A.O. Smith GAS WATER HEATER User manual

Water Heater
HSE-HNS 50, 60, 80 Litres
User Guide * Conditions Apply
THE SAFEST GAS WATER HEATER
HIG-VNS-006
Dual Solenoid
Valve
Carbon Monoxide
Detector (Optional)
Three Burners Ignition Pin
Corrosion Resistant
(Oxygen free copper exchanger)
Warranty*
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

About A. O. Smith
A. O. Smith India Water Heating Private Limited was established in 2006. Since this time, the
A. O. Smith team has conducted numerous focus group studies and spent an endless number
of research hours determining what India wanted in a water heater. Backed by 75 years of
proven technological advances, A. O. Smith India has created a stylish design with features
demanded by the Indian consumer.
The A. O. Smith plant with manufacturing facilities spread over 76,000 sq.ft. is located on
20 acres, just outside Bengaluru, in the KIADB Industrial Area, Harohalli. The India operations is
th
the 16 A. O. Smith manufacturing facility worldwide. A. O. Smith's India plant has extensive
engineering and technical resources and has the latest technologies incorporated. A. O. Smith is
the first manufacturer to invest in and produce glass lined water heaters in India.
Today, A. O. Smith is one of the largest water heater manufacturer in the world, is a global
leader in innovative technology and energy efficient solutions.
Congratulations!
And welcome to the A. O. Smith family.
We would like to thank you for the trust you have shown in choosing an A. O. Smith water
heater. You can be sure it will live up to your expectations. Thousands of delighted users all over
the world trust A. O. Smith water heaters for their families. This user guide will introduce you
to your water heater. Follow the instructions carefully and look forward to enjoying long years
of trouble-free service.
A. O. Smith is a company known for its innovative technologies and energy-efficient solutions.
Our customer-centric approach manifests itself in many other ways too. A. O. Smith is the first
water heater company which gives you a dedicated Toll Free Customer Care Number. If you
need any information or assistance with your water heater, just call us from any phone,
anywhere in the country to our Toll Free Customer Care No. 1.800.103.2468.
Or
Factory Address:
A. O. Smith India Water Heating Private Limited
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.

What's in the box?
Gas Water Heater
Box 1: Main Box
Box 2: Accessory Box
Mounting Screws
& Accessories
Swivel
connector
User Guide
Corrugated Tube
Straight Pipe Outlet Vent Pipe Elbow Vent Pipe
Contents
User instructions.........................................................................................1
Safety information .....................................................................................2
Specifications..............................................................................................4
Key features ................................................................................................6
Safety features............................................................................................7
Exhaust gas safety features .......................................................................7
Other safety features .................................................................................8
Well built to last long.................................................................................8
Installation instructions .............................................................................9
Mounting instructions................................................................................10
Venting instructions ...................................................................................11
Operating instructions ...............................................................................12
Maintenance and cleaning.........................................................................13
Consumer safety information....................................................................13
Error codes..................................................................................................14
Circuit diagram ...........................................................................................15
Warranty .....................................................................................................16
Jurisdiction..................................................................................................17
Warranty Card.............................................................................................18
Service and Maintenance ...........................................................................19
User Guide *Conditions Apply
THE SAFEST GAS WATER HEATER
HIG-VNS-006
DualSolenoid
Valve
CarbonMonoxide
Detector
(Optional)
ThreeBurners Ignition Pin
CorrosionResistant
(Oxygenfreecopper exchanger)
Warranty*



User Instructions
Please read the instructions carefully before the installation or operation of the water heater.
This user guide is meant for your future reference and is applicable for the instant gas water
heater model HIG-VNS-006.
• Only A. O. Smith recommended professional installers will install the A. O. Smith gas
water heater. A. O. Smith will not be responsible in case of improper installation of the
water heater by any unauthorised service personnel.
• Prior to installation and usage of this water heater, users should obtain necessary
permissions and documentation from their respective gas supply company and applicable
local and National authorities. A. O. Smith will not be responsible for obtaining or
applying for Permissions on behalf of the users.
• If the user installs the water heater by themselves or do it by using the self prepared
installation materials, A. O. Smith will not be liable for any adverse effects on normal
operation and service performance of the water heater.
• After installation and operation of the water heater, users should inspect the water
heater regularly and make necessary maintenance according to the service conditions.
If any abnormality occurs, stop the operation of the water heater immediately and dial
our Customer Care No. 1.800.103.2468 for repair to ensure the normal, safe and reliable
operation of the water heater. Incase the user suspects gas leakage, follow the
instructions provided in page 2.
• Prior to any maintenance or repair of the water heater, please ensure to cut off the gas
and power supplies.
• This water heater is equipped with power vent system and the installation of exhaust
piping is mandatory. It is forbidden to operate the water heater without connecting the
exhaust piping. The piping should be done as per the instructions provided in this user
guide and exhaust piping should never be tampered with. If any damage is observed in
the exhaust piping, users should disconnect the gas and power supplies and stop using
the water heater; dial our Customer Care No. 1.800.103.2468 for further instructions.
• Before installing the water heater, users should ensure that the gas type and rated gas
pressure is as per the specifications mentioned in the user guide. This water heater
should NOT be used with any other type of gas including LPG . Users should not tamper
the water heater with an intent to use the water heater with other non-recommended
gas type and sources. Tampering the gas valve and other components is strictly
prohibited as it may cause serious property damage and or personal injury or lose of life.
Tampering will also render the warranty of the water heater null and void.
• This water heater requires AC power supply to operate. Refer specifications for electrical
supply requirements. The water heater should be provided with reliable electrical
earthing. It is prohibited to connect the earth wire of the socket or power cord to neutral
wire or tap water pipes.
1
Caution: Failure to follow the instructions provided in the user guide may lead to risk of
accidents, CO poisoning and could cause property damage and / or personal
injury or death.
Warning: Power-on and operation will be permitted only after reliable grounding is
provided for the power socket. The water heater is strictly forbidden for use in
circumstances where no safe grounding or well-drained floor drain is provided.
In the installation area, it should be ensured that the water leakage of the water
heater or joints may not cause damage to the articles in adjacent region or lower
portion of the building.

Warning:
• Carefully plan where you install the heater. If the gas water heater is not
installed properly, fatal accidents can result from lack of air, carbon monoxide
poisoning or fire.
• Place the water heater in a location where water leaks will do NO DAMAGE to
adjacent areas.
Safety Information
For your safety
Do not store or use petrol, diesel, kerosene or other flammable, combustible or corrosive
vapors and liquids in the vicinity of this or any other electrical appliance.
What to do if you smell gas
• Close the gas supply valve.
• Do not try to light any appliance.
• Do not touch or operate any electrical switch or fixed
line / mobile phones.
• Immediately call the gas supplier by using your
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach the gas supplier, call the fire
department.
Water temperature over 52°C can
cause severe burns instantly and
may cause death from scalds.
Children, disabled and elderly are
at highest risk of being scalded.
See instructions before setting the
temperature of hot water.
HOT
BURN
2
Warning:
• If the instructions in this user guide is not followed properly, a fire or explosion
may result causing property damage, personal injury or loss of life.
• Improper installation, adjustment, alteration, service or maintenance can cause
injury or property damage. For assistance or additional information please
contact our company recommended professional installer through A. O. Smith
Customer Care.

Caution: *Relief valve has been factory fit with the water heater and set at 0.8 MPa
(8 Bar) rated pressure.
Warning: Do not tamper or detach the safety valve from the water heater.
3
Read and follow water heater warnings and instructions.
Vapors from flammable liquids will explode and catch fire causing death or
severe burns.
Do not use or store flammable products such as petrol, diesel, kerosene, solvents
or adhesives in the same room or area near the water heater.
Keep flammable products:
1. Far away from heater,
2. In approved containers,
3. Tightly closed and
4. Out of children's reach.
Water heater has burners:
1. Which may come on anytime and
2. Will ignite flammable vapors.
Vapors:
1. Cannot be seen,
2. Are heavier than air,
3. Go a long way on the floor and
4. Can be carried from other rooms to the pilot flame by air currents.
Installation:
Do not install water heater where flammable products will be stored or used
unless the main burner and pilot flames area is at least 18" above the floor. This
will reduce, but not eliminate, the risk of vapors being ignited by the main
burner or pilot flame.

Caution: *Relief valve has been factory fit with the water heater and set at 0.8 MPa
(8 Bar) rated pressure.
Warning: Do not tamper or detach the safety valve from the water heater.
Model HIG-VNS-006
†
Gas Type Piped Natural Gas
Voltage/ Frequency (Wattage) (V/Hz[W]) 220~/50[45]
Temperature Rise and Hot Water Output (ºC@L/min) 25 @ 6
Venting Type Power Vented
Ignition System Automatic Electric Pulse Ignition
Water Pressure (MPa) Min 0.02, Max 1.2
Rated Gas Pressure (millibars) 20
Rated Heat Input [kW] 12
Controlling Type Knobs on the front cover
Installation Wall Hung, Indoor *
Gas Inlet (Inch) 3/4
Connections Hot Water Outlet (Inch) 1/2
Cold Water Inlet (Inch) 1/2
Product Weight [kg] 9
A. O. Smith reserves the right to make product changes or improvements at any time without notice.
* Conditions Apply
†Natural gas typically consists of the following components by volume: 76% Methane, 10% Ethane, 2% Propane, 6% CO and
2
3
4% N . The density is around 0.83 kg/m , calorific value is 8850 Kcal/Kg (NCV).
2
Specifications
4

Dimensions
Model HIG-VNS-006
A [mm] 508
B [mm] 339
C [mm] 145
5
Part Descriptors
1. Water Inlet
2. Hot Water Outlet
3. Gas Inlet
4. Child Lock
5. Connector (CO Detector)
6. Gas-flow Control Knob
7. Winter/Summer Setting Knob
8. Straight Pipe
9. Elbow Vent Pipe
10. Outlet Vent Pipe
11. Top Mounting Bracket
12. Bottom Mounting Bracket
54
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6
10
7
8
9
B
321
11
12
A
C

Key Features
This gas water heater has three burners which results in optimum combustion
of gas. This gas water heater is amongst one of the lowest gas consumption
models available in the industry and is the most economical to operate. It also
largely reduces carbon monoxide emissions.
This gas water heater has dual gas solenoid valve. Dual gas solenoid valve
ensures reliable and effective cut off of gas supply to the water heater, thus
providing an additional layer of safety.
This gas water heater has an air pressure switch that detects the exhaust gas
pressure. In case it detects that the exhaust flue pipe could be blocked, it
switches off the gas water heater (by cutting off the gas supply).
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
This gas water heater assures you the best quality and long life expectancy.
With our careful manufacturing and strict quality control, A. O. Smith gas
water heater is backed by 4 years warranty* on the heat exchanger and 2
years warranty on the whole unit.
* Conditions Apply.
Warranty*
Three Burners
Dual Solenoid Valve
Anti Flue Block Safety Device
This gas water heater has a patented carbon monoxide detector. CO detector
identifies the presence of carbon monoxide in the vicinity of the water heater.
If CO is beyond 150 ppm, then it will cut off the inlet gas supply to the water
heater completely, and gives out an audible alarm.
Carbon Monoxide (CO) Detector (Optional)
6

7
Safety Features
The ignition device in largely available gas water heaters in the industry is
battery powered with a single ignition pin. When the battery power
diminishes, ignition may not happen and may lead to explosive build-up of
natural gases in large quantities which may lead to dangerous combustion.
A. O. Smith gas water heater has a single ignition pin explosion proof system
that overcomes this problem.
In case the flame is extinguished during operation, the flame failure
protection system ensures that the gas supply will switch off automatically.
And there will not be any supply of natural gas to the heater, which ensures
safety.
In case the supply of gas pressure is beyond specified limits, the gas pressure
stabilisation device will ensure that the gas is supplied at the optimum
pressure to the burners, thus ensuring safety.
Flame Failure Protection
Coupled with ducting, power vent exhaust system expels the burnt gases out
of the water heater through the ducting which ensures effective removal of
burnt gases from kitchen/bathroom to the outside atmosphere.
Power vent works effectively in the windy external conditions as well.
Ignition Pin
Gas Pressure Stabilization Device
Advanced Power Vent Exhaust System
Exhaust Gas Safety Features

8
Other Safety Features
This gas water heater has an in-built power stabilisation circuit to stabilise
input voltage fluctuations.
This gas water heater comes with an advanced water sensor which ensures
that sufficient water is flowing through the heat exchanger during operation.
This will avoid dry firing and increases the life of water heater.
This gas water heater employs a high temperature limit protection switch. In
case any fault occurs and the water temperature exceeds the highest preset
temperature, then the water heater is switched off by cutting off the gas
supply thus ensuring safety.
The heat exchanger transmits the heat produced by burning gas to water. This
gas water heater has a unique corrosion protection design in the heat
exchanger, further the heat exchanger is made from oxygen free copper which
offers extended life for heat exchanger. (Most competitor gas water heaters
use a lead or a tin coating to the copper heat exchanger. However, the coating
may fall off at high temperatures exposing the copper in the heat exchanger
to corrosion and lowering the product life).
Advanced Water Sensor
Power Input Stabilization
High Temperature Limit Protection Switch
If this gas water heater is left unattended or used in ON condition for more
than 25 minutes, then the timer cuts off the gas supply and the ignition to
ensure safety & avoid wastage of natural gas.


25 Minutes Timer (Child Lock)
Corrosion Resistant (Oxygen free copper exchanger)
Well Built to Last Long

9
Installation Instructions
Introduction
Please follow these instructions. Failure to follow instructions may result in:
• Damage or injury.
• Improper operation.
Please contact A. O. Smith Customer Care for any queries.
Proper location for installing your water heater
Carefully select the location of the water heater. Follow the instructions below:
• This water heater must be installed by A. O. Smith recommended installers only. It is the
responsibility of the person having the water heater installed to ensure that installing
contractor has proper licenses and permits for installing water heaters in your location. It
is highly recommended that installers attend a product knowledge class to ensure
customer satisfaction and warranty coverage.
• This water heater is designed for indoor use only and should not to be installed
outdoors.
• Locate the water heater where an adequate gas line size and plumbing connections are
feasible and convenient.
• A. O. Smith recommended installer or service technician should install the water heater,
inspect it, and leak test it before use.
• The water heater should be located in an area where water leakage of the unit or
connections will not result in damage to the area adjacent to the water heater or to
lower floors of the structure. When such locations cannot be avoided, it is recommended
that a suitable drain pan, adequately drained, be installed under the water heater.
• It is recommended to use CO detector. Only A. O. Smith recommended CO detector
should be used for this gas water heater.
• Should overheating occur or the gas supply fail to shut off, turn off the manual gas valve
to the water heater.
• The water heater should not be installed in enclosed spaces having little or poor
ventilation. Refer the Mounting instructions for minimum clearances a required.
• The water heater should not be installed in the bathroom.
Warning: Flammable materials, petrol, diesel, kerosene, pressurized containers, or
any other items or articles that are potential fire hazards must NOT be placed on or
adjacent to the water heater. The water heater area must be kept free of all
combustible materials, petrol, diesel, kerosene and other flammable vapors and
liquids.
Caution:
• Keep children away as the top of the water heater vent cap will get very hot
during operation. Install it in a place that prevents the top of the water heater
being reached by children.
• Flue gases will be released through the vent cap. Flue gas is very hot and
contains carbon monoxide. The water heater cannot be installed indoors. To
prevent risk of fire and poisoning by carbon monoxide, assure all clearances
indicated in user guide.

10
Mounting Instructions
Do’s
• Ensure that the flue
terminal is clear of
any combustible
material.
• Install only on a
main wall, as close
as possible to the
most frequently used
hot tap.
• Install the vent
under an overhang
not less than 900
mm from its top.
Warning: Before starting installation:
• Check that there are no loose parts inside the water heater.
• Ensure that gas pipe, gas valve and burner has no damages and are properly
fitted.
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Winter
500 mm
100 mm
600 mm
900 mm
60 mm
1300 mm
> 300 mm
> 300 mm
Combustibles
Gas Stove
Exhaust Fan
Electric Wire
> 300 mm
Summer
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Don’ts
• Do not install the
water heater where
water, debris or
flammable vapors
may get into the flue
terminal. This may
cause damage to the
water heater and
void the warranty.
• Do not have the vent
terminal pointing
toward any opening
into a building. Do
not locate your
water heater in a pit
or location where
gas and water can
accumulate.

Warning:
• Improper venting of this appliance can result in excessive levels of carbon
monoxide which can result in severe personal injury or loss of life.
• Improper installation can cause nausea or asphyxiation, severe injury or death
from carbon monoxide and flue gases poisoning. Improper installation will
void product warranty.
Caution: While installing the vent system, all applicable national and local codes
must be followed.
Venting Instructions
General rules for venting water heaters are:
• Use standard vent tubes provided by A. O. Smith.
• It is prohibited to attach any non-standard tubes to the
vent or extend the length. Contact A. O. Smith Customer
Care for maximum permissible length and no. of elbows.
• For specific venting requirement contact A. O. Smith
Customer Care.
• Maintain air tight sealing at the vent pipe joints.
• Place the water heater as close as possible to the vent
terminator.
• The vent collar of the water heater must be fastened
directly to an unobstructed vent pipe.
• Do not weld the vent pipe to the water heater’s vent
collar.
• Do not cut the vent collar of the water heater.
• The vent must be easily removable from the top of the
water heater for normal service and inspection of the
unit.
• The water heater vent must not be connected to any
other gas appliance or vent stack.
• Avoid using an oversized vent pipe or using extremely
long runs of the pipe.
• Do not common vent or connect any vent from other
appliances to the water heater vent.
General rules for vent terminations:
• Avoid locating the water heater vent terminator near any air intake devices. These fans can
pick up the exhaust flue products from the water heater and return them to the building.
This can create a health hazard.
• Locate the vent terminator so that it cannot be blocked by any debris, at any time. Most
codes require that the terminator must be at least 12 in. (305 mm) above grade, but the
installer may determine if it should be higher depending on the job site condition and
applicable codes.
• A proper sidewall terminator is recommended when the water heater is vented through a
sidewall.
• Regarding the clearances from the exhaust terminator to the air inlet or opening.
11
Summer
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Incorrect way of venting
Condensate water may
gathered at this place
Correct way of venting
Summer
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Max
Min
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Winter

Operating Instructions
12
Warning:
• If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
• The water heater must be installed by a professional installers
recommended by A. O. Smith.
• Forbidden to install in enclosed spaces having poor or no ventilation.
• The gas type and pressure for this water heater must conform to the
specifications provided in the nameplate & user guide usage of any other
type of gas is dangerous.
For safety read before operating the water heater
Note:
• Read the user guide carefully before installing and using the water heater.
• This water heater should be installed with exhaust flue.
• Ensure reliable earthing connection for the power cord plug.
• Connect the water heater using independent sockets, adhering to national standards,
to ensure reliable earthing. Do not use adapters. Use multi-meter to check whether
the live line and neutral line are reverse, to ensure complete safety.
Operating Instruction:
1. Ensure all the gas connections are properly tightened and there is no leakage of gas.
2. Plug in the power cord and switch on the power.
3. Turn on the gas switch.
4. Turn on the inlet-outlet tap, the water heater will ignite automatically upon entry of
water into it, it discharges hot water in a few seconds.
5. Customer can adjust the "gas flow" knob,
"water flow" knob to get the required outlet
water temperature.
6. If the water heater is continuously running for
25 minutes then as a safety measure, the water
heater will stop the supply of hot water by
switching off the gas supply and ignition. Only
cold inlet water will flow through the outlet. To
resume hot water supply again, please turn off
the water inlet and turn on consequently.
7. In ambient temperatures reaching below
freezing point "drain off" the water in the unit
by using the drain function in the pressure
relief valve. This is to prevent the residual water
inside the unit from freezing which may cause
cracks in the water tube.
8. After usage, please shut off the gas valve and
switch off the power supply.
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Gas Flow
Control Knob

Warning
• Keep the area around the water heater clear and free from combustible materials,
petrol, diesel, kerosene, and other flammable vapors and liquids.
• Do not use this water heater if any part has been under water.
• Always check the water temperature before entering a shower or bath.
Safety Features
• Overheat : The water heater will automatically shut down when the water heater
exceeds a predetermined temperature.
• Flame Failure : The water heater will automatically shut down if the burner flame is
extinguished.
• Power Failure : The water heater will cut off the gas if it loses electrical power.
13
Repairs and maintenance should be performed by an A. O. Smith service technician. Verify
proper operation after servicing.
It is imperative that control compartments, burners and circulating air passage ways of the
water heater be kept clean.
1. Turn off and disconnect electrical power.
2. Remove and clean the water inlet filter.
3. Use pressurized air to remove dust from the main burner, heat exchanger, and fan
blades. Do not use a wet cloth or spray cleaners on the burner. Do not use volatile
substances such as benzene and thinners. They may ignite or fade the paint.
4. Use soft dry cloth to wipe outer cover of tankless gas.
Maintenance and Cleaning
Vent System
The vent system should be inspected at least annually for blockages or damage.
Motors
Motors are permanently lubricated and do not need periodic lubrication. Keep fan and motor
free of dust and dirt by cleaning annually.
Snow Accumulation
• Keep the area around flue terminal free of snow and ice. The water heater will not
function properly if the intake air or exhaust is impeded (blocked or partially blocked) by
obstructions.
• The burner must flame evenly over the entire surface when operating correctly. The flame
must burn with a clear, blue, stable flame. See the parts breakdown of the burner for the
location of the view ports.
Consumer Safety Information

14
Error Codes
Fault Code
Ignition failure Heating LED light flashes 1 time
Flame failure Heating LED light flashes 2 times
CO is out of limits* Heating LED light flashes 4 times
Fan fault Heating LED light flashes 5 times
Flame sensor fault Heating LED light flashes 8 times
High temp. limit fault Heating LED light flashes 9 times
CO sensor fault* Heating LED light flashes 10 times
* when connected to A. O. Smith CO detector.
Min
Winter
Max
Summer
Power
Heating
Power
Heating
Example for Heating light flashes:
For Flame failure the Heating light flashes 2 times.
2 Seconds
.5 Sec 1 Sec 2 Sec1.5 Sec
Light Flashes
2 times
.5 Sec 1 Sec 2 Sec1.5 Sec
Interval
Light Flashes
2 times

Circuit Diagram
15
M
Flame sensor
Ignitor wire
Display
board
Water flow sensor
Child lock switch
Pressure sense switch
(Black wire)
Gas valve
(Brown/Pink wire)
High temperature limit
(White wire)
Grounding wire
(Yellow-green wire)
Terminal of Power supply
(Red, Black, Green/Yellow wire)
Fan
(Red wire)
Gas valve
(Brown/Blue wire)
Main PCB Board

Warranty
Product warranty
16
Your A. O. Smith water heater is warranted against defects
arising from faulty design, workmanship and materials for a
period of 24 months from the date of the invoice, subject to
the following conditions:
1. The customer will notify the Company promptly about
defects noticed and give the Company or its authorised
service provider adequate opportunity to inspect, test
and remedy them, for which the customer will deposit
the goods, if necessary, with the Company's
Office/Service Centre along with the original invoice.
2. Special warranty from the date of purchase is subject to
the following conditions:
• Heat Exchanger - 2 + 2 Years*
• Rest of the parts - 2 Years
3. Inspection and Test Report of the Company's
Office/Service Centre will be treated as final and
binding under the warranty for determining the
defects, repairs/alterations required or carried out, or
certifying working of the goods thereafter.
4. The Company or its authorised service provider will be entitled to retain any defective part
replaced under the warranty.
5. The Company's liability under the warranty will be limited only to defects which occur
under conditions of proper installation, normal operation and proper use. It excludes
defects occurring because of abuse, faulty care or maintenance and repairs/alterations to
product or the parts by others.
6. The customer will have no claim under this warranty in respect of any personal injury,
damage or property or consequential damages, or for utilisation of the goods not in
accordance with the user guide.
7. The warranty will be void incase of any damage caused by water quality.
• Only potable water or potable water/glycol mixtures can be used with this water
heater. Do not introduce pool or spa water, or any chemically treated water into the
water heater.
• Water hardness levels must not exceed 120 ppm per gallon (7 grains) for single family
domestic applications or more than 70 ppm per gallon (4 grains) for all other types of
applications. Water hardness leads to scale formation and may affect/damage the
water heater. Hard water scaling must be avoided or controlled by proper water
treatment.
• Water pH levels must be between 6.5 and 8.5.
• Well water must be treated.
Extended
Warranty
4
* Register your product with
the A. O. Smith Customer Care
Centre [1.800.103.2468] within
two months of purchase. You
will get an extended warranty
on the heat exchanger [from 2
years to 4 years].

General Terms of Warranty
1. The “goods” shall mean the goods described in the purchase agreement.
2. “The customer” shall mean the original purchaser under the purchase agreement.
3. “The Company” shall mean A. O. Smith India Water Heating Pvt. Ltd.
4. The “Purchase Agreement” shall mean the General Terms and Conditions of Sale agreed
upon by the customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorised Dealer
to the customer describing the goods and indicating, inter alia, the total purchase price
thereof, the name of the customer and the place where the goods are to be installed.
6. “User Guide” shall mean the instructions for installation leaflet published by the Company
and delivered to the customer.
Note: For registration of the Extended Warranty, please call our dedicated Toll Free Call
Centre No. 1.800.103.2468 OR fill up the details in the Warranty Card and mail the same
to A. O. Smith India Water Heating Pvt. Ltd., factory address.
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company rates
and terms.
2. In case the customer does not wish to enter the Service Contract, they have an option of
calling our A. O. Smith Toll Free Call Centre No. 1.800.103.2468 and having their
A. O. Smith Water Heater unit serviced on actual basis i.e. by paying the Labour Cost and
Spares needed to attend to that Service or Complaint Call at the prevailing Company rates.
Such service will be rendered by the Company in towns or places where the Company has
its Service Centres.
3. The Company will provide free servicing of the goods brought to its Service Centre by the
customer, provided that all expenses of transporting the goods to and from the Service
Centre shall be borne by the customer directly.
4. If, during such service, it is necessary for the Company to replace or repair defective
components or parts, the customer shall be required to pay for the same as per the
Company's prevailing price list.
Jurisdiction
The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction
over all matters arising out of any disputes in relation to the product.
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