Wired Ocean SBS 1000 User guide

Satellite Broadband Server
SBS 1000
Owner’s Handbook
and
Installation Instructions
Key information about your SBS is shown below:
Serial Number:
IP address:
Downlink(s):
Uplink(s):
Installer:
© 2005 Wired Ocean Limited

CONTENTS
1.0 Overview
1.1 How the Wired Ocean System Works 1
2.0 Operating the SBS
2.1 Turning the SBS On and Off 3
2.2 Accessing the SBS User Interface 4
2.3 Navigating Around the SBS User Interface 5
3.0 Using the Service
3.1 Selecting the Downlink and Uplink 6
3.2 Connecting to the Internet 6
3.3 Sending and Receiving Email 8
3.4 Tips for Using the Service 9
3.5 Disconnecting 10
4.0 Using the SBS Features
4.1 LAN Configuration 11
4.2 Setting the Automatic Disconnect 12
4.3 Viewing Usage Statistics 13
5.0 Troubleshooting
5.1 If You Can’t Access the SBS User Interface 14
5.2 If the First Arrow Doesn’t Highlight 16
5.3 If the Second Arrow Doesn’t Highlight 17
5.4 If the Third Arrow Doesn’t Highlight 17
5.5 Getting Help 19
Appendix 1: Installation Instructions
The information contained in this document is subject to change without notice and should not be
construed as a commitment by Wired Ocean Limited. Wired Ocean assumes no responsibility for any
errors that may appear in this document, nor does it make expressed or implied warranty of any kind with
regard to this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose. Wired Ocean shall not be liable for incidental or consequential damages in
connection with, or arising out of the furnishing, performance, or use of this document and the programme
material which it describes. v 1.1.
© 2005 Wired Ocean Limited

1. Overview
Welcome to Wired Ocean. We are dedicated to providing you
with a high quality, easy to use service. We have an ongoing
programme to improve the operation of our services and to make
these improvements available to you through automatic downloads to
your SBS. Any feedback you wish to provide to us is appreciated.
1.1 How the Wired Ocean System Works
Your Satellite Broadband Server (SBS) enables all of the computers
on board your vessel to receive high speed internet access via one of
Wired Ocean’s satellite broadband services. The characteristics of
the service you receive will vary according to the Wired Ocean
service(s) you have subscribed to.
The SBS receives high speed internet data (DVB downlink) such as
web pages, incoming email, etc through the television receive only
antenna (TVRO) on your vessel. The TVRO must be pointed towards
one of the satellites that provide the Wired Ocean downlink services.
These satellites have a wide variety of television programming which
can be viewed at the same time as using the Wired Ocean service.
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1. Overview
The SBS sends data (uplink) such as web page requests, email, etc
from your vessel via the narrowband communications equipment on
your vessel that has been connected by your installer. Your SBS can
work with a wide range of mobile satellite, cellular and landline
services to provide the uplink. Wired Ocean is not responsible for the
uplink service or uplink service charges.
Control of the SBS – connecting, disconnecting, switching uplinks,
switching satellite, viewing connection statistics, etc – is performed
through a web page interface (SBS User Interface) accessed from
any connected computer.
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2. Operating the SBS
2.1 Turning the SBS On and Off
The SBS has two lights and a rocker switch on the front of the unit.
The rocker switch is used to power up the unit, the green light
indicates that the unit is powered up and the red light indicates hard
disk activity.
By pressing and releasing the power switch the SBS performs a
start-up sequence similar to that of a personal computer. Once
switched on, the SBS on will generally take up to two minutes to start
up and occasionally up to five minutes when it needs to perform a
hard disk check.
The SBS is designed to stay running continuously. Should you need
to turn it off you can use the “SHUT DOWN” command in the SBS’s
User Interface:
1. Open the SBS User Interface (see 2.2 below).
2. Click on the “SETTINGS” tab and then the “GENERAL” tab.
3. Click once on the “SHUT DOWN” button at the bottom of the
page.
Alternatively the unit may also be powered down by momentarily
pressing the rocker-switch on the front panel.
It will take up to one minute before the lights go off and it is then safe
to unplug the SBS.
Warning: If the SBS is disconnected from a power source before
it has correctly shut down damage to the hard disk may occur.
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2. Operating the SBS
2.2 Accessing the SBS User Interface
Once the SBS has been installed and is turned on you can manage
both the SBS and your internet connection through the User
Interface. The User Interface enables functions such as connecting,
disconnecting, switching uplinks, switching satellite, viewing
connection statistics, etc to be performed through a web browser on
any connected computer.
To access the SBS User Interface: Tip:
For easy access to the
User Interface set it up
as a shortcut or
favourite at the top of
your web browser.
1. Open a web browser on a
computer connected to the SBS.
2. Type “wiredocean” in the address
bar.
3. Press Enter.
This will take you to the User Interface shown below.
Not all versions of all web browsers work in exactly the same way, so
if typing in “wiredocean” doesn’t get a response you may need to
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2. Operating the SBS
enter an IP address instead.The SBS is shipped with the default IP
address of 192.168.1.1, so try typing “http://192.168.1.1” instead of
“wiredocean”.
Make sure that your computer is set to request an IP address from
the SBS using DHCP. If not, see Sections 4.1 and 5.1 of this
handbook.
2.3 Navigating Around the SBS User Interface
The User Interface functions are grouped under three tabs:
The CONNECT tab is used to connect and disconnect from
the internet and to view the status of the current connection.
The SETTINGS tab is used to manage the SBS and view SBS
status information under three tabs:
►The UPLINK tab allows editing of existing uplinks and
creation of new uplinks.
►The DOWNLINK tab provides downlink status
information.
►The GENERAL TAB provides access to SBS network
addresses, SBS status information, the update button
and the shutdown button.
The STATS tab allows access to historical usage information.
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3. Using the Service
3.1 Selecting the Downlink and Uplink
The satellite you use for the downlink will depend upon the Wired
Ocean service(s) you have subscribed to. Which service you use for
the uplink will depend on the uplink equipment connected to the SBS
by your installer. To select the downlink and uplink:
1. Open the SBS User Interface (see Accessing the SBS User
Interface in Section 2.2 above).
2. The User Interface should automatically be displaying the
CONNECT page. If not then click on the “CONNECT” tab.
3. Select the satellite you wish to use from the “Downlink”
options (drop-down menu).
4. Select the uplink you wish to use from the “Uplink” options
(drop-down menu).
Your choice of downlink and uplink will only come into effect when
you click on the “CONNECT” button.
If you are outside satellite coverage or your TVRO is ‘blocked’ or
pointing at a satellite that doesn’t provide Wired Ocean service you
can still use your SBS. Just select “NONE” from the “Downlink”
options (drop-down menu) and the SBS will use the uplink
communications device to both send and receive data although the
service will be slower than normal and there may be a cost
implication.
3.2 Connecting to the Internet
Having selected a satellite downlink and an uplink you can make
your Wired Ocean connection to the internet using the SBS User
Interface as follows:
1. Ensure you are on the CONNECT page (it contains the
Service Status Diagram – a picture of a ship and satellite) and
that the satellite is coloured dark blue indicating a good
receive signal.
2. Click once on the “CONNECT” button on the right of the
Service Status Diagram.
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3. Using the Service
The service status diagram will now show your connection status as
follows:
Once the uplink has
connected the first of the
three arrows on the status
diagram will be highlighted
in dark blue. This confirms
that the uplink equipment is
operational and the uplink
connection has been
established. It may take up
to one minute depending on
the uplink service being
used.
When the connection to the
Wired Ocean satellite
communications hub has
been established the second
of the three arrows on the
status diagram will be
highlighted. This confirms
that the SBS is able to
collect requested data,
deliver it to the hub and
validate your subscription.
The SBS then performs a
check to confirm that it can
receive information from the
Wired Ocean hub. When
this is confirmed the third
arrow will be highlighted.
This confirms that the
downlink satellite is
operational, that the TVRO
is operating correctly and
the SBS is receiving the
Wired Ocean downlink.
Now that all three arrows are highlighted your Wired Ocean
connection is up & running and you can access the internet. Once
connected your session details are displayed at the bottom of the
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3. Using the Service
diagram and the “CONNECT” button changes to “DISCONNECT”,
ready for when you want to terminate the connection.
You can now access the internet by opening another browser
window and email by opening your email client or by using web mail.
It is recommended that the browser page showing the SBS User
Interface is kept open to allow you to monitor your internet session.
If the SBS does not connect please refer to Sections 5.2 to 5.4 of this
handbook.
3.3 Sending and Receiving Email
The SBS supports email in the following three ways:
1. Via web mail access to an ISP’s mail servers. Connect to the
ISP’s web site as normal while the SBS is connected to the
internet.
2. Using a POP/SMTP email client (such as Outlook or Outlook
Express). Once the SBS is connected to the internet, open
and operate the email system as usual and incoming and
outgoing emails will pass transparently through the SBS. If
your ISP does not allow you to send email using authenticated
SMTP, they may block SMTP connections from outside their
own network. This does not affect the ability to receive emails.
If you have this problem we suggest you use a mail relay
service (such as SMTP.com) for sending email. Alternatively
you may use the Wired Ocean SMTP PROXY as described
below.
3. Using a POP/SMTP email
client with Wired Ocean’s
SMTP PROXY. This proxy
captures all outgoing
emails and relays them
through Wired Ocean’s
email server. From the
User Interface, click the
“SETTINGS” tab and
choose “GENERAL”.
Select “SMTP PROXY” by
clicking on the associated
box. In the email accounts settings of the email client, set
“Server Timeouts” to the maximum period possible. This will
Warning:
When using SMTP PROXY to
send emails with large
attachments some email clients
may timeout before the SMTP
proxy has completed sending
the email. If you wish to send
large attachments over slow
uplinks we suggest you use an
ISP that is accessed with
authenticated SMTP.
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3. Using the Service
need to be implemented on each computer used to send
email.
When sending emails, do not disconnect from the Wired Ocean
service until your mail programme has confirmed that they have been
sent.
3.4 Tips for Using the Service
For uplinks using packet data based services your uplink bill will
normally be volume based irrespective of how long you remain
online. It is therefore possible to remain online without having to pay
any time related charges. However, some web pages refresh
themselves automatically, so be aware that if you leave your web
browser open with these types of pages it may generate traffic even
when the service is not being actively used. The same applies to
some web applications such as MSN chat, ICQ, windows update,
etc.
For circuit based uplinks you will normally be paying a fixed rate for
each minute the uplink is being used. Consequently, to limit your
communications costs, you should disconnect the Wired Ocean
internet connection when you have finished online. To ensure that
you do not build up excessive charges when you are not using the
service it is strongly recommended that you use the inactivity timeout
as described in Section 4.2.
You can use the service status diagram on the CONNECT page to
monitor your immediate usage and the STATS page to review your
usage history.
For some types of uplink device, use of the Wired Ocean service
may pre-empt the ability to receive voice or fax calls while the service
is connected.
If you use your uplink device for a voice call this will normally
disconnect the Wired Ocean service and you will need to reconnect
as described in Section 3.2 (Connecting to the Internet) after the
voice call has finished.
You may wish to customise the uplink in line with your sailing pattern.
For example, when in port analogue modem, DSL modem or
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3. Using the Service
wireless router may be used. In coastal waters GSM or GPRS may
be suitable and mobile satellites generally have very wide service
coverage.
3.5 Disconnecting
You can terminate the connection from the CONNECT page of the
User Interface as follows:
1. Click once on the “DISCONNECT” button on the right of the
Service Status Diagram.
2. The service status now reverts to the “Ready” mode.
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4. SBS Functions
4.1 LAN Configuration
If you already have a network set up, you can change the network
settings of the SBS to fit in with your other computers. From the User
Interface, click the “SETTINGS” tab and choose “GENERAL”.
Here, you can set the SBS IP
address and netmask, disable the
DHCP server, or change the
range of addresses it allocates.
We recommend, however, that
you keep the existing settings and
use the SBS as your DHCP
server. If you disable DHCP you
will have to manually set up DNS
and gateway addresses of your
network to match the IP address
of the SBS.
Warning:
If you deselect DHCP and
change the IP address of the
SBS please ensure that you keep
a permanent note of the new IP
address. If the new IP address is
lost or forgotten you will not be
able to access the SBS for
configuration or service
purposes.
The SBS uses DHCP to allocate network addresses (IP numbers) to
computers on your network, and to tell them which route to use to
access the internet. If your computer has been connected to a DHCP
server in the past, you might need to prompt it to now use the SBS or
to “renew its DHCP lease”. This is best performed by rebooting the
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4. SBS Functions
computer although it can also be made to happen in Windows by
using the DOS commands ‘ipconfig release’ then ‘ipconfig renew’.
4.2 Setting the Automatic Disconnect
The automatic disconnect function will terminate your
communications session if no uplink activity (internet requests) is
detected for the period specified. This is a safety device that is
especially important if you are using a circuit switched uplink
channel. Please note that some computer programmes, software and
web pages may automatically send internet requests which could
keep the session activated.
You can edit the “Inactivity timeout” for each uplink setting through
the User Interface as follows:
1. Click on the “SETTINGS” tab and then the “UPLINK” tab.
2. From the “Edit connection:” drop-down menu select the uplink
connection that you wish to edit.
3. Enter the inactivity timeout period in seconds.
4. Once the period has been entered click on “SAVE
CHANGES”.
Note that “GPRS Preset” connections do not allow setting of a
timeout. A timeout can be selected with manually configured GPRS
connection settings.
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4. SBS Functions
4.3 Viewing Usage Statistics
To help you keep track of your usage the User Interface includes
statistics for each connection. Each time you disconnect the usage
statistics are updated. To view the usage statistics from the User
Interface, click on the “STATS” tab.
The ‘STATS’ table shows for each communications session:
The time and date the session started (GMT).
The duration of the session.
The type of uplink connection used
The uplink traffic volume.
The downlink service used.
The downlink traffic volume.
Total figures for all sessions displayed are shown at the top of page
and at the left hand side there is a “print this table” link.
At the bottom of the page, the sessions can be filtered by date, type,
etc so that a report can be compiled for any chosen connection type
and any chosen range of dates. The usage entries and totals then
reflect the time period selected.
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5 5. . T Tr ro ou ub bl le es sh ho oo ot ti in
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5.1 If You Can’t Access the SBS User Interface
This is most likely a local network issue. The SBS uses DHCP to
allocate network addresses (IP numbers) to computers on your
network, and to tell them which route to use to access the internet. If
your computer has been connected to a DHCP server in the past,
you might need to prompt it to now use the SBS, or to “renew its
DHCP lease”. The following is a guide to the steps that can be taken:
1. Check that the SBS is on. This is shown by a continuous
green light and an intermittent red light.
2. Check that the connection LEDs are blinking on both the
Ethernet socket of the server and on the socket of the
computer (if available). This indicates that the Ethernet
connection is passing data. If the Ethernet LEDs are not lit or
blinking it is very likely that the fault is a cable.
3. Perform a ‘ping test’ to check whether TCP/IP networking is
functioning on both the SBS and the computer. From the
computer open a command prompt window (the following
example is for Windows XP operating system) select “start”;
“Run”; type “cmd” and press the Enter key. Type in the
command prompt window “ping 192.168.1.1” and press the
Enter key. A response should show:
“Reply from 192.168.1.1: bytes=32 time<1ms TTL=64”
This indicates that the computer has good connectivity and
can ‘see’ the IP address of the SBS. Try again to access the
User Interface as described in Section 2.2. If unsuccessful
reboot the computer and then access the User Interface. If the
computer receives no satisfactory ping response proceed to
step 4.
4. Ensure that the internet settings on the client computer are set
to automatic DHCP and DNS as follows (for Microsoft
Windows XP):
►Click on “start”, and then “Control Panel”.
►On the left panel, if you see the option “Switch to
Classic View”, click it once, and it will change to "Switch
to Category View".
►Double click on the “Network Connections” icon.
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►Right click on the icon named “Local Area Connection”
and from the menu that appears, select “Properties”.
►Double Click on “Internet Protocol (TCP/IP)”, and place
a dot beside both “Obtain an IP address automatically”
and “Obtain DNS server address automatically”.
►Click on “OK” and then “OK” again on the next screen
to save your changes.
►Reboot the computer.
►Type in the command prompt window “ipconfig” then
press the Enter key. Text similar to the following should
be seen:
“Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix:
IP Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1”
5. If the line “IP address” has no entry or reports “Media
Disconnected” or is not between 192.168.1.100 and
192.168.1.150 then the computer is not being issued an IP
address by the server and the physical connectivity between
the two devices should be carefully checked.
6. If the line “IP address” has an entry that is between
192.168.1.100 and 192.168.1.200 then good Ethernet
communications to the server have been established and you
should proceed to step 7.
7. Open you web browser and click on “Tools”, then “Internet
Options”, then “Connections”. Ensure that “Never dial a
connection” has been selected, then click on “LAN Settings”
and ensure that none of the boxes have been checked. Then
click “O.K”. Now restart your browser.
8. Should there still be no response from the server when
“http://192.168.1.1” is typed into the browser then reboot the
computer and try to connect again. If there is still no response
then call your system installer for more detailed analysis.
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5.2 If the First Arrow Doesn’t Highlight
When you click the “CONNECT” button on the CONNECT page of
the User Interface the first arrow on the Service Status Diagram
should flash while the connection is being made and then highlight
when the connection is established. If this does not happen the
uplink should be investigated:
1. Ensure that the correct uplink device has been selected on the
Wired Ocean user interface.
2. Check that your selected uplink device is powered up and not
in use for other voice or data services.
3. Check that the uplink antenna is not blocked or obscured.
4. Be sure that you’re in the service coverage area of the uplink
service being used.
5. If the capability exists make sure that you can use the uplink
device to make a phone call.
6. Check that the connector to the uplink device (either 15-pin
RS232 or USB) is firmly plugged into the device and the SBS.
7. Restart the uplink device by powering-down then switching
back on.
8. Check that the ISP username and password are still valid.
9. If you are using satellite check that you are activated for the
type of data services you are using for the uplink.
10. If you are using a cellular service for the uplink, make sure
that you are registered with your network provider for GSM
and/or GPRS data. If you are away from your registered
country ensure that you are enabled for roaming and are using
the correct dialup numbers.
Sometimes network congestion can cause failed calls and so you
should try again at another time when the network may be less
congested. If the difficulty persists please contact your installer.
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5.3 If the Second Arrow Doesn’t Highlight
There may be occasions when the second arrow on the Service
Status Diagram does not highlight successfully. Although this is a
rare occurrence it can be caused by:
Severe network congestion between the uplink system and
the internet.
A connectivity issue at the Wired Ocean hub.
The SBS not being (or is no longer) authorised for that satellite
service.
These may only be temporary so try again later and if the problem
persists contact your installer.
Occasionally your uplink may report that it is connected (the first
arrow highlights), but it does not provide a good connection to the
Internet. If this is the case, the SBS will not be able to connect to the
Wired Ocean hub, and the second arrow will not highlight. To check
that your uplink is working properly, make sure that you can access
the internet using the uplink only. To do this, select "None" from the
downlink options drop-down menu, and click "CONNECT". If you
can't access the Internet using the uplink alone, even though the first
arrow is highlighted, you should contact your uplink provider.
5.4 If the Third Arrow Doesn’t Highlight
If the first two arrows highlight but the third arrow continues to flash
this indicates an issue with the reception of the satellite downlink.
Potential causes are the TVRO installation (TVRO, cabling,
multiswitch) not functioning correctly, the vessel being outside of the
downlink coverage area, the downlink signal being ‘blocked’ by the
vessel superstructure or port infrastructure or a temporary satellite
outage. To determine the best course of action please check the
following:
1. That the TVRO antenna is not blocked from seeing the
satellite.
2. That the TVRO is receiving television programming from the
same satellite your downlink service is on. This can be
checked by :
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►On the User Interface select the ‘SETTINGS’ and
‘DOWNLINK’ tabs. You will then see the screen shown
below.
►Then click on “click here” at the bottom of the screen.
This will display a readout of all the channels currently
seen on that frequency on the satellite. These channels
can then be checked against the television
programming being received by the ship’s televisions or
by comparing to data recorded at www.lyngsat.com for
your selected satellite. If no channels are seen then no
valid satellite signal is reaching the connector on the
back of the SBS.
3. That the downlink signal strength is adequate. On the same
DOWNLINK page (shown above) check the receive signal
quality. If the “Signal strength” is better than 50% and the
“Signal quality” is “good” or better proceed to the next step.
4. That the coaxial cable from the satellite receive antenna LNB
is correctly connected to the SBS.
5. That the antenna cable plugged into the SBS is providing a
good signal by removing it from the SBS and attaching it to a
television receiver/decoder.
Should there still be no downlink signal call your system installer for a
more detailed analysis.
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