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Troubleshooting Guide
In this section are various suggestions for problems or issues you may encounter using the AN1 including:
1. My computer doesn’t seem to have all the right drivers in Windows
2. My AN1 looked to install fine, but I can’t select it as preferred device
3. My AN1 fails to set itself as preferred audio device automatically
4. My AN1 seems to be introducing pops and clicks
1. My computer doesn’t seem to have all the right drivers in Windows
Problem: After plugging in your AN1 for the first time, Windows doesn’t seem to automatically default to
where the drivers should be and you can’t seem to find them on the Windows CD either.
Fix: A lot of the large branded computer manufacturers ship their systems with a cutdown OEM version of
Windows that does not always include all the USB audio components. Because this is specific to each
manufacturer, you will need to contact the one who built your system and ask them to send you a USB audio
upgrade to bring your version of Windows up to the same standard as the retail version. The AN1 does not
need any special device drivers, using only the following generic Windows ones that are usually stored in the
listed directories for each USB component:
C:\win\inf\usb.inf - driver location for USB Composite Device
C:\win\inf\hiddev.inf - driver location for USB Human Interface Device)
C:\win\inf\wdma_usb.inf - driver location for USB Audio Device
These drivers are all that is needed to operate the AN1.
2. My AN1 looked to install fine, but I can’t select it as preferred device
Problem: Your AN1 went through most of the driver install or all of the driver installation fine, but now when
you try to select it in the Playback section of the multimedia control panel, there doesn’t appear to be any
option for USB audio device.
Fix: The symptom occurs where large branded computer manufacturers ship their systems with a cutdown
OEM version of Windows that does not always include all the USB audio components. Because this is
specific to each manufacturer, you will need to contact the one who built your system and ask them to send
you a USB audio upgrade to bring your version of Windows up to the same standard as the retail version. The
AN1 does not need any special device drivers, using only the following generic Windows ones that are
usually stored in the listed directories for each USB component:
C:\win\inf\usb.inf - driver location for USB Composite Device
C:\win\inf\hiddev.inf - driver location for USB Human Interface Device
C:\win\inf\wdma_usb.inf - driver location for USB Audio Device
Even though these drivers may be present on your system, if the OEM version of Windows you are running
does not contain all the underlying USB audio components, you will not be able to select USB Audio Device
as the preferred playback device in the Multimedia Window. You will need to contact the supplier of your
system to obtain an upgrade patch that brings your entire USB audio system up to the minimum
specification of the retail version of Windows.
10. MusicMatch Jukebox Plus includes a special feature for AN1 users that automatically adds a 3 second
gap of silence between tracks during playback. This feature will allow many MiniDisc recorders to
automatically insert track marks in syncro record mode. Please check your MiniDisc user manual to see if
your recorder supports this form of track marking. To turn the MusicMatch Jukebox Plus gapping feature
on, click on File in MusicMatch Jukebox Plus, then scroll down and click on MiniDisc Analogue
Trackmarking. A check mark will appear to show the feature is enabled. To disable the gapping feature, go
to Options and then scroll down and select MiniDisc Analogue Trackmarking. The check mark will
disappear.
11. During recording it not advisable to use any other applications on your system. Most MP3 players require
large amounts of resources to ensure flawless MP3 decoding and playback. If you interfere with the
computer during recording, it can effect MP3 decoding, which can in turn effect the quality of your
recording or the addition of track marks. Read the next section for further tips on getting the best results
out of your AN1.
Note: If you are noticing any distortion or pops and clicks during recording, it is likely that the USB data
travelling to your AN1 is being corrupted. To reduce the likelihood of this, make sure that you are not using
any other programs and that all virus checkers have been disabled during recording. For further information,
please refer to the troubleshooting guide at the end of this user manual.
Tips for getting the best results with your AN1
The AN1 is a high fidelity medium that has been specifically designed to transferring audio between a PC
and MiniDisc recorder with the highest possible clarity. If you're finding any distortion in a recording, there
are a couple of possible reasons.
The first is that the original source MP3 or wav file contains distortion, or is being corrupted during playback.
Because the AN1 plays these files exactly, any anomalies in an original recording, or that occur during
playback, will also be played. To reduce the likelihood of distortion in your source file, make sure not to use
your computer for any other tasks during ripping, MP3 compression, or playback. Contact the vendor of your
ripper and encoder to make sure you meet their minimum system requirements and are using the program
correctly.
If your source file does not contain any distortion, another place that it can be corrupted is in the MiniDisc
recorder. Make sure that the AN1's output level is not set too high. Having the output of the AN1 set higher
than the maximum input level of your MiniDisc recorder can cause degradation in sound quality. Most
MiniDisc recorders have an input level indicator that allows you to monitor the strength of the input signal.
Verify that the MiniDisc recorder is not being overloaded. If distortion is still occurring, make sure that the
lens of your MiniDisc recorder is clean.
In order to automatically track mark using the AN1, you will need to ensure that there is a two to three
second gap of silence between each track. Many media players offer this facility as a plug-in. If your media
player does not have this feature, simply add a two or three second silent MP3 or wav file between tracks.
MusicMatch Jukebox Plus includes a special feature for AN1 users that automatically adds a 3 second gap of
silence between tracks during playback. To turn the MusicMatch Jukebox Plus gapping feature on, click on
File, then scroll down and click on MiniDisc Analogue Trackmarking. A check mark will appear to show the
feature is enabled. To disable the gapping feature, go to File, then scroll down and select MiniDisc Analogue
Trackmarking. The check mark will disappear.