Aastra Xs User manual

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 1/74

- CONTENTS -

THE AASTRA X SERIES ................................................................................................................ 3

5.1

ENERAL DESCRIPTION OF THE RANGE

......................................................................................... 5

5.1.1

Coverage ........................................................................................................................... 5

5.1.2

Benefits for the users......................................................................................................... 6

5.1.2.1

Service integration....................................................................................................................... 6

5.1.2.2

Homogeneous design.................................................................................................................. 6

5.1.2.3

Sizing and connection flexibility................................................................................................... 6

5.1.2.4

Remote management.................................................................................................................. 6

5.1.2.5

High availability of Aastra XD....................................................................................................... 7

5.2

OFTWARE ARCHITECTURE

.......................................................................................................... 8

5.2.1

A common software........................................................................................................... 8

5.3

ARDWARE ARCHITECTURE

....................................................................................................... 11

5.3.1

Cabinets, power supplies and motherboards .................................................................. 11

5.3.2

Common cards for Aastra XS, XL, XD ............................................................................ 11

5.3.3

Maximum distance for connecting analogue and digital phones.....................................13

5.3.4

Aastra XS......................................................................................................................... 14

5.3.4.1

Mechanic design........................................................................................................................ 14

5.3.4.2

Expansion slots.......................................................................................................................... 14

5.3.4.3

Inputs/outputs............................................................................................................................ 14

5.3.4.4

UCV2S/EXT2S motherboard..................................................................................................... 15

5.3.4.5

Expansion cabinet ..................................................................................................................... 16

5.3.4.6

Position of the cards.................................................................................................................. 17

5.3.4.7

Power supply............................................................................................................................. 18

5.3.4.8

Autonomy................................................................................................................................... 19

5.3.5

Aastra XS12..................................................................................................................... 22

5.3.5.1

Mechanic design........................................................................................................................ 22

5.3.5.2

Expansion slots.......................................................................................................................... 22

5.3.5.3

Inputs/outputs............................................................................................................................ 22

5.3.5.4

UCV2S/EXT2S12 motherboard................................................................................................. 23

5.3.5.5

Expansion cabinet ..................................................................................................................... 23

5.3.5.6

Position of the cards.................................................................................................................. 24

5.3.5.7

Power supply............................................................................................................................. 25

5.3.5.8

Autonomy................................................................................................................................... 26

5.3.6

Aastra XS6....................................................................................................................... 27

5.3.6.1

Mechanic design........................................................................................................................ 27

5.3.6.2

Expansion slots.......................................................................................................................... 27

5.3.6.3

Inputs/outputs............................................................................................................................ 27

5.3.6.4

Expansion cabinet ..................................................................................................................... 28

5.3.6.5

UCV2S/EXT2S6 motherboard................................................................................................... 28

5.3.6.6

Position of the cards.................................................................................................................. 29

5.3.6.7

Power supply............................................................................................................................. 30

5.3.6.8

Autonomy................................................................................................................................... 30

5.3.7

Aastra XL......................................................................................................................... 31

5.3.7.1

Mechanic design........................................................................................................................ 31

5.3.7.2

Expansion slots.......................................................................................................................... 31

5.3.7.3

Inputs/outputs............................................................................................................................ 32

5.3.7.4

UCV2L motherboard.................................................................................................................. 32

5.3.7.5

Expansion cabinet ..................................................................................................................... 33

5.3.7.6

Position of the cards.................................................................................................................. 34

5.3.7.7

Power supply............................................................................................................................. 36

5.3.7.8

Autonomy................................................................................................................................... 37

5.3.8

Aastra XD......................................................................................................................... 41

5.3.8.1

Mechanic design........................................................................................................................ 41

5.3.8.2

Expansion slots.......................................................................................................................... 42

5.3.8.3

Inputs/outputs............................................................................................................................ 42

5.3.8.4

UCV2D motherboard................................................................................................................. 43

5.3.8.5

Expansion cabinet ..................................................................................................................... 44

5.3.8.6

IUCV2D card.............................................................................................................................. 44

5.3.8.7

Position of the cards.................................................................................................................. 46

5.3.8.8

Power supply............................................................................................................................. 49

5.3.8.9

Autonomy................................................................................................................................... 50

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 2/74

5.3.9

Duplicated services of the AXD....................................................................................... 51

5.3.9.1

Duplicating the power supply modules ...................................................................................... 51

5.3.9.2

Duplicating the motherboards.................................................................................................... 51

5.3.9.3

Duplicating the integrated Call Distribution Service................................................................... 53

5.3.9.4

Duplicating the voice mail system.............................................................................................. 53

5.3.9.5

Duplicating the integrated billing services.................................................................................. 53

5.3.9.6

Duplicating connections to the IP, LAN or WAN network........................................................... 54

5.4

NTEGRATED SERVICES ON THE MOTHERBOARD

........................................................................... 55

5.4.1

Native IP port................................................................................................................... 55

5.4.2

Using the ETH2 port ........................................................................................................ 55

5.4.3

Separating administration / user flows............................................................................. 55

5.4.3.1

Securing the IP link - Double attachment................................................................................... 56

5.4.3.2

Mirroring port – Mirror function................................................................................................... 57

5.4.4

Download via ISDN.......................................................................................................... 57

5.4.5

Integrated buffer .............................................................................................................. 58

5.4.6

i-Button dongle................................................................................................................. 58

5.4.7

DECT synchronisation..................................................................................................... 59

5.4.8

Fax and Modem transmission over IP............................................................................. 60

5.4.9

Integrated clients/servers................................................................................................. 61

5.5

NTEGRATED CALL DISTRIBUTION SERVICES

................................................................................. 62

5.5.1

Call distribution ................................................................................................................ 62

5.5.2

Integrated services .......................................................................................................... 62

5.5.3

User-friendly start-up and administration.........................................................................63

5.5.4

Capacity of the functions integrated into the Aastra range..............................................63

5.5.4.1

New 4GB Compact Flash .......................................................................................................... 63

5.5.4.2

Sizing of the voice services........................................................................................................ 64

5.5.4.3

Optimising and checking memory space capacities .................................................................. 66

5.6

DMINISTRATION TOOLS

............................................................................................................ 67

5.6.1

Aastra Management Portal.............................................................................................. 67

5.6.2

AM 7450........................................................................................................................... 68

5.7

EPLOYMENT CONDITIONS OF THE

ASTRA

ERIES

................................................................. 69

5.7.1

Environment and premises.............................................................................................. 69

5.7.1.1

Location..................................................................................................................................... 69

5.7.1.2

Environment............................................................................................................................... 69

5.7.1.3

Space ........................................................................................................................................ 70

5.7.1.4

Electrical power supply.............................................................................................................. 70

5.7.2

Installation constraints ..................................................................................................... 71

5.8

IMENSIONING AND PROCESSING CAPACITY

................................................................................ 71

5.9

VAILABILITY RATE OF THE

ASTRA HARDWARE COMPONENTS

..................................................... 72

5.9.1

Automatic restart.............................................................................................................. 73

5.9.2

Backup and restitution duration.......................................................................................73

5.10

OWER CONSUMPTION OF

ARDS AND MOTHERBOARDS

.......................................................... 73

5.11

EAT EMISSION

ESTIMATION OF THE POWER EMITTED BY THE

ERIES

............................... 74

5.12

OISE COMING FROM

ERIES

............................................................................................ 74

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 3/74

5 T

ASTRA

ERIES

Aastra offers a range of universal iPbx. The Aastra X Series is made of a homogeneous architecture

that can, be easily upgraded, by adding hardware and software components.

This range is homogeneous and flexible. It is designed for 4 to 704 traditional subscribers and 500 IP

subscribers. It meets requirements of traditional and ToIP markets, as based on a single software

application and a unified infrastructure.

All communication platforms described in this document shares:

•the same software release

•the same range of associated applications

•the same range of traditional, IP, SIP and DECT terminals

•the service transparency when connected together in an A5000 network

The main key points of the Aastra X Series are:

Universal use

•A unique iPbx range able to manage from 4 up to 1000 subscribers

•Capacity can be extended easily (no need to change the hardware).

•The hardware is unified across the whole range. Cards could be hot-plugged.

•All terminal types are managed: analogue, digital, IP, DECT, Softphone, etc.

•It is compatible with all network types: ISDN, analogue and IP networks, tie-line, etc.

•Universal installation: rack mounting, wall mounting, etc.

•The engineering rules are simplified and the slots are general-purpose slots.

•The proposed universal connectors are the RJ45 and USB port (connectors available on the

front panel).

Capacity:

•A hardware platform for connecting 704 traditional subscribers and up to 500 IP subscribers in

only 24U, thanks to 16-extension cards.

•Telephony software from the last generation providing 500 functions.

•A high level of services is proposed, as voice mail (IVB), interactive voice servers (IVS),

broadcasting of synchronised announcement, Ethernet port, ISDN remote management’s

component and integrated buffer are embedded in the motherboard.

•Networking features able to create a virtual telephony network (with Aastra 5000 Server) for

up to 150,000 subscribers.

•Performance is at its maximum in full IP, hybrid IP and /traditional environments.

Openness:

•Evolution to telephony over IP and convergent services.

•Compatibility with the existing cards and terminal portfolio.

•Compatibility with the most widely accepted standards: SIP, CSTA, TAPI, SNMP, XML, LDAP,

QSIG, etc.

•Integration into any existing IS installation, without any impact on the hardware or ip-network

architecture.

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 4/74

Scalability:

•Smooth architecture’s migration, from traditional telephony to full IP, from single site to multi-

site.

•Size’s expansion: the same software to manage from 4 and 1000 subscribers; hardware

easily expandable (cards, cabinets, VoIP)

•Level of Service’s evolution: integrated services for basic needs, external application for

business oriented needs.

Security:

•administration interface on https

•OS hardening for both call server and gateway

•Downloading secured through automatic fallback mechanisms in case of failure.

•Networking secured through load-balancing mechanisms between systems, through security

server on the data network, etc.

•Duplication of the motherboard and power supply on the AXD gateway.

Ergonomic design:

•Simplified administration and deployment as administration is the same for the whole range

and thanks to availability of deployment tools.

•The embedded IP access point makes management easier.

•Remote management of the new platforms is entirely available through ISDN or IP.

The Aastra X Serie’s range is made of gateways with different capacities:

•Aastra XS, XS12, and XS6 from 4 up to 112 traditional subscribers, up to 500 IP/SIP

subscribers (could be used for security: dual homing, etc.)

•Aastra XL, from 50 up to 640 traditional subscribers, and up to 500 IP/SIP subscribers

•Aastra XD, from 50 up to 704 traditional subscribers, and up to 500 IP/SIP subscribers;

available in two modes: simplex and duplex (motherboard’s duplication) and duplicated power

supply

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 5/74

5.1 General description of the range

5.1.1 Coverage

Aastra XS is designed for the 4 to 112 users’ market. This Aastra XS is also available in two smaller

models: Aastra XS12 with expansion options (maximum of 12 traditional subscribers) and Aastra XS6

with no expansion options.

Aastra XL is designed to manage 200 traditional subscribers in one cabinet. It manages up to 640

traditional subscribers thanks to the addition of two expansion cabinets.

Aastra XD is designed to manage 200 traditional subscribers in one cabinet. It manages up to 704

traditional subscribers thanks to the addition of two expansion cabinets.

These iPbx can be fitted with a broad range of expansion cards, which can be optimally configured to

meet customer’s requirements.

It must be stated that the previous dimensioning of physical line capacities (traditional subscribers)

must be completed by IP/SIP or DECT subscribers’ capacities. Up to 500 IP subscribers can be

declared on AXS/L/D (for example: ip-subscriber’s security with dual homing, etc.).

These platforms are able to provide TDM/IP Media Gateways services as they can deal with 5 T2 and

160 VoIP simultaneously (they provide a transit capacity of about 1,000 terminals).

Note: The capacities given above correspond to market targets. For more information, refer to the

section "Design and Processing Capacity".

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 6/74

5.1.2 Benefits for the users

This section describes the benefits for users/administrators.

5.1.2.1 Service integration

The Aastra X Series increases its service integration.

The following components are embedded in the Linux (UCV2) motherboard of the Aastra XS, XL, and

XD:

•A component for remote management via ISDN

•An Ethernet port for IP connection

•One USB ports for data backup

•A Voice mail system, with single answering machine, films and announcements

•An IVS (license needed)

•An integrated e-Voicemail service (licence needed)

•An integrated buffer

•A Web administration via secured HTTPS connection: Aastra Management Portal (AMP)

•A SIP access point

•5 languages

5.1.2.2 Homogeneous design

The iPbx of the range have the same width (19'' standard) and mechanics. Colours and materials are

the same too.

5.1.2.3 Sizing and connection flexibility

Aastra XS, XL and XD are highly flexible in terms of size, thanks to the current range of expansion

cards (8-extension or16extension modularity) have been added.

Moreover, the connectors for the expansion cards are in RJ45 format. RJ45-type connectors allow

integration into the common switch panels.

The design rules are reduced to the minimum to simplify the deployment and management of the

gateways:

•Physical Subscriber cards can be fitted in any slot.

•Network cards can be fitted in any slot in the main cabinet.

•Co-processor cards have six possible slots.

Most of the cards are hot-plug cards.

5.1.2.4 Remote management

These platforms can be fully managed from a remote location; this means that a remote administrator

can:

•Know the status of the platforms,

•Download a new software application (firmware, announcements and on-hold messages

•Configure all Aastra X Series’ services, etc.

•Back-up and Restore configuration

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 7/74

Remote management can be performed through:

•ISDN, thanks to the integrated HSCX component

•IP, in secured HTTPS administration through Aastra Management Portal. This interface,

therefore, replaces the VT100 and allows remote access to the configuration’s services,

through a simple web browser.

5.1.2.5 High availability of Aastra XD

Reliability and availability:

A distinction must be made between system reliability and availability:

•Reliability is defined as the Mean Time Between Failures (MTBF).

•Availability is defined as the Mean Time To Repair (MTTR).

High availability of the AXD:

Availability of telephony services may be affected by the following elements:

•Hardware: lighting, CPU problems (capacitor failure, microprocessor failure, etc.), ageing of a

component

•Software: bugs

•External links: operator/PSTN carrier link disruptions, IP network (LAN, WAN) failure

•Network reliability: problem of voice quality, viruses, hackers

•Environment: battery, humidity, heat

•Human errors

AXD offers a high level of availability rate of 99.999% in duplex mode.

The table below shows, for each element that affects availability, the solutions brought in by AXD in

duplex mode in order to provide high availability to both traditional subscribers and IP subscribers.

Type of element Availability for traditional subscribers Additional availability for IP

subscribers

Hardware Duplication of the motherboard

Duplication of integrated services

Software "Watchdog" software

Logbook, traces

External links Operator access load-balancing

(ISDN, analogue and SIP) Duplicated IP access point

Network reliability In case of IP network failure, the

traditional and DECT terminals will

continue working

Dual homing for digital phones

Dedicated real-time call processing,

QoS, Dual Homing, CAC,

VoIP load balancing,

Firewall compatibility

Environment Duplication of power supply and

battery

Human errors Certification and procedures, training

This duplex mode operation is optional; AXD can also work in simplex mode. In this case, none of its

elements is duplicated, except for the fans of the power supply.

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 8/74

5.2 Software architecture

5.2.1 A common software

With its special software which is the same for the entire range, the Aastra X Series provides a

special benefit which distinguishes it from others.

Thanks to this software, associated servers developed by Aastra France or its partners are compatible

to the whole Aastra X Series.

The Aastra 5000 software has the following characteristics:

•It is a modular software solution.

•It provides over 500 telephony services for companies, including:

•Call processing:

-Outgoing call services, such as abbreviated numbers, call by name,

emergency numbers, and call restriction, least-cost routing

-Incoming call services, such as forwarding, call filtering, Intercom function

-Services during calls, such as recovery after interruption, transfer and

conference.

-ACD type call distribution services, with longest idle time distribution, multi-

group distribution, assistance hunt groups, calendar management

•Added-value functions, such as:

-Directory management (up to 3000 records)

-Computer Telephony Interfacing services. Aastra integrates, in the core of its

software, CSTA or VTI XML’s interfaces and an external application interface

(EAI) for vertical applications used in hospitals and hotels/motels, and a TAPI

interface too (option).

-Mobility (DECT, Wi-Fi, DISA, Virtual Desking, etc.)

-Network administration with the AM 7450 management centre.

•Authentication functions

•A wide range of PSTN operator/ IP trunk carrier accesses

•Multi-site management

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 9/74

Applications that enhance the Aastra range include:

•Aastra Communication Portal, comprising the following services, amongst others:

•The Contact Centre: ACP Contact Center

•The VoIP and Text To Speech server: ACP IVR

•The voice conference server: ACP IP Conference Bridge

•The ACP Web Attendant or CTI attendant console application

•The TWP CTI services for

oa universal dialling

oa universal directory multi-connector: LDAP, SQL, Notes, Exchange, Outlook

oan Intranet directory

oa customisable record-display application

oa telephone wizard in web format

oa remote-work management and customised forwarding application

oa subscriber supervision application: presence management

o…

oSee ACP Product Guides

•Mobility

•The M6241 DECT mobility offer and the transmission of alarms to the DECT terminal

with the M7900 solution

•SIP-DECTincluding base stations over IP and our handsets A6xxd or A142d for a full IP

configuration and full IP remote sites

•The AMC (Aastra Mobile Client) offer for Fix Mobile Convergence

•The voice mail and unified messaging systems with interactive voice server function:

•Integrated voice mail system with 8 simultaneous accesses and its 8-access

interactive voice server option

•Unified Communication Platform (UCP): voice mail system, 64-access interactive

voice server, integrated messaging system, unified messaging system, speech

recognition directory. This unified communication is highly scalable and integrates text

to speech, WAP, Imap4 and LDAP voice recognition technologies.

•Computer Telephony Integration (CTI):

•Web services, desktop messaging service and group work with the Telephony Web

Portal or ACP offer

•TAPI Open Suite

•CSTA interface

•Hotel / hospital solutions:

•Integrated software features for small configurations

•5 simultaneous languages

•Aastra Hotel Suite used for integration with most front offices in the market, including

billing services, traffic analysis and alarm monitoring

Hotel configuration:

Aastra provides additional features designed for hotels. The following services can be monitored on an

operator console or a digital terminal

•room status - occupied or free,

•check-in and check-out

•wake-up function

•credit charging and bill’s printouts

•lamp message control for message notification

…

Customers are notified by a message lamp on their terminal via the LH16 card.

Product Guide - A5000 R5.4 – Aastra X series

BPS0121AENAA01 Page 10/74

Hospital configuration:

This configuration, similar to the previous hotel configuration, can include specific functions for

hospitals, such as

•voice guides (announcements)

•management of DID (Direct Inward Directory) adapted to patients management

•the do not disturb (DND) function for patients during the night

•charging patients according to the deposit

The Aastra range provides telephony services to a large variety of user interfaces. The level and

number of features provided by the software depend on the kind of terminal.

The Aastra offer can manage the following terminals:

•Aastra IP terminals Aastra 5360ip, 5370ip, 5380ip and i740, i760,

•Aastra SIP terminals Aastra 6731i, 6751i, 6753i, 6755i, 6757i, 6735i/37i, 6739i. The Aastra

gateways are embedding basically a SIP access point.

•SIP Terminals: 3rd party terminals which are compliant to the standard SIP protocol are able

to be managed by the embedded SIP module, module available by default on the Aastra

gateways.

•SIP Video Terminals: 3rd party terminals which are compliant to the standard SIP protocol

for both the voice and the video are able to be managed by the embedded SIP module,

module available by default on the Aastra gateways

•Aastra BluStar

8000i HD multimedia terminal: the HD multimedia video terminal solution

of the Aastra 5000 solution.

•Aastra BluStar

for PC SIP Softphone: a SIP softphone client which allows calls to be

made from a PC inside an office, or from outside. Moreover, this application can be integrated

into external environments such as Microsoft Lync.

•DECT Terminals: wireless DECT terminals are GAP compliant. They give access to DECT

features through DTMF prefixes.

•GSM Mobile Terminals: Aastra Mobile Client (AMC) solution allows to manage up to 500

mobile terminals per Aastra X Series gateway.

•Wi-Fi terminals: A340w and A342w.

•Analogue terminals: Telephone sets, modems or fax machines. Analogue terminals are used

when the required level of service is limited. Users access most of the Aastra 5000 software

features by dialling a DTMF prefix defined for each service or feature. It is also possible to

connect specific terminals such as hotel terminals with message lamp.

•ISDN terminals: Thanks to its S0, S2 interfaces, Aastra can manage ISDN telephone sets

and can interconnect to fax servers and routers. For ISDN, Aastra has improved the voice

quality and developed many value-added services such as CLID and call forwarding.

•Aastra digital terminals: Aastra 5370, 5380, Aastra 6753, 6755, 6757 and M7xx. Thanks to

full interactivity between these terminals and the Aastra 5000 software, users have access to

the entire variety of Aastra telephony services through user-friendly interfaces.

•Attendant console: This is represented by the i2070 Software Attendant Console application

associated with a digital terminal, the A6757 + expansion keypad ATDC, specifically

configured as an attendant console.

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