WHISPER KOOL Platinum Split Twin User manual

PLATINUM SPLIT TWIN
OWNER’S MANUAL
The Coolest Thing In Wine Storage
24V Thermostat Conversion Kit Option

Copyright © 2012. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.
Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
01.04.2017
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest defect manufacturing rates in the industry.
Conforms to ANSI/UL Std 427
Certied to CAN/CSA Std C22.2 No. 120

TABLE OF CONTENTS
Introduction ............................................................. 2
Before You Start .......................................................... 3
Receiving & Inspecting the System ........................................ 4
Quick Reference Guide
Wall-Mounted Evaporator Unit.......................................... 5
Fully Ducted Evaporator Unit ............................................6
Wall-Mounted Twin Specications........................................7
Fully Ducted Twin Specications ........................................ 8
Condensing Unit Quick Reference Guide ................................. 9
Preparing the Wine Cellar ................................................. 10
System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting Guide ................................................... 15
Maintenance Schedule ................................................... 18
Technical Assistance & Accessories ........................................ 19
Installation Terms and Conditions ......................................... 20

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Mail to:
WhisperKOOL
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505
USA
Fax to:
209-466-4606
Scan and email to:
INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best
possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit
WhisperKOOL.com.
Using the Manual
This manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the longevity of your
cooling unit, the equipment should be installed as outlined in the technician’s manual. It is also vital to establish a proper care
and maintenance schedule. Please read and review this manual carefully and keep it for future reference.
What is the WhisperKOOL Cooling System?
The WhisperKOOL cooling system is a specialized refrigeration system designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. This system produces minimal in-cellar
noise and has the most lenient exhaust requirements. An exterior housing is required for outdoor condensing unit installations.
How Does the Cooling System Work?
Similar to the air conditioning systems used for homes, the evaporator unit (fan coil unit) and condensing units are installed
in separate locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine
cellar, with the condensing unit is located either outside or in a remote indoor location that is ventilated. An exterior housing is
required for outdoor condensing unit installations.
Temperature Setting
The system is designed to maintain a cellar temperature of 55°F as long as the ambient temperature does not exceed 110°F.
WARRANTY REGISTRATION
In order to activate the warranty of your system, the verication and operational
documentation must be completed by the certied refrigeration technician
installing your system and submitted via mail, fax, or e-mail.

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Platinum Twin
BEFORE YOU START
1-800-343-9463
1. Inspect all components prior to installation. If damage is found, please contact your distributor or WhisperKOOL Customer
Service at 1-800-343-9463.
2. Each evaporator unit requires a dedicated 115V, 15-amp circuit. The condensing unit requires a dedicated 230V single-
phase 15-amp circuit. Use a surge protector with the unit. Do not use a GFI (ground fault interrupter) line.
3. You are REQUIRED to install a drain line to remove condensation from each evaporator unit.
4. The warranty is not active until a warranty checklist has been received, reviewed, and approved.
5. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine storage
consultant with a valid contractor’s license to build your wine cellar.
6. WhisperKOOL requires that all split systems be installed by a certified HVAC-R technician only. NATE or equivalent is
recommended.
7. It is vital that the units be set apart and oriented so that the return air from one unit does not recirculate into the supply air of
the other unit.
If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further
questions or concerns, or need assistance, please contact WhisperKOOL’s Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.

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• (2) ½” x ½”90° nylon barbed tting
• (1) ½” barbed tee
• (1) Double-D strain relief
• (4) ¾” adhesive cable tie mounts
• (2) Small cable ties
• (4) #8 x 1¾” hex-head screws
RECEIVING & INSPECTING THE SYSTEM
Please leave the unit in its original box until you are ready for installation. This will allow you to move the product safely without damaging it.
When you are ready to remove the product from the box, refer to the installation instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
(1) Filter grille
(1) Duct plenum
Wall-Mounted Master Accessory Kit BoxDucted Master Accessory Kit Box
• (1) Master Platinum Split Twin evaporator unit
• (1) Wall-mounted evaporator installation template
Master Evaporator Box
Condensing Unit Box
• Use caution when lifting and check package for damage.
• Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A
shipment may include one or more boxes containing accessories.
• Before opening the container, inspect the packaging for any obvious signs of damage or mishandling.
• Write any discrepancy or visual damage on the bill of lading before signing.
• Allow the condensing unit to sit for 24 hours prior to start-up. The condensing unit can be placed in the installation
location, piped, and evacuated during this time.
NOTE: WhisperKOOL units are manufactured in the USA and tested prior to shipment.
• Review the packing slip to verify contents.
• Check the model number to ensure it is correct.
• Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
Documentation bag (master):
• Platinum Split Twin owner’s manual
• Platinum Split Twin technician’s manual
• R-404a split system warranty checklist
Evaporator installation hardware bag (master)
• (2) ½” x ½”90° nylon barbed tting
• (1) ½” barbed tee
• (1) Double-D strain relief
• (4) ¾” adhesive cable tie mounts
• (2) Small cable ties
• (4) #8 x 1¾” hex-head screws
• (1) Slave Platinum Split Twin evaporator unit
• (1) Wall-mounted evaporator installation
template
• (1) Evaporator installation hardware bag
Slave Evaporator Box
Check all shipped boxes for the following contents:
(1) Duct plenum
Ducted Slave Accessory Kit Box
(1) Filter grille
Wall-Mounted Slave Accessory Kit Box
OR
OR
• (1) Condensing unit
• (1) Condensing unit accessory kit:
- (1) ¼” lter drier
- (1) ¼” sight glass

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Platinum Twin
QUICK REFERENCE GUIDE
Filter grille
Evaporator unit (fan coil unit)
Thermostat wire routing for
optional 24-volt thermostat
(NOT INCLUDED)
INSIDE CELLAR
Option 2
THROUGH THE WALL
Option 1
Knockout for wiring
Knockout for wiring
Knockout for drain line
Line set knockout
Mounting keyholes (4)
Line set knockout
Knockout for drain line
Wall-Mounted — Front / Side View
Wall-Mounted — Rear / Side View
Return air
Supply air

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Duct plenum
Return air
Supply air
Fully Ducted — Front / Side View
INSIDE CELLAR
Option 2
THROUGH THE WALL
Option 1
Knockout for wiring
Knockout for wiring
Knockout for drain line
Line set knockout
Mounting keyholes (4)
Line set knockout
Knockout for drain line
Fully Ducted — Rear / Side View
REAR VIEW

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Platinum Twin
WALL-MOUNTED TWIN SPECIFICATIONS
Model 9000 Master Evaporator
(Fan Coil Unit)
9000 Slave Evaporator
(Fan Coil Unit)
Cellar Size (cu. ft.) Approx. 3000 Approx. 3000
Dimensions 20.5”W x 15.5”H x 16.1”D 20.5”W x 15.5”H x 16.1”D
BTUh with 90°F air enter-
ing the condenser coil 8500 8500
CFM 270 270
Refrigerant R-404a R-404a
Voltage Rating 115V (15-amp dedicated circuit required) 115V (15-amp dedicated circuit required)
Weight (lbs) 80 80
AMPS (Starting/Running) 2/1 2/1
dBA 58.5 58.5
Drain Line ½” ID clear plastic tubing (not provided)
Installation Evaporator units are installed in the cellar. Condensing unit is installed outside in a protective
enclosure.
Thermostat Aftermarket (24V thermostat not included)
Temp. Delta 55°F temperature dierential between cellar environment and condensing unit intake air
Warranty 2 years (parts and labor)
Evaporator unit (fan coil unit)

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FULLY DUCTED TWIN SPECIFICATIONS
Model 9000 Master Evaporator
(Fan Coil Unit)
9000 Slave Evaporator
(Fan Coil Unit)
Cellar Size (cu. ft.) Approx. 3000 Approx. 3000
Dimensions
20.5”W x 15.5”H x 20”D 20.5”W x 15.5”H x 20”D
BTUh with 90°F air entering
the condenser coil 7850 7850
CFM with two 90° bends in
the supply duct and two 90°
bends in the return duct
200 200
Refrigerant R-404a R-404a
Voltage Rating 115V (15-amp dedicated circuit required) 115V (15-amp dedicated circuit required)
Weight (lbs) 80 80
AMPS (Starting/Running) 2/1 2/1
dBA 58.5 58.5
Drain Line ½” ID clear plastic tubing (not included)
Installation Use 8”supply and 10”return insulated ducting. (Maximum duct length is 25 total duct feet per
evaporator.)
Thermostat Aftermarket (24V thermostat not included)
Temp. Delta 55°F temperature dierential between cellar environment and condensing unit intake air
Warranty 2 years (parts and labor)
Duct plenum
Return air
Supply air

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Platinum Twin
CONDENSING UNIT SPECIFICATIONS
SUCTION LINE
SERVICE VALVE
FAN CYCLE
SWITCH
Opens at 210 psig
Closes at 275 psig
POWER CORD
HIGH-PRESSURE SWITCH
Opens at 425 psig
Closes at 300 psig
LOW-PRESSURE SWITCH
Opens at 5 psig
Closes at 20 psig
9000 Condensing Unit
Model 9000 Condenser
(Air-Cooled Condensing Unit)
Cellar Size (cu. ft.) Approx. 3000
Dimensions 20.5”W x 15.5”H x 16.1”D
BTUh with 90°F air enter-
ing the condenser coil 8500 (wall mount), 7850 (fully ducted)
CFM 270
Refrigerant R-404a
Condensing Unit HP ¾
Voltage Rating 208/230-60-1 (15-amp dedicated circuit required)
Weight (lbs) 67
AMPS (Starting/Running) 27, 7.3
Installation Evaporator units are installed in the cellar or up to 25 ducted feet away. Condensing unit is
installed outside in a protective enclosure.
Temp. Delta 55°F temperature dierential between cellar environment and condensing unit intake air
Warranty 2 years (parts and labor)

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PREPARING THE WINE CELLAR
The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improp-
erly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and
other negative side eects.
It is highly recommended that you obtain the assistance of a wine storage professional.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build
well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specic needs which we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 boards and ceiling joists without violating local or state codes in
your area. As a general rule, the thicker the walls and the higher the insulation value, the more consistent your cellar
temperature will be.
Insulation
Insulation is REQUIRED in order to properly use WhisperKOOL products. It is vital that all walls and ceilings be
insulated to keep the cellar temperature as consistent as possible during the summer and winter months. Standard
berglass or rigid foam insulation is normally used in cellar construction; in some cases, “blown-in” insulation is used.
The R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation. The
higher the R-value, the more resistant the insulation is to conducting heat, and the more consistent your wine cellar’s
temperature will be. Using higher R-values in insulation will lower your operating costs and WhisperKOOL unit run
time. (R-13 is the recommended minimum; R-19 is preferred for interior cellar walls, and R-30 for ceilings and exterior
walls.)
Vapor Barrier
Water vapor creates its own pressure, separate from the ambient air pressure, and will intrude into colder/drier
areas. A vapor barrier is REQUIRED in order to prevent the intrusion of water vapor and maintain the correct cellar
temperature and humidity. It is recommended that 6-millimeter plastic sheeting be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the
outside, then the plastic must be applied from within the cellar. The most common method is to wrap the entire
interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls
and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm moist
air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that
cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit.
Note: High humidity signicantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will cause a moisture leak and must be sealed. The
electric conduit is a “duct”for vapor to travel in. The conduit should be caulked and sealed on the warm air end.

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Platinum Twin
Door and Door Seal
An exterior grade (1¾”) door must be installed as a cellar door.
It is essential that weather stripping is attached to all 4 sides of
the doorjamb. A bottom “sweep”or threshold is also required.
The door must have a very good vapor seal to prevent warmer
moist air from leaking into the cellar. One of the most common
problems with cooling systems running continually is due to
the door not sealing properly. In cases where glass doors
are used and the room size is close to the recommended
system size, the next larger size WhisperKOOL system
should be used. This will compensate for the insulation loss
due to the lower insulating rating of glass.
Unobstructed Airow
Unobstructed airflow to and from the system is critical for the system’s overall performance and lifespan. Make sure there
is a minimum of three (3) feet of horizontal clearance in every direction around the units (ve feet is ideal). The air blown
by the fans needs to circulate and either dissipate or absorb heat from the space. The system will operate more efficiently with a
greater amount of air to exchange.
NOTE: Avoid attempting to camouflage the units. This will restrict airflow and thus the system’s ability to work efficiently.
NOTE: For ducted systems, every 90° bend in the ducting
causes the system to lose 13 CFM of airflow.
Mounting the Evaporator Units
The evaporator units must be mounted within 18“ of the top of the room in order to achieve sucient cooling. As the
room cools down, the warm air will rise to the ceiling. Mounting the units high in the room will create a consistently cool
environment by capturing the warm air and replacing it with cool air. Mounting the units low in the room will result in
a temperature variation in the room due to the units’inability to draw warm air from the ceiling of the cellar to the units
themselves, and cold air settling to the oor.
Wine Cellar
Keep Clear

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Ambient Temperature Factor
The cooling system has the ability to cool a wine cellar eciently to 55°F as long as the ambient temperature of the area that it is
exhausting to does not exceed 110°F. Therefore, you want to exhaust the condensing unit in a space which will not exceed 110°F.
Otherwise the system will not have the capacity to keep the wine at a desirable 55°F.
Ventilation
The necessity of dissipating heat away from the condensing unit is critical to the unit’s performance and cannot be overstated. As
the system operates and cools, a greater amount of heat is generated on the condensing side of the system. Adequate ventilation
is required in order to dissipate heat away from the condensing unit. If ventilation is inadequate, the exhaust will heat up the area
or room and adversely aect the systems ability to cool. In some cases, it may be advisable to install a vent fan to dissipate heat
within the exhaust area on the condensing side of the system. However, you must have a fresh air inlet as well.
NOTE: If you are unsure about having adequate ventilation in your install location, please
WARNING! Allowing your system to operate in high ambient temperatures for
extended periods of time will greatly decrease the life of your system and void
your warranty. The cooler the temperature of the air entering the condenser coil,
the more cooling capacity the system has. The less heat gain through the common
wall, the less the electricity consumption.
BACK - EXHAUST SIDE
FRONT - WINE CELLAR
Exterior cellar wall
Evaporator units
Condensing unit

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Platinum Twin
Initial Start-Up
Set the thermostat to COOL and fan switch to AUTO.
Lower the set point to the desired cellar temperature. (A
temperature of 55°F is the recommended set point.) See
thermostat instructions for details.
Normal System Cycle
The thermostat should turn the cooling system on when
it senses a temperature one (1) degree higher than the set
point. See thermostat instructions for details.
Anti-Short Cycle
Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and o within a short
period of time. During the anti-short cycle, the condensing
unit will typically remain o for 5-7 minutes. See thermostat
instructions for details.
Fan Operation
If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.
Anti-Frost
Systems equipped with a 24V thermostat conversion kit do
NOT have an anti-frost feature. To reduce the possibility of the
evaporator coil icing up, avoid setting the thermostat lower
than 55°F.
NOTE: To ensure correct system operation, the 24V thermostat
must be placed inside the wine cellar, preferably in a central
location away from any airow.
SYSTEM OPERATION
The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).

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NOTES

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Platinum Twin
TROUBLESHOOTING GUIDE
Ice forming on the evaporator units
Possible cause Solution
Evaporator lters or coils are dirty Remove the lters and wash them, then clean the coils with a
vacuum. If coils are very dirty, use a spray bottle with a small amount
of liquid dish detergent or coil cleaner. Spray coils, let set for ve
minutes, then ush with fresh water.
There is something blocking the supply and/or return air Remove blockage
The evaporator fans are not turning on Call customer service for details on how to perform the bypass plug
test. If all components run correctly, and the system cools during the
bypass plug test, there is either an issue with the 24V
thermostat conversion kit or the thermostat. Contact customer
service for further action.
If evaporator units continue to ice Observe ice formation pattern. If only part way up the coil face, the
system could be low on refrigerant. If all the way up, the coils may be
dirty or airow is blocked.
The set point is too low Raise set point to recommended temperature of 55°F.
Unit does not run/power up
Possible cause Solution
Evaporator units are not plugged in Make sure the units are plugged into an outlet
Power switch not on Turn unit on by pressing the power button on the control
Line voltage rating is incorrect for the system Check line voltage to make sure there is 110V-120V
Thermostat not calling for cooling Adjust thermostat to a lower temperature
Faulty thermostat or wiring Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible cause Solution
The temperature of the room to which the condensing unit exhausts
exceeds 110°F Intake temperature needs to drop below 110°F
The system is undersized for the cellar Order correctly sized system
There is something blocking the supply and/or return air on the
evaporator units or the condensing unit Remove airow obstruction(s)
Evaporator units are mounted too low in the cellar Relocate units so the distance from the ceiling and top of the units is
no more than 18”
One or more of the fans is not turning on Please contact the installing technician to troubleshoot
Compressor is not turning on Please contact the installing technician to troubleshoot
Compressor keeps cycling on overload Make sure all fans are working and there is no airow obstruction
Poor seal around door or other areas requiring a seal (around the
unit, wall joints, etc.)
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Thermostat set too high Adjust thermostat to a lower temperature
Evaporator coils are frosted or iced up Observe ice formation pattern. If only part way up the coil face,
evaporator units could be low on refrigerant. If so, contact your
installing technician to assist with troubleshooting.
System runs constantly
Possible cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar

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Units leak water
Possible cause Solution
Evaporator units are not level Evaporator units should be level on the wall to prevent leaking
Drain lines clogged or kinked Check drain lines to make sure water can ow freely
Drains are clogged, preventing water from escaping Disconnect drains and clear them out; check drains for blockage
Drain lines do not have a downward slope Fix drain lines so there is a downward slope from the units to the
drains
Coils are iced, causing drain pans to freeze and water to overow Melt ice with blow drier. Soak up with a towel.
System runs but does not cool
Possible cause Solution
Lack of air ow Make sure fans are unobstructed and that the evaporator lters,
evaporator coils, and condenser coils are clean and free of debris
System undersized Contact Customer Service at 1-800-343-9463
Compressor is overheating Shut system o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air ow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.
Evaporator fan runs but compressor does not
Possible cause Solution
Compressor and/or starting components faulty Please contact the installing technician to troubleshoot
Compressor may have overheated Shut system o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air ow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.
Thermostat not sending power to Y terminal Call customer service for details on how to perform bypass plug test
24V thermostat conversion kit solenoid relay not working correctly Call customer service for details on how to perform bypass plug test
Compressor runs but evaporator fan does not
Possible cause Solution
Faulty fan motor Please contact the installing technician to troubleshoot
Faulty thermostat Please contact the installing technician to troubleshoot
Compressor short cycles
Possible cause Solution
Master evaporator unit’s thermostat location Move thermostat out of airow
System low on refrigerant charge Please contact the installing technician to troubleshoot
Condensing fan motor/capacitor faulty Please contact the installing technician to troubleshoot
Compressor and /or starting components faulty Please contact the installing technician to troubleshoot
Humidity in cellar too low
Possible cause Solution
Not enough moisture Purchase and place a humidier (or a decorative fountain) in cellar

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Platinum Twin
System does not power up/run
Possible cause Solution
Batteries on thermostat have lost their charge Change batteries
Thermostat wired incorrectly Check wiring on 24V thermostat and correct
Wiring issue at master evaporator unit Contact Customer Service for troubleshooting
24V transformer in master evaporator unit has failed Contact Customer Service for troubleshooting
Evaporator fans run continuously
Possible cause Solution
Fan switch on thermostat set to "on" Set fan switch to the "auto" position
Fan relay in thermostat or 24V conversion kit stuck on Call Customer Service for details on how to perform the bypass plug
test
Units equipped with the 24V Thermostat Conversion Kit:

Page 18 | 1-800-343-9463 PT 102417
MAINTENANCE SCHEDULE
Monthly 1. Check coils
2. Check for unusual noise or vibration
3. Check the drain lines to see if they are above the waterline (if draining into a vessel)
Quarterly 1. Use a vacuum with brush attachment to clean coils; be careful not to crush coil ns when cleaning
2. Change duct lters if the system is ducted
Annually 1. Inspect for corrosion
2. Check wiring connections and integrity of cords
3. Pour a 50/50 bleach solution into the drain lines every spring
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