Whirlpool JennAir JJW6024HM User manual
TECHNICAL MANUAL
JennAir® 60 cm Built-In Steam Oven
W11482044
Mul�media
Enhanced
ii nJennAir® 60 cm Built-In Steam Oven
FOREWORD
This Technical Manual (Part No. W11482044), provides the In-Home Service Professional with service
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the Oven.
GOALS AND OBJECTIVES
•
•
• Successfully perform necessary repairs.
•
products by anyone other than authorized In-Home Service Professionals.
JennAir® 60 cm Built-In Steam Oven n iii
TABLE OF CONTENTS
JennAir® 60 cm Built-In Steam Oven
SECTION 1: GENERAL INFORMATION........................................................................1-01
SAFETY .............................................................................................................................................. 1-02
PRODUCT SPECIFICATIONS............................................................................................................... 1-03
PRODUCT FEATURES......................................................................................................................... 1-05
MODEL NUMBER NOMENCLATURE ................................................................................................. 1-05
MODEL NUMBER AND SERIAL NUMBER LABEL LOCATION............................................................. 1-06
WIRING DIAGRAM LOCATION.......................................................................................................... 1-06
SECTION 2: DIAGNOSTICS AND TROUBLESHOOTING...............................................2-01
SAFETY .............................................................................................................................................. 2-02
DIAGNOSTICS.................................................................................................................................... 2-03
TROUBLESHOOTING ......................................................................................................................... 2-04
FAILURE/ERROR DISPLAY CODES ..................................................................................................... 2-04
SECTION 3: COMPONENT TESTING ...........................................................................3-01
SAFETY .............................................................................................................................................. 3-02
WIRING DIAGRAM............................................................................................................................ 3-03
COMPONENT TESTING ..................................................................................................................... 3-04
COMPONENT LOCATION .................................................................................................................. 3-04
SECTION 4: COMPONENT ACCESS.............................................................................4-01
REMOVAL OF CONSOLE .................................................................................................................... 4-02
REMOVAL OF TOP PANEL.................................................................................................................. 4-03
ACCESSING COMPONENTS FROM THE TOP..................................................................................... 4-03
REMOVAL OF LEFT SIDE PANEL ........................................................................................................ 4-04
REMOVAL OF REAR PANEL ............................................................................................................... 4-05
REMOVAL OF RIGHT SIDE PANEL ..................................................................................................... 4-05
REMOVAL OF WATER TANK .............................................................................................................. 4-06
ACCESSING HEAT ELEMENT AND CONVECTION FAN....................................................................... 4-06
iv nJennAir® 60 cm Built-In Steam Oven
Notes
GENERAL INFORMATION
JennAir® 60 cm Built-In Steam Oven n
1-1
Section 1:
General Information
■Safety
■
■Product Features
•
■Model Number Nomenclature
■
■
GENERAL INFORMATION (Cont.)
1-2 n
JennAir® 60 cm Built-In Steam Oven
Safety
You can be killed or seriously injured if you don't immediately
You can be killed or seriously injured if you don't follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electrical shock,
injury to persons, or damage when using the oven, follow
basic precautions, including the following:
Proper Installation – Be sure the oven is properly installed
and grounded by a qualified technician.
Never Use the Oven for Warming or Heating the Room.
Do Not Leave Children Alone – Children should not be left
alone or unattended in area where oven is in use. They
should never be allowed to sit or stand on any part of the
oven.
Wear Proper Apparel – Loose-fitting or hanging garments
should never be worn while using the oven.
User Servicing – Do not repair or replace any part of the
oven unless specifically recommended in the manual. All
other servicing should be referred to a qualified technician.
Storage in Oven – Flammable materials should not be
stored in an oven.
Do Not Use Water on Grease Fires – Smother fire or flame
or use dry chemical or foam-type extinguisher.
Use Only Dry Potholders – Moist or damp potholders on
hot surfaces may result in burns from steam. Do not let
potholder touch hot heating elements. Do not use a towel
or other bulky cloth.
Use Care When Opening Door – Let hot air or steam
escape before removing or replacing food.
Do Not Heat Unopened Food Containers – Build-up of
pressure may cause container to burst and result in injury.
Keep Oven Vent Ducts Unobstructed.
Placement of Oven Racks – Always place oven racks in
desired location while oven is cool. If rack must be moved
while oven is hot, do not let potholder contact hot heating
element in oven.
DO NOT TOUCH HEATING ELEMENTS OR INTERIOR
SURFACES OF OVEN – Heating elements may be hot
even though they are dark in color. Interior surfaces of an
oven become hot enough to cause burns. During and after
use, do not touch, or let clothing or other flammable
materials contact heating elements or interior surfaces of
oven until they have had sufficient time to cool. Other
surfaces of the oven may become hot enough to cause
burns – among these surfaces are oven vent openings and
surfaces near these openings, oven doors, and windows of
oven doors.
For self-cleaning ovens:
Do Not Clean Gasket – The gasket is essential for a good
seal. Care should be taken not to rub, damage, or move
the gasket.
Do Not Use Oven Cleaners – No commercial oven cleaner
or oven liner protective coating of any kind should be used
in or around any part of the oven.
Clean Only Parts Listed in Manual.
Before Self-Cleaning the Oven – Remove broiler pan and
other utensils.
GENERAL INFORMATION (Cont.)
JennAir® 60 cm Built-In Steam Oven n
1-3
Product Specifications
JennAir® 60 cm Built-In Steam Oven
Dimensions
1.3
Depth (IN, inches)
Height (IN, inches)
Minimum Height (IN, inches)
Width (IN, inches) 23.44
Descripon
Fuel Type
Oven Type Single
Size (IN, inches) 23
Appearance
Oven Door Metal and Glass
Exterior
Yes
Stainless Steel
Handle Material Metal
Controls
Touch Screen
Features
Details
Yes
1200
True
Stainless Steel
Oven Light Touch Pad
Light Type Halogen
Number of Oven Lights 1
3
4
GENERAL INFORMATION (Cont.)
1-4 n
JennAir® 60 cm Built-In Steam Oven
Standard
Steam Tray
Oven Interior Depth (IN, inches)
Oven Interior Height (IN, inches)
Oven Interior Width (IN, inches)
Yes
Yes
Cercaons
Yes
Prop 65 Standard
Yes
142
•
Design Type
Electrical
Amps 15
Hz 60
Yes
Volts 120
Compability
GENERAL INFORMATION (Cont.)
JennAir® 60 cm Built-In Steam Oven n
1-5
Product Features
Control Panel
Keypad Feature Instruction
Home Home Screen
Favorites Favorites
Light Oven Light
Power
Model Number Nomenclature
JennAir® Model Number Nomenclature
MODEL NUMBER J J W 60 24 H M
Brand
J = JennAir
Category
J = Electric
M = Microwave
Configuration
W = Wall Oven
C = Microwave
D = Warming
Installation
60 = Steam Oven
62 = Speed Oven
Size (Cutout Width)
24 = 24 Inch
Year
H = 2018
I = 2019
Color
M = Modern (Noir SS)
L = ProLux SS
CANCEL
Light
Settings
Home
Favorites
GENERAL INFORMATION
1-6 n
JennAir® 60 cm Built-In Steam Oven
Model Number and Serial Number Label Location
Wiring Diagram Location
Model Number and
Serial Number
Label Loca�on
Wiring Diagram Loca�on
(On the Right Side of the Oven)
DIAGNOSTICS AND TROUBLESHOOTING
JennAir® 60 cm Built-In Steam Oven n
2-1
Section 2:
Diagnostics and
Troubleshooting
■Safety
■
■
■
For Service Technician Use Only
DIAGNOSTICS AND TROUBLESHOOTING (Cont.)
2-2 n
JennAir® 60 cm Built-In Steam Oven
Safety
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Failure to do so can result in death or
electrical shock.
Replace all parts and panels before operating.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
■ Verify the controls are in the off position so that the appliance does not start when energized.
■ Allow enough space to perform the voltage measurements without obstructions.
■ Keep other people a safe distance away from the appliance to prevent potential injury.
■ Always use the proper testing equipment.
■ After voltage measurements, always disconnect power before servicing.
IMPORTANT:Electrostatic Discharge (ESD)Sensitive Electronics
ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control
assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.
Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the
appliance
-OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.
Before removing the part from its package, touch the antistatic bag to a green ground connection point or
unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
When repackaging failed electronic control assembly in antistatic bag, observe above instructions.
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
For Service Technician Use Only
DIAGNOSTICS AND TROUBLESHOOTING (Cont.)
JennAir® 60 cm Built-In Steam Oven n
2-3
Diagnostics
nn
with an ohmmeter.with an ohmmeter.
nn
pressed into connectors far enough. Damaged harness mustpressed into connectors far enough. Damaged harness must
nn
from outlet and with wiring harness or connectorsfrom outlet and with wiring harness or connectors
disconnected.disconnected.
nnIf the oven does not heat, there may be a problem withIf the oven does not heat, there may be a problem with
IMPORTANT: Do not replace the control if there is no evidence of
any failure.
To Enter Diagnoscs Mode:
1.
NOTE:
will need to be done. If the model number does match,
2.
3.
NOTE:
U.I. Conguraon Mode:
1.
2.
3.
4.
5.
Final Steps:
1. Plug in the oven or reconnect power and turn on the oven.
2. If it does not turn on, unplug the oven or disconnect power
and panels and plug in the oven or reconnect power.
3. The display must turn on. The Whirlpool logo is shown, then
4.
5.
Reassemble all parts and panels. Plug in the oven or
General Procedure
Error Codes:
1.
error detected.
2.
System Info:
nn
nn
nn
nn
nn
Component Activation
1.
2.
NOTE:
more than 3 minutes.
Single Oven Models
Selecon Relay
Ring Relay
Boiler Relay
Oven Light
Fill Pump
Drain Pump
Sensors and Switches
NOTE: This procedure is to view the current status of oven
switches and sensor readings.
Single Oven Models
Component Status
Door Switch
Degrees in Fahrenheit (°F)
Meat Probe Temperature Degrees in Fahrenheit (°F)
For Service Technician Use Only
DIAGNOSTICS AND TROUBLESHOOTING (Cont.)
2-4 n
JennAir® 60 cm Built-In Steam Oven
Troubleshooting
No display -
Appliance Manager
Interface
NOTE:
power on).
1.
2.
touch
assembly
NOTE:
power on).
1.
2.
3.
4.
5.
6.
7. Plug in the oven or reconnect power.
8.
No sound
Panel assembly
Replace control panel assembly.
Failure/Error Display Codes
Failure Error Likely Failure Condion Suggested Correcve Acon Procedure
F1 Internal Oven Appliance
Manager (AM) error
1.
on page 2-3
2.
loads. Reassemble all parts and panels and plug in oven or reconnect power. If the
Final Steps
3.
all parts and panels and plug in the oven or reconnect power. If the error code does
Final Steps
4.
control board.
5. Final Steps
F3
Sensors
Main oven sensor open
or shorted
NOTE:
cold in both the cavity and electronic system.
1.
harness to see if anything is loose or damaged.
2.
damaged. If they are not loose, replace the sensor.
3.
progression bar to see if the temperature rises regularly. If the temperature does
Final Steps
4. If the temperature does not rise correctly, unplug oven or disconnect power.
Replace the new sensor with the original one and replace the AM control board.
5. Reassemble all parts and panels. Plug in oven or reconnect power and start the
Final Steps
oven and test it with the new AM control board.
For Service Technician Use Only
DIAGNOSTICS AND TROUBLESHOOTING (Cont.)
JennAir® 60 cm Built-In Steam Oven n
2-5
Failure Error Likely Failure Condion Suggested Correcve Acon Procedure
F6
Appliance Manager
(AM) state status
mismatch
NOTE:
Final Steps
NOTE:
procedure.
1.
connector (J36 Babbage).
2.
3.
NOTE:
1.
all parts and panel. Plug in the oven or reconnect power. If the error code does not
Final Steps
2. Replace the HMI with a new one. Reassemble all parts and panels. Plug in the oven
Final Steps
NOTE:
1.
Final Steps
2.
Final Steps
3.
Reassemble all parts and panels and plug in the oven or reconnect power. If the
Final Steps
oven.
4.
in oven or reconnect power. If the error code does not appear, follow the
Final Steps
5.
and panels and plug in oven or reconnect power. If the error code does not appear,
Final Steps
6.
the oven.
7.
Reassemble all parts and panels and plug in oven or reconnect power. If the error
Final Steps
8.
into the oven. Replace the current HMI with a new one. Reassemble all parts and
panels and plug in oven or reconnect power. If the error code does not appear,
Final Steps
9.
10.
Reassemble all parts and panels and plug in oven or reconnect power. If the error
Final Steps
For Service Technician Use Only
DIAGNOSTICS AND TROUBLESHOOTING
1-6 n
JennAir® 60 cm Built-In Steam Oven
Failure Error Likely Failure Condion Suggested Correcve Acon Procedure
Product not wired
correctly
1.
and panels and plug in oven or reconnect power. If the error code does not appear,
Final Steps
2. If the error code does appear, unplug oven or disconnect power.
3.
parts and panels and plug in oven or reconnect power. If the error code does not
Final Steps
4.
Reassemble all parts and panels and plug in oven or reconnect power. If the error
Final Steps
5.
Final Steps
F6 Over temperature
NOTE:
1.
2. Replace the sensor or harness if they are damaged. Reassemble all parts and
panels. Plug in oven or reconnect power. If the error code does not appear, follow
Final Steps
3.
Final Steps
4. If the error code appears during the 15 minutes, unplug oven or disconnect power.
Replace the AM control board.
5. Final Steps
COMPONENT TESTING
JennAir® 60 cm Built-In Steam Oven n
3-1
Section 3:
Component Testing
■Safety
■Wiring Diagram
■
■
For Service Technician Use Only
COMPONENT TESTING (Cont.)
3-2 n
JennAir® 60 cm Built-In Steam Oven
Safety
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Failure to do so can result in death or
electrical shock.
Replace all parts and panels before operating.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
■ Verify the controls are in the off position so that the appliance does not start when energized.
■ Allow enough space to perform the voltage measurements without obstructions.
■ Keep other people a safe distance away from the appliance to prevent potential injury.
■ Always use the proper testing equipment.
■ After voltage measurements, always disconnect power before servicing.
IMPORTANT:Electrostatic Discharge (ESD)Sensitive Electronics
ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control
assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.
Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the
appliance
-OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.
Before removing the part from its package, touch the antistatic bag to a green ground connection point or
unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
When repackaging failed electronic control assembly in antistatic bag, observe above instructions.
For Service Technician Use Only
JennAir® 60 cm Built-In Steam Oven n
3-3
COMPONENT TESTING (Cont.)
Wiring Diagram
Oven Control
EMI Filter
BABBAGE APPLIANCE MANAGER
P32
P31 P34
R
Cx Cy
Cy Thermal
Switch
Fuse 20A
J11
J12
P1
J14
J13
K1
P9
Pin 1
J16 J4 J15
P8
F3
J5
K4/40
Thermal
Switch
J64/P14
K2/20
J2 J3
1
J37/
P13
Single
Level
J1/P5
2 3
Meat Probe
J16/P12
TRIAC TR5 TRIAC TR4 TRIAC TR1 TRIAC TR3 TRIAC TR2
BR
BL
P1/L
P1/N
P1
Y/G
P33
L
L
JXX
P3 UI
Tank
Presence
Door
Switch
1
4
1
4
Drain
Pump
Blower Boiler
Halogen Lights
LEGEND
Indicator Light
Thermistor
Non-resettable Fuse
Connection No
Connection
On Some
Models
In Line
Connection
Connector P2,
Position 1
Circuitry
Enclosed Within
Terminals Single
Switch
Thermal Switch
(opens on heat rise)
Resistor or
Element
Motor Halogen
Light
P2-1
TRIAC Thermo Fuse Hall Effect
Sensor
Boiler
Thermal Switch
(closes on heat rise)
M
Ring
Convect
Fan
Fill
Pump
J67/P6
For Service Technician Use Only
COMPONENT TESTING
3-4 nJennAir® 60 cm Built-In Steam Oven
Component Testing
Component Tesng Chart
1.
2.
3.
4.
Component Serviceable
Side
Check Points
Copernicus
Results-Resistance Results-Voltage
Lights Front P7-1 to L1 (J8-1) 120 V
Latch Switch Front P3-7 to P3-5 Open circuit
Door Switch Front P3-6 to P3-5
closed
Latch Motor Front P5-1 to N (J8-2) 120 V motor running
Oven Temperature Sensor Front P3-1 to P3-2
Meat Probe Side P3-3 to P3-4
Blower Motor - High Speed Rear PX2-2 to L1 (J8-1) 120 V motor running
Blower Motor - Low Speed Rear P7-2 to L1 (J8-1) 120 V motor running
Thermal Limiter Rear PX3-1 to L2 (Main line)
open
Rear P5-3 to N (J8-2)
Rear P5-2 to N (J8-2)
Rear P5-5 to N (J8-2)
Rear P5-4 to N (J8-2)
Component Location
B
C
D
A
I
H
JG
F
E
A. Thermo Switch B. Convecon Fan Assembly
C. Heat Element D. Light Assembly
E. Water Tank F. Drain Pump
G. Inlet Pump H. Temperature Probe
I. Cooling Fan Assembly J. Door Switch
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