Grandstream Networks UCM6102 User manual

Grandstream Networks, Inc.
www.grandstream.com
Grandstream Networks, Inc.
UCM6102/UCM6104/UCM6108/UCM6116
All-in-one Hybrid IPPBX Appliance
User Manual

Firmware Version 1.0.0.32 UCM6102/6104/6108/6116 USER MANUAL Page 1 of 108
UCM6102/UCM6104/UCM6108/UCM6116 User Manual
Index
CHANGE LOG............................................................................................... 9
FIRMWARE VERSION 1.0.0.32 ..........................................................................................................9
WELCOME .................................................................................................. 10
PRODUCT OVERVIEW................................................................................11
FEATURE HIGHTLIGHTS..................................................................................................................11
TECHNICAL SPECIFICATIONS.........................................................................................................11
INSTALLATION........................................................................................... 14
EQUIPMENT PACKAGING................................................................................................................ 14
CONNECTING YOUR UCM6102/UCM6104/UCM6108/UCM6116 ...................................................14
CONNECTING THE UCM6102 ..................................................................................................14
CONNECTING THE UCM6104 ..................................................................................................15
CONNECTING THE UCM6108 ..................................................................................................16
CONNECTING THE UCM6116................................................................................................... 17
SAFETY COMPLIANCES..................................................................................................................18
WARRANTY ......................................................................................................................................18
GETTING STARTED................................................................................... 19
USING THE LCD MENU....................................................................................................................19
USING THE LED INDICATORS......................................................................................................... 20
USING THE WEB GUI.......................................................................................................................20
ACCESSING WEB GUI..............................................................................................................20
WEB GUI CONFIGURATIONS...................................................................................................21
SAVING AND APPLYING CHANGES.........................................................................................22
MAKING YOUR FIRST CALL............................................................................................................ 22
SYSTEM SETTINGS................................................................................... 23
NETWORK SETTINGS......................................................................................................................23
LAN/WAN/802.1X SETTINGS....................................................................................................23
NETWORK SECURITY SETTINGS ...........................................................................................25
CHANGE PASSWORD......................................................................................................................27
LDAP SERVER..................................................................................................................................27
LDAP SERVER CONFIGURATIONS..........................................................................................28
LDAP PHONEBOOK .................................................................................................................. 28

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LDAP CLIENT CONFIGURATIONS............................................................................................29
HTTP SERVER..................................................................................................................................30
EMAIL SETTINGS .............................................................................................................................31
TIME SETTINGS ............................................................................................................................... 31
PROVISIONING........................................................................................... 33
OVERVIEW .......................................................................................................................................33
AUTO PROVISIONING...................................................................................................................... 33
MANUAL PROVISIONING.................................................................................................................35
DISCOVERY............................................................................................................................... 35
ASSIGNMENT............................................................................................................................36
PROVISIONING .........................................................................................................................37
EXAMPLES ....................................................................................................................................... 37
EXTENSIONS.............................................................................................. 40
CREATE NEW USER........................................................................................................................40
BATCH ADD EXTENSIONS ..............................................................................................................42
EDIT EXTENSION............................................................................................................................. 44
TRUNKS...................................................................................................... 45
ANALOG TRUNKS............................................................................................................................ 45
VOIP TRUNKS................................................................................................................................... 47
CALL ROUTES ........................................................................................... 49
OUTBOUND ROUTES ......................................................................................................................49
INBOUND ROUTES .......................................................................................................................... 50
CONFERENCE BRIDGE ............................................................................ 53
IVR ............................................................................................................... 55
CONFIGURING IVR ..........................................................................................................................55
CREATING IVR PROMPT .................................................................................................................56
RECORD NEW IVR PROMPT.................................................................................................... 56
UPLOAD IVR PROMPT..............................................................................................................57
VOICE PROMPT ......................................................................................... 58
VOICEMAIL................................................................................................. 59
CONFIGURING VOICEMAIL.............................................................................................................59
CONFIGURING VOICEMAIL GROUP...............................................................................................60

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RING GROUP.............................................................................................. 62
CONFIGURING RING GROUP.........................................................................................................62
RING GROUP PARAMETERS ..........................................................................................................62
PAGING AND INTERCOM GROUP........................................................... 64
CALL QUEUE.............................................................................................. 66
CONFIGURING CALL QUEUE.......................................................................................................... 66
CALL QUEUE PARAMETERS........................................................................................................... 66
MUSIC ON HOLD........................................................................................ 68
FAX/T.38 ...................................................................................................... 69
CONFIGURING FAX/T.38.................................................................................................................. 69
INTERNAL OPTIONS ................................................................................. 70
INTERNAL OPTIONS/GENERAL...................................................................................................... 70
INTERNAL OPTIONS/FEATURE CODES......................................................................................... 71
INTERNAL OPTIONS/RTP SETTINGS.............................................................................................73
INTERNAL OPTIONS/HARDWARE CONFIG....................................................................................73
INTERNAL OPTIONS/STUN MONITOR............................................................................................75
PBX SETTINGS........................................................................................... 76
IAX SETTINGS.................................................................................................................................. 76
IAX SETTINGS/GENERAL......................................................................................................... 76
IAX SETTINGS/CODECS........................................................................................................... 76
IAX SETTINGS/JITTER BUFFER...............................................................................................77
IAX SETTINGS/REGISTRATION ...............................................................................................77
IAX SETTINGS/SECURITY........................................................................................................78
SIP SETTINGS..................................................................................................................................78
SIP SETTINGS/GENERAL......................................................................................................... 78
SIP SETTINGS/CODECX........................................................................................................... 79
SIP SETTINGS/JITTER BUFFER...............................................................................................79
SIP SETTINGS/MISCELLANEOUS............................................................................................ 80
SIP SETTINGS/SESSTION TIMER............................................................................................80
SIP SETTINGS/TLS AND TCP...................................................................................................81
SIP SETTINGS/NAT ...................................................................................................................81
SIP SETTINGS/ToS.................................................................................................................... 83
SIP SETTINGS/DEBUG ............................................................................................................. 84

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STATUS AND REPORTING........................................................................ 85
PBX STATUS.....................................................................................................................................85
TRUNKS.....................................................................................................................................85
EXTENSIONS.............................................................................................................................86
QUEUES .................................................................................................................................... 88
CONFERENCE ROOMS............................................................................................................89
INTERFACES STATUS...............................................................................................................89
PARKING LOT............................................................................................................................ 91
SYSTEM STATUS ............................................................................................................................. 91
GENERAL .................................................................................................................................. 92
NETWORK................................................................................................................................. 92
STORAGE USAGE.....................................................................................................................93
RESOURCE USAGE..................................................................................................................93
CDR (Call Detail Report)....................................................................................................................94
UPGRADING AND MAINTENANCE.......................................................... 98
UPGRADING..................................................................................................................................... 98
UPGRADING VIA NETWORK....................................................................................................98
UPGRADING VIA LOCAL UPLOAD...........................................................................................99
NO LOCAL FIRMWARE SERVERS......................................................................................... 100
BACKUP.......................................................................................................................................... 100
LOCAL BACKUP...................................................................................................................... 100
NETWORK BACKUP................................................................................................................ 101
CLEANER........................................................................................................................................ 102
RESET AND REBOOT .................................................................................................................... 103
SYSLOG.......................................................................................................................................... 104
TROUBLESHOOTING..................................................................................................................... 104
ETHERNET CAPTURE ............................................................................................................ 104
PING......................................................................................................................................... 105
TRACEROUTE......................................................................................................................... 106
EXPERIENCING THE UCM6102/UCM6104/UCM6108/UCM6116......... 107

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Table of Tables
UCM6102/UCM6104/UCM6108/UCM6116 User Manual
Table 1: TECHNICAL SPECIFICATIONS...................................................................................................11
Table 2: UCM6102/UCM6104 EQUIPMENT PACKAGING....................................................................... 14
Table 3: UCM6108/UCM6116 EQUIPMENT PACKAGING .......................................................................14
Table 4: LCD MENU OPTIONS.................................................................................................................19
Table 5: UCM6102/UCM6104 LED INDICATORS.....................................................................................20
Table 6: UCM6108/UCM6116 LED INDICATORS..................................................................................... 20
Table 7: NETWORK SETTINGS...............................................................................................................23
Table 8: UCM6102 NETWORK SETTINGS.............................................................................................. 24
Table 9: Firewall Rule Settings..................................................................................................................26
Table 10: HTTP Server Settings................................................................................................................30
Table 11: Email Settings............................................................................................................................ 31
Table 12: Time Settings.............................................................................................................................31
Table 13:Auto Provision Setting ...............................................................................................................35
Table 14: Extension Configuration Parameters......................................................................................... 40
Table 15: Batch Add Extension Parameters..............................................................................................42
Table 16: Analog Trunk Configuration Parameters.................................................................................... 45
Table 17: VoIP Trunk Configuration Parameters....................................................................................... 47
Table 18: Outbound Route Configuration Parameters ..............................................................................49
Table 19: Inbound Route Configuration Parameters................................................................................. 51
Table 20: Conference Bridge Configuration Parameters........................................................................... 53
Table 21: IVR Configuration Parameters................................................................................................... 55
Table 22: Email Settings For Voicemails................................................................................................... 59
Table 23: Voicemail Settings..................................................................................................................... 59
Table 24: Ring Group Parameters.............................................................................................................62
Table 25: Page/Intercom Group Parameters.............................................................................................64
Table 26: Call Queue Parameters.............................................................................................................66
Table 27: FAX/T.38 Settings...................................................................................................................... 69
Table 28: Trunk Status...............................................................................................................................85
Table 29: Extension Status........................................................................................................................ 87
Table 30: Agent Status ..............................................................................................................................88
Table 31: Interface Status Indicators.........................................................................................................90
Table 32: Parking Lot Status ..................................................................................................................... 91
Table 33: System Status->General............................................................................................................92
Table 34: System Status->Network........................................................................................................... 92
Table 35: CDR Filter Criteria.....................................................................................................................95
Table 36: CDR Statistics Filter Criteria...................................................................................................... 97
Table 37: Network Upgrade Configuration................................................................................................ 98
Table 38: Network Backup Configuration................................................................................................ 102

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Table 39: Cleaner Configuration.............................................................................................................. 103

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Table of Figures
UCM6102/UCM6104/UCM6108/UCM6116 User manual
Figure 1: UCM6102 Front View.................................................................................................................14
Figure 2: UCM6102 Back View................................................................................................................. 15
Figure 3: UCM6104 Front View.................................................................................................................15
Figure 4: UCM6104 Back View................................................................................................................. 16
Figure 5: UCM6108 Front View.................................................................................................................16
Figure 6: UCM6108 Back View................................................................................................................. 16
Figure 7: UCM6116 Front View.................................................................................................................17
Figure 8: UCM6116 Back View................................................................................................................. 17
Figure 9: UCM6116 Web GUI Login Page................................................................................................ 21
Figure 10: Current Service........................................................................................................................ 25
Figure 11: Create New Firewall Rule.........................................................................................................26
Figure 12: LDAP Server Configurations.................................................................................................... 28
Figure 13: Add New LDAP Phonebook..................................................................................................... 29
Figure 14: GXP2200 LDAP Phonebook Configuration..............................................................................30
Figure 15:Auto Provision Setting.............................................................................................................. 34
Figure 16: Auto Discover........................................................................................................................... 36
Figure 17: Discovered Devices.................................................................................................................36
Figure 18: Assign Extension To Device.....................................................................................................36
Figure 19: Create New Device..................................................................................................................37
Figure 20: Provisioning Example 1 ...........................................................................................................38
Figure 21: Provisioning Example 2 ...........................................................................................................39
Figure 22: Click On Prompt To Create IVR Prompt...................................................................................56
Figure 23: Record New IVR Prompt.......................................................................................................... 57
Figure 24: Language Settings For Voice Prompt ......................................................................................58
Figure 25: Default Email Template............................................................................................................59
Figure 26: Voicemail Group....................................................................................................................... 60
Figure 27: Ring Group ..............................................................................................................................62
Figure 28: Ring Group Configuration........................................................................................................ 63
Figure 29: Page/Intercom Group...............................................................................................................64
Figure 30: Page/Intercom Group Settings................................................................................................. 65
Figure 31: Call Queue............................................................................................................................... 66
Figure 32: Music On Hold Default Class...................................................................................................68
Figure 33: Status->PBX Status..................................................................................................................85
Figure 34: Trunk Status.............................................................................................................................85
Figure 35: Extension Status...................................................................................................................... 87
Figure 36: Queue Status........................................................................................................................... 88
Figure 37: Conference Room Status......................................................................................................... 89
Figure 38: UCM6116 Interfaces Status .....................................................................................................90
Figure 39: Parking Lot Status....................................................................................................................91

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Figure 40: System Status->Storage Usage...............................................................................................93
Figure 41: System Status->Resource Usage............................................................................................ 94
Figure 42: CDR Filter................................................................................................................................ 95
Figure 43: Call Report............................................................................................................................... 95
Figure 44: Call Report Entry With Audio Recording File ........................................................................... 96
Figure 45: CDR Statistics..........................................................................................................................96
Figure 46: Network Upgrade..................................................................................................................... 98
Figure 47: Local Upgrade..........................................................................................................................99
Figure 48: Local Backup......................................................................................................................... 101
Figure 49: Network Backup..................................................................................................................... 102
Figure 50: Cleaner.................................................................................................................................. 103
Figure 51: Reset and Reboot.................................................................................................................. 104
Figure 52: Ethernet Capture.................................................................................................................... 105
Figure 53: PING...................................................................................................................................... 105
Figure 54: Traceroute.............................................................................................................................. 106

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CHANGE LOG
This section documents significant changes from previous versions of the
UCM6102/UCM6104/UCM6108/UCM6116 user manuals. Only major new features or major document
updates are listed here. Minor updates for corrections or editing are not documented here.
FIRMWARE VERSION 1.0.0.32
•This is the initial version.

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WELCOME
Thank you for purchasing Grandstream UCM6102/UCM6104/UCM6108/UCM6116.
UCM6102/UCM6104/UCM6108/UCM6116 is an innovative, all-in-one hybrid IP PBX appliance designed
for small to medium business. Powered by an advanced hardware platform with robust system resources,
the UCM6102/UCM6104/UCM6108/UCM6116 offers a highly versatile state-of-the-art Unified
Communication (UC) solution for converged voice, video, data, fax and video surveillance application
needs. Incorporating industry-leading features and performance, the
UCM6102/UCM6104/UCM6108/UCM6116 offers quick setup, deployment with ease and unrivaled
reliability all at an unprecedented price point.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6102/UCM6104/UCM6108/UCM6116 as it may
cause damage to the products and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
•1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing.
•Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports, and up to 50 SIP trunk
options.
•Gigabit network port with integrated PoE, USB, SD; integrated NAT router with advanced QoS support
(UCM6102 only).
•Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723, G.726,
G.729A/B, iLBC, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38).
•Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC).
•Supports up to 60 concurrent calls and up to 32 conference attendees.
•Flexible dial plan, call routing, site peering, call recording.
•Automated detection and provisioning of IP phones, video phones, ATA and other endpoints for easy
deployment.
•Hardware encryption accelerator to ensure strongest security protection using SRTP, TLS, and
HTTPS.
TECHNICAL SPECIFICATIONS
Table 1: TECHNICAL SPECIFICATIONS
Interfaces
Analog Telephone FXS Ports 2 ports
PSTN Line FXO Ports •UCM6102: 2 ports
•UCM6104: 4 ports
•UCM6108: 8 ports
•UCM6116: 16 ports
Network Interfaces •UCM6108/UCM6116: Single 10M/10
0M/1000M RJ45 Ethernet port
with integrated PoE Plug (IEEE 802.3at-2009)
•UCM6102/UCM6104: Dual 10M/100M/1000M
RJ45 Ethernet ports
with integrated PoE Plug (IEEE 802.3at-2009)
NAT Router Yes, UCM6102 only
Peripheral Ports USB, SD
LED Indicators Power/Ready, Network, PSTN Line, USB, SD

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LCD Display 128x32 graphic LCD with DOWN and OK button
Reset Switch Yes
Voice/Video Capabilities
Voice-over-Packet
Capabilities LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-
length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection &
auto-switch to G.711
Voice and Fax Codecs G.711 A-law/U-la
w, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM; T.38
Video Codecs H.264, H.263, H.263+
QoS Layer 3 QoS
Signaling and Control
DTMF Methods In Audio, RFC2833, and SIP INFO
Provisioning Protocol and
Plug-and-Play TFTP/HTTP/HTTPS, auto-discovery and auto-
provisioning of
Grandstream IP endpoints
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS/SIP
Disconnect Methods Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply •Output: 12VDC, 1.5A
•Input: 100-240VAC, 50-60Hz
Environmental •Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing)
•Storage: 14 - 140oF / -10 - 60oC
Dimensions •UCM6102/UCM6104: 226mm (L) x 155mm (W) x 34.5mm (H)
•UCM6108/UCM6116: 440mm (L) x 185mm (W) x 44mm (H)
Mounting Wall mount and Desktop
Additional Features
Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
(pending)
Polarity Reversal/ Wink Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)

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based on agent skills/availability busy level, in-queue announcement
Customizable Auto
Attendant Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls •UCM6102: Up to 30 simultaneous calls
•UCM6104: Up to 45 simultaneous calls
•UCM6108/UCM6116: Up to 60 simultaneous calls
Conference Bridges •UCM6102/UCM6104: Up to 3 password-
protected conference
bridges allowing up to 25 simultaneous PSTN or IP participants
•UCM6108/UCM6116: Up to 6 password-
protected conference
bridges allowing up to 32 simultaneous PSTN or IP participants
Call Features Call park, call
forward, call transfer, DND, ring/hunt group,
paging/intercom and etc
Compliance •FCC: Part 15 (CFR 47) Class B, Part 68
•CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
•TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002
•ITU-T K.21 (Basic Level); UL 60950 (power adapter)

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INSTALLATION
This section describes detailed information on installation, connection and warranty policy of the
UCM6102/UCM6104/UCM6108/UCM6116.
EQUIPMENT PACKAGING
Table 2: UCM6102/UCM6104 EQUIPMENT PACKAGING
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Installation Guide Yes (1)
Table 3: UCM6108/UCM6116 EQUIPMENT PACKAGING
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Installation Guide Yes (1)
Wall Mount Yes (2)
Screws Yes (6)
CONNECTING YOUR UCM6102/UCM6104/UCM6108/UCM6116
CONNECTING THE UCM6102
Figure 1: UCM6102 Front View

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Figure 2: UCM6102 Back View
To set up the UCM6102, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6102;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6102 to boot up. The LCD in the front will show its hardware information when the
boot process is done;
5. Once the UCM6102 is successfully connected to network, the LED indicator for WAN in the front will
be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
fax) to the FXS ports.
CONNECTING THE UCM6104
Figure 3: UCM6104 Front View

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Figure 4: UCM6104 Back View
To set up the UCM6104, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6104 to boot up. The LCD in the front will show its hardware information when the
boot process is done;
5. Once the UCM6104 is successfully connected to network, the LED indicator for LAN 1 in the front will
be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
fax) to the FXS ports.
CONNECTING THE UCM6108
Figure 5: UCM6108 Front View
Figure 6: UCM6108 Back View

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To set up the UCM6108, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6108;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6108. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6108 to boot up. The LCD in the front will show its hardware information when the
boot process is done;
5. Once the UCM6108 is successfully connected to network, the LED indicator for NETWORK in the front
will be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
fax) to the FXS ports.
CONNECTING THE UCM6116
Figure 7: UCM6116 Front View
Figure 8: UCM6116 Back View
To set up the UCM6116, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6116;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116. Insert
the main plug of the power adapter into a surge-protected power outlet;
4. Wait for the UCM6116 to boot up. The LCD in the front will show its hardware information when the
boot process is done;

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5. Once the UCM6116 is successfully connected to network, the LED indicator for NETWORK in the front
will be in solid green and the LCD shows up the IP address;
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
fax) to the FXS ports.
SAFETY COMPLIANCES
The UCM6102/UCM6104/UCM6108/UCM6116 complies with FCC/CE and various safety standards. The
UCM6102/UCM6104/UCM6108/UCM6116 power adapter is compliant with the UL standard. Use the
universal power adapter provided with the UCM6102/UCM6104/UCM6108/UCM6116 package only. The
manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
WARRANTY
If the UCM6102/UCM6104/UCM6108/UCM6116 was purchased from a reseller, please contact the
company where the device was purchased for replacement, repair or refund. If the device was purchased
directly from Grandstream, contact the Grandstream Sales and Service Representative for a RMA (Return
Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy
warranty policy without prior notification.
Warning:
Use the power adapter provided with the UCM6102/UCM6104/UCM6108/UCM6116. Do not use a different
power adapter as this may damage the device. This type of damage is not covered under warranty.

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GETTING STARTED
This section provides information about using the LCD menu, LED indicators and Web GUI of the
UCM6102/UCM6104/UCM6108/UCM6116. The last section describes how to make your first call using the
UCM6102/UCM6104/UCM6108/UCM6116 with your SIP phone.
USING THE LCD MENU
•Default LCD Display
By default, when the device is powered on, the LCD will show device model, hardware version and IP
address.
•Menu Access
Press "Down" or "OK" button to start browsing menu options.
•Menu Navigation
Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an
entry.
•Exit
There is "Back" option in the menu. Select it to go back to previous menu. Also, the LCD will come
back to default display after being idle in menu for more than 20 seconds.
The following table shows the LCD menu options.
Table 4: LCD MENU OPTIONS
View Events •Critical Events
•Other Events
Device Info •Hardware: Hardware version number
•Software: Software version number
•P/N: Part number
•MAC: MAC address
•Uptime: System up time
Network Info •Mode: DHCP, Static IP, or PPPoE
•IP: IP address
•Subnet Mask
Network Menu •LAN Mode: Select LAN mode as DHCP, Static IP or PPPoE