Zoombak PSAP User manual

TM
GPSRECOVERY
PSAP RefeRence Guide
Zoombak products:
Zoombak Universal Locator
• Sold at retailers such as RadioShack and Target
• Consumers can locate teen or elderly drivers, children,
or pets via online service
• Available with pet pouch or auto installation kit
• No direct public safety involvement. It is, however,
possible that Zoombak customers may directly call
9-1-1 and provide location info based on a Zoombak
device
Zero-In GPS Recovery
• Sold through automobile dealers
• Dealers install GPS device in customer vehicles
• Customers contact Zoombak if vehicle is stolen
• Zoombak interaction with PSAPs based on APCO
Recommended Best Practices – Telematics Call Pro-
cessing
© 2008 Zoombak. All rights reserved. Zoombak is a trademark of Zoombak, LLC. ZGRBR-1008
Zoombak markets GPS-based devices that support tracking of children, vehicles, equipment and other valuable items. Under
certain circumstances, PSAPs and Law Enforcement may want to know the location of a Zoombak device. Where applicable,
Zoombak has implemented call handling procedures defined by NENA and APCO.
Zero-In GPS Recovery:
Process if car gets stolen
Citizen contacts police, reports car stolen, completes
paperwork, and requests case #.
Citizen contacts Zoombak’s Zero-In 24/7 call center.
Zoombak verifies customer info and takes police case number.
Zoombak contacts the appropriate communications center
by using the public 24X7 number.
Zoombak provides case number to PSAP; provides cur
rent/past location info. Zoombak CSR will stay on the call
as long as required.
If appropriate, the Zoombak call center will take calls from
officer dispatched to recover the stolen vehicle.
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Looking for additional information?
Email: [email protected]
Web: www.zoombak.com/publicsafety
Phone: (to locate stolen vehicles which have
Zero-In GPS Recovery): 877-857-FIND (3463)

RefeRence PROTOcOL
1. Citizen calls 9-1-1 or the police
Completes all necessary paperwork
Obtains Case number
•
•
© 2008 Zoombak. All rights reserved. Zoombak is a trademark of Zoombak, LLC. ZGRBR-1008
2. Citizen calls Zoombak, reports car has
been stolen, police report has been
filed, and provides case number
CSR downloads historical location
log and activates continuous tracking
•
3. Zoombak CSR calls Comm
Center using 24x7
emergency number
Identifies self
Provides Case number
Provides current and past
location info
Can stay on phone until
vehicle is recovered
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•
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4. If appropriate, Zoombak CSR can
initiate or receive a call from officer
dispatched to find stolen vehicle
877-857-FIND (3463)