Live
• My Book for Mac*
• My Book Studio*
• My Passport Essential
• My Passport Essential SE
• My Passport for Mac*
• My Passport SE for Mac*
• My Passport Studio*
1
1

WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE – 2
Functional Overview
All operational features and capabilities of the WD SmartWare software are presented in
five tab-selected screen displays where:
The . . . tab display Provides . . .
Home One of two dialogs, depending on whether you install the full
version or the drive management version of the WD SmartWare
software.
The full version dialog has five tabs and content gauges showing
the total capacity and category structure of your computer’s
internal hard drive, and each external My Book or My Passport
drive connected to it.
If your computer has more than one:
• Internal hard drive or multiple hard drive partitions, then the
WD SmartWare software displays a selector box that you can
use to specify the one you want to work with
• External My Book or My Passport drive, then the
WD SmartWare software highlights the one you select to work
with
The drive management dialog has three tabs and a content gauge
showing the total capacity and category structure of each
connected My Book or My Passport drive.
See “Home Tab Displays” on page 3.
Backup One of two backup dialogs, depending on the backup mode that
you select:
• The by-category dialog provides content gauges showing the
total capacity and category structure of your computer’s
internal hard drive, and the external My Book or My Passport
drive that you are working with
• The by-file dialog provides a folder view of your computer’s
internal hard drive for selecting the files and folders that you
want to back up
Each backup dialog also provides a:
• File/category backup toggle button for switching between the
two backup dialogs
• Start/stop backup toggle button for controlling the backup
See “Backup Tab Displays” on page 7.
Retrieve Three full-screen dialogs for selecting the:
• Backup volume that you want to retrieve files from
• Destination on your computer where you want to copy the
retrieved files
• Files that you want to retrieve
See “Retrieve Tab Displays” on page 10.
(Continued)

WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE – 3
Note: In addition to the detailed Help tab information, each WD SmartWare
display provides easy access to abbreviated online help to quickly guide
you through your backup, retrieve, and settings tasks. Whenever you are
uncertain about what to do, just click the info/online help icon in the
upper-right corner of the display:
To close the info/online help screen after reading the online help, click the
X icon in the upper-right corner of the help screen.
Home Tab Displays
The WD SmartWare software provides two different Home tab displays, depending on
which version of the software you install:
• WD SmartWare Home tab display
Use the WD SmartWare Home tab display to view hard drive content gauges and
select:
- The internal hard drive or hard drive partition that you want to back up files
from or copy retrieved files to when your computer has more than one
- The My Book or My Passport drive that you want to back up files to, retrieve
files from, or customize when you have more than one connected to your
computer
• Drive management Home tab display
Use the drive management Home tab display to view the content gauge for each
connected My Book or My Passport drive and select the one you want to
customize.
See Figure 1 and Table 1 on page 4 for a brief functional description of the Home tab
displays.
Settings One of two dialogs, depending on whether you install the full
version or the drive management version of the WD SmartWare
software.
The full version dialog provides buttons for displaying Software
Settings and Drive Settings screens.
The drive management version dialog displays only the Drive
Settings screen.
See “Settings Tab Displays” on page 13.
Help Instant access to:
• Detailed information about backing up and retrieving files and
making your software and drive setup selections
• WD Customer Support and software update services
See “Help Tab Display” on page 15.
In each display, the WD SmartWare software changes the names and graphic images to match
the hardware configuration of the connected My Book and My Passport drives.
The . . . tab display Provides . . .

WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE – 4
Figure 1. Home Tab Displays
Table 1. Home Tab Functional Description
Display Component Description
Your computer icon Provides a graphic representation and name of the internal hard
drive or drive partition on your computer that the WD SmartWare
software will access for backup and retrieve functions.
Right-clicking the icon and clicking Properties displays the
Windows System Properties dialog:
(Continued)
WD SmartWare Home Tab Display Drive Management Home Tab Display
My Passport Drive Icon
Your Computer Icon
Your Computer
Content Gauge
My Passport Drive
Content Gauge

WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE – 5
Internal drive selector box (Not shown in Figure 1 on page 4.)
On the WD SmartWare Home tab display, if your computer has
more than one internal hard drive or drive partition, the
WD SmartWare software displays a selector box below your
computer icon for specifying the drive or partition that you want to
use for backup and retrieve functions:
My Book or My Passport
drive icon
Provides a graphic representation and name of the My Book or
My Passport drive connected to your computer.
If you have more than one My Book or My Passport drive
connected to your computer, left-click the drive icon for the one
that you want to use for backup, retrieve, and drive settings
functions. The WD SmartWare software highlights your selection
with a light-blue shadow background:
Right-clicking the drive icon displays a menu with options for:
•Open—To display the drive listing in Windows Explorer
•Properties—To display the Windows Drive Properties dialog
•Safely remove—To prepare your system to disconnect the
drive
For a network-attached My Book Live drive, the options are:
•Open—To display the drive listing in Windows Explorer
•Dashboard—To display the Web interface for configuring the
drive
•Learning Center—To display the My Book Live Learning
Center help
•Map—To display the Windows Map Network Drive dialog
•Create Shortcut—To add a shortcut to the drive to your
desktop display
(Continued)
Table 1. Home Tab Functional Description (Continued)
Display Component Description
Selected My Book Drive

WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE – 6
My Book or My Passport
drive icon (continued)
•Alerts—To display the WD SmartWare WD Alerts report
•Properties—To display the Device Details and Troubleshooing
information for the drive
•Shut Down—To ready and shut down the drive
Drive display scroll
pointers
(Not shown in Figure 1 on page 4.)
One installation of the WD SmartWare software supports as many
My Book or My Passport drives as you system can handle. When
the number of connected drives exceeds the display capacity, the
WD SmartWare software displays left/right drive display scroll
pointers for viewing all of them:
Your computer’s content
gauge
The content gauge for your computer’s internal hard drive shows
all of your files that are available for a category-type backup
against a blue background in six categories where:
This file category Includes files with these extensions
Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and
other document extensions
Mail .mail, .msg, .pst., and other mail
extensions
Music .mp3, .wav, .wma, and other music
extensions
Movies .avi, .mov, .mp4, and other movie
extensions
Pictures .gif, .jpg, .png, and other picture
extensions
Other Others that do not belong in the five main
categories
For a complete list of all included file extensions, search for answer
ID 3644 in the WD Knowledge Base at support.wdc.com.
Table 1. Home Tab Functional Description (Continued)
Display Component Description
Scroll Pointers