ZYCOD ZX50 User manual

ZX50
ZX50
ZX50
ZX50 IP
IP
IP
IP PBX
PBX
PBX
PBX
User's
User's
User's
User's Manual
Manual
Manual
Manual
The information contained in this document is subject to change at any time without
prior notification.Specifications of the product are subject to change at any time
without notice.If you want to learn more info about our product,please visit our web
www.zycoo.com .

ZX50
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Series
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IP
IP
IP PBX
PBX
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PBX
V1. 1 Editor:Yu 4
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,June,2010
1
TABLE
TABLE
TABLE
TABLE OF
OF
OF
OF CONTENTS
CONTENTS
CONTENTS
CONTENTS
Chapter
Chapter
Chapter
Chapter 1
1
1
1 Brief
Brief
Brief
Brief Introduction
Introduction
Introduction
Introduction ....................................................................................................
....................................................................................................
....................................................................................................
.................................................................................................... 3
3
3
3
Chapter
Chapter
Chapter
Chapter 2
2
2
2 Safety
Safety
Safety
Safety Notice
Notice
Notice
Notice ............................................................................................................
............................................................................................................
............................................................................................................
............................................................................................................ 4
4
4
4
Chapter
Chapter
Chapter
Chapter 3
3
3
3 ZX50
ZX50
ZX50
ZX50 Specification
Specification
Specification
Specification ..................................................................................................
..................................................................................................
..................................................................................................
.................................................................................................. 5
5
5
5
3.1 Apearance&Model ........................................................................................................... 5
3.2 System Features .............................................................................................................. 5
3.3 Interface&Panel ................................................................................................................ 6
3.4 Default configuration ....................................................................................................... 7
3.5 Default Feature Key ........................................................................................................ 7
Chapter4
Chapter4
Chapter4
Chapter4 Login
Login
Login
Login in
in
in
in Home
Home
Home
Home Page
Page
Page
Page ...............................................................................................
...............................................................................................
...............................................................................................
............................................................................................... 8
8
8
8
Chapter
Chapter
Chapter
Chapter 5
5
5
5 Basic
Basic
Basic
Basic Configuration
Configuration
Configuration
Configuration .............................................................................................
.............................................................................................
.............................................................................................
............................................................................................. 10
10
10
10
5.1 Configure Extensions .................................................................................................... 10
5.2 Trunk ................................................................................................................................ 11
5.3 Outbound Routers ......................................................................................................... 13
Chapter
Chapter
Chapter
Chapter 6
6
6
6 Inbound
Inbound
Inbound
Inbound Control
Control
Control
Control ....................................................................................................
....................................................................................................
....................................................................................................
.................................................................................................... 15
15
15
15
6.1 Inbound Routers ............................................................................................................ 15
6.2 IVR (Interactive Voice Response) ............................................................................... 15
6.3 IVR Prompts ................................................................................................................... 16
6.4 Ring Groups ................................................................................................................... 17
Chapter
Chapter
Chapter
Chapter 7
7
7
7 Advanced
Advanced
Advanced
Advanced Configuration
Configuration
Configuration
Configuration .....................................................................................
.....................................................................................
.....................................................................................
..................................................................................... 19
19
19
19
7.1 Options ............................................................................................................................ 19
7.2 Voice mail ....................................................................................................................... 19
7.2.1 General Settings .............................................................................................. 20
7.2.2 SMTP settings .................................................................................................. 21
7.2.3 Email settings ................................................................................................... 22
7.3 Conferencing .................................................................................................................. 22
7.4 Music On Hold ................................................................................................................ 23
7.5 Music On Ringback ....................................................................................................... 24
7.6 Call Parking .................................................................................................................... 24
7.7 DISA Settings ................................................................................................................. 25
7.8 Follow Me ....................................................................................................................... 26
7.9 Paging and Intercom ..................................................................................................... 27
7.10 Monitor .......................................................................................................................... 28
7.11 Time Based Rules ....................................................................................................... 29
Chapter
Chapter
Chapter
Chapter 8
8
8
8 Status
Status
Status
Status Display
Display
Display
Display ........................................................................................................
........................................................................................................
........................................................................................................
........................................................................................................ 30
30
30
30
8.1 Monitor List ..................................................................................................................... 30
8.2 Call Logs ......................................................................................................................... 30
8.3 Register Status .............................................................................................................. 31
8.4 System Info ..................................................................................................................... 31
Chapter
Chapter
Chapter
Chapter 9
9
9
9 System
System
System
System Management
Management
Management
Management ...........................................................................................
...........................................................................................
...........................................................................................
........................................................................................... 32
32
32
32

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9.1 Network and Country .................................................................................................... 32
9.2 DDNS&VPN .................................................................................................................... 32
9.2.1 DDNS Settings ................................................................................................. 32
9.2.2 VPN Settings .................................................................................................... 33
9.3Time Settings .................................................................................................................. 33
9.3.1 NTP Settings .................................................................................................... 34
9.3.2 Manual Time Setings ...................................................................................... 34
9.4 Management .................................................................................................................. 34
9.5 Backup ............................................................................................................................ 35
9.6 Upgrade .......................................................................................................................... 35
Chapter
Chapter
Chapter
Chapter 10
10
10
10 Operating
Operating
Operating
Operating Instruction
Instruction
Instruction
Instruction ........................................................................................
........................................................................................
........................................................................................
........................................................................................ 37
37
37
37
10.1 How to link the ZX50 IP PBX to the interwork ...................................................... 37
10.1.1 IP PBX behind the Router ............................................................................ 37
10.1.2 IP PBX behind the Modem ........................................................................... 37
10.2 How to log in the IP PBX system ........................................................................... 38
10.3 How to make a internal call ........................................................................................ 39
10.4 How to make an outbound call .................................................................................. 40
10.4.1 Make call via GSM trunk .............................................................................. 40
10.4.2 Make call via VoIP trunk ............................................................................... 42
10.5 How to make an incoming call ................................................................................... 44
10.6 How to Set an incoming call to IVR based time rule .............................................. 44
10.7 How to link two ZX50 IPPBX in the same network ................................................. 48
10.8 How to link two IPPBX in different network ............................................................. 51
10.9 How to resolve problems about hearing only on one side .................................... 53
Chapter
Chapter
Chapter
Chapter 11
11
11
11 How
How
How
How to
to
to
to use
use
use
use Skype
Skype
Skype
Skype account
account
account
account in
in
in
in ZX50
ZX50
ZX50
ZX50 ..................................................................
..................................................................
..................................................................
.................................................................. 55
55
55
55
11.1 Register for Skype Manager ...................................................................................... 55
11.2 Create a SIP Profile and buy a Channel Subscription ........................................... 55
11.3 Allocate Skype Credit to the SIP Profile .................................................................. 56
11.4 Configure your Skype for SIP certified PBX for outbound calls ........................... 57
11.5 Make an outbound call ............................................................................................... 58
11.6 Configure your Skype for SIP certified PBX for inbound calling .......................... 58
11.7 Set up a business account to test inbound calls from people with Skype .......... 58
11.8 Make a test inbound call from Skype ....................................................................... 59
11.9 Assign an Online Number to receive calls from landlines and mobile phones .. 59
11.10 Make a test inbound call from a landline or mobile phone ................................. 59

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Chapter
Chapter
Chapter
Chapter 1
1
1
1 Brief
Brief
Brief
Brief Introduction
Introduction
Introduction
Introduction
Thank you for your purchasing t he ZX50 series of IP PBX .The all-in-one ZX50 IP PBX
can not only provide the traditional basic PBX features(call hold,call forwarding,call
waiting and so on)as well as enhanced features such as visual voice mail,music on
hold ,and auto attendant.In addition,the ZX50 IP PBX supports innovative functionality like
private VoIP networking,remote access,superior VoIP voice quality with advanced audio
processing,and the revolutionary ability to traverse a NAT and firewall.With Zycoo VoIP
solutions,SMEs can quickly deploy VoIP networks to connect multiple branch locations
over the Internet without the need to change the current equipment or dial plan.By using
the ZX50 IP PBX ,an SME can take advantage of the VoIP services provided by the
ITSPs(Internet Telephony Service Providers)or traditional telephony services,reduce
intra-company telephony expenses,and allow VoIP remote access anywhere via the
internet.

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Chapter
Chapter
Chapter
Chapter 2
2
2
2 Safety
Safety
Safety
Safety Notice
Notice
Notice
Notice
Please read the following safety notices before installing or using this IP PBX . They are
crucial for a safe and reliable operation of the device.
Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device , affect the performance or induce noise.
Before using the external power supply in the package, please check with residential
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it,
otherwise, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal circuit boards.
Do not install the device in places where there is direct sunlight. Also do not place the
device on carpets or cushions. It may cause fire or breakdown.
Avoid expos ing the device to high temperature, below -1 0 ° C or high humidity. Avoid
wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling to the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock or breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe
it with soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug or phone line, it may cause an electric
shock.
Do not install this device in an ill-ventilated place.
 You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents.

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V1. 1 Editor:Yu 4
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,June,2010
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Chapter
Chapter
Chapter
Chapter 3
3
3
3 ZX50
ZX50
ZX50
ZX50 Specification
Specification
Specification
Specification
3
3
3
3 .1
.1
.1
.1 Apearance&Model
Apearance&Model
Apearance&Model
Apearance&Model
ZYCOO ZX50 Series IPPBX product line include ZX50-A4,ZX50-A8,
ZX50-A4,ZX50-A8,
ZX50-A4,ZX50-A8,
ZX50-A4,ZX50-A8, ZX
ZX
ZX
ZX 50-AG42
50-AG42
50-AG42
50-AG42 ,
ZX
ZX
ZX
ZX 50-G
50-G
50-G
50-G 4
4
4
4,ZX50-AE41,
ZX50-AE41,
ZX50-AE41,
ZX50-AE41, so far, since they have almost the same software and structure so
we will use ZX 50-AG42 as the demo unit on this article.
3.2
3.2
3.2
3.2 System
System
System
System Features
Features
Features
Features
ZX50 series of IPPBX is a n embedded ippbx based on industry standard for
Home&SMEs, which is not only a PBX, but also as a voice mail Server, IVR server,
conferencing server . With excellent echo cancellation function, it can meet most of the
customers ’ requir e ment.
Up to 30 concurrent calls.
Above 100 registers
Configuration by Web
Built-in SIP/IAX Server
Build in Voice Mail Server
Codec: G.711-Ulaw, G.711-Alaw, G.726, G.729, GSM, SPEEX
SIP/IAX Extensions(connect with IP Phone)
Zap Extensions(connect with Analog Phone
Call Forward / Call Hold / Call Transfer / Call Waiting / Caller ID
Flexible Dial Plan
Ring group
Conference Room
IVR and Auto attendand
Multimedia Music On Hold and Ring Back
Call Monitoring
DISA setting
Call parking
Model
Model
Model
Model
FXS
FXS
FXS
FXS FXO
FXO
FXO
FXO GSM
GSM
GSM
GSM E1
E1
E1
E1
ZX50-A4
ZX50-A4
ZX50-A4
ZX50-A4
A404
4
A422
2 2
ZX50-A8
ZX50-A8
ZX50-A8
ZX50-A8
A808
8
A826
2 6
ZX50-AG42
ZX50-AG42
ZX50-AG42
ZX50-AG42
AG4204
4 2
AG4222
2 2 2
ZX50-G4
ZX50-G4
ZX50-G4
ZX50-G4 G4
4
ZX50-AE41
ZX50-AE41
ZX50-AE41
ZX50-AE41
AE4104
4 1
AE4122
2 2 1

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V1. 1 Editor:Yu 4
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
Call Paging and intercom

Follow me Setting

Call Logs check and download

Support IP Phone with Key function

BLF(Busy Lamp Field)

Static/DHCP/PPPoE network access

System backup and store

Set system time manually

VPN Client (support N2N)

DDNS Client (support Dyndns.org)

Codec Negotiation/Echo cancelation/VAD.etc

FAX T.38
3.3
3.3
3.3
3.3 Interface&Panel
Interface&Panel
Interface&Panel
Interface&Panel
Here,we take ZX50-G4 as the sample to show the interface and the indicators at the
back and frond panel.
1) Back panel
4 * GSM Antenna
2 * Network Interface (RJ45)

1 * Power port （DC 12V 2A ）
1 * Reboot Button
2) Frond Panel

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Mark
Mark
Mark
Mark Function
Function
Function
Function Status
Status
Status
Status Description
Description
Description
Description
PWR Power Status
On Power On
Off Power Off
SYS System Status
On System working
Off System Failed
WAN WAN interface Status
Wink Data exchanging
Off No Data exchanging
LAN LAN Interface Status
Wink Data exchanging
Off No Data exchanging
G1~G4 GSM Modules Status
Red GSM channel
Off Failed
*1-4 Analog Modules Status
Green FXS channels
Red FXO channels
Off Failed
3) Hardware
32bit embedded RISC DSP
1G Onboard Nand Flash
128M Onboard SDRAM
4) environmental requirements:
temperature: -10 ° C -45 ° C
Storage temperature: -30 ° C -65 ° C
humidity: 10-80% no dew
Power: AC 100~240V
5) Packing List
IPPBX 1 Unit
GSM Antennas 4 Unit
Power Adapter 1 Unit
3.4
3.4
3.4
3.4 Default
Default
Default
Default configuration
configuration
configuration
configuration
1. WAN port IP address: http:// 192.168.1.100 :9999
2. LAN port IP address: http://192.168.10.100:9999
3. LAN port super IP: 169.254.1.254/255.255.0.0
4. W eb GUI username: admin
5. W eb GUI password: admin
3.5
3.5
3.5
3.5 Default
Default
Default
Default Feature
Feature
Feature
Feature Key
Key
Key
Key
1. Press ‘ **11 ’ Playback the IP Address of WAN port
2. Press ‘ **12 ’ Playback the IP Address of LAN port
3. Press ‘ 600 ’ Get into the Voicemail Box
4. Press ‘ 900 ’ Get into the Meeting
5. Press ‘ # ’ Blind Transfer
6. Press ‘ *2 ’ Attended Transfer
7. Press ‘ * ’ Disconnect Call

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V1. 1 Editor:Yu 4
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,June,2010
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Chapter4
Chapter4
Chapter4
Chapter4 Login
Login
Login
Login in
in
in
in Home
Home
Home
Home Page
Page
Page
Page
After connect ing the IP PBX to the local area network. Launch the web browser on a
computer which is in this local area network. Enter the IP address for the system ( WAN
port IP address http://
http://
http://
http:// 192.168.1.100
192.168.1.100
192.168.1.100
192.168.1.100 :9999
:9999
:9999
:9999 ,
,
,
,LAN port IP address http://
http://
http://
http:// 192.168.10.100
192.168.10.100
192.168.10.100
192.168.10.100 :
:
:
:
9999
9999
9999
9999 ) . The start web page will appear like this:
Enter Username and password (default username is admin
admin
admin
admin , password is admin
admin
admin
admin ), then
click “ login ” . Once the login is success ful, the home page will be display:
Noted:
Noted:
Noted:
Noted: you have to add a network segment same with the W AN ports if you r PC is not at
192.168.1. XXX .
W ith the zycoo GUI, you can configure extensions, conference, voicemail, Dial Plan and
etc. Each page of the GUI has three columns:

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The left column present all the options tab that you can program the system. Click the
tab to go to sett ing page of different option s .
The middle column contains the primary content for each page.
The right column of the user interface contains Tooltips. This area provides brief
description for any options of the GUI
The home page is used for logout, Reboot and Factory Defaults.

L og out : To log out the zycoo GUI.

Reboot: Reboot the IP PBX system

Factory Defaults: Restore all settings to factory default.

Activate change: Made the change active for the current config uration after you
make a configuration on some page.