Woodbridge Fireplace GLO-18N Quick start guide

OWNER’S OPERAT I O N AND INSTALL A TION MANUAL
We recommend that our products be installed
and serviced by professionals who are certified
in the U.S. by NFI (National Fireplace Institute).
Woodbridge Fireplace Inc.
18"and 24" OUTDOOR GAS LOG SET
GLO-18(N,P), GLO-24-(N,P)
WARNING
flammable vapors and liquids in the
Do not store or use gasoline or other
vicinity of this or any other appliance.
WARNING
Read the installation, operating and maintenance
instructions thoroughly before installing or servicing
this equipment.
Improper installation, adjustment, alteration, service,
or maintenance can cause injury or property damage.
DANGER
CARBON MONOXIDE HAZARD
This appliance can produce
carbon
monoxide which
has no odor.
Using it in an
enclosed space can kill you.
Never use this appliance
in
an enclosed space as a
camper, tent,
car or home .
DANGER
If you smell gas:
1. Shut off gas to appliance.
2. Extinguish any open flame.
3. If odor continues, keep away from the
appliance and immediately call your
gas supplier or fire department.
WARNING: For Outdoor Use Only
INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference.
NATURAL GAS / PROPANE
Report # 0401GM017S
CSA 2.17-2017 "Gas-Fired Appliances for Use at High Altitudes"
ANS Z21.97.CSA 2.41-2017 "Outdoor Decorative Gas Appliances",
Complies with
Apropane cylinder not connected for
use shall not be stored in the vicinity
of this or any other appliance.
French version of this Owners Manual is available at www.woodbridgedealer.com
Version française de ce manuel est disponible à partir du site WEB : www.woodbridgedealer.com

TABLE OF CONTENTS
Safety Information
............................................. 3
Local Codes ........................................................ 4
Warranty Information .............................Back Cover
Gas Connection .................................................. 7
2
Specifications....................................................... 5
Locating Your Fireplace ...................................... 6
Burner Assembly Instructions .............................. 8
Lighting Instructions ........................................... 12
Operating Instructions ........................................ 14
To Turn Off Gas to Appliance .......................... 14
Cleaning and Maintenance ................................ 15
Troubleshooting .................................................. 16
Illustrated Parts Breakdown, Parts List .............. 18
18" Log Set Installation ........................................ 10
24"Log Set Installation ....................................... 11

WARNINGS
Carbon Monoxide Poisoning:
Early signs of carbon monoxide
poisoning resemble the flu, with
headaches, dizziness, or nausea. If
properly. Get fresh air at once!
Make certain you read and under-
stand all warnings. Keep this
manual for reference. It is your
guide to safe and proper operation
1. This appliance, as supplied, is
only for use with the type of
gas indicated on the rating
plate.
2. If you smell gas:
•shut off gas supply
•do not try to light any appli-
ance
•do not touch any electrical
switch; do not use any phone
in your building
•immediately call to your gas
supplier from a neighbor’s
phone. Follow the gas
supplier’s instructions
•if you cannot reach your gas
supplier, call the fire depart-
ment
•in a recreational vehicle
•where curtains, furniture,
•in the high traffic areas
smokeless. If it ever appears
to smoke, turn off appliance
and call a qualified service
person. NOTE: During initial
operation, slight smoking
could occur due to unit curing
and the burning of
manufacturing residues.
follow the instructions in
directly into the fireplace.
Avoid any drafts that alter
burner flame patterns, as it
could increase soothing.
heat exchanger insert or other
accessory not approved for
outside air ventilation to run
properly.
and free from combustible
materials, gasoline and other
flammable vapors and liquids.
fireplace after installing the
appliance to cook food or
burn paper or other objects.
when in use. Keep children
and adults away from hot
surface to avoid burns or
will remain hot for a time
after shut-down. Allow
surface to cool before
touching.
children when they are in the
WARNING:
Any change
controls can be dangerous.
WARNING: Keep flue
open when operating unit.
IMPORTANT: Read this
owner’s manual carefully
and completely before trying
to assemble, operate, or
Improper use of this unit can
cause serious injury or
death from burns, fire,
explosion, electrical shock,
and carbon monoxide
poisoning.
DANGER: Carbon mo-
noxide poisoning may lead
to death!
use with this Gas Log Set.
Gas Log Set. Do not use this
clothing, or other flammable
objects are less than 42 inches
from the front, top, or sides of
the Log Set.
of this Log Set.
Log Set may not be working
you have these signs, the Gas
Have Gas Log Set serviced. Some
service this Gas Log Set.
3. Never install the Gas Log Set:
clothing ignition. The Log Set
3
4.Gas Log Set is designed to be
5. To reduce the creation of soot,
6. Do not allow fans to blow
Cleaning and Maintenance.
7. Do not use a blower insert,
8. This Gas Log Set needs fresh,
9. Keep the appliance area clear
10. Do not burn solid fuel in the
11.Gas Log Set becomes hot
12. Carefully supervise young
area near the Gas Log Set.
SAFETY INFORMATION
control system and any gas
control which has been under
water.
cool before servicing,
installing, or repairing. Only a
qualified service person
should install, service, or
repair the Gas Log Set.
part has been exposed to or
under water. Immediately call
a qualified service technician
to inspect the room appliance
and to replace any part of the
13. Do not use appliance if any
14. Turn Gas Log Set off and let
to this Gas Log Set or its
•in windy or drafty areas.
Clothing or other flammable
materials should not be hung
from the appliance, or placed on
or near the appliance.
people are more affected by
carbon monoxide than others.
These include pregnant women,
people with heart or lung disease
or anemia, those under the
influence of alcohol, and those at
high altitudes.
Natural and Propane Gas:
Natural and propane gases are
odorless. An odor making agent is
added to the gas. The odor helps
you detect a gas leak. However,
the odor added to the gas can fade.
Gas may be present even though
no odor exists.

LOCAL CODES
care. Follow local codes. In the
absence of local codes, use the
latest edition of The National Fuel
Gas Code ANSZ223.1, also
known as NFPA 54 available
from:
•American National Standards
Institute, Inc., 1430
Broadway, New York,
NY 10018
•National Fire Protection
Association, Inc.,
Batterymarch Park, Quincy,
MA 02269.
Install and use the Gas Log Set with
State of Massachusetts: The installa-
tion must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
CAUTION: Do not remove
the metal data plates
These plates contain
important information.
NOTICE: Installation, ser-
vice, and repair of this ap-
pliance must be performed
by a qualified install
er,
service agency, company or
gas supplier experienced
with this type of gas
appliances. Only factory
authorized components lis-
ted in this instructi
on may
be u
sed in accordance with
the manufacturer’s instruct -
tions and all codes and
requirements of the autho-
rity having jurisdiction. Any
modifications to this appli -
ance
or use of unauthorized
components or accessory
items will void the manu-
facturer’s warranty,
and may
result in a hazardous
condition.
attached to the Gas Log set
.
4
SAFETY INFORMATION
IMPORTANT
the firebox specifications.
This outdoor gas log set is designed to be placed and operated inside a
custom built NON-COMBUSTIBLE FIREBOX. See next page for
kept clean.
15. Installation and repair should be done by a qualified service person. The appliance should be inspected before
use and at least annually by a profesional service person. More frequent cleaning may be required due
to excessive lint
from carpeting,bedding material, etc. It is imperative that control compartments,burners
and circulating air passageway of the appliance be
INSTALLING ABOVE 2000 FEET
• In Canada, these appliances are certied for altitudes of 0 – 4,500 ft.
• In the USA, the appliance must be derated 4% for every 1,000 ft above 2,000 ft elevations (at the factory).
Clearance to Combustibles
CLEARANCE TO
COMBUSTIBLES
While planning your custom non-
Top 60 "(1524 mm)
Sides 16 "(407 mm)
Back 12 "(305 mm)
Front 36 "(915 mm)
Floor*)
dations on clearances to combus-
refer to the following recommen-
tible materials:
*) If appliance is installed directly on combus-
led on 1" thick cement board extending the
full width and depth of the Log Set.
combustible firebox, you can
Maximum mantel projection
12 "(305mm) at 40" (1017 mm)
above appliance.
tible material, the fireboxshall be instal-

OUTDOOR GAS LOG SET SPECIFICATIONS AND
NON-COMBUSTIBLE FIREBOX REQUIREMENTS
Gas Log Set Dimensions
(with logs installed) Width Depth Height
Min. Firebox Dimensions
Model Width Depth Height Front Rear
29" 15" 18”
23" 14" 17”
GLO-18 Specifications
5
SPECIFICATIONS
Gas Type Natural Propane
Inlet Gas Pressure, MIN 5.0" w.c. 11.0" w.c.
Manifold Pressure 3.5" w.c. 10.0" w.c.
Inlet Gas Pressure, MAX 10.5" w.c. 13.0"w.c.
Gas Type Natural Propane
Inlet Gas Pressure, MIN 5.0" w.c. 11.0" w.c.
Manifold Pressure 3.5" w.c. 10.0" w.c.
Inlet Gas Pressure, MAX 10.5" w.c. 13.0"w.c.
Ignition Manual, with BBQ lighter Manual, with BBQ lighter
Ignition Manual, with BBQ lighter Manual, with BBQ lighter
Heat Output, Btu/h 60,000 60,000
Heat Output, Btu/h 45,000 45,000
Orifice Size #26 #42
Shipping Weight, Lbs 125 125
Shipping Weight, Lbs 150 150
ROBERTSHAW Valve Model 711-811-404 711-811-404 CONVERTED
ROBERTSHAW Valve Model 711-811-404 711-811-404 CONVERTED
GLO-24 Specifications
Parameter / Model GLO-18N GLO-18P
Parameter / Model GLO-24N GLO-24P
GLO-18
GLO-24
Orifice Size #30 #46
36" 24" 16
"32
"
30" 23" 16
"30
"

1) When selecting a location for your fi replace, ensure that the clearances are met.
2) This appliance must be installed in an open-air situation with natural ventilation, without
stagnant areas, where gas leakage and products of combustion are rapidly dispersed by wind
and natural convection.
3) Certain materials or items, when placed under or near the appliance, will be subjected to radiant
heat and could become damaged.
4) Typically an outdoor space is not enclosed but, any enclosure in which the appliance is used
shall comply with one of the following:
An enclosure with walls on all sides, but at least one permanent opening at ground level and
no overhead cover.
Within a partial enclosure that includes an overhead cover and more than two walls, the following
shall apply:
• At least 25% of the total wall area is completely open, and
• At least 30% of the remaining wall area is open and unrestricted
Within a partial enclosure that includes an overhead cover and no more that two walls.
IMPORTANT
custom built NON-COMBUSTIBLE FIREBOX. See previous page for
the firebox specifications.
This outdoor gas log set is designed to be placed and operated inside a
LOCATING YOUR OUTDOOR GAS FIREPLACE.
If you are planing to locate your firebox inside of any outdoor structure (enclosure), please refer to the following.
6
LOCATING YOUR FIREPLACE
30% or more in total of the remaining wall
area is open and unrestricted.
Open side at least 25% of total wall area
IMPORTANT: Minimum ambient air temperature for the log set operation is 0°C (32°F)

CHECK GAS TYPE
INSTALLING GAS PIPING TO FIREPLACE / BURNER SYSTEM LOCATION
• Equipment shutoff valve* • Test gauge connection* • Sediment trap (recommended)
• Tee joint • Pipe wrench
• approved exible gas line with gas connector (if allowed by local codes — not provided)
* A CSA design-certied equipment shutoff valve with 1/8" NPT tap is an acceptable alternative to test gauge connection.
Purchase the CSA design-certied equipment shutoff valve from your dealer.
External
Regulator
Vent Pointing
Down
When using copper or ex connectors use only ttings approved
for gas connections. The gas control inlet is
A qualified installer or service person must
connect appliance to gas supply. Follow all
local codes.
WARNING
CAUTION
Use only new black iron or steel pipe. Internally
tinned copper or copper tubing can be used per
National Fuel Code, section 2.6.3, providing gas
meets hydrogen sulfide limits, and where permitted
by local codes. Gas piping system must be sized
to provide minimum inlet pressure (listed on data
plate) at the maximum flow rate (BTU/hr). Undue
pressure loss will occur if the pipe is too small.
CAUTION
1/2" NPT.
2. Pointing the vent down protects it from freezing rain or sleet.
Figure 2 - External Regulator with Vent Pointing Down
7
GAS CONNECTION
Use proper gas type for the Log Set you are installing. If you have conicting gas type, do not install replace. See dealer where
you purchased the Log Set for proper replace for your gas type or conversion kit.
For propane units, never connect fireplace directly to the propane supply. This
burner system requires an external regulator (not supplied). Install the external regulator
between the burner system and propane supply.
INSTALLATION ITEMS NEEDED
Before installing replace and burner system, make sure you have the items listed below.
• External regulator (supplied by installer) • Piping (check local codes) • Sealant (resistant to propane gas)
100 lb. (min)
Propane
Supply Tank
(Propane Only)
For propane connections only, the installer must supply an external regulator. The external regulator will reduce incoming gas
pressure. You must reduce incoming gas pressure to between 11 and 13 inches of water. If you do not reduce incoming gas
pressure, burner system regulator damage could occur. Install external regulator with the vent pointing down as shown in Figure

A.G.A. Design-Certified
Manual Shutoff Valve
With 1/8” NPT Tap
Cap Pipe Nipple Tee Joint
Sediment Trap
3” Minimum
CONNECTING TO GAS
SUPPLY
Installation Items Needed
pliers
-sediment trap
-tee joints
-pipe wrench
Installation must include a manual
shutoff valve, union, and plugged
1/8” NPT tap. Locate NPT tap
within reach for test gauge hook
up. NPT tap must be upstream
from the appliance.
Apply pipe joint sealant lightly to
male threads. This will prevent
excess sealant from going into
pipe. Excess sealant in pipe could
result in a clogged burner injector.
Install sediment trap in supply line
as shown below. Locate sediment
trap where it is within reach for
cleaning and trapped matter is not
likely to freeze. A sediment trap
CHECKING GAS
CONNECTION
Test Pressures in Excess Of
1/2 psi (3.5 kPa)
Test Pressures Equal To or
Less Than 1/2 psi (3.5 kPa)
WARNING:
A qualified
service person must con-
nect appliance to gas sup-
ply. Follow all local codes.
WARNIN
G:
Test all gas
piping and connections for
leaks after installing or
servicing. Correct all leaks
at once.
WARNING:
Never use an
open flame to check for a
leak. Apply a mixture of
liquid soap and water on all
joints. Bubbles forming
show a leak. Correct all
leaks at once.
From Gas Meter
(5” W.C. to 10.5” W.C.
pressure)
The appliance and its individual
shutoff valve must be discon-
nected from the gas supply piping
system during any pressure testing
of that system at test pressures in
excess of ½ psi (3.5 kPa).
The appliance must be isolated
from the gas supply piping system by
closing its individual manual
shutoff valve during any pressure
testing of the gas supply piping
system at test pressures equal to or
less than ½ psi (3.5 kPa).
Approved Flexible
Gas
Connector
IMPORTANT
Flexible Gas Connectors.
Before installing the Outdoor
items listed bellow:
-piping (check local codes)
-sealant
-manual shutoff valve
-adjustable (crescent) wrench or
traps moisture and contaminants.
This keeps them from going into
If sediment trap is not installed or
is installed wrong, unit may not
run properly.
GAS CONNECTION
8
Log Set, make sure you have all
Outdoor Log Set controls.
CAUTION:
Use only new,
black iron or steel pipe.
Internally tinned copper
tubing may be used in
certain areas. Use pipe of
1/2" diameter or greater to
allow proper gas volume to
the Gas Log Set.If pipe is too
small, undue loss of pressure
will occur.
This appliance is not designed
for use with a non-disposable,
self-contained propane as
supply system! Do not use a gas
hose to connect the appliance
to any gas supply. Use approved

2.
Position the burner assembly centered from side to side and as far toward the back wall of the fireplace as
DO NOT DROP ANY LOG PART AS BREAKAGE MAY EASILY OCCUR.
MAY EASILY OCCUR.
1. Carefully remove all parts from the box and inspect them for any damage. Read the Certification Tag attached.
4.
SOURCE TO CHECK FOR LEAKS. Any leaks must be corrected before proceeding with the installation.
3. Connect the gas line to the 1/2" flex connector of the Log Set using supplied shut-off valve (see "Fireplace
Installation").
and then watch for air bubbles indicating leaks. DO NOT USE A FLAME OR ANY TYPE OF IGNITION
Carefully remove all log parts from the box and place them onto the floor off to one side of the fireplace.
possible.
Remove the burner assembly from the box and place it onto floor of your firebox ( custom built non-combustible
enclosure) with the grate facing the front of the fireplace.
9
BURNER ASSEMBLY INSTRUCTIONS
6.
Make sure the gas connections are tight. Turn on the gas and coat each joint with a soap and water solution
5. Test functionality of the Log Set burner (see "Operating Instructions") before placing logs.
the media and the pilot is not blocked with loose pieces of glass.
Make sure the flame is tall, steady, and yellow. Ignition time should not exceed 5-7seconds.
Remove grate from the box and place onto the base with rear legs positioned inside of support brackets.
7.
DO NOT REMOVE ANY LOGS FROM ORIGINAL PACKAGING TILL STEP # 7AS BREAKAGE
Fill the burner tray with the supplied glass media. Make sure the burner is completely covered with
8. Carefully position logs over the burner grate. Start with placing the largest Log #1 behind the rear set of
vertical tabs welded on the grate. Then place large Logs #2 and #3 in front of the nearest row of the vertical
front and rear logs.
Continue with the rest of the logs following the recommended positioning shown on the next page(s).
tabs welded on the grate. Make sure all three logs are secured on the grate with appropriate gap between
WARNING
within the appliance.
Do not operate the appliance without the burner being completely filled with glass media.
Lighting the burner without the glass media will cause unsafe temperatures

6
18" LOG SET INSTALLATION
10
1
23
45
65
4
3
2
1
WARNING: Failure to position
the parts in accordance with
these diagrams or failure to
use only parts specially
approved with this appliance
may result in property
damage or personal injury.
GLO-18 LOG SET
RECOMMENDED LOG PLACEMENT
LOG PLACEMENT

11
24" LOG SET INSTALLATION
11
GLO-24 LOG SET
1
2
3
4
5
6
7
LOG PLACEMENT
1
2
3
4
5
6
7

32 L100001
A.This apliance is equiped with a pilot which must be lit by hand while following these instructions exactly.
B. BEFORE OPERATING smell all around the appliance area for gas. Be sure to smell next to the oor because
some gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS:
•Do not try to light any appliance.
•Do not touch any electric switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor's phone.
Follow the gas supplier's instructions.
•If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in, or turn the gas control knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it. Call a qualied service technician. Force or attempted repair may result in
a re or explosion.
D. Do not use this appliance if any part of it has been under water. Immediately call a qualied service technician
to inspect the appliance and to replace any part of the control system and any gas control that has been under
water.
FOR YOUR SAFETY READ BEFORE LIGHTING
LIGHTING PILOT FOR THE FIRST TIME
INITIAL LIGHTING
Purge air from the supply line as follows:
• Open main shutoff valve.
• Unscrew main pressure test point.
• Leave inlet test screw open until gas comes in.
• When gas is owing, tighten inlet screw immediately.
LEAK TESTING
1. Follow the pipe from the gas supply line connection to the gas valve. Check connection for leaks with soap
and water mixture.
2. Next check for gas leaks at the burner with soap and water mixture.
3. Check the pilot for gas leaks with soap and water mixture.
If you do not follow these instruction exactly,
a fire or explosion may result causing property
damage, personal injury or loss of life.
WARNING
Never use an open flame to check for gas leak.
DANGER
12
LIGHTING INSTRUCTIONS

L100001 35
APPROVED LEAK TESTING METHOD
You may check for gas leaks with the following methods only:
• Soap and water solution
• An approved leak testing spray
• Electronic sniffer
NOTE: Remove any excessive pipe compound from
the connections. Excessive pipe compound can set
off electronic sniffers.
Light pilot with a match or barbeque lighter.
Keep knob fully depressed for
LIGHTINGINSTRUCTIONS
Check for gas leaks in each of the following locations:
• Pipe from the gas supply line connection to the gas valve
•Burner connections, pilot • Field made joints / gas shutoff valve
•All joints on valve and control body • Factory made joints, each joint and connection
LIGHTING PILOT FOR THE FIRST TIME
WA
If using a soap and water solution to test
for leaks, DO NOT spray solution onto
control body.
WARNING
Never use an open flame to check for gas leak.
DANGER
1. STOP! Read the safety information on previous page.
• If the pilot does not stay lit, repeat steps 1 and 2.
• If the pilot knob does not pop up when released, STOP and immediately call service technician or gas supplier
• If the pilot will not stay lit after several tries, turn the gas control knob to "OFF" position
and call your service technician or gas supplier.
WARNING
13
LIGHTING INSTRUCTIONS
Pilot Position
Follow "B" in the safety information on the previous page. If you don't smell gas, go to the next step.
_____
Pilot Assembly
Release and check that pilot continues to burn.
a few seconds.
Off Position
2. Turn the gas control knob to the "OFF" position.
3. Wait five (5) minutes to clear out any gas. If you then smell gas, STOP!
4. Locate the Pilot Assembly on the back of Gas Log Set.
5. Depress and turn pilot gas knob counterclockwise to "PILOT" position.
6.Depress fully and hold pilot gas knob.

34 L100001
T
LIGHTING BURNER
PILOT POSITION
TO TURN OFF GAS TO APPLIANCE
Off Position
Pilot Position
The “ON/REMOTE/OFF” switch for the main burner can be found
turn on and to turn off the main burner without using the gas valve
LIGHTING THE BURNER
1. Depress and turn knob clockwise to “OFF” position.
14
LIGHTING INSTRUCTIONS
On Position
maintaining the pilot light.
Depress and turn knob to pilot position to keep burner off while
Remote Position
MAIN BURNER SWITCH / REMOTE
position. It will take less than four (4) seconds for the burner to ignite.
Depress and turn the knob counterclockwise to the “ON”
on remote control receiver beneath the base.This switch allows you to
knob.
Make sure the button is in the "REMOTE" position to operate the main
to operate the burner manually without remote control.
burner using a hand held remote.Slide the switch to "ON" or "OFF" position

BURNER, PILOT AND CONTROL COMPARTMENT
Keep the control compartment clean by vacuuming or brushing at least twice a year.
Make sure the burner porting, pilot air opening and burner air opening are free of obstructions at all times.
PILOT FLAME
The ames from the pilot should be visually checked as soon as the unit is installed
and periodically during normal operation. The pilot ame must always be present
when the replace is in operation. The pilot ame has two distinct flames, one
engulng the thermopile and the other reaching to the main burner.
BURNER
Inspect area around the injector. Remove any lint or foreign material with a brush
Turn off gas before servicing fireplace. It
is recommended that a qualified service
technician perform these check-ups at the
beginning of each heating season.
WARNING
15
CLEANING AND MAINTENANCE
or vacuum.
If it is evident that the burner is damaged, the burner must be replaced prior to
the appliance being put into operation (refer to Illustrated Parts List).
Pilot Flame

and letcool before servicing. Only
aqualified service person should
service and repair this appliance.
1. Poor fuel quality
age
1. Passage of air/gas across irregular sur-
faces
2. Excessive gas pressure on natural gas
units
1. Incorrect gas supply or pressure
2. Blocked burner orifice or burner mani-
fold ports
3. Improper burner orifice size
1. Battery is not installed. Battery power
is low
Burner is excessively noisy
( Note: The movement and combustion of
gas will create low, unavoidable levels of
noise.)
Burner flame is too low or too high
Remote does not function
passage
flame pattern and/or check for proper
1. Relieve any tight bends or kinks in gas
supply line
2.Check/reset gas regulator pressure
1. Check for proper gas supply pressure
2. Free burner orifice and manifold ports
1.Replace batteries in receiver and
Note: Alltroubleshootingitemsarelistedin
order of operation.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
burner tube.
orifice sizing.
covered with glass media.
of any burrs, paint, or other blockage
i.e. spider webs, etc.
remote control. Re-program the receiver.
2. Excessiveflameimpingementorblock-
3.Improper fuel/air mixture 3.Remove any foreign items from the
4. Not enough media over 4. Make sure the burner tube is completely
2.Separate the logs to allow more flame
3. Verify proper burner orifice sizing
WARNING:Turn off appliance
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• Ifyoucannotreachyourgassupplier,callthefiredepartment.
Pilotlightsbutflamegoesout when control
knob is released
Burner does not light after pilot is lit
1. Press in control knob fully
2. After pilot lights, keep control knob
pressed in 30 seconds
3. Fully open manual shut-off valve
4. A) Contact local natural gas company
B) Clean pilot (see Cleaning and Mainte-
nance, page 10) or replace pilot assembly
5. Hand tighten until snug, then tighten
1/4 turn more
6.Replace thermopile
7. Replace control valve
company
3. Replace burner orifice
4. Reconnect leads
1. Control knob not fully pressed in
2. Control knob notpressedinlongenough
3. Manual shutoff valve not fully open
4.Pilot flame not touching thermopile,
which allows thermopile to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged pilot
5.Thermopile connection loose at con-
trol valve
6.Thermopile damaged
7. Control valve damaged
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Burner orifice diameter is too small
4.Thermopileleadsdisconnected or im-
properly connected
16
TROUBLESHOOTING
Unit is smoking / sooting excessively
( Note: It is natural and unavoidable for
appliance sets to produce moderate
levels of carbon (soot) where flames
contact the media. This is especially
true with propane gas.)
1. Contact local natural or propane gas
company
1. Clean burner orifice
2. Contact local natural or propanegas

POSSIBLE CAUSE
1.Unit burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
2. Control valve defective
OBSERVED PROBLEM
Gas odor even when control knob is in OFF
position
Gas odor during combustion
REMEDY
1. Open flue to maximum. Stop using odor
causingproductswhileunit is running
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 5)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 5)
2. Replace control valve
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 5)
Gas Log Set produces unwanted odors
carpet, etc.
2. Gasleak.SeeWarningstatement on
previous page
1. Gasleak.SeeWarningstatement on
previous page
1. Gasleak.SeeWarningstatement on
previous page
17
TROUBLESHOOTING

1
2
3
4
5
8
9
10
11
FOR PART DESCRIPTION
12
6
7
13
13
14
ILLUSTRATED PARTS LIST
18
SEE NEXT PAGE

All replacement parts should be ordered from your installer or from Woodbridge Fireplace Inc.
QT. Y
KEY PART NUMBER
This list contains replaceable parts used in your outdoor fireplace.
NO. GLO 18-N GLO 18-PDESCRIPTION
GLO-18" LOG SET
10 D300090 D300090 SUPPLIED 1/2" SHUTOFF VALVE 1
12 PCB-R PCB-R SKYTECH REMOTE RECEIVER 1
11 PCB PCB SKYTECH REMOTE CONTROL 1
14 G100050 G100050 BURNER GLASS MEDIA, Lbs. 10
9 D300098 D300098 1/2"X 12" FLARE GAS CONNECTOR 1
8 C100038 C100038 5/16" X 7" FLEX CONNECTOR 1
5 R100020 R200020 MAIN GAS VALVE 1
3 W200211 W200211 GRATE 1
2 F200221 F200221 BASE 1
1 W200218 W200218 BURNER ASSEMBLY 1
QT. Y
KEY PART NUMBER
10 D300090 D300090 SUPPLIED 1/2" SHUTOFF VALVE 1
12 PCB-R PCB-R SKYTECH REMOTE RECEIVER 1
11 PCB PCB SKYTECH REMOTE CONTROL 1
9 D300098 D300098 1/2"X 12" FLARE GAS CONNECTOR 1
8 C100038 C100038 5/16" X 7" FLEX CONNECTOR 1
5 R100020 R200020 MAIN GAS VALVE 1
GLO-24" LOG SET
NO. GLO 24-N GLO 24-PDESCRIPTION
1 W200208 W200208 BURNER ASSEMBLY 1
2 F200220 F200220 BASE 1
3 W200210 W200210 GRATE 1
13 M100508 M100508 7PC. LOG SET 1
14 G100050 G100050 BURNER GLASS MEDIA, Lbs. 15
ILLUSTRATED PARTS LIST
19
13 M100509 M100509 6 PC. LOG SET 1
6 F200222-SS F200222-SS GAS VALVE BRACKET 1
6 F200222-SS F200222-SS GAS VALVE BRACKET 1
4 R100042 R200042 VENT-FREE PILOT ASSEMBLY 1
4 R100042 R200042 PILOT ASSEMBLY 1
at 1-905-564-3001 or on-line at www.woodbridgedealer.com
7 F300074 F300075 ORIFICE (NG) / AIR MIXER (Propane) 1
7 F300072 F300073 ORIFICE (NG) / AIR MIXER (Propane) 1

LIMITED LIFETIME WARRANTY POLICY
LIFETIME WARRANTY
FIVE YEAR WARRANTY
BASIC WARRANTY
Woodbridge Fireplace Inc. warrants the components and materials in your gas appliance to be free from manufacturing and
material defects for a period of two years from date of installation. After installation, if any of the components manufactured by
Woodbridge Fireplace Inc. in the appliance are found to be defective in materials or workmanship, Woodbridge Fireplace Inc.
will, at its option, replace or repair the defective components at no charge to the original owner. Woodbridge Fireplace Inc. will
also pay for reasonable labor costs incurred in replacing or repairing such components for a period of two years from date of
installation. Any products presented for warranty repair must be accompanied by a dated proof of purchase.
This Limited Lifetime Warranty will be void if the appliance in not installed by a qualied installer in accordance with the instal-
lation instructions. The Limited Lifetime Warranty will also be void if the appliance is not operated and maintained according to
the operating instructions supplied with the appliance, and does not extend to (1) rebox/burner assembly damage by accident,
neglect, misuse, abuse, alterations, negligence of others, including the installation thereof by unqualied installers, (2) the costs
of removal, reinstallation or transportation of defective parts on the appliance, or (3) incidental or consequential damage. All
service work must be performed by an authorized service representative.
This warranty is expressly in lieu of other warranties, express or implied, including the warranty of merchantability of tness for
purpose and of all other obligations or liabilities. Woodbridge Fireplace Inc. does not assume for it any other obligations or liabili-
ties in connection with sale or use of the appliance. It states that do not allow limitations on how long an implied warranty lasts,
or do not allow exclusion of indirect damage, those limitations of exclusions may not apply to you. You may also have additional
rights not covered in the Limited Lifetime Warranty.
Woodbridge Fireplace Inc. reserves the right to investigate any and all the claims against the Limited Lifetime Warranty and
decide upon method of settlement.
For information about this warranty, contact:
The following components are warranted for life to the original owner, subject to proof of purchase: Base, Grate, and Steel Burner.
The following components are warranted ve (5) years to the original owner, subject of proof of purchase: Ceramic Logs.
Woodbridge Fireplace Inc.
Ontario, Canada L5T1C9
Tel.: [phone]
www.woodbridgedealer.com
1305 Meyerside Dr., Mississauga
REV. 1.2020