2N Netstar User manual

2N NETSTAR – User Manual
A Happy Customer Is Our Goal ...
Dear customers,
let us congratulate you on having purchased a new
2N NETSTAR private branch exchange (PBX) from a Czech
manufacturer 2N TELEKOMUNIKACE a.s. Please read this
User Manual carefully before using the PBX for the time. If
used in accordance with these instructions, your PBX will
help you not only communicate conveniently but also save
your time and money.
This User Manual is intended for all types of the
2N NETSTAR modular system. All models are operated
identically and differences, if any, are described individually.
If you have any questions, please contact the reseller or
directly the manufacturer.
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CONTENTS
About 2N NETSTAR .................................................................................................5
1. GENERAL PBX SERVICES...............................................................................8
1.1. Incoming Calls ........................................................................................................ 8
1.2. Outgoing Calls ........................................................................................................ 8
1.2.1. Call to Internal PBX Subscriber........................................................................... 8
1.2.2. Call to External Subscriber (Public, GSM, IP, or Private Networks) ................... 8
1.3. Quick Dialling.......................................................................................................... 9
1.4. Hot Line ................................................................................................................... 9
1.5. REDIAL .................................................................................................................... 9
1.6. LOG Dialling............................................................................................................ 9
1.7. Direct Access.......................................................................................................... 9
2. PBX CONNECTING SERVICES.......................................................................11
2.1. Call Transfer.......................................................................................................... 11
2.1.1. Call Transfer with Hang-Up............................................................................... 11
2.1.2. Call Transfer without Hang-Up.......................................................................... 11
2.1.3. Transfer to PSTN .............................................................................................. 11
2.2. Return to Transferred Call ................................................................................... 12
2.3. Call Alternation ..................................................................................................... 12
2.4. Call Forwarding..................................................................................................... 12
2.5. Call Hold - Temporary Call Suspension.............................................................. 12
2.6. Mute ....................................................................................................................... 13
2.7. Call Parking........................................................................................................... 13
2.7.1. Call Parking on Central Parking Place.............................................................. 13
2.7.2. Call Unparking................................................................................................... 13
2.8. Ringing Take-Over................................................................................................ 14
2.8.1. Ringing Take-Over from Own Group ................................................................ 14
2.8.2. Ringing Take-Over from Line ............................................................................ 14
2.8.3. Ringing Take-Over from Group......................................................................... 14
2.9. Call Redirection .................................................................................................... 15
2.9.1. Call Redirection - Immediately .......................................................................... 15
2.9.2. Call Redirection - Busy...................................................................................... 15
2.9.3. Call Redirection - No Answer ............................................................................ 16
2.9.4. Call Redirection to PSTN or PN ........................................................................ 16
2.9.5. Call Redirection Disable.................................................................................... 16
3. SECURED PBX SERVICES .............................................................................17
3.1. Station Disable/Enable......................................................................................... 17
3.2. Station Locking/Unlocking for Incoming Calls in Mobility Extension Mode... 17
3.3. Log IN/Log OUT Station ....................................................................................... 17
3.3.1. Log IN................................................................................................................ 17
3.3.2. Log OUT............................................................................................................ 18
3.4. Private Call ............................................................................................................ 18
3.4.1. From Own Station ............................................................................................. 18
3.4.2. From Other Station............................................................................................ 18
3.5. PIN Setting............................................................................................................. 19
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4. TIME-DEPENDENT PBX SERVICES .............................................................. 20
4.1. DATE and TIME Setting ........................................................................................20
4.2. Alarm Clock ...........................................................................................................20
4.2.1. Single Alarm ......................................................................................................20
4.2.2. Repeated Alarm – under construction ...............................................................21
4.2.3. Cancel All Alarms – under construction.............................................................21
4.3. Time Modes............................................................................................................21
5. SECRETARY SERVICES................................................................................. 22
5.1. Quick Intercom ......................................................................................................22
5.1.1. With Alert ...........................................................................................................22
5.2. Call Rejection.........................................................................................................22
5.2.1. Single Call Rejection..........................................................................................22
6. MOBILITY EXTENSION................................................................................... 23
6.1. Incoming Calls.......................................................................................................23
6.1.1. Ringing Off/On...................................................................................................23
6.2. Outgoing Calls from Mobility Extension.............................................................24
6.2.1. Outgoing Call to 2N NETSTAR Internal Station ................................................24
6.2.2. Outgoing Call to PSTN via 2N NETSTAR .........................................................24
6.3. Call Transfer ..........................................................................................................24
6.4. Other Services.......................................................................................................26
7. OTHER SERVICES.......................................................................................... 27
7.1. Access to Broadcast.............................................................................................27
7.2. Radio Service.........................................................................................................27
7.3. Close/Open Relay Permanently ...........................................................................28
7.4. Close/Open Relay Temporarily ............................................................................28
8. ACCOUNTING DATA ...................................................................................... 29
8.1. Accounting Record Description ..........................................................................29
8.1.1. Meaning of Items ...............................................................................................29
8.1.2. IP Buffer.............................................................................................................32
9. SERVICE TABLE............................................................................................. 33
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About 2N NETSTAR
2N NETSTAR is a digital private branch exchange (PBX) of a new generation
that supports VoIP technologies. It works like a standard digital PBX and a VoIP
softswitch and fully integrates services. It supports a number of interfaces, such as
analog telephone lines, ISDN BRI, ISDN PRI and VoIP ports. Network features are
integrated into a single compact system.
The speech capacity of the system meets the needs of large companies and
providers. A dynamic Least Cost Router (LCR) controls transmissions between
networks automatically. The LCR selects the optimum and most cost-effective route to
a destination for every call.
Thanks to a sophisticated concept of the LCR based on separate routing tables for
each subscriber or port, it is easy to create virtual exchanges or restrictions for
subscriber groups or individuals.
The capacities of user terminals and communication are independent of the
communication technology used. A Web Assistant for easy user service configuration
is available to all extensions, from analog telephones to web terminals. The Web
Assistant combines a web interface with voice instructions and service guides. The
control of key (system) phones using a context menu is easy too. Telephone settings
can be defined easily using profiles that can be created by the user or system
administrator with the aid of a guide.
Mobility Extension
Free yourself from the need to stay in your office!
Illness, child or wife care in case of illness, rest or a quiet period for important work -
all these are life situations that all of us know very well. "But what shall I do?" asks a
busy manager, "my office is the place where most people call me, where I have all
documents and contacts and where I am connected to the company information
system, I can't go home." But you can!
Liberate yourself from feelings like that, try 2N NETSTAR and work anywhere under
your own profile.
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Explanation of Terms
CO line
CO (Central Office, external, public, trunk, etc.) lines are PSTN lines that
represent your 2N NETSTAR PBX connections to the world. They connect you with
the public or central exchange. Examples are PRI, BRI and analog CO lines.
External subscriber
A subscriber anywhere in the world with whom you are connected via a CO line.
Internal subscriber
A subscriber inside your company connected to your 2N NETSTAR PBX. Calls
within the PBX system are free of charge.
Private network
A private owner's telephone network, used for telephone interconnection of the
owner's affiliates and subscribers. Private and public networks may be identical from
the viewpoint of the 2N NETSTAR PBX.
Private subscriber
A telephone subscriber in a private network.
Tone and pulse dialling, tone and pulse telephone set
Two types of telephones are mainly used in public networks - a rather obsolete
pulse dialling telephone and a modern tone dialling telephone (most tone phones
feature both pulse and tone dialling, a switch is used for selection).
The 2N NETSTAR PBX works with both telephone types, yet with lower comfort in the
pulse dialling ones. The control functions may be different for some services and so
find what type of telephone you are currently using. We recommend you to use tone
dialling phones to get more comfort.
Bundle
A group of CO lines for 1 department of your company, for example.
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DISA
Direct tone (frequency) dialling of an internal PBX subscriber number (without
the operator).
ISDN
A public multimedia digital network, e.g. TELECOM, which provides high-quality
voice and data services.
IP telephony
The IP telephony (VoIP - Voice over IP) is a technology that provides voice
transmission over the data LAN/WAN or the Internet using the Internet Protocol (IP).
Implementation of this technology cuts telephone costs.
Groups of internal subscribers
The 2N NETSTAR PBX allows the user to define X groups of internal
subscribers that make the impression of X independent (virtual) PBXs.
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1. GENERAL PBX SERVICES
1.1. Incoming Calls
To process an incoming call from a public, GSM, IP or private network or an
internal subscriber (your telephone is ringing):
Answer the call by picking up the handset and speak.
If your telephone is equipped with a HANDSFREE button, press the button and speak.
For your HANDSFREE communication to be successful, the telephone has to be
equipped with a microphone and loudspeaker too.
If your telephone is provided with a headset, then press the HANDSFREE button to
answer the call and speak. If the HANDSFREE button is not used for headset control,
follow the supplier's instructions.
.1.2. Outgoing Calls
To dial a number of an end user in a public, GSM, IP, or private network or an
internal subscriber from your telephone:
Pick up your handset and dial the required subscriber number.
Press HANDSFREE and dial the required subscriber number, or
dial the required subscriber number (with the possibility to correct a dialling error) and
then press HANDSFREE. For your HANDSFREE communication to be successful, the
telephone has to be equipped with a microphone and loudspeaker too.
If your telephone is provided with a headset, press the HANDSFREE button to answer
the call and speak. If the HANDSFREE button is not used for headset control, follow
the supplier's instructions.
1.2.1. Call to Internal PBX Subscriber
Dial the required internal subscriber number.
With 2N StarPoint telephones, you can retrieve the subscriber name from your internal
telephone directory.
1.2.2. Call to External Subscriber (Public, GSM, IP, or Private Networks)
Dial the required external subscriber number.
To get access to a public or private network, you have to enter an access code
(typically 0) before dialling the subscriber number in most cases. Your servicing
organisation will communicate your access code settings to you.
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You can use any of the services described in Subsections 1.3 to 1.7 too for dialling of
external or internal subscriber numbers.
To use any of the services mentioned below, contact your servicing organisation for
authorisation settings.
1.3. Quick Dialling
Quick dialling means abbreviated, mostly one-digit dialling to selected stations,
subscribers or groups of the 2N NETSTAR system.
Any quick dialling must be set by the Administrator.
1.4. Hot Line
The Hot Line is a destination called automatically after a defined timeout
whenever the handset is picked up or the HANDSFREE function is activated.
The called destination may include another station, subscriber, group, public network
subscriber or the ringing table (chart).
1.5. REDIAL
REDIAL is a function available in most telephones that is controlled by the logic
of the respective telephone set. In 2N NETSTAR, this function means dialling of the
last-dialled subscriber number from the telephone memory regardless of whether or
not the call was answered.
Be sure to assign this service to one button in 2N StarPoint telephones.
1.6. LOG Dialling
LOG dialling means dialling of numbers recorded in the AOC server database.
The function is available to 2N StarPoint telephone users, or other telephone users
using the NETSTAR Assistant.
Moreover, it is accessible to CTI telephone or CRM system SW applications.
There are three types of calls in the LOG (call list) - Missed, Incoming and Outgoing.
Note: Some types of analog and ISDN telephones have a dedicated database of
missed and called numbers. The use of these lists is controlled by the logic of the
respective telephone set.
1.7. Direct Access
Direct access means dialling into an external network without least cost routing,
i.e. seizure of a trunk or selected interface.
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You can use this function, for example, while calling to private networks or
crossconnection destinations. The most frequent use, however, is a service access to
an interface with the aim to check the telephone line function.
This function normally requires a two-digit access code assigned by the Administrator.
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