Wideye FX 500 User manual

REGULATORY INFORMATION 1
INDUSTRY CANADA STATEMENT: 2
SAFETY INSTRUCTIONS 3
IMPORTANT INFORMATION TO INSTALLERS AND USERS 5
1 INTRODUCTION 6
2 OVERVIEW OF THE FLEETBROADBAND SYSTEM 8
3 MAIN UNITS 9
4 GETTING STARTED 14
5 USING THE PRIMARY HANDSET 19
6 USING THE WEB CONSOLE 55
7 TROUBLESHOOTING 114
LIST OF CONTENT:
FX 250 / FX 500 User Manual

1FX 250 / FX 500 User Manual
FEDERAL COMMUNICATION COMMISSION NOTICE
FCC Idener: QY9-AVCFX500BDE / QY9-AVCFX250BDE
USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operaon is subject to the following
two Condions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operaon.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protecon against harmful interference in a residenal installaon. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instrucons, may cause harmful interference to radio communicaons.
However, there is no guarantee that interference will not occur in a parcular installaon.
If this equipment does cause harmful interference to radio or television recepon, which
can be determined by turning the equipment o and on, the user is encouraged to try to
correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separaon between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION
This Device complies with FCC & IC radiaon exposure limits set forth for an uncontrolled
environment. The Antenna used for this transmier must be installed to provide a separaon
distance of at least 100cm from all persons and must not be co-located or operang in
conjuncon with any other antenna or transmier.
FCC CAUTION:
Any Changes or modicaons not expressly approved by the manufacturer could void the
user’s authority, which is granted by FCC, to operate this satellite FleetBroadband System
Skipper FX 500 / 250 System.
REGULATORY INFORMATION

FX 250 / FX 500 User Manual
2
INDUSTRY CANADA STATEMENT:
IC: 5023A-AVCFX500BDE / IC: 5023A-AVCFX250BDE
This device complies with Radio standard specicaon RSS -170 and RSS-210 of Industry
Canada Rules. Operaon is subject to the following two condions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operaon.
IMPORTANT NOTE: Radiaon Exposure Statement
This equipment complies with IC radiaon exposure limits set forth for an uncontrolled
environment. This antenna used for this transmier must be installed to provide a separaon
distance of at least 100cm from all persons and must not be co-located or operang in
conjuncon with any other antenna or transmier.
EC Declaraon of Conformity:
Addvalue Communicaons Pte Ltd, 28 Tai Seng Street, #06-02, Singapore 534106 declares
under our sole responsibility that the accessory Product, brand name as Wideye and models:
Skipper FX 500 FleetBroadband satellite communicaon system, to which this declaraon
relates, is in conformity with the following standards and/or other normave documents:
ETSI EN 301 444, ETSI EN 301 489-1, -17,-19 & -20, ETSI EN 300 328 IEC 60945 / EN 60945,
IEC 60950-1 AND EN 60950-1, ITU-R M.1480
We hereby declare that all essenal radio test suite have been carried out and that the above
named product is in conformity to all the essenal requirements of Direcve 1999/5/EC.
The Conformity Assessment procedure referred to Arcle 10 and detailed in Annex [III] or
[IV] of Direcve 1999/5/EC has been followed with involvement of the following noed
body (ies):
TIMCO ENGINEERING Inc., P.O BOX 370, NEWBERRY, FLORIDA 32669.
Idencaon mark: 1177 (Noed Body number)
The technical documentaon relevant to the above equipments are held at:
• Addvalue Communicaons Pte Ltd, 28 Tai Seng Street #06-02, Singapore 534106.
• Signed by Mr. Tan Khai Pang (Chief Technology Ocer, 17 September, 2012) and
Mr. Prabakar Kuaniseeri (Manager-Quality Engineering, 17 September, 2012).

3FX 250 / FX 500 User Manual
SAFETY INSTRUCTIONS
For the sake of safety and protecon, read the manual before aempng to use the
Inmarsat FleetBroadband Terminal.
The following general safety precauons must be observed during all phases of operaon,
service and repair of this equipment. Failure to comply with these precauons or with
specic warnings elsewhere in this user guide violates safety standards of intended use of
the system.
Addvalue Communicaon Pte Ltd assumes no liability for the customer’s failure to comply
with these requirements.
Hazard Symbols
Avoid touching those areas of the terminal that
are being marked with this symbol otherwise it
may result in injury.
Antenna Radiaon Warning
and Distance to other Radiaon
Equipment
During transmission the antenna in the system
radiates high power levels of radio frequency.
This radiaon is considered health hazardous to
any personnel that come close to the antenna.
It is important to maintain a separaon distance
from the transming antenna to any personnel
of at least 2-meters.
Power Supply
Turn o the power at the mains switchboard
before beginning of the installaon.
Conrm the power voltage is compable with
voltage rang of the equipment. It is highly
recommended to use +24V DC power line, if it is
available on the vessel.
If there is no +24V DC power line provided by the
vessel, an external AC/DC power supply with an
input of 115/230V AC and an output of +24V DC
can be used.
Note: Be certain that the AC/DC power supply is
adequate to handle a high surge current of 25A
at 24V DC for 1ms.

FX 250 / FX 500 User Manual
4
Equipment Venlaon
To ensure adequate cooling of the transceiver, 5-cenmeter of unobstructed space must be
maintained around all sides of the unit except the boom side. The ambient temperature
range of the transceiver is: -25°C to +55°C.
Fire Precauons
The equipment must not be operated in the presence of ammable gases or fumes as well
as any explosive atmosphere. Operaon of any electrical equipment in such an environment
constutes a denite safety hazard.
Obtaining Licensing For Inmarsat Transceivers
Under rights given under ITU Radio Regulaons, local telecommunicaons administraons
establish and enforce naonal rules and regulaons governing types of emissions, power
levels, and other parameters that aect the purity of signal, which may be radiated in the
various frequency bands of the radio spectrum.
To legally operate Inmarsat equipment, it is necessary to obtain permission from the
local telecommunicaons regulatory authories of the country you are operang from.
Using your equipment in any country without permission causes you to run the risk of
conscaon of the equipment by the local authories. The normal procedure to bring such
equipment into another country is to apply for a license before travel. If a license has not
been obtained before travel, the equipment may be put in to storage by local authories
unl such me license is obtained.
Grounding, cables and
connecons
Service
The chassis of the equipment must be
connected to an electrical ground. This
will minimise electric shock and mutual
interference. In short, the terminal must be
grounded to the vessel.
Do not aempt to access to the interior of the
terminal. Only qualied personnel authorized by
its manufacturer may perform service. Failure to
comply with this rule will result in the warranty
void.
Under certain condions, dangerous voltages
may exist even with the power cable removed. To
avoid injuries, always disconnect power before
accessing the terminal.

5FX 250 / FX 500 User Manual
IMPORTANT INFORMATION TO INSTALLERS AND USERS
General
It is important that the user of this equipment read and observe all safety requirements and
operate the system according to the descripons published in this manual.
Failure to comply may result in risk of injury or equipment failure and voids the validity of
the warranty provided by equipment manufacturer.
The system consists of 2 systems, BDU and ADU and must be used as provided by the
manufacturer or authorized dealer. Do not substute any one of the system which
is not provided by the manufacturer or authorized dealer. Should needs of servicing or
replacement is required, always contact the distributor or manufacturer for instrucons.
Any modicaons or aempts to open up the devices by not authorized by Addvalue
Communicaons Pte Ltd, will void the warranty.
Contents in this manual may be subjected to change without noce, to obtain latest version,
please enquire it from product manufacturer or distributor.
Installaon:
Refer to Installaon Manual for FX 250 / 500 FleetBroadband System.

FX 250 / FX 500 User Manual
6
1 INTRODUCTION
The Skipper FX 250 / 500 User Equipment (UE) is a dedicated compact soluon specically
designed to meet the FleetBroadband ( FBB ) services for the marime environment
providing seamless ocean coverage from 76° North to 76° South. FBB is the marine version
of the highly successful BGAN (Broadband Global Area Network) from Inmarsat.
Through a marime BGAN antenna, it provides constant, simultaneous access to voice
and high-speed data in a compact soluon. Allowing you to run online operaon systems,
and sll having access to email, intranet and voice calls - achieving greater operaonal
eciencies and signicantly reducing the cost of both business and crew communicaons.
1.1 Range of Services
• Email and webmail
• Secure communicaons
• Intranet and internet access
• SMS and instant messaging
• Videoconferencing and streaming
• Phone and fax services
• Large le transfers

7FX 250 / FX 500 User Manual
1.2 Features
The FX 250 / 500 oers the following features:
The UE has built-in Web Console, allowing you to manage your phone book, messages and
calls, and customize the terminal to your specic needs
1.3 Interfaces
The FX 250 / 500 UE has the following connecng interfaces:
 +12V / 24V DC Power Input Connector
 Antenna Connector ( N-Type )
 SIM Card Slot for FBB SIM card
 Dedicated Primary Handset port
 I/O Port
 GPS Output Port
The number of RJ45 Ethernet ports and RJ11 ports for the BDUs of the FX 250 and FX 500
are illustrated below:
Services FX 250 FX 500
Coverage Voice, fax and data are available globally except for the extreme polar regions
Voice
 4kbps AMBE+2
 3. 1 K H z A ud i o
(above 20º elevaon)
 4kbps AMBE+2
 3.1KHz Audio
(above 5º elevaon)
Fax Group 3 fax via 3.1KHz Audio
(above 20º elevaon)
Group 3 fax via 3.1KHz Audio.
(above 5º elevaon)
SMS Standard 3G (up to 160 characters) per SMS. Maximum of 4 chained SMS.
Data
Standard IP : Up to 284 kbps
Streaming IP : 8, 16, 32, 64,
128 kbps
Standard IP : Up to 432 kbps
Streaming IP : 8, 16, 32, 64, 128,
256 kbps
RJ45 Ethernet Ports for PC and router 4 LAN Ports ( including 2 PoE)
RJ11 Phone YES
RJ11 Fax YES
Built-in WiFi YES

FX 250 / FX 500 User Manual
8
2 Overview of the FleetBroadband system
BGAN Services
The Broadband Global Area Network (BGAN) is a global Satellite Internet Network using
portable terminals. The terminals are usually connected to a laptop computer to access
broadband Internet in remote locaons, where a line-of-sight to the satellite exists. The
user can make phone calls, access the Internet, check e-mail, download les, or perform
any other Internet acvity using the terminals. The network is provided by Inmarsat and
uses three geostaonary satellites called I-4 to provide almost global coverage.
The map below shows the three I-4 satellite coverage regions.
Note: The above map depicts Inmarsat’s expectaons of coverage, but does not
represent a guarantee of service. The availability of service at the edge of coverage areas
uctuates depending on various condions.

9FX 250 / FX 500 User Manual
3 Main Units
The FX 250 / 500 FleetBroadband system include the following main units:
FX 250
• FX 250 FleetBroadband BDU
• FX 250 FleetBroadband ADU
• Primary Handset
FX 500
• FX 500 FleetBroadband BDU
• FX 500 FleetBroadband ADU
• Primary Handset
3.1.1 Above Deck Unit (ADU), the antenna unit
The FX series ADU is Marime FleetBroadband 3-axis controlled antenna. The antenna is
self-tracking based on patented beam squint technology. The simple and robust electro-
mechanical system, with one motor per free axis, provides full coverage in azimuth and
elevaon. Tracking is accomplished by measuring signals being connuously broadcast
from the satellite.
The radome covers the antenna equipments, which is composed of:
• Antenna Unit
• RF and GPS circuit
• Rotary joint
• Antenna pedestal
The antenna unit includes LNA (low noise amplier), HPA (high power amplier) and
tracking receiver circuitry to ensure communicaon even in adverse circumstances.
Skipper FX 500
ADU
Class 8 FX 500
FX 250
Skipper FX Primary
Handset
Class 9
BDU Handset
Skipper FX 250

FX 250 / FX 500 User Manual
10
All signals (and DC power) shall pass through a single coaxial antenna cable, which con-
nects the ADU to the BDU.
3.1.2 Below Deck Unit (BDU)
The BDU has been developed for maximum exibility and is the controlling unit for the
FBB UE. It features a reliable industry standard interfacing eld and enables users to have
opmal connecvity no maer what the condions or your posion at sea.
The BDU has a built-in Web Console, which can be accessed from a computer connected
to the BDU, using an Internet browser. The Web Console provides easy conguraon of
the BDU, rmware upgrade and daily use. For more informaon, see Chapter 4, using the
Web Console.
The BDU is supplied by a +12V or +24V DC power supply, and it supplies power to the ADU
via a single RF/coaxial antenna cable.

11FX 250 / FX 500 User Manual
Status LEDs
There are 3 Status LEDs to indicate the operaonal status of the BDU at one glance.
Each LED is assigned to the following funcon:
• BDU Terminal Status
• ADU Status
• Registered to Network Status
SIM Card Slot
The BDU has a SIM (Subscriber Identy Module) card slot located at the connector panel
behind a small cover plate. The UE requires a dedicated FBB SIM card to access the FBB
network and congure the sengs of the UE.

FX 250 / FX 500 User Manual
12
Front panel
The following diagram shows the front panel of the BDU.
1. Reseable Circuit Breaker
2. Grounding Stud
3. Power Switch
4. DC Power Connector
5. Antenna (N-Type) Connector
6. PoE Ports (RJ45)
7. LAN Ports (RJ45)
8. SIM Card Slot
9. Fax Port (RJ11)
10. Phone Port (RJ11)
11. GPS Output Port
12. Primary Handset Port
13. GPIO Port
1
2
3
4 13
5 12
8 7
611
910

13FX 250 / FX 500 User Manual
The wired Primary Handset has a colour LCD and keypad for making and receiving voice
calls and sending SMS using an interface similar with a mobile phone. It can serve as a
remote access for user to access various BDU funcons. The Primary Handset connector
is plugged into the BDU primary handset port and it is powered directly from the BDU.
3.1.3 Primary Handset

FX 250 / FX 500 User Manual
14
4 Geng Started
FX 500 ADU
FX 250 ADU
FX 500 ADU
FX 250 ADU
4.1.1 System Conguraon
Above Deck Unit
(To be installed in an exposed area)
Below Deck Unit
(To be installed in protected area)
+12V / 24V DC
AC/DC Power
Supply Unit
NewMar
Primary Handset
Non-SOLAS (CS
Safety) Voice
Distress Console
GPS O/P (NEMA 0183)
Navigaon
Equipment
I/O InterfaceExternal Devices
(External alarm)
G3 Fax Machine
Analog Telephone
RJ11 (2x)
Mul-Voice System
Router
PoE (2x)
LAN (2x)
Solid line refers to the basic conguration.

15FX 250 / FX 500 User Manual
4.1.2 Preparaon for Operaon
4.2.1 Install the SIM card.
The system requires a SIM card to access the Inmarsat’s FleetBroadband network and
congure the sengs of the BDU. Please refer to your Airme Service Provider for
more informaon.
1. Tilt up the SIM card slot rubber
cover as shown.
Note: Make sure the BDU is switched o
before inserng or removing the SIM card.
2. Posion the SIM card with its gold-
contacts facing down. (There is a
symbol of SIM Card with its arrow
on the front panel to ensure the
correct orientaon of the SIM Card
when it is being inserted. )
3. Push the SIM card gently unl it
clicks and is locked in place.

FX 250 / FX 500 User Manual
16
4. Tilt down the SIM card cover to its
original posion.
4.2.2 Connecng Primary Handset
The Primary Handset is powered from the BDU through the Primary Handset Port
1. Plug in the Primary Handset
connector into the Handset port on
the BDU front panel. Make sure the
key of the handset is aligned to the
red mark of the handset port.
4.2.3 Connecng the Wi-Fi Antenna
1. Connect the Wi-Fi antenna to the
Wi-Fi’s connector on the BDU front
panel. Rotate the connector in the
clockwise direcon unl it is secured.

17FX 250 / FX 500 User Manual
4.2.4 Powering Up The System
1. Use the ON/OFF switch on the BDU’s front
panel.
1. Wait for all LED indicators to turn green to
indicate the system is completely power
up. Refer the table below for meaning of
the status indicators.
LED Name Status Meaning
TERMINAL
Steady Amber BDU is powering up
Steady Green BDU has powered up successfully.
Steady Red BDU detects failure.
Blinking Amber Switching OFF BDU
ANTENNA
Steady Amber ADU is powering up.
Steady Red ADU is not OK/Error
Blinking Amber ADU is calibrang.
Blinking Green System performs satellite search
Steady Green ADU has locked on to the satellite
REGISTERED
Steady Amber Aempng network registraon
Steady Red Network failure/Error
Blinking Amber Ready for voice only
Blinking Green Ready for packet data only
Steady Green Ready for all (Voice and Data)

FX 250 / FX 500 User Manual
18
4.2.5 Entering your SIM PIN
When you acquire the SIM card from the Airme Service Provider, a PIN (Personal
Idencaon Number: 4 to 8 digits) is provided together with it.
Note: You will need to enter the PIN at start-up if the FBB BDU has been powered down.
Follow these steps to enter the SIM PIN:
Using the keypad on the Primary Handset, enter the SIM PIN.
Press to conrm the SIM PIN.
Note:
You are required to use the PUK code to unlock the SIM card and to reset your PIN code if
more than three (3) incorrect aempts were used to enter the PIN code.