LevelOne SIP IP PBX VOI-9300 User manual

VOI-9300
SIP IP PBX
User Manual

2007-11-21 2
2
Table of Content
1. INTRO UCTION........................................................................................................................................................... 4
1.1. O VERVIEW ..................................................................................................................................................................4
2. FEATURES .................................................................................................................................................................... 5
3. STAN AR COMPLIANCE ....................................................................................................................................... 5
4. PACKING CONTENT ................................................................................................................................................... 6
5. LE IN ICATORS & INTERFACE CONNECTORS ............................................................................................... 6
6. INSTALLATIONS .......................................................................................................................................................... 8
7. RESET TO FACTORY EFAULT............................................................................................................................... 8
8. IP PBX CONFIGURATIONS BY WEB BROWSER................................................................................................. 9
8.1 N ETWORK ..................................................................................................................................................................... 11
8.1.1 Network Status................................................................................................................................................... 11
8.1.2 LAN Setting ........................................................................................................................................................ 12
8.1.3 WAN Settings..................................................................................................................................................... 12
8.1.4 DHCP Server ..................................................................................................................................................... 14
8.1.5 DDNS Settings................................................................................................................................................... 14
8.1.6 PN Settings...................................................................................................................................................... 16
8.2 S YSTEM .........................................................................................................................................................................18
8.2.1 SIP Port............................................................................................................................................................... 18
8.2.2 Rate Settings ..................................................................................................................................................... 19
8.2.3 DMZ Settings ..................................................................................................................................................... 19
8.2.4 Trust Host ........................................................................................................................................................... 20
8.2.5 Music ON Hold................................................................................................................................................... 21
8.2.6 Hot Lines ............................................................................................................................................................ 22
8.2.7 Admin Account................................................................................................................................................... 27
8.2.8 USB Disk Setting............................................................................................................................................... 27
8.2.9 oicemail Setting............................................................................................................................................... 28
8.2.10 Time-Zone Setting........................................................................................................................................... 29
8.3 I NCOMING C ALLS S ETTINGS .........................................................................................................................................30
8.3.1 Calls from FXO ports ........................................................................................................................................ 30
8.3.2 Calls from oIP.................................................................................................................................................. 31
8.3.3 Access Number ................................................................................................................................................. 33
8.4 O UTGOING C ALL ...........................................................................................................................................................35
8.4.1 Outgoing Calls via FXO ports.......................................................................................................................... 35
8.4.2 Outgoing Calls via oIP ................................................................................................................................... 37

2007-11-21 3
3
8.5 S WITCH B OARD A UTO A TTENDANT S ETTINGS ) ............................................................................................................39
8.5.1 Prompt Message ............................................................................................................................................... 39
8.5.2 Operator Settings .............................................................................................................................................. 39
8.5.3 Auto Attendant ................................................................................................................................................... 40
8.6 U SERS M ANAGEMENT ...................................................................................................................................................41
8.6.1 Single User Account Opening → Add User................................................................................................. 42
8.6.2 Group Users Account Opening → Add Users............................................................................................... 42
8.6.3 Bindings .............................................................................................................................................................. 43
8.6.4 Delete User Accounts ....................................................................................................................................... 44
8.6.5 User Information Update .................................................................................................................................. 44
8.6.6 Function Settings............................................................................................................................................... 45
8.6.7 User List.............................................................................................................................................................. 47
8.6.8 On-Line User List .............................................................................................................................................. 48
8.7 A DVANCED S ETTINGS ....................................................................................................................................................48
8.7.1 Phone Auto Config ............................................................................................................................................ 48
8.7.2 Queue Settings .................................................................................................................................................. 50
8.7.3 oice Conference Rooms ................................................................................................................................ 51
8.7.4 Network Parameter ........................................................................................................................................... 54
8.7.5 Caller ID.............................................................................................................................................................. 55
8.8 C ALL D ETAIL R ECORDS Q UERY ....................................................................................................................................56
8.8.1 System Call Records query ............................................................................................................................. 56
8.8.2 User Call Records ............................................................................................................................................. 57
8.9 U PGRADE & R EBOOT ....................................................................................................................................................58
8.9.1 User information Export & Import ................................................................................................................... 58
8.9.2 System Upgrade................................................................................................................................................ 59
8.9.3 Reboot ................................................................................................................................................................ 59
9. APPLICATIONS .......................................................................................................................................................... 60

2007-11-21 4
4
1. Introduction
1.1. Overview
The VOI-9300 is an embedded Voice over IP (VoIP) PBX Server with Session Initiation Protocol (SIP)
to rovide IP extension hone connections for global virtual office of small-to-medium business (SMB)
com anys. Equi ed with 4 x FXO orts, Ethernet LAN and WAN orts lus Life Line features,
VOI-9300 integrates the tele hony network and the data network into a manageable converged
network to rovide an efficient and economical PBX for global long distance voice communications.
VOI-9300 IP PBX works with various IP hones (Deskto , WiFi, Bluetooth, and DECT), VoIP
gateways, and analog tele hone ada ters (ATA) to route calls among client hones, analog hones,
and PSTN network. Call features such as conferencing, auto attendant, and voicemail can be
seamlessly enabled for all hone devices. In addition, it also rovides Internet access to all LAN
devices through VPN NAT router.
VOI-9300 IP PBX rovides call control and media relay services to SIP clients, and it erforms many
rimary functions, such as SIP Registrar, SIP Outbound Proxy with media relay, SIP Gateways (FXO),
SIP PBX for extension calls, Auto Attendant Interactive Voice Res onse (IVR), and Find-Me
Conferencing.
VOI-9300 IP PBX has a built-in suite of PBX a lications for su lemental services. This lowers down
the total cost of a converged network enabled by VOI-9300 IP PBX than building se arated
infrastructures for legacy tele hony network and data network. In addition, with a web-browsable
interface to the data network configuration and voice service rovisioning, VOI-9300 brings the
manageability of both networks together to facilitate administration locally and/or remotely.
Note that VOI-9300 requires an IP address, a subnet mask, and its gateway Router IP address for its
own use to connect to Internet. These three are available from your Internet service rovider.
VOI-9300 may enable PPPoE or DHCP features to automatically get an assigned dynamic IP from the
ITSP. Please refer to Web Configurations for detailed information.

2007-11-21 5
5
2. Features
The VOI-9300 IP PBX is equi ed with RJ45 & RJ11 connectors and is featuring as the following:
 SIP Server su orts 50 user registrations and 20 concurrent calls
 SIP v1 (RFC2543), v2 (RFC3261) with MD5 authentication (RFC2069 and RFC 2617)
 RJ45 x 2 for Ethernet WAN and LAN orts + RJ11 x 4 for FXO orts + Life Line FXS ort
 Su orts ITU-T G.711a, G.711u, GSM/MS-GSM, G.729A/B, VAD and CNG for S eech Codec
 Configurations by Web Browser
 Embedded NAT/DHCP Server
 PPPoE/DHCP Client for Dynamic IP lus NAT, VPN, DNS, and DDNS Clients
 Su ort STUN server and DMZ functions for NAT Traversal
 Su ort VPN function
 Su ort Call features; Call Forward/Waiting/Transfer/Hold, and Voice Conference Room
 Su ort E.164 ENUM Dial Number via SIP server
 Incoming Call Picku for Grou users
 Incoming Call Ringing for Grou users
 Number Bonding and Call restrictions.
 Find Me function
 Extension Picku for Attendant
 Bill Rate Table with Voice Mail
 Interactive Voice Recording (IVR) Settings by XML
 Programmable Prom t messages
 On-Line Subscriber Status
 Remote Firmware U graded by HTTP Web Interface
 Auto Provision Settings
 Out-Band DTMF (RFC 2833) / In-Band DTMF / Send DTMF SIP Info
3. Standard Compliance
The VOI-9300 IP PBX su orts for the following standards
VoIP Protocols: IETF RFC3261 and RFC 2543 for SIP
SIP Authentication: IETF RFC2069 and RFC 2617 for MD5
S eech Codec: ITU-T G.711a, G.711u, GSM/MS-GSM, G.729A/B, VAD and CNG
Echo Cancellation: ITU-T G.165/168

2007-11-21 6
6
4. Packing Content
Inside the ackage you should find:
(1) One VOI-9300 IP PBX
(2) One AC100~240V to 12VDC/1A Power Ada tor
(3) One Cat 5 Ethernet Cable
(4) One User Manual CD
5. LE Indicators & Interface Connectors
LED Indicators
On the front anel of VOI-9300, there are 12 LED indicators as the following table
LED Status Descri tions
POWER ON Power is Normal.
ACTIVE ON IP PBX is in Normal O eration
ALARM ON IP PBX is at alarm status
VPN ON Virtual Private Network function is ON
FXO 1 ON PSTN Line 1 is enabled and IDLE
Flashing PSTN Line 1 is in use
FXO 2 ON PSTN Line 2 is enabled and IDLE
Flashing PSTN Line 2 is in use
FXO 3 ON PSTN Line 3 is enabled and IDLE
Flashing PSTN Line 3 is in use
FXO 4 ON PSTN Line 4 is enabled and IDLE
Flashing PSTN Line 4 is in use
LAN ON LAN Port is in connection
Flashing LAN Ethernet data activity
10/100M ON LAN Ethernet ort is in connection at 100Mb s
WAN ON WAN Port is in connection
Flashing WAN Ethernet data activity
10/100M ON WAN Ethernet ort is in connection at 100Mb s

2007-11-21 7
7
Interface Connectors
1. DC Power 12Volt DC / 1A Power Ada tor with 100~240V AC ower in ut
2. FXO orts 4 FXO orts are for connection to PSTN lines, and numbered 1, 2,
3 and 4 from left to right.
3. Life Line ort Life Line FXS ort connects to an analog tele hone. When ower
is down, the Life Line will switch to FXO ort 1 for PSTN line 1.
4. WAN ort Connect to a broadband ADSL/Cable modem or a WAN router.
5. LAN ort Connection to PC for Web configurations or La to , IP Phones, or
VoIP Gateways/ATA, etc.
6. USB ort Connect to an external USB drive for backu internal system
storage. Click the Backup icon in Web configurations and follow
instructions to insert the USB connector of an external USB drive.
Note: If PC is directly connected to the LAN ort of VOI-9300 for web configurations, lease
use the enclosed Ethernet CAT5 Cable.

2007-11-21 8
8
6. Installations
7. Reset to Factory efault
IP PBX VOI-9300 can be reset back to factory default when IP address is not accessible for web
configurations. The rocedures are as follows:
1. Power off.
2. Press the RESET button and hold continuously, then ower on.
3. Hold the RESET button until all the LED indicators start flashing for three times. It may take 15-20
seconds to reset, and the RESET button can then be released after flashing.
4. The LED indicators will begin flashing for 3 times again to activate the IP PBX. Note that the
firmware version and IP settings will be reset back to factory defaults and users data base will be
cleared.
5. It is suggested that the user data base be ex orted and backed u to PC before reset.
Internet
ADSL
modem
IP Phones FXS
FXO
LAN
Life Line POTS
WAN
PSTN
Ethernet Switch Hub

2007-11-21 9
9
8. IP PBX Configurations by Web Browser
You may enter the IP address from PC Web browser to configure VOI-9300. For exam le, enter
http://192.168.1.1 from IE web browser to dis lay login age as follows. Note that VOI-9300 su ort
auto-MDIX for LAN ort. If a notebook PC is directly connected to the LAN ort of VOI-9300 for web
configurations, the user may use the Ethernet CAT5 cable included in the accessory.
1). Please enter the default IP address http://192.168.1.1 from PC Web browser.
The following Web age shall be dis layed on PC. If you have difficulties accessing the
Web age from the PC Web browser, the subnet IP of PC might be different from
192.168.1.xxx. In this case, lease refer to Cha ter 9 for trouble shooting.
2). Please enter the username and assword into the blank field. The default settings are:
Username: admin
Password: 123456
3). Click the “Login” button to enter the VOI-9300 for web configurations.
Whenever you change the setting in each Web age, remember to click the “Submit” button
to save into the non-volatile memory and click the “Reboot” button to activate the new
settings.
WAN & LAN Network IP Address and Mask
NIC IP Address Mask
WAN 192.168.139.3 255.255.255.0
LAN 192.168.1.1 255.255.255.0

2007-11-21 10
1
4). VOI-9300 rovides 100 SIP user ID number accounts which can be configured as well by
Web browser. The reset user ID numbers are from 2001~2010 with same assword
123456. The SIP service ort is default at 5060.
Resource Status

2007-11-21 11
11
8.1 Network
VOI-9300 IP-PBX rovides two RJ45 connectors for LAN and WAN orts at 10/100M Ethernet
interfaces. The Network will dis lay the current status for LAN, WAN, DHCP, DDNS, and VPN
settings.
8.1.1 Network Status
Network Status shows all the IP addresses for LAN, WAN, VPN server and VPN clients.

2007-11-21 12
1
8.1.2 LAN Setting
LAN Port can be used for IP-PBX to connect to a Notebook PC for configurations. The embedded
DHCP Server will automatically assign IP address through the LAN ort.
MAC Address should be unique in the same network, and IP Address must be in the format of
xxx.xxx.xxx.xxx and xxx is from 0 to 255, e.g. 192.168.1.1. Subnet Mask is used for network
segmentation. Please make sure the mask is correct and all the VoIP devices are within the same
network as VOI-9300.
8.1.3 WAN Settings
WAN ort is to connect to ADSL modem for Internet access. There are 3 o tions for WAN settings;
DHCP, Static IP, and PPPoE. The following exam le shows a Static IP ty e for WAN Setting.
WAN Link Types

2007-11-21 13
1
Static IP mode
ynamic IP Mode
PPPoE Mode
When VOI-9300 IP-PBX connects to ADSL Modem with PPPOE link, you may need to enter the
account name and assword for PPPOE. In addition, you may select the DNS server and enter the
IP address for the First and Second DNS servers.

2007-11-21 14
1
8.1.4 DHCP Server
The embedded DHCP server in NAT will automatically assign IP address to the network devices.
HCP Server Status: To show the current DHCP server status
HCP Server Start/Stop: To enable/disable DHCP Server
Start/End IP Address: DHCP Server will assign an IP within the start/end IP address range, e.g.
192.168.1.100－192.168.1.200. Note that the start IP and end IP must be
in the same 192.168.1.xxx network.
Mask: Usually 255.255.255.0 for subnet mask
efault Gateway: The IP address for NAT gateway.
NS Server: The Domain Name Server IP address.
8.1.5 DDNS Settings
DDNS is an abbreviation for Dynamic Domain Name Service. In general, ISP will allocate IP PBX
a dynamic IP address by ADSL PPPoE mode connection when you access Internet, and the IP
address may change day by day. In other words, the IP-PBX IP address may change and can NOT
be reached by a fixed IP address. In such a case, DDNS can be a resolution.
DDNS resolution is used to associate domain name with dynamic IP address acquired from ISP.
Users would only need to know the domain name, and do not care about the current PBX IP address.
For DDNS, you should firstly register an account onto, for exam le, www.3322.org or
www.dyndns.com for free. The IP-PBX su orts the DDNS settings for these two most o ular DDNS;
3322.org and dyndns.org.

2007-11-21 15
1
Service Provider: Choose DDNS server that u dates your IP address.
Host Name: Set your host name that need to do DDNS u date.
User Name: The DDNS server requires you to su ly a name and assword to u date your IP
address. You have to register the user name and assword offline to the s ecific
DDNS server.
Password: The DDNS server requires you to su ly a name and assword to u date your IP
address. You have to register the user name and assword offline to the s ecific
DDNS server.
NS Status: Disable or Enable have to show.
NS Service: Disable/Enabled DDNS service.
Exam le for www.3322.org

2007-11-21 16
1
Exam le for www.dyndns.com
NS Settings
This shows the current registration of www.3322.org or www.dyndns.org for dynamic DNS service.
8.1.6 VPN Settings
VPN is namely virtual rivate network. VPN establishes a tem orary and safely connection over
ublic network (generally Internet). Usually VPN is an extension of an intranet. It hel s remote users,
com any branches, commercial artners and su liers to establish a reliable and safely connection
with intranet and guarantees safe data transmission. The IP-PBX su orts two kinds of VPN Link:
PPTP VPN server and O enVPN client.

2007-11-21 17
1
VPN Server Configuration for PPTP (Point-to-Point Tunnel Protocol)
VPN Server: You may enable or disable VPN Server Service.
UserName: For remote user when connected to VPN server.
Password: For remote user when connected to VPN server.
Press U date to save the configurations, and ress Reboot to activate the new configurations.
VPN Client Configuration for OPENVPN
O enVPN is used when the IP-PBX register as a VPN client to a remote VPN server.
VPN Client Service: You can enable or disable VPN Client Service.
Server Address: The IP address of remote VPN server with format of “address: ort”.
Communication: The communication mode between clients and servers.
CA certificate: The CA certificate given by the VPN server.
Client certificate: The Client certificate given by the VPN server.
Client Key: The Client key given by the VPN server.
Press U date to save the configurations, and ress Reboot to activate the new configurations.

2007-11-21 18
1
8.2 System
The VOI-9300 IP PBX System configurations can be set in this section. The settings include Server
Ports Setting, Rate Setting, DMZ, TrustHost, Music on Hold, Hotlines, Admin Accounts, USB_Disk
Setting, Voicemail Setting, and Time Zone.
8.2.1 SIP Port
The SIP default ort number is 5060 for VoIP A lications. The value for SIP ort can be from 1 to
65535. Note that the SIP ort number must be the same for all the IP-PBX and VoIP hones and
TAs.
HTTP Port : HTTP ort number, default at 80.
SIP Port : Default at 5060 .
Encry t Port : Su ort SIP acket encry tion with VP301/VP306 VoIP Phone and VS110/210/211 TA.
RTP Ports Range : RTP ort for VoIP ackets. Default at 10000~20000.

2007-11-21 19
1
8.2.2 Rate Settings
Rate setting is used to calculate the charges for each call. The IP PBX will generate a call record for
the charges. All the charges are based on this rate table.
The rate is based on the refix to calculate the charges:
Prefix: 0
Rate: 15 (cent)
Time Unit： 60 (second)
This means when calling a number with 0 refix (e.g., 01010086)，The rate is 15 cents for every 60
seconds , and the duration less than 60 seconds will be charged the same as 60 seconds. In
addition, the refix is for the longer one. For exam le, if there are rates for refixes 0 and 00, the call
number with 00 refix will be charged er the rate of 00 instead 0.
If there is no rate for the calling refix, this im lies the rate is 0.
8.2.3 DMZ Settings
DMZ is an abbreviation for demilitarized zone. It is a buffer between safe system and unsafe
system to solve the roblem that facilities in the outer net access servers behind firewall in the rivate
network. The buffer is in a small network zone between enter rise internet and outer net where it can
ut some servers that must be ublic, for exam le Web server, FTP server and so on.
The IP-PBX su orts DMZ by coo erating with routers which rovides DMZ function.
The DMZ must be set ON if the DMZ of firewall is activated.

2007-11-21 20
2
DMZ mode: You can enable DMZ mode or disable.
External IP Address: External address can be accessed by facilities from Internet.
LAN n: This is the rivate network segments where the IP-PBX resides in. U date your settings,
Submit -> Reboot.
8.2.4 Trust Host
It is not need to have authentication from the call of Trusted IP Address. If the ort is set at 0, all the
orts from this trusted address will not need authentications. The trusted address could be either IP
address or domain name.
The TrustHost address can be added or deleted, and need to be configured in case of the following
conditions;