Zendure SuperBase Pro 2000 User manual

SuperBase Pro 2000
User Manual

Read all safety guidelines, warnings and other product information in this
manual carefully, and read any labels or stickers attached to the product
before using. Users take full responsibility for the safe usage and operation
of this product. Familiarize yourself with relevant regulations in your area.
You are solely responsible for being aware of all relevant regulations and
using Zendure products in a way that is compliant.
Keep this manual for future reference.
Specifications
Safety Guidelines
Getting Started
3.1 Interface
3.2 Display
3.3 General Product Usage
3.4 AC Recharging
3.5 Solar Recharging
3.6 Car Recharging
3.7 Cell Network & GPS
3.8 Zendure App
3.9 AmpUp Mode
3.10 Sleep Mode
3.11 Offline UPS
FAQs
Troubleshooting
What’s in the Box
Storage & Maintenance
DISCLAIMER
CONTENTS
1
2
3
4
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5
6
8
9
10
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* The EU version has 4 AC Outlets
**136W refers to the combined maximum output power of the Car Outlet and
the DC5521 ports together.
1. Specifications
General
Weight
Dimensions
Capacity
Wi-Fi
Cell Network & GPS
Outputs
AC (6*)
USB-C (4)
Car Charger (1)
DC5521 Output (3)
≈ 46.5lbs / 21.2kg
17.5 × 10.5 × 13.8in / 446 x 276 x 352mm
2,096Wh (44.8Ah/46.8V)
Supported
Supported
Pure Sine Wave, rated 2,000W (surge 4,000W),
100-120V~50/60Hz (US, JP version)
or 220-240V~50/60Hz (Other versions)
USB-C1/2: 5-20V, 100W Max Each
USB-C3/4: 5-12V, 20W Max Total
13.6V 10A, 136W** Max
13.6V 10A, 136W** Max Total
Inputs
AC Charge
Solar Charge
Car Charge
1,800W Max,
100-120V~50/60Hz (US, JP version)
or 220-240V~50/60Hz (Other versions)
12-60Vmp DC, 600W Max via XT60 input
60-160Vmp DC, 1,800W Max via AC input
Supports 12V/24V 10A Battery
Battery
Cell Chemistry
Warranty
Cycle Life
Li-NMC
2 years
3,000 cycles to 60%+ capacity
2

2.1 Usage
1.Store product in a cool and dry place.
2.Do not dispose of the product in heat or fire.
3.Do not expose to moisture or submerge it in liquid.
4.Do not use around strong static electricity or magnetic fields.
5.Do not disassemble the product. Consult official Zendure channels when
service or repair is required. Incorrect disassembly or reassembly may result
in a risk of fire or injury to persons.
6.When using the product, please strictly follow the operating environment
temperature range specified in the user manual. If the temperature is too
high, it may result in a fire or explosion; if the temperature is too low, the
product performance may be severely reduced, or the product may cease to
work.
7.Do not block or obstruct the fan during use or place the product in an
unventilated or dusty area.
8.Ensure the product is not hit, dropped, or heavily vibrated. Securely fasten
the product when transporting to avoid damage. If severely damaged, turn
off the power source immediately and discontinue using the product.
9.If you accidentally drop the product into water during use, please place it in
a safe open area, and stay away from it until it is completely dry. The dried
product should not be used again and should be properly disposed of
according to the Disposal Guide section of this manual.
10.Only clean the ports with a dry cloth.
11.Place on a flat surface to keep the product from falling over. If the product is
overturned and severely damaged, turn it off immediately, place the battery
in an open area, keep it away from people and combustibles, and dispose of
it in accordance with local laws and regulations.
12.Keep out of reach of children and pets.
Temperature
Optimal Operating Temperature
Discharge Temperature
Charge Temperature
-4°F to 140°F (-20°C to 60°C)
32°F to 110°F (0°C to 45°C)
Storage Temperature
32°F to 110°F (0°C to 45°C)
59°F to 95°F (15°C to 35°C)
2. Safety Guidelines
3

2.2 Disposal Guide
1.When possible, fully discharge the battery before disposing of it.
Consult your local laws on battery recycling and disposal.
2.If the battery cannot be fully discharged due to product failure,
contact a professional battery recycling company for further
processing.
3.When disposing of secondary cells or batteries, keep cells or
batteries of different electrochemical systems separate from each
other.
3.1 Interface
3. Getting Started
Overload Switch
XT60 Input
AC Input
Grounded Screw & LED
Display
AC Outputs
Car Output
LED Light
USB-C Outputs
DC Outputs
4

After the DC Power Button has been pressed for 3
seconds, the cell network icon will flash to
indicate the product is connecting to a mobile
network. If there is no network available, the icon
will keep flashing; after a successful connection,
the icon will remain on.
Error Warning
High Temp Warning
Low Temp Warning
Sleep Mode
Fans
Wi-Fi Reset Button
DC Power Button
DC Out
USB-C Out
Overload Warning
Wi-Fi
Auto-Off Disabled
UPS Ready
AC Power Button
Power Factor
Remaining (Recharging) Time
AC Frequency
Power Ring
AmpUp Mode
PVMax
GridFlow
Cell Network
Current Input
Current Output
AC On
3.2 Display
Power Button & Display ON/OFF
Power Ring Indicator The ring fills up as the battery is charging. If the
product is at 5% charge or less, the ring will flash.
Wi-Fi Status
After the Wi-Fi Reset Button has been pressed for 3
seconds, the Wi-Fi icon will flash to indicate the
product is ready for pairing. Connect the product
with the app, either by (1) finding the product on
your phone's Wi-Fi connections or (2) connecting the
product to the internet. If the former, the icon will
keep flashing; if the latter, the icon will remain on
constantly.
Cell Network Status
5

3.3 General Product Usage
Press for 1s to Turn On, Long Press for 3s to Turn Off
Startup, Power Off, Display On
Press the Power Button for 1 second to turn on the product; the Display will
light up and the power ring indicator will display.
The Display will automatically turn off after 1 minute of idle operation. You
can change this through the Zendure App. When the product senses any
load change or other changes to its operations, the Display will
automatically light up.
To power off the product, press and hold the Power Button for 3 seconds.
The default product standby time is 1 hour. With other buttons turned off
and no other load access for 1 hour, the product will automatically shut
down. The standby time can be set in the Zendure App.
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AC Output Port
With the device powered on, briefly press the AC Power Button. The AC Power
indicator will illuminate. Briefly press
the AC Power Button again to turn it off.
To change 50Hz or 60Hz, press and hold the AC Power Button for 3 seconds.
The default standby time of the AC Output port is 1 hour. Without any load for
1 hour, the AC Power will automatically turn off.
Please turn off AC Output power when not in use to reduce energy
consumption.
DC Output Port
With the device powered on, briefly press the DC Power Button. The DC
Power indicator will illuminate. Briefly press the DC Power Button again to
turn it off.
The default standby time of the DC Output port is 1 hour. Without any load
for 1 hour, the DC Power will automatically turn off.
Please turn off DC Output power when not in use to reduce energy
consumption.
AC
DC
7

3.4 AC Recharging
You can set the charging power in the Zendure App.
Please use the AC Charging Cable included in the package for fast charging.
Do not use other cables to charge. Plug directly into an AC wall outlet and
make sure that the wall outlet and circuit are rated for more than 15A.
Otherwise, reduce the unit charging speed via the Zendure App. Zendure
assumes no responsibility for any consequences of product misuse,
including but not limited to charging with an unsuitable wall outlet, circuit,
or power cable.
Zendure’s GridFlow fast charge technology is specifically for AC
recharging, offering 1,800W of maximum input power. This limit can be
modified in the Zendure app. In case of unusual situations where the AC
input current remains higher than 20A, the AC input port will initiate a
self-protection function, and the Overload Switch on the product will
automatically pop up. After confirming that there is no product failure,
you can press the Overload Switch to resume charging.
1800W Max
GridFlow
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Users can connect solar panels in series as shown in the figure to
recharge the product. The product supports 12-160Vmp DC input, 11A
max current, and 1,800W max charging power.
3.5 Solar Recharging
When using Zendure 200W Solar Panels (sold separately) to charge the
product, please follow the instructions that come with the solar panels.
Before connecting a solar panel, please ensure that the solar panel’s
output voltage is within 75Voc via XT60 input or 200Voc via AC input to
avoid damaging the product.
1,800W Max via AC Input, 60-160Vmp DC, PVMax MC4 Connector
-
-+-
+-
+-
+-
+-
+-
+-
+-
+
+
600W Max via XT60 Input Port, 12-60Vmp DC
XT60 Connector
MC4 Connector
+ +
+
-
+
-
- -
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3.6 Car Recharging
Users can recharge the product through the car cigarette lighter socket.
This product supports 12V/24V car chargers with a 10A default charging
current.
Please recharge using the car charger only while the car’s engine is
running, to avoid draining your car’s battery. In addition, please make
sure that the cigarette lighter port of the Car Outlet and the Car Charger
Input Cable (not included) are in good condition. Zendure assumes no
responsibility for any loss, damage, or injuries caused by misuse.
3.7 Using Cell Network & GPS
To activate or deactivate the cell network connection, press and hold the
DC Power Button for 3 seconds. This will also activate GPS services.
You can manually turn off the cell network or GPS services in the
Zendure App.
The signal strength of cell networks and GPS services can vary. If you
have any questions, please contact the Zendure team for support.
3.8 Zendure App
The Zendure App gives users the ability to control and monitor their
Zendure power stations remotely.
Read the Zendure App user guide and access the download link here:
https://app.zendure.com/download
Privacy Policy
By using Zendure Products, Applications and Services, you consent to
the Zendure Terms of Use and Privacy Policy, which you can access via
the "About" section of the "User" page in the Zendure App.
120W Max
Car Charger
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3.9 AmpUp Mode
With Zendure AmpUp technology, the product can power a 3,000W max
device while the rated output power remains 2,000W, avoiding operation
failure due to overload protection.
You can turn on AmpUp Mode in the Zendure App.
AmpUp Tips:
1.AmpUp is not available when the AC output is turned on in a recharging
state (in bypass mode).
2.AmpUp is not applicable for all electrical appliances; it’s incompatible with
appliances that have strict voltage requirements and a rated power over
2,000W. Appliances with voltage protection (such as precise instruments)
are not supported. AmpUp mode is more suitable for heating devices. When
using AmpUp with an untested device, please monitor its performance for
any irregularities.
3.10 Sleep Mode
With Sleep Mode activated, SuperBase Pro will reduce the input power,
deactivate the ambient light, and turn off all sounds.
You can turn on Sleep Mode in the Zendure App.
Any changes to input power setting, light, sound or standby time of the
display will deactivate Sleep Mode.
3.11 Offline UPS
This product supports offline UPS. When you connect the grid power to the AC
Input Port of the product through an AC cable, you can power electrical
devices through the AC Output Port (AC power will come from the grid and not
the power station in this situation). In case of a sudden blackout, the product
can automatically switch to the battery-powered supply mode within 13ms. As
an offline UPS, this function does not support 0ms switching. Please do not
connect the product to any device that requires 0ms UPS, such as data
servers and workstations. Please test and confirm compatibility before using
the product as a UPS. We recommend that you only charge one device at a
time and avoid using multiple devices simultaneously to avoid triggering
overload protection. Zendure assumes no responsibility for any device failures
or data losses caused by misuse of this product.
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4. FAQs
1.What kind of battery does this product use?
This product uses high-quality Li-NMC batteries.
2.What devices can the product’s AC output port power?
With 2,000W rated power and 4,000W peak power, the product’s AC
output port can power most household appliances. Before you use it, we
recommend that you confirm the power requirements of your appliances
and ensure the total power of all loaded appliances is lower than the rated
power.
3.How long can the product charge or power my devices?
The remaining discharge time is shown on the product’s Display, which can
be used to estimate the charging time of most appliances with stable
power usage.
4.Can the firmware be upgraded?
The firmware including ARM, DSP, IoT and BMS can be upgraded online
through Zendure App.
5.How do I clean the product?
Please gently wipe it with a dry, soft, clean cloth or paper towel.
6.How should I store the product?
Before storing, please turn off the product, then store it in a dry, ventilated
place at room temperature. Do not place it near water sources. For long-
term storage, please discharge the battery to 30% and recharge it to 60%
every three months to extend its battery life.
7.Can I bring the product on a plane?
No, this product is not permitted aboard aircraft.
5. Troubleshooting
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Indicator
(Flash) Troubleshooting
Issue
Normal operation will be resumed automatically
after you remove the overloaded device and
restart the product. Electrical appliances should
be used within rated power.
Overload Protection
High Temperature Protection
Low Temperature Protection
Error Warning
It can be resumed automatically after the battery
cools down.
It can be resumed automatically after the battery
temperature rises above 32°F (0°C).
Contact Zendure Customer Service for further
information

7. Storage & Maintenance
1.Ideally, use and store the product between 59°F and 95°F or 15°C and 35°C,
and always keep it away from water, intense heat, and sharp objects. Do
not store in temperatures above 110°F (45°C) or below 32°F (0°C) for an
extended period.
2.Storing a battery with a low charge for a long period shortens its lifespan.
SuperBase Pro mitigates the damage by putting the battery into
hibernation mode. To get the most out of the battery, make sure it is about
60% charged before putting SuperBase Pro into long-term storage. Once
every three months, discharge the battery to 30% and recharge it back to
60%.
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6. What’s in the Box
Quick Guide Accessory Pouch
MC4 to AC Cable 3mAC Cable 1.5mMC4 to XT60 Cable 3m
Warranty Card
USB-C to USB Adapter
SuperBase Pro 2000