Wired Ocean SBS 1000 User manual

Satellite Broadband Server
SBS 1000
Owner’s Handbook
and
Installation Instructions
V2.1
Key information about your SBS is shown below:
Serial Number:
IP address:
Downlink(s):
Uplink(s):
Installer:
© 2008 Wired Ocean Limited

CONTENTS
1.0 Overview
1.1 How the Wired Ocean System Works 1
2.0 Operating the SBS
2.1 Turning the SBS On and Off 3
2.2 Accessing the SBS User Interface 4
2.3 Navigating Around the SBS User Interface 5
3.0 Using the Service
3.1 Selecting the Downlink and Uplink 6
3.2 Connecting to the Internet 6
3.3 Sending and Receiving Email 8
3.4 Tips for Using the Service 10
3.5 Disconnecting 11
4.0 SBS Functions
4.1 LAN Configuration 12
4.2 Setting the Automatic Disconnect 13
4.3 Viewing Usage Statistics 14
4.4 Access Control 15
5.0 Troubleshooting
5.1 If You Can’t Access the SBS User Interface 16
5.2 If the First Arrow Doesn’t Highlight 18
5.3 If the Second Arrow Doesn’t Highlight 18
5.4 If the Third Arrow Doesn’t Highlight 19
5.5 Getting Help 20
Appendix 1: Installation Instructions
The information contained in this document is subject to change without notice and should not be
construed as a commitment by Wired Ocean Limited. Wired Ocean assumes no responsibility for any
errors that may appear in this document, nor does it make expressed or implied warranty of any kind with
regard to this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose. Wired Ocean shall not be liable for incidental or consequential damages in
connection with, or arising out of the furnishing, performance, or use of this document and the programme
material which it describes. V 2.1.
© 2008 Wired Ocean Limited

1. Overview
Welcome to Wired Ocean. We are dedicated to providing you
with a high quality, easy to use service. We have an ongoing
programme to improve the operation of our services and to make
these improvements available to you through automatic downloads to
your SBS. Any feedback you wish to provide to us is appreciated.
[email protected]
1.1 How the Wired Ocean System Works
Your Satellite Broadband Server (SBS) enables all of the networked
computers on board your vessel to connect with a high speed
internet access via one of Wired Ocean’s satellite broadband
services. It enables fast and cost effective access to web pages,
email and other services normally available on the internet. The
characteristics of the service you receive will vary according to the
Wired Ocean service(s) you have subscribed to.
The SBS receives high speed internet data (DVB downlink) such as
web pages, incoming email, etc through the television receive only
antenna (TVRO) on your vessel. The TVRO must be pointed towards
one of the satellites that provide the Wired Ocean downlink services.
These satellites have a wide variety of television programming which
can be viewed at the same time as using the Wired Ocean service.
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1. Overview
The SBS sends data such as web page requests, email, etc from
your vessel via the narrowband communications equipment (uplink)
on your vessel that has been connected by your installer. Your SBS
is designed to work with a wide range of mobile satellite, cellular and
landline services to provide the uplink. Wired Ocean is not, however,
responsible for the uplink service or uplink service charges.
Control of the SBS – connecting, disconnecting, switching uplinks,
switching satellite, viewing connection statistics, etc – is performed
through a web browser that accesses the SBS User Interface from
any locally connected computer.
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2. Operating the SBS
2.1 Turning the SBS On and Off
The SBS has two lights and a rocker switch on the front of the unit.
The rocker switch is used to power up the unit, the green light
indicates that the unit is powered up and the red light indicates hard
disk activity.
By pressing and releasing the power switch the SBS performs a
start-up sequence similar to that of a personal computer. Once
switched on, the SBS on will normally take up to two minutes to start
up and occasionally up to five minutes when it needs to perform a
hard disk check.
The SBS is designed to operate continuously without being shut
down for long periods of time. However, should you need to turn it off
you can use the “SHUT DOWN” command in the SBS’s User
Interface:
1. Open the SBS User Interface (see 2.2 below).
2. Click on the “SETTINGS” tab and then the “GENERAL” tab.
3. Click once on the “SHUT DOWN” button at the bottom of the
page.
Alternatively the unit may also be powered down by momentarily
pressing the rocker-switch on the front panel.
It will take up to one minute before the lights go off and it is then safe
to unplug the SBS.
Warning: If the SBS is disconnected from a power source before
it has completely shut down then damage to the hard disk may
occur.
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2. Operating the SBS
2.2 Accessing the SBS User Interface
Once the SBS has been installed and is turned on you can manage
both the SBS and your internet connection through the User
Interface. The User Interface enables functions such as connecting,
disconnecting, switching uplinks, switching satellite, viewing
connection statistics, etc to be performed through a web browser on
any connected computer.
To access the SBS User Interface:
Tip:
For easy access to the
User Interface set it up
as a shortcut or
favourite at the top of
your web browser.
1. Open a web browser on a
computer connected to the SBS.
2. Type “wiredocean” in the address
bar.
3. Press Enter.
This will take you to the User Interface shown below.
Not all versions of all web browsers work in exactly the same way, so
if typing “wiredocean” doesn’t get a response you may need to enter
an IP address instead.The SBS is shipped with the default IP
address of 192.168.1.1, so try typing “http://192.168.1.1” instead of
“wiredocean”.
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2. Operating the SBS
Make sure that your computer is set to request an IP address from
the SBS using DHCP. If not, see Sections 4.1 and 5.1 of this
handbook.
If you see the screen below then the User Access Control has been
enabled. This requires a password to access the SBS User Interface
- other functions of the SBS will still be running but you will not be
able to start or stop connections. Please see Chapter 4.4 - Access
Control - for more details.
2.3 Navigating Around the SBS User Interface
The User Interface functions are grouped under three tabs:
 The CONNECT tab is used to connect and disconnect from
the internet and to view the status of the current connection.
 The SETTINGS tab is used to manage the SBS and view SBS
status information under three tabs:
► The UPLINK tab allows editing of existing uplinks and
creation of new uplinks.
► The DOWNLINK tab provides downlink status
information.
► The GENERAL TAB provides access to SBS network
addresses, SBS status information, access control,
technical configuration options, the update button and
the shutdown button.
 The STATS tab allows access to historical usage information.
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3. Using the Service
3.1 Selecting the Downlink and Uplink
The satellite you use for the downlink will depend upon the Wired
Ocean service(s) you have subscribed to. Which service you use for
the uplink will depend on the uplink equipment connected to the SBS
by your installer. To select the downlink and uplink:
1. Open the SBS User Interface (see Accessing the SBS User
Interface in Section 2.2 above).
2. The User Interface should automatically be displaying the
CONNECT page. If not then click on the “CONNECT” tab.
3. Select the satellite you wish to use from the “Downlink”
options (drop-down menu).
4. Select the uplink you wish to use from the “Uplink” options
(drop-down menu).
Your choice of downlink and uplink will only come into effect when
you click on the “CONNECT” button.
If you are outside satellite coverage or your TVRO’s view of the
satellite is ‘blocked’ or pointing at a satellite that doesn’t provide
Wired Ocean service you can still use your SBS. Just select “NONE”
from the “Downlink” options (drop-down menu), click on the
“CONNECT”, button and the SBS will use the uplink communications
device to both send and receive data although the service will be
slower than normal in most cases. As all data (both to and from the
vessel) is now using the uplink communications device you may find
that it is more expensive than the standard Wired Ocean service.
3.2 Connecting to the Internet
Having selected a satellite downlink and an uplink you can make
your Wired Ocean connection to the internet using the SBS User
Interface as follows:
1. Ensure you are on the “CONNECT” page (it contains the
Service Status Diagram – a picture of a ship and satellite) and
that the satellite is coloured dark blue indicating a good
receive signal.
2. Click once on the “CONNECT” button on the right of the
Service Status Diagram.
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3. Using the Service
The service status diagram will now show your connection status as
follows:
Once the uplink has
connected the first of the
three arrows on the status
diagram will be highlighted
in dark blue. This confirms
that the uplink equipment is
operational and the uplink
connection has been
established. It may take up
to one minute depending on
the uplink service being
used.
When the connection to the
Wired Ocean satellite
communications hub has
been established the second
of the three arrows on the
status diagram will be
highlighted. This confirms
that the SBS is able to
collect requested data,
deliver it to the hub and
validate your subscription.
The SBS then performs a
check to confirm that it can
receive information from the
Wired Ocean hub. When
this is confirmed the third
arrow will be highlighted.
This confirms that the
downlink satellite is
operational, that the TVRO
is operating correctly and
the SBS is receiving the
Wired Ocean downlink.
Now that all three arrows are highlighted your Wired Ocean
connection is up & running and you can access the internet. Once
connected your session details are displayed at the bottom of the
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3. Using the Service
diagram and the “CONNECT” button changes to “DISCONNECT”,
ready for when you want to terminate the connection.
You can now access the internet by opening another browser
window and email by opening your email client or by using web mail.
It is recommended that the browser page showing the SBS User
Interface is kept open to allow you to monitor your internet session. If
you close the browser window that is displaying the SBS User
Interface you will remain connected to the service until you reload the
same page and click “DISCONNECT” or the connection times-out in
accordance with the uplink timeout settings.
Some router-based uplink devices such as Fleet Broadband, 3G,
VSAT and Wi-Fi/WiMAX, may have their own connection
management interfaces. If you need to access the connection
management interface of one of these routers, first click “connect” on
the SBS from a connected computer. You will then be able to access
the connection management interface of the uplink router. Use the
connection management interface of the uplink router to set the
router to automatic connection. Once this is done, use the
“CONNECT” button on the SBS User Interface to manage internet
connections.
If the SBS does not connect please refer to Sections 5.2 to 5.4 of this
handbook.
3.3 Sending and Receiving Email
The SBS supports email in the following three ways:
1. Via web mail access to an ISP’s mail servers. When the SBS
is connected to the internet, access the ISP’s web site as you
would normally.
2. Using a POP/SMTP email client (such as Outlook or Outlook
Express) to connect through the internet to your email
provider. Once the SBS is connected to the internet, open and
operate the email system as usual and incoming and outgoing
emails will pass transparently through the SBS. If your ISP
does not allow you to send email using authenticated SMTP,
they may block SMTP connections from outside their own
network. This does not affect the ability to receive emails. If
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3. Using the Service
you have this problem we suggest
you use a mail relay service (such
as SMTP.com) for sending email.
Alternatively you may use the
Wired Ocean SMTP PROXY as
described below.
3. Using a POP/SMTP email client
coupled with Wired Ocean’s SMTP
Proxy. This proxy captures all
outgoing emails and relays them
through Wired Ocean’s email
server. This method of email
transmission should be used only
when you are having problems
sending emails through your normal ISP (e.g. you get error
messages reporting “ISP does not allow relaying of email” or
similar).
Warning:
When using SMTP
Proxy to send emails
with large attachments
some email clients may
timeout before the SMTP
proxy has completed
sending the email. If you
wish to send large
attachments over slow
uplinks we suggest you
use an ISP that is
accessed using
authenticated SMTP.
a. From the User Interface, click the “SETTINGS” tab and
choose “GENERAL”. Click on “Mail” and enter a tick in
the “SMTP Proxy” box. It is also highly recommended
that each computer that uses SMTP proxy email has
their “server timeout” set to maximum. To do this - open
the email client (e.g. Outlook, Outlook Express etc),
then:
b. For Microsoft Outlook click on “Tools”, “Email
Accounts…”, “View or change email accounts”, click on
the relevant email account (you might want to do this
for all email accounts), “Change”, “More Settings”,
“Advanced”, and move the “Server Timeouts” slider to
10 minutes.
c. For Microsoft Outlook Express click on “Tools”,
“Accounts”, “Mail”, then click on the relevant email
account (you might want to do this for all email
accounts), “Properties”, “Advanced”, and move the
“Server Timeouts” slider to 10 minutes.
In all cases it is important that, when sending emails, you do not
disconnect from the Wired Ocean service until your email programme
(or anti-virus proxy if you are using one) has confirmed that they
have been sent.
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3. Using the Service
3.4 Tips for Using the Service
To optimise browsing speed (through quicker DNS lookups) from an
attached computer you may wish to set the Internet browser to
“automatically detect proxy setting”. To do this in Internet Explorer
select “Tools”, “Internet Options”, then click on the “Connections” tab.
Click on the “LAN settings” button and tick the box marked
“Automatically detect settings” and click “OK” and “OK” again. Other
browsers will have a very similar menu structure to change this.
You can use the service status diagram on the CONNECT page to
monitor your current session usage and the STATS page to review
your usage history.
For uplinks using packet data based services (e.g. Inmarsat MPDS
and FleetBroadband, cellular 3G/GPRS, etc) your uplink bill will
normally be volume based irrespective of how long you remain
online. It is therefore possible to remain online without having to pay
any time related charges. However, some web pages refresh
themselves automatically, so be aware that if you leave your web
browser open with these types of pages it may generate traffic even
when the service is not being actively used. The same applies to
some web applications such as MSN chat, ICQ, windows update,
etc.
For circuit based uplinks you will normally be paying a fixed rate for
each minute the uplink is being used. Consequently, to limit your
communications costs, you should disconnect the Wired Ocean
internet connection when you have finished online. To ensure that
you do not accidentally build up excessive uplink charges when you
are not using the service it is strongly recommended that you use the
inactivity timeout as described in Section 4.2.
For some types of uplink device, use of the Wired Ocean service
may pre-empt the ability to receive voice or fax calls while the service
is connected. If you use your uplink device for a voice call this will
normally disconnect the Wired Ocean service and you will need to
reconnect as described in Section 3.2 (Connecting to the Internet)
after the voice call has finished.
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3. Using the Service
For optimum uplink cost efficiency consider various uplinks to match
your sailing pattern. For example, in coastal waters 3G or GPRS may
be suitable and when further out to sea mobile satellite systems,
generally have very wide service coverage.
3.5 Disconnecting
You can terminate the connection from the CONNECT page of the
User Interface as follows:
1. Click once on the “DISCONNECT” button on the right of the
Service Status Diagram.
2. The uplink channel is disconnected and the ”DISCONNECT”
button reverts back to “CONNECT” ready for when you want
to start a new connection.
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4. SBS Functions
4.1 LAN Configuration
If you already have a network set up, you can change the network
settings of the SBS to fit in with your other computers. From the User
Interface, click the “SETTINGS” tab and choose “GENERAL” then
click on “Network”.
Here, you can set the SBS IP
address and netmask, disable the
DHCP server, or change the
range of addresses it allocates.
When changing any setting
please ensure you click on the
“Apply” button to make the
change.
We recommend that you keep the
existing network settings and use
the SBS as your DHCP server. If you disable DHCP you must
manually set up DNS and gateway addresses of your network to
match the IP address of the SBS.
Warning:
If you deselect DHCP and
change the IP address of the
SBS please ensure that you keep
a permanent note of the new IP
address. If the new IP address is
lost or forgotten you will not be
able to access the SBS for
configuration or service
purposes.
The SBS defaults to using DHCP to allocate network addresses (IP
numbers) to computers on your network, and to tell them which route
to use to access the internet. If your computer has been connected to
a DHCP server in the past, you might need to prompt it to now use
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4. SBS Functions
the SBS or to “renew its DHCP lease”. This is best performed by
rebooting the computer although it can also be made to happen in
Windows by using the DOS commands ‘ipconfig release’ then
‘ipconfig renew’.
4.2 Setting the Automatic Disconnect
The automatic disconnect is a mechanism that will terminate your
communications session if no uplink activity (e.g. internet requests,
email traffic etc) is detected for the period specified. This is a safety
device that is especially important if you are using a circuit switched
uplink channel. Please note that some computer programmes,
software and web pages may automatically send internet requests
which could keep the session activated.
You can edit the “Inactivity timeout” for each uplink setting through
the User Interface as follows:
1. Click on the “SETTINGS” tab and then the “UPLINK” tab.
2. From the “Edit connection:” drop-down menu select the uplink
connection that you wish to edit.
3. Enter the inactivity timeout period in seconds.
4. Once the period has been entered click on “SAVE
CHANGES”.
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4. SBS Functions
Note that “GPRS Preset” connections do not allow setting of a
timeout. A timeout can be selected with manually configured GPRS
connection settings.
4.3 Viewing Usage Statistics
To help you keep track of your usage the User Interface includes
statistics for each connection. Each time you disconnect the usage
statistics are updated. To view the usage statistics from the User
Interface, click on the “STATS” tab.
The ‘STATS’ table shows for each communications session:
 The time and date the session started (GMT).
 The duration of the session.
 The type of uplink connection used
 The uplink traffic volume.
 The downlink service used.
 The downlink traffic volume.
Total figures for all sessions displayed are shown at the top of page
and at the left hand side there is a “print this table” link.
At the bottom of the page, the sessions can be filtered by date, type,
etc so that a report can be compiled for any chosen connection type
and any chosen range of dates. The usage entries and totals then
reflect the time period selected.
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4. SBS Functions
4.4 Access Control
The SBS can be configured to only permit access to the User
Interface when a password is correctly entered. This will lock out any
attempted access to the User Interface from unauthorised users and
will prevent them connecting, disconnecting or changing any of the
settings. It will still allow access to the internet from any computer
connected (directly or indirectly) to the SBS if the Wired Ocean
service is connected.
To enable Access control:
1. Select “SETTINGS”, “GENERAL”.
2. Click on the heading “Users”.
3. Tick the box labelled “Enable access control”.
4. You will now be presented with a box requesting you to enter
the Administrator password.
5. Enter your preferred choice of password and click the Apply
button.
6. Record the password somewhere securely so that you and
other authorised users can gain access with it in the future.
You can change the password at any time using the same method as
above and it will happen with immediate effect. If the password has
been irrecoverably forgotten you will need to contact your installer or
Wired Ocean.
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5 5. . T Tr ro ou ub bl le es sh ho oo ot ti in
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5.1 If You Can’t Access the SBS User Interface
This is most likely a local network issue. The SBS uses DHCP to
allocate network addresses (IP numbers) to computers on your
network, and to tell them which route to use to access the internet. If
your computer has been connected to a DHCP server in the past,
you might need to prompt it to now use the SBS, or to “renew its
DHCP lease”. The following is a guide to the steps that can be taken:
1. Check that the SBS is on. This is shown by a continuous
green light and an intermittent red light.
2. Check that the connection LEDs are blinking on both the
Ethernet socket of the server and on the socket of the
computer (if available). This indicates that the Ethernet
connection is passing data. If the Ethernet LEDs are not lit or
blinking it is very likely that the fault is a cable.
3. Perform a ‘ping test’ to check whether TCP/IP networking is
functioning on both the SBS and the computer. From the
computer open a command prompt window (the following
example is for Windows XP operating system) select “start”;
“Run”; type “cmd” and press the Enter key. Type in the
command prompt window “ping 192.168.1.1” (or whatever IP
address the SBS is using) and press the Enter key. A
response should show:
“Reply from 192.168.1.1: bytes=32 time<1ms TTL=64”
This indicates that the computer has good connectivity and
can ‘see’ the IP address of the SBS. Try again to access the
User Interface as described in Section 2.2. If unsuccessful
reboot the computer and then access the User Interface. If the
computer receives no satisfactory ping response proceed to
step 4.
4. Ensure that the internet settings on the client computer are set
to automatic DHCP and DNS as follows (for Microsoft
Windows XP):
► Click on “start”, and then “Control Panel”.
► On the left panel, if you see the option “Switch to
Classic View”, click it once, and it will change to "Switch
to Category View".
► Double click on the “Network Connections” icon.
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5 5. . T Tr ro ou ub bl le es sh ho oo ot ti in
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► Right click on the icon named “Local Area Connection”
and from the menu that appears, select “Properties”.
► Double Click on “Internet Protocol (TCP/IP)”, and place
a dot beside both “Obtain an IP address automatically”
and “Obtain DNS server address automatically”.
► Click on “OK” and then “OK” again on the next screen
to save your changes.
► Reboot the computer.
► Type in the command prompt window “ipconfig” then
press the Enter key. Text similar to the following should
be seen:
“Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix:
IP Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1”
5. If the line “IP address” has no entry or reports “Media
Disconnected” or is not between 192.168.1.100 and
192.168.1.150 then the computer is not being issued an IP
address by the server and the physical connectivity between
the two devices should be carefully checked.
6. If the line “IP address” has an entry that is between
192.168.1.100 and 192.168.1.200 then good Ethernet
communications to the server have been established and you
should proceed to step 7.
7. Open you web browser and click on “Tools”, then “Internet
Options”, then “Connections”. Ensure that “Never dial a
connection” has been selected, then click on “LAN Settings”
and ensure that none of the boxes have been checked. Then
click “O.K”. Now restart your browser.
8. Should there still be no response from the server when
“http://192.168.1.1” is typed into the browser then reboot the
computer and try to connect again. If there is still no response
then call your system installer for more detailed analysis.
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5.2 If the First Arrow Doesn’t Highlight
When you click the “CONNECT” button on the CONNECT page of
the User Interface the first arrow on the Service Status Diagram
should flash indicating that the SBS is ‘talking’ to the uplink device
and then highlight when the device has been successfully engaged.
If this does not happen the following should be investigated:
1. Ensure that the correct uplink device has been selected on the
Wired Ocean user interface.
2. Check that your selected uplink device is powered up and not
in use for other voice or data services.
3. Check that the connector to the uplink device is firmly plugged
into the device and the SBS and that the cabling is secure.
4. Restart the uplink device by powering-down then switching
back on.
Make a note of the error wording you see in the status text under the
ship icon and contact your installer for further diagnostics.
5.3 If the Second Arrow Doesn’t Highlight
If the second arrow on the Service Status Diagram does not highlight
successfully there is an uplink network connectivity problem. To
assess the problem please investigate the following:
1. Check that the uplink antenna is not blocked or obscured.
2. Be sure that you’re in the service coverage area of the uplink
service being used.
3. If the capability exists make sure that you can use the uplink
device to make a phone call.
4. Check that the service provider username and password are
still valid (where relevant).
5. Ensure that you are activated with your service provider for
the type of data services you are using for the uplink. If you
are away from your registered country ensure that you are
enabled for roaming and are using the correct dialup numbers.
6. Ensure that any router-based uplink device (Fleet Broadband,
3G, VSAT and Wi-Fi/WiMAX) is connected to the internet.
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