ZooZ ZAC38 User manual

RANGE EXTENDER
ZAC38
www.getzooz.com
USER MANUAL
1. ADD DEVICE to your hub
Initiate inclusion (pairing) in the
app (or web interface). Not sure
how? [e-mail]
If you’re using an S2 hub, it will ask
you to enter the DSK PIN or scan
the QR code printed on the side of
the extender to complete
SmartStart inclusion.
While the hub is looking for new
devices, click the Z-Wave™
button 3 times as quickly as
possible. The LED indicator will
start flashing green to confirm
inclusion mode and turn green for
2 seconds once inclusion is
completed.
Z-WAVE™ CONTROL
2. ACTIVATE the extender
Z-WAVE™
BUTTON
ŸBoost your Z-Wave™ network
with this signal repeater
ŸBack-up battery and power
outage notifications to your hub
ŸNEW 800 series chip for faster
communication and more range
ŸExtra small, doesn’t block the
other outlet
ŸThe latest S2 security and
SmartStart for secure set-up
ŸSupports OTA firmware updates
ŸETL listed for safety standards
ŸAC38Model Number: Z
ŸPower: 120 VAC 60 Hz
ŸOperating Temperature: 32° –
104° F
ŸDimensions: 1" x 1" x 1.25"
ŸRange: Up to 400 feet line of sight
ŸInstallation and Use: Indoor only
FEATURES
SPECIFICATIONS
Plug the Range Extender into any
standard grounded 110 V
receptacle. Click the Z-Wave™
button to see if the LED indicator
comes on and off. If the LED
indicator doesn’t light up at all,
please try a different receptacle.
If it’s still off, please get in touch
with our support team:
[e-mail]
INSTALLATION
ŸThis product should be installed indoors
upon completion of any building
renovations.
ŸPrior to installation, the device should be
stored in a dry, dust-and-mold-proof
place.
ŸDo not install the Extender in a place with
direct sun exposure, high temperature, or
humidity.
ŸKeep away from chemicals, water, and
dust.
ŸEnsure the device is never close to any
heat source or open flame to prevent fire.
ŸEnsure the device is connected to an
electric power source that does not
exceed the maximum load power.
ŸNo part of the device may be replaced or
repaired by the user.
WARNING
NEED SOME HELP?
[e-mail]
www.support.getzooz.com
The extender may display as a
binary sensor, plug, or a different
device type in your hub. That’s OK.
As long as it’s added, it will start
repeating the signal and working
as designed.
SmartStart enabled products can
be added into a Z-Wave network™
by scanning the Z-Wave QR Code™
present on the product with a
controller providing SmartStart
inclusion.
Choose your hub and scan the QR
code with your phone’s camera.
Then click on the link to access the
step-by-step pairing instructions.
Z-Box Hub
SmartThings
Hubitat
QR / PIN CODE
Home Assistant
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Scan to register your product
for extended warranty and
direct access to firmware files.
www.getzooz.com/register

This product can be included and
operated in any Z-Wave network ™
with other Z-Wave certified ™
devices from other manufacturers
and/or other applications. All non-
battery operated nodes within the
network will act as repeaters
regardless of vendor to increase
reliability of the network. This
product features the latest Security
2 (S2) framework to remove smart
home network hacking risks. This
device is equip-ped with a unique
authentification code for trusted
wireless communication.
Here is the list of command classes
supported by this device:
COMMAND_CLASS_ZWAVEPLUS_INFO_V2
COMMAND_CLASS_TRANSPORT_SERVICE_V2
COMMAND_CLASS_SECURITY_2_V1
COMMAND_CLASS_SUPERVISION_V1
COMMAND_CLASS_APPLICATION_STATUS_V1
COMMAND_CLASS_NOTIFICATION_V8
COMMAND_CLASS_BATTERY_V1
COMMAND_CLASS_CONFIGURATION_V4
COMMAND_CLASS_ASSOCIATION_V2
COMMAND_CLASS_ASSOCIATION_GRP_INFO_V3
COMMAND_CLASS_VERSION_V3
COMMAND_CLASS_MANUFACTURER_SPECIFIC_V2
COMMAND_CLASS_DEVICE_RESET_LOCALLY_V1
COMMAND_CLASS_POWERLEVEL_V1
COMMAND_CLASS_FIRMWARE_UPDATE_MD_V5
COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION_V3
COMMAND_CLASS_INDICATOR_V3
This product is covered under a 1-
year limited warranty with
extended 5-year warranty once it’s
registered. To read the full warranty
policy, register your product, or file
a warranty claim, please go to
ww.getzooz.com/warranty
IN NO EVENT SHALL ZOOZ OR ITS SUBSIDIARIES AND AFFILIATES
BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL,
OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF
PROFITS, REVENUE, OR USE INCURRED BY CUSTOMER OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, OR
OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA-
MAGES. ZOOZ'S LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY
FOR ANY CAUSE OF ACTION ARISING IN CON-NECTION WITH THIS
AGREEMENT OR THE SALE OR USE OF THE PRODUCTS,
WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH
OF WARRANTY, BREACH OF AGREEMENT, OR EQUITABLE
PRINCIPLES, IS EXPRESSLY LIMITED TO, AT ZOOZ'S OPTION,
REPLACEMENT OF, OR REPAYMENT OF THE PURCHASE PRICE
FOR THAT PORTION OF PRODUCTS WITH RESPECT TO WHICH
DA-MAGES ARE CLAIMED. ALL CLAIMS OF ANY KIND ARISING IN
CONNECTION WITH THIS AGREEMENT OR THE SALE OR USE OF
PRODUCTS SHALL BE DEEMED WAIVED UNLESS MADE IN
WRITING WITHIN THIRTY (30) DAYS FROM ZOOZ'S DELIVERY, OR
THE DATE FIXED FOR DELIVERY IN THE EVENT OF NONDELIVERY.
FCC NOTE
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR
TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE
USER’S AUTHORITY TO OPERATE THE EQUIPMENT. STORE
INDOORS WHEN NOT IN USE. SUITABLE FOR DRY LOCATIONS
ONLY. DO NOT IMMERSE IN WATER. NOT FOR USE WHERE
DIRECTLY EXPOSED TO WATER.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following conditions:
1. This device may not cause harmful interference,
2. This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used according to instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in
any given installation.
If this equipment causes harmful interference to radio or
television reception, the user may try to correct the interference
by taking one or more of the following measures:
- Reorient or relocate receiving antenna
- Increase the separation between equipment and receiver
- Connect equipment into a separate outlet or circuit from
receiver
- Consult the dealer or an experienced radio/TV technician for
additional assistance
All brand names displayed are trademarks of
their respective holders.
© Zooz 2023
S2
WARRANTY
The extender won’t add to your
system? Try this:
1. Initiate EXCLUSION in your hub
and click the Z-Wave button 3 ™
times as quickly as possible. Then
try adding it again aer it
successfully excludes (this works
as a reset and can be tried even if
the extender was never added to
your hub in the past).
2. Click the Z-Wave button quicker ™
when adding it.
3. Bring the extender closer to your
hub, it may be out of range.
4. Double-check if the device is
powered.
5. Get troubleshooting tips specific
to your hub at
www.support.getzooz.com
1. Bring the within direct extender
range of your Z-Wave hub.™
2. Put the Z-Wave hub into ™
exclusion mode (not sure how to
do that? [e-mail]).
3. Click the Z-Wave button 3 ™
times as quickly as possible.
4. Your hub will confirm exclusion
and the extender will disappear
from your controller's device list.
TROUBLESHOOTING
EXCLUSION (REMOVE DEVICE)
When your network’s primary
controller is missing or otherwise
inoperable, you may need to reset
the device to factory settings
manually. In order to complete the
process, make sure the extender is
powered, then click the Z-Wave™
button once and hold it the
second time for 20 seconds. The
LED indicator will start flashing red
and will turn solid red, then solid
white to confirm a successful reset.
NOTE: All previously recorded activity and
custom settings will be erased from the
device’s memory.
The range extender supports Group
1 for Lifeline communication with
the hub. Please note that not all Z-
Wave™ systems give users access to
direct association settings so if
you’re note sure where to find it,
please get in touch with our
support and we’ll be happy to help.
Please refer to your hub's user
guide for advanced programming
instructions as they are different for
every soware.
Not sure where to start? Go to
www.support.getzooz.com for
detailed instructions how to
change the settings on the Z-Box
Hub, SmartThings, Hubitat, and
more. Or just email us:
[e-mail]
Scan the QR code below and click
on the link to access all of the
advanced settings for this device:
FACTORY RESET
ASSOCIATION
ADVANCED SETTINGS
ALL SETTINGS
HERE
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