3D Nord QMS 1725E Instruction Manual
Trademarks
The following are trademarks or registered trademarks of their respective owners.
Other product names mentioned in this manual may also be trademarks or registered
trademarks of their respective owners. Registered trademarks are registered in the
United States Patent and Trademark Office; some trademarks may also be registered in
other countries. QMS and the QMS logo are registered trademarks of QMS, Inc., and
Crown, the Crown seal, and PS Executive Series are trademarks of QMS, Inc.
PostScript is a trademark of Adobe Systems Incorporated for a page description
language and may be registered in certain jurisdictions. Throughout this manual,
“PostScript Level 2” is used to refer to a set of capabilities defined by Adobe Systems
for its PostScript Level 2 page description language. These capabilities, among others,
are implemented in this product through a QMS-developed emulation that is compatible
with Adobe's PostScript Level 2 language. Adobe/Adobe Systems Incorporated. 3Com,
3+Open/3Com Corporation. Aldus, Aldus PageMaker, Aldus FreeHand/Aldus
Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/
Apple Computer, Inc. VINES/Banyan. CompuServe /H & R Block. DEC, DECnet, VMS/
Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc. Hewlett-Packard,
HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, Token-Ring/International
Business Machines Corporation. Intel/Intel Corporation. Microsoft, MS-DOS/Microsoft
Corporation. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun
Microsystems, Inc. UNIX/UNIX Systems Laboratories.
Proprietary Statement
The digitally encoded software included with your QMS 1725E Print System is
Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be
reproduced, modified, displayed, transferred, or copied in any form or in any manner or
on any media, in whole or in part, without the express written permission of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1995 by QMS, Inc., One Magnum Pass, Mobile, AL
36618. All Rights Reserved. This manual may not be copied in whole or in part, nor
transferred to any other media or language, without the express written permission of
QMS, Inc.
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Contents
1 Introduction
Introduction...................................................................................1-2
About This Guide..........................................................................1-2
Typographic Conventions 1-3
2 Consumables
Introduction...................................................................................2-2
Preventing Media Jams ...............................................................2-2
About Paper ..................................................................................2-3
Paper Sizes 2-3
Paper Storage 2-4
Paper Feeding ..............................................................................2-5
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QMS 1725E Print System Operationii
Face-up Output Bin ..................................................................... 2-6
Manual Feed ................................................................................. 2-7
Printing Transparencies ............................................................. 2-8
Printing Labels ............................................................................. 2-9
Printing Envelopes ...................................................................... 2-9
Formatting Data for Envelopes 2-10
Printing a Single Envelope 2-10
The Optional Envelope Cassette 2-11
Using Toner Cartridges ............................................................. 2-11
When to Replace the Toner Cartridge 2-11
Handling the Toner Cartridge 2-12
Installing the Toner Cartridge .................................................. 2-13
3 Advanced Printing Features
Introduction................................................................................... 3-2
High-Resolution Printing ............................................................ 3-2
High-Resolution Printing and Duplexing 3-2
Cassette Chaining ....................................................................... 3-3
Collating Output .......................................................................... 3-4
Working with Status Pages ........................................................ 3-5
Identifying a Status Page Type 3-5
Printing a Status Page 3-6
Cancelling/Ending Print Jobs ..................................................... 3-6
Cancelling a Print Job 3-7
Ending a Print Job 3-8
4 Printer Care
Introduction................................................................................... 4-2
Handling the Printer .................................................................... 4-2
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iii
Keeping the Printer Clean ...........................................................4-3
Cleaning the Anti-Static Teeth 4-3
Cleaning the Transfer-Guide Lock-Tray and Strip 4-5
Cleaning the Media-Feed-Guide Area 4-6
5 Print Quality
Introduction...................................................................................5-2
About Print Density ......................................................................5-2
About Gamma Correction ...........................................................5-3
Changing Print Resolution ..........................................................5-4
Setting Default Resolution 5-5
6 Troubleshooting Printer
Problems
Introduction...................................................................................6-2
Status Messages ..........................................................................6-2
Service Messages 6-4
HP-GL and PCL Error Codes 6-5
PostScript Errors .........................................................................6-5
Printer Problem Checklist ...........................................................6-6
Media Jams ...................................................................................6-8
Locations 6-8
Clearing an Input Bin Media Jam 6-9
Clearing an Image-Transfer Area Media Jam 6-11
Clearing a Fuser Assembly Area Media Jam 6-12
Clearing an Output Bin Media Jam 6-14
Clearing a Duplexer Media Jam 6-15
Problem Descriptions ................................................................6-16
Paper Jam Message Stays On 6-16
Data Indicator Stays Lit 6-16
No Advanced Status Page 6-17
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QMS 1725E Print System Operationiv
No Start-up Page 6-17
Printer Resets 6-17
Blank Pages 6-18
Not All Pages Print 6-18
Printer Will Not Duplex 6-19
Print Quality Problems .............................................................. 6-19
Printer Will Not Print 600 dpi 6-20
Image Defects ............................................................................ 6-20
White or Light Lines 6-20
Light Image (Entire Page) 6-20
Dark Image (Entire Page) 6-21
Stain Along the Edge of the Page 6-21
Stains on the Back of the Page 6-21
Image Easily Smears when Rubbed 6-21
Placing a Service Call ............................................................... 6-22
A QMS Customer Support
Sources of Support .....................................................................A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Technical Assurance (CTA) A-4
QMS National Service A-5
QMS World-wide Offices .............................................................A-6
Index
v
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Introduction
QMS 1725E Print System Operation1-2
Introduction
This guide will lead you through procedures for installing consum-
ables such as media and toner cartridges. You’ll also find information
on advanced printing features, printer care, print quality, and a trou-
bleshooting section in case something goes wrong. Use this guide in
conjunction with your other QMS 1725E Print System documentation.
This chapter gives you a brief overview of this manual.
About This Guide
The information in this manual is divided into the following sections:
n
Chapter 1—Introduction
Provides an overview of this guide.
n
Chapter 2—Consumables
Describes the paper stocks best suited for your printer; how to
load paper, labels, transparencies, envelopes; and how to
replace the toner cartridge.
n
Chapter 3—Advanced Printing Features
Explains how to print duplex, chain cassettes, collate output, print
a status page, cancel a print job, and end a print job.
n
Chapter 4—Printer Care
Describes how to handle and clean the printer.
n
Chapter 5—Print Quality
Gives information on how to improve print quality through adjust-
ments of print density, gamma correction and printer resolution.
n
Chapter 6—Troubleshooting
Provides media jam prevention tips, explains how to locate and
clear media jams, lists printer status messages, outlines printer
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About This
Guide
1-3
Introduction
and print quality problems and solutions, and describes how to
place a service call.
n
Appendix A—QMS Customer Support
Provides world-wide product sales and support telephone num-
bers and describes how to communicate with QMS through the
QMS Bulletin Board, CompuServe, the Internet, and Q-FAX.
Typographic Conventions
The following typographic conventions are used throughout this man-
ual:
» Note: Notes contain tips, extra information, or important information that
deserves emphasis or reiteration.
O
Caution:
Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
Mixed-Case
Courier Text you type, and messages and information
displayed on the screen
Mixed-Case
Italic
Courier
Variable text you type; replace the italicized word(s)
with information specific to your printer or computer
UPPERCASE
COURIER Information displayed in the printer message
window
lowercase
bold PostScript operators and DOS commands
lowercase
italic
Variable information in text and PostScript variables
UPPERCASE File and utility names
↵Press the Enter key (PC) or Return key (Macintosh)
^ Press and hold down the Ctrl key (PC)
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About This
Guide
QMS 1725E Print System Operation1-4
M
WARNING!
Warnings indicate the possibility of personal injury if a specific
procedure is not performed exactly as described in the manual.
ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene
Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.
v
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Introduction
QMS 1725E Print Sytem Operation2-2
Introduction
This chapter covers basic printer operation using various kinds of
paper and print media; loading paper, transparencies, labels, and
envelopes; and toner cartridge handling and replacement.
Preventing Media Jams
There are several things you can do to reduce the occurrence of
media jams.
n
Your paper, labels, and overhead transparencies must meet the
guidelines set for the printer. See appendix B, “Technical Specifi-
cations,” in your
Reference
guide.
n
If you have problems with double feeding, remove the media from
the cassette or input bin and fan the edges. The sheets may be
sticking together. However, do not fan transparencies since this
causes static electricity.
n
Print media must be stored away from moisture and humidity.
n
Many manufacturers place an arrow on the end of the wrapper
that indicates which side of the media should be used for printing.
If you have problems and cannot determine which side of the
paper should be printed, remove the paper from the cassette,
rotate the stack a half-turn, turn the stack over, and then place it
back in the cassette.
n
If none of the above relieves media jamming, notify your vendor.
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About Paper
2-3
Consumables
About Paper
Your print quality depends in large part on the quality of the paper.
You can get sharper contrast on printed pages by using special laser
printer paper, which is available from a variety of paper manufactur-
ers. This paper is thicker, smoother, and whiter than copier paper and
gives your page a more professional appearance.
The printer accommodates paper from 16 to 24 pounds (60 to 90 g/
m2) with cassette feed and 16 to 36 pounds (60 to 135 g/m2) with
manual feed. Conventional copier paper is adequate for most applica-
tions. Copier paper has a smooth, clean surface, controlled electrical
properties, and heat stability. This assures good image transfer with-
out excessive curling of the paper.
You can use special paper, such as bond paper, often used for statio-
nery, for special applications. However, textured paper may result in
uneven toner placement and print quality may vary. You may want to
do a test run before printing a large quantity. Colored paper may also
be used, but not paper with a colored coating applied. Appendix B,
“Technical Specifications,” in your
Reference
guide contains addi-
tional paper specifications.
Paper Sizes
Your printer supports four different paper sizes. It automatically
detects which size paper cassette is installed and judges the paper
size accordingly; letter-size paper in a legal-size cassette does not
work. Be sure to match the paper size to the appropriate paper cas-
sette. You may purchase additional paper cassettes from your QMS
vendor.
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About Paper
QMS 1725E Print Sytem Operation2-4
The table that follows gives exact paper sizes your printer supports as
well as the imageable area. This imageable area is smaller than the
size of the paper.
» Note: Imageable areas are not centered on their respective pages and may
vary plus or minus 1/16" (1.6 mm). This can be adjusted from the control
panel in the Administration/Engine/Image Alignment menu.
Paper Storage
How you store paper can make a big difference in print quality and
printer operation. Improperly stored paper increases the chance of
paper jams during printing and can drastically affect the appearance
of your printed pages. Keep paper in good condition by storing it
n
In its wrapper
n
On a flat surface
n
In a closed cabinet
n
In a cool, dry area
Do not leave paper unwrapped or in a place where heat and humidity
can damage it.
Type Size Imageable Area
Letter 8.50" x 11.00"
(215.90 x 279.40mm) 8.20" x 10.66"
(208.28 x 270.76mm)
Legal 8.50" x 14.00"
(215.90 x 355.60mm) 8.20" x 13.66"
(208.28 x 346.96mm)
Executive 7.25" x 10.50"
(184.15 x 266.70mm) 6.95" x 10.16"
(176.53 x 258.06mm)
A4 8.27" x 11.69"
(210.00 x 297.00mm) 7.97" x 11.36"
(202.50 x 288.50mm)
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Paper Feeding
2-5
Consumables
Paper Feeding
There are two ways of feeding paper through your printer:
n
Cassette feed (automatically)
n
Manual feed (by hand)
Cassette feed automatically pulls paper from one of the cassettes at
the front of the printer. The cassettes handle paper as light as 16
pounds (60 g/m2) or as heavy as 24 pounds (90 g/m2), and the maxi-
mum loading depth is 1.97 inches (50 mm).
Use the following instructions to install a cassette:
1 Fill the cassettes with paper.
If you’re using
n
Letterhead and printing simplex (single sided), be sure to
place the paper face up, top edge inserted first.
n
Letterhead and printing duplex (double sided), place the
paper face down, bottom edge inserted first.
n
Letterhead and printing combination simplex and duplex jobs,
refer to the Letterhead option in the Engine submenu covered
in chapter 4, “Printer Configuration,” of your
Reference
guide.
» Note: The cassette label indicates which size paper to use. When inserted in
the printer, each cassette sets off a series of internal switches which the
printer reads to determine page size. Use only the size paper marked on the
cassette's label for cassette feed.
Label
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Face-up
Output Bin
QMS 1725E Print Sytem Operation2-6
2 Place the covers on the cassettes.
3 Slide the filled cassettes into the proper openings in the
front of the printer.
Face-up Output Bin
After being printed, paper normally stacks face down in the recessed
area on the top of the printer. The face-down output bin holds up to
500 sheets of paper. For face-up output, you must attach the face-up
output bin to the rear of the printer and configure the printer to access
this bin. This output bin holds up to 50 sheets of paper. Use the fol-
lowing instructions to attach the face-up output bin:
1 Insert the two end tabs of the face-up output bin into the slot
on the back of the printer.
2 Allow the extended part of the bin to lean back into its nor-
mal position.
1
2
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Manual Feed
2-7
Consumables
Manual Feed
Manual feed is the method of feeding media by hand. You can use the
manual feed slot with the adjustable feed guide on top of the paper
cassettes for a single manual-feed job. Single-sheet manual feed
makes it possible to feed individual sheets of paper or other material
(such as envelopes, label stock, and transparencies) into your printer.
Paper weight can range from 16 to 36 pounds (60 to 135 g/m2).
Envelopes can be fed from the manual feed slot of the upper cassette
or with the optional envelope feeder (see chapter 6, “Printer Options,”
in the Reference guide for more information). Cut sheets, labels, and
transparencies can be fed from the manual feed slot of either cas-
sette.
» Note: Use the face-up output bin (described in the previous section) when
printing heavy-weight stock and envelopes. Using this bin bypasses some
internal printer rollers and results in less curl. It is used often with manual
feed.
Specify the size of the media to be manually fed in the Operator Con-
trol/Manual Feed Size menu option. The printer remains in manual
feed mode after pulling a sheet from the manual feed slot. Manual
feed is very useful for
n
Odd-sized paper (cut sheets)
n
Transparencies
n
Heavy-weight labels and envelopes
Use the following instructions to feed media by hand.
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Printing
Transparencies
QMS 1725E Print Sytem Operation2-8
1 After selecting manual feed in the Operator Control menu,
adjust the manual feed guides on the upper or lower paper
cassette to match the width of media you are using.
2 Insert the media along the guides as far as it goes.
The media is automatically fed into the printer, and the printed
media is forwarded to the selected output bin.
Printing Transparencies
You can also print transparencies for overhead projectors. Use only
transparencies recommended for laser printers, such as Canon brand
type D and 3M type PP2500. Always use manual feed from either the
upper or lower paper cassette, and the face-up output bin at the back
of the printer. Remove each transparency from the face-up bin after
printing to avoid jams. Transparencies must withstand temperatures
up to 356° F (180° C). Other specifications on overhead transparen-
cies are
n
Thickness: 0.111 to 0.113 mm (4.37 to 4.45 mils)
n
Cutting Dimension Tolerance: +/-0.7 mm (0.031")
n
Cutting Angle: 90° (+/- 0.2°)
Manual feed guide
(right)
Manual feed guide
(
left
)
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Printing Labels
2-9
Consumables
Transparencies are especially sensitive to a dirty paper path. If there
are shadows either on the top or the bottom of the sheets, see chap-
ter 4, “Printer Care,” of this manual for instructions on how to clean
the media path.
Printing Labels
Adhesive label stock has pressure-sensitive (peel and stick) adhesive
backing. The procedure for feeding labels is almost the same as for
regular paper; however, you must use the face-up output bin.
Recommended labels have the following specifications:
n
Type: Use only labels recommended for laser printers, such
as Avery 5260. Adhesive label stock should have pressure-
sensitive (peel-and-stick) adhesive backing.
n
Weight: The printer supports 17-34 lb (64-128 g/m2) labels
when using manual feed.
» Note: Label data should be formatted within your application. Try printing
your data on a plain sheet of paper first to check placement. This reduces
the number of label sheets you use.
Printing Envelopes
Envelopes may be printed in two ways:
n
From the manual feed slot on the upper cassette (single enve-
lopes)
n
From the optional envelope tray (up to 100 envelopes)
Non-standard-size envelopes are acceptable using manual feed as
long as they fall into the following size ranges:
n
Minimum size: 3.5" x 7" (86 mm x 178 mm)
n
Maximum size: 7.4" x 10.5" (188 mm x 267 mm)
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Printing
Envelopes
QMS 1725E Print Sytem Operation2-10
Formatting Data for Envelopes
Your printer receives the necessary instructions to print on envelopes
from your software. Read the printing section of your application man-
ual to find out how your software supports envelope printing. The
printer should be in landscape mode for most applications. Usually,
this is accomplished through the application.
When formatting data for envelopes, leave a 0.6" (15 mm) margin
from the edges of the envelope. Print on only one side. Remember,
some parts of an envelope consist of three layers of paper the front,
back, and flap. Print in these layered regions may be faded.
Printing a Single Envelope
Adjust the manual feed guides on top of the cassette to the correct
size of the envelope. Insert a single envelope into the manual feed
slot as shown in the following illustration, with the face up and the flap
side toward the left manual feed guide.
Because envelopes pass through heated rollers, the gummed area
on the flap may seal. Open the flap immediately after it passes
through the printer, before the seal cools. You may then reseal in the
Manual feed guides
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