
Q: Why won’t my camera run continually on a laptop without external
power?
A: This is because of the power saving mode of your laptop. By default
many will allow the USB power to be suspended when the computer
enters a Low Power Mode. You need to disable power saving option of
the USB port:
For long imaging sessions, it is highly recommended that you disable
power management on your computer, or at the very least, change the
configuration so it may not put the computer to sleep. Even if you disable
the power saving mode of the USB port, many power saving settings will
still allow the computer to enter a sleep mode, which will still affect your
imaging session.
Q:Why does “Unknown device” show in the device manager after
connecting the camera?
A: This is because the driver did not install properly. Try installing the
driver again. You may need to configure any anti-virus software to allow
the installer program to run.
As a last resort, you may try to close any anti-virus software and
re-install the driver. (NOTE: Make sure you only install an ASI camera
driver downloaded from the ZWO web site or from the CD-ROM, and not
from any other driver suppliers, to prevent issues with malware!)