Xplornet Hub 2.0 User manual

Version 4.0
Xplornet Hub 2.0
User Guide
Xplornet Hub Manual UPDATE DEC 2017

CONTENTS
Getting Started ....................................................................1
Safety Precautions ................................................................2
In the Box.............................................................................3
Indicators .............................................................................4
Ports and Buttons .................................................................5
Connecting Your Xplornet Hub .............................................6
Record Your Xplornet Hub 2.0 GUI Password........................7
What are the Xplornet Hub 2.0 GUI Password
and Default Xplornet SSID names used for?................................. 7
Connect the Xplornet Hub 2.0 to a Computer.......................8
Activate your Home Phone Service .............................................. 9
Connect the Xplornet Hub 2.0
to your Personal Wireless Router......................................... 10
Activate your Home Phone Service ............................................ 11
Set Your Own SSID Home Network Name and Passphrase..12-13
What is the SSID? ...................................................................... 12
Connect a Wireless Device to the Internet ................................. 14
Connection Troubleshooting...................................................... 15
Xplornet Hub Wi-FI FAQ’s.......................................................... 16
Router Features ......................................................................... 17
Xplornet Home Phone ........................................................ 18
Home Phone Features .......................................................... 18-19
Troubleshooting for Home Phone.........................................19-20
Important 9-1-1 Emergency Services ................................... 21
About Xplornet .................................................................. 22

.

Getting Started
Thank you for signing up with Xplornet. Your Xplornet Hub provides Home
Phone and Wi-Fi Router service.
This guide will help you set up your device. Just follow the easy step-by-step
instructions and start connecting to what matters to you.
XPLORNET HUB USER GUIDE 1

XPLORNET HUB USER GUIDE
Safety Precautions
Before connecting your Xplornet Hub, please read the following safety
precautions:
• Always use the power adapter that came with the device.
• Do not put anything on top of the unit.
• Keep the Xplornet Hub dry, clean and well-ventilated.
• Use a soft, dry cloth to clean the device – do not use liquid or spray to
clean it.
• Keep the air vent clean and clear of debris and keep all liquid away from
the device’s surface. Should anything fall into the Xplornet Hub through
the air vent, it could result in fire or damage to the device.
• To avoid injury, do not open the Xplornet Hub. Tampering with the
device could void your warranty.
• To prevent unauthorized access into your Wi-Fi network, we recommend
you setup a secure SSID connection with a unique password. Please
review page 12 for a step by step guide.
2

XPLORNET HUB USER GUIDE
Xplornet Hub
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network Cable
RJ-11 Telephone Cable
3
In the Box
You will find the following items included:
If any parts are missing, please contact Xplornet Support:
By Email: [email protected]
By Phone: [phone]

XPLORNET HUB USER GUIDE4
Indicators
The following indicators are arranged across the top of the Xplornet Hub.
WLAN refers to the wireless local area network, also known as WiFi. The WiFi
function is available only when the Wi-Fi Router service is activated.
WPS refers to the Wi-Fi Protected Setup™, a feature that lets you easily
connect WPS-supported client devices (such as wireless printers) to your router
wirelessly.
LED Indicator Status Description
Power
Solid Green Hub is powered on
Solid Red Hub is not working
Off Hub is powered off
Broadband
(The WAN link
is established)
Solid Green The link is activated
Flashing Green Data is being transmitted
Off The equipment is not powered on or the WAN port is disabled
Internet
Solid Green The connection is established and a correct IP address obtained
Solid Red Internet connection failed
Flashing Green Data is being transmitted
WLAN
Solid Green The WLAN RF switch is on
Flashing Green Data is being transmitted
Off Hub is not powered on or the WLAN RF switch is off
WPS
Solid Green WPS access is successful. This solid-on light will be automatically
off after 5 minutes
Fast Flashing Green The WPS has an error
Slowly Flashing
Green WLAN is being accessed
Off No WPS access or the WPS access to the terminal exceeds
5 minutes
Phone
Solid Green Hub has registered on the VoIP network
Flashing Green Indicates when the associated telephone is off-hook
Off Hub is not powered on or not been registered on the VoIP
network
USB
Solid Green The USB interface is connected and operating in host mode,
but no data is being transmitted
Flashing Green Data is being transmitted on the interface
Off Hub is not powered on or the USB interface is not connected

XPLORNET HUB USER GUIDE 5
Ports and Buttons
Power plug, on/off switch and ports are located on the back and side of the
Xplornet Hub.
Side
Buttons Description
USB USB2.0 host port in right panel: Used for the
USB storage device, or printer
On/Off Power switch. Power on or power off the Hub
Back
Ports Description
Phone1~Phone2 RJ-11 port is used to connect to the phone through the telephone line
LAN1~LAN4
RJ-45 port is used to connect the modem to computer or other network
devices
WAN RJ-45 port is used to connect to your Xplornet modem
WPS WLAN Protected Setup
Reset
Reset button should not be used unless advised by an Xplornet
representative. This button is used to restore the factory default settings
when pressed for more than 5 seconds.
WLAN Turn the WLAN on or turn off
Power Power supply port is connected to the power adapter

XPLORNET HUB USER GUIDE
6
Connecting Your Xplornet Hub
The Xplornet Hub is your main connection point for your Xplornet Internet
service. These steps will guide you in the setup of the Xplornet Hub.
The Xplornet Hub should be the only device directly attached to the
Xplornet service modem.
COMPLETE SETUP:
1USB interface
2On/Off button
3Phone interface
4LAN interface
5WAN interface
6WPS button
7WLAN button
8Power port
7 863 4 5
Modem
Computer
AC
Power
Adapter
Phone
1
2

Record Your Xplornet Hub 2.0 GUI Password
Before you start connecting cords and plugs be sure to first record or take
a photo the last four digits of the D-SN number found on the back of
your Xplornet Hub.
What are the Xplornet Hub 2.0 GUI Password and Default
Xplornet SSID names used for?
XPLORNET HUB USER GUIDE 7
Xplornet Hub 2.0 GUI
Password
Example: admin0340
2.4 GHz SSID Default
5 GHz SSID Default
Xplornet Default SSID
Names
Xplornet Hub 2.0 GUI
Password
You use the combination of the last 4 numbers of your
Xplornet Hub 2.0 D-SN serial number with admin, for
example:
admin0340 , to login to your Xplornet Hub
2.0 GUI
Your Xplornet Hub 2.0 GUI is where you can reset your
Home Network name (SSID) and Wi-Fi Protected Access
(WPA) passphrase which are used to connect wireless
devices to the Internet.
For instructions see,
Set Your Own SSID Home
Network Name and Passphrase, Page 12
Xplornet Default SSID
Names
You look for the SSID Name (your Home Network
name) in your wireless device’s Wi-Fi settings to
make the connection.
To get you started, Xplornet provides you with default
SSID names and WPA passphrases (listed as WLAN
Security on the sticker) for both your 2.4 and 5 GHz
channels. We recommend that you change these
default settings.
For instructions see,
Connect a Wireless Device to
the Internet, Page 14
My Xplornet Hub 2.0 GUI Password
Record the last four numbers of your serial number for your password:
GUI Browser URL 192.168.219.1
Username Admin
Password admin _____________

XPLORNET HUB USER GUIDE8
Connect the Xplornet Hub 2.0 to a Computer
If you wish to use your Personal Wireless Router for WiFi with your Home
Phone service, see next page.
1Disconnect your computer from the Xplornet Modem (Satellite) or
Power Adapter (LTE and WiMAX).
2Unplug your Modem or Power Adaptor from the electrical outlet, wait
30 Seconds then plug it back in.
3Plug one end of one of the yellow cables into the LAN port on the
Modem or Power Adaptor and the other to the red Xplornet Hub 2.0
WAN port.
Using the other yellow cable, connect one end into any of the four
yellow Xplornet Hub 2.0 LAN ports and the other end to your
Computer.
5For Xplornet Home Phone Customers Only
If you do not have an Xplornet Home Phone, please continue to Step 6.
Connect your telephone by attaching one end of the grey RJ-11 cable
to the green Xplornet Hub’s Phone1 port and the other end to your
telephone base unit.
Connect the small black power adaptor cord into the Power port on the
Xplornet Hub 2.0 and then plug the other end of the cord into a 120 volt
household outlet.
Power on your Xplornet Hub 2.0 by pressing the On/Off button on the
side of the unit.
Please wait for approximately 10 Minutes for the Xplornet Hub 2.0 to
complete software upgrading before using your Wi-Fi. When the
Xplornet Hub 2.0 Broadband, Internet, and WLAN LED
indicators are solid or flashing Green you can use your Wi-Fi Internet.
Xplornet
Hub 2.0
Modem
On/Off
3
5
6
7
4
Modem Computer
1
2
Phone 1 Port
Computer Xplornet
Home Phone

XPLORNET HUB USER GUIDE 9
Activate your Home Phone Service
9New Xplornet Home Phone Customers
Go to www.myxplornet.com and enter your User Name and
Password to login.
Existing Xplornet Home Phone Customers
Upgrading to Xplornet Hub 2.0 Wi-Fi: If you are upgrading to Xplornet
Hub 2.0 Wi-Fi from an Xplornet Hub (Home Phone) device, please call
1-866-841-6001 to ensure that your Home Phone service is transferred
to your new Xplornet Hub 2.0.
Exchanging the Xplornet Hub 2.0: If you are exchanging one Xplornet
Hub 2.0 for another Xplornet Hub 2.0 with no service changes, your
Home Phone is now ready for Phone calls.
10 Now you are ready to use your Xplornet Home Phone.
For more help on setting up or activating your Xplornet Home Phone
service, visit www.xplornet.com/support.

Connect the Xplornet Hub 2.0
to Your Personal Wireless Router
Only connect to your Personal Wireless Router if you do not wish to use
Wi-Fi through the Xplornet Hub 2.0.
1Disconnect your computer from the Xplornet Modem (Satellite) or
Power Adapter (LTE and WiMAX).
2Unplug your Modem or Power Adaptor from the electrical outlet, wait
30 Seconds then plug it back in.
3Plug one end of one of the yellow cables into the LAN port on the
Modem or Power Adaptor and the other end to the red Xplornet
Hub 2.0 WAN port.
Using the other yellow cable, connect one end into any of the four
yellow Xplornet Hub 2.0 LAN ports and the other end to the WAN
port on your Personal Wireless Router.
5For Xplornet Home Phone Customers Only
If you do not have an Xplornet Home Phone, please continue to Step 6.
Connect your telephone by attaching one end of the grey RJ-11 cable
to the green Xplornet Hub’s Phone1 port and the other end to your
telephone base unit.
Connect the small black power adaptor cord into the Power port on the
Xplornet Hub 2.0 and then plug the other end of the cord into a 120 volt
household outlet.
Power on your Xplornet Hub 2.0 by pressing the On/Off button on the
side of the unit.
Please wait for approximately 10 Minutes for the Xplornet Hub 2.0 to
complete software upgrading before using your Wi-Fi. When the
Xplornet Hub 2.0 Broadband, Internet, and WLAN LED
indicators are solid or flashing Green you can use your Wi-Fi Internet.
XPLORNET HUB USER GUIDE10
Xplornet
Hub 2.0
Modem
On/Off
3
5
6
7
Modem Computer
1
2
Phone 1 Port
Personal
Wireless
Router
Xplornet
Home Phone
4

XPLORNET HUB USER GUIDE 11
Activate your Home Phone Service
9New Xplornet Home Phone Customers
Go to www.myxplornet.com and enter your User Name and
Password to login.
Existing Xplornet Home Phone Customers
Upgrading to Xplornet Hub 2.0 Wi-Fi: If you are upgrading to Xplornet
Hub 2.0 Wi-Fi from an Xplornet Hub (Home Phone) device, please call
1-866-841-6001 to ensure that your Home Phone service is transferred
to your new Xplornet Hub 2.0.
Exchanging the Xplornet Hub 2.0: If you are exchanging one Xplornet
Hub 2.0 for another Xplornet Hub 2.0 with no service changes, your
Home Phone is now ready for Phone calls.
10 Now you are ready to use your Xplornet Home Phone.
For more help on setting up or activating your Xplornet Home Phone
service, visit www.xplornet.com/support.

XPLORNET HUB USER GUIDE12
Set Your Own SSID Home Network Name and Passphrase
Before you connect a wireless device to your Xplornet Hub 2.0, we recommend that
you first change the default Xplornet SSID Name and WPA Passphrase (listed as WLAN
Security on the sticker) (See Record Your Xplornet Hub 2 GUI Password, Page 7) to
your own Name and Passphrase. The SSID is the unique name of your Home Network
that you look for whenever you want to connect a wireless device to the Internet.
You find the name of your network in the Wi-Fi settings of your device.
1Disconnect your personal wireless router from the Xplornet Modem or
Power Adapter if you have one.
2Ensure the yellow Ethernet cord is securely connected from the Xplornet
Hub 2.0 yellow LAN port to your computer.
3Type the IP address 192.168.219.1 into your Internet browser and press
Enter on your keyboard to open the Xplornet Hub 2.0 GUI.
4To login, enter the Username: admin and Password: adminXXXX
(last 4 numbers of your serial number) found on the back of your
actual Hub and press Login.
What is the SSID?
Your Xplornet Hub 2.0 uses 2.4 GHz and 5 GHz channels that send and
receive signals to and from your wireless devices. These two channels make
up your Home Network. The SSID (Service Set Identifier) is the technical term
for the Network names given for these two channels.
To connect to the Internet, your wireless device scans for your SSID (Network)
name which appears in the Networks list of your wireless device’s Wi-Fi
Settings. You complete the connection to your Network by selecting one
of the SSIDs from the list. For example, a default Xplornet SSID name could
appear as XCI_a2fdfxv5-5G. The 2.4 and 5 GHz SSID entries in the GUI are the
security settings for your two Network channels.
Example Password: admin0340

XPLORNET HUB USER GUIDE
Set Your Own SSID Home Network Name and Passphrase (cont’d)
5On the right of the Xplornet Home screen, click WLAN Setting to open
the WLAN SSID Configuration section.
6In the SSID1 (2.4GHz) section, change the default Xplornet SSID Name
(your Xplornet Hub 2.0 name) and the WPA Passphrase to your own
SSID name and password, then press the Apply button to complete the
changes.
To open the SSID5 (5 GHz) channel click on SSID5 (5GHz).
To make it easy to find your Hub’s name on your wireless device, use the
same SSID Name and WPA Passphrase for each of the channels. Please
record these and keep them in a safe place.
13

XPLORNET HUB USER GUIDE14
Connect a Wireless Device to the Internet
1Ensure that your devices are within range of the Wi-Fi connection
(and inside the home). Also ensure that the Ethernet cord is securely
connected from the Xplornet Hub 2.0 LAN port to your computer.
2On the back of your Xplornet Hub 2.0, locate your default SSID names on
the white sticker. If you have already changed the SSID name, locate that.
You can chose to connect to either the 2.4 GHz or 5 GHz channel.
3On the wireless device you wish to connect, locate Wi-Fi settings then
look for the SSID name of your Xplornet Hub 2.0 and press Connect. You
will be prompted to enter your WLAN Security passphrase, which is also
located on the same sticker at the back of your Xplornet Hub 2.0 unless
you have already changed it.
4You should now be connected to Wi-Fi Internet. Remember to store your
password somewhere secure for your convenience.
Which SSID should I connect to?
You can connect to either SSID *. The 2.4 GHz is best suited for wireless
devices that are more than 1.5 Meters (5 FT) from the Xplornet Hub 2.0.
The 5 GHz is best suited for wireless devices that are 1.5 Meters (5 FT) or less
from the Xplornet Hub 2.0.
* Not all wireless devices support 5 GHz and you may not see your 5 GHz
SSID5 in your device’s Wi-Fi Settings.

XPLORNET HUB USER GUIDE 15
Connection Troubleshooting
To maximize your Wi-Fi connection:
• Reduce the number of walls and ceilings between your Hub and other network
devices
• Place Hub upright with lights facing towards the centre of the home
• Keep at least 6 feet away from electrical devices or components that generate
interference like a microwave oven, home security system or blue tooth devices
• Ensure that the Broadband, Internet and WLAN lights are green
• If there are no lights working on the device, please ensure that you have inserted
the black power adapter into a known working power socket.
• Ensure the Hub has been powered “On” (the switch on the side panel is pressed
down)
• Check that all cables are inserted into the correct port

XPLORNET HUB USER GUIDE16
Xplornet Hub Wi-Fi FAQ’s
How many devices can be connected wirelessly to the Xplornet Hub at the
same time?
There is no limit to the number of wirelessly connected devices to the Hub, however,
Wi-Fi performance could degrade if there are large number of devices connected at
the same time.
What should I do if I can’t find my SSID name?
If the original or updated SSID name is not visible within your network settings,
check that the SSID has not been hidden. To unhide it, login to the Router while your
Router is connected by clicking “Local Network”, “WLAN”, “WLAN Basic”, “WLAN
SSID Configuration” and then turning “Hide” off. If you are still unable to find your
SSID name, restart your computer.
One of my devices won’t connect to Wi-Fi – what should I do?
Check to see if the “WLAN” light is on and green. If not, please make sure the Wi-Fi
button on the side of the Hub is turned to “ON”.
To troubleshoot a specific device, please ensure that the device is connected to the
correct SSID. If it is not, please disconnect and connect to the SSID of the Xplornet
Hub 2.0.
My devices are connected, but I can’t access the Internet – what should I do?
Ensure the “Broadband” light is on (green) on the Hub. If the light is not on, you will
need to test your Internet connection through a hard-wired connection. Using the
yellow Ethernet cable, connect one of the “LAN” ports on the Hub to your computer.
This will confirm if you have a connection to the Internet. If you do not have an
Internet connection, check that your modem and Internet equipment are properly
plugged in and connected.
What should I do if my Hub 2.0 stops working?
Please power cycle the Hub by unplugging the black AC power adaptor for 30
seconds, and then plugging it back in.