Xplore Whole Home Wi-Fi User manual

Version 1.0
Xplore
Whole Home Wi-Fi

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CONTENTS
Safety Precautions 1
In the Box 2
Indicators 3-4
Record Your GUI Password 5
What are the Xplore Whole Home Wi-Fi GUI Password and Default
Xplore SSID names used for? 5
My GUI Password 6
Xplore Hub 5 Router using WPS 7
Connect the Whole Home Wi-Fi Units to Xplore Modem 8
Connect a Wireless Device to the Internet 9
Set Your Own SSID Home Network Name and Passphrase 10-11
What is the SSID? 10
Which SSID should I connect to? 11
Xplore Whole Home Wi-Fi FAQ’s 12
Router Features 13
About Xplore 14
Canada Statement 15

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XPLORE WHOLE HOME WI-FI USER GUIDE 1
Please note:
This Wi- is only compatible with the new Xplore Hub 5 router.
It is not compatible with the Xplore Hub 2.0. If you have Xplore
Home Phone service, and already have an Xplore Hub 2.0, please
contact Xplore Support at 1-866-841-6001.
Safety Precautions
Before connecting the unit, please read the following safety
precautions:
• Always use the power adapter that came with the device.
• Do not put anything on top of the unit.
• Keep the unit dry, clean and well-ventilated.
• Use a soft, dry cloth to clean the device – do not use liquid or
spray to clean it.
• Keep the air vent clean and clear of debris and keep all liquid
away from the device’s surface. Should anything fall into the
unit through the air vent, it could result in re or damage to
the device.
• To avoid injury, do not open the unit. Tampering with the
device could void your warranty.
• To prevent unauthorized access into your Wi-Fi network,
we recommend you setup a secure SSID connection with a
unique password. Please review page 12 for a step by step
guide.

XPLORE WHOLE HOME WI-FI USER GUIDE2
In the Box
You will find the following items included:
Xplornet WiFi Unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network
Cable
Ifanyparts are missing, please contactXplornet Support:
By Email: [e-mail]
By Phone: [phone]
In the Box
You will nd the following items included:
Xplore Whole Home Wi-Fi Unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network Cable
If any parts are missing, please contact Xplore Support:
By Email: [email protected]
By Phone: [phone]

XPLORE WHOLE HOME WI-FI USER GUIDE
3
Indicators: Front
WPS button and status LED
The Blue button on the front of the unit is for WPS functionality.
WPS refers to Wi-Fi Protected Setup™, a feature that easily lets
you connect WPS supported client devices (such as a wireless
printer) to your router easily. This will also allow you to add
additional Wi-Fi Units to your network, see page 9.
LED Color Status Description
Red
Solid The device is starting up, or has encountered an
error.
Flashing The device does not have a WAN connection, or
failed to connect as an extender.
Green
Solid The WAN Internet connection is normal.
Flashing The WPS negotiation connection is in progress.
Blue
Solid In Agent mode: device has synchronized with full
signal to the Controller.
Flashing In Agent mode: the wireless signal to the Controller
unit is weak.
Red and
Purple Flashing The device is upgrading software.

XPLORE WHOLE HOME WI-FI USER GUIDE4
Indicators: Back
Ports Description
LAN1 and LAN2 RJ-45 port is used to connect the unit to a computer
or other network devices.
WAN RJ-45 port is used to connect to your Xplore modem.
USB USB 2.0 Host port. Used for USB network storage
device or printer.
WPS WLAN Protected Setup.
Reset
Reset button should not be used unless advised
by an Xplore representative. This button is used to
restore the factory default settings when pressed
for more than 5 seconds.

XPLORE WHOLE HOME WI-FI USER GUIDE
5
Xplore Whole Home
Wi-Fi Unit GUI Password
Example: admin0042
2.4 GHz SSID Default
5 GHz SSID Default
Xplore Default
SSID Names
Record Your GUI Password
Before you start connecting cords and plugs be sure to rst record
or take a photo the last four digits of the D-SN number found on
the back of your unit.
What are the Xplore Whole Home Wi-Fi GUI Password
and Default Xplore SSID names used for?
Xplore Wi-Fi Unit
GUI Password
You use the combination of the last 4 numbers
of your unit D-SN serial number with admin, for
example: admin0042, to login to your Xplore
Whole Home Wi-Fi Unit GUI.
Your Xplore Whole Home Wi-Fi GUI is where
you can
reset your Home Network name (SSID)
and Wi-Fi Protected Access (WPA) passphrase
which are used to connect wireless devices to the
Internet.
For instructions see, Set Your Own SSID Home
Network Name and Passphrase, Page 10-11.
Xplore Default
SSID Names
You look for the SSID Name (your Home Network
name) in your wireless device’s Wi-Fi
settings to make the connection.
To get you started, Xplore provides you with
default
SSID names and WPA passphrases
(listed as WLAN Security
on the sticker) for both
your 2.4 and 5 GHz channels. We recommend
that you change these default settings.
For instructions see, Connect a Wireless Device
to the Internet, Page 9.

XPLORE WHOLE HOME WI-FI USER GUIDE
6
__________
My GUI Password
Record the last four numbers of your serial number for your
password:
GUI Browser URL 192.168.219.1
Username Admin
Password admin

XPLORE WHOLE HOME WI-FI USER GUIDE 7
Xplore Hub 5 Router using WPS
If you do not have a Whole Home Wi-Fi network, you can skip this
step.
1If you already have Xplore Whole Home Wi-Fi Unit(s) that are
in use, you will need to perform a factory reset rst using the
button on the back (Hold for 10 seconds), wait 3 mins for it to
power on fully. Repeat for all units.
2Plug the rst new or existing Whole Home Wi-Fi Unit (agent)
into a power outlet where you would like it installed. Wait 3
minutes for it to start up. LED Light at the front of the agent
Whole Home Wi-Fi Unit would be solid Red while unit is
booting up.
3Press the WPS button on the back of the Hub 5 unit, and then
the blue WPS button on the front of the agent Whole Home
Wi-Fi unit. The light on the agent unit will turn blue, once it has
synchronized.
4If it does not turn solid blue but rather ashing blue instead,
then the unit may need to be placed closer to the controller
unit.
5Repeat for the other agent Whole Home Wi-Fi Units if
applicable. If the agent Wi-Fi unit LED light ashes in Red, this
indicates failure to sync with the Hub. Repeat steps 1-5 again.
Modem
Xplore
Hub 5
Modems may vary
in appearance
Whole Home
Wi-Fi Unit

XPLORE WHOLE HOME WI-FI USER GUIDE8
Connect the Whole Home Wi-Fi Units to Xplore Modem
Connect the Wi-Fi units to Xplore Modem (only applicable if you have no
Xplore Hub 5 router included your Whole Home Wi-Fi setup)
1. WPS
a. Power on the rst unit (this will become the controller), and connect
it to the Xplore modem via the WAN port on the back.
b. Connect to the unit via Ethernet, or using the SSID and password on
the bottom of the unit.
c. Conrm browsing
i. If still unable to browse, perform a factory rest using the button
on the back (hold for 10 seconds), wait 3 minutes for it to power
on fully, and try again.
d. Once online, plug the Agent into a power outlet where you would like
it installed. Wait 3 minutes for it to start up.
e. Press the WPS button on the front of the Controller, and then on the
Agent. The light on the Agent will turn blue, once it has synced.
i. If it does not turn blue, then the Cube may need to be placed
closer to the Controller.
f. Repeat for the second Agent unit if applicable.
2. Using the ZLife app
You can download a companion app for your Xplore Whole Home Wi-Fi
system. You can nd this in the Apple App store or the Google Play store
as “Zlife Lite”.
To get started:
a. Power on the controller, and connect it to the Xplore modem.
b. Connect using the SSID and password on the bottom of the
controller.
c. Open the app. The serial number of the controller should populate
starting with ZTEEXXXXXX.
d. Click on it.
e. It will ask for the username and password to log into the router.
i. The username will be admin.
ii. The password with be adminXXXX where X is the last 4 digits
of the serial number.
f. There might be a popup to add a new “Satellite”, click yes.
i.Otherwise there will be an “Add Satellite” button at the bottom.
g. Follow the prompts >. This includes entering the SSID of the AGENT unit.
h. Wait 5 minutes for the sync to complete.

XPLORE WHOLE HOME WI-FI USER GUIDE 9
Connect a Wireless Device to the Internet
1Ensure that your devices are within range of the Wi-Fi
connection (and inside the home).
2
On the back of your Controller unit, locate your default SSID
names on the white sticker. If you have already changed the
SSID name, locate that.
You can chose to connect to either the 2.4 GHz or 5 GHz
channel.
3On the wireless device you wish to connect, locate
Wi-Fi
settings then look for the SSID name of your Controller unit
and press Connect. You will be prompted to enter your WLAN
Security passphrase, which is also located on the same
sticker at the back of your Controller unit unless you have
already changed it (see the next page).
4You should now be connected to Wi-Fi Internet. Remember to
store your password somewhere secure for your convenience.

Set Your Own SSID Home Network Name and Passphrase
Before you connect a wireless device to your Xplore Whole Home Wi-Fi Unit,
we recommend that you rst change the default Xplore SSID Name and
WPA Passphrase (listed as WLAN Security on the sticker) (See Record Your
Xplore Whole Home Wi-Fi GUI Password, Page 6) to your own Name and
Passphrase. The SSID is the unique name of your Home Network that you
look for whenever you want to connect a wireless device to the Internet.
You nd the name of your network in the Wi-Fi settings of your device.
What is the SSID?
Your Xplore Whole Home Wi-Fi Unit uses 2.4 GHz and 5 GHz channels
that
send and receive signals to and from your wireless devices. These
two channels
make up your Home Network. The SSID (Service Set
Identier) is the technical term for the Network names given for these
two channels.
To connect to the Internet, your wireless device scans for your SSID
(Network) name which appears in the Networks list of your wireless
device’s
Wi-Fi Settings. You complete the connection to your
Network by selecting one of
the SSIDs from the list. For example, a
default Xplore SSID name could appear as XCI_a2fdfxv5-5G. The 2.4
and 5 GHz SSID entries in the GUI are the security
settings for your two
Network channels.
1Disconnect your personal wireless router from the Xplore Modem or
Power Adapter if you have one.
2
Ensure the yellow Ethernet cord is securely connected from the Xplore
Whole Home Wi-Fi Unit’s yellow LAN port to your computer.
3Type the IP address 192.168.219.1 into your Internet browser and press
Enter on your keyboard to open the Xplore Whole Home GUI.
4To login, enter the Username: admin and Password: adminXXXX
(last 4 numbers of your serial number) found on the back of your
actual Unit and press Login.
Example Password: admin0042
XPLORE WHOLE HOME WI-FI USER GUIDE10

XPLORE WHOLE HOME WI-FI USER GUIDE 11
Set Your Own SSID Home Network Name and Passphrase (cont’d)
5On the right of the Xplore Home screen, click WLAN Setting
to open the WLAN SSID Conguration section.
6In the SSID1 (2.4GHz) section, change the default Xplore
SSID Name (your Xplore Wi-Fi unit name) and the WPA
Passphrase to
your own SSID name and password, then
press the Apply button
to complete the changes.
To open the SSID5 (5 GHz) channel click on SSID5 (5GHz).
To make it easy to nd your unit’s name on your wireless
device, use the same SSID Name and WPA Passphrase for
each of the channels. Please record these and keep them in a
safe place.
Which SSID should I connect to?
You can connect to either SSID *. The 2.4 GHz is best suited for
wireless devices that are more than 1.5 Meters (5 FT) from the
Xplore Whole Home Wi-Fi Unit. The 5 GHz is best suited for wireless
devices that are 1.5 Meters (5 FT) or less from the Xplore Unit.
*Not all wireless devices support 5 GHz and you may not see your 5 GHz SSID5 in
your device’s Wi-Fi Settings.

XPLORE WHOLE HOME WI-FI USER GUIDE12
Xplore Whole Home Wi-Fi FAQ’s
How many devices can be connected wirelessly to
the Xplore Whole Home Wi-Fi Unit at the same time?
There is no limit to the number of wirelessly connected devices to
the network, however, Wi-Fi performance could degrade if there are
large number of devices connected at the same time.
What should I do if I can’t nd my SSID name?
If the original or updated SSID name is not visible within your network
settings, check that the SSID has not been hidden. To unhide it,
login to the Router while your Router is connected by clicking “Local
Network”, “WLAN”, “WLAN Basic”, “WLAN SSID Conguration” and then
turning “Hide” off. If you are still unable to nd your SSID name, restart
your computer.
One of my devices won’t connect to Wi-Fi – what should I do?
Check to see if the light on the Controller unit connected to the
Xplore modem is Green, if it is, then check the Agent units, and make
sure the light is blue.
If a specic device still isn’t connected, then turn the wireless on
your device off, and then back on. If it still fails to connect, restart the
device.
My devices are connected, but I can’t access the Internet – what
should I do?
Ensure the light on the Controller unit connected to the Xplore
modem is Green, if it is, then check the Agent units, and make sure
the light is blue. If this is the case,
you will need to test your Internet
connection through a hard-wired connection. Using the yellow
Ethernet cable, connect one of the “LAN” ports on the Unit to your
computer. This will conrm if you have a connection to the Internet.
If you do not have an Internet connection, check that your modem
and Internet equipment are properly plugged in and connected.
What should I do if my Whole Home Wi-Fi stops working?
Please power cycle all of the Whole Home Wi-Fi Units by unplugging
the black AC power adaptor for 30 seconds, and then plugging it
back in.

XPLORE WHOLE HOME WI-FI USER GUIDE 13
Xplore Whole Home Wi-Fi Unit Features
• Dual Band Wi-Fi – Provides both 2.4 and 5 GHz
• GB Ethernet Port – 1GB LAN Ethernet port for home networking
• WLAN SSID Name Change (2.4 and 5 GHz) – Change SSID network
name for 2.4 or 5 GHz channels
• Companion Phone App – Provides complete access to manage
your wireless network on the y.
Advanced features:
• Customer Congurable Channels, Bandwidth and Power
Settings – Allows home owner to select level of power and
optimal uncongested channel
• Guest SSID’s – Provides the ability to setup and additional 2.4 and
5 GHz band that is open to visitors
• Wi-Fi Optimization – Allows the network of units to reselect the
best operating channel
• Transit Rate – Identies throughput capability of wireless devices
connected to Wi-Fi
•
Parental Controls – Allows home owner to limit network access by
connected wireless device, time of day or bandwidth allotment
• Site Survey – Allows home owner to view other Wi-Fi connections
within their immediate proximity.
• Firewall – Protection of harmful les and data into the home
•
DMZ, ALG, DDNS, DHCP, port forwarding, port triggering, port
mapping – Advanced networking features

XPLORE WHOLE HOME WI-FI USER GUIDE14
About Xplore
Headquartered in Woodstock, New Brunswick, Xplore is Canada’s
leading rural broadband provider. We believe everyone should have
access to the transformative benets of broadband, so we make
our service available everywhere in Canada, including the hard-
to-reach places. We overcome the challenges of Canada’s vast
geography through our deployment of Canada’s rst national 4G
network, which leverages both xed-wireless towers on the ground
and next-generation satellites in space. Our customers live in the
farthest reaches of the country and just outside of major urban
centres, and through our coast- to-coast network of local dealers,
we connect them to all that the Internet offers. Xplore is high-speed
Internet – for all of Canada.

XPLORE WHOLE HOME WI-FI USER GUIDE 15
Canada Statement
This device complies with Industry Canada’s licence-exempt RSSs.
Operation is subject to the following two conditions:
1. This device may not cause interference
2. This device must accept any interference, including interference
that may cause undesired operation of the device.
The device meets the exemption from the routine evaluation limits
in section 2.4 of RSS 102 and compliance with RSS-102 RF exposure,
users can obtain Canadian information on RF exposure and
compliance.
This transmitter must not be co-located or operating in conjunction
with any other
antenna or transmitter. This equipment should be
installed and operated with a minimum distance of 20 centimeters
between the radiator and your body.
The device for operation in the band 5150-5250 MHz is only for indoor
use to reduce the potential for harmful interference to co-channel
mobile satellite systems.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specications.

|
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB E7M 6B5
[email protected] 1-866-841-6001
Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®(WPA), WiGig®,
the Wi-Fi ZONE logo, the Wi-Fi Protected Setup logo, Wi-Fi Direct®, Wi-Fi Alliance®,
WMM®, and Miracast®are registered trademarks of Wi-Fi Alliance. Wi-Fi CERTIFIED™,
Wi-Fi Protected Setup™, Wi-Fi Multimedia™, WPA2™, Wi-Fi CERTIFIED Passpoint™, Passpoint™,
Wi-Fi CERTIFIED Miracast™, Wi-Fi ZONE™, WiGig CERTIFIED™, Wi-Fi Aware™, the Wi-Fi Alliance
logo, and the WiGig CERTIFIED logo are trademarks of Wi-Fi Alliance. © 2022 Xplore Inc.
“Xplore” is a trade-mark of Xplore Inc.