Whirlpool Maytag W11416805 User manual

Technical Manual
7.4 / 8.8 Cu. Ft. Dryer
W11416805
Multimedia
Enhanced
Maytag® and Whirlpool®

ii nWhirlpool® and Maytag® Dryer
FOREWORD
This Whirlpool® Technical Manual (Part No. W11416805), provides the In-Home Service Professional with service
informaon for the “Whirlpool® and Maytag® Dryer.”
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product tech sheet when servicing the dryer.
For specic operang and installaon informaon on the model being serviced, refer to the “Use and Care
Guide” or “Installaon Instrucons” provided with the dryer.
GOALS AND OBJECTIVES
The goal of this Technical Manual is to provide informaon that will enable the In-Home Service Professional to
properly diagnose malfuncons and repair the “Whirlpool® and Maytag® Dryer.”
The objecves of this Technical Manual are to:
• Understand and follow proper safety precauons.
• Successfully troubleshoot and diagnose malfuncons.
• Successfully perform necessary repairs.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2020 Whirlpool Corporaon. Benton Harbor, MI 49022

Whirlpool® and Maytag® Dryer niii
TABLE OF CONTENTS
Whirlpool® and Maytag® Dryer
SECTION 1: GENERAL INFORMATION........................................................................
DRYER SAFETY .................................................................................................................................. 
PRODUCT SPECIFICATIONS............................................................................................................... 
MODEL AND SERIAL NUMBER LOCATION........................................................................................ 
MODEL NOMENCLATURE ................................................................................................................. 
TECH SHEET LOCATION..................................................................................................................... 
...............................................
SAFETY .............................................................................................................................................. 
SERVICE GUIDE ................................................................................................................................. 
ACTIVATING SERVICE MODE ............................................................................................................ 
SERVICE MODE FUNCTION............................................................................................................... 
SENSOR FEEDBACK FUNCTION CHART ............................................................................................ 
SERVICE DIAGNOSTICS CHART......................................................................................................... 
FAULTS AND ERROR CODES.............................................................................................................. 
TROUBLESHOOTING GUIDE ............................................................................................................. 
 ...........................................................................
SAFETY .............................................................................................................................................. 
...................................................................... 
TROUBLESHOOTING TESTS............................................................................................................... 
TROUBLESHOOTING GUIDE FOR CONNECTED DRYER..................................................................... 
STRIP CIRCUITS................................................................................................................................. 
WIRING DIAGRAMS.......................................................................................................................... 
COMPONENT LOCATIONS................................................................................................................. 
SECTION 4: COMPONENT ACCESS .............................................................................
REMOVING THE DOOR ASSEMBLY ................................................................................................... 
.................................................... 
 ........................................................................ 
REMOVING THE FRONT PANEL AND DOOR SWITCH ....................................................................... 
REMOVING THE DRUM LIGHT AND MOISTURE SENSOR................................................................. 
REMOVING THE BELT, DRUM, AND ROLLERS................................................................................... 
REMOVING THE DRIVE MOTOR........................................................................................................ 
REMOVING THE THERMAL FUSE AND OUTLET THERMISTOR......................................................... 
REMOVING THE HEATER, HIGH LIMIT THERMOSTAT, AND THERMAL CUTOFF
 ................................................................................................................ 

.......................................................................................... 
 .......................................... 
 ...................................................................... 

iv nWhirlpool® and Maytag® Dryer
NOTES

GENERAL INFORMATION
Whirlpool® and Maytag® Dryer n1-1
Section 1:
General Information
This secon provides general safety, parts, and informaon for
the “Whirlpool® and Maytag® Dryer.”
■Dryer Safety
■Product Specicaons
■Model and Serial Label
• Locaon
• Model Nomenclature
■Tech Sheet Locaon

GENERAL INFORMATION (Cont.)
1-2 n Whirlpool® and Maytag® Dryer
Dryer Safety
You can be killed or seriously injured if you don't immediately
You can be killed or seriously injured if you don't follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING

GENERAL INFORMATION (Cont.)
Whirlpool® and Maytag® Dryer  1-3
Product Specifica�ons
Whirlpool® 7.4 / 8.8 Cu. Ft. Top Load Electric and Gas Dryer
Dimensions
Capacity IEC CAN (Cu. Ft.) 8.8
Capacity (Cu. Ft.) 7.4 or 8.8
Depth With Door Open 90 Degree (IN, inches) 457/8or 565/8
Depth (IN, inches) 297/8or 323/4
Door Opening Height (IN, inches) 40.88 or 42.38
Door Opening Width (IN, inches) 27 or 29
Height To Top Of Cabinet (IN, inches) 373/4or 395/8
Height (IN, inches) 407/8or 423/8
Maximum Height (IN, inches) 407/8or 423/4
Width (IN, inches) 27 or 29
Exterior
Door Opening Drop Down or Right
Door Style Hamper or Side Swing
Reversible Door Yes
Window Yes
Controls
Control Type Tap Touch
Electronic Display Type 2.4" LCD
End of Cycle Signal Yes
Rear Console
Feedback-Status Indicators
Steaming, Wrinkle Shield™
Features
Yes
Cycle Time Remaining Yes
EcoBoost™/Energy Saver Yes
Lint Filter Indicator Yes
Yes
Moisture Sensor Yes
No
Sound Package No
Cycles
Number of Dryer Cycles 35 or 36
Bulky Items, Colors, Delicates, Heavy Duty, Normal, Quick Dry,
Wrinkle Control
Number of Temperatures 5
High, Low, Medium, Medium High, Air Only
Number of Dryness Levels 3
More, Less, Normal

GENERAL INFORMATION (Cont.)
1-4  Whirlpool® and Maytag® Dryer
Details
Drum Material Powder Coat
20000
Interior Light Incandescent or LED
Front
64
Ventless NA
Fuel Type Electric or Gas
Electrical
Amps 15 or 30
Hz 60
Power Cord Included Yes
Volts 120 or 240
Android, iOS
Works With WiFi, App, Remote Access
Maytag® 7.4 / 8.8 Cu. Ft. Top Load Electric and Gas Dryer
Dimensions
Capacity IEC CAN (Cu. Ft.) 7.4 or 8.8
Capacity (Cu. Ft.) 7.4 or 8.8
Depth With Door Open 90 Degree (IN, inches) 457/8or 565/8
Depth (IN, inches) 297/8or 323/4
Height To Top Of Cabinet (IN, inches) 373/4or 395/8
Height (IN, inches) 411/4or 431/8
Width (IN, inches) 27 or 29
Fuel Type Gas or Electric
Exterior
Door Opening Drop Down or Right
Door Style Hamper or Side Swing
Reversible Door Yes
Window Yes
Controls
Control Type Tap Touch or Touch Pad
Electronic Display Type 2.4" LCD
Feedback-Status Indicators Cooling Down, Drying, Drying Complete, Sensing, Steaming,
Wrinkle Prevent
Rear Console
End of Cycle Signal Yes
Details
Maytag Commercial Components Yes

GENERAL INFORMATION (Cont.)
Whirlpool® and Maytag® Dryer n 1-5
Features
Automac Dry Control Yes
Cycle Time Remaining Yes
Lint Filter Indicator Yes
LP Converble Yes
Moisture Sensor Yes
Pedestal Opons No
Sound Package No
Cycles
Number of Dryer Cycles 11 or 13 or 14
Selecon of Drying Cycles Bulky Items, Custom Cycle, Delicates, Heavy Duty, Jeans, Normal,
Quick Dry, Regular, Sanize, Steam Refresh, Timed Dry, Towels,
Whites, Wrinkle Control

Number of Dryer Opons 4 or 7
Dryer Opon Selecons Cycle Signal, Damp Dry, Remote Enable, Stac Reduce, Steam,
Wrinkle Control, Wrinkle Prevent, Wrinkle Prevent w/Steam

Number of Temperatures 5
Temperature Selecon High, Low, Medium, Medium High, Air Only

Number of Dryness Levels 3
Selecon of Drying Levels More, Less, Normal
Details
Drum Material Powder Coat
Drying Rack Oponal
Heang Burner (BTU) 20000
Interior Light Incandescent or LED
Lint Screen Locaon Front
Quad Baes Yes

Maximum Vent Length (.) 64
Venng Direcon Le, Right, Boom, Rear
Ventless NA
Electrical
Amps 15 or 30
Hz 60
Power Cord Included Yes
Volts 120 or 240

Connecvity Android, iOS
Works With WiFi, App, Remote Access

GENERAL INFORMATION (Cont.)
Whirlpool® and Maytag® Dryer n 1-6

Model and Serial Number
Label Loca�on

GENERAL INFORMATION (Cont.)
1-7 n Whirlpool® and Maytag® Dryer
Model Nomenclature
Whirlpool® Model Nomenclature
MODEL NUMBER W E D  H W
Brand
W = Whirlpool
Access/Fuel
E = Electric Dryer
G = Gas Dryer
Product Type
W = Washer
D = Dryer
Capacity









Color Code
W = White
C = Chrome Shadow
Maytag® Model Nomenclature
MODEL NUMBER M E D  H W
Brand
M = Maytag
Access/Fuel
E = Electric Dryer
G = Gas Dryer
Product Type
W = Washer
D = Dryer
Capacity








Color Code
W = White
C = Chrome Shadow

GENERAL INFORMATION (Cont.)
1-8 n Whirlpool® and Maytag® Dryer
Tech Sheet Location
Tech Sheet loca�on

DIAGNOSTICS and TROUBLESHOOTING
Whirlpool® and Maytag® Dryer n2-1

Diagnostics and

This secon provides diagnosc, fault codes, and troubleshoong
informaon for the “Whirlpool® and Maytag® Dryer.”
■Safety
■Service Guide
■Acvang Service Mode
■Service Mode Funcon
■Sensor Feedback Funcon Chart
■Service Diagnoscs Chart
■Faults and Error Codes
■Troubleshoong Guide

For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
2-2 n Whirlpool® and Maytag® Dryer
Safety
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Failure to do so can result in death or
electrical shock.
Replace all parts and panels before operating.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
■ Verify the controls are in the off position so that the appliance does not start when energized.
■ Allow enough space to perform the voltage measurements without obstructions.
■ Keep other people a safe distance away from the appliance to prevent potential injury.
■ Always use the proper testing equipment.
■ After voltage measurements, always disconnect power before servicing.
appliance.
– OR –
Touch your nger repeatedly to a green ground connecn point or unpainted metal in the appliance.
IMPORTANT: Electrosta�c Discharge (ESD) Sensi�ve Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately 3000 V. It takes
y, damage, or weaken the main control assembly. The new main control assembly may

r
Before removing the par
unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
r




IMPORTANT SAFETY NOTICE — “For Technicians only”
This service data sheet is intended for use by persons having electrical, electronic, and mechanical experience and
knowledge at a level generally considered acceptable in the appliance repair trade. Any a�empt to repair a major
appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor
assume any liability for injury or damage of any kind arising from the use of this data sheet.

For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
Whirlpool® and Maytag® Dryer n 2-3
Service Guide
Before servicing, check the following:
nnMake sure there is power at the wall outlet. Make sure there is power at the wall outlet.
nnHas a household fuse blown or circuit breaker tripped? Was a Has a household fuse blown or circuit breaker tripped? Was a
regular fuse used? Inform customer that a me-delay fuse is regular fuse used? Inform customer that a me-delay fuse is
required.required.
nnAre both hot and cold water faucets open and water supply Are both hot and cold water faucets open and water supply
hoses unobstructed? hoses unobstructed?
nnMake sure drain hose is not sealed into drain pipe, and that Make sure drain hose is not sealed into drain pipe, and that
there is an air gap for venlaon. Ensure drain height is there is an air gap for venlaon. Ensure drain height is
between 39" (991 mm) and 8' (2.4 m) above the oor. between 39" (991 mm) and 8' (2.4 m) above the oor.
nnAll tests/checks should be made with a VOM (volt-ohm-All tests/checks should be made with a VOM (volt-ohm-
milliammeter) or DVM (digital-voltmeter) having a sensivity milliammeter) or DVM (digital-voltmeter) having a sensivity
of 20,000 Ω per volt DC or greater. of 20,000 Ω per volt DC or greater.
nnResistance checks must be made with dryer unplugged or Resistance checks must be made with dryer unplugged or
power disconnected.power disconnected.
IMPORTANT: Avoid using large diameter probes when
checking harness connectors as the probes may damage the
connectors upon inseron.
nnCheck all harnesses and connecons before replacing Check all harnesses and connecons before replacing
components. Look for connectors not fully seated, broken components. Look for connectors not fully seated, broken
or loose wires and terminals, or wires not pressed intoor loose wires and terminals, or wires not pressed into
connectors far enough to engage metal barbs.connectors far enough to engage metal barbs.
nnA potenal cause of a control not A potenal cause of a control not dryer funconing is dryer funconing is
corrosion or contaminaon on connecons. Use an ohmmeter corrosion or contaminaon on connecons. Use an ohmmeter
to check for connuity across suspected connecons. to check for connuity across suspected connecons.
nnToTo properly check voltage:properly check voltage:
1. Unplug appliance or disconnect power.
 Aach voltage measurement probes to proper connectors.
 Plug in appliance or reconnect power and verify voltage
reading.
4. Unplug appliance or disconnect power aer compleng
voltage measurements.

A troubleshoong tool has been implemented onto the main
control board—a diagnosc LED.
LED Flashing – The Control is detecng correct incoming line
voltage and the processor is funconing.
LED OFF or ON – Control malfuncon. Perform TestTest #1: Main #1: Main
Control (ACU)Control (ACU), to verify main control funconality.
Service Mode
These tests allow factory or service personnel to test and verify
all inputs to the main control board. You may want to do a quick
and overall checkup of the Dryer with these tests before going to
specic troubleshoong tests.
Activating Service Mode
1. Be sure the dryer is in standby mode (plugged in with all
indicators o).
 Select any three (3) buons (except POWER) and follow the
steps below, using the same buons:
Within 8 seconds,
• Press and Release the 1st selected buon
• Press and Release the nd selected buon
• Press and Release the rd selected buon
• Repeat this 3 buon sequence 2 more mes
 If Service Mode has been acvated successfully, the text
“This area is for Service Technicians only” will be displayed
on the LCD screen and addional navigaonal instrucons
will cycle through.
4. Follow the instrucons shown on the screen for navigaon
into and within Service Mode. See also 'Service Mode Entry'
and 'Navigaon' secons on this page.
NOTE: The Service Mode will me out aer 5 - 10 minutes of
user inacvity, or shut down if AC power is removed from the
dryer.

If entry into diagnosc mode is unsuccessful, refer to the
following indicaon and acon:
: The screen does not display the correct text.
Retry the Acvang Service Mode instrucons with 3
dierent buons.
nnIf indicators come on, try to change the funcon for the If indicators come on, try to change the funcon for the
three buons used to acvate the diagnosc test mode. If three buons used to acvate the diagnosc test mode. If
any buon is unable to change the funcon, something is any buon is unable to change the funcon, something is
faulty with the buon, and it will not be possible to enter the faulty with the buon, and it will not be possible to enter the
diagnosc mode using that buon.diagnosc mode using that buon. Replace the HMI.Replace the HMI.
nnIf no indicators come on aer selecng the cycle, go to If no indicators come on aer selecng the cycle, go to TestTest
#1: Main Control (ACU)#1: Main Control (ACU)..
Service Mode Entry
To enter Service Mode, press the ‘Select/Enter’ key (Key 2)
located on the upper right of the display as shown in Figure 1.
Figure 1 - Diagram of the HMI screen and navigational buttons.
NOTE: The layout shown above is not labeled per the HMI keys.
The name of each key may vary with model. The relave posion
to the screen idenes the key’s funcon.

Use ‘Le’ and ‘Right’ keys to step through pages. When the
desired screen is reached, press ‘Select/Enter’ to enter into this
screen or acvate the acon. Use the ‘Back/Exit’ key to return to
the previous screen or cancel an acon.

To exit from Service Mode back to customer operaon there are
two opons:
1. Navigate to the ‘Exit Service Mode’ screen from Service
Mode.
 Repeatedly press the ‘Back/Exit’ buon unl the screen
returns to customer operaon mode.
Exit
Cancel
Le�
Previous
Back
Key 3
Key 1 Key 2
Key 4
Right
Next
Forward
Enter
Execute
Select
Screen

For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
2-4 n Whirlpool® and Maytag® Dryer
Service Mode Function
The following funcons are available in Service Mode:
Function Options
Factory
Diagnoscs
Factory Cycle, DLMS Calibraon Cycle,
Factory Calibraon Cycle, Factory Reset.
System
Informaon
Model Number, Serial Number,
Connecvity Status, System Version, HMI
Version.
Fault History Clear Fault History, Fault History, Fault
Code Display.
Service
Diagnoscs
HMI Test, Component Acvaon, Sensor
Feedback, Diagnosc Cycle, Demo Mode,
Exit Service Mode.

The Factory Diagnostics menu includes four options: Factory
Cycle, DLMS Calibration Cycle, Factory Calibration Cycle, and
Factory Reset.
Factory Cycle: FOR FACTORY TEST ONLY.
Factory Reset: Resets the unit to the original factory settings.

From Service Mode select System Informaon to view
informaon such as Model Number, Serial Number, Connecvity
Status, System Versions, and Soware Build date. Use the ‘Right’
buon to navigate through these screens. Some of these may
also have addional informaon which can be accessed by
selecng that screen.
Connectivity Status
This may be accessed through System Information. The following
screens may be viewed using the ‘Right’ and ‘Left’ keys:
 Displays machine specific SAID number.
Connected to SSID: Displays the SSID the unit is connected to or
‘(not connected)’.
RSSI to Customer AP: Displays the RSSI the unit is connected to
or ‘(not connected)’.
IP Address: Displays the IP address the unit is connected to or
‘(not connected)’.
Internet Connection: Selecting this will check the internet
connection.
Connection to Broker: Displays true/false if the machine is
connected to a broker.
Claimed State: Displays true/false if the machine has been
claimed by the customer.
Fault History
Past machine faults may be viewed and cleared through this
service menu. Enter Service Mode and navigate to “Fault
History”. Enter this mode to view. Review the Faults and Error
Codes for the recommended procedure. If there is no saved fault
code, the display will show ‘Fault History Empty’.
Fault/Error Code Display Method
Fault codes are displayed in the format F# E#. The F# indicates
the suspect System/Category. The E# indicates the suspect
Component system.
Up to four Fault/Error codes may be stored.
Active Fault Code Display in Service Test Mode
During any Service Mode operaon, a fault could occur.
Depending on the specic fault, the display may show the acve
fault code. Only one acve fault code can be displayed at a me.
All fault codes will be recorded in “Fault History”.
Clear Fault History
To clear stored fault codes, enter Service Mode, then Fault
History. Use the ‘Le’ and ‘Right’ keys to navigate to ‘Clear Fault
History’. Press the ‘Select/Enter’ key to clear all faults.
Service Diagnostics
This mode is used to identify the root cause of an issue by
isolating each component. Use the ‘Left’ and ‘Right’ navigation
keys to find the desired function and use the ‘Select/Enter’ key to
active or enter that function.
NOTE: Some features are not available on all models. Therefore
the machine will not respond to some features. Please reference
the Use and Care Guide for a list of available features for the
specific model.
HMI Test
This mode tests various functions of the HMI. The expected
behaviors of each are described below.
Key Test: Use the instructions provided on the display to test
each of the available keys. To exit this mode, press and hold any
key for 3 seconds.
LED Test: Use the instructions provided on the display to test the
LED at levels of On, 50%, and Off.
Display Test: Display will show a sequence of colors and patterns
on repeat.
Audio Test: Speaker will play a sequence of tones.
Encoder Test: Use the instructions provided on the display to
test the encoder. Rotate the knob to each of the positions both
clockwise (direction 0) and counter-clockwise (direction 1).

Use the Sensor Feedback mode to selectively test various
sensors. This mode will display real time output values as the
sensor measurements change. Navigate to this screen through
Service Mode and Service Diagnostics. Any faults that may occur
during these activations may or may not appear on the display
but will be recorded in the ‘Fault History’ section. A list of the
expected behaviors for each sensor feedback is shown in Sensor
Feedback Function Chart.
Diagnostic Cycle
Activation of the diagnostic cycle will automatically run a
sequence of component activations. The behavior is outlined in
the Service Diagnostics Chart. The door must remain closed for
the duration of the cycle. Opening the door will result in the cycle
canceling. Any faults that may occur during these activations
may or may not appear on the display but will be recorded in the
‘Fault History’ section.

For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
Whirlpool® and Maytag® Dryer n 2-5

NOTE: Some loads will not be available on all models.
Press ‘Back/Return’ key to return to Component Activation.
Dryer currently output raw A/D values that may not be of value.
Function Notes
Door Switch
Open and close the door to view the display change
0 = Door Open
1 = Door Closed
Moisture Sensor A/D value of sensor in it’s off state
Moisture Sensor Rear* A/D value of sensor in it’s off state
Hot Probe Temperature (Inlet) A/D value reflecting the current temperature
Front Probe Temperature* (Exhaust) A/D value reflecting the current temperature
Heater Feedback** None
Drum Motor Feedback** None

**Not active in this mode.

It is recommended to take note of, then clear the Fault History before running the Diagnostic Cycle. When the Diagnostic Cycle is
executed the display will show “Activated Diagnostic Cycle” and cycle phase name.
NOTE: Some loads will not be available on all models. When running the Diagnostic cycle, you must press the start button after
initiating the cycle, or the cycle will not continue. Select the ‘Right’ key to advance the cycle phase. With remain in Diagnostic menu
when cycle completes.
NOTE: The Factory Diagnostic cycle is designed to be used with Factory End of Line test systems. It can also be operated Standalone
for Diagnostic Test purposes.
Step Dryer Function Recommended Procedure 
1
Phase Name: Drying
Motor ON
Heater ON
Steam ON*
Observe drum rotating, heater is on, Steam* is on. 5:00
2
Phase Name: Cooldown
Motor ON
Heater OFF
Moisture Sensor ON
Steam ON*
Observe drum rotating, heater is off, Steam* is on.
a. Open door.
b. Observe drum stop, drum light ON.
c. Contact both moisture strips with damp towel or one finger, observe
drum light turn off confirming moisture sensors are functional.
5:00
3Phase Name: None
All Loads OFF Cycle has ended. DNA


For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
2-6 n Whirlpool® and Maytag® Dryer
Service Diagnostics Chart
It is recommended to take note of, then clear the Fault History before running the Diagnostic Cycle.
When the Diagnostic Cycle is executed the display will show “Activated Diagnostic Cycle” and cycle phase name.
NOTE: Some loads will not be available on all models. When running the Diagnostic cycle, you must press the start button after
initiating the cycle, or the cycle will not continue. Select the ‘Right’ key to advance the cycle phase. With remain in Diagnostic menu
when cycle completes.
Step Dryer Function Recommended Procedure 
1
Phase: Drying
Motor ON
Heater ON
Steam ON*
Observe drum rotating, heater is ON. 0:15
2
Phase: Cooldown
Motor ON
Heater ON
Steam ON*
Observed drum rotating, heater is OFF. 0:15
3
Phase: Sensing
Motor ON
Heater OFF
Moisture Sensor ON
Steam ON*
Observe drum rotating, heater is off, Steam* is ON.
a. Open door
b. Observe drum stop, drum light ON
c. Contact both moisture strips with damp towel or one finger, observe
drum light turn off confirming moisture sensors are functional.
2:00
4Phase Name: None
All Loads OFF
If no water, use service component activation to manually turn on and test
the water valve. DNA


For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
Whirlpool® and Maytag® Dryer n 2-7
Faults and Error Codes
Faults marked with “‡” will stop the cycle execution. If no action is taken within 5–10 minutes, the display will turn off.
All faults can be viewed in the ‘Fault History’ section of Service Mode.
Code Description 
F1E1 Main Control (ACU)
Fault
Indicates no voltage detected at the heater relay or main control (ACU) problem.
dzUnplug dryer or disconnect power and check that the wires are plugged into the heater
element(s) and the relay(s) on the ACU.
dzFor motor check, see Test #3: Motor Circuit.
dzFor ACU check see Test #1: Main Control (ACU).Test #1: Main Control (ACU).
F2E1 HMI Stuck Button
Indicates a stuck button (depressed for over 20 seconds).
dzThis fault code will ONLY appear when in the service diagnostic menu.
dzSee Test #6: HMI.
F2E2 HMI Disconnected The HMI has detected an internal fault.
dzSee Test #6: HMI.
F3E1 Open or Shorted
Exhaust Thermistor
Indicates that the exhaust thermistor is open or shorted. If the temperature drops below
18°F (> 50k ohms), the exhaust thermistor is open. If the temperature is above 250°F (< 500
ohms), the exhaust thermistor has shorted. May occur if the J14 connector is not plugged
into the ACU.
dzSee Test #4a: Thermistors.
F3E2 Open or Shorted
Moisture Sensor
Indicates the moisture sensor strip is open or shorted.
dzSee Test #5: Moisture Sensor.
F3E3 Open or Shorted Inlet
Thermistor*
Indicates that the inlet thermistor is open or shorted. If the temperature drops below 18°F (>
245k ohms), the inlet thermistor is open. If the temperature is above 391°F (< 328 ohms), the
inlet thermistor has shorted.
Test #4a: Thermistors.
F3E5
Open or Shorted
Moisture Sensor -
Rear*
Indicates the moisture sensor strip is open or shorted.
dzSee Test #5: Moisture Sensor.
F6E1 Communication Error:
HMI and ACU
Communication between the HMI and ACU has not been detected Unplug Dryer or
disconnect power.
Check harness connection and continuity between the ACU and HMI.
dzSee Test #1: Main Control (ACU)Test #1: Main Control (ACU) and Test #6: HMI.


Power failure has occurred
notification.
Indicates the Dryer has experienced a power failure. Press Power to clear the display
message. If Power failure occurs during cycle operation, the cycle will need to be restarted.
Check vent notification while
cycle is running.
Indicates the Dryer has detected poor airflow that may affect dryer performance.
Press any key with the exception of Power key to clear display message. Confirm that airflow
system is not blocked. Check lint screen, exhaust duct, exhaust fan.

For Service Technician Use Only
DIAGNOSTICS and TROUBLESHOOTING (Cont.)
2-8 n Whirlpool® and Maytag® Dryer

NOTE: Always check for Faults and Error Codes first. Some tests will require accessing components.
See Figure 21for Component Locations. For detailed troubleshooting procedures, refer to “Troubleshooting Tests”.
  Checks and Tests

• No operation
• No keypad response
• No LEDs or display
No power to Dryer. Check power at outlet, check circuit breakers, fuses,
or junction box connections. See Test #2: Supply
Connecons.
Connection problem between AC plug and main
control.
Remove AC power connection for 30 seconds. Re-
connect AC power.
Connections between ACU and HMI. Check connections and continuity between main
control and HMI.
Power supplies not present at machine
electronics.
See Test #1: Main Control (ACU)Test #1: Main Control (ACU).
HMI problem. See Test #6: HMI.

No response when START
is pressed
Door not fully closed or striking the door latch. Be sure the door is completely closed, then press and
hold the START button.
Door Switch problem. See Test #7: Door Switch.
Drive Belt / Belt Switch problem. See Test #3: Motor Circuit.
Thermal Fuse / Motor problem. See Test #3: Motor Circuit.
HMI problem. See Test #6: HMI.
ACU problem. See Test #1: Main Control (ACU)Test #1: Main Control (ACU).
Will Not Shut Off When
Expected
Poor airflow. Check lint screen and exhaust vent. Clean if necessary.
Check the Start / Pause button. Perform Key Activation and Encoder Test. Service
Diagnostics HMI Test.
Moisture Sensor problem. See Test #5: Moisture Sensor.
Thermistor problem. See Test #4a: Thermistors.
HMI problem. See Test #6: HMI.
ACU problem. See Test #1: Main Control (ACU)Test #1: Main Control (ACU).
Drum Will Not Spin Drive Belt / Belt Switch problem. See Test #3: Motor Circuit.
Thermal Fuse (elect. only). See Test #4b: Thermal Fuse.
Door switch problem. See Test #7: Door Switch.
Motor problem. See Test #3: Motor Circuit.
ACU problem. See Test #1: Main Control (ACU)Test #1: Main Control (ACU).
Will Not Heat Check installation. Verify proper dryer installation. Check L1 and L2
connections.
Heater system malfunction or open heater coil. Heater system malfunction or open heater coil.
Heater system malfunction or open heater coil. See Test #4: Heat System.
ACU problem. See Test #1: Main Control (ACU)Test #1: Main Control (ACU).
Heats in Air Cycle Heater coil shorted. See Test #4: Heat System.
Heater relay shorted. See Test #4: Heat System.
Heater system problem. See Test #4: Heat System.