Xplore Hub 5 User manual

Xplore Hub 5
User Guide
2021
Xplore Hub 5 | La station Hub 5

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CONTENTS
Getting Started 1
Safety Precautions 2
In the Box 3
Indicators 4
Ports and Buttons 5
Connecting Your Xplore Hub 6
Setting Up Your Hub 5 7-8
Connect additional Wi-Fi Units for Whole Home Wi-Fi 7-8
Connect Your Home Phone 9
Tips for Getting the Best Coverage! 10
Managing your Wi-Fi Name and Password 10
Xplore Hub Wi-FI FAQ’s 11
Router Features 12
Xplore Home Phone 13
Home Phone Features 13
Troubleshooting for Home Phone 14-15
Important 9-1-1 Emergency Services 16
About Xplore 17

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Xplore Hub 5 | La station Hub 5
XPLORE HUB USER GUIDE 1
Getting Started
Thank you for signing up with Xplore. Your Xplore Hub 5 provides
Home Phone, Whole Home Wi-Fi, and Wi-Fi Router service.
This guide will help you set up your device. Just follow the easy step-by-step
instructions and start connecting to what matters to you.

XPLORE HUB USER GUIDE
Safety Precautions
Before connecting your Xplore Hub, please read the following safety
precautions:
• Always use the power adapter that came with the device.
• Do not put anything on top of the unit.
• Keep the Xplore Hub dry, clean and well-ventilated.
• Use a soft, dry cloth to clean the device – do not use liquid or spray to
clean it.
• Keep the air vent clean and clear of debris and keep all liquid away
from the device’s surface. Should anything fall into the Xplore Hub
through the air vent, it could result in re or damage to the device.
• To avoid injury, do not open the Xplore Hub. Tampering with the device
could void your warranty.
• To prevent unauthorized access into your Wi-Fi network, we
recommend you setup a secure SSID connection with a unique
password. Please review page 9 for a step-by-step guide.
2

XPLORE HUB USER GUIDE 3
In the Box
You will find the following items included:
Xplornet WiFi Unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network
Cable
Ifany parts are missing,pleasecontactXplornetSupport
By Email: [e-mail]
By Phone: [phone]
In the Box
You will nd the following items included:
Xplore Hub 5 | La station Hub 5
Xplore Hub
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network Cable
RJ-11 Telephone Cable
If any parts are missing, please contact Xplore Support:
By Email: [email protected]
By Phone: [phone]

XPLORE HUB USER GUIDE4
Indicators
The following indicators are arranged across the top of the Xplore Hub.
WLAN refers to the wireless local area network, also known as Wi-Fi.
The Wi-Fi function is available only when the Wi-Fi Router service is
activated.
WPS refers to the Wi-Fi Protected Setup™, a feature that lets you easily
connect WPS-supported client devices (such as Whole Home Wi-Fi Units or
wireless printers) to your router wirelessly.
LED Indicator Status Description
Power
Solid Green Hub is powered on
Solid Red Hub is not working
Off Hub is powered off
Broadband
(The WAN link
is established)
Solid Green The link is activated
Flashing Green Data is being transmitted
Off The equipment is not powered on or the WAN port is
disabled
Internet
Solid Green The connection is established and a correct IP address
obtained
Solid Red Internet connection failed
Flashing Green Data is being transmitted
WLAN
(Applies to
both 2.4Ghz
and 5Ghz LED
indicators)
Solid Green The WLAN RF switch is on
Flashing Green Data is being transmitted
Off Hub is not powered on or the WLAN RF switch is off
WPS
Solid Green WPS access is successful. This solid-on light will be
automatically off after 5 minutes
Fast Flashing
Green The WPS has an error
Slowly Flashing
Green WLAN is being accessed
Off No WPS access or the WPS access to the terminal
exceeds 5 minutes
Phone
Solid Green Hub has registered on the VoIP network
Flashing Green Indicates when the associated telephone is off-hook
Off Hub is not powered on or not been registered on the
VoIP network
USB
Solid Green The USB interface is connected and operating in host
mode, but no data is being transmitted
Flashing Green Data is being transmitted on the interface
Off Hub is not powered on or the USB interface is not
connected

Ports and Buttons
Power plug, on/off switch and ports are located on the back and side of the
Xplore Hub.
Side
Buttons Description
USB USB2.0 host port in right panel: Used for
the USB storage device, or printer
Back
Ports Description
Phone1~Phone2
RJ-11 port is used to connect to the phone through the telephone line
LAN1~LAN4
RJ-45 port is used to connect the modem to computer or other
network devices
WAN
RJ-45 port is used to connect to your Xplore modem
WPS
WLAN Protected Setup
Reset
Reset button should not be used unless advised by an Xplore
representative. This button is used to restore the factory default
settings when pressed for more than 5 seconds.
WLAN
Turn the WLAN on or turn off
Power
Power supply port is connected to the power adapter
On/Off
Power switch. Power on or power off the Hub
XPLORE HUB USER GUIDE 5

XPLORE HUB USER GUIDE
6
Connecting Your Xplore Hub
The Xplore Hub is your main connection point for your Xplore Internet service.
These steps will guide you in the setup of the Xplore Hub.
The Xplore Hub should be the only device directly attached to the
Xplore service modem.
COMPLETE SETUP:
1 USB interface
2 On/Off button
3 Power port
4 WPS button
5WLAN button
6 Phone interface
7LAN interface
8WAN interface
53 4 62
1
7 8
Computer Modem
AC
Power
Adapter
Phone

•
Setting Up Your Hub 5
Step 1: Connect your
new Hub to your Modem
Plug one end of the RED
ethernet cable into the
LAN port on your Modem
and the other to the RED
WAN port on the new
Xplore Hub
* Modem appearance may vary
Step 2: Power up your Hub
•Connect the Hub Power
Cable to the power port
on the Hub and then plug
the other end of the cable
into a 120-volt wall outlet.
•The Power LED light at the
front of the Hub should
turn into solid green.
•The Broadband LED light
should also turn-on.
If the light doesn’t turn on,
please check the connection
between the WAN port at
the back of the router and
the modem
Step 3:
Check Your Internet
Connection
Before you connect to your
Hub, check the Internet
LED light at the front of the
Hub. It should be solid green
To Connect by Cable:
Connect your computer or
other device to your Router by connecting one end of the Yellow
Ethernet Cable to your selected device and the other end to one of
the Yellow LAN ports on the back of your Router.
Hub 5
Hub 5
Hub 5
XPLORE HUB USER GUIDE 7

XPLORE HUB USER GUIDE8
Hub 5
Reset
Setting up your Hub 5 (Continued)
To Connect through Wi-Fi: Connect
using the WLAN SSID (Network Name)
and password (WLAN Security)
printed on the back of the router
Once connected, open a browser
and make sure you can access
different web pages.
Once browsing, Internet LED light
at the front of the Hub would be
blinking Green
Tip: If still unable to connect, or if the Internet LED light is solid red,
perform a factory reset by holding the Reset button on the back
of your Hub for 10 seconds, then wait three minutes before turning
back on.
1. If you already have Xplore Whole Home
Wi-Fi Units that are in use, you will need
to perform a factory reset rst using
the button on the back (hold
for 10 seconds, wait 3 minutes
for it to power fully). Repeat
for all units.
2. Plug the rst new or existing
Whole Home Wi-Fi Unit into a
power outlet near the location
where you would like it installed.
Wait 3 minutes for it to start up.
LED Light at the front of the Whole
Home Wi-Fi Units would be solid Red
while unit is booting up
Connect Your Wi-Fi Units for Whole Home Wi-Fi
Step 4: Connect Your Whole Home Wi-Fi
The Xplore Whole Home Wi-Fi network enables you to have superior
coverage in every room in bigger homes. It does that by deploying one or
more Whole Home Wi-Fi Units in different locations to extend your Hub’s
signal. If you do not have this option you can skip this step.
Back of Whole Home Wi-Fi Unit
Front view of
Whole Home
Wi-Fi Unit

XPLORE HUB USER GUIDE 9
3. Press the WPS button on the back of the Hub 5 unit, and then
the blue WPS button on the front of the Whole Home Wi-Fi Unit.
The light on the Whole Home Wi-Fi Unit will turn blue, once it has
synchronized.
4.If it does not turn solid blue but rather ashing blue instead, then
the unit may need to be placed closer to the controller unit.
5.Repeat for the other Whole Home Wi-Fi Units if you have more
than one.
Troubleshooting: If the Whole Home Wi-Fi Unit light ashes in Red,
this indicates failure to sync with the Hub. Repeat steps 1-5 again.
Step 5: Connect Your Home Phone
If you do not have a Home Phone,
you can skip this step.
Connect your telephone by
attaching one end of the
Green Phone Cable to the
Phone1 port of the Xplore
Hub 5, and the other end
to your telephone base unit.
Corresponding Phone LED light
should turn on
For tips on using your Home Phone features, visit
xplore.ca/support/home-phone/managing-your-Xplore-home-phone-features/
Connect Your Wi-Fi Units for Whole Home Wi-Fi (Continued)
Hub 5

XPLORE HUB USER GUIDE10
Tips for Getting the Best Coverage!
1. Reduce the number of walls and ceilings between your Xplore
Wi-Fi Hub and other network devices.
2. Place the Whole Home Wi-Fi Units at least 2 metres away from
electrical devices or components that generate interference like a
microwave oven, home security system or Bluetooth devices.
3. Make sure any Whole Home Wi-Fi Units are placed no more than
10 meters away from the Xplore Hub unit.
4.As much as possible, place the Xplore Hub in a central point
(or close to the central point) of the space to be covered, so
that distance from any Whole Home Wi-Fi Unit you are using is
reduced as much as possible.
Visit xplore.ca/support for tips and tricks on using your Wi-Fi service.
1. Open any web browser on your device
2. Enter 192.168.219.1 in the address bar to access the Hub 5 login
screen.
3. The username will be “admin”
and the password will be
“adminXXXX” where “XXXX”
is the last 4 digits of the
D-SN found on the sticker
on the back of the Hub.
4.Once logged in, click on “Local network” on the top of the page,
then WLAN on the left hand side of the page. Here you can
change the “SSID” (the name of your Wi-Fi network name) and
the password used to log onto your Wi-Fi Connection
5.Click apply to save your changes.
For further information:
Go to www.xplore.ca and navigate to the Support | Getting Started
section.
Managing your Wi-Fi Name and Password

XPLORE HUB USER GUIDE 11
Xplore Hub Wi-Fi FAQ’s
How many devices can be connected wirelessly to the Xplore Hub at the
same time?
The maximum number of devices connecting simultaneously is 32
wireless device per the same SSID. However, Wi-Fi performance could
degrade if there are large number of heavy-user devices connected at
the same time.
What should I do if I can’t nd my SSID name?
If the original or updated SSID name is not visible within your network
settings, check that the SSID has not been hidden. To unhide it, login to the
Router while your Router is connected by clicking “Local Network”, “WLAN”,
“WLAN Basic”, “WLAN SSID Conguration” and then turning “Hide” off. If you
are still unable to nd your SSID name, restart your computer.
One of my devices won’t connect to Wi-Fi – what should I do?
Check to see if the “WLAN” light is on and green. If not, unplug the modem
and Hub from power for 30 seconds, and plug them back in.
My devices are connected, but I can’t access the Internet – what should
I do?
Ensure the “Broadband” light is on (green) on the Hub. If the light is not
on, you will need to test your Internet connection through a hard-wired
connection. Using the yellow Ethernet cable, connect one of the “LAN” ports
on the Hub to your computer. This will conrm if you have a connection
to the Internet. If you are still unable to access the internet, the next step
is to bypass the Hub by connecting directly to the Xplore modem. If you
do not have an Internet connection, check that your modem and Internet
equipment are properly plugged in and connected.
Which SSID should I connect to?
The 2.4 GHz SSID is best suited for customers using Wi-Fi around the home.
The 5 GHz SSID is ideal when wireless devices are in close proximity to the
Router (within 5 feet). Both radios share the same SSID by default.

XPLORE HUB USER GUIDE12
Router Features
• Gigabit Wi-Fi: Wi-Fi 802.11ac upgraded network protocol that delivers
improved speeds, Wi-Fi performance, and better range
• Dual Band Wi-Fi – Provides both 2.4 and 5 GHz
• GB Ethernet Port – 1GB LAN Ethernet port for home networking
• WLAN On or Off (2.4 and 5 GHz) – Individually turn “on” and “off” the
2.4 or 5 GHz channels
• Companion Phone App – Provides complete access to manage your
wireless network on the y.
Advanced features:
• Customer Congurable Channels, Bandwidth and Power Settings –
Allows homeowner to select level of power and optimal uncongested
channel
• Guest SSID’s – Provides the ability to setup and additional 2.4 and 5
GHz band that is open to visitors
• Quality Metric – Score between 0-100% that indicates quality of Wi-Fi
signal
• Wi-Fi Optimization – Allows the network of units to reselect the best
operating channel
• Parental Controls – Allows home owner to limit network access by
connected wireless device, time of day or bandwidth allotment
• Site Survey – Allows homeowner to view other Wi-Fi connections
within their immediate proximity.
• Firewall – Protection of harmful les and data into the home
• DMZ, ALG, DDNS, DHCP, port forwarding, port triggering, port
mapping – Advanced networking features

XPLORE HUB USER GUIDE 13
Xplore Home Phone Features
Voicemail Access
(Default Voicemail PIN: 1234)
Call Forwarding
Enable or disable
Forward to voicemail when
busy / no answer
Last call return
*98
*72
*90
*69
Call ID Block
Single Call
Enable indenitely
Call waiting
Enable
Disable
Call Trace
*67
*81
*57
*56
*55
Features with Star (*) Codes
• Voicemail
• Call Display
• Call Waiting
• Caller ID Block
• Do Not Disturb
• Call Forwarding
• Call Return
• Call Screening
• 3-way Calling
• Voicemail to E-mail
• Online Self-Service
• E911 Support
• Find Me / Follow Me
Home Phone N11 Services
211 – Provincial Government Information Services
Provincial government information services for health and social
services such as housing, language training and employment
311 – Local Municipal Government Information Services
Non emergency information from your local municipal government
411 – Information / Directory Assistance
Helps you nd phone numbers and other contact information about
businesses and people in your area
511 – Road Conditions / Trafc Advisory
Information on transportation and infrastructure to guide your travel
plans
611 – Xplore Direct Support
Helps you contact Xplore directly and (like 911) will work even if
Xplore Home Phone is suspended
711 – TDD / TTY Services
Telecommunications Relay Service that helps those who are hearing
impaired to converse with others over the phone through an
operator by translating from TDD to speech and vice versa
911 – E911 Emergency Services
Enhanced 911 service is routed through a call centre which validates
your address prior to dispatching emergency services

XPLORE HUB USER GUIDE14
All at the same time
Ofce
Phone
Mobile
Phone
Home
Phone Goes to Voicemail,
then email
If no answer
Rings to:
Incoming Call
Goes to Voicemail,
then email
If no answer
Rings to:
Incoming Call Ofce
Phone
Mobile
Phone
Home
Phone
Xplore Home Phone Features (Cont’d)
You’ll never miss a call with Find Me / Follow Me feature
Find Me (simultaneous ring)
Direct your calls so that they ring your home phone, cell phone
or other phones at the same time
Follow Me (sequential ring)
Direct your calls so that they ring your home phone, cell phone,
or other phones one after the other
Troubleshooting for Home Phone
• Follow the Home Phone “Easy Setup Guide” steps if installing at home
by yourself. Alternatively, your Xplore certied installer will complete
the process using the same instructions
• Use a standard power outlet to connect the power adaptor, but do
not use the pre-wired land line jacks in your home as these will not
work with the Xplore Voice Over IP (VOIP) phone
• Ensure that you have plugged the correct cables into the ports of
the Hub
• The Xplore Hub should be the only device directly connected to
your modem
• Be sure to go through the Xplore Activation Portal to activate your
Home Phone service
• In order to login to the Xplore Activation portal, you need your
password. In most cases, your username will be the email address
you provided to Xplore when you signed up. If you require help
resetting, please call Xplore at 1-866-876-3993.

XPLORE HUB USER GUIDE 15
Troubleshooting for Home Phone (Cont’d)
• Ensure you have accepted the 911 emergency terms and conditions
and completed all required information
• Once your Home Phone has been activated, please restart the Hub
by turning it “off” and “on” which is found on the side near the
USB port
• To update your phone features online, visit myxplore.ca which will
allow you to view your phone usage, change your preferences and
customize your account based on your needs
• If you plan to port your existing phone number, please complete the
Local Number Portability form which is included in your welcome
email. Once complete, sign the completed Letter of Authorization
and then fax to 1-866-485-4156 or email a picture or scanned copy
to [email protected] and we will complete the port in 15 business
days or under.

XPLORE HUB USER GUIDE 16
Important 9-1-1 Emergency Services
9-1-1 emergency services operate differently on Voice Over Internet
Protocol (VoIP) phone systems as compared to traditional 9-1-1 services.
With traditional phone services, when you call 9-1-1, your call is sent directly
to the nearest emergency response centre. With VoIP phone service, your
9-1-1 call is forwarded to a third-party service provider that will route your
call to an emergency response centre.
Because your call is routed through a third-party provider, you will need to
register your address upon activation of your service.
Xplore will also provide the emergency response centre with the service
address on your account, so please ensure that your information is correct
and and kept up-to-date.
If you move your VoIP phone between locations (for example, from your
home to your cottage), it is important that you inform the emergency
operator of your location and contact details any time you call 9-1-1. If you
do not inform the emergency operator of your location, there is a risk of
sending emergency services to the wrong address.
Be prepared during any service interruption
Your VoIP phone service requires Internet connectivity, power (electricity),
and a current service subscription. In the event of a power, network, or
Internet outage (including congestion), or if your service is disconnected
or suspended due to non-payment or Seasonal Service arrangement, you
may experience a disruption or delay in your 9-1-1 service. We recommend
that you keep an alternative phone service (such as a mobile phone)
available in case of emergency.
Do not disconnect
In the event that you need to call 9-1-1, please do not disconnect your 9-1-1
call unless you are instructed by an emergency dispatcher. If you are
disconnected, please call back immediately.
Inform other users
To ensure the safety of any users of your VoIP phone service, we strongly
recommend that you advise them of the nature and limitations of 9-1-1
emergency calls.
Limitations of liability
Please carefully read Xplore’s terms of service related to 9-1-1 service
detailed at http://www.xplore.ca/legal/Xplore-e911-terms/