Whisper Brain User manual

Owner’s Manual

Welcome
to Whisper

What is included
3Troubleshooting 23
The Whisper Brain lights
4Loss or damage 26
How it works
5Potential side effects,
cautions, and warnings
29
Maintenance
18
Getting started
7Technical data 39
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What is included
• Left and right earpieces
• The Whisper Brain
• The Whisper Brain charger
and USB cable
• Earpiece carrying case 
• Earpiece cleaning tool
• Extra wax guards
• Owner’s manual




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The Whisper Brain lights
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Brain is off Off
Brain is turning on Pulsing Peach
Brain is on Solid Peach
Charging while off Pulsing Red when charging,
Pulsing Green once charged
Charging while on Solid Red when charging,
Solid Green once charged

How it
works
Meet your new Whisper Hearing System, the
learning hearing aid that gets better over time.
With Whisper, you’ll receive regular software
upgrades containing new features and improved
sound processing every few months.
The Whisper Hearing System has earpieces
like a traditional hearing aid, but what makes
it unique is the power and intelligence of the
Whisper Brain. The Whisper Brain is powered
by a proprietary Sound Separation Engine that
optimizes sound in real-time. Your earpieces
will work even if the Brain is not nearby, but
you won’t experience the full benefits of the
Whisper Hearing System without it.
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Getting
started 1. Charging the Brain
• Charge the Brain every day
before use.
• To charge, insert the small end of
the charging cable into the Brain,
and the other end into the wall
charger. Plug the charger into an
outlet.
• A complete charge may take up
to five hours.
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2. Turning the Brain on and off
• The Brain can be turned on or off by
pressing and holding the Settings
button. The Brain should be on to
get the full benefit of the Whisper
Hearing System, and to use the
volume and settings controls.
• Typically you will not need to turn
the Brain off. It will automatically
turn off when not in use.
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+
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3. Turning the earpieces on
• Each Whisper Hearing System
comes with two earpieces,
powered by a 675 hearing aid
battery.
• Before inserting the battery into
the earpiece, remove the protective
film and allow it to sit for 3-5
minutes to extend the battery life.
• Carefully pull on the tab at the
bottom of the battery tray so
it opens.
• Place the battery into the tray
with its positive side visible. The
earpiece will automatically turn
on once the tray is closed.

WARNING
• If you or someone you know has swallowed a battery, call the Battery
Ingestion Hotline immediately: 800-498-8666.
• Keep out of reach of children at all times, particularly when storing
overnight with battery doors open. Accidental ingestion of batteries can
be fatal or life-threatening.
• Batteries can be harmful or fatal if swallowed. Always keep earpieces
and batteries out of the reach of children.
• Always use a size 675 hearing aid battery with your Whisper Hearing
System to prevent damage to your device.
• Always dispose of batteries safely, and in accordance with local laws.
When not in use, earpieces should be stored in the provided case with
the battery doors open to prolong battery life. 10

4. Putting the earpieces on
• Be sure to wear the correct
earpiece in each ear. The right
earpiece has a red tip, and the
left, a blue tip.
• When the earpiece is powered
on, a recording will play to
identify which earpiece is which
(“left” or “right”).
• Gently insert the domed tip at
the end of the speaker wire into
your ear canal, wrapping the
remainder of the wire around
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the top of your ear so that the
earpiece body sits comfortably
behind your ear.
• Do not insert the speaker wire
into your ear if it does not have a
dome, or if the dome is damaged.
For added stability, ask your
hearing care professional for
motion locks.

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LEFT RIGHT

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WARNING
• The earpieces are made of modern nonallergenic materials. Nonetheless,
in rare cases, skin irritation may occur. If you notice skin irritation in or
around your ear or ear canal, suspend use and contact your hearing care
professional.
• In the unlikely event that the silicone dome separates from the earpiece
and remains in your ear canal, seek immediate help from a hearing care
or medical professional. Do not try to remove the dome on your own as
doing so risks damage to your ears.

5. Adjusting volume
• With the Whisper Brain turned
on, press the Volume buttons to
change volume.
• Every time you increase or decrease
the volume, a short sound will play
to confirm the level.
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6. Adjusting settings
• Press the Settings button to
switch between the Dynamic and
Custom settings.
• The Dynamic setting will
automatically adjust sound for
everyday comfort.
• The Custom setting can be
configured to optimize for
different situations. Your hearing
care professional can configure
the Custom setting, or you can
configure it using the Whisper
mobile app.
Music
Quiet
Noise
Outdoors
TV

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7. Taking the earpieces off
• To take the earpieces off, pull the
earpiece body off your ear and
gently pull on the wire near the
speaker to remove the ear tip.
• Clean and inspect your
earpieces after each use to
check that they are intact.
Regular use of a hearing aid
dehumidifier is recommended.
WARNING
When using any type of earpiece, you
should regularly ventilate your ear,
otherwise your ear canal will have a
slightly increased risk of infection
or disease. Remove your earpieces
when you sleep for ventilation.

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8. Turning the earpieces off
To preserve battery life, open the
earpiece battery trays when not in
use. The battery is not rechargeable
and will need to be replaced every
few days. Once the battery is low,
the earpiece will play a low
battery indicator.

Maintenance
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1. Battery maintenance
Turn the earpieces off whenever they
are not in use. Make sure the Brain is
fully recharged at least once a day.
2. Cleaning the earpieces
Use a dry microfiber cloth to wipe
down the earpieces; for more
intensive cleaning needs, consult
your hearing care professional. Do
not use liquid (including water),
alcohol, or chlorine-based cleaners,
as they may cause damage.

4. Replacing the wax guards
The wax guard is a small white piece
of plastic that sits under the dome
to protect the speaker. If the wax
guard becomes damaged or cloed,
replace it with one of the extra guards
provided with your Whisper Hearing
System. Contact your hearing care
professional for instructions.
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3. Removing wax buildup
The Whisper Hearing System
includes a small brush to clean
wax off the earpieces. Gently
brush wax off the domes, away
from the speaker opening. Then
use a soft, dry cloth to wipe the
body of the earpiece.