ZOEYLINK A-7V User manual

Notices Information
1
A-7V Video Phone
User Manual
Version 5.42.1.0.X
May. 2022

Notices Information
2
Notices Information
Copyright
Copyright © 2022 Zoeylink Innovation (Shenzhen) Co., Ltd. All rights reserved.
Zoeylink owns all the rights to modify and copy this document at any time. And all the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, transmitted by the third parties for any purposes
without the express written permission of Zoeylink.
When this document is made available on www.zoeylink.com, Zoeylink gives its right to
download and print copies of this content only for private use as a user manual. No parts
shall have the right to alter, modify or use as commercial means without prior written
permission from Zoeylink.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may
damage the phone.
This phone is only for indoor use.And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.

Notices Information
3
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
damage the surface or internal electronics of the phone.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
WARNING:Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
*RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator & your body.

Table of Content
4
Table of Content
Notices Information..............................................................................................................2
Copyright ......................................................................................................................2
Safety Instructions........................................................................................................2
WEEE Warning.............................................................................................................2
Cleaning........................................................................................................................3
FCC Statement.............................................................................................................3
Table of Content...................................................................................................................4
Before You Begin.................................................................................................................8
Getting Started.....................................................................................................................9
Packing List ..................................................................................................................9
Phone Installation.......................................................................................................11
Hardware Components Preview.................................................................................12
Idle Screen..................................................................................................................13
Initialization Process...................................................................................................14
Status..........................................................................................................................14
Registration.................................................................................................................14
Getting Familiar with Your Phone......................................................................................17
Icon Preview...............................................................................................................17
LED and Icon Instruction............................................................................................19
Power Indicator LED...........................................................................................19
Line Icon (Line Key set as Line)..........................................................................19
BLF or BLF List Key Icon ( Line/Line Key set as BLF).......................................19
Shared Line Icon.................................................................................................20
User Interface.............................................................................................................20
Call Features......................................................................................................................21
Basic Call Features ....................................................................................................21
Place a Call.........................................................................................................21
Place a Video Call...............................................................................................23
End a Call............................................................................................................23
Redial a Call........................................................................................................23
Receive a Call.....................................................................................................24
Incoming Call Show Mode ..................................................................................24
Auto Answer........................................................................................................24
Call Hold/Resume ...............................................................................................25
Call Transfer........................................................................................................25
Call Conference...................................................................................................28
Call Forward........................................................................................................28
Call Return ..........................................................................................................30
Call Waiting Tone.................................................................................................31
Call Mute.............................................................................................................31
DND.....................................................................................................................32

Table of Content
5
Hot Line...............................................................................................................32
Auto Redial..........................................................................................................33
Advanced Call Features.............................................................................................33
Call Pickup ..........................................................................................................33
Group Pickup.......................................................................................................34
Call Park..............................................................................................................35
Busy Lamp Field (BLF) .......................................................................................36
Visual Alert for BLF Pickup..................................................................................36
Audio Alert for BLF Pickup..................................................................................37
BLF List ...............................................................................................................38
Shared Line.........................................................................................................39
Intercom...............................................................................................................40
Intercom Barge....................................................................................................41
Voice Mail............................................................................................................41
Using the Hot Desking ........................................................................................43
Contacts.............................................................................................................................44
Local Contacts............................................................................................................44
Contact Groups...................................................................................................44
Managing the Local Contacts.............................................................................45
Moving a Local Contact to Blacklist...................................................................48
Searching for Contacts........................................................................................48
To import or export the contact list......................................................................49
Blacklist.......................................................................................................................50
Adding a Blacklist Contact ..................................................................................50
Viewing Blacklist Contacts ..................................................................................50
Deleting Blacklist Contacts..................................................................................50
Moving a Blacklist Contact to the Local Contacts...............................................51
Remote Phonebook....................................................................................................52
LDAP Phonebook.......................................................................................................53
Recent Calls Setting..........................................................................................................55
Recent Calls ...............................................................................................................55
Audio Settings....................................................................................................................58
Ring Tone....................................................................................................................58
Volume........................................................................................................................60
Voice Mail Tone...........................................................................................................60
Play Hold Tone............................................................................................................60
Play Hold Tone Delay.................................................................................................60
Voice ..................................................................................................................................61
Handfree AGC ............................................................................................................61
Volume Amplification ..................................................................................................62
Handset Send Volume ........................................................................................62
Headset Send Volume ........................................................................................62
Handfree Send Volume.......................................................................................63
Extra Loud...........................................................................................................63

Table of Content
6
Bluetooth............................................................................................................................64
How to Activate Bluetooth? ........................................................................................64
To activate Bluetooth via Phone interface:..........................................................64
How to scan the Bluetooth headset device on phone interface: ........................65
How to edit device information?.................................................................................65
How to edit device information on phone interface:............................................65
How to answer an incoming call?...............................................................................65
How to adjust the earphone volume during a call?....................................................66
How to End Call?........................................................................................................66
Wi-Fi...................................................................................................................................66
How to Enable Wi-Fi feature?.............................................................................66
How to Connect Smart Phone to an Available Wireless Network? ....................66
How to Disconnect Wireless Network?...............................................................67
How to Disable Wi-Fi feature?............................................................................67
Function Key......................................................................................................................67
Line Keys....................................................................................................................67
Line......................................................................................................................67
Speed Dial...........................................................................................................68
BLF......................................................................................................................69
DTMF...................................................................................................................69
Prefix ...................................................................................................................70
Local Group.........................................................................................................71
XML Group..........................................................................................................71
XML Browser.......................................................................................................72
Network Directories.............................................................................................73
Conference..........................................................................................................74
Forward ...............................................................................................................74
Transfer...............................................................................................................75
Hold.....................................................................................................................76
DND.....................................................................................................................76
Redial ..................................................................................................................77
Record.................................................................................................................78
Group Listening...................................................................................................78
Public Hold..........................................................................................................79
Private Hold.........................................................................................................79
Multicast Paging..................................................................................................80
Customizing Your Phone ...................................................................................................84
Administrator Password..............................................................................................84
Language....................................................................................................................85
Wallpaper....................................................................................................................85
Screen Saver..............................................................................................................86
Backlight.....................................................................................................................86
Time and Date............................................................................................................87
LED Status Setting .....................................................................................................90

7
Key as Send ...............................................................................................................90
Dial Plan .....................................................................................................................91
Phone Lock.................................................................................................................93
Emergency Call...................................................................................................94
Action URL..................................................................................................................95
Settings..............................................................................................................................96
General Settings.........................................................................................................96
Dial-Now Timeout................................................................................................96
No Key Entry Timeout.........................................................................................97
Show Missed Calls..............................................................................................97
Auto Logout Time................................................................................................98
Reboot in Talking.................................................................................................98
Redial Mode........................................................................................................98
Suppress DTMF Display.....................................................................................99
Headset Mode.....................................................................................................99
Network setting.........................................................................................................100
IPv4 ...................................................................................................................100
PC Port..............................................................................................................102
System setting..........................................................................................................102
Factory Reset....................................................................................................102
Pcap Feature.....................................................................................................103
System Log .......................................................................................................103
Upgrade.............................................................................................................104
Configuration File..............................................................................................105
Optional Accessories with Your Phone............................................................................107
Headsets...................................................................................................................107
Bluetooth Headset.............................................................................................107
Using Headsets.................................................................................................107

Before You Begin
8
Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone
configuration. Also, be sure to read the Quick Start Guide which can be found in your
phone package before you set up and use the phone.As you read this guide, keep in
mind that some features are only configurable by your system administrator or
determined by your phone environment. As a result, some features may not be enabled
or may be operated differently on your phone. Additionally, the examples and graphics in
this guide may not directly reflect what is displayed or is available on your phone screen.

Getting Started
9
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone station
2. Handset
3. Headset cord

Getting Started
10
4. Power adapter

Getting Started
11
Phone Installation
1. Attach the phone stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power

Getting Started
12
Hardware Components Preview
Item
Description
LCD screen
To present all information about the date& time, accounts,
function icon, messages, calls and other some information.
Status Indicator
To indicate the status of phone
Shutter Switch
Adjust the shutter switch to block the camera
Camera
Labels automatically to identity their context-sensitive features.
Camera Indicator LED
Show the status of the camera
Back
Press this button back to the previous level
Volume Down
To decrease the volume.
Volume Up
To increase the volume.
Home
Return to the home page.
Speaker
Use speakers to amplify the sound

Getting Started
13
Idle Screen
Name
Description
Digital Clock Widget
It is the area that displays the current set date and time of the
phone.
Menu
It is the area to display various functions of Smart phone
Status Bar
It is the area to display the phone’s notifications such as
missed calls, Voi`ce mail, do not disturb mode and many more.
Speakerphone
Press this button to place a call in hands-free mode.
Headset
To indicate that the phone is or not in Headset mode.
Mute
To mute the voice during the call (Red light).
To un-mute the call.
DSS Keys
This area shows the DSS key labels. The DSS keys can also
be used for other function keys.

Getting Started
14
Initialization Process
After your phone has been powered up, the system boots up and performs the following
steps:
Automatic Phone Initialization.
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display “IP PHONE”.
Then show “android “ during the initialization, and the home screen is displayed
Status
You can view the system status of your phone via phone user interface or web user
interface. The information of phone status includes: Information (e.g., Model, IPV4, MAC,
Version), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …), Accounts
(e.g., register status of accounts)
To view the phone status via Phone interface:
1. Tap Setting→ Status→ Information or press Menu→Settings→Status→ Information
2. Tap Setting→ Status→ Network or press Menu→Settings→Status→Network
3. Tap Setting→ Status→ Network→ IPV4 or press Menu→Settings→Status→Network→
IPV4
4.Press Menu→ Status→ Accounts or press Menu→Settings→Status→Accounts
To view the phone status via Web interface:
1. Login webpage
2. Input the IPAddress in the web browser.
3. Input the user name (default is admin), password (default is admin).
4. Login successfully.
View the information of Version, Account Status and Network.
Note:
The PC and phone should be in the same segment.
When registering the accounts in web and the server port is not“5060”,the SIP Server should
be set as SIP Server’s IP address:server port,for example, 192.168.0.12:5090.
Registration
To register via Phone interface
1. Press Setting→ Advanced (default password: admin)→ Accounts or Menu→Settings→
Advanced

Getting Started
15
2. Select the desired account.
3. Select Enable for Active.
4. Select the desired Profile of the account.
5. Fill in the SIP User ID, Authenticate ID.
6. Fill in the Password and Name (shown on LCD).
7. Press Save button to save the configuration.
To register via Web interface
1. Login webpage and click Profile→ Basic
2. Select the desired profile from the pull-down list of Profile field.
3. Fill in the Primary SIP Server and other profile information.
4. Select the SIP Transport.
5. Click to save the configuration.
6. Click Account→ Basic.
7. Select the desired account from the pull-down list of Account field.
8. Select Yes for Account Active.
9. Select the desired Profile.
10. Fill in the SIP User ID,Authenticate ID,Authenticate Password and other account
information.
11. Click to save the configuration.

Getting Started
16
To register via DHCP SIP Server
1. Login web page and Click Profile→ Basic
2. Select the desired profile from the pull-down list of Profile field.
3. Fill in the Primary SIP Server and other profile information.
4. Select Yes for the DHCP SIP Server and select the SIP Transport.
5. Click to save the configuration.
6. Click Account→ Basic.
7. Select the desired account from the pull-down list ofAccount field.
8. Select Yes for Account Active.
9. Select the desired Profile.
10. Fill in the SIP User ID,Authenticate ID,Authenticate Password and other account
information.
11. Click to save the configuration.
Note:
1. All fields with * must be filled.
2. Account Status says the account registered successfully or not.

Getting Familiar with Your Phone
17
Getting Familiar with Your Phone
Icon Preview
Icon
Description
Icon
Description
Network down
Call Park
Line(Registered
succeed)
Intercom
Line (Unregistered)
Prefix
Line(Ringing)
XmlGroup
Speed Dial
LocalGroup
BLF(No subscription)
XmlBrowser
BLF(Free)
LDAP
BLF(Ring)
Forward
BLF(Talking)
Transfer
Speakerphone mode
Redial
Headset mode
Call Return
Voice mail
Record
Mute
Group Listening
DND
Multipaging

Getting Familiar with Your Phone
18
Hold(DSS key)
ParkRetrieve
Line holds
Share Line
Dialed/PickUp
URL
Silent Calls
Wi-Fi connection is
successful
Conference
Group Pickup
Keypad locked
XML BLF
DTMF
BLF List
Zero Touch
Shared Line(incoming)
Hot Desking
Shared Line(outgoing)
Shared Line(Idle)
Shared Line(public hold)
Shared Line(private
hold)
Shared Line(talking)
Shared Line(seized)

Getting Familiar with Your Phone
19
LED and Icon Instruction
This part mainly instructs the LED and Icon status. The Power LED Status describe on
the premise that the LED setting all set as Yes. For LED status setting, please refer to:
LED Status Setting
Power Indicator LED
Line Icon (Line Key set as Line)
BLF or BLF List Key Icon ( Line/Line Key set as BLF)
Icon Status
Description
Stay Green
Idle status for the monitored line.
Stay Red（BLF Ring）
The monitored line is in the conversation or
making a call.
Stay Red（BLF Talking）
The monitored line is receives an incoming
call.
Stay Grey
No subscription or Account dropped.
LED Status
Description
Blinked red
Ringing or have missed call
Stay Green
Idle status (Power on)
Off
Powered off
Icon Status
Description
Turn into line hold icon
The call is placed on hold.
Stay Green
Off hook or during a conversation.
Dynamic line(Ringing) icon
The line receives an incoming call.
Stay Green
Idle status

Getting Familiar with Your Phone
20
Shared Line Icon
User Interface
There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser on your PC
The hardware components and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes
directly on the phone. In addition, you can use the web user interface to access all
configuration settings. In many instances, it is possible to use both the phone user
interface and the web user interface to operate the phone and change settings. However,
in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview
Option
Status
Information
Network
Accounts
Features
Call Forward
DSS Keys
# Send
Hot Line
Icon Status
Description
Stay green
All member of the SCA group in Idle status
Stay green
a member of the SCA group in off-hook status
Stay red
Other member of the SCA group’s led status
when a member of the SCA group in off-hook
status
Line hold
a member of the SCA group in Private hold
status.
Line hold(Shared line)
Other member of the SCA group’s led status
when a member of the SCAgroup in Private
hold status
Line hold
a member of the SCA group in public hold
status
Line hold(Shared line)
Other member of the SCA group’s led status
when a member of the SCAgroup in public
hold status
Stay green
a member of the SCA group answer a call
Stay red
Other member of the SCA group’s icon when a
member of the SCA group answer a call