2N Netstar User manual

2N NETSTAR – User Manual
A Happy Customer Is Our Goal ...
Dear customers,
let us congratulate you on having purchased a new
2N NETSTAR private branch exchange (PBX) from a Czech
manufacturer 2N TELEKOMUNIKACE a.s. Please read this
User Manual carefully before using the PBX for the time. If
used in accordance with these instructions, your PBX will
help you not only communicate conveniently but also save
your time and money.
This User Manual is intended for all types of the
2N NETSTAR modular system. All models are operated
identically and differences, if any, are described individually.
If you have any questions, please contact the reseller or
directly the manufacturer.
v 1.12

2N NETSTAR – User Manual
CONTENTS
About 2N NETSTAR .................................................................................................5
1. GENERAL PBX SERVICES...............................................................................8
1.1. Incoming Calls ........................................................................................................ 8
1.2. Outgoing Calls ........................................................................................................ 8
1.2.1. Call to Internal PBX Subscriber........................................................................... 8
1.2.2. Call to External Subscriber (Public, GSM, IP, or Private Networks) ................... 8
1.3. Quick Dialling.......................................................................................................... 9
1.4. Hot Line ................................................................................................................... 9
1.5. REDIAL .................................................................................................................... 9
1.6. LOG Dialling............................................................................................................ 9
1.7. Direct Access.......................................................................................................... 9
2. PBX CONNECTING SERVICES.......................................................................11
2.1. Call Transfer.......................................................................................................... 11
2.1.1. Call Transfer with Hang-Up............................................................................... 11
2.1.2. Call Transfer without Hang-Up.......................................................................... 11
2.1.3. Transfer to PSTN .............................................................................................. 11
2.2. Return to Transferred Call ................................................................................... 12
2.3. Call Alternation ..................................................................................................... 12
2.4. Call Forwarding..................................................................................................... 12
2.5. Call Hold - Temporary Call Suspension.............................................................. 12
2.6. Mute ....................................................................................................................... 13
2.7. Call Parking........................................................................................................... 13
2.7.1. Call Parking on Central Parking Place.............................................................. 13
2.7.2. Call Unparking................................................................................................... 13
2.8. Ringing Take-Over................................................................................................ 14
2.8.1. Ringing Take-Over from Own Group ................................................................ 14
2.8.2. Ringing Take-Over from Line ............................................................................ 14
2.8.3. Ringing Take-Over from Group......................................................................... 14
2.9. Call Redirection .................................................................................................... 15
2.9.1. Call Redirection - Immediately .......................................................................... 15
2.9.2. Call Redirection - Busy...................................................................................... 15
2.9.3. Call Redirection - No Answer ............................................................................ 16
2.9.4. Call Redirection to PSTN or PN ........................................................................ 16
2.9.5. Call Redirection Disable.................................................................................... 16
3. SECURED PBX SERVICES .............................................................................17
3.1. Station Disable/Enable......................................................................................... 17
3.2. Station Locking/Unlocking for Incoming Calls in Mobility Extension Mode... 17
3.3. Log IN/Log OUT Station ....................................................................................... 17
3.3.1. Log IN................................................................................................................ 17
3.3.2. Log OUT............................................................................................................ 18
3.4. Private Call ............................................................................................................ 18
3.4.1. From Own Station ............................................................................................. 18
3.4.2. From Other Station............................................................................................ 18
3.5. PIN Setting............................................................................................................. 19
V 1.13

2N NETSTAR – User Manual
4. TIME-DEPENDENT PBX SERVICES .............................................................. 20
4.1. DATE and TIME Setting ........................................................................................20
4.2. Alarm Clock ...........................................................................................................20
4.2.1. Single Alarm ......................................................................................................20
4.2.2. Repeated Alarm – under construction ...............................................................21
4.2.3. Cancel All Alarms – under construction.............................................................21
4.3. Time Modes............................................................................................................21
5. SECRETARY SERVICES................................................................................. 22
5.1. Quick Intercom ......................................................................................................22
5.1.1. With Alert ...........................................................................................................22
5.2. Call Rejection.........................................................................................................22
5.2.1. Single Call Rejection..........................................................................................22
6. MOBILITY EXTENSION................................................................................... 23
6.1. Incoming Calls.......................................................................................................23
6.1.1. Ringing Off/On...................................................................................................23
6.2. Outgoing Calls from Mobility Extension.............................................................24
6.2.1. Outgoing Call to 2N NETSTAR Internal Station ................................................24
6.2.2. Outgoing Call to PSTN via 2N NETSTAR .........................................................24
6.3. Call Transfer ..........................................................................................................24
6.4. Other Services.......................................................................................................26
7. OTHER SERVICES.......................................................................................... 27
7.1. Access to Broadcast.............................................................................................27
7.2. Radio Service.........................................................................................................27
7.3. Close/Open Relay Permanently ...........................................................................28
7.4. Close/Open Relay Temporarily ............................................................................28
8. ACCOUNTING DATA ...................................................................................... 29
8.1. Accounting Record Description ..........................................................................29
8.1.1. Meaning of Items ...............................................................................................29
8.1.2. IP Buffer.............................................................................................................32
9. SERVICE TABLE............................................................................................. 33
v 1.14

2N NETSTAR – User Manual
About 2N NETSTAR
2N NETSTAR is a digital private branch exchange (PBX) of a new generation
that supports VoIP technologies. It works like a standard digital PBX and a VoIP
softswitch and fully integrates services. It supports a number of interfaces, such as
analog telephone lines, ISDN BRI, ISDN PRI and VoIP ports. Network features are
integrated into a single compact system.
The speech capacity of the system meets the needs of large companies and
providers. A dynamic Least Cost Router (LCR) controls transmissions between
networks automatically. The LCR selects the optimum and most cost-effective route to
a destination for every call.
Thanks to a sophisticated concept of the LCR based on separate routing tables for
each subscriber or port, it is easy to create virtual exchanges or restrictions for
subscriber groups or individuals.
The capacities of user terminals and communication are independent of the
communication technology used. A Web Assistant for easy user service configuration
is available to all extensions, from analog telephones to web terminals. The Web
Assistant combines a web interface with voice instructions and service guides. The
control of key (system) phones using a context menu is easy too. Telephone settings
can be defined easily using profiles that can be created by the user or system
administrator with the aid of a guide.
Mobility Extension
Free yourself from the need to stay in your office!
Illness, child or wife care in case of illness, rest or a quiet period for important work -
all these are life situations that all of us know very well. "But what shall I do?" asks a
busy manager, "my office is the place where most people call me, where I have all
documents and contacts and where I am connected to the company information
system, I can't go home." But you can!
Liberate yourself from feelings like that, try 2N NETSTAR and work anywhere under
your own profile.
V 1.15

2N NETSTAR – User Manual
Explanation of Terms
CO line
CO (Central Office, external, public, trunk, etc.) lines are PSTN lines that
represent your 2N NETSTAR PBX connections to the world. They connect you with
the public or central exchange. Examples are PRI, BRI and analog CO lines.
External subscriber
A subscriber anywhere in the world with whom you are connected via a CO line.
Internal subscriber
A subscriber inside your company connected to your 2N NETSTAR PBX. Calls
within the PBX system are free of charge.
Private network
A private owner's telephone network, used for telephone interconnection of the
owner's affiliates and subscribers. Private and public networks may be identical from
the viewpoint of the 2N NETSTAR PBX.
Private subscriber
A telephone subscriber in a private network.
Tone and pulse dialling, tone and pulse telephone set
Two types of telephones are mainly used in public networks - a rather obsolete
pulse dialling telephone and a modern tone dialling telephone (most tone phones
feature both pulse and tone dialling, a switch is used for selection).
The 2N NETSTAR PBX works with both telephone types, yet with lower comfort in the
pulse dialling ones. The control functions may be different for some services and so
find what type of telephone you are currently using. We recommend you to use tone
dialling phones to get more comfort.
Bundle
A group of CO lines for 1 department of your company, for example.
v 1.16

2N NETSTAR – User Manual
DISA
Direct tone (frequency) dialling of an internal PBX subscriber number (without
the operator).
ISDN
A public multimedia digital network, e.g. TELECOM, which provides high-quality
voice and data services.
IP telephony
The IP telephony (VoIP - Voice over IP) is a technology that provides voice
transmission over the data LAN/WAN or the Internet using the Internet Protocol (IP).
Implementation of this technology cuts telephone costs.
Groups of internal subscribers
The 2N NETSTAR PBX allows the user to define X groups of internal
subscribers that make the impression of X independent (virtual) PBXs.
V 1.17

2N NETSTAR – User Manual
1. GENERAL PBX SERVICES
1.1. Incoming Calls
To process an incoming call from a public, GSM, IP or private network or an
internal subscriber (your telephone is ringing):
Answer the call by picking up the handset and speak.
If your telephone is equipped with a HANDSFREE button, press the button and speak.
For your HANDSFREE communication to be successful, the telephone has to be
equipped with a microphone and loudspeaker too.
If your telephone is provided with a headset, then press the HANDSFREE button to
answer the call and speak. If the HANDSFREE button is not used for headset control,
follow the supplier's instructions.
.1.2. Outgoing Calls
To dial a number of an end user in a public, GSM, IP, or private network or an
internal subscriber from your telephone:
Pick up your handset and dial the required subscriber number.
Press HANDSFREE and dial the required subscriber number, or
dial the required subscriber number (with the possibility to correct a dialling error) and
then press HANDSFREE. For your HANDSFREE communication to be successful, the
telephone has to be equipped with a microphone and loudspeaker too.
If your telephone is provided with a headset, press the HANDSFREE button to answer
the call and speak. If the HANDSFREE button is not used for headset control, follow
the supplier's instructions.
1.2.1. Call to Internal PBX Subscriber
Dial the required internal subscriber number.
With 2N StarPoint telephones, you can retrieve the subscriber name from your internal
telephone directory.
1.2.2. Call to External Subscriber (Public, GSM, IP, or Private Networks)
Dial the required external subscriber number.
To get access to a public or private network, you have to enter an access code
(typically 0) before dialling the subscriber number in most cases. Your servicing
organisation will communicate your access code settings to you.
v 1.18

2N NETSTAR – User Manual
You can use any of the services described in Subsections 1.3 to 1.7 too for dialling of
external or internal subscriber numbers.
To use any of the services mentioned below, contact your servicing organisation for
authorisation settings.
1.3. Quick Dialling
Quick dialling means abbreviated, mostly one-digit dialling to selected stations,
subscribers or groups of the 2N NETSTAR system.
Any quick dialling must be set by the Administrator.
1.4. Hot Line
The Hot Line is a destination called automatically after a defined timeout
whenever the handset is picked up or the HANDSFREE function is activated.
The called destination may include another station, subscriber, group, public network
subscriber or the ringing table (chart).
1.5. REDIAL
REDIAL is a function available in most telephones that is controlled by the logic
of the respective telephone set. In 2N NETSTAR, this function means dialling of the
last-dialled subscriber number from the telephone memory regardless of whether or
not the call was answered.
Be sure to assign this service to one button in 2N StarPoint telephones.
1.6. LOG Dialling
LOG dialling means dialling of numbers recorded in the AOC server database.
The function is available to 2N StarPoint telephone users, or other telephone users
using the NETSTAR Assistant.
Moreover, it is accessible to CTI telephone or CRM system SW applications.
There are three types of calls in the LOG (call list) - Missed, Incoming and Outgoing.
Note: Some types of analog and ISDN telephones have a dedicated database of
missed and called numbers. The use of these lists is controlled by the logic of the
respective telephone set.
1.7. Direct Access
Direct access means dialling into an external network without least cost routing,
i.e. seizure of a trunk or selected interface.
V 1.19

2N NETSTAR – User Manual
You can use this function, for example, while calling to private networks or
crossconnection destinations. The most frequent use, however, is a service access to
an interface with the aim to check the telephone line function.
This function normally requires a two-digit access code assigned by the Administrator.
v 1.110

2N NETSTAR – User Manual
2. PBX CONNECTING SERVICES
2.1. Call Transfer
You are speaking to a subscriber and want to transfer the call to another
subscriber. Both incoming and outgoing calls are involved.
2.1.1. Call Transfer with Hang-Up
Dial FLASH into the call and then the subscriber number. The calling party gets
Music on Hold and is waiting.
If you hear the ringing tone after your dialling, hang up to transfer the call to the
selected subscriber. The calling subscriber hears the ringing tone too.
If you hear the busy tone, the required call transfer cannot be made - the called
subscriber is busy. You can return to the calling subscriber and terminate the call,
transfer the call to another subscriber, hold the call or park the call.
F nn
F=FLASH and nn is the subscriber number of the transferee.
2.1.2. Call Transfer without Hang-Up
Dial FLASH into the call and then the subscriber number. The calling party gets Music
on Hold and is waiting.
If you hear the ringing tone after your dialling, wait for the answer and then either hang
up to transfer the call, or return to the original call.
If you hear the busy tone, the required call transfer cannot be made - the called
subscriber is busy. You can return to the calling subscriber and terminate the call,
transfer the call to another subscriber, hold the call or park the call.
F nn
F=FLASH and nn is the subscriber number of the transferee.
2.1.3. Transfer to PSTN
The service is identical with the two services above. The only difference is that,
dialling the subscriber number, you have to dial the PSTN or PN access code. You are
recommended to transfer calls without hang-up in this case in order to get control of
the call until the called subscriber answers.
V 1.111

2N NETSTAR – User Manual
F x nn
F=FLASH, xis the PSTN/PS access code and nn is the subscriber number of the
transferee.
2.2. Return to Transferred Call
This is an advanced option of the call transfer service without hang-up. If you
have transferred a call and have not hung up, you can return to the call unless the
called subscriber has answered or you have hung up. To return to the transferred call
press FLASH again.
If the called subscriber has answered the transferred call, the CALL ALTERNATION
service can be used.
2.3. Call Alternation
This is an advanced option of the call transfer service without hang-up. The
moment you have established calls between the calling subscriber and the transferee,
you can alternate the two calls, the inactive call getting music on hold. To alternate
calls, press FLASH again.
2.4. Call Forwarding
If you do not want to or cannot speak to the calling subscriber, you can forward
the call to another subscriber selected by you without answer. The service is only
available to users equipped with a 2N StarPoint telephone.
2.5. Call Hold - Temporary Call Suspension
To suspend a call for some time (to seek advice or retrieve data, etc.), press FLASH
on your telephone; the calling subscriber hears music, do not hang up. The call is
held temporarily and the PBX signals this status. You can also use the HOLD button
on your telephone, then all is controlled by the telephone logic; you cannot hang up
after that in most cases.
v 1.112

2N NETSTAR – User Manual
2.6. Mute
This function is provided by most telephone sets. It switches the microphone off
and the calling or called subscribers cannot hear you, but you can hear them.
2.7. Call Parking
This function allows you to put off a call. Any user, including you, can unpark
the call later. Having parked a call, you can use your telephone station without
limitations. Both incoming and outgoing calls can be parked.
2.7.1. Call Parking on Central Parking Place
Suppose you want to park the call you are currently making onto one of 10
parking places. You or any other subscriber can unpark the call later.
If the PBX ignores your dialling (with a message), it means that the selected parking
place is occupied. Try another parking place or park the call later.
If a call is not unparked within a timeout (180 s by default), your telephone will ring to
remind you of your parked call.
Call parking
*33 n
Where nis the number of the selected parking place.
2.7.2. Call Unparking
To unpark a call you have to know the number of the parking place used. Dial:
Call unparking
#33 n
Where nis the number of the selected parking place.
V 1.113

2N NETSTAR – User Manual
2.8. Ringing Take-Over
This service helps you answer any ringing telephone by answering your own
telephone and dialling the service number.
2.8.1. Ringing Take-Over from Own Group
You take over ringing in your own group according to the sequence of incoming
ringings - you always take over the first ringing in the group. Your Administrator will
advise you to which group you are assigned; ask your servicing organisation for
service setting.
.
*#
2.8.2. Ringing Take-Over from Line
If you know the number of the ringing station, you can take over its ringing call
being sure that you are not taking over any other station in the group. To take over a
line that is not in your group:
** nn#
Where nn is the number of the line from which you are going to take over ringing.
2.8.3. Ringing Take-Over from Group
You want to take over a ringing call from a group you are not member of. You
always take over the first ringing call in this group. To do so, you have to know the
number of the group to be taken over.
The Administrator assigns the group numbers, ask your servicing organisation for
service setting.
#* nn#
Where nn is the number of the group from which you are going to take over ringing.
v 1.114

2N NETSTAR – User Manual
2.9. Call Redirection
Suppose you need to answer all incoming calls or you want a colleague of
yours to answer your calls.
2.9.1. Call Redirection - Immediately
By activating this service you redirect immediately all calls to a selected
destination (station, subscriber, group). Your telephone will not ring, the calling
subscriber will hear the ringing tone.
To enable the service
*11 nn #
To disable the service
#11
Where nn is the number to which you redirect your calls.
2.9.2. Call Redirection - Busy
By activating this service you redirect all calls to a selected destination (station,
subscriber, group) whenever your line is busy (call with another subscriber, line
failure). Your telephone will not ring, the calling subscriber will hear the ringing tone.
To enable the service
*12 nn #
To disable the service
#12
Where nn is the number to which you redirect your calls.
V 1.115

2N NETSTAR – User Manual
2.9.3. Call Redirection - No Answer
By activating this service you redirect all calls to a selected destination (station,
subscriber, group) whenever your line is not answered within a timeout. Your
telephone will ring for the defined period of time, then the call will be redirected and the
calling subscriber will hear the ringing tone.
To enable the service
*13 nn #
To disable the service
#13
Where nn is the number to which you redirect your calls.
2.9.4. Call Redirection to PSTN or PN
By activating this service you redirect all calls to a selected destination in the
PSTN. The service is identical with call redirection - immediately, busy and no answer,
the destination is a PSTN or PN number dialled including the respective access code.
Example
*11 x nn #
Where xis the PSTN/PN access code and nn is the number to which you redirect your
calls.
2.9.5. Call Redirection Disable
This service cancels all active call redirection settings.
#10
v 1.116

2N NETSTAR – User Manual
3. SECURED PBX SERVICES
3.1. Station Disable/Enable
This service helps disable a station for outgoing calls to a PSTN/ PN or the
2N NETSTAR PBX. Incoming calls do not ring on this line.
If a subscriber tries to dial this station, he or she gets the busy tone.
The station is disabled/enabled using the NETSTAR Assistant.
3.2. Station Locking/Unlocking for Incoming Calls in Mobility
Extension Mode
Used for user locking of a station for incoming calls if the ME mode is active.
If locked, the station works normally with all outgoing call restrictions as set by the
Administrator. If an incoming call is routed to this station, the telephone does not ring.
This parameter is selected in the User profiles using the NETSTAR Assistant.
3.3. Log IN/Log OUT Station
Used for user login/logout to a selected interface. Useful in operations where
the user's working place is not fixed and for hotel room telephone operation.
3.3.1. Log IN
A station gets logged in to the interface to which the telephone used for the
service enable is connected. Multiple stations may be logged in to one interface. The
last-logged-in station is used for outgoing identification. If a station was logged in to
another port, it is logged out of the original port automatically.
To log in
*66 nn #PIN
Where nn is the number of the station to be logged in and PIN is the user security key.
The service requires a PIN, the Administrator can define a no-PIN use.
V 1.117

2N NETSTAR – User Manual
3.3.2. Log OUT
A station gets logged out of the interface to which the telephone used for the
service enable is connected.
The station may be logged in to any port any time.
To log out
#66 nn #PIN
Where nn is the number of the station to be logged out and PIN is the user security
key. The service requires a PIN, the Administrator can define a no-PIN use.
3.4. Private Call
The service helps designate selected outgoing calls as private calls to be
filtered easily in the accounting SW. The service allows the users without stable
stations to make private calls. It is useful in environments with multiple users and a
limited number of stations.
3.4.1. From Own Station
It is a service for users who have been assigned a station. The service requires
only a PIN; no station number is entered. A no-PIN use can be selected too.
To enable
*71 PIN
3.4.2. From Other Station
It is a service for users who have not been assigned a station or who need to
make a call from another subscriber's line. The service requires the station number
and PIN entering. A no-PIN use can be selected too.
To enable
*72 nn PIN
Where nn is the number of the station to be accounted and PIN is the user security
key.
v 1.118

2N NETSTAR – User Manual
3.5. PIN Setting
Used for setting and modifying the user PIN code. The PIN can be set from any
user station and is common for all stations assigned to one user. It is required in some
2N NETSTAR services and the user is always invited by the system to enter it.
Setting
*70 old*new*new
To set a new PIN
*70 old*new*new#
*70 1111*1111
To modify an old PIN
*70 1111*2222*2222
To delete your PIN, enter the original PIN and press an asterisk twice.
V 1.119

2N NETSTAR – User Manual
4. TIME-DEPENDENT PBX SERVICES
4.1. DATE and TIME Setting
To set date and time, use either the 2N NETSTAR administration console or the
NETSTAR Assistant. In either case, you have to know the login name and password
for a user with administrator rights.
4.2. Alarm Clock
This service helps set alarm ringing of your telephone in two ways. Your
telephone rings for 1 minute to wake you up. If you are just calling at that time, your
telephone will start ringing when you have finished the call. The Administrator can
define a selected count of alarm ring cycles.
To terminate alarm ringing, pick up the handset or let all defined cycles get exhausted.
4.2.1. Single Alarm
The service sets alarm ringing for a selected time and date. If you enter time
only, the alarm date is the day on which you activate the service, i.e. the present day.
To enable alarm clock with date setting
*51 hhmm*DDMM#
To enable alarm clock with time setting
*51 hhmm*#
To cancel setting
#51
Where hh is an hour, mm a minute, DD a day and MM a month.
v 1.120