Aarrow ECB5PLUS SC User manual

PLEASE RETAIN THIS GUIDE FOR FUTURE REFERENCE
BK690 Rev 01 16
EN 13240:2011 +A2:2004
Aarrow Stove User Guide
Aarrow Stove User Guide

BK 690 Rev 01
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Aarrow Stove User Guide
Congratulations on the purchase of your new Aarrow stove!
More than 35 years of experience has been put into the development of
your stove to ensure ultimate performance and years of trouble free use and
enjoyment. Every detail of your stove has been carefully designed and
engineered which is why we are so confident in the reliability of our products.
Your Aarrow stove is built to the highest standard of craftsmanship using the
best materials and the most modern equipment available. It is a highly efficient
and sophisticated piece of machinery and when properly installed and
operated it should provide a lifetime of heating satisfaction.
Should you have any questions about your stove which are not covered by this
manual, please contact the Arada retailer in your area, call our technical
support department on [phone] or visit our website
www.aradastoves.com which offers a wealth of information on how to care for,
and get the best from your stove.
Please ensure that you read these instructions in full and understand them
before operating your stove.
Arada has a policy of continuous product development and therefore we
reserve the right to amend specifications without prior notice. Due to printing
cycles, items or options may be described before they are generally available
or after they have ceased. Please check with your retailer or dealer if you are
unsure about any aspect of your stove, its installation or correct use.
Aarrow Stove User Guide
March 2017

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Aarrow Stove User Guide
Contents
1 Warnings
1.1 Health and Safety ....................................................................................................... 4
1.2 Smoke Control Areas.................................................................................................. 5
2Advice on fuel types
2.1 Wood ............................................................................................................. 6
2.2 Solid fuel ............................................................................................................. 6
3Before using your stove ................................................................................................. 7
4Air inlet controls
4.1 Location and operation of the controls........................................................................ 8
4.1.1 Primary air ....................................................................................................... 8
4.1.2 Airwash system / Secondary air ...................................................................... 9
4.2 i Series air controls ..................................................................................................... 9
4.2.1 i Series Cassette and Freestanding Stoves..................................................... 9
5Lighting your stove
5.1 Smoke Control Zones ............................................................................................... 10
5.1.1 Refuelling on to a low fire bed ...................................................................... 10
5.1.2 Fuel overloading ........................................................................................... 10
5.1.3 Operation with door left open ....................................................................... 10
5.2 Burning wood ........................................................................................................... 10
5.3 Burning solid fuels ................................................................................................... 11
5.4 Burning solid fuels in an i Series stove .................................................................... 12
5.5 Warning - Fume / Smoke emissions ........................................................................ 12
5.6 Refuelling on to a low fire bed .................................................................................. 12
6Further information for all stove owners
6.1 Door glass ........................................................................................................... 13
6.2 Reduced burning ..................................................................................................... 13
6.3 Periods of non-use (summer months) ...................................................................... 13
6.4 Replacement parts ................................................................................................... 14
6.5 Ash removal ........................................................................................................... 14
6.6 Multi fuel or Flexifuel grates ..................................................................................... 15
7How heat is delivered by your stove
7.1 Radiant heat ........................................................................................................... 16
7.2 Convected heat......................................................................................................... 16
8Ongoing care for your Aarrow stove
8.1 Adjusting the door hinges ......................................................................................... 17
8.2 Liners / firebricks....................................................................................................... 17
8.3 Throat plate ........................................................................................................... 17
8.4 Fire door seal ........................................................................................................... 17
8.5 Cracked glass ........................................................................................................... 18
9Further resources / reading ......................................................................................... 18
10 Guarantee
10.1 Guarantee ........................................................................................................... 19
10.2 Terms and Conditions............................................................................................... 19
10.3 General ........................................................................................................... 21

BK 690 Rev 01
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Aarrow Stove User Guide
IMPORTANT INFORMATION
1 Warnings
Petroleum coke or Bituminous house coal must not be burned in this
appliance. The use of these fuels will invalidate the appliance guarantee.
Arada recommends the use of approved smokeless fuels which have been
deemed suitable for use on closed appliances, including multi fuel stoves. If
in doubt, contact The Solid Fuel Association, telephone: [phone] / 01773
835400 or visit www.solidfuel.co.uk.
It is a legal requirement that the installation of all new or replacement wood
or solid fuel heating appliances obtain building control approval from your local
authority. This can also be done by using a qualified heating engineer, a ffiliated
to a government approved competent persons scheme.
A fireguard conforming to BS 8423:2002 should be used in the presence of
children or elderly people. Do not use aerosol sprays or any other flammable
materials near the appliance when in use.
Arada Ltd will not be responsible for any consequential or incidental loss or
injury however caused.
Any manufacturer’s instructions must not be taken as overriding statutory
requirements.
Please Note: Classification of these appliances is for intermittent use.
1.1 Health and Safety
Please consult health and safety guidelines for advice on handling heavy and / or large
items.
Any further warnings in this document will be marked out in a box such as this one.
Ignoring the warnings could lead to damage/injury to persons and/or property

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1.2 Smoke control areas
Under the Clean Air Act local authorities may declare the whole or part of the district of the
authority to be a smoke control area. It is an offence to emit smoke from a chimney of a
building, from a furnace or from any fixed boiler if located in a designated smoke control area.
It is also an offence to acquire an "unauthorised fuel" for use within a smoke control area
unless it is used in an "exempt" appliance ("exempted" from the controls which generally apply
in the smoke control area).
The Secretary of State for Environment, Food and Rural Affairs has powers under the Act to
authorise smokeless fuels or exempt appliances for use in smoke control areas in England.
In Scotland and Wales this power rests with Ministers in the devolved administrations for
those countries. Separate legislation, the Clean Air (Northern Ireland) Order 1981, applies in
Northern Ireland. Therefore it is a requirement that fuels burnt or obtained for use in smoke
control areas have been "authorised" in Regulations and that appliances used to burn solid
fuel in those areas (other than "authorised" fuels) have been exempted by an Order made and
signed by the Secretary of State or Minister in the devolved administrations.
Further information on the requirements of the Clean Air Act can be found here:
www.gov.uk/smoke-control-area-rules
Your local authority is responsible for implementing the Clean Air Act 1993 including
designation and supervision of smoke control areas and you can contact them for details of
Clean Air Act requirements
The ECB5FPLUS SC, ECB7PLUS SC, i400-G2, i400 F-SCE, i500-G2, i600-G2, i600SLF-G2
and i750-G2 have been recommended as suitable for use in smoke control areas when
burning wood.

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2 Advice on fuel types
2.1 Wood
As a natural and renewable fuel, wood is the first choice for burning, however burning
wood requires a little effort and planning.
Any type of wood is suitable (though hardwood is preferable) provided it is well
seasoned and has a moisture content below 20%. We recommend that for general
burning, wood should be split into logs of no more than 100mm (4 inches) diameter.
If, when burning wood, you see signs of sticky tar inside the appliance or chimney, your
wood is ‘green’ or too wet and requires further seasoning. An electronic moisture meter
can be obtained in order to determine the moisture content of your wood fuel.
Paper will burn successfully. Burn dry paper only or chimney damage will occur.
2.2 Solid fuel
If you have chosen a multi/solid fuel stove this will have a cast iron riddling grate which
allows you to burn a wider variety of fuel types. It is important to ensure that your fuel is
intended for use in a stove, modern stoves are designed for use with current cleaner
burning and smokeless fuels.
Arada recommends the use of approved smokeless fuels which have been deemed
suitable for use on closed appliances including multi fuel stoves.
For additional advice on fuels, please refer to The Solid Fuel Association
(www.solidfuel.co.uk)
Wet wood, treated timber and builders waste must not be used as this will
greatly contribute to the creation of tar and creosote which may, in extreme
cases, run down the chimney in liquid form. This will seriously damage both
the chimney and the appliance and increase the risk of a chimney fire.

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3 Before using your stove
Aarrow stoves are designed to be operated with the fire door(s) closed at all times, apart from
refuelling (when alight) or cleaning (when cold).
Never leave the appliance unattended for an extended length of time with the door(s) open.
Prior to lighting the stove for the first time, please check with the installer that:
 Installation and all building work is complete. (Refer to the installation guide.)
 The chimney is sound, has been swept and is free from obstruction.
 Building Regulations and any local by-laws have been followed during installation.
 All firebox liner panels and throat plate are in place.
 The chimney draw has been checked and is within specification (between 0.1mb to 0.2mb,
or 10-20 pascals). This ensures your stove will operate predictably and efficiently.
 A Carbon Monoxide detector is correctly installed in the same room as the appliance.
Ensure that you have read and understood these instructions before lighting the fire.
Our YouTube channel, www.youtube.com/user/aradastoves features a collection of videos
designed to help you get the best from your Aarrow stove.
Always wear suitable protective fire gloves when refuelling your stove, such as the Arada glove
supplied with your stove. Always keep the hot glove away from naked flames and sparks, when
re-fuelling the appliance.
We recommend that you light a small fire for the first few days of use to cure the paint and allow
the castings to relax. This is important because until properly cured the paint finish is fragile and
susceptible to damage. During this process the paint surface may smoke briefly, and you may
smell a slight odour. The vapour is harmless and should not be confused with fume emissions,
however, it is advisable to keep the area well ventilated until the vapour disperses.
You may hear your stove produce clicking or ticking noises whilst it heats up or cools down. This
is completely normal and is produced by the expansion and contraction of the steel components
in your stove when its temperature changes.

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4 Air inlet controls
If you have an Aarrow iSeries stove please turn to section 4.2.1 on the following page for
information on how your air control system works and should be operated as it diff ers from the
information below.
Please note that Aarrow ECB5PLUS SC and ECB7PLUS SC stoves have a fixed primary
air control. The air supply for these models is regulated and supplied via the air
wash system and its associated control(s).
4.1 Location and operation of the controls
Your stove has two air inlet controls. These are located either on the stove body or the
stove door.
The primary air inlet provides under draught to the base of the fire chamber and the
airwash system (secondary air) provides overdraught and airwash jets.
The exact controls may diff er from those illustrated in this manual but will work in
the same way.
4.1.1 Primary air
Primary air enters the appliance through the inlets near to the bottom of the fire
door. Your stove has a control knob to adjust the flow of the primary air.
Sliding the knob to the right will increase the amount of air intake to the stove, as shown in
position 4 (in figure 1 above). To decrease, push the slider to the left, as shown in position
3 (in figure 1 above).
Figure 1: Single door stove air inlet controls

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4.1.2 Airwash system / Secondary air
The airwash/secondary air inlet has an internal sliding plate with slots, housed inside in
cover plate, and is located either above or at the top of the fire door.
Sliding the control knob to the right as far as it will go, achieves the fully open position, see
position 2 (in figure 1 on previous page). Sliding it to the left will shut off the air inlet slots as
shown in position 1.
The air wash control for ECB5PLUS SC and ECB7PLUS SC cannot be fully closed.
This is to prevent shut down of the appliance.
4.2 i Series air controls
NOTE : For I Series inset models are fitted with a cover plate on the wood control to
restrict closure of this when burning wood. This is required for smoke control areas, and the
under air grate should be fully closed.
4.2.1 i Series—twin air control & Freestanding Stoves
The Aarrow i Series freestanding and I Series inset stoves features two air control sliders.
The slider on the right hand side is used when burning solid fuels, whereas the slider on the
left is used when burning wood. Keep the unused slider in the closed position except during
the lighting of the stove.
Figure 3 below illustrates the open and closed settings of the two air controls. Setting the
slider somewhere between the fully open and fully closed positions allows you to control the
burn rate for either fuels.
Figure 3: iSeries air inlet controls (freestanding model shown).

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5 Lighting your stove
5.1 Smoke Control Zones
Please check the data plate before operating in a Smoke Control Zone to ensure it is a compliant
product, indicated by the letters ’SCE’ or just ’SC’ following the product name.
The ECB5PLUS SC, ECB7PLUS SC, i400-G2, i400 F-SCE, i500-G2, i600-G2, i600SLF-G2 and
i750-G2 have been recommended for burning wood in a smoke control area and are
manufactured with a modified air control to prevent full closure.
5.1.1 Refuelling on to a low fire bed
If there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke
emission can occur. Refuelling must be carried out onto a sufficient quantity of glowing embers
and ash that the new fuel charge will ignite in a reasonable period. If there are too few embers in
the fire bed, add suitable kindling to prevent excessive smoke.
5.1.2 Fuel overloading
Do not overload the appliance, this may lead to over firing which could lead to a chimney fire and
invalidate any guarantee on the product.
5.1.3 Operation with door left open
Operation with the door open can cause excess smoke. The appliance MUST NOT be
operated with the appliance door left open except as directed in the instructions. The I series
inset have second door latch position to enable the door to be held slightly open to provide
additional ait to assist lighting of the stove. Once the stove is alight the door must be fully closed.
5.2 Burning wood
When wood is burnt it is in fact the wood gas that burns and this requires a good supply of air
coming from above the fuel. For this reason we will use all the air inlets while igniting the stove,
but will then reduce this to air coming from the airwash system and over draught. As much as
40% of the heat from burning wood is obtained from secondary combustion and this can be
severely hampered by air entering the fire box from below the fuel via the primary air inlet control.

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1) Set the fire by using scrunched up newspaper and placing a layer of dry kindling wood
on top of this. The use of two or three fire lighters may assist in lighting the kindling.
2) Fully open your air controls and light the fire lighters and or paper.
3) After the kindling has caught light, you should almost close the fire door leaving it ajar
by about 10mm, or on latch for I series stoves. This will aid flue draw during the initial
lighting of the fire.
4) The flue temperature and draw should be established after five minutes and the
kindling reduced to form an ember bed. Carefully load the stove with well seasoned
wood and fully close the fire door.
5) After ten to fifteen minutes, close the primary air control and regulate the airwash
system to control the burn rate and maintain clear glass, typically by reducing to
approximately half open.
i Series stove owners can regulate the burn rate by adjusting the left air control slider
between its fully open and fully closed (for wood burning) settings, and ensuring the right air
control is fully closed. Close the primary air control on non-i Series stoves as generally no
air from below the grate is required when burning wood.
5.3 Burning solid fuels
If you have an i Series stove please read section ’Burning solid fuels in an I Series stove’
on page 12 for instructions on burning solid fuels in your appliance.
Solid fuel burns best with its air supply for combustion coming from underneath the fuel. To
achieve this the burn will be controlled by the primary air control (see ‘Location and
operation of the controls’ on page 8). This allows you to control the flow of air, underneath
the grate. Riddling the stove occasionally will also help to ensure that burnt fuel does not
prevent the supply of air from reaching the fire.
1) Set the airwash/primary air slider to about one quarter open and the primary air slider
fully open (see ‘Location and operation of the controls’ on page 8).
2) Light as with wood fuel (see steps 2, 3 and 4 in section ‘Burning Wood’ on page 10),
with kindling and fire lighters.
3) Once the flue draw has been established, after about five minutes, carefully load the
stove with fuel and close the door.
4) When the fire is well alight regulate the burning rate by controlling the primary air inlet
control.
5) The airwash should be adjusted as neccessary to keep the door glass clean.
Whilst burning solid fuel it can be beneficial to occasionally riddle the grate bars so any
burnt fuel will fall between the grate bars into the ash pan below. This will ensure a good
under draught is maintained. This should be done with the supplied operating tool whilst
wearing protective gloves.

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5.4 Burning solid fuels in an i Series stove
Solid fuel burns best with its air supply for combustion coming from underneath the fuel. To
achieve this the burn will be controlled by setting the air control slider into the solid fuel
range of settings (see section 4.2.1 on page 9) on single lever stoves, or on two lever
controls using the right had—primary air, to control the burning of solid fuel. This allows
you to control the flow of air underneath the grate. Riddling the stove occasionally will also
help to ensure that burnt fuel does not prevent the supply of air from reaching the fire.
Please do not attempt to burn solid fuels in a dedicated wood burning stove. To burn solid
fuel, your stove must have a cast iron riddling grate to withstand the higher temperatures
involved. To do so could damage your stove and will void your warranty.
1) To begin, set your stove riddling grate to its solid fuel setting as shown below by
pulling the grate control (found behind the stove door) inwards with the operating tool:
2) Set your slider position to fully open for solid fuels by sliding it to the right (see
instructions on page 6).
3) Light as with wood (see steps 2, 3 and 4 in section ‘Burning Wood’ on page 10, with
kindling and fire lighters.
4) Once flue draw has been established, after about five minutes, carefully load the
stove with fuel and close the door.
5) When the fire is well alight regulate the burning rate by setting the using the solid fuel
air control slider.
6) On two control models the left, secondary air control should generally remain closed.
Whilst burning solid fuel it can be beneficial to occasionally riddle the grate bars so any
burnt fuel will fall between the grate bars into the ash pan below. This will ensure a good
under draught is maintained. This should be done with the supplied operating tool whilst
wearing protective gloves.
5.6 Refuelling on to a low fire bed
If there is insufficient burning material in the fire bed to light a new fuel charge, excessive
smoke emission can occur. Refuelling must be carried out onto a sufficient quantity of
glowing embers and ash that the new fuel charge will ignite in a reasonable period. If there
are too few embers in the fire bed, add suitable kindling for ignition to prevent excessive
smoke.

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6 Further information for all stove owners
6.1 Door glass
The door glass should remain clear during normal burning. However under certain
conditions, such as burning at a low rate, using damp wood or overnight burning, the glass
may become somewhat blackened. To remedy this, operate the appliance at a fast rate.
Alternatively when the stove is cold, open the door and clean the inside face of the glass
with a damp cloth or with an appropriate glass cleaner.
6.2 Reduced burning
When wood is burnt slowly in a closed appliance, it produces moisture and tar, which will
create condensation and deposits in the chimney. This effect can be minimised by burning
hard for a short period, fifteen to twenty minutes twice a day.
To avoid chimney problems your appliance should not be burnt at a reduced burn rate
without a period of fast burning. Fast burning is when the stove is burnt with a ’lively flame’
and a higher temperature. We also advise against stoking the fire with wood and reducing
the air intake(s) before leaving the stove to extinguish (perhaps when retiring to bed) as this
can lead to a cooling of the stove and flue also resulting in incomplete combustion and
sooty deposits.
NOTE: The minimum air control is governed by the manufacturer to meet the requirements
of Smoke Control Exemption and as a result the appliance will NOT shut down completely
when in the closed position.
6.3 Periods of non-use (summer months)
Please ensure that your stove is left clean and moving components are well lubricated with
a water repelling corrosion inhibitor for the summer months (during periods of
prolonged non-use). If possible store the throat plate outside of the stove. Check all
moveable components at regular intervals, to ensure they are moving freely.
Allow air movement through the stove by opening the airwash and primary air inlet control
(s) to about half way, open or leave the door ajar. This will allow a free flow of air through
the appliance thus preventing moisture and condensation forming inside the stove and
chimney. This preventative maintenance will ensure your stove stays in the best condition
for the coming winter months.

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Aarrow Stove User Guide
6.4 Replacement parts
As a leading manufacturer we are conscious of being able to support all our users with the
supply of spare parts to ensure your continued enjoyment and warmth from your stove.
You can find a complete list of spares and consumables such as liners, grate bars and
throat plates as well as items to enhance its visual appearance and efficiency such as
Arada anthracite stove paint and rope kits.
All replacement parts or accessories can be ordered from your local stove dealer or online
direct from Arada at www.aradastovesandspares.com
It is worth noting that the fitting of non-official Arada parts to your stove will invalidate its
guarantee.
6.5 Ash removal
The appliance will require ash to be removed periodically but an ash bed of approximately
20mm (3/4 inch) should be maintained when burning wood.
The ash pan should be emptied when the level of ash reaches the top of the ash pan. On
no account should the ash be allowed to build up to touch the underside of the grate bars,
as this will greatly reduce the life span of the grate.
Warning: Properly installed, with a suitable flue or chimney, operated and maintained
correctly, this appliance will not emit fumes into the dwelling.
Occasional fumes when de-ashing and refuelling may occur. However, persistent
fume emission is potentially dangerous and must be investigated by a approved /
registered installer.
Stop using the appliance if you smell fumes
or see smoke escaping.
If fume emission does persist, the following immediate actions should be taken:
• Open doors and windows to ventilate room.
• Let the fire die or extinguish and safely dispose of fuel from the appliance.
• Check for flue or chimney blockage, and clean if required.
Seek expert advice from your approved installer. Do not attempt to re-light the fire
until the cause of the fume emission has been identified and corrected.

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To remove ash use the supplied operating tool:
 Open the door of the stove, pausing briefly when ajar so as to allow the fire to adjust
to the increased air supply.
 Put the fork end of the operating tool into the slots of the ash pan and remove from
the ash pit chamber.
 Empty the ash into a suitable container and replace the ash pan into the stove,
withdraw the operating tool and close the fire door.
6.6 Multi fuel or Flexifuel grates
The grate system in your Aarrow stove comprises of a series of reciprocating cast iron bars
seated on a pivoted comb. These should come pre-assembled in your new stove.
All bars in the grate are identical, but every other bar is turned 180 degrees, with the ends
of the bars marked "H" sitting on the high sections of the comb, and the ends marked "L"
sitting on the low sections.
The riddling lever, situated on the side or front of your stove, can be operated with the
stove operating tool to riddle ash into the ash pan below. Only riddle the stove with the door
closed unless your stove requires you to open the door to access the riddling mechanism.
Stop riddling once red embers begin to fall into the ash pan.
After extended use it may be necessary to replace some of the grate bars. Periodic
inspection of the bars is recommended and any damaged bars should be replaced. Also
check for obstructions that may prevent the operation of the riddling mechanism.
Over firing and chimney fires
DO NOT over fire your appliance. Firing the stove at maximum for prolonged
periods may result in over-firing. If the chimney connector or casing glows red the
appliance is being over-fired and this may result in a chimney fire.
Warning: The ash can be very hot. Care must be taken not to burn hands or
household objects with falling embers.
Empty only into a metal container. Even if the ash appears cold, red-hot embers may be
concealed and could easily start a fire or cause an injury.

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7 How heat is delivered by your stove
7.1 Radiant heat
All Aarrow stoves radiate heat into the room. The radiated heat is most intense at the front of
the stove, especially through the door glass and less intense the further you move away from
the stove.
This radiated heat is delivered as infrared rays which heat the objects they strike. It is then
these objects (such as the chimney breast, hearth etc.) which heat the surrounding air.
7.2 Convected heat
Air immediately adjacent to the stove is heated as a result of contact with its hot surfaces.
This air then rises being replaced by cooler air which is then heated and rises again.
This creates a circuit or flow of air referred to as a convection current, which helps to distrib-
ute heat around the room in which the stove has been installed.
Aarrow i Series cassette stoves benefit from having a convection system which further en-
courages this movement of air supplying additional heat to the room. The colder air is drawn
into a chamber at the base of the stove and warms up as it goes around the back of the
stove before entering the room from the top of the stove.

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8 Ongoing care for your Aarrow stove
The following items should be checked on your stove at regular intervals to help ensure
that the safe and efficient use of your stove continues for many years to come. This should
only be done when the stove is unlit and cold.
8.1 Adjusting the door hinges
Once the appliance has been under fire for a period of time the fire door may appear to
have moved out of alignment with relation to the door aperture or catch. This is quite
normal and due to the settling of the casting.
Doors attached with two hinges fixed to the body with screws can be re-aligned as follows:
When the appliance is cold, open the fire door so that it is at right angles to the front of the
stove and then lift the fire door up o its hinges.
Gently tap the hinge pins to compensate for the misalignment and then re-fit the door and
check to ensure it now sits square to the body; if not repeat the above steps.
If the fire door needs to be raised, please follow the instructions below:
When the appliance is cold, open the fire door so that it is at right angles to the front of the
stove and lift the fire door up off the hinges.
Drop one washer on the top and bottom hinge pins. Fit the door and check.
Repeat again if necessary.
8.2 Liners / firebricks
The stoves liners (also known as firebricks) may become cracked after long periods of
heavy use or after being knocked by the loading of fuel or a poorly aimed fire poker. If the
liners are still staying in situ and are able to support the throat plate correctly there is no
need to replace them. Cracked liners will not in themselves effect the performance of the
stove.
8.3 Throat plate
The throat plate should be removed from the stove and checked once a month and any
accumulated deposits should be cleaned off. This is best done with a brush. After a period
of time the throat plate may begin to corrode. If it is distorted it will require replacing. A re-
placement throat plate can be sourced from your dealer or at
www.aradastovesandspares.com.
8.4 Fire door seal
The rope seal around the edges of the main fire door should also be checked. Look for
signs of fraying, peeling away or the ends not meeting. If the rope is unable to create a
good seal with the stove body it should be replaced. A poor seal will decrease your ability
to control the burn rate and its efficiency whilst leading to an increase in heat lost through
the flue.

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Aarrow Stove User Guide
8.5 Cracked glass
It is not recommended to operate the stove with cracked glass; this can lead to over firing
due to air leaking into the firebox and it may fail completely leading to personal injury or a
fire. You should discontinue use of your stove until it has been repaired. You can source
replacement glass kits from you stove dealer or online at www.aradastovesandspares.com
9 Further resources / reading
Once again we would like to thank you for buying your Aarrow stove. When you buy a
Aarrow stove, you are not only buying a first class appliance, you are buying a commitment
from us to look after you and your appliance.
We appreciate that we have given you a lot of information to read, but we hope it has been
clear and helpful and that you are now able to enjoy the full benefits of your stove.
However if you have any queries, doubts or would like further advice please do not hesitate
to speak to your Aarrow dealer or call us. You will find our contact details below, as well as
a list of resources where you can discover more information about your stove and
associated articles.
• Arada Technical Support
01297 35998
[email protected]
• Arada Stoves Support Site
www.aradastoves.com/support
• Competent Person Schemes
https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-
schemes-are-authorised
• Solid Fuel Association
www.solidfuel.co.uk
• Document J Building Regulations (Combustion Appliances)
www.planningportal.gov.uk/
• The National Association of Chimney Sweeps (NACS)
www.nacs.org.uk/

Page 19BK 690 Rev 01
Aarrow Stove User Guide
10 Guarantee
When you buy an Arada stove, you are not only buying a first class appliance, you are
receiving a commitment from us to look after you and your appliance.
10.1 Guarantee
If any part of the main body of the stove fails due to a manufacturing or material defect
during the guarantee period that applies in respect of the relevant stove (as set out below),
Arada will, at its sole discretion, repair or replace your Arada stove, for no charge.
For the purposes of this guarantee, a material or manufacturing defect includes the splitting
or cracking of the main body (defined as the steel outer casing and items fixed immovably
to the casing).
Damage caused by over-firing or over-heating is not covered (as described in the operation
manual). Warping and a red-oxide colouring will demonstrate the over- heating of internal
parts; body paint which has turned dusty white is also indicative of such use.
The following guarantee periods shall apply in respect of the following Arada stoves:
Non boiler Aarrow stoves come with a lifetime guarantee to the main body.
The external paint finish carry a one-year guarantee only.
This guarantee is subject to the Terms and Conditions set out below.
10.2 Terms and Conditions
The following terms and conditions must be satisfied in order for your stove to be covered
by the guarantee set out above:
1. Your stove must have been purchased from an officially approved Arada dealer.
2. You must be the original purchaser of the stove in order to make a claim. This guarantee
is not valid in relation to any claims made by someone who did not originally purchase the
stove from Arada or an approved Arada dealer.
3. Any claim under this guarantee must be made through the approved Arada dealer where
the stove was purchased and accompanied by proof of purchase (e.g. a valid receipt).
Stoves not purchased from an approved Arada dealer will not be covered by this
guarantee.
4. Your stove must be installed in the UK for this guarantee to be valid. Stoves installed
outside of the UK will not be covered by this guarantee.

BK 690 Rev 01
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Aarrow Stove User Guide
5. Your stove must have been installed by a suitably qualified person and in accordance
with the manufacturer’s installation instructions. Stoves not installed by a suitably qualified
person or not installed in accordance with the manufacturer’s installation instructions will
not be covered by this guarantee.
6. Any claims under this guarantee shall not be valid where the installation of the stove
does not conform to all required building regulations and other legislation in force at the
time of purchase and where flue draw readings have not been made to confirm a suitability
of the flue. The manufacturer’s decision as to whether this condition has been satisfied
shall be final.
7. The guarantee does not cover damage caused to the stove through careless handling or
misuse or neglect of the appliance (misuse and neglect being not following the
manufacturer’s instructions and user guides in relation to the stoves, including the use of
non-recommended fuels).
8. The following consumable service items are not covered by this guarantee:
• Firebox linings
• Grate bars
• Fuel retainer
• Throat plate
• Gaskets
• Door glass
• Seals
9. The guarantee does not cover damage caused by storing or using the stove in a damp
environment, defects or faults caused by local conditions such as draught problems and
chimney defects or corrosion caused by condensation, damp or water ingress into the flue,
chimney or the surrounding of the stove.
10. The guarantee is only valid if the stove is serviced and checked annually by a suitably
qualified heating engineer, with documentation to be retained and produced in the event of
a claim being made.
11. The guarantee is only valid where any spare parts used are supplied by Arada or an
approved Arada dealer. The use of spares other than those supplied by Arada Limited
shall invalidate the guarantee. Parts can be purchased through an approved dealer or
directly from Arada, online at www.aradastoveandspares.com.
12. The guarantee is not valid where any repairs or modifications have been made to the
stove which have been carried out by anyone other than Arada or its authorised
representatives or approved dealers.
13. All guarantee periods commence on the date of purchase and are non-transferable
and solely for the benefit of the original purchaser of the stove.