A.O. Smith HSE-SAS User manual

Size: 210mm (H) x 148mm (W)
Part No.: 322858-000_R0
Approved on: 30-05-2012
Part No.: 322858-000_R1
Revised on:19-04-2013
Revision: All the logo with ® has been changed.
In front page Service Logo add.
In page 12 Guaranteed Service add.
In page 14 Kolkata address & Service
detail add.
User Guide
* Conditions Apply
Water Heater
HSE-SAS 6, 10, 15, 25 Litres
Fit it &
Forget it
®
Blue Diamond glass lined
tank. Maximum protection
against hard water and
corrosion.
Get the best quality that
ensures you have a water
heater that works in
Indian water conditions.
Guaranteed* A. O. Smith
Service within 24 hours.
Call: 1.800.103.2468
ADVANCED
TECHNOLOGY
SUPERIOR QUALITY EXPERT SERVICE
BEE 4 star rating. Saves
time, saves energy, saves
money.
ENERGY SAVING
Made in India’s most
modern and advanced
water heater factory.
MADE BETTER
Why people prefer an A. O. Smith water heater...

Congratulations!
And welcome to the A. O. Smith family.
We would like to thank you for the trust you have shown in choosing an A. O. Smith water
heater. You can be sure it will live up to your expectations. Thousands of delighted users all over
the world trust A. O. Smith water heaters for their families. This user guide will introduce you
to your water heater. Follow the instructions carefully and look forward to enjoying long years
of trouble-free service.
A. O. Smith is a company known for its innovative technologies and energy-efficient solutions.
®
Ours are the only water heaters with the Blue Diamond Glass lining for the inner container of
the water heater. This cutting edge technology prevents sediment and scaling, fights corrosion
and extends the life of your water heater. We also offer you an exciting range of colour options
for the front panel of your water heater. Choose the one that matches your bathroom décor
best.
Our customer-centric approach manifests itself in many other ways too. If you need any
information or assistance with your water heater, just call us from any phone, anywhere in the
country to our Toll Free Customer Care No. 1.800.103.2468.
Or
Factory Address:
A. O. Smith India Water Heating Private Limited
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.
About A. O. Smith
A. O. Smith India Water Heating Private Limited was established in 2006. Since then, the
A. O. Smith team has conducted numerous focus group studies and spent endless research
hours determining what India wanted in a water heater. Backed by 75 years of proven
technological advances, A. O. Smith India has created a stylish design with features demanded
by the Indian consumer.
The A. O. Smith plant with manufacturing facilities spread over 76,000 sq.ft. is located on
20 acres, just outside Bengaluru, in the KIADB Industrial Area, Harohalli. The India operations
th
is the 16 A. O. Smith manufacturing facility worldwide. A. O. Smith's India plant has extensive
engineering and technical resources and has the latest technologies incorporated. A. O. Smith
is the first manufacturer to invest in and produce glass lined water heaters in India.
Today, A. O. Smith Corporation is one of the largest water heater manufacturers in the world
and is a global leader in innovative technology and energy efficient solutions.

Contents
Specifications ......................................................................................... 1
Key Features ........................................................................................... 2
Installation.............................................................................................. 3
Directions for use ................................................................................... 5
®
A. O. Smith ColourMatch System ........................................................ 6
Changing the Decorative Front Panel ................................................... 6
Troubleshooting ..................................................................................... 7
Circuit Diagram ...................................................................................... 7
Warranty ................................................................................................. 8
Jurisdiction ............................................................................................. 9
Guaranteed Service ................................................................................ 9
Warranty Card ...................................................................................... 10
Service and Maintenance..................................................................... 11
What's in the box?
Electric
Water Heater
Wall Mounting
Accessories
Discharge Tube
User Guide
User Guide
* Conditions Apply
Water Heater
HSE-SAS 6, 10, 15, 25 Litres
Fit it &
F
orget it
®
Blue Diamond glass lined
tank. Maximum protection
against hard water and
corrosion.
Get the best quality that
ensures you have a water
heater that works in
Indian water conditions.
Guaranteed* A. O. Smith
Service within 24 hours.
Call: 1.800.103.2468
ADVANCED
TECHNOLOGY
SUPERIOR QUALITY EXPERT SERVICE
BEE 4 star rating. Saves
time, saves energy, saves
money.
ENERGY SAVING
Made in India’s most
modern and advanced
water heater factory.
MADE BETTER
Why people prefer an A. O. Smith water heater...

Specifications
Dimensions
Model HSE-SAS HSE-SAS HSE-SAS HSE-SAS
-006 -010 -015 -025
A [mm] 317 373 373 444
B1 [mm] 317 373 373 444
B2 [mm] 348 405 405 483
C [mm] 258 277 348 383
Caution: *Safety valve has been factory fit with the water heater and set at 0.8 MPa
(8 Bar) rated pressure.
Warning: Do not tamper or detach the safety valve from the water heater.
1
Model HSE-SAS HSE-SAS HSE-SAS HSE-SAS
-006 -010 -015 -025
Volume [L] 6 10 15 25
Power [W] 2000 2000 2000 2000
Voltage/Frequency [V/Hz] ~230/50 ~230/50 ~230/50 ~230/50
Actual Stdg. Loss [kWh/24h/45°C diff.] 0.412 0.515 0.592 0.721
o
Max. Stdg. Loss [kWh/24h/45 C diff.]
[as per IS 2082:1993 amended in 2002] 0.792 0.990 1.138 1.386
Reheating Time for 35°C rise [in min] 6 11 18 29
Temperature range [°C] 25-75 25-75 25-75 25-75
2
N/cm 80 80 80 80
Water head (metres) 80 80 80 80
Inlet/Outlet connections [Inch] ½ ½ ½ ½
Rated water
pressure
12
11
10
9
8
7
13
6
C
4
3
2
1
5
B1
A
B2
1 Outlet
2 Inlet
3 Safety Valve*
4 Temperature Control Knob
5 Decorative Front Panel
6 Front Jacket
7 Back Jacket
8 Anode
9 Heating Element
10 Tank
11 Installation Bracket
12 PU Insulation
13 Thermal Cutout
Part Descriptors

2
Key Features
Note: A. O. Smith reserves the right to amend or modify the specifications and features at
any time, as and when required without any prior notification.
®
Blue Diamond technology increases the life of the inner tank. The lining is
stronger and more corrosion resistant than any other in the industry.
®
Blue Diamond Glass Lining
Anode Rod
The safety valve is designed to automatically relieve and discharge water in case
the pressure overshoots the preset limits.
Safety Valve
If the water temperature exceeds the highest preset level, the breaker rapidly
cuts off the live line and the neutral line simultaneously to assure safety.
Thermal Cutout
H
I
G
H
M
E
D
I
U
M
L
O
W
Temperature Control Knob
The temperature control knob allows you to set the temperature precisely
between 25°C to 75°C .
The tank has an anode rod which has stainless steel core that is designed to
protect the tank from corrosive elements. The anode rod uses a special cathodic
action to fight these elements and thus prolong the life of the water heater.

Installation
Mounting
Fig. 1 Position for installation Fig. 2 Wall mounting bracket
3
1. Make sure that the wall can withstand at least twice the weight of the water heater when
completely filled with water.
2. Before locating the position for installation of the water heater, make sure that there is
sufficient clearance between the ceiling and the side wall. (Fig. 1)
3. Use a drill bit with diameter of 10mm to drill 4 holes at least 90mm deep in the wall (Fig.
3). The four holes should be aligned horizontally and vertically. The horizontal distance
between the 2 holes should be 120mm and the vertical distance should be 57mm. (Fig. 2)
4. Insert the expansion anchors into the holes. Place the wall mounting bracket over the
expansion anchors and tighten the screws on the bracket. (Fig. 3)
5. Place the water heater on wall mounting bracket (Fig. 4) using hanger hooks. Tug
downwards on the heater to ensure that the water heater is fixed steadily.
Wall
Fig. 3 Installation of wall mounting
bracket
Fig. 4 Inserting the water heater
into mounting bracket
Wall Water
Heater
Water
Heater
Wall
Water
Heater
Wall
1
2
3
*Flexible Hoses to be procured by the customer, not part of standard product.
Fig. 5 Installation diagram
Hot Water Tap
Cold Water Tap
Discharge Tube
*Flexible Hose
*Flexible Hose
Lever
To Drain
Safety Valve
Blue Cap
Red Cap
Water heater
Ceiling Wall

1. Open a hot water faucet nearby to permit the air to escape.
2. Open the cold water inlet valve fully, filling the heater and the piping.
3. Close the hot water faucet when water flows.
4. Check all the connections to see if there is any leakage. In case of a leakage, drain the
heater completely, repair the leaking joint and then refill the heater.
Electrical Connections
The power cord and plug are connected with this water heater. Find a separate socket for
power plug and make sure the socket is in firm contact with the plug. Ensure that reliable
earthing has been done.
4
Caution:
• Connect the water heater using independent sockets, do not use adapters. Use
multimeter to check whether the live line and neutral line are not reverse, to ensure
complete safety.
• Before installing the water heater, confirm that the power of water heater matches
electric meter capacity and supply wire.
• The water heater should be earthed reliably. It is prohibited to connect the earth wire
to neutral wire or tap water pipe.
Attention:
• Make sure a suitable sealing tape is used for all connections to prevent leakage.
• Discharge tube should be installed downwards without any loops, folds or knots.
Ensure that the free end of the discharge tube is placed over a suitable drain and away
from the users.
• Discharge tube is provided to release the discharge from the water heater(through the
safety valve) in case excessive pressure is developed. The contents of the discharge
from the Safety valve may be hot and may cause burns to the users and damage
nearby objects if not properly routed to a drain.
• It is recommended to operate the discharge lever in the safety valve on a regular basis
to ensure that there are no blockages and also to remove any lime deposits that would
have been formed inside the water heater.
• Ensure that the water heater is in power OFF condition when the Discharge lever is
being operated. Ensure that the water is filled completely in the water heater before
switching it ON.
Water Filling
Plumbing
1. Make necessary plumbing with reference to the installation diagram. (Fig. 5)
2. A. O. Smith recommends nylon/SS braided hoses having a minimum pressure rating of
8 Bar and hoses should be compatible for hot water applications.
3. Connect the cold water pipe to the inlet [Blue Cap].
4. Connect the hot water pipe to the outlet [Red Cap].
5. Attach the discharge tube to safety valve as shown in installation diagram. (Fig. 5 & 6)

For draining water from the water heater, following steps
needs to be followed:
1. Switch off the electric supply to the water heater.
2. Open the hot water taps until the water is not hot any
more.
3. Close cold water supply.
4. Drain the water by moving the lever of safety valve in the
direction of the arrow as indicated in the diagram. (Fig. 6)
Draining
Fig. 6 Safety valve
5
Caution:
• Before using the water heater, make sure that it should be completely filled with water.
• Please turn off the power supply to the water heater prior to draining the water heater.
Warning: This water heater should not be operated with insufficient amount of water.
Failure to do so may result in damage to the water heater & injuries to the users. This
will also make the warranty null & void.
Caution:
• Once the mounting, plumbing, discharge tube, power connection and water filling
is completed, then only the power supply should be given.
• During repair or periodic maintenance, if necessary, the power cord or Internal
electrical wiring should be replaced by A. O. Smith Authorised service personnel only.
• It is not permitted for the power supply plug and cord to be replaced or altered by
unauthorised people or by the users themselves. This will make the warranty null and
void and may cause the water heater operation hazardous.
Directions for use
1. Switch on the water heater’s power supply.
The green indicator light glows.
2. Turn the thermostat knob clockwise for the
device to commence heating and change
the set temperature. A red light will glow.
[The set temperature increases if the
thermostat knob is turned clockwise.]
Temperature can be set in the range of
25°C to 75°C. Recommended to keep
thermostat knob notch position always in
medium or above level.
3. The red light’s switching off indicates the
heater has been heated to the set temperature.
Caution: Before using the water heater, make sure the inner tank is completely filled with
water and the power plug has been connected properly.
Fig. 7 MEDIUM
HIGH
LOW
Discharge Tube
Safety Valve
Port

6
®
A. O. Smith ColourMatch System
®
A. O. Smith ColourMatch System allows you to match your water heater to the colour of
your bathroom.
Please visit www.aosmithindia.com and choose your Decorative Front Panel colour options.
Call A. O. Smith Customer Care Centre [1.800.103.2468] to order the Decorative Front Panel.
Attention: The product of your choice comes with either white or ivory as a front panel of
the same colour. You have the option of changing this panel to match your
bathroom décor at a nominal cost.
Pull out the Knob
Please follow the instructions as shown in Fig. 8
Changing the Decorative Front Panel
Unscrew Remove the Decorative
Front Panel to change
Warning:
• Please ensure to switch off the power supply while changing the Decorative Front
Panel and pull out the power plug from the socket.
• An insulation layer is provided below the front panel which should not be replaced.
• While changing the front panel ensure that, none of the internal components are
damaged or removed.
Fig. 8 Removing decorative front panel

7
Troubleshooting
Note: Call Customer Care Centre on 1.800.103.2468
Circuit Diagram
Element
Red Red Brown
Black
Thermostat
Green/Yellow
Black
White White
Thermal cutout
Green light Red light
Problem Possible Cause(s) Solution
• Green and Red No power to heater Turn on electrical switch. Check for
light off blown fuses or tripped breaker
• No hot water Thermal cutout switch open Call Customer Care Centre
Control circuit or internal Call Customer Care Centre
wiring error
• Green light on Non-functioning Call Customer Care Centre
Red light off thermostat
• No hot water Control circuit or internal
wiring error
• Water temperature Thermostat set is too high Call Customer Care Centre
is too high
Thermal cutout trips Call Customer Care Centre
• Water heats slowly Non-functioning element Call Customer Care Centre
• Thermostat does Non-functioning Call Customer Care Centre
not shut off thermostat
Improper calibration Call Customer Care Centre
• Piping connection Connection not sealed Call plumber
leaks
• Leaky cover Tank or parts leak Shut off power immediately and
Call Customer Care Centre

Warranty
Product warranty
Your A. O. Smith water heater is warranted against defects
arising from faulty design, workmanship and materials for a
period of 24 months from the date of the invoice, subject to
the following conditions:
1. The customer will notify the Company promptly about
defects noticed and give the Company or its Authorised
service provider adequate opportunity to inspect, test
and remedy them, for which the customer will deposit
the goods, if necessary, with the Company's
Office/Authorised service provider along with the
original invoice.
2. Special warranty from the date of purchase is subject to
the following conditions:
• Tank - 7 Years
• Incoloy Heating Element - 2 + 1 Years*
• Rest of the parts - 2 Years
3. Inspection and Test Report of the Company's
Office/Authorised service provider will be treated as
final and binding under the warranty for determining
the defects, repairs/alterations required or carried out,
or certifying working of the goods thereafter.
4. The Company or its Authorised service provider will be
entitled to retain any defective part replaced under the
warranty.
5. The Company's liability under the warranty will be limited only to defects which occur
under conditions of proper installation, normal operation and under proper use. It
excludes defects occurring because of abuse, faulty care or maintenance and
repairs/alterations to product or the parts by unauthorised person.
6. Components subject to wear, such as anode, are not covered under this warranty.
7. The customer will have no claim under this warranty in respect of any personal injury,
damage or property or consequential damages, or for utilisation of the goods not in
accordance with the user guide.
* Register your product with the
A. O. Smith Customer Care
Centre [1.800.103.2468] within
two months of purchase and you
will get an extended warranty on
the element [from 2 years to 3
years]. You can also get an
additional changeable Decorative
Front Panel in a colour of your
choice, with a nominal cost.
Warranty
on tank
7
8
Extended
Warranty*
3

General Terms of Warranty
1. The “goods” shall mean the goods described in the purchase agreement.
2. “The customer” shall mean the original purchaser under the purchase agreement.
3. “The Company” shall mean A. O. Smith India Water Heating Pvt. Ltd.
4. The “Purchase Agreement” shall mean the General Terms and Conditions of Sale agreed
upon by the customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorised Dealer
to the customer describing the goods and indicating, inter alia, the total purchase price
thereof, the name of the customer and the place where the goods are to be installed.
6. “User Guide” shall mean the instructions for installation leaflet published by the Company
and delivered to the customer.
Note: Follow any one for registration of the Extended Warranty
• Call our dedicated Customer Care Centre 1.800.103.2468.
• Fill up the details in our website link
(http://www.aosmithindia.com/warranty-form.aspx) to register.
• Fill up the details in the Warranty Card and mail the same to A. O. Smith India Water
Heating Pvt. Ltd., factory address.
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company rates
and terms.
2. In case the customer does not wish to enter the Service Contract, he has the option of
calling our Authorised service provider and having his A. O. Smith Water Heater unit
serviced on actual basis i.e. by paying the Labour Cost and Spares needed to attend to that
Service or Complaint Call at the prevailing Company rates. Such service will be rendered by
the Company in towns or places where the Company has its Authorised service providers.
3. In case of product repair after warranty by Authorised service provider, all expenses of
transporting the goods to and from the Authorised service provider shall be borne by the
customer directly.
4. If, during such service, it is necessary for the Company or Authorised service provider to
replace or repair defective components or parts, the customer shall be required to pay for
the same as per the Company's prevailing price list.
Guaranteed Service
1. Different models has different service delivery levels.
2. Service level mentioned for particular models are applicable for Metros & A Class Cities e.g.
Delhi & NCR, Bangalore, Hyderabad, Mumbai, Kolkata, Pune, Goa, Cochin, Chennai,
Chandigarh & Ahmedabad.
3. Service level deliverables are valid up to city municipal limit only.
4. Service level may differ in case of public holidays & unavoidable conditions due to natural
climate, any political & regional regulations.
Jurisdiction
The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction
over all matters arising out of any disputes in relation to the product.
9

Warranty Card (Company Copy)
(To be sent back to the Company) Unit Serial Number:
Dealer’s Stamp and Signature
Invoice Number: Dated:
Customer's Name and Address:
Model: Capacity:
Warranty Card
Warranty Card (Customer Copy)
(To be retained by the Customer) Unit Serial Number:
Dealer’s Stamp and Signature
Invoice Number: Dated:
Customer's Name and Address:
Model: Capacity:
Warranty Card
10

Service and Maintenance
For Service needs:
Please contact our A. O. Smith
Toll Free Number : 1.800.103.2468
SMS us : +91770.292.8887
Email us : [e-mail]
For grievances please contact : [e-mail]
Registered Office
A. O. Smith India Water Heating Private Limited
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.
 Toll Free No.: 1.800.103.2468  Website: www.aosmithindia.com
11
Regional Office
Delhi:
105 & 106, Plot No. 19, Sagar Plaza, Laxmi Nagar District Centre,
Vikas Marg, Laxmi Nagar, New Delhi - 110 092.
Kolkata:
224 A, Office No. 811, 8th Floor, Krishna Building, AJC Bose Road,
Kolkata - 700 017.
Mumbai:
Sanjar Enclave, No. 509, CTS No. 428, S.V. Road,
Opp. Milap Cinema, Kandivali (West), Mumbai - 400 067.
Pune:
401 & 402, Citi Mall, Ganeshkhind Road, Near Pune University,
Pune - 411 007.

Manufactured by A. O. Smith India Water Heating Private Limited
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District - 562 112, Karnataka, India.
Toll Free: 1.800.103.2468  Website: www.aosmithindia.com
Part No.: 322858-000_R1 Dt: 19-04-2013