Zayo Analog Phone User manual

Analog Phone User Guide
Analog Phone User Guide

Analog Phone User Guide
Table of Contents
Table of Contents ......................................................................................................................2
Introduction...............................................................................................................................3
The Cisco 7940/7960 IP Phone......................................................................................Error! Bookmark not defined.
Web Portal .................................................................................................................................3
Telephony Toolbar....................................................................................................................3
ocument Format.....................................................................................................................3
Feature Functionality................................................................................................................4
Account Codes - Veri ied ....................................................................................................................................................... 4
Account Codes - Unveri ied................................................................................................................................................... 4
Ad-Hoc Con erence Calling................................................................................................................................................... 4
Call Forward Always................................................................................................................................................................ 5
Call Forward Busy.................................................................................................................................................................... 5
Call Forward No Answer........................................................................................................................................................ 5
Call Park .................................................................................................................................................................................... 6
Call Park Retrieve..................................................................................................................................................................... 6
Call Pickup ................................................................................................................................................................................ 6
Directed Call Pickup................................................................................................................................................................ 6
Call Return ................................................................................................................................................................................ 7
Call Trans er – Blind ............................................................................................................................................................... 7
Call Trans er – Consult ........................................................................................................................................................... 7
Call Trans er – To Voicemail................................................................................................................................................. 7
Call Waiting............................................................................................................................................................................... 7
Cancel Call Waiting Per Call................................................................................................................................................... 8
Caller ID Blocking Per Call.................................................................................................................................................... 8
Caller ID Delivery Per Call..................................................................................................................................................... 8
Dialing........................................................................................................................................................................................ 9
Do Not Disturb........................................................................................................................................................................ 9
Hold ........................................................................................................................................................................................... 9
Last Number Redial................................................................................................................................................................. 9
Speed Dial 100........................................................................................................................................................................ 10
Speed Dial 8............................................................................................................................................................................ 10
Voicemail................................................................................................................................................................................. 10

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Introduction
The purpose o this document is to in orm Zayo Managed Services users on how use an Analog Phone with their
Hosted PBX Service. Each eature available with the Pro essional Seat will be described along with instructions on
how to use the eature. Some users may not have all o the unctionality described in this document. Seat type
purchased determines which eatures are available.
Web Portal
The Zayo Managed Services Web Portal is a robust online tool used to con igure calling eatures such as do-not-
disturb and selective call orward. While most eatures can be activated using the phone, you may want to explore
the Web Portal to ully enjoy all o the power ul call management tools available. Please see your company’s
Administrator or access to the Web Portal.
Telephony Toolbar
The Telephony Toolbar is a so tware application or Microso t Outlook, Microso t Internet Explorer, or Mozilla
Fire ox and can be used to con igure calling eatures such as do-not-disturb and call orward, and can also be used
or a wide variety o click to call eatures. The Telephony Toolbar complements the Web Portal and allows users
easy access to o ten used calling eatures. Please see your company’s Administrator or more in ormation on the
Telephony Toolbar.
Document Format
Below is an example o how each eature will be presented and examined in this document.
FEATURE NAME
AN
ESCRIPTION
STEP BY STEP
INSTRUCTIONS
FOR EXTEN E
FEATURE
FUNCTIONALITY
STEP BY STEP
INSTRUCTIONS
FOR USING THE
FEATURE

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Feature Functionality
Account Codes - Verified
Requires a user to enter a unique number that identi ies to which account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Dial the NUMBER o the party you wish to call.
3. An IVR will instruct you to enter your Account Code.
4. Once your code is entered the call will connect.
Extended Functionality
A user can turn a particular account code on or a sustained amount o time by using a star code.
Sustained Account Code Activation
1. GO OFF HOOK.
2. Press *47.
3. An IVR will instruct you to enter your Account Code.
Sustained Account Code Deactivation
1. GO OFF HOOK.
2. Press *37.
Account Codes - Unverified
Allows a user to enter a unique number to identi y to what account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Press *02.
3. An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal
dial tone.
4. Dial the NUMBER o the party you wish to call.
Ad-Hoc Conference Calling
Enable a user to make a three-way call with two other parties in addition to themselves.
Using the Feature
1. During a call, press the FLASH button.
2. This will place the caller on hold.
3. You will hear a dial tone.

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4. Dial the NUMBER o the party you wish to add to the con erence.
5. When the party answers, press the FLASH button to add them to the call.
Call Forward Always
Enable a user to redirect all incoming calls to another phone number. Users have the option to activate and
deactivate the service by using the so t keys, or by dialing a eature code.
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *72
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *73
Call Forward Busy
Enable a user to redirect calls to another destination when the user’s line is busy.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *90
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *91
Call Forward No Answer
Enable a user to redirect calls to another destination when an incoming call is not answered within a speci ied
number o rings. Normally, a call would be directed to a user’s voicemail.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *92
3. Follow the IVR instructions.

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Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *93
Call Park
Enables a user to place a call on hold and allow a user to pick the call up at another phone.
Using the Feature
1. During an active call, press the FLASH button. This will place the caller on hold.
2. Press *68.
3. Follow the IVR instructions.
Call Park Retrieve
This eature enables a user to pickup a call that has been placed on hold using the Call Park eature.
Using the Feature
4. GO OFF HOOK
5. Press *88.
6. Follow the IVR instructions.
Call Pickup
This eature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in
the same ‘pickup group’ with the user activating the eature. Pickup groups are pre-con igured by the System
Administrator.
Using the Feature
1. GO OFF HOOK
2. Press *98.
irected Call Pickup
This eature enables a user to pickup a call that is coming in on another user’s line without being speci ically
assigned to a common group. The other user’s line must also have the Directed Call Pickup eature assigned to it.
Using the Feature
1. GO OFF HOOK
2. Press *97 plus the extension that you wish to pickup.

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Call Return
Allows a user to call back the last number that called their line, regardless o whether or not the phone was
answered.
Using the Feature
1. GO OFF HOOK
2. Press *69.
Call Transfer – Blind
Allow incoming calls to be trans erred to another line without consultation with the receiving party.
Using the Feature
1. Press the FLASH button to initiate the trans er.
2. Dial the NUMBER you want to trans er the call to.
3. WAIT or the phone to ring.
4. Hang up to complete the trans er.
Call Transfer – Consult
Allow incoming calls to be trans erred to another line with consultation with the receiving party.
Using the Feature
1. Press the FLASH button to initiate the trans er.
2. Dial the NUMBER you want to trans er the call to.
3. WAIT or the phone to ring.
4. Stay on the line to announce the trans er, then HANG UP.
Call Transfer – To Voicemail
Allow incoming calls to be trans erred to any user’s voicemail.
Using the Feature
To Transfer a call directly to voicemail
1. During the call, Press the FLASH button.
2. Dial *55+EXTENSION.
Call Waiting
This eature enables a user to answer a call when engaged in another call. When a second call is received while a user
is engaged in a call, the user is in ormed via a call waiting tone.

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Using the Feature
Retrieving the Second Call
1. Press the FLASH button.
Getting Back to the First Call
1. Press the FLASH or the irst call.
Cancel Call Waiting Per Call
Allow users to turn o call waiting on a call-by-call basis.
Using the Feature
1. GO OFF HOOK.
2. Press *70. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMBER o the party you wish to call.
Caller I Blocking Per Call
Allow users to block their caller ID on a call-by-call basis.
Using the Feature
1. GO OFF HOOK.
2. Press *67. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMBER o the party you wish to call.
Caller I elivery Per Call
Allow users to deliver their caller ID on a call-by-call basis when they have turned on the Caller ID Blocking eature
within the Web Portal.
Using the Feature
1. GO OFF HOOK.
2. Press *65. You will hear a stutter dial tone then a normal dial tone.
3. Dial the NUMBER o the party you wish to call.

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ialing
Enable a user to make a call to another party.
Using the Feature
lacing a Call
1. Pick up HAN SET or press the NEWCALL so t key.
2. Enter the number you wish to call.
3. Press the IAL so t key, or wait to connect.
o Not isturb
Allow users to set their station as unavailable so that incoming calls are given a busy treatment. Depending on how
the user has set up their busy treatment, the callers will be directed to voicemail or orwarded to another line.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *78
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *79
Hold
Allows user to place a call on hold and retrieve it.
Using the Feature
Activate: Using the Soft Keys
1. During the call, press the FLASH button.
2. Do not hang up the phone, this will disconnect the call.
3. To return to the call, press the FLASH button again.
Last Number Redial
Allow the user to redial the last number dialed with a eature code or a button.
Using the Feature
1. Go OFF HOOK
2. Press *07.

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Speed ial 100
Allow a user to use a eature code and 2 digits to complete a call.
Using the Feature
Configure
5. GO OFF HOOK.
6. Press *75. You will hear a stuttered dial tone then a normal dial tone.
7. Using the KEYPA Enter the Speed Dial 100 Code 00-99 plus the NUMBER you want to associate
with it and then press the # key.
8. The IVR will noti y you whether or not the programming was success ul.
Use
1. Go OFF HOOK.
2. Press #
3. Press the Speed Dial 100 Codes 00-99.
Speed ial 8
Allow a user to hit only one button to complete a call.
Using the Feature
Configure
1. Go OFF HOOK.
2. Press *74. You will hear a stuttered dial tone then a normal dial tone.
3. Using the KEYPA Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate with it
and then press the # key.
4. The IVR will noti y you whether or not the programming was success ul.
Use
1. Go OFF HOOK
2. Press the Speed Dial 8 Code 2-9 using the KEYPA .
Voicemail
Allow a user to hear messages le t in their voicemail box.
Using the Feature
From your desk phone
1. Dial the number o your Extension.
2. Enter your PASSWOR .

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3. To navigate, ollow the IVR choices.
From Outside the Office:
1. Dial your phone NUMBER.
2. When the voice mail system answers, press the * key.
3. Enter your PASSWOR .
4. To navigate, ollow the IVR choices.
Menu
Key
Save #
Delete 7
Replay Message / Skip Envelope 2
Fast Forward 3
Rewind 4
Play Message Envelope 5
Call Back Sender 8
Go to Menu 2 9